    [United States Government Manual]
    [June 15, 2003]
    [Pages 427-436]
    [From the U.S. Government Publishing Office, www.gpo.gov]

    GENERAL SERVICES ADMINISTRATION

    1800 F Street NW., Washington, DC 20405

    Phone, 202-708-5082. Internet, www.gsa.gov.
    Administrator of General Services                 Stephen A. Perry

    [[Page 428]]

        Deputy Administrator                          Thurman M. Davis, Sr.
        Chief of Staff                                David H. Safavian
        Chairman, GSA Board of Contract               Stephen M. Daniels
                Appeals
        Inspector General                             Daniel R. Levinson
        General Counsel                               Raymond J. McKenna
        Associate Administrator for Civil             Madeline Caliendo
                Rights
        Associate Administrator for Citizen           M.J. Jameson
                Services and Communications
        Associate Administrator for                   Shawn McBurney
                Congressional and
                Intergovernmental Affairs
        Associate Administrator for Small             Felipe Mendoza
                Business Utilization
        Associate Administrator for                   (vacancy)
                Performance Improvement
        Chief Financial Officer                       Kathleen M. Turco
        Chief Information Officer                     Michael W. Carleton
        Chief People Officer                          Gail T. Lovelace

    FEDERAL SUPPLY SERVICE

    Washington, DC 20406

    Phone, 703-605-5400. Fax, 703-305-5500.
    Commissioner                                      Donna D. Bennett
        Deputy Commissioner                           Lester D. Gray, Jr.
        Chief of Staff                                Amanda G. Fredriksen
        Assistant Commissioner for                    Neal Fox
                Acquisition
        Assistant Commissioner for Marketing          Gary Feit
        Assistant Commissioner for Contract           Jeffrey A. Koses
                Management
        Assistant Commissioner for                    Joseph H. Jeu
                Transportation and Property
                Management
        Assistant Commissioner for Vehicle            Barnaby L. Brasseux
                Acquisition and Leasing
                Services
        Assistant Commissioner for                    John R. Roehmer
                Enterprise Planning
        Assistant Commissioner for Supply             Edward O'Hare
        Chief Information Officer                     Donald P. Heffernan
        Controller                                    Jon A. Jordan

    FEDERAL TECHNOLOGY SERVICE

    10304 Eaton Place, Fairfax, VA 22030

    Phone, 703-306-6020
    Commissioner                                      Sandra N. Bates
        Deputy Commissioner                           Charles A. Self
        Chief of Staff                                Cheryl Ward
        Assistant Commissioner for                    T. Keith Sandridge,
                Acquisition                                   Acting
        Assistant Commissioner for                    Robert E. Suda
                Information Technology
                Integration
        Assistant Commissioner for Regional           Margaret Binns
                Services
        Assistant Commissioner for Sales              Mary G. R. Whitley
        Assistant Commissioner for Service            John C. Johnson,
                Delivery                                      Acting
        Assistant Commissioner for                    Thomas V. Brady,
                Professional Services                         Acting

    [[Page 429]]

        Assistant Commissioner for Service            John C. Johnson
                Development
        Chief Financial Officer                       A. Anthony Tisone
        Chief Information Officer                     Jimmy S. Parker
        Project Executive for E-                      Stephen A. Timchak
                Authentication

    PUBLIC BUILDINGS SERVICE

    1800 F Street NW., Washington, DC 20405

    Phone, 202-501-1100
    Commissioner                                      F. Joseph Moravec
        Chief of Staff                                Lea Uhre
        Deputy Commissioner                           Paul Chistolini
        Assistant Commissioner for Business           Paul Lynch
                Performance
        Assistant Commissioner for Portfolio          William H. Mathews
                Management
        Assistant Commissioner for Property           Brian K. Polly
                Disposal
        Chief Architect                               Edward Feiner
        Chief Financial Officer                       William M. Brady
        Chief Information Officer                     Kay McNew

    OFFICE OF GOVERNMENTWIDE POLICY

    1800 F Street NW., Washington, DC 20405

    Phone, 202-501-8880
    Associate Administrator for Governmentwide        G. Martin Wagner
            Policy
        Deputy Associate Administrator                John G. Sindelar
            Director, Committee Management            James L. Dean
                    Secretariat
            Deputy Associate Administrator            Mary J. Mitchell
                    for Electronic
                    Government and
                    Technology
            Director, Regulatory Information          Ronald C. Kelly
                    Service Center
            Chief Information Officer for             Jack L. Finley
                    Governmentwide Policy
            Deputy Associate Administrator            David L. Bibb
                    for Real Property
            Deputy Associate Administrator            Rebecca R. Rhodes
                    for Transportation and
                    Personal Property
            Deputy Associate Administrator            David A. Drabkin
                    for Acquisition Policy

    [For the General Services Administration statement of organization, see
            the Code of Federal Regulations, Title 41, Part 105-53]

    ------------------------------------------------------------------------

    The General Services Administration establishes policy for and provides
    economical and efficient management of Government property and records,
    including construction and operation of buildings; procurement and
    distribution of supplies; utilization and disposal of real and personal
    property; transportation, traffic, and

    [[Page 430]]

    communications management; and management of the governmentwide
    automatic data processing resources program.

    The General Services Administration (GSA) was established by section 101
    of the Federal Property and Administrative Services Act of 1949 (40
    U.S.C. 751).

    Contract Appeals  The General Services Administration Board of Contract
    Appeals is responsible for resolving disputes arising out of contracts
    with the General Services Administration and other Government agencies.
    The Board is also empowered to hear and decide requests for review of
    transportation audit rate determinations; claims by Federal civilian
    employees regarding travel and relocation expenses; and claims for the
    proceeds of the sale of property of certain Federal civilian employees.
    In addition, the Board provides alternative dispute resolution services
    to executive agencies in both contract disputes which are the subject of
    a contracting officer's decision and other contract-related disputes.
    Although the Board is located within the agency, it functions as an
    independent tribunal.

    For further information, contact the Board of Contract Appeals, General
    Services Administration, Washington, DC 20405. Phone, 202-501-0585.

    Domestic Assistance Catalog  The Federal Domestic Assistance Catalog
    Program collects and disseminates information on all federally operated
    domestic assistance programs such as grants,loans,and insurance.This
    information is published annually in the Catalog of Federal Domestic
    Assistance.

    For further information, contact the Federal Domestic Assistance Catalog
    staff. Phone, 202-708-5126.

    Governmentwide Policy  The Office of Governmentwide Policy (OGP)
    collaborates with the Federal community to develop policies and
    guidelines for the management of Government property, technology, and
    administrative services. OGP's policymaking authority and policy support
    activities encompass the areas covering acquisition and contracting,
    electronic government and information technology, real property and the
    workplace, travel, transportation, personal property, aircraft, Federal
    motor vehicle fleet, mail, regulatory information and use of Federal
    advisory committees. OGP also provides leadership to interagency groups
    and facilities governmentwide management reform through the effective
    use of performance measures, regulations, and best practices.
        The Office of Acquisition Policy provides resources to support the
    Federal acquisition system. The Office researches, develops, and
    publishes policy guidance, provides career development services for the
    Federal acquisition work force, and reports on more than 20 million
    contract actions annually. For further information, call 202-501-1043.
        The Office of Electronic Government and Technology provides guidance
    and suppot in using Internet-based and related information technology
    (IT) services and delivering information to citizens, business partners,
    associates, agencies, and governments. The Office promotes citizen-
    centered services and the assessment of emerging technologies, such as
    security, electronic signatures, and smart cards, to improve the
    efficiency and effectiveness of government. The Office fosters
    interagency collaboration on IT management policies and assists agencies
    on IT policy matters such as IT accommodation and the development of
    professionals managing or acquiring IT. For further information, call
    202-501-0202.
        The Office of Real Property provides leadership in the responsible
    management of the Federal Government's real property assets and
    protecting the public's interest, and in the development of quality
    workplaces. It is responsible for the development, administration, and
    issuance of governmentwide management principles, guidelines,
    regulations, and standards that relate to real property and asset
    management and workplace

    [[Page 431]]

    T193760.043

    [[Page 432]]

    development. Real property programs include real estate management,
    acquisition, disposal, design, construction, performance standards,
    delegations, safety and environmental issues, and sustainable design and
    electronic/Internet data tools. Workplace initiatives include integrated
    workplace design, telework and cooperative administrative support units,
    whereby agencies share in the cost and use of common administrative
    services. For further information, call 202-501-0856.
        The Office of Transportation and Personal Property develops
    governmentwide policies for six areas: personal property, official
    travel, transportation, mail, aircraft, and motor vehicles. These
    programs develop regulations, collect and analyze data, manage
    interagency policy committees, and identify and promote best practices.
    These programs include the Computers for Learning Web site, Federal
    Premier Lodging Program, alternative fuel vehicles, and security for
    Federal mail centers. For further information, call 202-501-1777.
        The Regulatory Information Service Center compiles and disseminates
    information about Federal regulatory activity. The principal publication
    of the Center is the Unified Agenda of Federal Regulatory and
    Deregulatory Actions, which is published in the Federal Register every
    spring and fall and is available online at reginfo.gov. The Center also
    provides access to Federal agency forms used by the public at
    FedForms.gov. For further information, call 202-482-7345.
        The Committee Management Secretariat plans, develops, evaluates, and
    directs a Governmentwide program to maximize public participation in
    Federal decisionmaking through Federal Advisory Committees. For further
    information, call 202-273-3556.

    For further information, contact the Office of Governmentwide Policy.
    Phone, 202-501-8880. Internet, www.gsa.gov/policy.

    Citizen Services and Communications  The Office of Citizen Services and
    Communications (OCSC) serves as a central Federal gateway for citizens,
    businesses, other governments, and the media to easily obtain
    information and services from the Government on the Web, in print, over
    the telephone, or by E-mail. OCSC is organized into two components--
    citizen services and communications.
        Citizen services comprises the Federal Citizen Information Center
    which serves citizens, businesses and other Government agencies by
    providing information and services via Firstgov.gov, 1-800-FED-INFO, and
    print publications through Pueblo, Colorado. It also develops and
    implements innovative technologies that improve the delivery of
    government information and services to citizens through the Office of E-
    Gov Support. OSCS also collaborates with Federal, State, local and
    foreign governments and intergovernmental organizations to promote more
    effective use of information technology and E-Gov solutions through the
    Office of Intergovernmental Solutions.
        Communications, the other component of OCSC, plans, administers and
    coordinates GSA media relations, and internal and external
    communications. It also coordinates GSA-wide strategic marketing
    activities, events planning, graphics and audiovisual production, and
    writing and editing support services for the entire agency.

    For further information, contact the Office of Citizen Services and
    Communications. Phone, 202-501-0705. Internet, www.gsa.gov.

    Enterprise Development  The Office of Enterprise Developmentfocuses on
    programs, policy, and outreach to assist the small business community
    nationwide in doing business with GSA.

    For further information, call 202-501-1021. Internet, www.gsa.gov/oed.

    [[Page 433]]

                                 Small Business Centers--General Services Administration
    ----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                          Telephone
    ----------------------------------------------------------------------------------------------------------------
    National Capital--Washington, DC              Rm. 1050, 7th & D Sts. SW., 20407                     202-708-5804
    New England--Boston, MA                       Rm. 901, 10 Causeway St., 02222                       617-565-8100
    Northeast and Caribbean--New York, NY         Rm. 18-130, 26 Federal Plz., 10278                    212-264-1234
    Mid-Atlantic--Philadelphia, PA                9th Fl., 20 N. Eighth Street, 19107                   215-466-4918
    Southeast Sunbelt--Atlanta, GA                Suite 650, 77 Forsyth St., 30303                      404-331-5103
    Great Lakes--Chicago, IL                      Rm. 3714, 230 S. Dearborn St., 60604                  312-353-5383
    Heartland--Kansas City, MO                    Rm. 1160, 1500 E. Bannister Rd., 64131                816-926-7203
    Southwest--Fort Worth, TX                     Rm. 1E13A, 819 Taylor St., 76102                      817-978-0800
    Rocky Mountain--Denver, CO                    Rm. 210, Denver Federal Ctr., 80225-0006              303-236-7409
    Pacific Rim--San Francisco, CA                Rm. 5-6535, 450 Golden Gate Ave., 94102               415-522-2700
      Satellite office--Los Angeles, CA           Rm. 3259, 300 N. Los Angeles St., 90012               213-894-3210
    Northwest/Arctic--Auburn, WA                  400 15th St. SW., 98001                               253-931-7956
    ----------------------------------------------------------------------------------------------------------------

    Federal Technology Service

    The Federal Technology Service (FTS)deliverstelecommunications,
    information technology (IT), and information security services to
    Federal agencies. Its mission is to provide IT solutions and network
    services to support its customers' missions worldwide through its
    business lines.
        The network services business line enables FTS to provide its
    customers end-to-end telecommunications services. Included in this
    business line are world-class, worldwide long-distance and local
    telecommunications services including low-cost, state-of-the-art voice,
    data, and video telecommunications.
        The IT solutions business line helps agencies acquire, manage,
    integrate, and use IT resources and protect the security of Federal
    information.
        The Federal Relay Service(TTY, 800-877-8339) ensures that all
    citizens--hearing individualsand individuals who are deaf, hard of
    hearing, or speech-disabled--have equal access to the Federal
    telecommunications system and enables Federal employees to conduct
    official duties and the general public to conduct business with the
    Federal Government and its agencies.
        FTS serves a Governmentwide leadership role in infrastructure
    assurance and critical infrastructure protection through management and
    coordination of the Federal Computer Incident Response Capability
    (FedCIRC) and the Federal PKI Bridge Certificate Authority.
        FTS also provides the award-winning Blue Pages Project, which
    compiles standardized and improved Government listings in phone
    directories across the country, reaching an estimated 55 million rural
    and urban households.

    For further information, contact the Federal Technology Service. Phone,
    888-FTS-6397 (toll free).

    Federal Supply Service

    The Federal Supply Servcie (FSS) provides goods and services for the
    Federal marketplace, providing customers with economical, efficient, and
    effective service delivery and significant savings in time and
    administrative costs. By taking advantage of the Government's aggregate
    buying power, FSS achieves significant savings for both the customer and
    the taxpayer. The FSS employs world-class business practices and carries
    out its mission through the following five business lines:
        --the commercial acquisition business line offers Federal agencies
    millions of commercial products and an extensive range of technology,
    financial, environmental, management, and administrative services
    through the Multiple Awards Schedules program. Agencies make best-value
    choices among 4 million products and services available from more than
    8,000 commercial suppliers under contract to FSS.
        --the supply program provides quick fulfillment of recurring
    customer needs for basic business and mission supplies by leveraging
    best practices in supply chain management programs. Fulfillment
    solutions for supplies include electronic and hard copy catalogs,
    multiple ordering channels, FSS management of billing and paying
    transactions, order

    [[Page 434]]

    administration, and customer service support. The supply program is
    fully complementary to the service and solutions offered through the
    Commercial Acquisition Multiple Award Schedule program. The supply
    distribution system provides critical support to the Government's
    national defense, disaster relief and other strategic missions stocking
    emergency readiness items like shovels, batteries, helmets and sandbags.
        --the vehicleacquisition and leasing services business line provides
    two distinct services. One service, GSA Automotive, manages the
    acquisition of vehicles for all Federal agencies through consolidated
    acquisitions and the Multiple Awards Schedules program. The other
    service is a leasing program, GSA Fleet, which manages a fleet of more
    than 188,000 vehicles, providing non-tactical vehicles needed by
    civilian and military customer agencies with a comprehensive leasing
    program. GSA Fleet handles all aspects of the management of these
    assests including vehicle acquisition, maintenance and repair, accident
    management, fuel expenses, resale of used vehicles, and a selection of
    alternative-fuel vehicles.
        --the travel and transportation business line helps control the
    Government's direct and administrative costs for travel and
    transportation services. Travel services include negotiated airline
    contracts, travel agency, and travel charge card services.
    Transportation services include the shipment of parcels, freight and
    household goods. The business line also oversees the use of audit
    contractors to examine the Government's air passenger, freight and
    household goods transportation billings to identify and seek recovery of
    incorrect billings and overpayments for the Federal Government.
        --the personalproperty program provides for property sales through
    comprehensive cost-effective solutions. Property no longer needed by one
    Federal agency is entered into an electronic system for screening and
    use by other Federal agencies, thereby avoiding new procurements.
    Property with no further Federal use can be screened electronically and
    is offered at no cost to State and local governments and eligible
    nonprofit groups. Property whose value cannot be extended by reuse or
    donation is sold to the public, primarily through online auctions.

    For more information, contact the Federal Supply Service, Washington, DC
    20406. Phone, 703-305-5600. Internet, www.fss.gsa.gov.

    Public BuildingsService

    The Public Buildings Service (PBS) provides work environments for over a
    million Federal employees nationwide. Since 1949, PBS has served as a
    builder, developer, lessor, and manager of federally owned and leased
    properties. It provides a full range of real estate services, property
    management, construction and repairs, security services, property
    disposal,and overall portfolio management. Eleven regional GSA offices,
    located in major metropolitan centers across the country, deliver
    comprehensive real estate services. PBS also manages over 100 child care
    centers, preserves and maintains more than 400 historic properties, and
    conserves a substantial inventory of artwork from the past.

    For further information, contact the Office of the Commissioner, Public
    Buildings Service. Phone, 202-501-1100. Internet, www.pbs.gov/pbs.

                Regional Offices--General Services Administration
    ------------------------------------------------------------------------
             Region                Address              Administrator
    ------------------------------------------------------------------------
    New England.............  Boston, MA (10     Dennis Smith
                               Causeway St.,
                               02222).
    Northeast and Caribbean.  New York, NY (26   Karl H. Reichelt
                               Federal Plz.,
                               10278).
    Mid-Atlantic............  Philadelphia, PA   Barbara L. Shelton
                               (20 N. Eighth
                               St., 19107-3191).
    Southeast Sunbelt.......  Atlanta, GA        Edwin E. Fielder, Jr.
                               (Suite 600, 77
                               Forsyth St.,
                               30303).
    Great Lakes.............  Chicago, IL (230   James C. Handley
                               S. Dearborn St.,
                               60604).
    The Heartland...........  Kansas City, MO    Bradley Scott
                               (1500 E.
                               Bannister Rd.,
                               64131).
    Greater Southwest.......  Fort Worth, TX     Scott Armey
                               (819 Taylor St.,
                               76102).
    Rocky Mountain..........  Denver, CO (Bldg.  Larry Trujillo, Sr.
                               41, Denver
                               Federal Ctr.,
                               80225-0006).
    Pacific Rim.............  San Francisco, CA  Peter G. Stamison
                               (5th Fl., 450
                               Golden Gate
                               Ave., 94102).

    [[Page 435]]

    Northwest/Arctic........  Auburn, WA (GSA    John R. Kvistad
                               Ctr., 400 15th
                               St. SW., 98002).
    National Capital........  Washington, DC     Donald C. Williams
                               (7th & D Sts.
                               SW., 20407).
    ------------------------------------------------------------------------

    Sources of Information

    Contracts  Individuals seeking to do business with the General Services
    Administration may obtain detailed information from the Small Business
    Centers listed in the preceeding text.
    Electronic Access  Information about GSA is available electronically
    through the Internet, at www.gsa.gov.
    Employment  Inquiries and applications should be directed to the Human
    Resources Division (CPS), Office of Human Resources Policy and
    Operations, General Services Administration, Washington, DC 20405.
    Phone, 202-501-0370.
    Fraud and Waste  Contact the Inspector General's Office. Phone, 202-501-
    1780, or 800-424-5210 (toll free).
    Freedom of Information and Privacy Act Requests  Inquiries concerning
    policies pertaining to Freedom of Information Act and Privacy Act
    matters should be addressed to the GSA FOIA or Privacy Act Officer,
    General Services Administration, Room 7136, Washington, DC 20405. Phone,
    202-501-2262 or 202-501-3415. Fax, 202-501-2727.
    Property Disposal  Inquiries about the redistribution or competitive
    sale of surplus real property should be directed to the Office of
    Property Disposal, Public Buildings Service, 1800 F Street NW.,
    Washington, DC 20405. Phone, 202-501-0084.
    Public and News Media Inquiries  Inquiries from both the general public
    and news media should be directed to the Office of Communications,
    General Services Administration, 1800 F Street NW., Washington, DC
    20405. Phone, 202-501-1231.
    Publications  Many GSA publications are available at moderate prices
    through the bookstores of the Government Printing Office (http://
    bookstore.gpo.gov). Orders and inquiries concerning publications and
    subscriptions for sale by the Government Printing Office should be
    directed to the Superintendent of Documents, Government Printing Office,
    Washington, DC 20401. Others may be obtained free or at cost from a
    Small Business Center. If a publication is not distributed by any of the
    stores, inquiries should be directed to the originating agency's service
    or office. The addresses for GSA inquiries are:

      Public Buildings Service (P), General Services Administration,
        Washington, DC 20405

      Federal Supply Service (F), General Services Administration,
        Washington, DC 20406

      Office of Finance (BC), General Services Administration, Washington,
        DC 20405

      Federal Technology Service (T), General Services Administration, 10304
        Eaton Place, Fairfax, VA 22030

        For a free copy of the U.S. Government TTY Directory, contact the
    Federal Citizen Information Center, Department TTY, Pueblo, CO 81009.
    Phone, 888-878-3256. Internet, www.gsa.gov/frs. For a free copy of the
    quarterly Consumer Information Catalog, including information on food,
    nutrition, employment, Federal benefits, the environment, fraud, privacy
    and Internet issues, investing and credit, and education, write to the
    Federal Citizen Information Center, Pueblo, CO 81009. Phone, 888-878-
    3256. Internet, www.pueblo.gsa.gov.
        For information about Federal programs and services, call the
    Federal Citizen Information Center's National Contact Centers at 800-
    333-4636, Monday through Friday from 8 a.m. to 8 p.m. eastern time.
        For a free copy of the Federal Relay Service Brochure, contact the
    GSA Federal Technology Service. Phone, 877-387-2001. TTY, 202-585-1840.
    Small Business Activities  Inquiries concerning programs to assist small
    businesses should be directed to one of the Small Business Centers
    listed in the preceding text.

    [[Page 436]]

    Speakers  Inquiries and requests for speakers should be directed to the
    Office of Citizen Services and Communications (X), General Services
    Administration, Washington, DC 20405 (phone, 202-501-0705); or contact
    the nearest regional office.

    For further information concerning the General Services Administration,
    contact the Office of Citizen Services and Communications (X), General
    Services Administration, Washington, DC 20405. Phone, 202-501-0705.
    Internet, www.gsa.gov.

    ------------------------------------------------------------------------