    [United States Statutes at Large, Volume 132, 115th Congress, 2nd Session]
    [From the U.S. Government Publishing Office, www.gpo.gov]

    Public Law 115-336
    115th Congress

    An Act

    To improve executive agency digital services, and for other
    purposes. <>

    Be it enacted by the Senate and House of Representatives of the
    United States of America in Congress assembled, <>
    SECTION 1. SHORT TITLE.

    This Act may be cited as the ``21st Century Integrated Digital
    Experience Act'' or the ``21st Century IDEA''.
    SEC. 2. DEFINITIONS.

    In this Act:
    (1) Director.--The term ``Director'' means the Director of
    the Office of Management and Budget.
    (2) Executive agency.--The term ``executive agency'' has the
    meaning given the term ``Executive agency'' in section 105 of
    title 5, United States Code.
    SEC. 3. WEBSITE MODERNIZATION.

    (a) Requirements for New Websites and Digital Services.--Not
    later <>  than 180 days after the date of enactment of
    this Act, an executive agency that creates a website or digital service
    that is intended for use by the public, or conducts a redesign of an
    existing legacy website or digital service that is intended for use by
    the public, shall ensure to the greatest extent practicable that any new
    or redesigned website, web-based form, web-based application, or digital
    service--
    (1) is accessible to individuals with disabilities in
    accordance with section 508 of the Rehabilitation Act of 1973
    (29 U.S.C. 794d);
    (2) has a consistent appearance;
    (3) does not overlap with or duplicate any legacy websites
    and, if applicable, ensure that legacy websites are regularly
    reviewed, eliminated, and consolidated;
    (4) contains a search function that allows users to easily
    search content intended for public use;
    (5) is provided through an industry standard secure
    connection;
    (6) is designed around user needs with data-driven analysis
    influencing management and development decisions, using
    qualitative and quantitative data to determine user goals,
    needs, and behaviors, and continually test the website, web-
    based form, web-based application, or digital service to ensure
    that user needs are addressed;
    (7) provides users of the new or redesigned website, web-
    based form, web-based application, or digital service with the

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    option for a more customized digital experience that allows
    users to complete digital transactions in an efficient and
    accurate manner; and
    (8) is fully functional and usable on common mobile devices.

    (b) Requirements for Existing Executive Agency Websites and Digital
    Services.--Not later <>  than 1 year after the date of
    enactment of this Act, the head of each executive agency that maintains
    a website or digital service that is made available to the public
    shall--
    (1) review each website or digital service; and
    (2) <>  submit to Congress a report that
    includes--
    (A) <>  a list of the websites and
    digital services maintained by the executive agency that
    are most viewed or utilized by the public or are
    otherwise important for public engagement;
    (B) from among the websites and digital services
    listed under subparagraph (A), a prioritization of
    websites and digital services that require modernization
    to meet the requirements under subsection (a); and
    (C) <>  an estimation of the
    cost and schedule of modernizing the websites and
    digital services prioritized under subparagraph (B).

    (c) Internal Digital Services.--The head of each executive agency
    shall ensure, to the greatest extent practicable, that any Intranet
    established after the date of enactment of this Act conforms to the
    requirements described in subsection (a).
    (d) Public Reporting.--Not later than 1 year after the date of
    enactment of this Act and every year thereafter for 4 years, the head of
    each executive agency shall--
    (1) report annually to the Director on the progress of the
    executive agency in implementing the requirements described in
    this section for the previous year; and
    (2) include the information described in paragraph (1) in a
    publicly available report that is required under another
    provision of law.

    (e) Compliance With United States Website Standards.--Any website of
    an executive agency that is made available to the public after the date
    of enactment of this Act shall be in compliance with the website
    standards of the Technology Transformation Services of the General
    Services Administration.
    SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

    (a) <>  Non-Digital Services.--Not later
    than 180 days after the date of enactment of this Act, the Director
    shall issue guidance to the head of each executive agency that
    establishes a process for the executive agency to--
    (1) identify public non-digital, paper-based, or in-person
    Government services; and
    (2) include in the budget request of the executive agency--
    (A) <>  a list of non-digital services
    with the greatest impact that could be made available to
    the public through an online, mobile-friendly, digital
    service option in a manner that decreases cost,
    increases digital conversion rates, and improves
    customer experience; and
    (B) <>  an estimation of the
    cost and schedule associated with carrying out the
    modernization described in subparagraph (A).

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    (b) Services Required To Be Digital.--The head of each executive
    agency shall regularly review public-facing applications and services to
    ensure that those applications and services are, to the greatest extent
    practicable, made available to the public in a digital format.
    (c) <>  Forms Required To Be Digital.--Not later
    than 2 years after the enactment of this Act, the head of each executive
    agency shall ensure that any paper based form that is related to serving
    the public is made available in a digital format that meets the
    requirements described in section 3(a).

    (d) Non-Digitizable Processes.--If the head of an executive agency
    cannot make available in a digital format under this section an in-
    person Government service, form, or paper-based process, the head of the
    executive agency shall document--
    (1) the title of the in-person Government service, form, or
    paper-based process;
    (2) a description of the in-person Government service, form,
    or paper-based process;
    (3) each unit responsible for the in-person Government
    service, form, or paper-based process and the location of each
    unit in the organizational hierarchy of the executive agency;
    (4) any reasons why the in-person Government service, form,
    or paper-based process cannot be made available under this
    section; and
    (5) any potential solutions that could allow the in-person
    Government service, form, or paper-based process to be made
    available under this section, including the implementation of
    existing technologies, procedural changes, regulatory changes,
    and legislative changes.

    (e) Physical Availability.--Each executive agency shall maintain an
    accessible method of completing digital services through in-person,
    paper-based, or other means, such that individuals without the ability
    to use digital services are not deprived of or impeded in access to
    those digital services.
    SEC. 5. <>  ELECTRONIC SIGNATURES.

    Not later than 180 days after the date of the enactment of this Act,
    the head of each executive agency shall submit to the Director and the
    appropriate congressional committees a plan to accelerate the use of
    electronic signatures standards established under the Electronic
    Signatures in Global and National Commerce Act (15 U.S.C. 7001 et seq.).
    SEC. 6. <>  CUSTOMER EXPERIENCE AND DIGITAL
    SERVICE DELIVERY.

    The Chief Information Officer of each executive agency, or a
    designee, shall--
    (1) coordinate and ensure alignment of the internal and
    external customer experience programs and strategy of the
    executive agency;
    (2) coordinate with the management leaders of the executive
    agency, including the head of the executive agency, the Chief
    Financial Officer, and any program manager, to ensure proper
    funding to support the implementation of this Act;
    (3) <>  continually examine the
    digital service delivery strategy of the executive agency to the
    public and submit recommendations to the head of the executive
    agency providing guidance and best practices suitable to the
    mission of the executive agency;

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    (4) using qualitative and quantitative data obtained from
    across the executive agency relating to the experience and
    satisfaction of customers, identify areas of concern that need
    improvement and improve the delivery of customer service;
    (5) coordinate and ensure, with the approval of the head of
    the executive agency, compliance by the executive agency with
    section 3559 of title 44, United States Code; and
    (6) to the extent practicable, coordinate with other
    agencies and seek to maintain as much standardization and
    commonality with other agencies as practicable in implementing
    the requirements of this Act, to best enable future transitions
    to centralized shared services.
    SEC. 7. STANDARDIZATION.

    (a) Design and Implementation.--Each executive agency shall, to the
    extent practicable, seek to maintain as much standardization and
    commonality with other executive agencies as practicable in implementing
    the requirements of this Act to best enable future transitions to
    centralized shared services.
    (b) Coordination.--The Chief Information Officer of each executive
    agency, or a designee, shall coordinate the implementation of the
    requirements of this Act, including the development of standards and
    commonalities.
    (c) Federal Supply Schedule.--
    (1) In general.--The General Services Administration shall
    make available under a Federal Supply Schedule the systems and
    services necessary to fulfill the requirements of this Act.
    (2) Requirements.--The Federal Supply Schedule described in
    paragraph (1) shall, to the extent practicable, ensure
    interoperability between executive agencies, compliance with
    industry standards, and adherence to best practices for design,
    accessibility, and information security.

    Approved December 20, 2018.

    LEGISLATIVE HISTORY--H.R. 5759 (S. 3050):
    ---------------------------------------------------------------------------

    HOUSE REPORTS: No. 115-1055 (Comm. on Oversight and Government Reform).
    SENATE REPORTS: No. 115-418 (Comm. on Homeland Security and Governmental
    Affairs) accompanying S. 3050.
    CONGRESSIONAL RECORD, Vol. 164 (2018):
    Nov. 29, considered and passed House.
    Dec. 11, considered and passed Senate.