United States Government Publishing Office publisher pbl distributor dst United States National Archives and Records Administration Office of the Federal Register author aut Government Organization text government publication eng FR Regulatory Information 2011_register executive 2011-04-23 article Part IV Rules and Regulations D09002ee1c7ffff85 D09002ee1c8000041 United States Department of Transportation originator org United States Government Agency or Subagency United States Office of the Secretary originator org United States Government Agency or Subagency The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: Increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan's terms; increasing the number of carriers that are required to report tarmac delay information to the Department; expanding the group of carriers that are required to adopt, follow, and audit customer service plans and establishing minimum standards for the subjects all carriers must cover in such plans; adding carriers to those required to include their contingency plans and customer service plans on their websites; increasing the number of carriers that must respond to consumer complaints; enhancing protections afforded passengers in oversales situations, including increasing the maximum denied boarding compensation airlines must pay to passengers bumped from flights; strengthening, codifying and clarifying the Department's enforcement policies concerning air transportation price advertising practices; requiring carriers to notify consumers of optional fees related to air transportation and of increases in baggage fees; prohibiting post- purchase price increases; requiring carriers to provide passengers timely notice of flight status changes such as delays and cancellations; and prohibiting carriers from imposing unfair contract of carriage choice-of-forum provisions. The Department is taking this action to strengthen the rights of air travelers in the event of oversales, flight cancellations and delays, ensure that passengers have accurate and adequate information to make informed decisions when selecting flights, prohibit unfair and deceptive practices such as post-purchase price increases and contract of carriage choice-of-forum provisions, and to ensure responsiveness to consumer complaints. 76 FR 23110 https://www.govinfo.gov/app/details/FR-2011-04-25/2011-9736 2011-9736 fr25ap11-17 RIN 2105-AD92 P Docket No. DOT-OST-2010-0140 https://www.govinfo.gov/app/details/FR-2011-04-25/2011-9736 https://www.govinfo.gov/content/pkg/FR-2011-04-25/html/2011-9736.htm https://www.govinfo.gov/content/pkg/FR-2011-04-25/pdf/2011-9736.pdf Tarmac Delay Data Air Carriers Consumer Protection Reporting and Recordkeeping Requirements Contract of Carriage Administrative Practice and Procedure Air Rates and Fares Air Taxis Small Businesses 58 p. 23110 23167 76 FR 23110 Title 14 Part 244 14 CFR Part 244 Title 14 Part 250 14 CFR Part 250 Title 14 Part 253 14 CFR Part 253 Title 14 Part 259 14 CFR Part 259 Title 14 Part 399 14 CFR Part 399 RIN 2105-AD92 Enhancing Airline Passenger Protections; Federal Register Vol. 76, Issue RULE 2011-9736 IV DEPARTMENT OF TRANSPORTATION Office of the Secretary 2011-08-23 Docket No. DOT-OST-2010-0140 P 2011-9736 Final rule.

The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: Increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan's terms; increasing the number of carriers that are required to report tarmac delay information to the Department; expanding the group of carriers that are required to adopt, follow, and audit customer service plans and establishing minimum standards for the subjects all carriers must cover in such plans; adding carriers to those required to include their contingency plans and customer service plans on their websites; increasing the number of carriers that must respond to consumer complaints; enhancing protections afforded passengers in oversales situations, including increasing the maximum denied boarding compensation airlines must pay to passengers bumped from flights; strengthening, codifying and clarifying the Department's enforcement policies concerning air transportation price advertising practices; requiring carriers to notify consumers of optional fees related to air transportation and of increases in baggage fees; prohibiting post- purchase price increases; requiring carriers to provide passengers timely notice of flight status changes such as delays and cancellations; and prohibiting carriers from imposing unfair contract of carriage choice-of-forum provisions. The Department is taking this action to strengthen the rights of air travelers in the event of oversales, flight cancellations and delays, ensure that passengers have accurate and adequate information to make informed decisions when selecting flights, prohibit unfair and deceptive practices such as post-purchase price increases and contract of carriage choice-of-forum provisions, and to ensure responsiveness to consumer complaints.

This rule is effective August 23, 2011 except for the amendments to 14 CFR 399.84 which become effective October 24, 2011. Blane A. Workie, Tim Kelly or Daeleen Chesley, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, U.S. Department of Transportation, 1200 New Jersey Ave., SE., Washington, DC 20590, 202-366-9342 (phone), 202- 366-7152 (fax), tim.kelly@dot.gov or blane.workie@dot.gov (e-mail). Tarmac Delay Data Air Carriers Consumer Protection Reporting and Recordkeeping Requirements Contract of Carriage Administrative Practice and Procedure Air Rates and Fares Air Taxis Small Businesses Enhancing Airline Passenger Protections , blane.workie@dot.gov tim.kelly@dot.gov BA.com Flyersright.org Flyersrights.org http://airconsumer.dot.gov/rules/guidance http://airconsumer.dot.gov/rules/guidance.htm http://www.bts.gov/programs/airline_information/forms/pdf/form_251.pdf http://www.regulationroom.org RegulationRoom.org RegulationsRoom.org Vol. 76, no. 79 Office of the Federal Register, National Archives and Records Administration 2011-04-25 continuing daily deposited born digital 393 p. Table of Contents: AE 2.7: GS 4.107: AE 2.106: KF70.A2 https://www.govinfo.gov/app/details/FR-2011-04-25 P0b002ee180cda957 0097-6326 0042-1219 0364-1406 769-004-00000-9 000582072 f:fr25ap11 https://www.govinfo.gov/app/details/FR-2011-04-25 https://www.govinfo.gov/content/pkg/FR-2011-04-25/pdf/FR-2011-04-25.pdf https://www.govinfo.gov/content/pkg/FR-2011-04-25/xml/FR-2011-04-25.xml fdlp 22785 23167 DGPO 2011-04-23 2024-06-04 FR-2011-04-25 machine generated eng FR FR-2011-04-25 76 79