[United States Government Manual]
[June 01, 1999]
[Pages 707-711]
[From the U.S. Government Publishing Office, www.gpo.gov]

[[Page 707]]



475 L'Enfant Plaza SW., Washington, DC 20260-0010

Phone, 202-268-2000. Internet, http://www.usps.gov/.
Board of Governors:                                 

Chairman of the Board                             Sam Winters
Vice Chairman of the Board                        Einar V. Dyhrkopp
Secretary of the Board                            Thomas J. Koerber
Inspector General                                 Karla Wolfe Corcoran
Governors                                         Ernesta Ballard, 
                                                          LeGree S. 
                                                          Daniels, Tirso 
                                                          del Junco, S. 
                                                          David Fineman, 
                                                          Bert H. 
                                                          Mackie, Ned R. 
                                                          Robert F. 
Postmaster General and Chief Executive Officer    William J. Henderson
Deputy Postmaster General                         Michael S. Coughlin


Postmaster General and Chief Executive Officer    William J. Henderson
Deputy Postmaster General                         Michael S. Coughlin
Chief Operating Officer and Executive Vice        Clarence E. Lewis, Jr.
Chief Financial Officer and Senior Vice           M. Richard Porras
Chief Marketing Officer and Senior Vice           Allen R. Kane
Chief Technology Officer and Senior Vice          Norman E. Lorentz
Senior Vice President and General Counsel         Mary S. Elcano
Senior Vice President, Government Relations       Deborah K. Willhite
Senior Vice President, Operations                 John E. Potter
Vice President and Consumer Advocate              Francia G. Smith
Vice President, Core Business Marketing           Robert Krause
Vice President, Corporate Relations               Frank P. Brennan, Jr.
Vice President, Customer Relations                John R. Wargo
Vice President, Diversity Development             Suzanne Medvidovich
Vice President, Engineering                       William J. Dowling
Vice President, Expedited/Package Services        John F. Kelly
Vice President, Facilities                        Rudolph K. Umscheid
Vice President, Field Operations Support          John A. Rapp
Vice President, Finance, Controller               John H. Howard
Vice President, Human Resources                   Yvonne D. Maguire
Vice President, Information Systems               Richard D. Weirich
Vice President, International Business            James F. Grubiak
Vice President, Labor Relations                   Anthony Vegliante
Vice President, Marketing Systems                 Anita J. Bizzotto
Vice President, Network Operations Management     Sylvester Black
Vice President, Operations Planning               Nicholas F. Barranca
Vice President, Purchasing and Materials          A. Keith Strange

[[Page 708]]

Vice President, Quality                           Don Peterson
Vice President, Retail                            Patricia M. Gibert
Vice President, Strategic Initiatives             Darrah Porter
Vice President, Strategic Planning                Robert A.F. Reisner
Vice President, Tactical Marketing and Sales      Gail G. Sonnenberg
Judicial Officer                                  James A. Cohen
Chief Postal Inspector                            Kenneth J. Hunter
    Deputy Chief Inspector,                       James K. Belz
    Deputy Chief Inspector, Business              Alan B. Kiel
    Deputy Chief Inspector, Criminal              Michael Boswell
    Deputy Chief Inspector, Field                 Lamar Crawford
            Operations East
    Deputy Chief Inspector, Field                 Jeffrey DuPilka
            Operations West
    Deputy Chief Inspector, Professional          Delmar Wright
            Standards and Resource 

Area Operations:                                    

Vice President, Allegheny Area                    Patrick R. Donahoe
Vice President, Great Lakes Area                  J.T. Weeker
Vice President, Mid-Atlantic Area                 Henry A. Pankey
Vice President, Midwest Area                      William H. McComb
Vice President, New York Metro Area               David Solomon
Vice President, Northeast Area                    Jon Steele
Vice President, Pacific Area                      Jesse Durazo
Vice President, Southeast Area                    Robert T. Davis
Vice President, Southwest Area                    Charles K. Kernan
Vice President, Western Area                      Craig G. Wade

[For the United States Postal Service statement of organization, see the 
        Code of Federal Regulations, Title 39, Parts 221-226]


The United States Postal Service provides mail processing and delivery 
services to individuals and businesses within the United States. The 
Service is committed to serving customers through the development of 
efficient mail-handling systems and operates its own planning and 
engineering programs. It is also the responsibility of the Postal 
Service to protect the mails from loss or theft and to apprehend those 
who violate postal laws.

The Postal Service was created as an independent establishment of the 
executive branch by the Postal Reorganization Act (39 U.S.C. 101 et 
seq.), approved August 12, 1970. The United States Postal Service 
commenced operations on July 1, 1971.
    The Postal Service has approximately 792,000 employees and handles 
about 198 billion pieces of mail annually. The chief executive officer 
of the Postal Service, the Postmaster General, is appointed by the nine 
Governors of the Postal Service, who are appointed by the President with 
the advice and consent of the Senate for overlapping 9-year terms. The 
Governors and the Postmaster General appoint the Deputy Postmaster 
General, and these 11 people constitute the Board of Governors.
    In addition to the national headquarters, there are area and 
district offices supervising approximately 38,000 post offices, 
branches, stations, and community post offices throughout the United 

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[[Page 710]]


In order to expand and improve service to the public, the Postal Service 
is engaged in customer cooperation activities, including the development 
of programs for both the general public and major customers. The 
Consumer Advocate, a postal ombudsman, represents the interest of the 
individual mail customer in matters involving the Postal Service by 
bringing complaints and suggestions to the attention of top postal 
management and solving the problems of individual customers. To provide 
postal services responsive to public needs, the Postal Service operates 
its own planning, research, engineering, real estate, and procurement 
programs specially adapted to postal requirements, and maintains close 
ties with international postal organizations.
    The Postal Service is the only Federal agency whose employment 
policies are governed by a process of collective bargaining under the 
National Labor Relations Act. Labor contract negotiations, affecting all 
bargaining unit personnel, as well as personnel matters involving 
employees not covered by collective bargaining agreements, are 
administered by Labor Relations or Human Resources.
    The U.S. Postal Inspection Service is the Federal law enforcement 
agency which has jurisdiction in criminal matters affecting the 
integrity and security of the mail. Postal Inspectors enforce more than 
100 Federal statutes involving mail fraud, mail bombs, child 
pornography, illegal drugs, mail theft, and other postal crimes, as well 
as being responsible for the protection of all postal employees. 
Inspectors also audit postal contracts and field financial accounts.

         Postal Inspection Service--United States Postal Service
          Division                     Address               Telephone
Atlanta....................  P.O. Box 16489, Atlanta, GA    404-608-4500
Cincinnati.................  Suite 400, 895 Central         513-684-8000
                              Ave., Cincinnati, OH 45202-
Florida....................  6th Fl., 3400 Lakeside Dr.,    954-436-7200
                              Miramar, FL 33027-3242.
Gulf Coast.................  P.O. Box 1276, Houston, TX     713-238-4400
Memphis....................  P.O. Box 3180, Memphis, TN     901-576-2077
Michiana...................  P.O. Box 330119, Detroit,      313-226-8184
                              MI 48232-6119.
Mid-Atlantic...............  P.O. Box 3000, Charlotte,      704-329-9120
                              NC 28228-3000.
Midwest....................  1106 Walnut St., St. Louis,    314-539-9300
                              MO 63199-2201.
New York Metro.............  P.O. Box 555, New York, NY     212-330-3844
Newark.....................  P.O. Box 509, Newark, NJ       973-693-5400
Northeast..................  7th Fl., 425 Summer St.,       617-464-8000
                              Boston, MA 02210-1736.
Northern California........  P.O. Box 882528, San           415-778-5800
                              Francisco, CA 94188-2528.
Northern Illinois..........  Rm. 50190, 433 W. Harrison     312-983-7900
                              St., Chicago, IL 60669-
Northwest..................  P.O. Box 400, Seattle, WA      206-442-6300
Philadelphia Metro.........  P.O. Box 7500,                 215-895-8450
                              Philadelphia, PA 19101-
Rocky Mountain.............  Suite 900, 1745 Stout St.,     303-313-5320
                              Denver, CO 80202-3034.
St. Paul...................  P.O. Box 64558, St. Paul,      612-293-3200
                              MN 55164-0558.
San Juan...................  P.O. Box 363667, San Juan,     787-749-7600
                              PR 00936-3667.
Southern California........  P.O. Box 2000, Pasadena, CA    626-405-1200
Southwest..................  P.O. Box 162929, Fort          817-317-3400
                              Worth, TX 76161-2929.
Tampa......................  P.O. Box 22526, Tampa, FL      813-281-5200
Washington Metro...........  P.O. Box 96096, Washington,    202-636-2300
                              DC 20066-6096.
Western Allegheny..........  Rm. 2101, 1001 California      412-359-7900
                              Ave., Pittsburgh, PA 15290-

Sources of Information

Inquiries on the following information should be directed to the 
specified office, U.S. Postal Service, 475 L'Enfant Plaza SW., 
Washington, DC 20260.
Consumer Information  For general information, call 800-275-8777 (800-
ASK-USPS) 24 hours a day. Consumer Affairs Help Line, 202-268-2284. TDD, 
202-268-2310. Express Mail Hotline, 800-222-1811. Fax, 202-268-2304. 
Information on past and present schemes used to defraud the public is 
available through Congressional and Public Affairs, Postal Inspection 
Service. Phone, 202-268-5400.
Contracts and Small Business Activities  Contact Supplier Diversity. 
Phone, 202-268-4633.
Employment  General information about jobs such as clerk, letter 
carrier, etc.,

[[Page 711]]

including information about programs for veterans, may be obtained by 
contacting the nearest post office.
    Individuals interested in working at the Postal Headquarters in 
Washington, DC, may obtain information by calling the U.S. Postal 
Service information hotline. Phone, 800-562-8777 (800-JOB-USPS).
    Information about Postal Inspector employment may be obtained from 
the Office of Recruitment. Phone, 301-983-7400.
Inspector General Hotline  The Office of Inspector General maintains a 
toll-free hotline as a means for individuals to report activities 
involving fraud, waste, or mismanagement. Phone, 888-USPS-OIG. Fax, 703-
248-2259. Complaints may be sent by mail to the United States Postal 
Service, Office of Inspector General Hotline, 10th Floor, 1735 North 
Lynn Street, Arlington, VA 22209-2020. Publicly available documents and 
information on the Office of Inspector General and some Freedom of 
Information Act documents are available electronically through the 
Internet, at http://www.uspsoig.gov/.
Philatelic Sales  Contact the Philatelic Fulfillment Service Center, 
Kansas City, MO 64179-1009. Phone, 800-782-6724 (800-STAMP-24).
Publications  Pamphlets on mailability, postage rates and fees, and many 
other topics may be obtained free of charge from the nearest post 
    Most postal regulations are contained in Postal Service manuals 
covering domestic mail, international mail, postal operations, 
administrative support, employee and labor relations, financial 
management, and procurement. These manuals and other publications 
including the National Five-Digit ZIP Code and Post Office Directory 
(Publication 65) may be purchased from the Superintendent of Documents, 
Government Printing Office, Washington, DC 20402-0001. The National 
Five-Digit ZIP Code and Post Office Directory is also available through 
local post offices.
Reading Rooms  Located on 11th Floor North, Library. Phone, 202-268-

For further information, contact the U.S. Postal Service, 475 L'Enfant 
Plaza SW., Washington, DC 20260. Phone, 202-268-2000. Internet, http://