[United States Statutes at Large, Volume 132, 115th Congress, 2nd Session]
[From the U.S. Government Publishing Office, www.gpo.gov]


Public Law 115-336
115th Congress

An Act


 
To improve executive agency digital services, and for other
purposes. <>

Be it enacted by the Senate and House of Representatives of the
United States of America in Congress assembled, <>
SECTION 1. SHORT TITLE.

This Act may be cited as the ``21st Century Integrated Digital
Experience Act'' or the ``21st Century IDEA''.
SEC. 2. DEFINITIONS.

In this Act:
(1) Director.--The term ``Director'' means the Director of
the Office of Management and Budget.
(2) Executive agency.--The term ``executive agency'' has the
meaning given the term ``Executive agency'' in section 105 of
title 5, United States Code.
SEC. 3. WEBSITE MODERNIZATION.

(a) Requirements for New Websites and Digital Services.--Not
later <>  than 180 days after the date of enactment of
this Act, an executive agency that creates a website or digital service
that is intended for use by the public, or conducts a redesign of an
existing legacy website or digital service that is intended for use by
the public, shall ensure to the greatest extent practicable that any new
or redesigned website, web-based form, web-based application, or digital
service--
(1) is accessible to individuals with disabilities in
accordance with section 508 of the Rehabilitation Act of 1973
(29 U.S.C. 794d);
(2) has a consistent appearance;
(3) does not overlap with or duplicate any legacy websites
and, if applicable, ensure that legacy websites are regularly
reviewed, eliminated, and consolidated;
(4) contains a search function that allows users to easily
search content intended for public use;
(5) is provided through an industry standard secure
connection;
(6) is designed around user needs with data-driven analysis
influencing management and development decisions, using
qualitative and quantitative data to determine user goals,
needs, and behaviors, and continually test the website, web-
based form, web-based application, or digital service to ensure
that user needs are addressed;
(7) provides users of the new or redesigned website, web-
based form, web-based application, or digital service with the

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option for a more customized digital experience that allows
users to complete digital transactions in an efficient and
accurate manner; and
(8) is fully functional and usable on common mobile devices.

(b) Requirements for Existing Executive Agency Websites and Digital
Services.--Not later <>  than 1 year after the date of
enactment of this Act, the head of each executive agency that maintains
a website or digital service that is made available to the public
shall--
(1) review each website or digital service; and
(2) <>  submit to Congress a report that
includes--
(A) <>  a list of the websites and
digital services maintained by the executive agency that
are most viewed or utilized by the public or are
otherwise important for public engagement;
(B) from among the websites and digital services
listed under subparagraph (A), a prioritization of
websites and digital services that require modernization
to meet the requirements under subsection (a); and
(C) <>  an estimation of the
cost and schedule of modernizing the websites and
digital services prioritized under subparagraph (B).

(c) Internal Digital Services.--The head of each executive agency
shall ensure, to the greatest extent practicable, that any Intranet
established after the date of enactment of this Act conforms to the
requirements described in subsection (a).
(d) Public Reporting.--Not later than 1 year after the date of
enactment of this Act and every year thereafter for 4 years, the head of
each executive agency shall--
(1) report annually to the Director on the progress of the
executive agency in implementing the requirements described in
this section for the previous year; and
(2) include the information described in paragraph (1) in a
publicly available report that is required under another
provision of law.

(e) Compliance With United States Website Standards.--Any website of
an executive agency that is made available to the public after the date
of enactment of this Act shall be in compliance with the website
standards of the Technology Transformation Services of the General
Services Administration.
SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

(a) <>  Non-Digital Services.--Not later
than 180 days after the date of enactment of this Act, the Director
shall issue guidance to the head of each executive agency that
establishes a process for the executive agency to--
(1) identify public non-digital, paper-based, or in-person
Government services; and
(2) include in the budget request of the executive agency--
(A) <>  a list of non-digital services
with the greatest impact that could be made available to
the public through an online, mobile-friendly, digital
service option in a manner that decreases cost,
increases digital conversion rates, and improves
customer experience; and
(B) <>  an estimation of the
cost and schedule associated with carrying out the
modernization described in subparagraph (A).

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(b) Services Required To Be Digital.--The head of each executive
agency shall regularly review public-facing applications and services to
ensure that those applications and services are, to the greatest extent
practicable, made available to the public in a digital format.
(c) <>  Forms Required To Be Digital.--Not later
than 2 years after the enactment of this Act, the head of each executive
agency shall ensure that any paper based form that is related to serving
the public is made available in a digital format that meets the
requirements described in section 3(a).

(d) Non-Digitizable Processes.--If the head of an executive agency
cannot make available in a digital format under this section an in-
person Government service, form, or paper-based process, the head of the
executive agency shall document--
(1) the title of the in-person Government service, form, or
paper-based process;
(2) a description of the in-person Government service, form,
or paper-based process;
(3) each unit responsible for the in-person Government
service, form, or paper-based process and the location of each
unit in the organizational hierarchy of the executive agency;
(4) any reasons why the in-person Government service, form,
or paper-based process cannot be made available under this
section; and
(5) any potential solutions that could allow the in-person
Government service, form, or paper-based process to be made
available under this section, including the implementation of
existing technologies, procedural changes, regulatory changes,
and legislative changes.

(e) Physical Availability.--Each executive agency shall maintain an
accessible method of completing digital services through in-person,
paper-based, or other means, such that individuals without the ability
to use digital services are not deprived of or impeded in access to
those digital services.
SEC. 5. <>  ELECTRONIC SIGNATURES.

Not later than 180 days after the date of the enactment of this Act,
the head of each executive agency shall submit to the Director and the
appropriate congressional committees a plan to accelerate the use of
electronic signatures standards established under the Electronic
Signatures in Global and National Commerce Act (15 U.S.C. 7001 et seq.).
SEC. 6. <>  CUSTOMER EXPERIENCE AND DIGITAL
SERVICE DELIVERY.

The Chief Information Officer of each executive agency, or a
designee, shall--
(1) coordinate and ensure alignment of the internal and
external customer experience programs and strategy of the
executive agency;
(2) coordinate with the management leaders of the executive
agency, including the head of the executive agency, the Chief
Financial Officer, and any program manager, to ensure proper
funding to support the implementation of this Act;
(3) <>  continually examine the
digital service delivery strategy of the executive agency to the
public and submit recommendations to the head of the executive
agency providing guidance and best practices suitable to the
mission of the executive agency;

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(4) using qualitative and quantitative data obtained from
across the executive agency relating to the experience and
satisfaction of customers, identify areas of concern that need
improvement and improve the delivery of customer service;
(5) coordinate and ensure, with the approval of the head of
the executive agency, compliance by the executive agency with
section 3559 of title 44, United States Code; and
(6) to the extent practicable, coordinate with other
agencies and seek to maintain as much standardization and
commonality with other agencies as practicable in implementing
the requirements of this Act, to best enable future transitions
to centralized shared services.
SEC. 7. STANDARDIZATION.

(a) Design and Implementation.--Each executive agency shall, to the
extent practicable, seek to maintain as much standardization and
commonality with other executive agencies as practicable in implementing
the requirements of this Act to best enable future transitions to
centralized shared services.
(b) Coordination.--The Chief Information Officer of each executive
agency, or a designee, shall coordinate the implementation of the
requirements of this Act, including the development of standards and
commonalities.
(c) Federal Supply Schedule.--
(1) In general.--The General Services Administration shall
make available under a Federal Supply Schedule the systems and
services necessary to fulfill the requirements of this Act.
(2) Requirements.--The Federal Supply Schedule described in
paragraph (1) shall, to the extent practicable, ensure
interoperability between executive agencies, compliance with
industry standards, and adherence to best practices for design,
accessibility, and information security.

Approved December 20, 2018.

LEGISLATIVE HISTORY--H.R. 5759 (S. 3050):
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HOUSE REPORTS: No. 115-1055 (Comm. on Oversight and Government Reform).
SENATE REPORTS: No. 115-418 (Comm. on Homeland Security and Governmental
Affairs) accompanying S. 3050.
CONGRESSIONAL RECORD, Vol. 164 (2018):
Nov. 29, considered and passed House.
Dec. 11, considered and passed Senate.