United States Government Publishing Office publisher pbl distributor dst United States National Archives and Records Administration Office of the Federal Register author aut Government Organization text government publication eng FR Regulatory Information 2026_register executive 2026-04-23 article Proposed Rules D09002ee1e0c7ed2a D09002ee1e0c7edac United States Federal Communications Commission originator org United States Government Agency or Subagency In this document, the Federal Communications Commission (Commission) proposes actions that would encourage and facilitate the onshoring of foreign call centers. Specifically, the Commission proposes rules and otherwise explore ways to improve customer service communications and better protect consumers' sensitive personal information by limiting use of foreign call centers and by improving standards applicable to a company's remaining foreign call center operations. It also seeks comment on extending these protections to modes of customer service communications other than calls, such as emails, texts, and on-line chats, and on ideas to deter scam and other unlawful calls made to the United States from foreign countries. Finally, it explore steps we can take to financially deter unlawful foreign-originated calls, such as bond requirements. The Commission proposes to apply these requirements to providers of telecommunications services, CMRS, interconnected VoIP service, cable television service, and DBS services, or affiliates of such providers. It also proposes to apply these requirements to the use of foreign call centers for consumer communications relating to internet access service offered by any of the foregoing providers or their affiliates and seeks comment on whether it should extend some or all of the proposed rules to providers of other types of services. 91 FR 21761 https://www.govinfo.gov/app/details/FR-2026-04-23/2026-07960 2026-07960 fr23ap26-18 6712-01-P CG Docket Nos. 26-52, 17-59, 02-278, and 22-2 FCC 26-16 FR ID 341337 https://www.govinfo.gov/app/details/FR-2026-04-23/2026-07960 https://www.govinfo.gov/content/pkg/FR-2026-04-23/html/2026-07960.htm https://www.govinfo.gov/content/pkg/FR-2026-04-23/pdf/2026-07960.pdf Administrative Practice and Procedure Carrier Equipment Customer Premises Equipment Communications Common Carriers Television Cable Television Common Carriers Communications Consumer Protection Internet Radio Reporting and Recordkeeping Requirements Security Measures Telecommunications Telephone 15 p. 21761 21775 91 FR 21761 Title 47 Part 25 47 CFR Part 25 Title 47 Part 64 47 CFR Part 64 Title 47 Part 76 47 CFR Part 76 Title 47 Part 8 47 CFR Part 8 Improving Customer Service and Protecting Consumers Through Onshoring; Federal Register Vol. 91, Issue PRORULE 2026-07960 FEDERAL COMMUNICATIONS COMMISSION 2026-05-26 CG Docket Nos. 26-52, 17-59, 02-278, and 22-2 FCC 26-16 FR ID 341337 6712-01-P 2026-07960 Proposed rule.

In this document, the Federal Communications Commission (Commission) proposes actions that would encourage and facilitate the onshoring of foreign call centers. Specifically, the Commission proposes rules and otherwise explore ways to improve customer service communications and better protect consumers' sensitive personal information by limiting use of foreign call centers and by improving standards applicable to a company's remaining foreign call center operations. It also seeks comment on extending these protections to modes of customer service communications other than calls, such as emails, texts, and on-line chats, and on ideas to deter scam and other unlawful calls made to the United States from foreign countries. Finally, it explore steps we can take to financially deter unlawful foreign-originated calls, such as bond requirements. The Commission proposes to apply these requirements to providers of telecommunications services, CMRS, interconnected VoIP service, cable television service, and DBS services, or affiliates of such providers. It also proposes to apply these requirements to the use of foreign call centers for consumer communications relating to internet access service offered by any of the foregoing providers or their affiliates and seeks comment on whether it should extend some or all of the proposed rules to providers of other types of services.

Comments are due on or before May 26, 2026 and reply comments are due on or before June 22, 2026. For further information about the Notice of Proposed Rulemaking (NPRM), contact John B. Adams of the Consumer and Governmental Affairs Bureau at (202) 418-2854 or JohnB.Adams@fcc.gov. Administrative Practice and Procedure Carrier Equipment Customer Premises Equipment Communications Common Carriers Television Cable Television Common Carriers Communications Consumer Protection Internet Radio Reporting and Recordkeeping Requirements Security Measures Telecommunications Telephone Improving Customer Service and Protecting Consumers through Onshoring, fcc504@fcc.gov JohnB.Adams@fcc.gov https://docs.fcc.gov/public/attachments/FCC-26-16A1.pdf https://www.fcc.gov/ecfs https://www.fcc.gov/proposed-rulemakings Vol. 91, no. 78 Office of the Federal Register, National Archives and Records Administration 2026-04-23 continuing daily deposited born digital 234 p. Table of Contents: AE 2.7: GS 4.107: AE 2.106: KF70.A2 https://www.govinfo.gov/app/details/FR-2026-04-23 P0b002ee1e0c6c404 0097-6326 0042-1219 0364-1406 769-004-00000-9 000582072 f:fr23ap26 https://www.govinfo.gov/app/details/FR-2026-04-23 https://www.govinfo.gov/content/pkg/FR-2026-04-23/pdf/FR-2026-04-23.pdf https://www.govinfo.gov/content/pkg/FR-2026-04-23/xml/FR-2026-04-23.xml fdlp 21713 21936 DGPO 2026-04-23 2026-04-23 FR-2026-04-23 machine generated eng FR FR-2026-04-23 91 78