[United States Government Manual] [June 01, 2004] [Pages 431-439] [From the U.S. Government Publishing Office, www.gpo.gov][[Page 431]] GENERAL SERVICES ADMINISTRATION 1800 F Street NW., Washington, DC 20405 Phone, 202-708-5082. Internet, www.gsa.gov. Administrator of General Services Stephen A. Perry Deputy Administrator David L. Bibb Chief of Staff Karl H. Reichelt, Acting Chairman, GSA Board of Contract Stephen M. Daniels Appeals Inspector General Daniel R. Levinson General Counsel Raymond J. McKenna Associate Administrator for Civil Madeline C. Caliendo Rights Associate Administrator for Citizen M.J. Jameson Services and Communications Associate Administrator for Clint Robinson Congressional and Intergovernmental Affairs Associate Administrator for Small Felipe Mendoza Business Utilization Associate Administrator for Susan Marshall Performance Improvement Chief Financial Officer Kathleen M. Turco Chief Information Officer Michael W. Carleton Chief People Officer Gail T. Lovelace FEDERAL SUPPLY SERVICE Washington, DC 20406 Phone, 703-605-5400. Fax, 703-305-5500. Commissioner Donna D. Bennett Deputy Commissioner Lester D. Gray, Jr. Chief of Staff Amanda G. Fredriksen Assistant Commissioner for Neal Fox Commercial Acquisition Assistant Commissioner for Marketing Gary Feit Assistant Commissioner for Patricia M. Mead Acquisition Management Assistant Commissioner for Joseph H. Jeu Transportation and Property Management Assistant Commissioner for Vehicle Barnaby L. Brasseux Acquisition and Leasing Services Assistant Commissioner for John R. Roehmer Enterprise Planning Assistant Commissioner for Global Edward O'Hare Supply Chief Information Officer Donald P. Heffernan Controller Jon A. Jordan FEDERAL TECHNOLOGY SERVICE 10304 Eaton Place, Fairfax, VA 22030 Phone, 703-306-6000 Commissioner Sandra N. Bates Deputy Commissioner James A. Williams, Acting Chief of Staff Cheryl Ward [[Page 432]] Assistant Commissioner for T. Keith Sandridge Acquisition Assistant Commissioner for Robert E. Suda Information Technology Integration Assistant Commissioner for Regional Margaret C. Binns Services Assistant Commissioner for Customer Mary A. Davie, Acting Relationship Management and Sales Assistant Commissioner for Service John C. Johnson, Delivery Acting Assistant Commissioner for Thomas V. Brady, Professional Services Acting Assistant Commissioner for Service John C. Johnson Development Chief Financial Officer A. Anthony Tisone Chief Information Officer Jimmy S. Parker Program Executive for E- Stephen A. Timchak Authentication PUBLIC BUILDINGS SERVICE 1800 F Street NW., Washington, DC 20405 Phone, 202-501-1100 Commissioner F. Joseph Moravec Deputy Commissioner Paul Chistolini Chief of Staff Mary Mitschow, Acting Assistant Commissioner for Paul Lynch Organizational Resources Assistant Commissioner for Real William H. Mathews Property Asset Management Assistant Commissioner for Applied Sam Hunter Science Assistant Commissioner for Customer Chris Reutershan Service Management Chief Architect Edward Feiner Chief Financial Officer William E. Brady OFFICE OF GOVERNMENTWIDE POLICY 1800 F Street NW., Washington, DC 20405 Phone, 202-501-8880 Associate Administrator for Governmentwide G. Martin Wagner Policy Deputy Associate Administrator John G. Sindelar Deputy Associate Administrator James L. Dean for GSA Administrative Policy Deputy Associate Administrator Mary J. Mitchell for Electronic Government and Technology Director, Regulatory Information Ronald C. Kelly Service Center Chief Information Officer for Jack L. Finley Governmentwide Policy Deputy Associate Administrator (vacancy) for Real Property Deputy Associate Administrator Rebecca R. Rhodes for Transportation and [[Page 433]] Personal Property Deputy Associate Administrator David A. Drabkin for Acquisition Policy [For the General Services Administration statement of organization, see the Code of Federal Regulations, Title 41, Part 105-53] ------------------------------------------------------------------------ The General Services Administration establishes policy for and provides economical and efficient management of Government property and records, including construction and operation of buildings; procurement and distribution of supplies; utilization and disposal of real and personal property; transportation, traffic, and communications management; and management of the governmentwide automatic data processing resources program. The General Services Administration (GSA) was established by section 101 of the Federal Property and Administrative Services Act of 1949 (40 U.S.C. 751). Contract Appeals The General Services Administration Board of Contract Appeals is responsible for resolving disputes arising out of contracts with the General Services Administration and other Government agencies. The Board is also empowered to hear and decide requests for review of transportation audit rate determinations; claims by Federal civilian employees regarding travel and relocation expenses; and claims for the proceeds of the sale of property of certain Federal civilian employees. In addition, the Board provides alternative dispute resolution services to executive agencies in both contract disputes which are the subject of a contracting officer's decision and other contract-related disputes. Although the Board is located within the agency, it functions as an independent tribunal. For further information, contact the Board of Contract Appeals, General Services Administration, Washington, DC 20405. Phone, 202-501-0585. Domestic Assistance Catalog The Federal Domestic Assistance Catalog Program collects and disseminates information on all federally operated domestic assistance programs such as grants,loans,and insurance.This information is published annually in the Catalog of Federal Domestic Assistance. For further information, contact the Federal Domestic Assistance Catalog staff. Phone, 202-708-5126. Governmentwide Policy The Office of Governmentwide Policy (OGP) collaborates with the Federal community to develop policies and guidelines for the management of Government property, technology, and administrative services. OGP's policymaking authority and policy support activities encompass the areas covering acquisition and contracting, electronic government and information technology, real property and the workplace, travel, transportation, personal property, aircraft, Federal motor vehicle fleet, mail, regulatory information and use of Federal advisory committees. OGP also provides leadership to interagency groups and facilities governmentwide management reform through the effective use of performance measures, regulations, and best practices. The Office of Acquisition Policy provides resources to support the Federal acquisition system. The Office researches, develops, and publishes policy guidance, provides career development services for the Federal acquisition work force, and reports on more than 20 million contract actions annually. For further information, call 202-501-1043. The Office of Electronic Government and Technology provides guidance and support in using Internet-based and related information technology (IT) services and delivering information to citizens, business partners, associates, agencies, and governments. The Office promotes citizen- centered services and the assessment of emerging technologies, such as security, electronic signatures, and smart cards, to improve the efficiency and effectiveness of government. The Office fosters interagency collaboration on IT [[Page 434]] [GRAPHIC] [TIFF OMITTED] T198805.042 [[Page 435]] management policies and assists agencies on IT policy matters such as IT accommodation and the development of professionals managing or acquiring IT. For further information, call 202-501-0202. The Office of Real Property provides leadership in the responsible management of the Federal Government's real property assets and in the development of quality workplaces. It is responsible for the development, administration, and issuance of governmentwide management principles, guidelines, regulations, and standards that relate to real property and asset management and workplace development. Real property programs include real estate management, acquisition, disposal, design, construction, performance standards, delegations, safety and environmental issues, and sustainable design and electronic/Internet data tools. Workplace initiatives include integrated workplace design, telework and cooperative administrative support units, whereby agencies share in the cost and use of common administrative services. For further information, call 202-501-0856. The Office of Transportation and Personal Property develops governmentwide policies for personal property, travel, transportation, mail, aircraft, and motor vehicles. These programs develop regulations, collect and analyze data, manage interagency policy committees, and identify and promote best practices. These programs include the Computers for Learning Web site, Federal Premier Lodging Program, alternative fuel vehicles, and security for Federal mail centers. For further information, call 202-501-1777. The Regulatory Information Service Center compiles and disseminates information about Federal regulatory activities. The principal publication of the Center is the Unified Agenda of Federal Regulatory and Deregulatory Actions, which is published in the Federal Register every spring and fall and is available online at reginfo.gov. The Center also provides access to Federal agency forms used by the public at FedForms.gov. For further information, call 202-482-7345. The Committee Management Secretariat plans, develops, evaluates, and directs a Governmentwide program to maximize public participation in Federal decisionmaking through Federal Advisory Committees. For further information, call 202-273-3556. For further information, contact the Office of Governmentwide Policy. Phone, 202-501-8880. Internet, www.gsa.gov/portal. Citizen Services and Communications The Office of Citizen Services and Communications (OCSC) serves as a central Federal gateway for citizens, businesses, other governments, and the media to easily obtain information and services from the Government on the Web, in print, over the telephone, or by e-mail. OCSC is organized into two components-- citizen services and communications. Citizen services comprises the Federal Citizen Information Center which serves citizens, businesses and other Government agencies by providing information and services via Firstgov.gov, 1-800-FED-INFO, and print publications through Pueblo, Colorado. It also develops and implements innovative technologies that improve the delivery of government information and services to citizens through the Office of E- Gov Solutions Support. OSCS also collaborates with Federal, State, local, and foreign governments and intergovernmental organizations to promote more effective use of information technology and E-Gov solutions through the Office of Intergovernmental Solutions. Communications, the other component of OCSC, plans, administers and coordinates GSA media relations, and internal and external communications. It also coordinates GSA-wide strategic marketing activities, events planning, graphics and audiovisual production, and writing and editing support services for the entire agency. For further information, contact the Office of Citizen Services and Communications. Phone, 202-501-0705. Internet, www.gsa.gov. [[Page 436]] Small Business Utilization The Office of Small Business Utilizationfocuses on programs, policy, and outreach to assist the small business community nationwide in doing business with GSA. For further information, call 202-501-1021. Internet, www.gsa.gov/ smallbusiness. Small Business Centers--General Services Administration ---------------------------------------------------------------------------------------------------------------- Region Address Telephone ---------------------------------------------------------------------------------------------------------------- National Capital--Washington, DC Rm. 1050, 7th & D Sts. SW., 20407 202-708-5804 New England--Boston, MA Rm. 901, 10 Causeway St., 02222 617-565-8100 Northeast and Caribbean--New York, NY Rm. 18-130, 26 Federal Plz., 10278 212-264-1234 Mid-Atlantic--Philadelphia, PA 9th Fl., 20 N. Eighth Street, 19107 215-466-4918 Southeast Sunbelt--Atlanta, GA Suite 600, 77 Forsyth St., 30303 404-331-5103 Great Lakes--Chicago, IL Rm. 3714, 230 S. Dearborn St., 60604 312-353-5383 Heartland--Kansas City, MO Rm. 1161, 1500 E. Bannister Rd., 64131 816-926-7203 Southwest--Fort Worth, TX Rm. 1E13A, 819 Taylor St., 76102 817-978-0800 Rocky Mountain--Denver, CO Rm. 210, Denver Federal Ctr., 80225-0006 303-236-7409 Pacific Rim--San Francisco, CA Rm. 5-6535, 450 Golden Gate Ave., 94102 415-522-2705 Satellite office--Los Angeles, CA Rm. 3108, 300 N. Los Angeles St., 90012 213-894-3210 Northwest/Arctic--Auburn, WA 400 15th St. SW., 98001 253-931-7956 ---------------------------------------------------------------------------------------------------------------- Federal Technology Service The Federal Technology Service (FTS)delivers best value and innovative solutions in information technology, network services, and professional services to support Government agency missions worldwide. FTS works with agency customers to understand their mission and requirements and to help them choose, acquire, implement, and manage the funding for the best solutions to meet those needs. FTS works closely with every major Federal Government agency--civilian and military--on a reimbursable fee-for-service basis. Services are available through FTS national programs and FTS organizations located in each of the 11 GSA regional offices. Services are offered in three major business lines. The FTS network services business line uses the Government's buying power to obtain telecommunications products and services including global voice, data, and video services, supporting both local (Regional Services Business Unit) and long-distance users (Long Distance Business Unit). Through its contracts, FTS network services offers comprehensive telecommunications at the lowest price available. Both business units assist customer agencies in defining requirements, identifying solutions, ordering services, and managing services, including billing operations. The FTS IT solutions business line provides acquisition, project management, and financial services to assist Federal agencies in identifying, acquiring, deploying, managing, and using technology solutions. It also provides information security services to help agencies protect their data and related information. FTS Client Support Centers (National and Regional IT Solutions) help client agencies identify and acquire solutions to meet their needs through GSA contracts and other governmentwide sources. The FTS professional services business line provides acquisition, project management, and financial services on a cost reimbursable basis to assist Federal agencies in acquiring a broad range of professional services through three specific GSA Multiple Awards Schedules. The schedules include Management Organization and Business Improvement, Logistics, and Professional Engineering Services. FTS manages and operates several governmentwide programs that provide important services to citizens and to the Government. These programs include the Blue Pages, which provides Government listings in telephone books throughout the country, Federal Relay Servicewhich makes TTY services available to the public to communicate with Government agencies, and e-Authentication, which supports emerging [[Page 437]] e-Government projects throughout Federal agencies. For further information, contact the Federal Technology Service at a nearby GSA Regional Office, or phone 703-306-6000. Federal Supply Service The Federal Supply Servcie (FSS) provides goods and services for the Federal marketplace, providing customers with economical, efficient, and effective service delivery and significant savings in time and administrative costs. By taking advantage of the Government's aggregate buying power, FSS achieves significant savings for both the customer and the taxpayer. The FSS employs world-class business practices and carries out its mission through the following five business lines. The commercial acquisition business line offers Federal agencies millions of commercial products and an extensive range of technology, financial, environmental, management, and administrative services through the Multiple Awards Schedules program and governmentwide acquisition contracts. Agencies make best-value choices among 4 million products and services available from more than 9,000 commercial suppliers under contract to FSS. The supply program provides quick fulfillment of recurring customer needs for basic business and mission supplies by leveraging best practices in supply chain management programs. Fulfillment solutions for supplies include electronic and hard copy catalogs, multiple ordering channels, FSS management of billing and paying transactions, order administration, and customer service support. The supply program is fully complementary to the service and solutions offered through the Commercial Acquisition Multiple Award Schedule program and governmentwide acquisition contracts. The supply distribution system provides critical support to the Government's national defense, disaster relief and other strategic missions stocking emergency readiness items like shovels, batteries, helmets and sandbags. The vehicleacquisition and leasing services business line provides two distinct services. One service, GSA Automotive, manages the acquisition of vehicles for all Federal agencies through consolidated acquisitions and the Multiple Awards Schedules program. The other service is a leasing program, GSA Fleet, which manages a fleet of more than 188,000 vehicles, providing non-tactical vehicles needed by civilian and military customer agencies with a comprehensive leasing program. GSA Fleet handles all aspects of the management of these assets including vehicle acquisition, maintenance and repair, accident management, fuel expenses, resale of used vehicles, and a selection of alternative-fuel vehicles. The travel and transportation business line helps control the Government's direct and administrative costs for travel and transportation services. Travel services include negotiated airline contracts, travel agency, and travel charge card services. Transportation services include the shipment of parcels, freight and household goods. The business line also oversees the use of audit contractors to examine the Government's air passenger, freight and household goods transportation billings to identify and seek recovery of incorrect billings and overpayments for the Federal Government. And the personalproperty program provides for property sales through comprehensive cost-effective solutions. Property no longer needed by one Federal agency is entered into an electronic system for screening and use by other Federal agencies, thereby avoiding new procurements. Property with no further Federal use can be screened electronically and is offered at no cost to State and local governments and eligible nonprofit groups. Property whose value cannot be extended by reuse or donation is sold to the public, primarily through online auctions. For more information, contact the Federal Supply Service, Washington, DC 20406. Phone, 703-305-5600. Internet, www.fss.gsa.gov. [[Page 438]] Public BuildingsService The Public Buildings Service (PBS) is the landlord for the civilian Federal Government. PBS provides a superior workplace for the Federal worker and superior value to the American taxpayer. PBS designs, builds, leases, manages, and maintains space in office buildings, courthouses, laboratories, border stations, data processing centers, warehouses, and child care centers. It also repairs, alters, and renovates existing facilities and disposes of surplus Government properties. PBS is a leader in energy conservation, build green, and recycling. It preserves and maintains more than 400 historic properties in the Federal Government's inventory. PBS also commissions our country's most talented artists to create artwork for new Federal buildings and conserves a substantial inventory of artwork from the past. PBS collects rent from Federal tenants, which is deposited into the Federal Buildings Fund, the principal funding mechanism for PBS. For further information, contact the Office of the Commissioner, Public Buildings Service. Phone, 202-501-1100. Internet, www.gsa.gov/pbs. Regional Offices--General Services Administration ------------------------------------------------------------------------ Region Address Administrator ------------------------------------------------------------------------ New England............. Boston, MA (10 Dennis Smith Causeway St., 02222). Northeast and Caribbean. New York, NY (26 Karl H. Reichelt Federal Plz., 10278). Mid-Atlantic............ Philadelphia, PA Barbara L. Shelton (20 N. Eighth St., 19107-3191). Southeast Sunbelt....... Atlanta, GA Edwin E. Fielder, Jr. (Suite 600, 77 Forsyth St., 30303). Great Lakes............. Chicago, IL (230 James C. Handley S. Dearborn St., 60604). The Heartland........... Kansas City, MO Bradley Scott (1500 E. Bannister Rd., 64131). Greater Southwest....... Fort Worth, TX Scott Armey (819 Taylor St., 76102). Rocky Mountain.......... Denver, CO (Bldg. Larry Trujillo, Sr. 41, Denver Federal Ctr., 80225-0006). Pacific Rim............. San Francisco, CA Peter G. Stamison (5th Fl., 450 Golden Gate Ave., 94102). Northwest/Arctic........ Auburn, WA (GSA John R. Kvistad Ctr., 400 15th St. SW., 98002). National Capital........ Washington, DC Donald C. Williams (7th & D Sts. SW., 20407). ------------------------------------------------------------------------ Sources of Information Contracts Individuals seeking to do business with the General Services Administration may obtain detailed information from the Small Business Centers listed in the preceding text. Electronic Access Information about GSA is available electronically through the Internet, at www.gsa.gov. Employment Inquiries and applications should be directed to the Central Office Human Resources Division (CPS), Office of Human Resources Services, General Services Administration, Washington, DC 20405. Phone, 202-501-0370. Fraud and Waste Contact the Inspector General's Office. Phone, 202-501- 1780, or 800-424-5210 (toll free). Freedom of Information and Privacy Act Requests Inquiries concerning policies pertaining to Freedom of Information Act and Privacy Act matters should be addressed to the GSA FOIA or Privacy Act Officer, General Services Administration, Room 7136, Washington, DC 20405. Phone, 202-501-2262 or 202-501-3415. Fax, 202-501-2727. Property Disposal Inquiries about the redistribution or competitive sale of surplus real property should be directed to the Office of Property Disposal, Public Buildings Service, 1800 F Street NW., Washington, DC 20405. Phone, 202-501-0084. Public and News Media Inquiries Inquiries from both the general public and news media should be directed to the Office of Communications, General Services Administration, 1800 F Street NW., Washington, DC 20405. Phone, 202-501-1231. Publications Many GSA publications are available at moderate prices through the bookstores of the Government Printing Office (http:// bookstore.gpo.gov). Orders and inquiries concerning publications and subscriptions for sale by the Government Printing Office should be directed to the Superintendent of Documents, Government Printing Office, Washington, DC 20401. Others may be obtained free or at cost from a [[Page 439]] Small Business Center. If a publication is not distributed by any of the stores, inquiries should be directed to the originating agency's service or office. The addresses for GSA inquiries are: Public Buildings Service (P), General Services Administration, Washington, DC 20405 Federal Supply Service (F), General Services Administration, Washington, DC 20406 Office of Finance (BC), General Services Administration, Washington, DC 20405 Federal Technology Service (T), General Services Administration, 10304 Eaton Place, Fairfax, VA 22030 For a free copy of the U.S. Government TTY Directory, contact the Federal Citizen Information Center, Department TTY, Pueblo, CO 81009. Phone, 888-878-3256. Internet, www.gsa.gov/frs. For a free copy of the quarterly Consumer Information Catalog, including information on food, nutrition, employment, Federal benefits, the environment, fraud, privacy and Internet issues, investing and credit, and education, write to the Federal Citizen Information Center, Pueblo, CO 81009. Phone, 888-878- 3256. Internet, www.pueblo.gsa.gov. For information about Federal programs and services, call the Federal Citizen Information Center's National Contact Centers at 800- 333-4636, Monday through Friday from 8 a.m. to 8 p.m. eastern time. For a free copy of the Federal Relay Service Brochure, contact the GSA Federal Technology Service. Phone, 877-387-2001. TTY, 202-585-1840. Small Business Activities Inquiries concerning programs to assist small businesses should be directed to one of the Small Business Centers listed in the preceding text. Speakers Inquiries and requests for speakers should be directed to the Office of Citizen Services and Communications (X), General Services Administration, Washington, DC 20405 (phone, 202-501-0705); or contact the nearest regional office. For further information concerning the General Services Administration, contact the Office of Citizen Services and Communications (X), General Services Administration, Washington, DC 20405. Phone, 202-501-0705. Internet, www.gsa.gov. ------------------------------------------------------------------------