United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1995-07-26 monographic deposited born digital 70 p. GA 1.13:AIMD-95-156 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-95-156 P0b002ee18039bff9 f:ai95156 DGPO 2010-08-12 2011-03-23 GAOREPORTS-AIMD-95-156 machine generated eng fdlp REPORT GAOREPORTS-AIMD-95-156 AIMD-95-156 Tax administration Electronic forms Application software Systems conversions Accountability Information resources management Tax returns Computer software verification and validation IRS Tax System Modernization Program TSM IRS Document Processing System IRS Business Master Plan IRS Corporate Accounts Processing System IRS TeleFile Program Chapter Report AIMD

Since 1986, the Internal Revenue Service (IRS) has spent $2.5 billion on Tax Systems Modernization and expects to spent more than $8 billion on the project through 2002. By any measure, this is a world-class information systems development effort, much larger than most other organizations will ever undertake. Tax Systems Modernization is the centerpiece of IRS' vision of virtually paperless tax processing to optimize operations and better serve taxpayers. This report critiques the effectiveness of this effort. GAO discusses IRS' progress in implementing its modernization and describes serious management and technical weaknesses that must be overcome if tax systems modernization is to success. GAO makes more than a dozen specific recommendation for improving IRS' business management and information systems management and development capabilities. https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-95-156/html/GAOREPORTS-AIMD-95-156.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-95-156/pdf/GAOREPORTS-AIMD-95-156.pdf GAO/AIMD-95-156 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-95-156 Chapter Report GAO/AIMD-95-156; Tax Systems Modernization: Management and Technical Weaknesses Must Be Corrected If Modernization Is to Succeed; Tax administration Electronic forms Application software Systems conversions Accountability Information resources management Tax returns Computer software verification and validation IRS Tax System Modernization Program TSM IRS Document Processing System IRS Business Master Plan IRS Corporate Accounts Processing System IRS TeleFile Program Title 31 Section 720 31 U.S.C. 720 Public Law 101-576