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Regulatory Information
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2018-06-12
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Privacy Act of 1974; System of Records
Notices
D09002ee1bdb8d2b7
D09002ee1bdb8d30e
United States
Department of Education
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United States Government Agency or Subagency
In accordance with the Privacy Act of 1974, as amended (Privacy Act), the Department of Education (Department) publishes this notice of a modified system of records for the ``Customer Engagement Management System (CEMS)'' (18-11-11) to expand the CEMS system to cover records that the Department previously maintained in the Department's system of records entitled ``Common Services for Borrowers (CSB)'' (18-11-16) to carry out the responsibilities of the Department to receive, review, evaluate, process, and render decisions on the eligibility of individuals for relief under the borrower defense regulations and, where requests for borrower defense to repayment are successful, to determine the relief that is appropriate to borrowers under the circumstances as well as to initiate appropriate proceedings to require schools whose acts or omissions resulted in the successful defenses against repayment to pay the Department the amounts of the loans to which the defenses apply. This modification also renames the system of records, which was formerly entitled the ``Office of the Student Loan Ombudsman Records.'' The Department previously created the system of records entitled the ``Office of the Student Loan Ombudsman Records'' for a number of purposes related to the duties and responsibilities of the Ombudsman, including verifying the identities of individuals; recording complaints and comments; tracking individual cases through final resolution; reporting trends; analyzing the data to recommend improvements in the Student Financial Assistance Programs; and assisting in the resolution of disputes.
83 FR 27587
https://www.govinfo.gov/app/details/FR-2018-06-13/2018-12700
2018-12700
fr13jn18-29
4000-01-P
Docket ID ED-2018-FSA-0053
https://www.govinfo.gov/app/details/FR-2018-06-13/2018-12700
https://www.govinfo.gov/content/pkg/FR-2018-06-13/html/2018-12700.htm
https://www.govinfo.gov/content/pkg/FR-2018-06-13/pdf/2018-12700.pdf
5 p.
27587
27591
83 FR 27587
Privacy Act of 1974; System of Records; Federal Register Vol. 83, Issue
NOTICE
2018-12700
DEPARTMENT OF EDUCATION
2018-07-13
Docket ID ED-2018-FSA-0053
4000-01-P
2018-12700
Notice of a Modified System of Records.
In accordance with the Privacy Act of 1974, as amended (Privacy Act), the Department of Education (Department) publishes this notice of a modified system of records for the ``Customer Engagement Management System (CEMS)'' (18-11-11) to expand the CEMS system to cover records that the Department previously maintained in the Department's system of records entitled ``Common Services for Borrowers (CSB)'' (18-11-16) to carry out the responsibilities of the Department to receive, review, evaluate, process, and render decisions on the eligibility of individuals for relief under the borrower defense regulations and, where requests for borrower defense to repayment are successful, to determine the relief that is appropriate to borrowers under the circumstances as well as to initiate appropriate proceedings to require schools whose acts or omissions resulted in the successful defenses against repayment to pay the Department the amounts of the loans to which the defenses apply. This modification also renames the system of records, which was formerly entitled the ``Office of the Student Loan Ombudsman Records.'' The Department previously created the system of records entitled the ``Office of the Student Loan Ombudsman Records'' for a number of purposes related to the duties and responsibilities of the Ombudsman, including verifying the identities of individuals; recording complaints and comments; tracking individual cases through final resolution; reporting trends; analyzing the data to recommend improvements in the Student Financial Assistance Programs; and assisting in the resolution of disputes.
Submit your comments on this modified system of records notice on or before July 13, 2018.
Joyce DeMoss, Ombudsman/Director, Ombudsman Group, Customer Experience, FSA, U.S. Department of Education, 830 First Street NE, 4th Floor/MC-5144, Union Center Plaza (UCP), Washington, DC 20202-5144. Telephone: (202) 377-3992.
Privacy Act; Systems of Records
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Regulations.gov
www.federalregister.gov
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Federal Register
Vol. 83, no. 114
Office of the Federal Register, National Archives and Records Administration
2018-06-13
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185 p.
Table of Contents:
AE 2.7:
GS 4.107:
AE 2.106:
KF70.A2
https://www.govinfo.gov/app/details/FR-2018-06-13
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0097-6326
0042-1219
0364-1406
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000582072
f:fr13jn18
https://www.govinfo.gov/app/details/FR-2018-06-13
https://www.govinfo.gov/content/pkg/FR-2018-06-13/pdf/FR-2018-06-13.pdf
https://www.govinfo.gov/content/pkg/FR-2018-06-13/xml/FR-2018-06-13.xml
fdlp
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DGPO
2018-06-12
2023-04-28
FR-2018-06-13
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FR
FR-2018-06-13
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