[United States Government Manual]
[June 01, 1999]
[Pages 565-578]
[From the U.S. Government Publishing Office, www.gpo.gov]



GENERAL SERVICES ADMINISTRATION

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-708-5082. Internet, http://www.gsa.gov/.
Administrator of General Services                 David J. Barram
Special Assistant to the Administrator            Jackie Robinson
Deputy Administrator                              Thurman M. Davis, Sr.
Chief of Staff                                    Martha N. Johnson
Deputy Chief of Staff                             Eric M. Dodds
Directors of Smart Card Initiatives               Mickey Femino, Michael 
                                                          Noll
Associate Administrator for Civil Rights          Larry Roush, Acting
Associate Administrator for Enterprise            Dietra L. Ford
        Development
Associate Administrator for Communications        Beth Newburger
Associate Administrator for Congressional and     William R. Ratchford
        Intergovernmental Affairs
Associate Administrator for Management and        Susan Clampitt
        Workplace Programs
    Chief of Staff for Management and             Elaine P. Dade
            Workplace Programs
    Director of Human Resources                   Gail T. Lovelace
    Director of Management Services               Joseph R. Rodriguez
Chief Information Officer                         Shereen G. Remez
    Deputy Chief Information Officer              Donald P. Heffernan, 
                                                          Acting
    Assistant Chief Information Officer           Donald P. Heffernan
            for Information 
            Infrastructure and Support
    Assistant Chief Information Officer           L. Diane Savoy, Acting
            for Planning and Information 
            Architecture
    Director, Corporate Information               Diane L. Herdt
            Network
    Director, GSA Data Warehousing                John J. Landers
Inspector General                                 William R. Barton
    Deputy Inspector General                      Joel S. Gallay
    Executive Assistant to the Inspector          Garrett J. Day
            General
    Assistant Inspector General for               James E. Le Gette
            Administration
    Assistant Inspector General for               Eugene L. Waszily
            Auditing
    Assistant Inspector General for               James E. Henderson
            Investigations
    Counsel to the Inspector General              Kathleen S. Tighe
    Director, Internal Evaluation Staff           Andrew A. Russoniello
Chairman, GSA Board of Contract Appeals           Stephen M. Daniels
    Vice Chairman                                 Robert W. Parker
    Board Counsel                                 Anne M. Quigley
    Clerk of the Board                            Beatrice Jones
Chief Financial Officer                           Thomas R. Bloom

[[Page 566]]

    Director of Budget                            William B. Early, Jr.
    Director of Finance                           Ronald H. Rhodes, 
                                                          Acting
    Director of Performance Management            Carole A. Hutchinson
    Director of Financial Management              William J. Topolewski
            Systems
    Controller                                    Elisabeth Gustafson
General Counsel                                   (vacancy)
    Associate General Counsel for                 Eugenia D. Ellison, 
            General Law                                   Acting
    Associate General Counsel for                 George N. Barclay
            Personal Property
    Associate General Counsel for Real            Samuel J. Morris III
            Property

FEDERAL SUPPLY SERVICE

1941 Jefferson Davis Highway, Arlington, VA; Mailing address: 
Washington, DC 20406

Phone, 703-305-6667. Fax, 703-305-6577
Commissioner, Federal Supply Service              Frank P. Pugliese, Jr.
Deputy Commissioner                               Donna D. Bennett
Chief of Staff                                    Barney Brasseux
Comptroller                                       Jon Jordan
Director of Transportation Audits                 Jeffrey W. Thurston
FSS Chief Information Officer                     Raymond J. Hanlein
Assistant Commissioner for Acquisition            William N. Gormley
Assistant Commissioner for Business Management    Gary Feit
        and Marketing
Assistant Commissioner for Contract Management    Patricia Mead
Assistant Commissioner for Distribution           John Roehmer
        Management
Assistant Commissioner for Transportation and     Allan Zaic
        Property Management
Assistant Commissioner for Vehicle Acquisition    Lester Gray Jr.
        and Leasing Services

FEDERAL TECHNOLOGY SERVICE

Suite 210 North, 7799 Leesburg Pike, Falls Church, VA 22043

Phone, 703-285-1020
Commissioner for Federal Technology Service       Dennis J. Fischer
    Deputy Commissioner                           Sandra N. Bates
    Chief Financial Officer                       Robert E. Suda
    Assistant Commissioner for                    C. Allen Olson
            Acquisition
    Assistant Commissioner for                    Thomas R. Burke
            Information Security
    Assistant Commissioner for                    Charles Self
            Information Technology 
            Integration
    Assistant Commissioner for Regional           Margaret Binns
            Services
    Assistant Commissioner for Service            Frank E. Lalley
            Delivery
    Assistant Commissioner for Service            Bruce Brignull
            Development
    Assistant Commissioner for Strategic          Abby Pirnie
            Planning and Business 
            Development


[[Page 567]]


PUBLIC BUILDINGS SERVICE

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-1100
Commissioner, Public Buildings Service            Robert A. Peck
Deputy Commissioner                               Paul E. Chistolini
Chief of Staff                                    Robin Needleman
Chief Information Officer                         William Piatt
Assistant Commissioner for Business Performance   Paul Lynch
Assistant Commissioner for the Federal            Clarence Edwards
        Protective Service
Assistant Commissioner for Financial and          Frederick T. Alt
        Information Services
Assistant Commissioner for Portfolio Management   Pamela Wessling
Assistant Commissioner for Property Disposal      Brian K. Polly
Assistant Commissioner for Strategic Innovations  Debra Yap, Acting
Director, PBS Centers of Expertise                Joseph Gerber

OFFICE OF GOVERNMENTWIDE POLICY

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-8880
Associate Administrator for Governmentwide        G. Martin Wagner
        Policy
Chief of Staff                                    John G. Sindelar
Executive Officer                                 Stephanie A. Fontenot
Deputy Associate Administrator for Acquisition    Ida M. Ustad
        Policy
Deputy Associate Administrator for Electronic     (vacancy)
        Commerce
Deputy Associate Administrator for Information    Joan C. Steyaert
        Technology
Deputy Associate Administrator for                Francis A. McDonough
        Intergovernmental Solutions
Deputy Associate Administrator for Real Property  David L. Bibb
Deputy Associate Administrator for                Rebecca R. Rhodes
        Transportation and Personal Property
Director, Committee Management Secretariat Staff  James L. Dean
Director, Information Systems Management Staff    Joseph B. McKay
Director, Regulatory Information Service Center   Ronald C. Kelly

[For the General Services Administration statement of organization, see 
        the Code of Federal Regulations, Title 41, Part 105-53]

------------------------------------------------------------------------

The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, traffic, and

[[Page 568]]

communications management; and management of the governmentwide 
automatic data processing resources program. Its functions are carried 
out at three levels of organization: the central office, regional 
offices, and field activities.

[GRAPHIC] [TIFF OMITTED] T185193.046

The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Office of Smart Card Initiatives  The Office of Smart Card Initiatives 
oversees the governmentwide implementation of smart cards. In 
conjunction with other GSA organizations, the Office coordinates GSA's 
role in smart card deployment, develops interoperability and 
standardization criteria for multiapplication smart cards, and assists 
all Federal agencies in developing and piloting card applications. The 
Office also provides expertise and assistance to other Federal agencies 
in developing smart card programs; establishes a governmentwide 
framework for managing multiple financial card services and 
applications; develops and fosters development of various smart card 
applications such as common access ID's and pilot applications for other 
agencies; and works with the private sector and other agencies to 
develop guidance and framework for implementation of interoperable 
governmentwide smart card programs.

For further information, contact the General Service Administration, 
Office of Smart Card Initiatives. Phone, 202-501-1619.

Office of Governmentwide Policy  The Office of Governmentwide Policy 
(OGP) collaborates with the Federal community and others to develop 
policies and guidelines, provide education and training, and identify 
best practices in the areas served by GSA's business lines: real 
property and personal property; travel and transportation; acquisition; 
information technology (IT) and electronic commerce; regulatory 
information; and use of Federal advisory committees.
    The Office of Acquisition Policy provides resources to support the 
Federal acquisition system through which the Government obligates more 
than $200 billion a year. The Office's responsibilities include 
researching, developing, and publishing policy guidance, providing 
career development services for the Federal acquisition work force, and 
reporting on more than 20 million contract actions annually. The Office 
also provides policy, planning, and evaluation activities of GSA's 
internal acquisition program and management of the Internet-based 
storehouse of acquisition information, Acquisition Reform Network 
(ARNet). For further information, call 202-501-1043. For electronic 
access, contact http://www.arnet.gov/.
    Electronic commerce is the comprehensive end-to-end electronic 
exchange of information needed to do business. The Office of Electronic 
Commerce develops electronic commerce policies for the Federal 
Government. This includes comanaging, with the Department of Defense, an 
electronic commerce program office which monitors and provides support 
for interagency efforts for electronic commerce across the Government; 
provides support for the Electronic Process Initiative Committee 
objectives and task force; and works with other agencies and with the 
private sector to develop and promote the use of standardized card 
technologies in order to advance a more streamlined electronic 
Government. A major effort is to support the national Electronic 
Benefits Transfer (EBT) program. This program involves working with the 
States and with other Federal agencies to expand and enhance current EBT 
systems to include additional programs with more complex requirements. 
For further information, call, 202-501-1667.
    The Office of Information Technology provides executive and 
interagency information technology (IT) support, including critical 
policy-level support to the Chief Information Officer Council, in 
acquisition pilot projects, training, planning, outreach, and resolution 
of year 2000 computer programming

[[Page 569]]

[GRAPHIC] [TIFF OMITTED] T185193.046

[[Page 570]]

problems. The Office also supports the Government Information Technology 
Services Board (GITSB) and provides IT tools to support agencies' 
missions. For further information, call 202-501-0202.
    The Office of Intergovernmental Solutions serves as a worldwide 
expert and unique resource on intergovernmental IT issues. The Office 
uses its expertise to help resolve common IT challenges that cross all 
levels of Government. As governments spend valuable investment dollars 
on IT initiatives, the Office uses its unique position and expertise to 
provide insights based upon existing initiatives of the same nature 
elsewhere. It works in close collaboration with State, local, and 
foreign governments and international organizations to promote more 
effective use of information technology. For more information, call 202-
501-0291.
    The Office of Real Property provides leadership in the use and 
management of real property. It is responsible for the development, 
coordination, administration, and issuance of governmentwide management 
principles, guidelines, regulations, standards, criteria, and policies 
that relate to real property and asset management. Real property 
programs include real estate operation and management, acquisition, 
disposal, design, construction, space standards, delegations, safety and 
environmental issues, and workplace initiatives including telecommuting 
and cooperative administration support units (CASU), whereby agencies 
share in the cost and use of common administrative services. The Office 
explores governmentwide solutions to real property issues through the 
agency's role as the only Federal agency authorized to provide both real 
property guidance and standards to other agencies, as well as space and 
services to other Federal agencies. For further information, call 202-
510-0856.
    The Office of Transportation and Personal Property develops 
governmentwide policies for personal property utilization, donation, and 
sales, and participates in the development and evaluation of 
governmentwide issues, legislation, policies, and objectives related to 
travel, transportation, mail, personal property, aircraft, and the motor 
vehicle fleet management. For further information, call 202-501-1777.
    The Regulatory Information Service Center compiles and disseminates 
information about Federal regulatory activity. The principal publication 
of the Center is the Unified Agenda of Federal Regulatory and 
Deregulatory Actions, which is published in the Federal Register every 
spring and fall. The spring edition of the Agenda provides the public 
with a unique, comprehensive source of information about regulatory 
actions that Federal agencies are considering or planning. The fall 
edition includes The Regulatory Plan which discusses agencies' 
regulatory priorities and provides more detailed descriptions of 
significant rulemaking actions. Copies of both publications since 1995 
are available through the Office of Governmentwide Policy's website. For 
further information, call 202-482-7345.
    The Committe Management Secretariat plans, develops, evaluates, and 
directs a governmentwide program for maximizing the value-added role of 
public participation in Federal decisionmaking through Federal Advisory 
Committees. For further information, call 202-273-3565.

For further information, contact the Office of Governmentwide Policy. 
Phone, 202-501-8880. Internet, http://policyworks.gov/.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants, loans, and insurance. This 
information is published annually in the Catalog of Federal Domestic 
Assistance, and is available through the Federal Assistance Programs 
Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Office of Enterprise Development The Office of Enterprise Development 
(OED) focuses on programs, policy, and outreach to assist the small 
business

[[Page 571]]

community nationwide in doing business with GSA. By accessing the 
Office's homepage, small businesses can obtain information on GSA's 
current and proposed solicitations, on OED's national and regional 
contacts where small business counseling services are available, and on 
upcoming GSA outreach workshops and conferences.

For further information, call 202-501-1021. Internet, http://
www.gsa.gov/oed/.

                             Small Business Centers--General Services Administration
----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                      Telephone
----------------------------------------------------------------------------------------------------------------
National Capital--Washington, DC                      Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
New England--Boston, MA                               Rm. 290, 10 Causeway St., 02222               617-565-8100
Northeast and Caribbean--New York, NY                 Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
Mid-Atlantic--Philadelphia, PA                        Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5525
Southeast Sunbelt--Atlanta, GA                        Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
Great Lakes--Chicago, IL                              Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
Heartland--Kansas City, MO                            Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
Southwest--Fort Worth, TX                             Rm. 11A09, 819 Taylor St., 76102              817-978-3284
Rocky Mountain--Denver, CO                            Rm. 145, Denver Federal Ctr., 80225-0006      303-236-7408
Pacific Rim--San Francisco, CA                        Rm. 405, 450 Golden Gate Ave., 94102          415-522-2700
  Satellite office--Los Angeles, CA                   Rm. 3259, 300 N. Los Angeles St., 90012       213-894-3210
Northwest/Arctic--Auburn, WA                          400 15th St. SW., 98001                       253-931-7956
----------------------------------------------------------------------------------------------------------------

Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration, the Department of the 
Treasury, the Department of Education, the Department of Commerce, and 
other Government agencies. The Board is also empowered to hear and 
decide requests for review of transportation audit rate determinations; 
claims by Federal civilian employees regarding travel and relocation 
expenses; and claims for the proceeds of the sale of property of certain 
Federal civilian employees. In addition, the Board provides alternative 
dispute resolution services to executive agencies in both contract 
disputes which are the subject of a contracting officer's decision and 
other contract-related disputes. Although the Board is located within 
the agency, it functions as an independent tribunal.

For further information, contact the Board of Contract Appeals (G), 
General Services Administration, Washington, DC 20405. Phone, 202-501-
0585.

Civil Rights  The Office of Civil Rights is responsible for the agency's 
civil rights program and nondiscrimination in Federal financial 
assistance compliance and federally conducted programs.

For further information, call 202-501-0767.

Federal Technology Service

The Federal Technology Service (FTS) delivers reimbursable local and 
long-distance telecommunications, information technology, and 
information security services to Federal agencies. Its mission is to 
provide information technology solutions and network services to support 
its customers' missions worldwide through its two business lines: 
network services and information technology (IT) solutions.
    The network services business line enables the FTS to provide its 
customers with end-to-end telecommunications services. Also included in 
this business line are several information technology (IT) applications 
approved by the Interagency Management Council which ensure that state-
of-the-art technologies are deployed throughout the Government in a 
timely and cost-effective manner.
    --The FTS2001 contracts provide world-class, worldwide long-distance 
telecommunications service that offers the Federal Government low-cost, 
state-of-the-art voice, data, and video telecommunications. The FTS2001 
contracts also provide Internet and Intranet services and introduce 
online electronic ordering, billing, and network management to Federal 
agencies. The FTS2001 contracts were awarded to Sprint and MCI in 
December of 1998

[[Page 572]]

and January of 1999 as separate 4-year contracts with four 1-year option 
periods. The FTS2001 contracts may be readily updated to address 
emerging telecommunications needs such as in the cellular and satellite 
areas. A group of technical management service contracts have also been 
awarded to support agencies in their use of FTS2001. The FTS2001 
contracts replace FTS2000 services, two very successful 10-year domestic 
long-distance contracts with Sprint and AT&T which have saved the 
Federal Government billions of dollars in long-distance costs. The 
FTS2000 have been extended through the end of 1999 and possibly into 
2000 to provide an orderly transition of 1.7 million Federal agency 
customers to the new contracts. FTS2001 moves the Federal Government 
from a mandatory-use long-distance environment to an environment of 
choice. Agencies are now free to choose to use the FTS2001 vendor which 
best meets their needs or to allocate their service between vendors. 
Agencies are also now free to pursue another telecommunications vendor 
if neither FTS2001 contract is their best choice. This freedom of choice 
will encourage FTS2001 services to remain up-to-date and cost effective 
and to continue to meet user needs.
    --Local telecommunications service provides local voice and data 
telecommunications to Federal agencies nationwide. In the wake of 
reforms effected by the Telecommunications Act of 1996, FTS is pursuing 
lower prices for service in the major markets through its metropolitan 
area acquisition program. The program utilizes competition to achieve 
substantial price reductions for local telecommunications services in 
metropolitan areas.
    The IT solutions business line helps agencies acquire, manage, 
integrate, and use information technology (IT) resources and protect the 
security of Federal information. The core business of the IT solutions 
business line is the reselling of private sector solutions that are 
obtained through the award and administration of contracts with the 
private sector. The underlying business goal of IT solutions is to 
provide the same products or services or solutions with the same level 
of service at the same price to all clients, regardless of their 
geographic location. To achieve this goal, IT solutions has implemented 
a concept of operations based on distinct service-delivery and 
solutions-development centers of expertise.
    --Client Support Centers (CSC's) provide direct client interface and 
support, issue and manage task orders against contracts, and deliver 
(resell) solutions to clients. IT solutions consists of 2 national and 
11 regional CSC's. The two national CSC's are the Federal Systems 
Integration and Management Center (FEDSIM) and the Office of Information 
Security (OIS). Both centers provide services on a fee-for-service basis 
and support Federal clients throughout the world. FEDSIM helps agencies 
acquire and use information systems and technology. Primary services 
include acquisition management and support, large-scale systems 
integration, office systems support, software management, and data 
center management. OIS provides worldwide information systems and 
infrastructure security services to Federal agencies conducting national 
security and sensitive operations. OIS services range from supporting 
U.S. intelligence missions worldwide to working with government and 
industry to develop a secure government infrastructure. The 11 regional 
CSC's operate under the auspices of the IT Solutions Regional Services 
Center and provide IT products and services to Federal clients located 
within their region.
    --Solutions Development Centers (SDC's) award and administer IT 
contracts for CSC's and other Federal agencies. IT solutions operates 
four SDC's that develop, award, and administer innovative contracting 
solutions to address Federal agency requirements for IT products and 
services. Contracts (solutions) are available for use by all CSC's. The 
four current SDC's are the Federal Computer Acquisition Center (FEDCAC), 
the Pacific Rim region, a partnership of the Southeast Sunbelt and the 
Greater Southwest regions, and the Federal

[[Page 573]]

Acquisition Services for Technology (FAST) program. FEDCAC develops 
contractual vehicles with very high dollar values (over $100 million) 
both for CSC's within IT solutions and for other Federal agencies 
conducting major IT procurements. Examples include the seat management 
contract developed for IT solutions, the FBI fingerprint identification 
system, and the Forest Service automation system. The Pacific Rim region 
develops and administers contracts for use by all CSC's, including the 
recently awarded ANSWER contract. The Southeast Sunbelt and Greater 
Southwest regions partnership develops and administers contracts for use 
by all CSC's. FAST develops, administers, and consolidates contracts for 
the acquisition of commercial, off-the-shelf IT products and 
commodities, and for the acquisition of noncomplex integration services.
Federal Information Center Program  A clearinghouse for information 
about the Federal Government, the program can eliminate the maze of 
referrals that people have experienced in contacting the Federal 
Government. Persons with questions about a Government program, service, 
or agency, and who are unsure of which agency to contact, should contact 
the Center. A specialist will either answer the question or locate an 
expert who can.
    The Center's telephones are answered by information specialists 
between 9 a.m. and 8 p.m., eastern time, Monday through Friday, except 
Federal holidays. The Center's information recordings that discuss 
frequently asked questions are available 24 hours a day.

For further information, contact the Federal Information Center toll-
free. Phone, 800-688-9889. TDD, 800-326-2996.

Federal Relay Service (FRS)  The Federal Relay Service ensures that all 
citizens--hearing individuals and individuals who are deaf, hard of 
hearing, or speech-disabled--have equal access to the Federal 
Telecommunications System. FRS is a communication system that enables 
Federal employees to conduct official duties, and the general public to 
conduct business with the Federal Government and its agencies, and it 
acts as an intermediary for telecommunications between hearing 
individuals and individuals who are deaf, hard of hearing, and/or have 
speech disabilities. FRS is accessible domestically (50 States as well 
as Puerto Rico, the Virgin Islands, and the District of Columbia) and 
nondomestically (280 countries) world-wide.
    FRS broadens employment and advancement opportunities for 
individuals who are deaf, hard of hearing, or have speech disabilities 
by providing them a communication vehicle to efficiently accomplish 
various tasks as needed. There are no restrictions on the length or 
number of calls placed.
    For a free copy of the U.S. Government TTY Directory, call 888-878-
3256, or contact the Consumer Information Center, Department TTY, 
Pueblo, CO 81009. The directory is also available electronically through 
the Internet, at http://www.gsa.gov/frs/.
    For a free copy of the Federal Relay Service Brochure, contact the 
GSA Federal Telecommunications Service at 703-904-2848. TTY users call 
703-904-2440. To reach the Federal Relay Service, call 800-877-8339 
(TTY-ASCII-voice-Spanish). Information is available online through the 
Automated Federal TTY Directory at 800-877-8845, TTY only.

For further information, contact the General Services Administration 
Federal Technology Service. Phone, 703-904-2848. TTY, 800-877-8339.

Federal Supply Service

The Federal Supply Service (FSS) supports Federal agencies worldwide by 
providing them with billions of dollars worth of supplies and services 
each year. By taking advantage of the Government's aggregate buying 
power, FSS achieves significant savings for both the customer and the 
taxpayer. Its programs are an important link in the Government's efforts 
to protect the environment and to give back to the community for the 
public benefit. FSS actively seeks participation by small businesses and 
serves as a distributor for supplies and services produced under the 
Javits-

[[Page 574]]

Wagner-O'Day Program and by the Federal Prison Industries. FSS carries 
out its mission through four business lines.
    --The supply and procurement business line operates a worldwide 
supply system to contract for and distribute personal property and 
services to Federal agencies. It offers convenience, quality, best 
value, and choice by making available a wide array of commercial 
products and services, from office equipment and supplies, paint, tools, 
IT equipment and software, and furniture, to contracts for services such 
as purchase cards, auditing and financial management, and airline 
travel. The supply system includes products and services aimed at 
minimizing waste, conserving natural resources, and preventing or 
reducing pollution, such as recycled and recycled-content products, 
energy efficient office equipment and appliances, safer paints and 
cleaning products, and hazardous waste recovery and disposal systems. 
Customer orders are filed through the business line's distribution 
system or by direct delivery from contractors.
    --The vechicle acquisiton and leasing services business line buys 
and leases new vehicles to provide Federal agencies with a modern fleet 
and timely replacement of vehicles, lower lease costs, professional 
maintenance management, and a selection of alternative-fuel vehicles. 
The GSA fleet is an economical source for leased vehicles and related 
services. Full-service leases, which include acquisition, maintenance, 
fuel, replacement, and disposal, are offered for several classes of 
vehicles. The GSA commitment to environmental programs is evidenced in 
this business line through the purchase and lease of vehicles powered by 
alternative fuels such as methanol, ethanol, compressed natural gas, 
liquid petroleum gas, and electricity. The GSA fleet is the largest 
alternative-fuel vehicle fleet in the Federal Government.
    --The personal property business line helps to maximize the 
Government's investment in personal property as well as to serve the 
public benefit. The utilization program promotes the continued use of 
personal property already owned by the Government by making excess 
property generated by one agency available for transfer to another. If 
no Federal need exists for the property, the donation program makes it 
available to State and local governments and private nonprofit 
organizations and institutions, such as educational and health 
activities and programs for the elderly and the homeless. Unneeded 
Federal property that is not donated is offered for sale to the public.
    --The travel and transportation business line provides Federal 
agencies with easy access to commercial sources that can arrange 
employee travel or ship parcels, freight, and household goods. Through 
its travel management centers, agencies can shift the administrative 
burden of arranging travel from in-house staff to commercial travel 
agents at no cost to the Government. Through negotiated agreements with 
carriers, the business line offers economical and efficient services for 
transporting the Government's small packages, freight, and household 
goods of relocating employees at rates well below those of commercial 
competitors. The business line also manages a transportation audits 
program to protect the Government's economic interests in complex 
transportation matters. This program utilizes the services of commercial 
audit firms to prevent or detect overcharges by carriers in moving the 
Government's people and things

For more information, contact the Federal Supply Service, Washington, DC 
20406. Phone, 703-305-5600. Internet, http://www.fss.gsa.gov/.

Public Buildings Service

The Public Buildings Service (PBS) provides work environments for over 
one million Federal employees nationwide. Since 1949, PBS has served as 
a builder, developer, lessor, and manager of federally owned and leased 
properties, currently totaling more than 280 million square feet in the 
50 States, the District of Columbia, Puerto Rico, and the Virgin 
Islands. PBS provides a full range of real estate services, property 
management, construction and repairs, security

[[Page 575]]

services, property disposal, and overall portfolio management.

For further information, contact the Office of the Commissioner. Phone, 
202-501-1100.

Office of Portfolio Management The Office of Portfolio Management has 
broad responsibility for the management of GSA's portfolio of 
Government-owned and leased buildings. Its mission is to enhance the 
value and performance of the portfolio in four areas: maximizing return 
on investment; promoting effective building utilization and operation; 
supporting Federal social and economic programs; and serving GSA 
customers. Its principal activities include strategic and business 
planning, capital investment and divestment decisionmaking, and analysis 
of portfolio and asset performance.

For further information, contact the Office of Portfolio Management. 
Phone, 202-501-0638.

Office of Financial and Information Systems The Office of Financial and 
Information Systems is responsible for PBS' financial management and 
information technology systems. The Office's chief responsibility is to 
ensure the financial viability of PBS and the Federal Buildings Fund. 
The Office's information systems responsibilities include providing 
customer service, system develop, oversight of the nationwide 
information technology platform, and project management. The Office 
provides integration for major information technology projects to ensure 
data integrity, quality, and a standard environment.

For further information, contact the Office of Financial and Information 
Systems. Phone, 202-501-0658.

Office of Federal Protective Service The Office of Federal Protective 
Service (FPS) enforces security rules and regulations governing public 
buildings, maintains law and order, and protects life and property in 
GSA-controlled buildings. FPS offers a range of security services to 
protect employees and visitors in GSA-controlled buildings. The Office 
develops and administers guidelines and standards for uniformed force 
operations, investigates criminal offenses, and oversees communications 
and alarm systems. The Federal Protective Service coordinates with 
appropriate Federal, State, and local government officials for security 
and law enforcement requirements. Through Executive Order 12977, FPS 
plays a critical role in providing security for all Federal facilities 
through its leadership of the Federal Interagency Security Committee.

For further information, contact the Office of Federal Protective 
Service. Phone, 202-501-0907.

Office of Business Performance The Office of Business Performance 
develops and implements the nationwide PBS performance standards for the 
management of real property programs. Business Performance provides 
performance measures, technical expertise and guidance, and program 
advocacy for a range of real property programs, including building 
operations, capital improvement, realty services, building environmental 
management, fire and occupational safety, historic preservation, 
accessibility, and recycling. Business Performance serves PBS regional 
offices by disseminating best practices, coordinating management 
initiatives such as reengineering and activity based costing, and acting 
as a data/information clearinghouse. The Office also works to improve 
PBS performance by coordinating benchmarking among regions, other 
Government agencies, and industry.

For further information, contact the Office of Business Performance. 
Phone, 202-501-0971.

Office of Strategic Innovations The Office of Strategic Innovations is 
responsible for nurturing and facilitating the development of innovative 
products, practices, and strategies that improve PBS' performance, 
services, and competitive edge. Responsibilities include innovating and 
evaluating emerging issues affecting PBS through teams or working 
groups; developing ideas until they are well-framed; working with other 
parts of PBS to coordinate and shepherd initiatives in alliance with 
their eventual ``owners,'' either within the National Office, a Center 
of

[[Page 576]]

Expertise, or in the regions; and bringing together resources to review, 
evaluate, and pursue concepts and ideas.

For further information, contact the Office of Strategic Innovations. 
Phone, 202-501-0376.

Office of Property Disposal Property Disposal manages the use and 
disposal of surplus real property governmentwide. Surplus properties are 
redistributed to other Federal agencies, State and local governments, 
and eligible nonprofit institutions for various public purposes, or are 
sold competitively to the general public. As a central broker, PBS is a 
one-stop agency for property disposal, with an expansive network of 
market contacts in the private and public sectors. Property Disposal 
provides assistance and advice on complex disposal issues to Congress, 
military departments, other Federal agencies, State and local 
governments, and the private sector. The majority of this work is 
performed on a reimbursable basis.

For further information, contact the Office of Property Disposal. Phone, 
202-501-0210.

Office of External Affairs The Office of External Affairs focuses on 
customer relations, strategic marketing, industry outreach, and 
communications. External Affairs is responsible for pursuing an active 
strategy of external communications focused on customer agencies, 
Congress, the Office of Management and Budget, industry, and the public. 
External Affairs' National Account Executive Program is a special effort 
to partner with key customers to raise their awareness of current and 
future services offered by PBS.

For further information, contact the Office of External Affairs. Phone, 
202-501-0018.

Centers of Expertise PBS Centers of Expertise are located at both the 
National Office and in regional offices across the country to deliver 
state-of-the-art information and hands-on operating assistance quickly 
and efficiently for a particular project or situation. Centers of 
Expertise are groups of recognized leaders in a particular area who keep 
abreast of state-of-the-art techniques, propose new solutions to 
problems, and provide technical assistance and guidance to PBS regional 
activities. The missions of the 12 Centers reflect the diversity in PBS 
operations and include Design Programs, Historic Buildings and Arts, 
Presidential Libraries, Retail Tenant Services, Energy and Public 
Utilities, Courthouse Management, Complex Leases, Child Care, Site 
Selection and Acquisition, Project Management, Border Stations, and 
Property Disposal.

For further information about the Centers, call 202-501-0887.

Regional Offices  Regional offices are located in 11 U.S. cities. Within 
its area of jurisdiction, each regional office is responsible for 
executing assigned programs.

            Regional Offices--General Services Administration
------------------------------------------------------------------------
          Region                   Address             Administrator
------------------------------------------------------------------------
New England...............  Boston, MA (10         Robert J. Dunfey, Jr.
                             Causeway St., 02222).
Northeast and Caribbean...  New York, NY (26       Robert Martin, Acting
                             Federal Plz., 10278).
Mid-Atlantic..............  Philadelphia, PA (100  Rafael Borras
                             Penn Sq. E., 19107-
                             3396).
Southeast Sunbelt.........  Atlanta, GA (Suite     Carol A. Dortch
                             2800, 401 W.
                             Peachtree St. NW.,
                             30365).
Great Lakes...............  Chicago, IL (230 S.    William C. Burke
                             Dearborn St., 60604).
The Heartland.............  Kansas City, MO (1500  Glen W. Overton
                             E. Bannister Rd.,
                             64131).
Greater Southwest.........  Fort Worth, TX (819    John Pouland
                             Taylor St., 76102).
Rocky Mountain............  Denver, CO (Denver     Polly B. Baca
                             Federal Ctr., 80225-
                             0006).
Pacific Rim...............  San Francisco, CA      Kenn N. Kojima
                             (5th Fl., 450 Golden
                             Gate Ave., 94102).
Northwest/Arctic..........  Auburn, WA (GSA Ctr.,  L. Jay Pearson
                             98002).
National Capital..........  Washington, DC (7th    Nelson B. Alcalde
                             and D Sts. SW.,
                             20407).
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Sources of Information

Consumer Information Center (CIC)  Organized under the Office of 
Communications, CIC assists Federal agencies in the release of relevant 
and useful consumer information and generates increased public awareness 
of this information. CIC publishes quarterly the Consumer Information 
Catalog,

[[Page 577]]

which is free to the public and lists more than 200 free or low-cost 
Federal consumer interest publications. Topics include health, food, 
nutrition, money management, employment, Federal benefits, the 
environment, and education. The Catalog is widely distributed through 
congressional offices, Federal facilities, educators, State and local 
governmental consumer offices, and private nonprofit organizations. For 
a free copy of the Catalog, write to the Consumer Information Center, 
Pueblo, CO 81009. Phone, 888-8-PUEBLO (toll-free). Bulk copies are free 
to nonprofit organizations. Information regarding the Consumer 
Information Center is also available electronically through the 
Internet, at http://www.pueblo.gsa.gov/.
Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Business Service 
Centers listed in the preceding text. Inquiries concerning programs to 
assist small business should be directed to one of the Business Service 
Centers.
Electronic Access  Information about GSA is available electronically 
through the Internet, at http://www.gsa.gov/.
Employment  Inquiries and applications should be directed to the Human 
Resources Division (CPS), Office of Human Resources Policy and 
Operations, General Services Administration, Washington, DC 20405. 
Schools interested in the recruitment program should contact the Human 
Resources Division (CPS), Office of Human Resources Policy and 
Operations, Washington, DC 20405 (phone, 202-501-0370), and/or the 
appropriate regional office listed above.
Fraud and Waste  Contact the Inspector General's Office at 800-424-5210 
(toll-free) or 202-501-1780 (in the Washington, DC, metropolitan area).
Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the General Services Administration 
(CAI), Attn: GSA FOIA or Privacy Act Officer, Room 7100, Washington, DC 
20405. Phone, 202-501-2262 or 501-3415. Fax, 202-208-5298. FOIA or 
Privacy Act requests concerning GSA regions should be directed to the 
FOIA or Privacy Act officers for the particular region (see regional 
office listing in the preceding text).
Public and News Media Inquiries  The Office of Communications is 
responsible for the coordination of responses to inquiries from both the 
general public and news media, as well as for maintaining an information 
network with agency employees with regard to items of interest to the 
Federal worker. The Office issues news releases and is responsible for 
publishing the GSA Update, a daily bulletin of noteworthy items designed 
to keep agency employees apprised of pertinent issues.
Publications  Many publications are available at moderate prices through 
the bookstores of the Government Printing Office. Others may be obtained 
free or at production cost from a Small Business Center or the Federal 
Information Center. (See pages 571 and 573, respectively.) The telephone 
numbers and addresses of the Federal Information Centers and of the 
Government Printing Office bookstores are listed in local telephone 
directories. If a publication is not distributed by any of the centers 
or stores, inquiries should be directed to the originating agency's 
service or office. The addresses for inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Federal Technology Service (T), General Services Administration, 7799 
    Leesburg Pike, Falls Church, VA 22043

    Those who would like a list of publications or who are not certain 
of the service or office of origin should write to the Director of 
Publications (XD), General Services Administration, Washington, DC 
20405. Phone, 202-501-1235.
Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of

[[Page 578]]

the Small Business Centers listed in the preceding text.
Speakers  Inquiries and requests for speakers should be directed to the 
Office of Communications (X), General Services Administration, 
Washington, DC 20405 (phone, 202-501-0705); or contact the nearest 
regional office.

For further information concerning the General Services Administration, 
contact the Office of Communications (X), General Services 
Administration, Washington, DC 20405. Phone, 202-501-0705. Internet, 
http://www.gsa.gov/.

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