[Report on the Assessment of Electronic Government Information Products]
[Report ]
[Report only (without Appendices)]
[From the U.S. Government Printing Office, www.gpo.gov]

REPORT ON THE

ASSESSMENT OF ELECTRONIC GOVERNMENT INFORMATION PRODUCTS

Prepared under contract 
(#RN 97007001)

by

Westat
Rockville, Maryland

for the

UNITED STATES NATIONAL COMMISSION ON 
LIBRARIES AND INFORMATION SCIENCE

commissioned by the

UNITED STATES GOVERNMENT PRINTING OFFICE
SUPERINTENDENT OF DOCUMENTS

March 30, 1999


Mr. Michael F. DiMario
The Public Printer
The Government Printing Office
North Capitol and H Sts. NW
Washington, D.C. 20401

Dear Mr. DiMario,

It is with great pleasure that I forward herewith a copy of the Final Report
prepared by Westat, Inc., the contractor selected by the Government to undertake
Phase II of the three-part study called "Assessment of Electronic Government
Information Products."  As you requested, the U.S. National Commission on
Libraries and Information Science (NCLIS) planned and implemented this research
survey, pursuant to an interagency agreement between NCLIS and the Government
Printing Office (GPO), approved by the Joint Committee on Printing (JCP).

This report follows on the process begun with the congressional requirement,
contained in the Senate Report on H.R. 1854, the FY 1996 Legislative Branch
Appropriations Act (P.L. 104-53), to identify the measures necessary for a
successful transition to a more electronic Federal Depository Library Program. 
That requirement resulted in a study published by the Government Printing Office
in June 1996.  There was a consensus, however, that additional work was required
(1) to identify the electronic formats and mediums used and/or planned by
Federal publishing entities, and (2) to determine whether public or private
sector standards do, or could, play a stronger role in reducing the
unnecessary proliferation of these formats and mediums.  These questions
precipitated this survey.

I am extremely pleased to note that the survey enjoyed the active support and
participation of all three branches of Government.  Twenty-four different
Federal entities participated, including the Supreme Court, several committees
of the Congress, one regulatory commission and 19 Executive Branch agencies,
including most of the Cabinet Departments.  In addition to this broad and
diverse Federal involvement in the survey, an impressive 74 percent of the
survey forms sent to the agencies were returned completed.  I believe this level
of interest and support is highly unusual, and could, perhaps, be construed as a
reflection of agency desires to help establish a systematic baseline for
measuring and monitoring the rapidly changing and evolving kinds and mix of
preferred mediums, formats, and standards.

Our representatives and your staff have been in close, harmonious contact from
the earliest stages of planning for the survey, right up until the final stages
of review of the final report.  I want to take this opportunity to thank
especially both the former and present Superintendents of Documents, as well as
the staffs of the present and former directors of the Library Programs Service,
and the Office of Electronic Information Dissemination Service, for the superb
support NCLIS and the contractor received throughout the process.

I also want to recognize the key role played by Forest Woody Horton, Jr.  As
consultant to NCLIS, Woody's broad knowledge of how Government works and his
deep understanding of Information Resources Management helped to move the study
along most effectively.

Finally, I would like to recognize the support of Vice-Chair Martha B. Gould,
Commissioners C.E. ("Abe") Abramson who chairs the NCLIS Access to Government
Information Committee, Joan R. Challinor, and Josï¿½-Marie Griffiths, all of whom
have been staunch advocates throughout.  I believe you are also aware of the
strong interest and support NCLIS Executive Director Robert S. Willard
personally accorded this study, beginning very early with his tenure as a
commissioner and extending to the present day.

The long review and analysis process of the contractor's statistical
tabulations, findings, and observations has just begun.  This demanding process
will take some time, in part because the number of interested communities is so
large, and in part because the subject matter is so technical, involving the
full range of information handling formats, mediums, and standards, and quite
diverse agency plans and practices.  Ultimately, actions needed to be taken will
most likely involve new or strengthened policies, rules, and regulations, as
well as the adoption of technical standards, some of which could have
legislative ramifications.

It is now the Commission's intention to begin Phase III.  We will take the now
completed Phase II Westat report, as well as the Phase I report completed in
1997 by the National Academy of Sciences, as points of departure.  They will be
reviewed and we will determine if additional fact gathering is required.  We can
then move forward to draw conclusions and make recommendations to the Congress
and the President from the multitude of facts and expert opinions received thus
far.

NCLIS will continue to consult with GPO, along with various knowledgeable
individuals, interagency and special advisory groups, all of whom have been
assisting us throughout the Phase I and II efforts, as we prepare a plan for the
Phase III initiative.  My hope is that we will keep most of the broader advisory
team we have utilized thus far in place until we have completed Phase III.

Finally, I want to thank you for your personal leadership, without which we
could have never moved ahead with this complex, landmark task.

Sincerely yours,

Jeanne Hurley Simon
Chairperson




Acknowledgments


The study was performed by Westat under contract with the U.S. National
Commission on Libraries and Information Science (NCLIS). The Government Printing
Office commissioned this study as part of the transition to a more electronic
FDLP.  Westat's Task Leader was Denise Glover, and the project staff included
Sarah Bennett-Harper, Debbie Alexander, and Ethel Sanniez.  Libby Farris served
as Westat's Project Director.  Forest Woody Horton, Jr., a consultant to NCLIS,
served as the Project Director.  Francis J. Buckley, Jr., the Superintendent of
Documents, Gil Baldwin, and T.C. Evans served as the key Government Printing
Office (GPO) liaison officials throughout all phases of study design,
implementation, and evaluation.  Wayne P. Kelley, former Superintendent of
Documents, and James D. Young, former Director of GPO's Library Programs
Service, were instrumental in recognizing the need for this study and in shaping
its direction.  Robert S. Willard, NCLIS Executive Director, and Judy Russell,
NCLIS Deputy Director, provided strong overall guidance and supervision.

Westat also wishes to thank the Depository Library Council, NCLIS Chairperson
Jeanne Hurley Simon, and Vice-Chair Martha B. Gould, and the NCLIS Committee on
Access to Public Information, chaired by Commissioner C. E. ("Abe") Abramson,
for their interest and support.  In addition, Westat expresses its deep
appreciation to the 24 participating Federal agencies, especially the Chief
Information Officers, the agency coordinators, the product respondents, and key
officials in the agency library, printing and publishing, information
technology, public affairs, and other functional offices.  Finally, Westat
expresses appreciation to the various experts interviewed and the depository
libraries visited, all of which are listed in appropriate appendices.




Table of Contents

Section											Page

Acknowledgments										i
Executive Summary										xi

1.	Introduction and Background							1
	The Federal Depository Library Program					1
	How the Federal Depository Library Program Works			2
	Background of the Study								2
	Project Phases									3
	Study Goals and Objectives (Phase II)					4
	Scope and Organization of the Report					5

2	Methodology										7
	Product Selection									7
	Coordinator Briefings								8
	Questionnaire Design								9
	Distribution of the Questionnaires						9
	Followup for Nonresponse, Data Retrieval, and Inconsistency		10
	Methodology for Qualitative Data Collection				11
	Site Visits to Depository Libraries						11
	Purpose and Procedures for Agency Meetings				12
	Expert Interviews									14

3	Survey Analysis and Findings							17
	Structure of the Questionnaire						17
	Section A Responses								18
	Section B Responses								19
		Types of Data Contained in Product					19
		Types of Mediums Used							20
		Format Types Used								23
		User Interfaces								28
		Searchability of Product						30
		Product Host								31
		Retrievability of Product						32
	Section C Responses (Planned Product Profile)				33
		Types of Data								33
		Types of Mediums								34
		Types of Formats								36
	Section D Responses (Other Information)					37
		Metadata									37
		Permanent Public Access							38
		Permanent Retention							39
		Ensuring Authenticity							40
		Updating/Refreshing Plans						41
		Changing Supporting Technology					42
		User Fees									43
		Licensing									43
		Public Domain								44
	Section E Responses								45
Study Questions										46
	Preferred Medium and Format Standards					46
	Public Access to Products							50
	Other Issues:  Authenticity and Metadata					53

4	Qualitative Findings								55
	Site Visits to Federal Depository Libraries				55
		Highlights of Site Visits to Three Depository
		Libraries									55
			User Needs and Concerns						55
			Librarians' Concerns:  User Fees, Hardware,
			Training, and Costs						56
	Agency Meetings									56
		Agency Meeting Highlights						57
			Preferred Mediums and Formats					57
			Assessing User Needs						58
			Information Life Cycle Management, Permanent
			PublicAccess, and Permanent Retention			58
			Cost-Effectiveness of Various Mediums and
			Formats								58
	Expert Interviews									58
		Interviews With Webmasters						59
			Preferred Formats							59
			User Needs								59
		Interviews With Preservation Specialists				59
			Goals of Preservation						59
			Barriers to Preservation of Digital Materials		60
			Current Preservation Models and Initiatives		60
			CLIR Initiatives							60
		Interviews With Information Resources Management
		Specialists									61
			Barriers to Successful Implementation of
			Information Resources Management Initiatives		61

5	Discussion of Quantitative and Qualitative Findings			63
	Preferred Mediums and Format Standards					63
	Evaluating Websites								65
	Cost-Effectiveness of Formats and Mediums					65
	Depository Library Needs							66
	Public Access									67
		Permanent Public Access to and Permanent Retention of
		Electronic Government Information					67
		Perspectives on Permanent Public Access and Information
		Life Cycle Management from Information Resources
		Management Experts							68
		Current Initiatives on Permanent Public Access and
		Permanent Retention							69

	Next Steps										71

	Bibliography									73




List of Appendixes

Appendix	

A	Agency Study Coordinator Meetings Agenda					A-1

B	List of Agency Coordinators and Other Key Officials			B-1

C	List of Participating Agencies and Products Surveyed			C-1

D	Coordinator and Respondent Cover Letters					D-1

E	Questionnaire and Glossary of Terms						E-1

F	Site Visits to Three Federal Depository Libraries and
	Interview Questions								F-1

G	Electronic Government Information Products Assessment
	Agency Meetings Held and Discussion Questions				G-1

H	Assessment of Electronic Government Information Products
	List of Expert Interviews and Interview Questions			H-1

I	Sample Agency Meeting Agenda Electronic Government Information
	Products Assessment								I-1

J	Task 16-Assessment of Electronic Government Information
	Products-Statement of Work							J-1




List of Tables

Table												Page

1	Number of surveys returned by each agency surveyed			18
2a	Number and percent of types of data, by the type of data
	contained										20
2b	Number and percent of types of data, by the primary type
	of data 										20
3a	Number and percent of mediums publicly available, by the
	type of medium used and primary medium used				22
3b	Number and percent of mediums publicly available, by the
standard for each medium used							23
4a	Frequency and percent of formats used, by the type of format
	used and primary type of format used					25
4b	Number and percent of formats used, by the standard for each
	format used										26
5	Number and percent of products reported as being in an online
	medium										28
6a	Number and percent of online approaches used, by type of
	online tool used									29
6b	Number and percent of online approaches used, by the standard
	for each online tool used							30
7	Number and percent of responses regarding searchability of
	the product										31
8	Number and percent of responses regarding where the product
	is hosted										31
9	Number and percent of responses concerning the retrievability
	status of the product								32
10	Number and percent of respondents reporting plans to
	discontinue publication of the product					33
11	Number and percent of responses regarding the planned changes
to the type of data contained in the product				34
12	Number and percent of responses regarding the timeframe for
	planned changes to the type of data contained in the product	34
13	Number and percent of responses regarding the planned changes
	to the mediums used for the future						35
14	Number and percent of responses regarding the timeframe for
	planned changes to product medium used					35
15	Number and percent of responses regarding the planned changes
	to the  formats the product will contain					36
16	Number and percent of responses regarding the timeframe for
	planned changes to the product format used				36
17	Number and percent of respondents reporting a metadata record
	for the product									37
18	Number and percent of responses regarding the entity providing
	permanent access to the product						39
19	Number and percent of responses regarding products for which
	access will be provided in the future					39
20	Number and percent of responses regarding permanent retention
	of the product									40
21	Number and percent of respondents who reported the agency
	ensures authenticity for the product					41
22	Number and percent of responses regarding how frequently the
	product is updated or refreshed						42
23	Number and percent of responses regarding the plans for
	supporting technology of the product					42
24	Number and percent of respondents reporting that user fees are
	charged for the product								43
25	Number and percent of respondents reporting about the use of
	licensed commercial search and retrieval software for the
	product										44
26	Number and percent of responses regarding coverage by the
	agency software license								44
27	Number and percent of respondents reporting the public
	domain status of the product							45
28	Number and percent crosstabulations of products in both paper
	and CD-ROM formats								47
29	Number and percent crosstabulations of products in both CD-ROM
	and web formats									47
30	Number and percent crosstabulations of products in both paper
	and web formats									48
31	Number and percent crosstabulations of products in both HTML and
	PDF formats										48
32	Number and percent crosstabulations of products in both HTML and
	GIF formats										49
33	Number and percent of products that use HTML with GIF and ASCII
	formats										49
34	Number and percent of products that use HTML with PDF and ASCII
	formats										49
35	Number and percent crosstabulations of products that are
	permanently public accessible and scheduled for retention with
	the National Archives and Records Administration (NARA)		50
36	Number and percent crosstabulations for products with licensed
	commercial search and retrieval software and user fees charged
	for the product									51
37	Number and percent crosstabulations of those products with
	licensed commercial search and retrieval software and the
	product is scheduled for permanent retention by the National
	Archives and Records Administration (NARA)				52
38	Number and percent crosstabulations of those products for which
	agencies ensure authenticity and permanent public access		53
39	Number and percent crosstabulations of those products for which
	agencies ensure authenticity and another agency provides
	permanent public access								53
40	Number and percent crosstabulations of products that are
	hosted by the agency and have a metadata record				54
41	Number and percent crosstabulations of products that are
	hosted by another agency and have a metadata record			54




REPORT ON THE
ASSESSMENT OF ELECTRONIC GOVERNMENT INFORMATION PRODUCTS

Prepared under contract (#RN 97007001)
by
Westat
Rockville, Maryland

for the

UNITED STATES NATIONAL COMMISSION ON LIBRARIES AND INFORMATION SCIENCE

commissioned by the

UNITED STATES GOVERNMENT PRINTING OFFICE
SUPERINTENDENT OF DOCUMENTS

March 30, 1999

Executive Summary


The Federal Depository Library Program (FDLP) has served and continues to serve
the American public by ensuring localized access to Federal Government
information.  The mission continues to be as important today to the fundamental
success of our democracy as it was when the FDLP was created.  The FDLP's
original mandate, to assist Americans regardless of economic, education, or
geographic considerations, is one that must not be lost as we strategically and
thoughtfully use the tools of the electronic age to enhance that mandate.

Letter to Michael F. DiMario, the Public Printer, from Senators John Warner and
Wendell Ford of the Senate Committee on Rules and Administration, May 24, 1996.



Background


Congress established the antecedents to the Federal Depository Library Program
(FDLP) in the Act of 1813 to ensure that the American public has access to its
Government's information.  The mission of the FDLP, part of the Superintendent
of Documents (SuDocs) in the Government Printing Office (GPO), is to assure
current and permanent public access to the universe of information published by
the U.S. Government.  Depository libraries safeguard the public's right to know
by collecting, organizing, maintaining, preserving, and assisting users with
information from the Federal Government.  GPO provides that information at no
cost to designated depository libraries throughout the country.  These
depository libraries, in turn, provide local, no-fee access to Government
information in all formats in an impartial environment with professional
assistance.  Any member of the public can visit these depository libraries and
use the Federal depository collections.

In order to administer the FDLP, as required by the enabling legislation for the
program, 44 U.S.C. Chapter 19, the SuDocs is responsible for the acquisition,
classification, format conversion, dissemination, and bibliographic control of
tangible and electronic Government information products; the inspection of
depository libraries; and the continuing education and training initiatives that
strengthen the ability of depository library personnel to serve the public.  An
emerging new responsibility is to ensure that electronic Government information
products disseminated through the FDLP, or incorporated in the FDLP Electronic
Collection, remain permanently accessible to the public.  Under 44 U.S.C., 
Sections 1901-1903, and Office of Management and Budget (OMB) Circular A-130, 
Management of Federal Information Resources, Federal agencies should make all
their publications in all formats available to SuDocs for distribution to
depository libraries.


This study to assess electronic medium and format standards for the creation and
dissemination of electronic information products is an essential step toward
ensuring a successful and cost-effective transition to a more electronic FDLP.
The three goals of this assessment were to:

   > Identify medium and format standards that are the most appropriate for
     permanent public access;

   > Assess the cost-effectiveness and usefulness of various alternative medium
     and format standards; and

   > Identify public and private medium and format standards that are, or could
     be used for products throughout their entire information life cycle, not
     just at the dissemination or permanent public access stage.

The Superintendent of Documents will use the results of this work effort to
continue to plan and implement the transition to a more electronic FDLP.  The
five major specific objectives are:

   > First, with respect to electronic publishing practices and plans for
     Federal agencies (including ways in which the FDLP can best accommodate
     them), the objective is to provide an analysis of current practices as well
     as future plans for creating, disseminating, and providing permanent public
     accessibility to electronic information products, and to identify the
     standards for software and electronic mediums and formats that are used
     throughout the product's information life cycle, from creation to archiving
     but especially at the stage of dissemination for permanent public access.

   > Second, with respect to cost-effectiveness of various dissemination mediums
     and formats that are, or could be utilized, the objective is to gather
     information on standards (whether mandated or consensual) that will assist
     the FDLP in making near-term decisions regarding the cost-effectiveness of
     alternative mediums and formats for all FDLP participants.  This
     information should also assist participants in long-term planning for
     permanent public accessibility, and the collection and analysis of overall
     information life cycle costs.

   > Third, with respect to the practical utility of various electronic mediums
     and formats to depository libraries and the public, the objective is to
     identify preferred standards used in various mediums and formats that
     depository libraries will need to support.

   > Fourth, with respect to utilizing standards employed in mediums and formats
     that can be used throughout all stages of the information life cycle
     (including creation, composition, computer terminal display, encryption, 
     secure digital signature with non-repudiation, and secure transmission
     capabilities), for electronic dissemination, but especially permanent
     public accessibility, the objective is to assess standards for basic
     security services in order to provide for secure and reliable transmission
     and document interchange.

   > Fifth, with respect to standards that are being developed and used in the
     private sector, the objective is to identify existing and planned standards
     for the purpose of determining what the FDLP must do to accommodate their
     adoption in terms of hardware/software requirements, staff and user
     education and training, and budgetary impacts.

Methodology


The study utilized both quantitative and qualitative data collection activities: 
a survey of a cross-section of 314 Government information products from 24
agencies and interviews with experts.  The response rate for the survey was 74
percent.  This cross-section of products was not a randomly selected sample due
to cost and time constraints.  Instead, NCLIS and GPO-assisted by various
groups, including the library associations represented by the Inter-Association
Working Group on Government Information Policy (IAWG), the Federal Library and
Information Center Committee (FLICC), the Depository Library Council (DLC), and
the Interagency Council on Printing and Publication Services (ICPPS)- developed
and refined the criteria for product selection.  NCLIS, GPO, and the other
organizations asked knowledgeable members of these groups to identify products
that met one or more of six criteria.

NCLIS distributed the list of preliminary products to agency Chief Information
Officers (CIOs) who were asked to validate and coordinate the final selections
with their appropriate agency personnel.  In addition, NCLIS asked CIOs to
select an agency coordinator.  The coordinator's role was to oversee the
distribution of product questionnaires to the appropriate respondents and to
encourage respondents to complete the questionnaire and return it to Westat.

Product selection was based on six criteria:

   > Increased emphasis on electronic dissemination, rather than continuation of
     paper and microform dissemination;
   > Replacement of older electronic mediums and formats with state-of-the-art
     technologies;
   > Adoption of mandated (Government or private sector) and consensual (common
     agency practice) medium and format standards;
   > Adoption and use of preferred mediums or formats that have widespread
     support from agency, depository library, and user communities;
   > Exemplified cost-effective mediums and standards, especially those that can
     be used throughout the entire information life cycle, rather than the use
     of expensive customized or shelf packages; and
   > Exemplified awareness of the important impact of medium and format
     decisions on permanent accessibility, authentication, and/or security
     encryption protection.

The survey requested information on four main topics:

   > General information about the product and agency that produced it.
   > The product's current profile including the kinds of data the product
     contains, mediums in which it is produced, formats and online approaches
     used (if applicable); and searchability and retrievability of the product.
   > Future plans for the product including changes in its data, mediums, and
     formats.
   > Other issues including metadata, permanent public access, permanent
     retention, authenticity, updating/upgrading plans, user fees, licensing, 
     and public domain. 

The qualitative data collection included site visits to three depository
libraries, meetings with representatives of five Government agencies, and
telephone interviews with six experts. The qualitative data collection included
site visits, agency meetings, and expert interviews. Westat conducted site
visits to three Federal depository libraries:

   > McKeldin Library, University of Maryland College Park, College Park,
     Maryland
   > Washington College of Law Library, American University, Washington, D.C.
   > Montgomery County Rockville Regional Public Library, Rockville, Maryland

The purpose of the visits was to discuss the effects of the transition to a more
electronic Federal Depository Library Program on the end user and on the
services and resources of each library.

Meetings with agency representatives had a twofold purpose:

   > To collect qualitative data about electronic Government information
     products, such as cost-effectiveness of standards, use of locator tools,
     results of user surveys, etc., that were not covered in the survey; and
   > To discuss the procedures for distribution of the questionnaire.

In addition to inviting agency coordinators and respondents, the statement of
work specified that Westat invite representatives of the following offices to
attend the meetings:

   > Public affairs or communications offices
   > Agency printing and publishing units
   > Information technology or electronic information systems offices
   > Agency libraries, and
   > Relevant program offices.

The following six agencies agreed to schedule a meeting: Department of Health
and Human Services, Department of Education, U.S. Supreme Court, Department of
Commerce, Environmental Protection Agency, and the National Archives and Records
Administration.  Only four of the six agencies chose to discuss the qualitative
questions at the meeting.  The other two agencies discussed the questionnaire
only and agreed to respond to the discussion questions in writing, although only
one actually submitted their written questions.

Finally, Westat held four telephone interviews with six content experts.  The
experts included two webmasters (Linda Wallace from the Internal Revenue
Service, and Jerry Malitz from the National Center for Education Statistics);
two preservation specialists (Evelyn Frangakis from the National Agricultural
Library, and Abby Smith from the Council on Library and Information Resources);
and two professors in information resources management (John Bertot and Charles
McClure).  The purpose of expert interviews was to:

>	Solicit opinions of experts on topics not adequately covered on the survey
	or in the agency meetings,
>	Ask questions to provide a broader context in which to view the issues,
	and
>	Explore current initiatives and future directions.


Key Findings


These findings reflect the major results of the survey and qualitative data
collection:

Policy and Planning Issues

1. There is an overall lack of Government information policy guiding electronic
publishing, dissemination, permanent public access, or information life cycle
management, especially as information policy relates to agency missions.
Also, there is a lack of overall coordination of these initiatives at the
Governmental, branch, or even agency level (pp. 68-69).
2. Responsibility for electronic publishing within agencies is decentralized,
diffuse, and unclear.  Some agencies either could not identify or had
difficulty identifying the proper respondent within their own agency, or even
the person who was responsible for the product (pp. 11 and 14).
3. Some Government agencies are monitoring the information needs of their users
to enhance current access to electronic Government information products
(p. 65).
4. There is a lack of specific planning for product development and
technological migration (pp. 34-36; table 23 on p. 42).
5. There is a lack of planning for or consideration of web design approaches 
that comply with the Americans with Disabilities Act (ADA) (table 6a, p. 29)

Permanent Public Access 

6. The concept of permanent public access (PPA) is not well understood.
Respondents also had difficulty distinguishing between PPA for electronic
products and archiving electronic Federal records with the National Archives
and Records Administration (tables 18-20, pp. 39-40).
7. Metadata and their importance to public access are not well understood,
particularly as they may affect PPA.  Only 27 percent of respondents reported
having a metadata record for the products surveyed (table 19, p. 39).
8. For some products, PPA results from the agencies' use of a host disseminator, 
such as GPO Access (p. 11).

Authenticity

9. There is a lack of understanding of what ensuring authenticity entails, and a
lack of planning for or consideration of ensuring authenticity of electronic
Government information products (table 21, p. 41).

Product Characteristics

10. Fifteen percent of the products surveyed are not in the public domain, for
all or part of the product (table 27, p. 45).  In addition, user fees are
charged for 30 percent of the products (table 24, p. 43).
11. The most prevalent types of mediums are the web, paper, CD-ROM, and
bulletin board systems (table 3a, p. 22); the most prevalent formats are
HTML, PDF, GIF, JPEG, TIFF, and ASCII (table 4a, p. 25).
12. The most prevalent types of data contained in the products surveyed are
textual, numerical, bibliographic, and graphical (tables 2a and 2b, p. 20).




Standards

13. There is a lack of standardization for producing Government information
products on CD-ROM (e.g., installation instructions, user documentation) 
(p. 55).
14. The most prevalent medium and format standards identified in the survey
are common agency practice rather than agency-mandated  (tables 3b, 4b, 6b,
pp. 23, 26, and 30).
15. Some Government agencies have established guidelines or best practices for
presenting and organizing Government information products on the web,
although full compliance with the guidelines is a goal that has not yet been
achieved (p. 64).
16. Some Government agencies are exploring a range of innovative formats and
web design approaches for electronic Government information products (p. 57).




Next Steps


As a followup effort, NCLIS indicated that they will use these findings as a
point of departure and analyze them in greater depth.  It is expected that this
followup effort will result in broad conclusions and recommendations to the
President and Congress about how the problems and challenges revealed in this
study can be constructively addressed to improve current and future public
access to electronic Government information.




1
Introduction and Background

Since 1813, the American public has benefited from the ability to gain free
access to Federal Government information.   This unique American right to no-fee
access to Government information is made possible through the Federal Depository
Library Program (FDLP) of the Superintendent of Documents (SuDocs) in the
Government Printing Office (GPO).   The FDLP has significantly contributed to
creating an informed, educated, and culturally enriched U.S. citizenry.

This introduction provides a brief overview of the FDLP and background
information on the purpose and objectives of this study to assess electronic
Government information products.


The Federal Depository Library Program

The mission of the Federal Depository Library Program is to assure current and
permanent public access to the universe of information published by the U.S.
Government.  The FDLP was established by Congress to ensure that the American
public has access to its Government's information.  Depository libraries
safeguard the public's right to know by collecting, organizing, maintaining,
preserving, and assisting users with information from the Federal Government.
The Government Printing Office provides Government information at no cost to
designated depository libraries throughout the country.  These depository
libraries, at their own expense, provide local, no-fee access to Government
information in all formats in an impartial environment with professional
assistance.  Any member of the public can visit these depository libraries and
use the Federal depository collections.

Products distributed by GPO for depository library collections include all
electronic Government information products that are of public interest or
educational value.  By law, the FDLP excludes those products that are solely for
administrative or operational purposes, classified for reasons of national
security, or the use of which is constrained by privacy considerations
(GPO, 1998, p.  4).

In order to administer the FDLP, as required by the enabling legislation for the
program, 44 U.S.C.  Chapters 17, 19, and 41, the SuDocs is responsible for the
acquisition, classification, format conversion, dissemination, and bibliographic
control of tangible and electronic Government information products; the
inspection of depository libraries, and the continuing education and training
initiatives that strengthen the ability of depository library personnel to serve
the public.  An emerging new responsibility is to ensure that electronic
Government information products disseminated through the FDLP, or incorporated
in the FDLP Electronic Collection, remain permanently accessible to the public.
Under 44 U.S.C., Sections 1901-1903, and Office of Management and Budget (OMB)
Circular A-130, Management of Federal Information Resources, Federal agencies
should make all their publications in all produced formats available to SuDocs
for distribution to depository libraries.


How the Federal Depository Library Program Works

GPO provides Government information at no cost to designated depository
libraries throughout the country.  These depository libraries, at their own
expense, provide local, no- fee access with professional assistance to this
information in all formats.   Access to Federal Government information is
available through more than 1,350 depository libraries located throughout United
States and its territories.  Fifty-three of the depositories are regionals, and
the remaining are selective depositories.  The regional libraries receive and
maintain everything that is distributed through the program, unless they are
superseded.  The selective libraries pre-select the types of publications they
wish to receive based on the specific needs and interests of the communities
they serve.  Of the libraries in the FDLP, approximately 50 percent are
academic, 20 percent are public, 11 percent are law, 5 percent are community
college, 4 percent are Federal agency, and 10 percent are special, state, court,
and Federal court libraries.

Before the evolution of electronic publishing media, especially the Internet,
Federal Government agencies published information almost exclusively in a
centralized print environment that facilitated easy distribution to the Federal
depository libraries.  Now, Federal Government agencies are doing their own
electronic publishing and creating and managing their own websites to
disseminate a variety of Government information products.  This study resulted
from Congress's concerns about the short- and long-term effects of electronic
publishing on the ability of all U.S. citizens to continue to gain affordable
and easy access to Government information.




Background of the Study

This study to assess electronic Government information products was authorized
by the Joint Committee on Printing and was sponsored by the Superintendent of
Documents, U.S. Government Printing Office.  The initial need for this project
was identified in GPO's cooperative 1996 Study to Identify Measures Necessary
for a Successful Transition to a More Electronic Federal Depository Library
Program.  This study (see www.access.gpo.gov/su--do cs/dpos/fdlppubs.html#4) was
conducted at the direction of Congress.  In order to conduct the study, the
Public Printer established a working group consisting of representatives from
the following program stakeholders and constituents:
>	GPO,
>	Appropriate congressional committees,
>	Congressional Research Service at the Library of Congress,
>	Office of Management and Budget,
>	National Archives and Records Administration,
>	Federal Publishers Committee,
>	Interagency Council on Printing and Publication Services (ICPPS),
>	Administrative Office of the U.S. Courts, and
>	Depository library community.

One of the committee's major recommendations was to assess electronic medium and
format standards for the creation and dissemination of electronic information
products.  The committee considered this assessment an essential step toward
ensuring a successful and cost-effective transition to a more electronic FDLP.


Project Phases

This project is being undertaken in three phases.  The first phase of the
project consisted of a review by the National Academy of Science's Computer
Science and Telecommunications Board (CSTB) in which CSTB developed a detailed
statement of work that defined the data collection process required to conduct
the assessment (see http://www.nclis.gov/info/g po1.html).

This report is a product of Phase II of the project.  GPO commissioned the
National Commission on Libraries and Information Science (NCLIS) to undertake a
survey and assessment of electronic Government information products.  NCLIS
awarded the contract to Westat, a survey research company, to undertake research
and data collection from Federal agencies in all three Branches, as well as
solicit the opinions of selected knowledgeable experts.   The contract further
called for Westat to complete an analysis of the data and expert opinions for
the purpose of interpreting their general meaning and significance, including
identifying broad emerging trends and patterns, and documenting findings.

In Phase III, NCLIS will identify an appropriate organization to review Phase I
and Phase II findings, as well as to review the data and develop conclusions and
recommendations for GPO, the Congress, and the President.


Study Goals and Objectives (Phase II)

Information gathered from this assessment will be used by the Superintendent of
Documents to facilitate improved public access to Federal Government information
made available to Federal depository libraries and the general public through
the FDLP.   More specifically, for this cross-section of Government information
products, the Phase II goals were to:

>	Identify medium (see glossary in Appendix E for the difference between the
	medium and media) and format standards that are the most appropriate for
	permanent public access,
>	Assess the cost- effectiveness and usefulness of various alternative
	medium and format standards, and
>	Identify public and private medium and format standards that are, or could
	be used for products throughout their entire information life cycle, not
	just at the dissemination or permanent public access stage.

The Superintendent of Documents will use the results of this work effort to 
continue to plan and implement the transition to a more electronic FDLP.  The 
five major specific objectives are:

>	First, with respect to electronic publishing practices and plans of
	Federal agencies (including ways in which the FDLP can best accommodate
	them), the objective is to provide an analysis of current practices as
	well as future plans for creating, disseminating, and providing permanent
	public accessibility to electronic information products, and to identify
	the standards for software and electronic mediums and formats that are
	used throughout the product's information life cycle, from creation to
	archiving, but especially at the stage of dissemination for permanent
	public access.
>	Second, with respect to cost-effectiveness of various dissemination
	mediums and formats that are, or could be utilized, the objective is to
	gather information on standards (whether mandated or consensual) that will
	assist the FDLP in making near-term decisions regarding the cost
	effectiveness of alternative mediums and formats for all FDLP
	participants.   This information should also assist participants in long
	term planning for permanent public accessibility, and the collection and
	analysis of overall information life cycle costs.
>	Third, with respect to the practical utility of various electronic mediums
	and formats to depository libraries and the public, the objective is to
	identify preferred standards used in various mediums and formats that
	depository libraries will need to support.
>	Fourth, with respect to utilizing standards employed in mediums and
	formats that can be used throughout all stages of the information life
	cycle (including creation, composition, computer terminal display,
	encryption, secure digital signature with non-repudiation and secure
	transmission capabilities), but especially for permanent public
	accessibility, the objective is to assess standards for basic security
	services in order to provide for secure and reliable transmission and
	document interchange.
>	Fifth, with respect to standards that are being developed and used in the
	private sector, the objective is to identify existing and planned
	standards for the purpose of determining what the FDLP must do to
	accommodate their adoption in terms of hardware/software requirements,
	staff and user education and training, and budgetary impacts.


Scope and Organization of the Report

The primary data collection activities included a survey and interviews.
Westat, per the requirements established by NCLIS in consultation with GPO,
surveyed a cross-section of electronic information products from Federal
agencies in all three branches of Government and solicited the opinions of
selected knowledgeable experts.  This cross-section of products was not a
randomly selected sample due to cost and time constraints.  Therefore, readers
are cautioned about generalizing the findings to all electronic Government
information products.

Westat surveyed electronic Government information products to determine the
mediums and formats in which products are currently produced and the standards,
if any, that are being used.  The survey also asked respondents questions about
the agency's future plans for adding or changing products, including the mediums
and formats in which they will be disseminated for permanent public access.

This report is limited to presenting and discussing the survey findings and
findings from qualitative site visits, agency meetings, and expert interviews.
Phase III of the project will focus on drawing conclusions and recommendations
based on work conducted during Phases I and II.

The report is organized in five parts: introduction and background, methodology,
survey analysis and findings, qualitative findings, and discussion of
quantitative and qualitative findings.  Please note that Appendix E contains a
glossary of terms and acronyms used on the questionnaire and throughout this
report.




2
Methodology

This second part of the report discusses the following topics:
>	The process of selecting a cross-section of electronic Government
	information products,
>	Agency coordinator briefings,
>	Questionnaire design and development,
>	Nonresponse and data retrieval followup, and
>	The methodology for the qualitative data collection activities, i.e., site 
	visits, agency meetings, and expert interviews.


Product Selection

NCLIS and GPO-assisted by various groups, including the library associations 
represented by the Inter-Association Working Group on Government Information 
Policy (IAWG), the Federal Library and Information Center Committee (FLICC), the 
Depository Library Council (DLC), and the Interagency Council on Printing and 
Publication Services (ICPPS)- developed and refined a set of criteria for 
product selection.  NCLIS, GPO, and the other representatives asked 
knowledgeable members of these groups to identify products that met one or more 
of the following six guidelines:
>	Increased emphasis on electronic dissemination rather than continuation of
	paper and microform dissemination;
>	Replacement of older electronic mediums and formats with state-of- the-art
	technologies;
>	Adoption of mandated (Government or private sector) and consensual (common
	agency practice) medium and format standards;
>	Adoption and use of preferred mediums or formats that have widespread
	support from agency, depository library, and user communities;
>	Exemplified cost- effective mediums and standards, especially those that
	can be used throughout the entire information life cycle, rather than the
	use of expensive customized or shelf packages; and
>	Exemplified awareness of the important impact of medium and format
	decisions on permanent accessibility, authentication, and/or security
	encryption protection.

The products were not randomly selected; therefore, readers are cautioned about
generalizing the findings to all electronic Government information products.

In April 1998, NCLIS distributed the preliminary list of products to agency
Chief Information Officers (CIOs), who were asked to validate and coordinate the
final selections with appropriate agency personnel.  In addition, NCLIS asked
CIOs to select an agency coordinator.  The coordinator's role was to oversee the
distribution of product questionnaires to the appropriate respondents and to
encourage respondents to complete the questionnaire and return it to Westat.
(See Appendix B for a list of coordinators who participated in this study.)

The final product list included 328 products from 24 agencies (Appendix C).
Over the course of the data collection, the number of products decreased from
328 to 314 for the following reasons:
>	Several products were discontinued and no longer exist.
>	Several products were in paper only and agencies had no plans to migrate
	them to an electronic medium; therefore, they fell outside the scope of
	this study.
>	Agency coordinators could not identify respondents for some products, so
	there was no one to complete the questionnaire.
>	Several questionnaires were undeliverable due to unknown or incorrect
	respondent addresses; no alternate respondent could be located in a few
	cases.


Coordinator Briefings

NCLIS and GPO planned and conducted two coordinator briefings in June and July
1998, and asked Westat to attend them (see Appendix A for agenda).  The purpose
of these briefings was to:
>	Provide an overview of the study including background, purpose, goals, and
	schedule,
>	Discuss their specific tasks,
>	Review the draft questionnaire with coordinators and solicit their input
	on changes,
>	Collect their final list of products, and
>	Thank them for their participation and cooperation.

Coordinators were asked to:
>	Assist Westat in pretesting the survey instrument,
>	Identify and brief appropriate internal participating offices,
>	Identify product respondents for survey followup,
>	Schedule and participate in voluntary agency meetings with Westat,
>	Distribute questionnaires to agency respondents,
>	Ensure timely completion and submission of survey instruments, and
>	Cooperate with Westat on followup.

Only a few coordinators brought their final selections to the agency meetings;
most agencies needed much more time to review and finalize their product
selections.  The questionnaire review also served as an informal pretest of the
questionnaire.


Questionnaire Design

NCLIS, with consultation from GPO, developed the initial five-page list of
questions.  This list of questions was included as an appendix to the statement
of work.  Westat worked with GPO and NCLIS from June through July to expand and
refine the list of questions to a 13- page instrument with appropriate
instructions, examples, skip patterns, open-ended questions, please-specify
questions, etc.  Westat pretested the questionnaire informally at the two
coordinator briefings.  The coordinators helped Westat to clarify some
questions, expand the format choices, and add a few more questions.

Westat conducted a more formal pretest with personnel from six Government
agencies.  These pretests led to the following substantive changes in the
questionnaire:
>	Clarification of instructions and wording of several questions,
>	Addition of more format options,
>	Addition of the definition of "product" at the beginning of the
	questionnaire, and
>	Clarification of definitions included in the glossary.

Westat, with final approval by NCLIS and GPO, finalized the questionnaire by
mid-August 1998.  (See Appendix D for the cover letters and Appendix E for the
final questionnaire.)
Distribution of the Questionnaires

During the last week of September and the first week of October, Westat
distributed the questionnaires to 23 agencies through the agency coordinators.
On October 9, 1998, NCLIS requested that Westat add more products to the survey
by including a 24th agency, the Securities and Exchange Commission (SEC).

Westat created a database of products and corresponding coordinators or
respondents and their addresses, phone and fax numbers, and e-mail addresses,
and prepared and mailed packets to the agency coordinators.  The agency
coordinators were responsible for ensuring that each packet was sent to the
appropriate product respondent in a timely fashion.  These packets included the
following materials for each product that was to be surveyed:
>	Cover letter to coordinator,
>	Cover letter to respondent,
>	Questionnaire,
>	Glossary of terms used in the questionnaire, and
>	Postage-paid return envelope.

A few agency coordinators requested that Westat send questionnaires directly to
their product respondents and a copy of the respondents' packets to the
coordinators themselves.  Westat sent questionnaire materials directly to the
respondents at the Department of Commerce, the Department of the Interior, the
Executive Office of the President, and the U.S. Congress.  These respondent
packets included the following materials:
>	Cover letter to respondent,
>	Questionnaire for each product he/she was assigned to survey,
>	Glossary of terms used in the questionnaire, and
>	Postage-paid return envelope.

In addition, the Department of Health and Human Services asked Westat to send an 
e-mail message to the individual product respondents notifying them that they 
could download the final version of the questionnaire and cover letters from the 
PDF file located on the NCLIS website at http://www.nclis.gov/news/nclisqux.pdf 
in order to complete the questionnaire.


Followup for Nonresponse, Data Retrieval, and Inconsistency

Westat made the first calls for nonresponse to agency coordinators.  These calls
began in early November and continued through mid- December.  In addition, NCLIS
sent periodic coordinator bulletins to keep coordinators updated on the progress
of the study and to encourage respondents-through the coordinators-to complete
questionnaires and return them to Westat.

Westat began a second round of nonresponse followup calls to respondents from
mid- December through the end of January 1999.  From mid-November through the
first week in January 1999, Westat made calls directly to respondents for data
retrieval (i.e., missing data) and inconsistencies (i.e., a respondent checked
"yes" to one question, but the next question was answered in a way that
suggested a "no" answer to the first question).

Approximately 40 percent of the questionnaires required some type of data
retrieval followup for one or more questions.  Some questions, such as 16,
18-19, and 21a, concerning metadata, permanent retention,   authenticity, and
the product's supporting technology, presented particular problems.  Westat
added a "don't know" category to these questions as a result of the nonresponse
data retrieval.  In addition, most respondents skipped questions 13d, 14d, and
15d about long-term plans for changing the product.  Data retrieval phone calls
and discussions with agency coordinators suggest respondents skipped these
questions because agencies had not yet developed long-term plans.

  The calls to respondents for data retrieval and data inconsistency revealed
the following reasons for nonresponse:
>	Did not know the answer.
>	Could not identify anyone who knew the answer.
>	Did not understand the question or the concept; using glossary did not
	help.
>	Did not have time to research the answer; had other work priorities.

In a few instances, it was clear that the agency was not in a good position to
respond to the questionnaire, in part because they rely on another agency,
vendor, or contractor to provide electronic access to their products.  Sometimes
these "host disseminators," such as GPO, assisted in preparing the responses
sent in by the publishing entity.

Observations about the data collection process.  Agency coordinators had
difficulty locating a single point of contact from each agency sub-unit who was
knowledgeable about the range and type of electronic information products
created for the agency.  Furthermore, due to the nature of the survey questions,
product respondents had to coordinate responses to some questions with personnel
who often did not work in their program areas.  This process required
respondents to identify personnel with whom they appeared to have little prior
contact, such as records managers, information technology staff, and staff in
planning offices, in order to respond to these questions.  In some cases, this
extra step discouraged respondents from seeking answers to these questions, so
questions were left unanswered.  Also, agencies whose coordinators could not
attend the coordinator briefings and agencies that did not participate in the
agency meetings had more problems with data consistency than did other agencies.


Methodology for Qualitative Data Collection
Site Visits to Depository Libraries

The qualitative data collection included site visits, agency meetings, and
expert interviews.  Westat conducted site visits to Federal depository libraries
from July 30 through September 9, 1998.  The statement of work (Appendix J)
specified that Westat visit three libraries:  one regional academic, one law,
and one public.   Furthermore, GPO suggested that Westat visit the following
specific libraries in the Washington, D.C., metropolitan area:
>	McKeldin Library, University of Maryland College Park, College Park,
Maryland
>	Washington College of Law Library, American University, Washington, D.C.
>	Montgomery County Rockville Regional Public Library, Rockville, Maryland

The purpose of visits was to discuss the effects of the transition to a more
electronic Federal Depository Library Program on the end user and on the
services and resources of each library.  The interview questions, which were
based on readings and discussions with GPO and NCLIS, covered three broad areas:
>	What key issues or concerns do you have about users accessing and using
	electronic Government information products?
>	What are your concerns about providing access to electronic Government
	information products?
>	What specific ideas do you have for improving public access to online and
	electronic Government information products in your library?

The site visits were audiotaped.  In addition, the libraries gave Westat
representatives a tour of the facilities.  (See Appendix F for a list of the
specific interview questions, the names of all interviewees, and detailed site
visit notes.)

Site visit observations.  In addition to the small number of libraries visited,
the problems and concerns of librarians in the D.C.  metropolitan area may not
be representative of those experienced by librarians at most depository
libraries, especially the selective depositories.  Some smaller selective
depository libraries that are located in more remote areas as well as some of
the larger urban selective depositories might have fewer resources (e.g., fewer
computers and trained librarians, training funds, and options for low-cost
Internet providers).


Purpose and Procedures for Agency Meetings

Meetings with agency representatives were held between September 15 and 
September 24, 1998.  The purpose of the meetings was twofold:
>	To collect qualitative data about electronic Government information
	products that were not covered in the survey, such as cost- effectiveness
	of standards, use of locator tools, results of user surveys, etc.; and
>	To discuss the questionnaire and data collection procedures for
	distribution of the questionnaire.

In addition to inviting agency coordinators and respondents, the statement of
work specified that Westat invite representatives of the following offices to
attend the meetings:
>	Public affairs or communications offices,
>	Agency printing and publishing units,
>	Information technology or electronic information systems offices,
>	Agency libraries; and
>	Relevant program offices.

Westat wrote the procedures for scheduling agency meetings and arranging for
logistics, which included developing meeting protocols, agenda, cover letter,
and script for interviewers to schedule meetings.  We then contacted
coordinators and sent them the following materials:
>	Cover letter explaining purpose of meeting and their tasks,
>	Meeting agenda and discussion questions,
>	Press release from NCLIS with background information on the project,
>	Roster of potential agency representatives who will attend meeting (to be
completed by the coordinator), and
>	Respondent product roster (to be completed by coordinator).

Agency meetings held.

Westat contacted 15 of the 24 agencies to hold meetings.  Of the 7 agencies that
were not contacted, 3 had fewer than 10 products.  NCLIS instructed Westat not
to hold meetings with the U.S. Congress and the Executive Office of the
President because NCLIS and GPO worked with them directly.  Ten of the 16
agencies did not respond to Westat's request to schedule a meeting.  The
following six agencies agreed to schedule a meeting:
>	Department of Health and Human Services
>	Department of Education
>	U.S. Supreme Court
>	Department of Commerce
>	Environmental Protection Agency
>	National Archives and Records Administration

Only four of the above six agencies chose to discuss the qualitative questions
at the meeting.  The other two agencies wanted to discuss the  questionnaire
only and agreed to respond to the discussion questions in writing.  However,
only one of them sent in responses.

Westat audiotaped all agency meetings and took notes as agency personnel
discussed the questions.  (Appendix G includes the list of agencies that
participated in meetings, the number of attendees, the discussion questions, and
summary notes from the meetings.)

In addition to the meetings held with Westat, NCLIS and/or GPO representatives
met with approximately 50 agency representatives.  In these meetings, NCLIS and
GPO discussed survey goals and objectives and the process for preselecting
products, in addition to responding to specific questions about the survey.

Agency meeting observations.

Agency participation in the entire project was voluntary but essential.  As with
any voluntary activity, participation is based on availability and timing.  For
example, many agency coordinators were unavailable to schedule meetings during
the summer months, or they were available but product respondents were on
vacation, which may have resulted in fewer agency meetings.

Product respondents needed to attend the agency meetings to review the
questionnaire, although they were not always the most appropriate personnel to
respond to all of the qualitative questions.  The project depended upon the good
faith, interest, and cooperation of agency CIOs and coordinators to participate
in the meetings.   Respondents and participants from the private sector are
often given an honorarium for participating in similar research activities, but
Federal employees are exempt from this process.

Scheduling agency meetings, calling coordinators, and preparing paperwork to
send to coordinators took a considerable amount of planning and coordination and
time, but it did not result in many meetings.   Agencies were cooperative, but
it was difficult for them to identify the "right" personnel to invite to the
meetings, even though coordinators took a significant amount of time to locate
product respondents from other sub- units within their agencies.   Therefore,
answers to the agency meeting discussion questions reflected the perspectives of
only 5 of the 24 agencies surveyed.


Expert Interviews

NCLIS provided a list of experts from which Westat chose six names.  Westat held
four telephone interviews with the six experts between October 27 and November
24, 1998.  The experts included two webmasters, two preservation specialists,
and two professors in information resources management.  The purpose of expert
interviews was to:
>	Solicit opinions of experts on topics not adequately covered on the survey
or in the agency meetings,
>	Ask questions raised during the agency meetings or site visits that
	require further explanation, or to provide a broader context in which to
	view the issues, and
>	Explore current initiatives and future directions.

As with the site visits and agency meetings, Westat audiotaped the interviews.
Appendix H provides a list of experts, interview questions, and a summary of
interview notes.

3
Survey Analysis and Findings

This section of the report presents the survey findings from each of the major
survey questions as they appear in the questionnaire (Appendix E).  Appendix E
also includes a glossary of terms and acronyms used throughout this report.  The
discussion and presentation will then focus on the key study questions explored
on the following topics:
>	Preferred medium and formats used,
>	Planned medium and format changes,
>	Permanent public access issues,
>	Permanent retention issues,
>	Authenticity, and
>	Searchability, proprietary software, and licensing fees.

The final response rate was 74 percent.  Respondents from 24 Government agencies
completed and returned a total of 242 of the 328 questionnaires fielded.  The
word "respondents" refers to the 242 agency personnel who completed the
questionnaire.  Since each agency submitted at least two product questionnaires,
the unit of analysis is the product or product respondent, not the agency
(table1).  The sample was not randomly selected due to cost and time
constraints.  Therefore, readers are cautioned about generalizing the findings
to all electronic Government information products.


Structure of the Questionnaire

The questionnaire is organized into five sections, A through E.  Section A
contains general information about the product and agency that produced it.
Section B contains questions about the product's current profile including the
kinds of data the product contains, mediums in which it is produced, and, if in
an online medium, formats and online approaches used.   This section concludes
with questions on searchability and retrievability of the product.  Section C
relates to the future plans for the product and is designed to solicit
information about changes in the product's data, mediums, and formats.  Section
D addresses the issues of metadata, permanent public access, permanent
retention, authenticity, updating/upgrading plans, user fees, licensing, and
public domain.  The final section, E, includes one open-ended general comments
question.

Section A Responses

Sections A and B of the questionnaire focus on format and medium standards that
address the key objectives of the study.   Section A contains general
information about the product and the agency that produced it, including the
name of the agency and its sub-unit, the product name and description, and the
Uniform Resource Locator (URL) for the site in which the product appears.  A
list of the agencies surveyed and the number of product questionnaires received
from each agency appears in table 1.  (For a description of how products were
selected, refer to the methodology section.)  Appendix C contains the final list
of products surveyed.






Table 1.
Number of surveys returned by each agency surveyed
Agency								Number of surveys
									returned
Administrative Office of the U.S. Courts			5
Department of Agriculture					19
Department of Commerce						14
Department of Defense						8
Department of Education						14
Department of Energy						12
Department of Health and Human Services			19
Department of the Interior					11
Department of Justice						8
Department of Labor						2
Department of State						3
Department of Transportation					9
Department of the Treasury					13
Environmental Protection Agency				16
Executive Office of the President				5
General Services Administration				8
Library of Congress						21
National Aeronautics and Space Administration		6
National Archives and Records Administration		10
Securities and Exchange Commission				11
Smithsonian Institution						11
Social Security Administration				4
Supreme Court of the United States				4
United States Congress						9

SOURCE: National Commission on Libraries and Information Science, Government
Information Product Assessment Questionnaire: 1998.

Section B Responses

Section B covers the current product profile, including:
>	How it is used;
>	What types of data it contains;
>	What mediums the product is available in, what is the primary medium used,
and what are the agency's medium standards;
>	What kinds of formats are used, what is the primary format used, and what
are the agency's format standards;
>	What user interfaces are supported and what web design approaches are
used;
>	If the electronic product can be searched and how;
>	What agency hosts the product on the web; and
>	How the product can be retrieved.

Readers should note that most of the survey questions asked respondents to
"check all that apply"; therefore, the percentages for these questions will
exceed 100 percent.  Also, for the first set of tables in this section (tables 1
through 6), the response categories appear in descending order by number or
percentage.  Therefore, the responses will not match the order in which they
appear on the questionnaire.

Types of Data Contained in Product

Table 2a shows that the frequently mentioned types of data contained in the
products surveyed are textual (188 responses), followed by graphical (142
responses), numerical (141 responses), bibliographic (82 responses), and spatial
(53 responses).  Multimedia, video, and sound are less common, probably because
they reflect the products surveyed and because of the special plug-ins,
hardware, and memory required to open, view, and listen to products that contain
these data types.  The primary data types contained in products surveyed are
textual (57 percent), numerical (21 percent), bibliographic (10 percent), and
graphical (5 percent; table 2b).  These four types of data account for
approximately 93 percent of the products surveyed.

Table 2a.

Number and percent of types of data, by the type of data contained
Type of data						Type of data contained
								Number	Percent
Textual data (books, serials, reports)		188 		77.7
Graphical data
(photos, charts, graphs, tables, drawings)	142		58.7
Numerical data						141		58.3
Bibliographic data					82		33.9
Spatial data (maps, coordinate files)		53		21.9
Multimedia (sound, video, text, graphics)		14		5.8
Video								10		4.1
Sound								9		3.7
Other 							16		6.6
	NOTE: Percents do not add to 100 because respondents could
	choose more than one item.
SOURCE: National Commission on Libraries and Information Science, Government
Information Product Assessment Questionnaire, 1998.



Table 2b.

Number and percent of types of data, by the primary type of data
Type of data						Primary type of data
								Number	Percent
Textual data (books, serials, reports)		138		57.0
Numerical data						50		20.7
Bibliographic data					24		9.9
Graphical data
(photos, charts, graphs, tables, drawings)	13		5.4
Multimedia (sound, video, text, graphics)		3		1.2
Spatial data (maps, coordinate files)		2		0.8
Sound								1		0.4
Video								1		0.4
Other 							10		4.1
	NOTE: Percents do not add to 100 because of rounding.
SOURCE: National Commission on Libraries and Information Science, Government
Information Product Assessment Questionnaire, 1998.

Types of Mediums Used

Respondents were asked to identify all the types of mediums in which the product
is available to the public as well as the primary type of medium used.  The most
common type of medium used among pre-electronic mediums is paper (177
responses), followed by microform (22; table 3a).  The responses in the "other"
category include Fax on Demand, audiotapes, and Braille.  Among electronic
mediums used, it is not surprising that the web is the most common (204
responses), followed by   CD-ROM (70 responses), floppy diskettes (42
responses), hard drive (30 responses), and magnetic tape (18 responses).  These
figures reflect the medium types the public is most likely to easily access, as
well as the availability and growing interest in the web.

Table 3a also displays the frequency and percentage distribution of the primary
types of mediums in which the product is publicly accessible.  The web (42
percent) and paper (41 percent) are the primary types of mediums used, followed
by CD-ROM (8 percent) as a distant third.

Standards for all mediums checked.  For each type of medium checked, respondents
identified one medium standard (see Appendix E glossary) among four types:
>	Agency mandated,
>	Common agency practice,
>	Other, and
>	None.

While most agencies have some type of standards for their pre-electronic and
electronic mediums, they are primarily "common agency practice" rather than
"agency mandated." For pre-electronic mediums, 33 percent of the products in
paper are in an agency- mandated standard (table 3b).  However, 52 percent of
paper products are used as a common agency practice.  Only 13 percent of the
CD-ROM products are in an agency-mandated standard, as compared to 59 percent of
CD-ROMs that are used as a common agency practice.  Eighteen percent of
web-based products were reported to be in an agency-mandated standard, while 70
percent of them are used as a common agency practice.

A considerable number of products in CD-ROM (21 percent) were reported as having
no standards (table 3b).  Compare these numbers to 9 percent (15 products) of
products reported by respondents as having no standards for the use of paper,
and 8 percent (16 products) reported as having no standards for the use of the
web.

		Table 3a.  (Omitted - Will appear at a later date)
		Table 3b.  (Omitted - Will appear at a later date)


Format Types Used

Databases.  Responses to all formats used are shown in table 4a.  Wide Area
Information Server (WAIS) is the most common type of database identified (22
responses), followed by Oracle (17 responses), and dBase (9 responses).  In some
cases, WAIS is reported because the products surveyed are made available through
GPO Access.  The 44 responses in the "other" category reveal few multiple
responses except for Microsoft Access that received 5 "write-in" responses in
this category.

WAIS (24 percent) and Oracle (14 percent) are the primary types of databases
used (table 4a).  Ninety-one percent of the respondents who checked WAIS as one
of the databases used also indicated that the use of WAIS is a common agency
practice, while only one respondent indicated that WAIS is agency mandated
(table 4b).  However, only 44 percent of the respondents identified the use of
Oracle as a common agency practice,   but 39 percent of respondents indicated
their use of Oracle is agency mandated.

Spreadsheets.  For spreadsheet formats used, Excel and Lotus 1-2-3 received 33
and 23 responses, respectively (table 4a).  When respondents were asked to
choose one of the databases as the primary type used, 59 percent chose Excel,
while only 33 percent chose Lotus 1-2-3.  Close to 71 percent of the respondents
also identified the use of Excel as a common agency practice as compared to 38
percent who indicated the use of Lotus 1-2-3 as a common agency practice (table
4b).

Tagged mark-up.   Hypertext Markup Language (HTML) is both the most commonly
used tagged markup language (157 responses) and the primary type of tagged
markup language used (89 percent; table 4a).  The Government agencies surveyed
seldom use Extensive Markup Language (XML) (2 responses), and Standard
Generalized Markup Language (SGML) (14 responses).  This is noteworthy since
SGML is one of the few formats that NARA accepts for electronic records.

Even given the fact that HTML is the primary type of tagged markup format used,
72 percent of the respondents reported that HTML is used as a common agency
practice, while only 13 percent reported that its use is mandated by the agency
(table 4b).  Sixty percent of the respondents who use SGML for their online
products reported it as a common agency practice, while only 13 percent reported
that its use is mandated by the agency.

Image formats.  Portable Document Format (PDF) is the most common image format
(132 responses) and the primary type of format used (49 percent) by the agencies
surveyed in this study (table 4a).  The use of PDF is followed by GIF (99
responses), JPEG (77 responses), then TIFF (36 responses) as image formats used.
Perhaps PDF is the most commonly used format by the agencies surveyed because
the Federal Government disseminates a wide range and large number of forms and
documents that must be printed in the exact format in which they are created.

Almost 64 percent of respondents reported that PDF is a common agency practice,
while 16 percent reported it is mandated by the agency (table 4b).  While a
higher percentage of respondents reported using GIF (69 percent) and JPEG (71
percent) as a common agency practice, PDF is the most used agency-mandated image
format (16 percent).   Audio formats.  The number of responses reported in this
category reflects the small numbers of products surveyed that contain sound (see
table 2a).  WAV (12 responses) is the most commonly used sound format followed
by AU (5 responses), and AIFF with 1 response (table 4a).   WAV is also the
primary type of audio format used (73 percent).

		Table 4a.  (Omitted - Will appear at a later date)

Sixty-two percent or eight of the agency respondents who indicated using WAV
reported it as a common agency practice; only two respondents (15 percent)
reported that WAV is an agency- mandated standard (table 4b).  Perhaps it is not
surprising that WAV is the most commonly used audio format; since it was built
into Windows95, it has become the de facto standard for sound on PCs.  AIFF is
the standard audio format for Macintosh computers (PC Webopaedia; see
www.pcwebopaedia.com).

		Table 4b.  (Omitted - Will appear at a later date)

Video formats.  As with the audio formats used, the even smaller number of
responses reported in this category also reflect the small numbers of products
surveyed that contain moving images.  Table 4a shows that Moving Picture Experts
Group (MPEG) (9 responses) is the most commonly used format, followed by MOV  (7
responses) and Audio Video Interleave (AVI) (4 responses). MPEG may be more
commonly used since it generally produces better quality video than AVI (PC
Webopaedia).  Of all the video formats used, however, the primary type of video
format used is MOV (33 percent), followed by MPEG and AVI (27 percent each).


Of the respondents who reported using MPEG, 50 percent indicated its use is a
common agency practice, while only 1 respondent (10 percent) reported that its
use is agency mandated.   Sixty-three percent of the respondents reported that
MOV is used as a common agency practice, and none indicated that its use is
agency mandated (table 4b).

Text formats.  ASCII is by far the most commonly used text format (122
responses) and the primary type of text format used (81 percent; table 4a).
The second most commonly used text format is ANSI (11 responses) followed by
Rich Text Format (RTF) (9 responses).  Seventy-one percent (87) of the
respondents reported that their use of ASCII is a common agency practice, as
compared to 11 percent (14) who reported its use is agency mandated (table 4b).

Word processing formats.   Between the two most popular word-processing software
packages, Microsoft Word and WordPerfect, the latter (75 responses) is more
commonly used than Microsoft Word (55 responses; table 4a).   These responses
are also consistent with the primary type of word processing used.  Sixty-four
percent of respondents reported WordPerfect as the primary type of format used
while only 22 percent of respondents reported Microsoft Word as the primary type
of format used.  PageMaker received the largest number of responses (5) in the
"other" category.  Nineteen respondents (25 percent) reported that WordPerfect
is an agency-mandated format standard, while only 8 respondents (14 percent)
indicated that Microsoft Word is an agency- mandated format standard (table 4b)

Summary of format types used.  Each of the 242 respondents from the 24 agencies
surveyed was asked to identify the primary type of format used of each of the
categories.  The primary types of formats used in each category are WAIS, Excel,
HTML, PDF, ASCII, and to a lesser degree, WAV and MOV.


User Interfaces

Online approaches.   Question 9 on the survey refers to online approaches used.
Eighty-five percent of the respondents reported that their product is in an
online medium (table 5).   These respondents were then asked to respond to a set
of questions on user interfaces supported and web design approaches.

		Table 5.  (Omitted - Will appear at a later date)

User interface supported.  Table 6a shows that Netscape Navigator (195
responses) is a more commonly supported browser than Internet Explorer (170
responses).   However, close to 70 percent of agency respondents indicated that
both of these browsers are almost equally supported as a common agency practice
rather than an agency- mandated standard (table 6b).

		Table 6a.  (Omitted - Will appear at a later date)

In addition, respondents reported that file transfer protocol (FTP), Telnet, and
nongraphical/dial-up shells are also supported by their agencies (table 6a).
Designs that support LYNX, a text-based browser, account for 12 of the 22
responses in the "other" category.  The number of responses for the category
nongraphical/dial-up shell are low (15 responses), especially given the need for
agencies to comply with the American with Disabilities Act by making their sites
more accessible to the visually and hearing impaired.   Like the browsers, the
other user interfaces supported are primarily supported as a common agency
practice rather than an agency-mandated standard.  Almost 83 percent of the 40
respondents who reported their agency supports FTP also reported it is a common
agency practice, while 79 percent of the 27 respondents who reported supporting
Telnet also indicated it as a common agency practice (table 6b).  No respondents
reported that Telnet is an agency-mandated standard; however, 8 percent reported
that FTP is an agency- mandated standard for their surveyed products.  Seventy-
five percent of the respondents reported the support of a nongraphical/dial-up
shell as a common agency practice while only 13 percent indicated that it is
agency mandated.   Web design approaches.  Various web design approaches used,
in descending order, are HTML (150 responses), tables (111 responses), CGI
Scripts (66 responses), frames (53 responses), Javascript (43 responses), Java
Applets (23 responses), and XML (11 responses; table 6a).   ColdFusion was
reported in three of the responses in the "other" category.   The use of these
web design approaches is overwhelmingly a common agency practice rather than an
agency-mandated standard (table 6b).  Basic HTML-tags that consistently display
content in a similar fashion by the most popular browsers-is the only approach
to which almost one-fifth (18 percent) of the respondents reported that its use
is agency mandated.  Less than 10 percent of the respondents using each of the
other approaches indicated that they are agency-mandated standards.  Since the
use of frames, Javascript, Java Applets, and XML may not be supported or enabled
for many users' browsers, the agencies surveyed appear to be adopting them
slowly, if at all.

		Table 6b.  (Omitted - Will appear at a later date)

Searchability of Product

Searchability of an electronic product is important for users because it allows
them to effectively access the information they need.  Most electronic products
are searchable either by full-text with no fielding (74 responses) and/or by
full-text and field (99 responses; table 7).  The "view only" category contains
a higher number of responses than expected (79 responses).   The "other"
category contains the following common responses:
>	Inapplicable because product is in a paper medium (most common response);
>	In PDF, which is not searchable; and
>	Product is indexed by field only.

		Table 7.  (Omitted - Will appear at a later date)

Product "Host"
Most of the products surveyed (199 responses) were hosted by the agency that
created them, although other agencies or institutions might also host the
products since respondents were asked to "check all that apply" for this
question (table 8).  There are fewer responses for products hosted by another
agency (42 responses), a contractor (17 responses), and an educational
institution (9 responses).

		Table 8.  (Omitted - Will appear at a later date)

Retrievability of Product

In order to ensure broad access to the product, the public should be able to
download and save electronic Government information products without
restrictions (GPO, 1996, p.  7).  Responses to Question 11 indicate that for the
most part, products surveyed for this study can be downloaded and saved without
restrictions (173 responses; table 9).   Responses in the second category
indicate that some products cannot be downloaded or saved (20 responses).  A
small number of products (14) cannot be downloaded or saved because their use
requires proprietary software that is not freely distributed (table 9).  Common
write-in responses in the "other" category include
>	Can be downloaded and saved, but subject to restrictions.
>	Can be printed from browser, but not downloaded.
>	Product available only in paper.

The United States Advisory Council on the National Information Infrastructure,
in its publication "A Nation of Opportunity," identifies as one of the basic
principles of Government information and services that "the Federal Government
should not charge for making its information available...nor charge for access
to that information" (GPO, 1996, p.  28)

		Table 9.  (Omitted - Will appear at a later date)


Section C Responses (Planned Product Profile)

Section C contains a series of questions related to the future product profile.
Respondents were asked questions about changes in the types of data, mediums,
and formats used and reported on in Section B of the questionnaire.
Respondents also were asked to identify the time span in which the changes would
occur and to describe the planned changes.

Types of Data

The first question in this section of the questionnaire asked respondents about
plans to discontinue publication of the product.   Only 5 percent (12) of the
respondents planned to discontinue the product (table 10).  Several of the most
commonly listed responses provided for discontinuation of a product was that the
product was a one-time "prototype" or that the paper version of the product
would be discontinued.

		Table 10.  (Omitted - Will appear at a later date)

Table 11 shows responses to question 13 about the kinds of data (i.e.,
bibliographic, textual, graphical) the product will contain in the future.  The
majority of respondents (76 percent) reported that the agency plans no changes
to the product.  Twenty-one percent reported that the agency would add one or
more new types of data.  A total of 3 percent reported either the
discontinuation of one type of data (0.4 percent), or a complete change to new
data types (2.6 percent).  Several respondents reported that the changes in data
types would include adding audio or video and multimedia.

		Table 11.  (Omitted - Will appear at a later date)

Most agency respondents reported that these changes in data types would mainly
occur in the short term (40 responses) and, to a lesser degree, in the medium
term (24 responses; table 12).   Most respondents skipped the question about
long- term plans for changing data types.  Respondents noted in the "please
specify" categories in questions 13c and 13e indicate that respondents' plans
for product changes have not yet been solidified.

		Table 12.  (Omitted - Will appear at a later date)

Types of Mediums Responses to changes in types of mediums parallel those for
changes in data types.  Seventy-six percent of the respondents reported no plans
to change mediums (table 13).  Eighteen percent of respondents reported that
they are planning to add one or more mediums, 2 percent indicated they will
discontinue one or more mediums, and 3 percent reported they will change to a
new type of medium.

		Table 13.  (Omitted - Will appear at a later date)

The two most frequently mentioned additions to medium types are to provide web
access to the product, and to make the product available on CD- ROM.  Most of
the respondents (35) who reported changes in medium types indicated that the
changes will occur in the medium term; 21 respondents indicated that these
changes will occur in the short term (table 14).  Again, most respondents
skipped the question about long-term plans for changing product mediums.  The
few respondents who provided descriptions of their long- term plans mentioned
that they will produce the product in multiple mediums (paper and web), or that
paper items will be migrated to the web.  Other respondents indicated that their
long-term plans are undetermined or undefined.

		Table 14.  (Omitted - Will appear at a later date)

Types of Formats

One might expect to see more dramatic changes in types of formats since the
range of formats is varied and broad (i.e., database, spreadsheet, tagged
markup, image, etc.).  The pattern of responses to question 15 mirrors the
responses to changes in types of data and mediums, except for the change to new
types.   Seventy-two percent of the respondents reported no changes in format
types.   Eighteen percent indicated that they are planning to add one or more
formats, while 9 percent reported they will change to new format types (table
15).  This change to new format types is the largest percentage change in this
category as compared to changes to new types of  data (3 percent; table 11) and
new types of mediums (also 3 percent; table 13).  Respondents who provided
specifics about the changes to new format types indicated these new types would
be PDF and XML.

		Table 15.  (Omitted - Will appear at a later date)

The majority of respondents who reported changes indicated that they will occur
in the short term (36 responses), and/or the medium term (32 responses; table
16).   The majority of respondents did not answer the question about long-term
plans for changing formats.

		Table 16.  (Omitted - Will appear at a later date)


Section D Responses (Other Information)

Section D of the questionnaire contains a variety of questions in an effort to
answer some of the critical issues of public access to electronic information
products:
>	Metadata,
>	Permanent public access (i.e., provided by what agency and how),
>	Permanent retention,
>	Ensuring authenticity,
>	Updating/upgrading plans,
>	User fees,
>	Licensing, and
>	Public domain.


Metadata

Metadata, data about data, are important for public access.  Metadata refers to
describing the content of a document or record allowing users to find Government
information more effectively.  Examples of metadata include Government
Information Locator Service (GILS) and machine-readable cataloging (MARC)
records.  To that end, one of the requirements of the Government Printing Office
Electronic Information Access Enhancement Act of 1993 (Public Law 103-40) was
that the Superintendent of Documents maintain an electronic directory of Federal
electronic information (44 U.S.C., Section 4101).

Only 27 percent of agency respondents reported that their products have a
metadata record, while 69 percent reported no metadata record exists for their
products (table 17).  In the followup question, most respondents identified
their metadata records as either MARC or GILS.  Another 5 percent indicated they
do not know if a metadata record exists.

		Table 17.  (Omitted - Will appear at a later date)

Permanent Public Access

In an electronic age, permanent public access to Government information, a
critical concept in information resources management, presents far-reaching
challenges to the Federal Depository Library Program, Congress, Federal
agencies, and ultimately the American public.  GPO indicates that permanent
public access "means that electronic Government information products within the
scope of the FDLP remain available for continuous, no-fee public access through
the program" (GPO, 1998, p.  19).  GPO recognizes and acknowledges its
responsibility to provide ongoing public access to the electronic Government
information available through the FDLP.   However, in a decentralized networked
environment, agencies are asked to share the responsibility for building,
storing, disseminating, and preserving a broad range of electronic information
products in order to ensure continued public access.

Agency respondents reported that permanent public access is primarily provided
by their agency (177 responses), by another agency (51 responses), and/or by
some other entity (20 responses; table 18).   Respondents reported that
permanent public access is not provided for 28 products (table 18).   However,
on closer examination, the responses to the "please specify" questions indicate
that either respondents may have misunderstood the concept of permanent public
access (as opposed to current access), or they assumed other entities have this
responsibility.  Some of the common responses to "other" agencies include the
Government Printing Office, National Archives and Records Administration (NARA),
and contractors and vendors.  These responses illustrate respondents' lack of
understanding about the difference between permanent public access to electronic
information products through their own agencies or through partnerships with
GPO, and permanent retention of official Government records through NARA.
Furthermore, only 4 of the 28 products for which no permanent public access
currently is provided have future plans for providing permanent public access
(table 19).

		Table 18.  (Omitted - Will appear at a later date)

		Table 19.  (Omitted - Will appear at a later date)

Permanent Retention

The mission of the National Archives and Records Administration is distinct from
that of GPO.  NARA's mission is to preserve and provide public access to
permanently valuable records of the Federal Government.  Federal agencies are
responsible for transferring products to NARA that are scheduled as permanent
records (i.e., official records of the Federal Government as defined by the
Federal Records Act).  Under 36 CFR 1228.188, mediums approved for transfer
include open reel magnetic tape, magnetic tape cartridge, and CD-ROM.   Agencies
currently may not transfer to NARA electronic records that are in a format
\dependent on specific hardware and software.   However, SGML tags are permitted
on electronic textual documents as are records written in ASCII or Extended
Binary Coded Decimal Interchange Code (EBCDIC) with all control   characters and
other non- data characters removed (Lewis Bellardo, Deputy Archivist of the U.S.
in a written response to agency questions, October 14, 1998).

The responses to the questions on permanent retention may reflect the current
status of transferring permanent electronic records to NARA (see questions
findings).  Only 34 percent of agency respondents reported that their products
are scheduled for permanent retention by NARA (table 20).  Sixty- four percent
reported their products are not scheduled for retention, while another 3 percent
reported they do not know if the product is scheduled for retention.   However,
it should be pointed out that at the time of the survey, the schedule that would
have covered electronic records of permanent value was unenforceable under a
court case declaring it null and void; therefore, these figures may be
unreliable.

		Table 20.  (Omitted - Will appear at a later date)

Ensuring Authenticity

Although 64 percent of respondents reported that their agency ensures
authenticity for the products surveyed (table 21), responses to the open-ended
question about how the agency attests to authenticity indicate that respondents
may not fully understand the concept.  Authentication refers to the process
agencies use to ensure the public that the product is an official legitimate
product created and produced by the Federal Government agency and no other
source (see glossary, p.  E-17).  Ensuring authentication includes technical as
well as policy considerations.  Some technical examples of authentication
include digital signature technology, special watermarks, disclaimers, or
statements on the products.  Respondents provided answers that address how the
agency ensures that information or data in the product are valid or reliable- an 
important process, but not the same concept as authenticity.  Common responses
include the following:
>	Program office verifies data.
>	Review CD-ROM contents before public release.
>	Regulations and source/reliability statement regarding data sources.
>	Review and approval within agency.
>	Source of content is the same as the hardcopy version.
>	Test reliability of data every 5 years, or more often.
>	Publications are subjected to review by subject matter expert and peer
	review.

		Table 21.  (Omitted - Will appear at a later date)

Updating/Refreshing Plans

Twenty percent of respondents reported that their products are updated annually,
followed by daily (16 percent), monthly (12 percent), and weekly (5 percent;
table 22).   However, the majority (47 percent) of respondents checked the
"other" response category.  The write-in responses covered a broad range of time
periods in which products are updated.  Below is a sampling of multiple
responses:
>	Quarterly,
>	As needed,
>	Irregularly,
>	Not updated,
>	Semi-annually,
>	Every 2 years,
>	Periodically, and
>	Twice a month with old version staying on line.

		Table 22.  (Omitted - Will appear at a later date)

Changing Supporting Technology

The majority of the respondents (71 percent) reported that there are no plans to
change the product's supporting technology (table 23).   Twenty-eight percent of
respondents reported plans to change the product's supporting technology.

		Table 23.  (Omitted - Will appear at a later date)




User Fees

Public access to no-fee Government information products is one of the core
principles upon which the FDLP is based.  However, users might be charged a fee
if they order certain types of electronic Government information products
directly from GPO or the agency that created the product.  Nine percent of
respondents reported that all users are charged fees, while 20 percent reported
some users are charged fees.  The majority (72 percent) of agency respondents
reported that there are no fees charged to access or use the product surveyed
(table 24).  The followup question asks about specific fee amounts and the
reasons for the charge.  The responses to this question vary greatly.  A few
common responses include the following:
>	No charge for web access.
>	Single paper copy free; charge for additional copies.
>	No subscription fee to libraries and some constituencies.
>	Files can be downloaded from the Internet for free.  There is a charge for
	published books.
>	Fees are for paper products only.

		Table 24.  (Omitted - Will appear at a later date)

Licensing

Many Government agencies purchase licenses from vendors for search and retrieval
software to be used with the product to make the data or information more
accessible to users.   Agencies negotiate various agreements with vendors about
who can use the software free of charge.   The majority of respondents (69
percent) reported that they do not license commercial search and retrieval
software (table 25).  For the remaining 31 percent of respondents who have
licensed commercial software, the license covers use by all the key
constituencies including agency personnel (73 responses), public users (69
responses), agency's primary target constituencies (65 responses), Federal
depository libraries (59 responses), and/or all libraries (59 responses; table
26).

		Table 25.  (Omitted - Will appear at a later date)

		Table 26.  (Omitted - Will appear at a later date)

Public Domain

Public domain, a critical component of public access, means that the
information, product, or publication is not copyrighted and therefore can be
reproduced by anyone without obtaining copyright permission.  One of the goals
of an electronic FDLP is to provide public access to any Government information
product free of copyright or copyright-like restrictions (GPO, 1996, p.  2). 
The majority of respondents, 86 percent, indicated that all parts of their
surveyed products are in the public domain (table 27).  Another 10 percent
indicated that part of the product is in the public domain, while 5 percent
reported that the product is not in the  public domain.  The followup question
that requests an explanation of the second response (i.e., part of product is in
the public domain) uncovered these typical responses:

>	Copyrighted tables are not in the public domain.
>	There are some copyright-protected logos and trademarks.
>	Includes copyrighted material that would require approval for
reproduction.

Respondents offered a wide variety of explanations for products that are not in 
the public domain:
>	Retrieval software is proprietary and use is licensed.
>	Commercial vendors lease the database for distribution.
>	Songs and performances are protected by copyright.
>	Books are available only to eligible blind patrons of our program, by law.

		Table 27.  (Omitted - Will appear at a later date)


Section E Responses

The final section E of the questionnaire contains one open-ended "comments" 
question.  These responses are too broad and disparate to provide a detailed 
itemization.  Most of the comments are explanations of issues covered in the 
survey.  However, below are a few comments that cover issues not directly 
addressed in the survey.
>	Our mission, mandated by the Americans with Disabilities Act (ADA), is to 
	satisfy all browser requirements (e.g., ASCII browsers like LYNX through 
	the latest versions of Netscape and Internet Explorer).
>	We produce printed documents and link to electronic documents maintained 
	on the GPO's server.
>	The product is not published in any electronic form.  It is a collection 
	of individual products that are individually published.
>	I am very new to this area (2 weeks) and received significant contractor 
	assistance in completing this form.
>	In addition to four other web sites, we will soon web-enable our database 
	with some encrypted modules.
>	The database is intended to be accessible to the largest audience possible 
	via free or public domain software whenever possible.
>	This information is available in PDF format on our website to ensure the 
	integrity of the data.  Coding in HTML (particularly tables) could lead to 
	mistakes with such a large amount of numeric data.

No respondents commented on the survey questionnaire, the project in general, or 
the process of filling out the survey.


Study Questions

This section will use findings from two or more survey questions to provide 
additional information on some of the key issues explored in the study.  The 
responses to these questions relate specifically to the products surveyed.

The following questions were chosen because they address one or more of the 
critical study areas: preferred medium and format standards, permanent public 
accessibility, permanent retention, user fees, commercial licensing of search 
and retrieval software, and authenticity.


Preferred Medium and Format Standards

Study Question 1: What combinations of preferred medium standards are currently 
used by the respondents?

The agencies surveyed are creating and using (in descending order):
>	Products both in paper format and on the web.
>	Products both in CD- ROM and the web.
>	Products both in paper and CD-ROM.

Since most of the agencies surveyed create products in more than one medium, 
what combinations of  preferred mediums are they using?  Of the respondents who 
indicated that paper was a medium used and the respondents who reported that CD-
ROM was a medium used, only 19 percent reported that they are using both paper 
and CD-ROM products   (table 28).  Table 29 shows that of the respondents who 
reported that they use CD-ROM, and those who reported that they use the web as a 
medium, 21 percent use both CD-ROM and the web as mediums.   However, of the 
respondents who reported using paper and the respondents who reported using the 
web as a medium, 64 percent use both paper and the web (table 30).  Therefore, 
the respondents surveyed are creating and using products both in paper format 
and on the web much more often than they are creating and using products in CD-
ROM and the web.  An even smaller percentage of products is being created in 
paper and in CD-ROM.  This confirms the earlier finding that paper and the web 
are the preferred mediums used by the agencies surveyed, but provides additional 
information about the combinations of mediums used.

		Table 28.  (Omitted - Will appear at a later date)

		Table 29.  (Omitted - Will appear at a later date)

		Table 30.  (Omitted - Will appear at a later date)

Study Question 2: What combinations of preferred format standards are used by 
the respondents?

The respondents are slightly more likely to use HTML in combination with PDF 
than they are to use HTML together with GIF.  However, they are almost as likely 
to use HTML, GIF, and ASCII together as they are to use HTML, PDF, and ASCII 
together.  Of the respondents who reported using HTML as a tagged markup format, 
and those who reporting using PDF as an image format, 39 percent reported the 
use of both HTML and PDF (table 31).  Of the respondents who checked HTML, and 
those who checked GIF as an image format, 36 percent checked that they used HTML 
in combination with GIF (table 32), slightly less than those who used HTML and 
PDF in combination.  Since PDF is the preferred image format used by agencies 
(table 4), this is not an unexpected finding.

		Table 31.  (Omitted - Will appear at a later date)


		Table 32.  (Omitted - Will appear at a later date)

However, when the formats are used in combinations of three, it appears that 
respondents are almost as likely to use HTML, GIF, and ASCII (21 percent) 
together as they are to use HTML, PDF, and ASCII (22 percent) together (tables 
33 and 34).

		Table 33.  (Omitted - Will appear at a later date)


		Table 34.  (Omitted - Will appear at a later date)

Public Access to Products

Study Question 3: If a product is permanently accessible, is it also likely to 
be scheduled for retention with the National Archives and Records Administration 
(NARA)?

No, the majority of products surveyed that are permanently accessible are not 
likely to also be scheduled for permanent retention with NARA.

Permanent public accessibility and permanent record retention are two distinct 
concepts.  GPO, through the FDLP, has a historical commitment to permanent 
accessibility of paper products, and now to electronic products.  To that end, 
GPO requests that agencies provide information products in all mediums to GPO 
and work with GPO and Federal depository libraries to provide permanent public 
accessibility to electronic products.  Agencies are responsible for transferring 
those products that are scheduled as permanent records to NARA.  However, not 
all records that are scheduled for permanent retention by NARA are products 
within the scope of the FDLP.  For such records, permanent public accessibility 
through the FDLP is not an issue.

Of the respondents who said yes, the product is permanently accessible, and the 
respondents who reported their product is scheduled for retention with NARA, 
only 25 percent reported that the product is both permanently accessible and 
also scheduled for retention with NARA (table 35).  The majority of products 
that are publicly accessible are not likely to also be scheduled for retention 
with NARA.  While there is not information from the survey data to identify 
reasons for this situation, some possibilities are that:
>	the product is not a permanent or official record of the U.S. Government 
	as defined by Federal Records legislation.
>	the product is in a format that is accepted by GPO but in a format that 
	NARA does not currently accept, and therefore could not be transferred to 
	NARA.
>	agencies are overlooking this important part of the information life cycle 
	of electronic products.

		Table 35.  (Omitted - Will appear at a later date)


Study Question 4: Is the licensing of search and retrieval software likely to be 
a barrier to unrestricted public access?

No, for the products surveyed, the licensing of commercial search and retrieval 
software by the agency does not appear to be a barrier to unrestricted (no fee) 
use.  Of the respondents who reported that they license commercial search and 
retrieval software for their products, and those who reported that all users are 
charged a fee for the products, only 2 percent who license commercial search and 
retrieval software also charge a fee for all users (table 36).  A slightly 
larger number of respondents (4 percent) who use commercial search retrieval 
software for their products also charge a fee for some users.  Twenty- five 
percent of respondents who license search and retrieval software for their 
products charge no user fees.

		Table 36.  (Omitted - Will appear at a later date)

Study Question 5: Are respondents who have purchased commercial search and 
retrieval software for their products also transferring the products to NARA?

No, based on the products surveyed here, respondents are not transferring 
permanent records to NARA for products in which they have purchased commercial 
search and retrieval software.  Of the respondents who reported issuing 
commercial search and retrieval software, and those who reported scheduling 
products for permanent retention with NARA, only about 10 percent who have 
purchased commercial software for products have also scheduled their products 
for permanent retention with NARA (table 37).

		Table 37.  (Omitted - Will appear at a later date)


Other Issues:
Authenticity and Metadata

Study Question 6: If an agency ensures authenticity, is it also likely to 
provide permanent public access to the product or do agencies rely on another 
agency to provide permanent public access?

Yes, based on the products surveyed, agency respondents who ensure authenticity 
for their products are also more likely to provide permanent access to them 
directly, rather than through another agency.

Of those respondents who reported they ensure authenticity and those who 
reported they provide direct permanent public access to their products, 47 
percent both ensure authenticity for their products and provide direct permanent 
access to them (table 38).  However, only close to 14 percent of the respondents 
who reported they ensure authenticity for their products also reported that 
another agency provides permanent public access to the product (table 39).

		Table 38.  (Omitted - Will appear at a later date)

		Table 39.  (Omitted - Will appear at a later date)

     Study Question 7: Are online products hosted by the agency that created it 
more likely to have a metadata record than products hosted by another agency?

Yes, based on the products surveyed, those that are hosted by the agency that 
created it are more likely to have a metadata record than those hosted by 
another agency.

Tables 40 and 41 show that almost 20 percent of the products that are hosted by 
an agency also have a metadata record, while only 7 percent of the products that 
are hosted by another agency also have a metadata record.

		Table 40.  (Omitted - Will appear at a later date)

		Table 41.  (Omitted - Will appear at a later date)


    4 Qualitative Findings

This section of the report highlights the qualitative findings from the three 
site visits with Federal depository libraries, five agency meetings, and six 
expert interviews.   Appendices F through H include interview questions and 
detailed responses from the site visits to depository libraries (F), agency 
meetings (G), and expert interviews (H).



Site Visits to Federal Depository Libraries

The purpose of the site visits to the three depository libraries was to identify 
the key issues and concerns librarians have about providing public access to 
electronic Government information products through the Federal Depository 
Library Program.  (See Appendix F for a complete list of questions posed to 
librarians.)

The site visits were held with one regional depository library and two selective 
depository libraries in the Washington, D.C., metropolitan area.  It is 
important to note that the three libraries visited may not be representative of 
all depository libraries in terms of the geographical location and library user 
characteristics (e.g., education level, socioeconomic status, etc.).   
Therefore, readers are cautioned about generalizing these observations to all 
depository libraries.   Highlights of the three librarians' responses are 
provided below.  Appendix F contains a detailed description of the librarians' 
responses to the interview questions.


Highlights of Site Visits to Three Depository Libraries

User Needs and Concerns

>	Librarians interviewed noted that the general public is still more 
	comfortable using Government information products in paper and microfiche 
	than they are using the Internet.  Patrons (and librarians) are least 
	comfortable using products on CD-ROM.
>	Librarians expressed concern about the difficulty patrons experience in 
	accessing Government-produced CD-ROMs that are not standardized.  They 
	reported that the search and retrieval software is different for each CD, 
	CD-ROMs often have no installation instructions or user documentation, and 
	they are not user-friendly.
>	Librarians indicated that some users are still intimidated by electronic 
	mediums and computers.  Most users ask librarians to help them search for 
	materials on the web and frequently need help downloading large files.
>	Librarians noted that since most Government websites only contain the most 
	recent information, they are concerned about users having permanent public 
	access to retrospective Government information on the web in the future.

Librarians' Concerns: User Fees, Hardware, Training, and Costs

>	Although none of the libraries visited currently charge fees for printing 
	materials from the Internet or CD-ROMs, all three librarians are either 
	considering charging fees or are planning to charge fees and expressed 
	concerns about how this will affect their patrons.
>	Users do not have access to enough workstations, so the libraries must 
	limit use.   Also, if libraries had additional money for hardware, they 
	would order hardware in support of CD-ROMs (e.g., a new CD-ROM server and 
	an 18-disk CD changer).  (Even though CD-ROM is the least preferred medium 
	and declining in number in the FDLP.)
>	All librarians interviewed expressed concerns about finding time and money 
	to train librarians and staff, especially on using CD- ROM products, but 
	also on downloading files, effectively searching the Internet for 
	Government information, and creating and maintaining web pages.   They 
	welcome any additional training on using GPO Access, Geographic 
	Information Systems, etc.
>	Time and money permitting, librarians expressed interest in establishing 
	partnerships with GPO and other Government agencies to put some 
	retrospective online Government information on their servers so users can 
	have reliable access to it in the future.  In addition, librarians would 
	like to provide outreach to public schools, community centers, etc., to 
	educate students and adults about the wide variety of valuable information 
	available from the Federal Government.
>	One librarian expressed strong feelings about the need for Congress to 
	provide long-term financial support to Federal depository libraries so 
	they can continue to provide permanent public access to digital materials. 
	This librarian's perspective was that the cost to provide access to 
	electronic Government information is steadily increasing.


Agency Meetings

Meetings were held with four agencies between September 14 through September 24, 
1998:
>	Department of Health and Human Services
>	Environmental Protection Agency
>	U.S. Department of Education
>	U.S. Department of Commerce

Although meetings also were held with the U.S. Supreme Court and the National 
Archives and Records Administration (NARA), these two agencies did not respond 
to the agency discussion questions in the agency meetings; they chose to discuss 
the survey questionnaire only.  However, Lewis Bellardo, the Deputy Archivist of 
the United States, sent in written responses to the discussion questions 
(Appendix G).

The National Commission on Libraries and Information Science (NCLIS) provided 
discussion questions for the agency meetings; Westat modified some of the 
questions with NCLIS's approval.  The purpose of the agency meetings was to 
supplement survey data by collecting more general information on electronic 
Government information products that are not product-specific.  For example, one 
of the survey objectives is to assess the cost-effectiveness and usefulness of 
preferred medium and format standards, an issue that was not directly addressed 
on the survey.  In addition, the agency meetings afforded NCLIS, GPO, and Westat 
an opportunity to review the survey questionnaire with agency respondents and to 
address any questions they might have.

Highlights of the agency meetings are provided below.  For a more detailed 
summary of the responses to the 12 questions posed to agencies, see Appendix G.

Agency Meeting Highlights

Preferred Mediums and Formats
>	Agencies interviewed reported using the same preferred medium and format 
	standards as those reported by survey respondents: web, CD-ROM, bulletin
	board; HTML, PDF, and ASCII.  Additional preferred formats mentioned by
	agency representatives include TIFF, JPEG, and Lotus/Domino.
>	All agencies are exploring a wide range of innovative and creative web
	design approaches including the use of SQL, Oracle, ColdFusion, and
	animated GIFs.  Some examples of ways in which agencies are utilizing web
	technologies include data warehousing, interactive GIS, multimedia CD-ROM,
	live "real-time" web casting of selected speeches, and real-time
	forecasting of air pollution levels for 22 states.
>	Four of the five agencies have guidelines or "best practices" for 
	presentation and organization of products or publications on the web. 
	Most of the guidelines discuss preferred formats for some types of 
	products.   The most common problem experienced by the agencies in this 
	regard is compliance issues (i.e., encouraging personnel to adhere to 
	them).
>	There are some trends for migrating certain families of products to the 
	web for newsletters, training manuals, annual reports, and conference 
	proceedings and presentations.
>	Agencies consider many factors when making decisions to create/retain 
	products in more than one medium: budget, cost, accessibility to users, 
	and size of audience the product reaches.  The decision-making process 
	varies from agency to agency and sub-unit to sub-unit.

Assessing User Needs
>	All agencies reported involving users in testing and evaluating the 
	usefulness of the web and CD-ROM products.  The most frequently used 
	assessment methods are focus groups, videotaping of users, and online user 
	surveys.   Agencies are using the results of these evaluation methods to 
	add and change some formats and mediums as well as content.
>	Four of the five agencies interviewed reported that they maintain 
	some type of GILS records to help the public locate their information 
	resources.

Information Life Cycle Management, Permanent Public Access, and Permanent 
Retention
>	No agencies are addressing the following key information resources 
	management issues: permanent public access, information life cycle 
	management, and permanent retention.  (The expert interviews provide some 
	insight into the reasons that agencies are not addressing these issues. 
	See the summary section of this report.)

Cost-Effectiveness of Various Mediums and Formats
>	No agencies have conducted a formal cost-benefit analysis for creating 
	products in formats and mediums for distribution to the Federal Depository 
	Library Program.  Generally, agency representatives reported it costs less 
	to create products for the web because they can avoid production, 
	printing, and distribution costs for paper and CD-ROM products.

Expert Interviews

The interviews with six experts also enriched and supplemented the survey 
findings.  Since the interviews were conducted after the site visits and agency 
meetings, they were helpful in providing a broad context within which the survey 
findings could be viewed.

The expert interviews were conducted between October 27 and November 24, 1998.   
Telephone interviews were held with two webmasters, two preservation 
specialists, and two professors of information resources management.  These 
experts were selected from a list provided by the NCLIS.   Highlights from each 
set of interviews are provided here.  (See Appendix H for a detailed summary of 
each telephone interview.)

Interviews With Webmasters

Highlights from interview with webmasters Jerry Malitz, National Center for 
Education Statistics (NCES), and Linda Wallace, the Internal Revenue Service 
(IRS), on October 27, 1998.

Preferred Formats
>	The IRS, unlike the other agencies surveyed, primarily uses SGML, followed 
	by PDF, HTML, and Postscript.  They train their authors to use SGML 
	because they consider it "intelligent data" that can automatically 
	generate other formats (e.g., web, BBS, Fax on Demand) through templates 
	and filters.   All NCES publications are in PDF, then HTML (optional); 
	they rarely put an entire publication in HTML format only.
>	The IRS has conducted a cost-benefit analysis of the costs of delivering 
	requests through different formats.  They have found that it costs $3 per 
	phone call to fill a request, 1 cent to access their Internet site for 
	forms, etc., and $2.50 to make a CD-ROM containing 5 years of IRS 
	publications.
>	IRS indicates that it provides permanent public access to tax information 
	online for 5 years, and from their "core repository library" for about 14 
	years, but not for every application.  However, this 5 to 14 years means 
	that IRS provides current but not permanent public access to their 
	Government electronic products.
>	All IRS documents are ADA-compliant, online searchable, and downloadable.

User Needs
>	Both IRS and NCES assess and evaluate the effectiveness of their web sites 
	with advisory groups (IRS), or for NCES, through an Internet Working Group 
	made up of representatives from each program area.
>	Both agencies have GILS records.


Interviews With Preservation Specialists

Highlights from interview with preservation specialists Evelyn Frangakis from 
the National Agricultural Library (NAL) and Abby Smith from the Council on 
Libraries and Information Resources (CLIR), November 10, 1998.

Goals of Preservation
>	It is useful to think about preservation goals such as enhancing the long-
	term preservation of and access to information of enduring value for as 
	long into the future as possible.
>	There is no standard accepted method of ensuring long-term access to 
	digital information.  It may be more accurate to say that one of the 
	primary goals of preservation is to set up systems that "sustain 
	predictable levels of loss."

Barriers to Preservation of Digital Materials
>	The concept of preservation in the traditional preservation world examines 
	the concept of permanence, but in the print world the concept of 
	permanence relates to chemical inertness and mechanical durability.  These 
	concepts do not translate easily into a digital world.
>	There are two problems with digital preservation: (1) media in which 
	information resides may be unstable; and (2) software/hardware 
	configurations on which information is stored becomes obsolete so quickly 
	that even when one migrates information from one system to another, much 
	of the data and functionality are lost.
>	Other barriers to digital preservation include that it is difficult to 
	understand what we can and cannot do under current copyright law, and any 
	transmission link is as strong as the weakest link.  The weak link in the 
	transmission of electronic information is human beings, not technology 	 
	(e.g., no one agency or organization has stepped forward to address issues 
	like information life cycle management).   Preservation of information 
	must be thought about at the creation stage, not after the information has 
	been collected and disseminated.
>	One of the core infrastructure problems is the need to create a failsafe
	archives mechanism for materials that disappear from the web.

Current Preservation Models and Initiatives
>	NAL and partner institutions are implementing a model for permanent public
	access and preservation of agricultural literature that addresses all the
	key issues in information resources management: inventory and life cycle
	of information, permanent public access, technical requirements, and user
	access and retrieval.  (NAL is one of the few examples for ensuring a
	failsafe archives for preservation of agricultural literature.)

CLIR Initiatives
>	CLIR commissioned a report by Jeff Rothenberg from RAND Corporation on 
	emulation.  (Emulation is the process of imitating one system with another 
	so both accept the same data, execute the same programs, and achieve the 
	same results.)
>	CLIR commissioned an analysis of migrating file formats to do a risk 
	assessment associated with those file formats during migration.
>	CLIR identified a computer scientist at Carnegie Mellon University, John 
	Ockerbloom, who has developed a system of file conversion called TOM 	 
	(Typed Object Model), a type of migration that converts web-based 
	materials to different file formats.

Interviews With Information Resources Management Specialists

Highlights from interviews with John Bertot, November 18, and Charles McClure, 
November 28, 1998.  (These two telephone interviews were held separately.)

Barriers to Successful Implementation of Information Resources Management 
Initiatives
>	Agencies are struggling with issues such as permanent public access, 
	information life cycle management, and permanent retention due to a 
	general lack of information resources management (IRM), as well as 
	organizational policy integration for Federal Government legislation and 
	initiatives.
>	Agencies do not view information as a strategic resource that is directly 
	related to agency missions.  Most Government IRM initiatives focus on the 
	technology side of IRM because it is tangible.
>	Sometimes smaller agencies are more successful in implementing IRM 
	initiatives due to fewer organizational and communication barriers to 
	working collaboratively.
>	The Information Technology Management and Reform Act of 1996 did little to 
	clarify the role of the CIO and IRM staff, so agencies are now struggling 
	with what to do with these functions.
>	Agency resources are now almost exclusively devoted to Y2K efforts with 
	little time and resources left to devote to IRM, standards, and 
	operability.
>	Staffing and training are critical for both IRM and CIO staff.
>	Challenges for agencies in the next few years include how to coordinate 
	information technology and information technology management, 
	interoperability and standards that cut across agencies, and education and 
	training of staff.




5
Discussion of Quantitative and Qualitative Findings

This section synthesizes, integrates, and discusses issues and the major themes 
that emerge from the survey and the qualitative data collection activities, 
including the interviews with Federal depository librarians, agency personnel, 
and other experts, and the literature review.  The section is arranged by the 
following key study issues:
>	Preferred mediums and formats,
>	Evaluating websites,
>	Cost-effectiveness of formats and mediums,
>	Depository library needs,
>	Public access (public domain and user fees),
>	Permanent public access and preservation.


Preferred Mediums and Format Standards

Survey respondents and agency representatives reported they most often use the 
following mediums:
>	Paper
>	Web
>	CD-ROM
>	Bulletin board systems (to a lesser degree)

Both respondents and representatives also reported use of the following formats:
>	HTML
>	PDF
>	GIF
>	ASCII
>	TIFF

However, most agencies whose products were surveyed use these mediums and 
formats as a common agency practice, rather than as an agency mandate.  In 
addition, agency representatives and webmasters reported they use SGML, Oracle 
(with ColdFusion or SQL), JPEG, and TIFF because these formats meet the 
information needs of their individual constituents or are used in some of their 
creative web approaches.   The IRS is one of the few agencies interviewed that 
uses SGML.  IRS' Linda Wallace, one of the webmasters who served as an expert 
consultant for this project, indicates that most agencies do not use SGML 
because it is difficult to use.   But Wallace noted that IRS uses SGML because 
it is   much more robust, and it is easy to change a document format to match 
customer needs (e.g., tax law information for consumers and for lawyers).  (See 
Appendix H for detailed notes on the telephone interview with Linda Wallace.)

A few survey respondents indicated they are planning to change to or add XML or 
other object-oriented formats.  XML may be appealing to some agencies because 
data can be stored in a format provided by XML that is transferable to a wide 
range of hardware and software environments (Bryan, 1998, p.  14).  In addition, 
according to Stuart Culshaw, XML makes it easier for authors to produce 
documents for many different output mediums (i.e., paper, online help, web) from 
a single source (Culshaw, 1998, p.  7).

Most of the agency representatives who participated in the meetings also 
reported that their agencies have established written guidelines or "best 
practices" that specify preferred formats for the presentation of information on 
the web.  Even though these guidelines are not agency-mandated, they seem to be 
a common agency practice.  Several of the agencies interviewed indicated they 
have modified or adopted their  agency guidelines from the guidelines 
established by the Federal Web Consortium in 1996.

The Consortium, founded in 1994 by the National Science Foundation and the 
U.S. Nuclear Regulatory Commission, established guidelines with other Government 
agencies (see http://www.dtic.mil/staff/ct homps/ guidelines/).  The guidelines 
provide suggestions to help the Federal community accomplish agency missions to 
improve services to customers.  Consortium guidelines cover a wide range of 
topics including:
>	Home page checklist (content, navigation/organization, style/markup);
>	File formats (i.e., agencies should not be restricted to proprietary 
	formats such as WordPerfect, Microsoft Word, SAS, PDF);
>	Rationale for using certain kinds of formats such as HTML, GIF, and JPEG;
>	Guidelines for formats to be used for downloading or display (e.g., HTML, 
	GIF, JPEG, PDF, Postscript); and
>	Emerging standards.

Agency representatives indicated that one of their biggest challenges is to 
convince personnel from all program areas to follow the agency's internal 
guidelines when creating products for the web.  Another challenge for agencies 
is to consolidate web guidelines from different agency sub-units so they are 
complementary rather than contradictory.

Evaluating Websites

Agency representatives, per OMB Circular A-130 and the Government Performance 
and Results Act of 1993, are assessing the usefulness of their websites and CD-
ROMs as part of a larger effort to measure program effectiveness.  Focus groups, 
online customer surveys, and videotaping of customers online are the most common 
ways in which agencies evaluate and test products on their websites.

One objective of the evaluation is to test both formats and web approaches.  
Based on the evaluation results, agencies may change or add formats.  For 
example, one agency, after testing their site with children, eliminated PDF 
files on the site and made it more interactive.  Another agency made the 
decision to keep their BBS because many of their international users do not have 
ready access to the web.  One agency webmaster indicated that the needs of their 
business clients, who participate on their advisory board, help drive their 
format needs.  A fourth agency stores its documents in TIFF format for image and 
textual data.  As customers request documents, the agency converts them to PDF 
so customers can download the material.  A fifth agency created a simple set of 
rules for producing CD-ROMs based upon user input: keep it simple to use, 
intuitive, and self-tutorial.

User needs for easy access to electronic information products will continue to 
affect how agencies make decisions about formats and mediums.  Bertot and 
McClure suggest that more agencies should continue to monitor the information 
needs of the public as well as targeted constituencies to enhance current access 
to electronic Government information products (Bertot and McClure, 1997, p.  
288).




Cost-Effectiveness of Formats and Mediums

None of the agency representatives who attended the agency meetings has 
conducted a formal cost-benefit analyses for producing or creating products in 
preferred or emerging formats, mediums, or online approaches for distribution to 
the FDLP.  Most agencies reported that migrating products to the web 
substantially reduces printing and distribution costs associated with paper 
mediums.  However, the crosstabs in tables 28-29 reveal that many Government 
products are still produced in more than one medium and often in more than one 
format.   Providing permanent public access to electronic mediums ultimately may 
exceed the one-time costs associated with producing and distributing the same 
information in print or microform (GPO, 1996, p.  24 and A71-A74).

In her role as Chief, Electronic Information Services, at the Internal Revenue 
Service, Linda Wallace has analyzed the costs of delivering documents to 
customers (Appendix H).  She found that:
>	It costs IRS $3 per call for the public to call into their toll-free
	number and for IRS to fill the request.
>	The cost to IRS for the public to use the Internet to access and use the
	forms is 1 cent, a difference of 300 to 1.  (However, this shifts the cost
	to the public, who must have access to the Internet.)
>	It costs IRS $2.50 to make and distribute to all public libraries 	
	(including the Federal depository libraries) each CD-ROM containing 5
	years of tax forms, instructions, and publications.

Based on these numbers, the IRS has made some internal decisions about where 
they will focus their resources and time in order to reach the maximum number of 
customers in the most cost-effective manner.


Depository Library Needs

Since depository librarians serve as the intermediary between the users and 
electronic information products, their observations and experiences about user 
and library needs are critical.  In general, the five agencies interviewed 
focused on public users or their target audiences rather than depository library 
users when discussing usage of their electronic Government information products.

First, the librarians interviewed emphasized that many patrons still prefer 
Government information in paper mediums, followed by the web and then CD-ROM.   
The respondents surveyed indicated that many of their products are produced both 
in paper and on the web.

Second, librarians expressed concerns about lack of standardization for 
producing Government CD- ROMs.  One agency representative indicated that they 
are undertaking several initiatives to make their CD-ROMs more user- friendly by 
making them as intuitive as possible and incorporating a user testing component 
into the production schedule.

A third important concern for the librarians interviewed is the rising cost of 
computer hardware and the simultaneous rise in user expectations for state-of-
the-art computer workstations.  Although the three libraries recently received 
updated computer workstations that met or exceeded the recommended minimum 
guidelines for depository libraries, they are beginning to change their policies 
on access to workstations by placing a time limit on their use.

A fourth issue concerns the rising costs to purchase and maintain new equipment, 
which have caused depository librarians to reconsider their policies on charging 
printing fees.  One librarian indicated that their library already charges 
patrons for photocopying materials; this change is not dramatic, but it does 
affect the concept of no-fee access when an overwhelming number of products are 
offered on the Internet.

Fifth, time and resources to train library staff (and patrons) on how to use the 
new technology (i.e., how to download files), conduct Internet searches, design 
and develop their own websites, and load, search, and use CD-ROMs are major 
concerns expressed by the depository librarians interviewed.  The fact that 
Government information exists in a variety of mediums and formats only increases 
rather than diminishes the need for training.

Finally, all librarians are troubled by how GPO, the FDLP, and Government 
agencies will address the problems of permanent public access to electronic 
information products that are constantly being replaced and updated by new ones.  
In addition, the preservation of retrospective electronic Government information 
is an issue of concern.




Public Access

The survey data revealed that 15 percent of the products surveyed are not in the 
public domain, for all or part of the product.  In addition, user fees are 
charged for 30 percent of the products.  These data suggest that these two 
critical public access goals have not yet been achieved.




Permanent Public Access to and Permanent Retention of Electronic Government 
Information 

Perhaps more than any other issues, permanent public access and preservation 
pose two of the greatest challenges to the FDLP, and ultimately to the public.  
Each of the experts raised different issues and shared various perspectives 
about these issues.  It might be helpful here to summarize their perspectives 
and describe initiatives underway to address the problems associated with the 
provision of permanent public access and preservation. 

Most of the survey respondents indicated that permanent access is currently 
provided for the products surveyed, although most of the responses indicated 
that this concept is not fully understood and that access is not provided by the 
agency responsible for the product.  Instead, they are relying on GPO, Federal 
depository libraries, the National Technical Information Service, or other 
agencies to provide this permanent public access. In its policy and planning 
document, Managing the FDLP Electronic Collection (see ttp://www.access.gpo.gov/
su--docs/dpos/ecplan.html), GPO states that "the `first- level' collection 
management activity depends upon knowledge that the products exist.  In order to 
ensure current and permanent access, GPO will .rely on notification from and 
outreach to other agencies and notification from the depository library 
community."

The responses of agency representatives on the issue of permanent public access 
may provide additional information about the problem. Most agency epresentatives 
said their agencies had not discussed the issue or were exploring the issue to 
see how it should be addressed, and they indicated that they did not understand 
the concept of permanent public access in relation to permanent retention.  The 
one exception was the representative from National Archives and Records 
Administration, who is clear about the agency's role to provide permanent public 
access to its own products.





It might be helpful here to clarify the distinctions between the two concepts.   
GPO's definition of permanent public access "means that electronic Government 
information products within the scope of the FDLP remain available for 
continuous, no-fee public access through the program" (GPO, 1998, p. 19).


Lewis Ballardo, deputy archivist of the United States, in a recent article in 
the Washington Post (March 12, 1999, p. A01) stated that the problem of digital 
preservation must be addressed "or memory will be lost for the latter half of 
the 20th century." In addition, Bellardo, in a written response to agency 
questions, articulated agency responsibilities to GPO for permanent public 
access and to NARA for permanent retention.   GPO will accept products in all 
mediums to provide continuous, no-fee public access, if notified by agencies 
that access is being discontinued.  Agencies are responsible for transferring 
those products that are scheduled as permanent records (official records as 
defined by Federal Records legislation) to NARA.  

Linda Wallace described the IRS' methods for providing current public access to 
their materials. Using SGML format, the IRS has built and maintains a core 
knowledge repository to generate media output in any application to respond to 
customer needs.  The repository maintains materials for 14 years, but not for 
every application. In addition, all tax forms, publications, instructional 
materials, etc., are available online for 5 years.  Since none of the agencies 
interviewed is providing permanent public access to its products, it was useful 
to ask two information resources management experts, John Bertot and Charles 
McClure, to provide some larger context within which the problem can be viewed. 

Perspectives on Permanent Public Access and Information Life Cycle Management 
from Information Resources Management Experts  

Both Bertot and McClure have extensively studied and taught information esources 
management (IRM). They attribute the lack of successful implementation of IRM 
initiatives in the Federal Government to the following factors:
>	There is no comprehensive integrated Federal IRM policy; current policies 
	do not adequately address permanent public access, information life cycle,
	and electronic records management.
>	There is no strategic vision of IRM by agencies; information is not viewed 
	as a resource that should be used to accomplish agency missions.
>	Most agency initiatives focus on the technology side of IRM because it is 
	tangible.
>	Most agencies are targeting their information technology resources 
	toward Y2K efforts.
>	 There is no clear distinction between the role of information resources 
	managers and CIOs.
>	There is no ongoing training for IRM and CIO staff. 

(See Appendix H for detailed notes on telephone interviews with Bertot and 
McClure, and Bertot and McClure, 1997, pp.  280- 282.) 

There are many IRM policy instruments from the Paperwork Reduction Act of 1980 
and 1986, OMB Circular A-130 (1985; and 1993 and 1994 revisions) through the 
Information Technology Management Reform Act (ITMRA) of 1996 and Executive Order 
13011 (July 1996).  But Bertot and McClure (1998) emphasize that there is still 
a lack of an integrated policy.  For example, in their focus group with IRM 
managers, Bertot and McClure noted that managers felt that the Paperwork 
Reduction Act assumed that the managers understood and knew how to manage the 
information life cycle, but they agreed that agency management at all levels 
never grasped the concept either in theory or in practice.  In addition, the 
ITMRA that created a position for an agency- based CIO to oversee agency IRM 
activities and to provide education for agency IRM personnel and agency managers 
(among other things) does not clarify the relationships between and among CIOs 
and IRM managers. Consequently, it is ambiguous about whether the agency CIO's 
organization replaces, incorporates, or is separate from current agency IRM 
functions. 

Given this larger context, it is not surprising that IRM issues such as 
information life cycle management, preservation, and permanent public access 
have not been adequately addressed.   Conventional organizational barriers such 
as size, culture, poor communication and interaction across and within agencies, 
and lack of ongoing, strategic training for IRM and CIO staff may exacerbate 
these challenges faced by agencies (telephone interview with Bertot, Appendix 
H). (As an example, McClure states that IRM graduate students' degrees are 
useful for about 1-2 years after they graduate.  After that, their skills are 50 
percent out of date; telephone interview with McClure, Appendix H.)  Several 
experts are involved in initiatives that address some of these important IRM 
issues.




Current Initiatives on Permanent Public Access and Permanent Retention

Several agencies, organizations, and Federal depository libraries with partner 
institutions are exploring ways to address the problems of permanent public 
access, preservation, and electronic records management.  Appendix H contains 
more detailed information about each of these initiatives that will be 
summarized here.

Abby Smith from the Council on Libraries and Information Resources (CLIR), and 
Evelyn Frangakis from the National Agricultural Library (NAL) are supporting 
research and testing models for permanent public access and preservation.  The 
three CLIR initiatives are described below:
>	A commissioned report by Jeff Rothenberg from RAND Corporation on 
	emulation.  The report has been completed and was published in January
	1999.  The report describes the weaknesses of migration and the strengths
	of emulation and sets up a research agenda to develop emulation.  (Log
	onto publications on CLIR site for a summary of Rothenberg's report:
	http://www.clir.org/pubs/reports/rothenberg/contents.htm l.)
>	A commissioned analysis of migrating file formats to support a risk 
	assessment associated with those file formats during migration.  The study
	by Cornell University, using data from the Mann (agricultural) Library,
	will use numeric file formats and databases and text formats.  The report,
	to be finished by September 1999, will include analysis and a template
	that others can use for doing a risk assessment of migration of those file
	formats.
>	CLIR is working with John Ockerbloom, a computer scientist at Carnegie 
	Mellon University (CMU) who has developed a system of file conversion
	called TOM (Typed Object Model).  (See www.cs.cmu.edu/afs/cs.cmu.edu
	user/spok/www/defense/index.html).  CLIR would like to see if they can
	bring his concepts into fuller application.

Smith describes NAL and its efforts to provide permanent public access and to 
preserve agricultural literature as one of few examples where a failsafe 
archives might work, partly because NAL is a national library dedicated to one 
type of literature.  Evelyn Frangakis is involved in NAL's efforts to develop 
its own preservation program that includes a traditional preservation program 
and digital efforts.  Their digital efforts are two-pronged:  
>	Conversion of brittle paper materials into digital products by working 
	with the best available guidelines to implement good preservation
	practices.  They will make this digital material available on the web.
>	Development of a program to preserve USDA digital materials (i.e., 
	materials that are born digitally).

In addition, Frangakis is also involved in a national effort to preserve 
agricultural literature.  The U.S. Department of Agriculture's Digital 
Publications Preservation Steering Committee was established in 1998 to oversee 
the implementation of the plan, A Framework for the Preservation of and 
Permanent Public Access to USDA Digital Publications. This group met for the 
first time in October 1998.  The plan may serve as a model that other agencies 
or institutions can adapt.  USDA is incorporating the following needs and 
considerations into its framework: 
>	Inventory and life cycle management, 
>	Technical requirements, and 
>	User access and retrieval. 

USDA is moving ahead to implement the plan.  The USDA CIO accepted the report, 
and under Frangakis' guidance, NAL established a national steering committee 
made up of representatives from USDA and from agribusiness, the research library 
community, the U.S. Agricultural Information Network (USAIN), Federal partners, 
etc.  The group will meet on a quarterly basis for the first 2 years.  They will 
establish test groups to explore the technical and funding issues.  They are 
hoping to secure funding for a pilot project to test the framework on an agency 
within USDA to see how manageable it will be for full-scale implementation (see 
Appendix H for a detailed description of the Framework).  

Finally, GPO has established partnerships with several depository libraries and 
Federal agencies to provide permanent public access to remotely accessible 
electronic Government information products.  Three such partnerships include: 
>	Partnership with the University of Illinois at Chicago's Richard J.  Daley 
	Library and the U.S. Department of State (DOS) to provide permanent access
	to remotely accessible electronic DOS information products.  
>	An Online Computer Library Center/GPO pilot project with the U.S. 
	Department of Education/National Library of Education (NLE) provided free
	public access through the FDLP to remotely accessible electronic
	Educational Resources Information Center (ERIC) documents.
>	A project with the Department of Energy (DOE) Office of Scientific and 
	Technical Information (OSTI) to provide public and depository library
	access to DOE technical reports in image format via the web service called
	"DOE Information Bridge" (Aldrich, 1998). 

Preservation specialists Smith and Frangakis noted that technology is not the 
biggest barrier to permanent access and preservation; the human infrastructure 
is not in place yet that would ensure permanent access and preservation 
telephone interview with Smith and Frangakis, Appendix H).  The plans and 
initiatives described here, coupled with the recommendations for training, 
policy integration, and support for best practices to implement policies are a 
few of the strategic actions that appropriate agencies, libraries, and 
institutions should undertake to ensure that future generations will have 
unrestricted, no-fee access to Government information in all formats.




Next Steps 

As a followup effort, NCLIS indicated that they will use these findings as a 
point of departure and analyze them in greater depth.  It is expected that
this followup effort will result in broad conclusions and recommendations to the 
President and Congress about how the problems and challenges revealed in this 
study can be constructively addressed.





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