[United States Government Manual]
[September 15, 2009]
[Pages 415-422]
[From the U.S. Government Publishing Office, www.gpo.gov]



GENERAL SERVICES ADMINISTRATION

1800 F Street NW., Washington, DC 20405
Phone, 202-708-5082. Internet, www.gsa.gov.
ADMINISTRATOR                                     Paul F. Prouty, Acting
Deputy Administrator                              Barnaby L. Brasseux
Chief of Staff                                    Danielle M. Germain
Chairman, Civilian Board of Contract Appeals      Stephen M. Daniels
Inspector General                                 Brian D. Miller
General Counsel                                   Lennard S. 
                                                          Loewentritt, 
                                                          Acting
Associate Administrator for Civil Rights          Madeline C. Caliendo
Associate Administrator for Citizen Services and  Martha A. Dorris, 
        Communications                                    Acting
Associate Administrator for Congressional and     Kevin A. Messner
        Intergovernmental Affairs
Associate Administrator for Small Business        Felipe Mendoza
        Utilization
Associate Administrator for Performance           Kimber H. Boyer, Jr.
        Improvement
Chief Financial Officer                           Kathleen M. Turco
Chief Information Officer                         Casey Coleman
Chief Human Capital Officer                       Gail T. Lovelace
Chief Acquisition Officer                         David A. Drabkin, 
                                                          Acting
Chief Emergency Response and Recovery Officer     Richard A. Reed


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FEDERAL ACQUISITION SERVICE

2200 Crystal Drive, Room 1100, Arlington, VA 22202

Phone, 703-605-5400. Fax, 703-605-9955. Internet, www.gsa.gov/fsa.
Commissioner                                      James A. Williams
Deputy Commissioner                               Tyree Varnado
Chief of Staff                                    Bruce E. Caughman
Chief Information Officer                         Elizabeth L. DelNegro, 
                                                          Acting
Assistant Commissioner for Customer Accounts and  Gary Feit
        Research
Assistant Commissioner for Acquisition            Steven J. Kempf
        Management
Assistant Commissioner for Integrated Technology  Edward J. O'Hare
        Services
Assistant Commissioner for General Supplies and   Joseph H. Jeu
        Services
Assistant Commissioner for Travel, Motor          William F. Webster
        Vehicle, and Card Services
Assistant Commissioner for Administration         Karen J. Hampel
Controller                                        Jon A. Jordan
Assistant Commissioner for Strategic Business     Amanda G. Fredriksen, 
        Planning and Process Improvement                  Acting
Assistant Commissioner for Assisted Acquisition   Mary A. Davie
        Services

PUBLIC BUILDINGS SERVICE

1800 F Street NW., Washington, DC 20405

Phone, 202-501-1100. Fax, 202-219-2310. Internet, www.gsa.gov/pbs.
Commissioner                                      David L. Winstead
Deputy Commissioner                               Anthony Costa
Chief of Staff                                    J. Kenneth Schelbert
Assistant Commissioner for Budget and Financial   Lisa A. Ward
        Management
Assistant Commissioner for Organizational         Sean M. Mildrew
        Resources
Assistant Commissioner for Real Property Asset    Cathleen C. Kronopolus
        Management
Assistant Commissioner for Applied Science        Glenn S. Hunter, Jr.
Assistant Commissioner for National Customer      Martha Benson, Acting
        Service Management
Chief Architect                                   Leslie L. Shepherd
Assistant Commissioner for Capital Construction   William J. Guerin
        Program Management
Assistant Commissioner for Real Estate            Samuel J. Morris III
        Acquisition

OFFICE OF GOVERNMENTWIDE POLICY

1800 F Street NW., Washington, DC 20405

Phone, 202-501-8880. Internet, www.gsa.gov/ogp.
Associate Administrator for Governmentwide        Kevin A. Messner, 
        Policy                                            Acting
Deputy Associate Administrator                    Stanley F. Kaczmarczyk

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        Director, Policy Initiatives              James L. Dean
        Deputy Associate Administrator,           Stanley F. 
                Technology Strategy                       Kaczmarczyk, 
                                                          Acting
        Director, Regulatory Information          John C. Thomas
                Service Center
        Deputy Associate Administrator,           Carolyn M. Austin-
                Real Property Management                  Diggs
        Deputy Associate Administrator,           Rebecca R. Rhodes
                Travel, Transportation, 
                and Asset Management

[For the General Services Administration statement of organization, see 
        the Code of Federal Regulations, Title 41, Part 105-53]

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The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, travel, fleet, and communications management; 
and management of the governmentwide automatic data processing resources 
program.
  
  
  
  
  
  
  
  
The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Contract Appeals  The Civilian Board of Contract Appeals is responsible 
for resolving disputes arising out of contracts between the GSA and 
other Government agencies, excluding the Defense Department, Postal 
Service, and Tennessee Valley Authority. The Board also hears and 
decides requests for review of transportation audit rate determinations; 
claims by Federal civilian employees regarding travel and relocation 
expenses; claims for the proceeds of the sale of property of certain 
Federal civilian employees, and cases involving the Indian Self-
Determination and Education Assistance Act and the Federal Crop 
Insurance Corporation.
    In addition, the Board provides alternative dispute resolution 
services to executive agencies for contract disputes and other contract-
related matters. Although the Board is located within the agency, it 
functions as an independent tribunal.

For further information, contact the Civilian Board of Contract Appeals, 
General Services Administration, Washington, DC 20405. Phone, 202-606-
8800.

Governmentwide Policy  The Office of Governmentwide Policy (OGP) 
collaborates with the Federal community to develop policies and 
guidelines for the management of Government property, technology, and 
administrative services. OGP's policymaking authority and policy support 
activities encompass the areas covering electronic government and 
information technology, real property and the workplace, travel, 
transportation, personal property, aircraft, Federal motor vehicle 
fleet, mail, regulatory information and use of Federal advisory 
committees. OGP also provides leadership to interagency groups and 
facilities governmentwide management reform through the effective use of 
performance measures and best practices.
    The Office of Technology Strategy provides policy guidance on issues 
pertaining to electronic business and technology and coordinates 
information technology strategies to improve Government effectiveness 
and efficiency. The Office fosters interagency collaboration on IT 
management policies and assists agencies on IT policy matters such as IT 
accommodation, security, smart cards, and electronic signatures. For 
further information, call 202-501-0202.
    The Office of Real Property Management provides policy guidance 
    
    
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[GRAPHIC] [TIFF OMITTED] T217558.044
    

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for the responsible management of the Federal Government's real property 
assets and the development of quality workplaces. It develops and issues 
governmentwide management regulations and standards that relate to real 
property asset management and workplace development. Real property 
programs include real estate management, acquisition, disposal, design, 
construction, performance standards, delegations, safety and 
environmental issues, and sustainable design. For further information, 
call 202-501-0856.
    The Office of Travel, Transportation, and Asset Management develops 
governmentwide policies to ensure the economical and efficient 
management of Government assets, mail, travel, transportation, and 
relocation allowances. It develops regulations, collects and analyzes 
governmentwide data, manages interagency policy committees, and 
collaborates with customers and stakeholders to address and facilitate 
governmentwide improvements. For further information, call 202-501-1777.
    The Regulatory Information Services Center compiles and analyzes 
data on governmentwide regulatory information and activities. The 
principal publication of the Center is the Unified Agenda of Federal 
Regulatory and Deregulatory Actions, which is published in the Federal 
Register every spring and fall and is available online at 
www.reginfo.gov. For further information, call 202-482-7340.
    The Office of Policy Initiatives develops policy, training, 
evaluation, and performance metrics for the Federal Advisory Committee 
Program to maximize public participation in Federal decisionmaking 
through Federal Advisory Committees.

For further information, contact the Office of Governmentwide Policy. 
Phone, 202-501-8880.

Citizen Services and Communications  The Office of Citizen Services and 
Communications (OCSC) serves as a central Federal gateway for citizens, 
businesses, other governments, and the media to access information and 
services from the Government on the Web, in print, over the telephone, 
or by email. The work of OCSC is divided into two components: the Office 
of Citizen Services, which serves as the focal point for information and 
services distributed by the Federal Government, and the Office of 
Communications and Marketing, which conveys information about GSA 
services to Federal employees, agency customers and stakeholders, the 
news media, and the American public in general.
    The Federal Citizen Information Center (FCIC) is a major component 
of OCSC's citizen services. The FCIC serves citizens, businesses, and 
other Government agencies by providing information and services via 
USA.gov, 1-800-333-4636, and print publications available through 
Pueblo, Colorado. It also develops and implements innovative 
technologies to improve the delivery of Government information and 
services to citizens. The FCIC manages:
    --National Contact Center;
    --Consumer Information Catalog;
    --Consumer Action Handbook; and
    --the following Government information Web sites: USA.gov, Kids.gov, 
Pueblo.gsa.gov, ConsumerAction.gov, GobiernoUSA.gov, and Consumidor.gov.
    Citizen Services also collaborates with Federal, State, local, and 
foreign governments and intergovernmental organizations to promote more 
effective use of information technology and EGov solutions.
    The communications and market component of OCSC plans, administers, 
and coordinates GSA media relations, as well as internal and external 
communications efforts. It also assists with GSA-wide strategic 
marketing activities, event planning, graphics and audiovisual 
production, and writing and editing support services for the entire 
agency.

For further information, contact the Office of Citizen Services and 
Communications. Phone, 202-501-0705.

Acquisitions  The Office of the Chief Acquisition Officer manages and 
strengthens both Federal and GSA

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acquisition policies. The Office provides Federal agencies with the 
goods, services, and support required while maintaining compliance and 
integrity in contracting. It also ensures compliance with applicable 
laws, regulations, and policies; fosters full and open competition; 
develops and trains the acquisition workforce; and promotes 
accountability for acquisition decisionmaking.

For further information, contact the Office of the Chief Acquisition 
Officer. Phone, 202-501-1043.

Small Business Utilization  The Office of Small Business Utilization 
focuses on programs, policy, and outreach to assist the small business 
community nationwide in doing business with GSA.

For further information, contact the Office of Small Business 
Utilization. Phone, 202-501-1021.


                             Small Business Centers--General Services Administration
----------------------------------------------------------------------------------------------------------------
                   Region                                           Address                          Telephone
----------------------------------------------------------------------------------------------------------------
National Capital--Washington, DC              Rm. 1050, 7th & D Sts. SW., 20407                     202-708-5804
 
New England--Boston, MA                       Rm. 901, 10 Causeway St., 02222                       617-565-8100
 
Northeast and Caribbean--New York, NY         Rm. 18-110, 26 Federal Plz., 10278                    212-264-1234
 
Mid-Atlantic--Philadelphia, PA                9th Fl., 20 N. 8th St., 19107                         215-466-4918
 
Southeast Sunbelt--Atlanta, GA                Suite 600, 77 Forsyth St., 30303                      404-331-5103
 
Great Lakes--Chicago, IL                      Rm. 3714, 230 S. Dearborn St., 60604                  888-353-5383
 
Heartland--Kansas City, MO                    Rm. 1161, 1500 E. Bannister Rd., 64131                816-926-7203
 
Southwest--Fort Worth, TX                     Rm. 1E13A, 819 Taylor St., 76102                      817-978-0800
 
Rocky Mountain--Denver, CO                    Rm. 240, 1 Denver Federal Ctr., 80225                 303-236-7409
 
Pacific Rim--San Francisco, CA                Rm. 5-6535, 450 Golden Gate Ave., 94102               415-522-2700
 
  Satellite office--Los Angeles, CA           Rm. 3108, 300 N. Los Angeles St., 90012               213-894-3210
 
Northwest/Arctic--Auburn, WA                  400 15th St. SW., 98001                               253-931-7956
----------------------------------------------------------------------------------------------------------------


Federal Acquisition Service

The Federal Acquisition Service (FAS) offers services to customer 
agencies by providing innovative, compliant, and integrated solutions to 
today's acquisition challenges. Its mission is to provide excellent 
acquisition services for Federal agencies to increase overall Government 
efficiency. This includes acquisition of products and services and full-
service programs in information technology, telecommunications, 
professional services, supplies, motor vehicles, travel and 
transportation, charge cards, and personal property utilization and 
disposal.
    FAS offers numerous ways for customers to acquire products, 
services, and solutions. Key acquisition programs include multiple award 
schedules and governmentwide acquisition contracts that provide 
customers easy access to a wide range of information technology, 
telecommunications, and professional products and services. It also 
provides its customers with access to the products and services through 
online Web sites such as GSA Advantage!, eBuy,Schedules eLibrary, GSA 
Auctions, Transportation Management Services Solutions, and other 
electronic tools.

For further information, contact the Office of the Commissioner, Federal 
Acquisition Service. Phone, 703-605-5400.

Public Buildings Service

The Public Buildings Service (PBS) serves as the landlord for the 
civilian Federal Government, providing workplaces for Federal agencies 
while maintaining cost-effectiveness and responsibility for the American 
taxpayer. PBS designs, builds, leases, manages, and maintains space in 
office buildings, courthouses, laboratories, border stations, data 
processing centers, warehouses, and child care centers. It repairs, 
alters, and renovates existing facilities and disposes of surplus 
Government properties. PBS is a leader in energy conservation, green 
building, and recycling. It also preserves and maintains more than 400 
historic properties, conserves a substantial inventory of artwork, and 
commissions talented American artists to create original work for new 
Federal buildings.

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    PBS collects rent from Federal tenants, which is deposited into the 
Federal Buildings Fund, the principal funding mechanism for PBS.

For further information, contact the Office of the Commissioner, Public 
Buildings Service. Phone, 202-501-1100.

            Regional Offices--General Services Administration
------------------------------------------------------------------------
         Region                Address              Administrator
------------------------------------------------------------------------
New England.............  Boston, MA (10     Glenn C. Rotondo, Acting
                           Causeway St.,
                           02222).
Northeast and Caribbean.  New York, NY (26   Steve Ruggerio, Acting
                           Federal Plz.,
                           10278).
Mid-Atlantic............  Philadelphia, PA   Linda C. Chero, Acting
                           (20 N. 8th St.,
                           19107-3191).
Southeast Sunbelt.......  Atlanta, GA        Jimmy H. Bridgeman, Acting
                           (Suite 600, 77
                           Forsyth St.,
                           30303).
Great Lakes.............  Chicago, IL (230   James C. Handley
                           S. Dearborn St.,
                           60604).
The Heartland...........  Kansas City, MO    Bradley Scott
                           (1500 E.
                           Bannister Rd.,
                           64131).
Greater Southwest.......  Fort Worth, TX     Scott Armey
                           (819 Taylor St.,
                           76102).
Rocky Mountain..........  Denver, CO (Bldg.  Timothy Horne, Acting
                           41, Denver
                           Federal Ctr.,
                           80225-0006).
Pacific Rim.............  San Francisco, CA  Jeffrey E. Neely, Acting
                           (5th Fl., 450
                           Golden Gate
                           Ave., 94102).
Northwest/Arctic........  Auburn, WA (GSA    Robin G. Graf, Acting
                           Ctr., 400 15th
                           St. SW., 98002).
National Capital........  Washington, DC     Sharon J. Banks, Acting
                           (301 7th St.
                           SW., 20407).
------------------------------------------------------------------------

Sources of Information

Contracts  Individuals seeking to do business with the General Services 
Administration may obtain information through the Internet at 
www.gsa.gov.
Electronic Access  Information about GSA is available electronically 
through the Internet at www.gsa.gov.
Employment  Job announcements and applications for employment with GSA 
are located on the GSA Web site at www.gsa.gov. For inquiries regarding 
employment with GSA, contact the Office of Human Resources Services. 
Email, GSA[email protected].
Fraud and Waste  Contact the Inspector General's hotline. Phone, 202-
501-1780 or 800-424-5210.
Freedom of Information Act Requests  Inquiries concerning policies 
pertaining to Freedom of Information Act matters should be addressed to 
the GSA FOIA Office, General Services Administration, Room 6001, 
Washington, DC 20405. Phone, 202-501-2262. Fax, 202-501-2727.
Privacy Act Requests   Inquiries concerning policies pertaining to 
Privacy Act matters should be addressed to GSA Privacy Act Officer, 
Information Resources and Privacy Management Division (CIB), General 
Services Administration, Room 6224, Washington, DC 20405. Phone, 202-
501-1452.
Property Disposal  Inquiries about the redistribution or competitive 
sale of surplus real property should be directed to the Office of Real 
Property Disposal, Public Buildings Service, 1800 F Street NW., 
Washington, DC 20405. Phone, 202-501-0084.
Public and News Media Inquiries  Inquiries from both the general public 
and news media should be directed to the Office of Communications, 
General Services Administration, 1800 F Street NW., Washington, DC 
20405. Phone, 202-501-1231.
Publications  Many GSA publications are available from the Government 
Printing Office bookstore at http://bookstore.gpo.gov. Orders and 
questions about publications and paid subscriptions should be directed 
to the Superintendent of Documents, Government Printing Office, 
Washington, DC 20401. Some subscriptions may be obtained free of charge 
or at cost from a Small Business Center or GSA's Centralized Mailing 
List Service (phone, 817-334-5215). If a publication is not available 
through any of these sources, contact a specific GSA staff office, 
regional office, or service. Addresses and phone numbers may be found at 
www.gsa.gov.
    For a free copy of the U.S. Government TTY Directory, contact the 
Federal Citizen Information Center, Department TTY, Pueblo, CO 81009. 
Phone, 888-878-3256. Internet, www.gsa.gov/frs. For a free copy of the 
quarterly Consumer Information Catalog, including information on food, 
nutrition,

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employment, Federal benefits, the environment, fraud, privacy and 
Internet issues, investing and credit, and education, write to the 
Federal Citizen Information Center, Pueblo, CO 81009. Phone, 888-878-
3256. Internet, www.pueblo.gsa.gov.
    For information about Federal programs and services, call the 
Federal Citizen Information Center's National Contact Centers at 800-
333-4636, Monday through Friday from 8 a.m. to 8 p.m. eastern standard 
time.
    For a free copy of the Federal Relay Service Brochure, call 877-387-
2001. TTY, 202-585-1840.
Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Small Business Centers 
listed in the preceding text.
Speakers  Inquiries and requests for speakers should be directed to the 
Office of Citizen Services and Communications (X), General Services 
Administration, Washington, DC 20405 (phone, 202-501-0705); or contact 
the nearest regional office.

For further information concerning the General Services Administration, 
contact the Office of Citizen Services and Communications (X), General 
Services Administration, Washington, DC 20405. Phone, 202-501-0705.

------------------------------------------------------------------------