[United States Government Manual]
[June 15, 2003]
[Pages 427-436]
[From the U.S. Government Publishing Office, www.gpo.gov]



GENERAL SERVICES ADMINISTRATION

1800 F Street NW., Washington, DC 20405

Phone, 202-708-5082. Internet, www.gsa.gov.
Administrator of General Services                 Stephen A. Perry

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    Deputy Administrator                          Thurman M. Davis, Sr.
    Chief of Staff                                David H. Safavian
    Chairman, GSA Board of Contract               Stephen M. Daniels
            Appeals
    Inspector General                             Daniel R. Levinson
    General Counsel                               Raymond J. McKenna
    Associate Administrator for Civil             Madeline Caliendo
            Rights
    Associate Administrator for Citizen           M.J. Jameson
            Services and Communications
    Associate Administrator for                   Shawn McBurney
            Congressional and 
            Intergovernmental Affairs
    Associate Administrator for Small             Felipe Mendoza
            Business Utilization
    Associate Administrator for                   (vacancy)
            Performance Improvement
    Chief Financial Officer                       Kathleen M. Turco
    Chief Information Officer                     Michael W. Carleton
    Chief People Officer                          Gail T. Lovelace

FEDERAL SUPPLY SERVICE

Washington, DC 20406

Phone, 703-605-5400. Fax, 703-305-5500.
Commissioner                                      Donna D. Bennett
    Deputy Commissioner                           Lester D. Gray, Jr.
    Chief of Staff                                Amanda G. Fredriksen
    Assistant Commissioner for                    Neal Fox
            Acquisition
    Assistant Commissioner for Marketing          Gary Feit
    Assistant Commissioner for Contract           Jeffrey A. Koses
            Management
    Assistant Commissioner for                    Joseph H. Jeu
            Transportation and Property 
            Management
    Assistant Commissioner for Vehicle            Barnaby L. Brasseux
            Acquisition and Leasing 
            Services
    Assistant Commissioner for                    John R. Roehmer
            Enterprise Planning
    Assistant Commissioner for Supply             Edward O'Hare
    Chief Information Officer                     Donald P. Heffernan
    Controller                                    Jon A. Jordan

FEDERAL TECHNOLOGY SERVICE

10304 Eaton Place, Fairfax, VA 22030

Phone, 703-306-6020
Commissioner                                      Sandra N. Bates
    Deputy Commissioner                           Charles A. Self
    Chief of Staff                                Cheryl Ward
    Assistant Commissioner for                    T. Keith Sandridge, 
            Acquisition                                   Acting
    Assistant Commissioner for                    Robert E. Suda
            Information Technology 
            Integration
    Assistant Commissioner for Regional           Margaret Binns
            Services
    Assistant Commissioner for Sales              Mary G. R. Whitley
    Assistant Commissioner for Service            John C. Johnson, 
            Delivery                                      Acting
    Assistant Commissioner for                    Thomas V. Brady, 
            Professional Services                         Acting

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    Assistant Commissioner for Service            John C. Johnson
            Development
    Chief Financial Officer                       A. Anthony Tisone
    Chief Information Officer                     Jimmy S. Parker
    Project Executive for E-                      Stephen A. Timchak
            Authentication

PUBLIC BUILDINGS SERVICE

1800 F Street NW., Washington, DC 20405

Phone, 202-501-1100
Commissioner                                      F. Joseph Moravec
    Chief of Staff                                Lea Uhre
    Deputy Commissioner                           Paul Chistolini
    Assistant Commissioner for Business           Paul Lynch
            Performance
    Assistant Commissioner for Portfolio          William H. Mathews
            Management
    Assistant Commissioner for Property           Brian K. Polly
            Disposal
    Chief Architect                               Edward Feiner
    Chief Financial Officer                       William M. Brady
    Chief Information Officer                     Kay McNew

OFFICE OF GOVERNMENTWIDE POLICY

1800 F Street NW., Washington, DC 20405

Phone, 202-501-8880
Associate Administrator for Governmentwide        G. Martin Wagner
        Policy
    Deputy Associate Administrator                John G. Sindelar
        Director, Committee Management            James L. Dean
                Secretariat
        Deputy Associate Administrator            Mary J. Mitchell
                for Electronic 
                Government and 
                Technology
        Director, Regulatory Information          Ronald C. Kelly
                Service Center
        Chief Information Officer for             Jack L. Finley
                Governmentwide Policy
        Deputy Associate Administrator            David L. Bibb
                for Real Property
        Deputy Associate Administrator            Rebecca R. Rhodes
                for Transportation and 
                Personal Property
        Deputy Associate Administrator            David A. Drabkin
                for Acquisition Policy

[For the General Services Administration statement of organization, see 
        the Code of Federal Regulations, Title 41, Part 105-53]

------------------------------------------------------------------------

The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, traffic, and

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communications management; and management of the governmentwide 
automatic data processing resources program.
  
  
  
  
  
  
  
  
The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration and other Government agencies. 
The Board is also empowered to hear and decide requests for review of 
transportation audit rate determinations; claims by Federal civilian 
employees regarding travel and relocation expenses; and claims for the 
proceeds of the sale of property of certain Federal civilian employees. 
In addition, the Board provides alternative dispute resolution services 
to executive agencies in both contract disputes which are the subject of 
a contracting officer's decision and other contract-related disputes. 
Although the Board is located within the agency, it functions as an 
independent tribunal.

For further information, contact the Board of Contract Appeals, General 
Services Administration, Washington, DC 20405. Phone, 202-501-0585.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants,loans,and insurance.This 
information is published annually in the Catalog of Federal Domestic 
Assistance.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Governmentwide Policy  The Office of Governmentwide Policy (OGP) 
collaborates with the Federal community to develop policies and 
guidelines for the management of Government property, technology, and 
administrative services. OGP's policymaking authority and policy support 
activities encompass the areas covering acquisition and contracting, 
electronic government and information technology, real property and the 
workplace, travel, transportation, personal property, aircraft, Federal 
motor vehicle fleet, mail, regulatory information and use of Federal 
advisory committees. OGP also provides leadership to interagency groups 
and facilities governmentwide management reform through the effective 
use of performance measures, regulations, and best practices.
    The Office of Acquisition Policy provides resources to support the 
Federal acquisition system. The Office researches, develops, and 
publishes policy guidance, provides career development services for the 
Federal acquisition work force, and reports on more than 20 million 
contract actions annually. For further information, call 202-501-1043.
    The Office of Electronic Government and Technology provides guidance 
and suppot in using Internet-based and related information technology 
(IT) services and delivering information to citizens, business partners, 
associates, agencies, and governments. The Office promotes citizen-
centered services and the assessment of emerging technologies, such as 
security, electronic signatures, and smart cards, to improve the 
efficiency and effectiveness of government. The Office fosters 
interagency collaboration on IT management policies and assists agencies 
on IT policy matters such as IT accommodation and the development of 
professionals managing or acquiring IT. For further information, call 
202-501-0202.
    The Office of Real Property provides leadership in the responsible 
management of the Federal Government's real property assets and 
protecting the public's interest, and in the development of quality 
workplaces. It is responsible for the development, administration, and 
issuance of governmentwide management principles, guidelines, 
regulations, and standards that relate to real property and asset 
management and workplace

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T193760.043


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development. Real property programs include real estate management, 
acquisition, disposal, design, construction, performance standards, 
delegations, safety and environmental issues, and sustainable design and 
electronic/Internet data tools. Workplace initiatives include integrated 
workplace design, telework and cooperative administrative support units, 
whereby agencies share in the cost and use of common administrative 
services. For further information, call 202-501-0856.
    The Office of Transportation and Personal Property develops 
governmentwide policies for six areas: personal property, official 
travel, transportation, mail, aircraft, and motor vehicles. These 
programs develop regulations, collect and analyze data, manage 
interagency policy committees, and identify and promote best practices. 
These programs include the Computers for Learning Web site, Federal 
Premier Lodging Program, alternative fuel vehicles, and security for 
Federal mail centers. For further information, call 202-501-1777.
    The Regulatory Information Service Center compiles and disseminates 
information about Federal regulatory activity. The principal publication 
of the Center is the Unified Agenda of Federal Regulatory and 
Deregulatory Actions, which is published in the Federal Register every 
spring and fall and is available online at reginfo.gov. The Center also 
provides access to Federal agency forms used by the public at 
FedForms.gov. For further information, call 202-482-7345.
    The Committee Management Secretariat plans, develops, evaluates, and 
directs a Governmentwide program to maximize public participation in 
Federal decisionmaking through Federal Advisory Committees. For further 
information, call 202-273-3556.

For further information, contact the Office of Governmentwide Policy. 
Phone, 202-501-8880. Internet, www.gsa.gov/policy.

Citizen Services and Communications  The Office of Citizen Services and 
Communications (OCSC) serves as a central Federal gateway for citizens, 
businesses, other governments, and the media to easily obtain 
information and services from the Government on the Web, in print, over 
the telephone, or by E-mail. OCSC is organized into two components--
citizen services and communications.
    Citizen services comprises the Federal Citizen Information Center 
which serves citizens, businesses and other Government agencies by 
providing information and services via Firstgov.gov, 1-800-FED-INFO, and 
print publications through Pueblo, Colorado. It also develops and 
implements innovative technologies that improve the delivery of 
government information and services to citizens through the Office of E-
Gov Support. OSCS also collaborates with Federal, State, local and 
foreign governments and intergovernmental organizations to promote more 
effective use of information technology and E-Gov solutions through the 
Office of Intergovernmental Solutions.
    Communications, the other component of OCSC, plans, administers and 
coordinates GSA media relations, and internal and external 
communications. It also coordinates GSA-wide strategic marketing 
activities, events planning, graphics and audiovisual production, and 
writing and editing support services for the entire agency.

For further information, contact the Office of Citizen Services and 
Communications. Phone, 202-501-0705. Internet, www.gsa.gov.

Enterprise Development  The Office of Enterprise Developmentfocuses on 
programs, policy, and outreach to assist the small business community 
nationwide in doing business with GSA.

For further information, call 202-501-1021. Internet, www.gsa.gov/oed.

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                             Small Business Centers--General Services Administration
----------------------------------------------------------------------------------------------------------------
                   Region                                           Address                          Telephone
----------------------------------------------------------------------------------------------------------------
National Capital--Washington, DC              Rm. 1050, 7th & D Sts. SW., 20407                     202-708-5804
New England--Boston, MA                       Rm. 901, 10 Causeway St., 02222                       617-565-8100
Northeast and Caribbean--New York, NY         Rm. 18-130, 26 Federal Plz., 10278                    212-264-1234
Mid-Atlantic--Philadelphia, PA                9th Fl., 20 N. Eighth Street, 19107                   215-466-4918
Southeast Sunbelt--Atlanta, GA                Suite 650, 77 Forsyth St., 30303                      404-331-5103
Great Lakes--Chicago, IL                      Rm. 3714, 230 S. Dearborn St., 60604                  312-353-5383
Heartland--Kansas City, MO                    Rm. 1160, 1500 E. Bannister Rd., 64131                816-926-7203
Southwest--Fort Worth, TX                     Rm. 1E13A, 819 Taylor St., 76102                      817-978-0800
Rocky Mountain--Denver, CO                    Rm. 210, Denver Federal Ctr., 80225-0006              303-236-7409
Pacific Rim--San Francisco, CA                Rm. 5-6535, 450 Golden Gate Ave., 94102               415-522-2700
  Satellite office--Los Angeles, CA           Rm. 3259, 300 N. Los Angeles St., 90012               213-894-3210
Northwest/Arctic--Auburn, WA                  400 15th St. SW., 98001                               253-931-7956
----------------------------------------------------------------------------------------------------------------


Federal Technology Service

The Federal Technology Service (FTS)deliverstelecommunications, 
information technology (IT), and information security services to 
Federal agencies. Its mission is to provide IT solutions and network 
services to support its customers' missions worldwide through its 
business lines.
    The network services business line enables FTS to provide its 
customers end-to-end telecommunications services. Included in this 
business line are world-class, worldwide long-distance and local 
telecommunications services including low-cost, state-of-the-art voice, 
data, and video telecommunications.
    The IT solutions business line helps agencies acquire, manage, 
integrate, and use IT resources and protect the security of Federal 
information.
    The Federal Relay Service(TTY, 800-877-8339) ensures that all 
citizens--hearing individualsand individuals who are deaf, hard of 
hearing, or speech-disabled--have equal access to the Federal 
telecommunications system and enables Federal employees to conduct 
official duties and the general public to conduct business with the 
Federal Government and its agencies.
    FTS serves a Governmentwide leadership role in infrastructure 
assurance and critical infrastructure protection through management and 
coordination of the Federal Computer Incident Response Capability 
(FedCIRC) and the Federal PKI Bridge Certificate Authority.
    FTS also provides the award-winning Blue Pages Project, which 
compiles standardized and improved Government listings in phone 
directories across the country, reaching an estimated 55 million rural 
and urban households.

For further information, contact the Federal Technology Service. Phone, 
888-FTS-6397 (toll free).

Federal Supply Service

The Federal Supply Servcie (FSS) provides goods and services for the 
Federal marketplace, providing customers with economical, efficient, and 
effective service delivery and significant savings in time and 
administrative costs. By taking advantage of the Government's aggregate 
buying power, FSS achieves significant savings for both the customer and 
the taxpayer. The FSS employs world-class business practices and carries 
out its mission through the following five business lines:
    --the commercial acquisition business line offers Federal agencies 
millions of commercial products and an extensive range of technology, 
financial, environmental, management, and administrative services 
through the Multiple Awards Schedules program. Agencies make best-value 
choices among 4 million products and services available from more than 
8,000 commercial suppliers under contract to FSS.
    --the supply program provides quick fulfillment of recurring 
customer needs for basic business and mission supplies by leveraging 
best practices in supply chain management programs. Fulfillment 
solutions for supplies include electronic and hard copy catalogs, 
multiple ordering channels, FSS management of billing and paying 
transactions, order

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administration, and customer service support. The supply program is 
fully complementary to the service and solutions offered through the 
Commercial Acquisition Multiple Award Schedule program. The supply 
distribution system provides critical support to the Government's 
national defense, disaster relief and other strategic missions stocking 
emergency readiness items like shovels, batteries, helmets and sandbags.
    --the vehicleacquisition and leasing services business line provides 
two distinct services. One service, GSA Automotive, manages the 
acquisition of vehicles for all Federal agencies through consolidated 
acquisitions and the Multiple Awards Schedules program. The other 
service is a leasing program, GSA Fleet, which manages a fleet of more 
than 188,000 vehicles, providing non-tactical vehicles needed by 
civilian and military customer agencies with a comprehensive leasing 
program. GSA Fleet handles all aspects of the management of these 
assests including vehicle acquisition, maintenance and repair, accident 
management, fuel expenses, resale of used vehicles, and a selection of 
alternative-fuel vehicles.
    --the travel and transportation business line helps control the 
Government's direct and administrative costs for travel and 
transportation services. Travel services include negotiated airline 
contracts, travel agency, and travel charge card services. 
Transportation services include the shipment of parcels, freight and 
household goods. The business line also oversees the use of audit 
contractors to examine the Government's air passenger, freight and 
household goods transportation billings to identify and seek recovery of 
incorrect billings and overpayments for the Federal Government.
    --the personalproperty program provides for property sales through 
comprehensive cost-effective solutions. Property no longer needed by one 
Federal agency is entered into an electronic system for screening and 
use by other Federal agencies, thereby avoiding new procurements. 
Property with no further Federal use can be screened electronically and 
is offered at no cost to State and local governments and eligible 
nonprofit groups. Property whose value cannot be extended by reuse or 
donation is sold to the public, primarily through online auctions.

For more information, contact the Federal Supply Service, Washington, DC 
20406. Phone, 703-305-5600. Internet, www.fss.gsa.gov.

Public BuildingsService

The Public Buildings Service (PBS) provides work environments for over a 
million Federal employees nationwide. Since 1949, PBS has served as a 
builder, developer, lessor, and manager of federally owned and leased 
properties. It provides a full range of real estate services, property 
management, construction and repairs, security services, property 
disposal,and overall portfolio management. Eleven regional GSA offices, 
located in major metropolitan centers across the country, deliver 
comprehensive real estate services. PBS also manages over 100 child care 
centers, preserves and maintains more than 400 historic properties, and 
conserves a substantial inventory of artwork from the past.

For further information, contact the Office of the Commissioner, Public 
Buildings Service. Phone, 202-501-1100. Internet, www.pbs.gov/pbs.

            Regional Offices--General Services Administration
------------------------------------------------------------------------
         Region                Address              Administrator
------------------------------------------------------------------------
New England.............  Boston, MA (10     Dennis Smith
                           Causeway St.,
                           02222).
Northeast and Caribbean.  New York, NY (26   Karl H. Reichelt
                           Federal Plz.,
                           10278).
Mid-Atlantic............  Philadelphia, PA   Barbara L. Shelton
                           (20 N. Eighth
                           St., 19107-3191).
Southeast Sunbelt.......  Atlanta, GA        Edwin E. Fielder, Jr.
                           (Suite 600, 77
                           Forsyth St.,
                           30303).
Great Lakes.............  Chicago, IL (230   James C. Handley
                           S. Dearborn St.,
                           60604).
The Heartland...........  Kansas City, MO    Bradley Scott
                           (1500 E.
                           Bannister Rd.,
                           64131).
Greater Southwest.......  Fort Worth, TX     Scott Armey
                           (819 Taylor St.,
                           76102).
Rocky Mountain..........  Denver, CO (Bldg.  Larry Trujillo, Sr.
                           41, Denver
                           Federal Ctr.,
                           80225-0006).
Pacific Rim.............  San Francisco, CA  Peter G. Stamison
                           (5th Fl., 450
                           Golden Gate
                           Ave., 94102).

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Northwest/Arctic........  Auburn, WA (GSA    John R. Kvistad
                           Ctr., 400 15th
                           St. SW., 98002).
National Capital........  Washington, DC     Donald C. Williams
                           (7th & D Sts.
                           SW., 20407).
------------------------------------------------------------------------

Sources of Information

Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Small Business 
Centers listed in the preceeding text.
Electronic Access  Information about GSA is available electronically 
through the Internet, at www.gsa.gov.
Employment  Inquiries and applications should be directed to the Human 
Resources Division (CPS), Office of Human Resources Policy and 
Operations, General Services Administration, Washington, DC 20405. 
Phone, 202-501-0370.
Fraud and Waste  Contact the Inspector General's Office. Phone, 202-501-
1780, or 800-424-5210 (toll free).
Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the GSA FOIA or Privacy Act Officer, 
General Services Administration, Room 7136, Washington, DC 20405. Phone, 
202-501-2262 or 202-501-3415. Fax, 202-501-2727.
Property Disposal  Inquiries about the redistribution or competitive 
sale of surplus real property should be directed to the Office of 
Property Disposal, Public Buildings Service, 1800 F Street NW., 
Washington, DC 20405. Phone, 202-501-0084.
Public and News Media Inquiries  Inquiries from both the general public 
and news media should be directed to the Office of Communications, 
General Services Administration, 1800 F Street NW., Washington, DC 
20405. Phone, 202-501-1231.
Publications  Many GSA publications are available at moderate prices 
through the bookstores of the Government Printing Office (http://
bookstore.gpo.gov). Orders and inquiries concerning publications and 
subscriptions for sale by the Government Printing Office should be 
directed to the Superintendent of Documents, Government Printing Office, 
Washington, DC 20401. Others may be obtained free or at cost from a 
Small Business Center. If a publication is not distributed by any of the 
stores, inquiries should be directed to the originating agency's service 
or office. The addresses for GSA inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Federal Technology Service (T), General Services Administration, 10304 
    Eaton Place, Fairfax, VA 22030

    For a free copy of the U.S. Government TTY Directory, contact the 
Federal Citizen Information Center, Department TTY, Pueblo, CO 81009. 
Phone, 888-878-3256. Internet, www.gsa.gov/frs. For a free copy of the 
quarterly Consumer Information Catalog, including information on food, 
nutrition, employment, Federal benefits, the environment, fraud, privacy 
and Internet issues, investing and credit, and education, write to the 
Federal Citizen Information Center, Pueblo, CO 81009. Phone, 888-878-
3256. Internet, www.pueblo.gsa.gov.
    For information about Federal programs and services, call the 
Federal Citizen Information Center's National Contact Centers at 800-
333-4636, Monday through Friday from 8 a.m. to 8 p.m. eastern time.
    For a free copy of the Federal Relay Service Brochure, contact the 
GSA Federal Technology Service. Phone, 877-387-2001. TTY, 202-585-1840.
Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Small Business Centers 
listed in the preceding text.

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Speakers  Inquiries and requests for speakers should be directed to the 
Office of Citizen Services and Communications (X), General Services 
Administration, Washington, DC 20405 (phone, 202-501-0705); or contact 
the nearest regional office.

For further information concerning the General Services Administration, 
contact the Office of Citizen Services and Communications (X), General 
Services Administration, Washington, DC 20405. Phone, 202-501-0705. 
Internet, www.gsa.gov.

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