    [United States Government Manual]
    [June 01, 1999]
    [Pages 565-578]
    [From the U.S. Government Publishing Office, www.gpo.gov]

    GENERAL SERVICES ADMINISTRATION

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-708-5082. Internet, http://www.gsa.gov/.
    Administrator of General Services                 David J. Barram
    Special Assistant to the Administrator            Jackie Robinson
    Deputy Administrator                              Thurman M. Davis, Sr.
    Chief of Staff                                    Martha N. Johnson
    Deputy Chief of Staff                             Eric M. Dodds
    Directors of Smart Card Initiatives               Mickey Femino, Michael
                                                              Noll
    Associate Administrator for Civil Rights          Larry Roush, Acting
    Associate Administrator for Enterprise            Dietra L. Ford
            Development
    Associate Administrator for Communications        Beth Newburger
    Associate Administrator for Congressional and     William R. Ratchford
            Intergovernmental Affairs
    Associate Administrator for Management and        Susan Clampitt
            Workplace Programs
        Chief of Staff for Management and             Elaine P. Dade
                Workplace Programs
        Director of Human Resources                   Gail T. Lovelace
        Director of Management Services               Joseph R. Rodriguez
    Chief Information Officer                         Shereen G. Remez
        Deputy Chief Information Officer              Donald P. Heffernan,
                                                              Acting
        Assistant Chief Information Officer           Donald P. Heffernan
                for Information
                Infrastructure and Support
        Assistant Chief Information Officer           L. Diane Savoy, Acting
                for Planning and Information
                Architecture
        Director, Corporate Information               Diane L. Herdt
                Network
        Director, GSA Data Warehousing                John J. Landers
    Inspector General                                 William R. Barton
        Deputy Inspector General                      Joel S. Gallay
        Executive Assistant to the Inspector          Garrett J. Day
                General
        Assistant Inspector General for               James E. Le Gette
                Administration
        Assistant Inspector General for               Eugene L. Waszily
                Auditing
        Assistant Inspector General for               James E. Henderson
                Investigations
        Counsel to the Inspector General              Kathleen S. Tighe
        Director, Internal Evaluation Staff           Andrew A. Russoniello
    Chairman, GSA Board of Contract Appeals           Stephen M. Daniels
        Vice Chairman                                 Robert W. Parker
        Board Counsel                                 Anne M. Quigley
        Clerk of the Board                            Beatrice Jones
    Chief Financial Officer                           Thomas R. Bloom

    [[Page 566]]

        Director of Budget                            William B. Early, Jr.
        Director of Finance                           Ronald H. Rhodes,
                                                              Acting
        Director of Performance Management            Carole A. Hutchinson
        Director of Financial Management              William J. Topolewski
                Systems
        Controller                                    Elisabeth Gustafson
    General Counsel                                   (vacancy)
        Associate General Counsel for                 Eugenia D. Ellison,
                General Law                                   Acting
        Associate General Counsel for                 George N. Barclay
                Personal Property
        Associate General Counsel for Real            Samuel J. Morris III
                Property

    FEDERAL SUPPLY SERVICE

    1941 Jefferson Davis Highway, Arlington, VA; Mailing address:
    Washington, DC 20406

    Phone, 703-305-6667. Fax, 703-305-6577
    Commissioner, Federal Supply Service              Frank P. Pugliese, Jr.
    Deputy Commissioner                               Donna D. Bennett
    Chief of Staff                                    Barney Brasseux
    Comptroller                                       Jon Jordan
    Director of Transportation Audits                 Jeffrey W. Thurston
    FSS Chief Information Officer                     Raymond J. Hanlein
    Assistant Commissioner for Acquisition            William N. Gormley
    Assistant Commissioner for Business Management    Gary Feit
            and Marketing
    Assistant Commissioner for Contract Management    Patricia Mead
    Assistant Commissioner for Distribution           John Roehmer
            Management
    Assistant Commissioner for Transportation and     Allan Zaic
            Property Management
    Assistant Commissioner for Vehicle Acquisition    Lester Gray Jr.
            and Leasing Services

    FEDERAL TECHNOLOGY SERVICE

    Suite 210 North, 7799 Leesburg Pike, Falls Church, VA 22043

    Phone, 703-285-1020
    Commissioner for Federal Technology Service       Dennis J. Fischer
        Deputy Commissioner                           Sandra N. Bates
        Chief Financial Officer                       Robert E. Suda
        Assistant Commissioner for                    C. Allen Olson
                Acquisition
        Assistant Commissioner for                    Thomas R. Burke
                Information Security
        Assistant Commissioner for                    Charles Self
                Information Technology
                Integration
        Assistant Commissioner for Regional           Margaret Binns
                Services
        Assistant Commissioner for Service            Frank E. Lalley
                Delivery
        Assistant Commissioner for Service            Bruce Brignull
                Development
        Assistant Commissioner for Strategic          Abby Pirnie
                Planning and Business
                Development

    [[Page 567]]

    PUBLIC BUILDINGS SERVICE

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-501-1100
    Commissioner, Public Buildings Service            Robert A. Peck
    Deputy Commissioner                               Paul E. Chistolini
    Chief of Staff                                    Robin Needleman
    Chief Information Officer                         William Piatt
    Assistant Commissioner for Business Performance   Paul Lynch
    Assistant Commissioner for the Federal            Clarence Edwards
            Protective Service
    Assistant Commissioner for Financial and          Frederick T. Alt
            Information Services
    Assistant Commissioner for Portfolio Management   Pamela Wessling
    Assistant Commissioner for Property Disposal      Brian K. Polly
    Assistant Commissioner for Strategic Innovations  Debra Yap, Acting
    Director, PBS Centers of Expertise                Joseph Gerber

    OFFICE OF GOVERNMENTWIDE POLICY

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-501-8880
    Associate Administrator for Governmentwide        G. Martin Wagner
            Policy
    Chief of Staff                                    John G. Sindelar
    Executive Officer                                 Stephanie A. Fontenot
    Deputy Associate Administrator for Acquisition    Ida M. Ustad
            Policy
    Deputy Associate Administrator for Electronic     (vacancy)
            Commerce
    Deputy Associate Administrator for Information    Joan C. Steyaert
            Technology
    Deputy Associate Administrator for                Francis A. McDonough
            Intergovernmental Solutions
    Deputy Associate Administrator for Real Property  David L. Bibb
    Deputy Associate Administrator for                Rebecca R. Rhodes
            Transportation and Personal Property
    Director, Committee Management Secretariat Staff  James L. Dean
    Director, Information Systems Management Staff    Joseph B. McKay
    Director, Regulatory Information Service Center   Ronald C. Kelly

    [For the General Services Administration statement of organization, see
            the Code of Federal Regulations, Title 41, Part 105-53]

    ------------------------------------------------------------------------

    The General Services Administration establishes policy for and provides
    economical and efficient management of Government property and records,
    including construction and operation of buildings; procurement and
    distribution of supplies; utilization and disposal of real and personal
    property; transportation, traffic, and

    [[Page 568]]

    communications management; and management of the governmentwide
    automatic data processing resources program. Its functions are carried
    out at three levels of organization: the central office, regional
    offices, and field activities.

    [GRAPHIC] [TIFF OMITTED] T185193.046

    The General Services Administration (GSA) was established by section 101
    of the Federal Property and Administrative Services Act of 1949 (40
    U.S.C. 751).

    Office of Smart Card Initiatives  The Office of Smart Card Initiatives
    oversees the governmentwide implementation of smart cards. In
    conjunction with other GSA organizations, the Office coordinates GSA's
    role in smart card deployment, develops interoperability and
    standardization criteria for multiapplication smart cards, and assists
    all Federal agencies in developing and piloting card applications. The
    Office also provides expertise and assistance to other Federal agencies
    in developing smart card programs; establishes a governmentwide
    framework for managing multiple financial card services and
    applications; develops and fosters development of various smart card
    applications such as common access ID's and pilot applications for other
    agencies; and works with the private sector and other agencies to
    develop guidance and framework for implementation of interoperable
    governmentwide smart card programs.

    For further information, contact the General Service Administration,
    Office of Smart Card Initiatives. Phone, 202-501-1619.

    Office of Governmentwide Policy  The Office of Governmentwide Policy
    (OGP) collaborates with the Federal community and others to develop
    policies and guidelines, provide education and training, and identify
    best practices in the areas served by GSA's business lines: real
    property and personal property; travel and transportation; acquisition;
    information technology (IT) and electronic commerce; regulatory
    information; and use of Federal advisory committees.
        The Office of Acquisition Policy provides resources to support the
    Federal acquisition system through which the Government obligates more
    than $200 billion a year. The Office's responsibilities include
    researching, developing, and publishing policy guidance, providing
    career development services for the Federal acquisition work force, and
    reporting on more than 20 million contract actions annually. The Office
    also provides policy, planning, and evaluation activities of GSA's
    internal acquisition program and management of the Internet-based
    storehouse of acquisition information, Acquisition Reform Network
    (ARNet). For further information, call 202-501-1043. For electronic
    access, contact http://www.arnet.gov/.
        Electronic commerce is the comprehensive end-to-end electronic
    exchange of information needed to do business. The Office of Electronic
    Commerce develops electronic commerce policies for the Federal
    Government. This includes comanaging, with the Department of Defense, an
    electronic commerce program office which monitors and provides support
    for interagency efforts for electronic commerce across the Government;
    provides support for the Electronic Process Initiative Committee
    objectives and task force; and works with other agencies and with the
    private sector to develop and promote the use of standardized card
    technologies in order to advance a more streamlined electronic
    Government. A major effort is to support the national Electronic
    Benefits Transfer (EBT) program. This program involves working with the
    States and with other Federal agencies to expand and enhance current EBT
    systems to include additional programs with more complex requirements.
    For further information, call, 202-501-1667.
        The Office of Information Technology provides executive and
    interagency information technology (IT) support, including critical
    policy-level support to the Chief Information Officer Council, in
    acquisition pilot projects, training, planning, outreach, and resolution
    of year 2000 computer programming

    [[Page 569]]

    [GRAPHIC] [TIFF OMITTED] T185193.046

    [[Page 570]]

    problems. The Office also supports the Government Information Technology
    Services Board (GITSB) and provides IT tools to support agencies'
    missions. For further information, call 202-501-0202.
        The Office of Intergovernmental Solutions serves as a worldwide
    expert and unique resource on intergovernmental IT issues. The Office
    uses its expertise to help resolve common IT challenges that cross all
    levels of Government. As governments spend valuable investment dollars
    on IT initiatives, the Office uses its unique position and expertise to
    provide insights based upon existing initiatives of the same nature
    elsewhere. It works in close collaboration with State, local, and
    foreign governments and international organizations to promote more
    effective use of information technology. For more information, call 202-
    501-0291.
        The Office of Real Property provides leadership in the use and
    management of real property. It is responsible for the development,
    coordination, administration, and issuance of governmentwide management
    principles, guidelines, regulations, standards, criteria, and policies
    that relate to real property and asset management. Real property
    programs include real estate operation and management, acquisition,
    disposal, design, construction, space standards, delegations, safety and
    environmental issues, and workplace initiatives including telecommuting
    and cooperative administration support units (CASU), whereby agencies
    share in the cost and use of common administrative services. The Office
    explores governmentwide solutions to real property issues through the
    agency's role as the only Federal agency authorized to provide both real
    property guidance and standards to other agencies, as well as space and
    services to other Federal agencies. For further information, call 202-
    510-0856.
        The Office of Transportation and Personal Property develops
    governmentwide policies for personal property utilization, donation, and
    sales, and participates in the development and evaluation of
    governmentwide issues, legislation, policies, and objectives related to
    travel, transportation, mail, personal property, aircraft, and the motor
    vehicle fleet management. For further information, call 202-501-1777.
        The Regulatory Information Service Center compiles and disseminates
    information about Federal regulatory activity. The principal publication
    of the Center is the Unified Agenda of Federal Regulatory and
    Deregulatory Actions, which is published in the Federal Register every
    spring and fall. The spring edition of the Agenda provides the public
    with a unique, comprehensive source of information about regulatory
    actions that Federal agencies are considering or planning. The fall
    edition includes The Regulatory Plan which discusses agencies'
    regulatory priorities and provides more detailed descriptions of
    significant rulemaking actions. Copies of both publications since 1995
    are available through the Office of Governmentwide Policy's website. For
    further information, call 202-482-7345.
        The Committe Management Secretariat plans, develops, evaluates, and
    directs a governmentwide program for maximizing the value-added role of
    public participation in Federal decisionmaking through Federal Advisory
    Committees. For further information, call 202-273-3565.

    For further information, contact the Office of Governmentwide Policy.
    Phone, 202-501-8880. Internet, http://policyworks.gov/.

    Domestic Assistance Catalog  The Federal Domestic Assistance Catalog
    Program collects and disseminates information on all federally operated
    domestic assistance programs such as grants, loans, and insurance. This
    information is published annually in the Catalog of Federal Domestic
    Assistance, and is available through the Federal Assistance Programs
    Retrieval System, a nationally accessible computer system.

    For further information, contact the Federal Domestic Assistance Catalog
    staff. Phone, 202-708-5126.

    Office of Enterprise Development The Office of Enterprise Development
    (OED) focuses on programs, policy, and outreach to assist the small
    business

    [[Page 571]]

    community nationwide in doing business with GSA. By accessing the
    Office's homepage, small businesses can obtain information on GSA's
    current and proposed solicitations, on OED's national and regional
    contacts where small business counseling services are available, and on
    upcoming GSA outreach workshops and conferences.

    For further information, call 202-501-1021. Internet, http://
    www.gsa.gov/oed/.

                                 Small Business Centers--General Services Administration
    ----------------------------------------------------------------------------------------------------------------
                           Region                                           Address                      Telephone
    ----------------------------------------------------------------------------------------------------------------
    National Capital--Washington, DC                      Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
    New England--Boston, MA                               Rm. 290, 10 Causeway St., 02222               617-565-8100
    Northeast and Caribbean--New York, NY                 Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
    Mid-Atlantic--Philadelphia, PA                        Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5525
    Southeast Sunbelt--Atlanta, GA                        Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
    Great Lakes--Chicago, IL                              Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
    Heartland--Kansas City, MO                            Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
    Southwest--Fort Worth, TX                             Rm. 11A09, 819 Taylor St., 76102              817-978-3284
    Rocky Mountain--Denver, CO                            Rm. 145, Denver Federal Ctr., 80225-0006      303-236-7408
    Pacific Rim--San Francisco, CA                        Rm. 405, 450 Golden Gate Ave., 94102          415-522-2700
      Satellite office--Los Angeles, CA                   Rm. 3259, 300 N. Los Angeles St., 90012       213-894-3210
    Northwest/Arctic--Auburn, WA                          400 15th St. SW., 98001                       253-931-7956
    ----------------------------------------------------------------------------------------------------------------

    Contract Appeals  The General Services Administration Board of Contract
    Appeals is responsible for resolving disputes arising out of contracts
    with the General Services Administration, the Department of the
    Treasury, the Department of Education, the Department of Commerce, and
    other Government agencies. The Board is also empowered to hear and
    decide requests for review of transportation audit rate determinations;
    claims by Federal civilian employees regarding travel and relocation
    expenses; and claims for the proceeds of the sale of property of certain
    Federal civilian employees. In addition, the Board provides alternative
    dispute resolution services to executive agencies in both contract
    disputes which are the subject of a contracting officer's decision and
    other contract-related disputes. Although the Board is located within
    the agency, it functions as an independent tribunal.

    For further information, contact the Board of Contract Appeals (G),
    General Services Administration, Washington, DC 20405. Phone, 202-501-
    0585.

    Civil Rights  The Office of Civil Rights is responsible for the agency's
    civil rights program and nondiscrimination in Federal financial
    assistance compliance and federally conducted programs.

    For further information, call 202-501-0767.

    Federal Technology Service

    The Federal Technology Service (FTS) delivers reimbursable local and
    long-distance telecommunications, information technology, and
    information security services to Federal agencies. Its mission is to
    provide information technology solutions and network services to support
    its customers' missions worldwide through its two business lines:
    network services and information technology (IT) solutions.
        The network services business line enables the FTS to provide its
    customers with end-to-end telecommunications services. Also included in
    this business line are several information technology (IT) applications
    approved by the Interagency Management Council which ensure that state-
    of-the-art technologies are deployed throughout the Government in a
    timely and cost-effective manner.
        --The FTS2001 contracts provide world-class, worldwide long-distance
    telecommunications service that offers the Federal Government low-cost,
    state-of-the-art voice, data, and video telecommunications. The FTS2001
    contracts also provide Internet and Intranet services and introduce
    online electronic ordering, billing, and network management to Federal
    agencies. The FTS2001 contracts were awarded to Sprint and MCI in
    December of 1998

    [[Page 572]]

    and January of 1999 as separate 4-year contracts with four 1-year option
    periods. The FTS2001 contracts may be readily updated to address
    emerging telecommunications needs such as in the cellular and satellite
    areas. A group of technical management service contracts have also been
    awarded to support agencies in their use of FTS2001. The FTS2001
    contracts replace FTS2000 services, two very successful 10-year domestic
    long-distance contracts with Sprint and AT&T which have saved the
    Federal Government billions of dollars in long-distance costs. The
    FTS2000 have been extended through the end of 1999 and possibly into
    2000 to provide an orderly transition of 1.7 million Federal agency
    customers to the new contracts. FTS2001 moves the Federal Government
    from a mandatory-use long-distance environment to an environment of
    choice. Agencies are now free to choose to use the FTS2001 vendor which
    best meets their needs or to allocate their service between vendors.
    Agencies are also now free to pursue another telecommunications vendor
    if neither FTS2001 contract is their best choice. This freedom of choice
    will encourage FTS2001 services to remain up-to-date and cost effective
    and to continue to meet user needs.
        --Local telecommunications service provides local voice and data
    telecommunications to Federal agencies nationwide. In the wake of
    reforms effected by the Telecommunications Act of 1996, FTS is pursuing
    lower prices for service in the major markets through its metropolitan
    area acquisition program. The program utilizes competition to achieve
    substantial price reductions for local telecommunications services in
    metropolitan areas.
        The IT solutions business line helps agencies acquire, manage,
    integrate, and use information technology (IT) resources and protect the
    security of Federal information. The core business of the IT solutions
    business line is the reselling of private sector solutions that are
    obtained through the award and administration of contracts with the
    private sector. The underlying business goal of IT solutions is to
    provide the same products or services or solutions with the same level
    of service at the same price to all clients, regardless of their
    geographic location. To achieve this goal, IT solutions has implemented
    a concept of operations based on distinct service-delivery and
    solutions-development centers of expertise.
        --Client Support Centers (CSC's) provide direct client interface and
    support, issue and manage task orders against contracts, and deliver
    (resell) solutions to clients. IT solutions consists of 2 national and
    11 regional CSC's. The two national CSC's are the Federal Systems
    Integration and Management Center (FEDSIM) and the Office of Information
    Security (OIS). Both centers provide services on a fee-for-service basis
    and support Federal clients throughout the world. FEDSIM helps agencies
    acquire and use information systems and technology. Primary services
    include acquisition management and support, large-scale systems
    integration, office systems support, software management, and data
    center management. OIS provides worldwide information systems and
    infrastructure security services to Federal agencies conducting national
    security and sensitive operations. OIS services range from supporting
    U.S. intelligence missions worldwide to working with government and
    industry to develop a secure government infrastructure. The 11 regional
    CSC's operate under the auspices of the IT Solutions Regional Services
    Center and provide IT products and services to Federal clients located
    within their region.
        --Solutions Development Centers (SDC's) award and administer IT
    contracts for CSC's and other Federal agencies. IT solutions operates
    four SDC's that develop, award, and administer innovative contracting
    solutions to address Federal agency requirements for IT products and
    services. Contracts (solutions) are available for use by all CSC's. The
    four current SDC's are the Federal Computer Acquisition Center (FEDCAC),
    the Pacific Rim region, a partnership of the Southeast Sunbelt and the
    Greater Southwest regions, and the Federal

    [[Page 573]]

    Acquisition Services for Technology (FAST) program. FEDCAC develops
    contractual vehicles with very high dollar values (over $100 million)
    both for CSC's within IT solutions and for other Federal agencies
    conducting major IT procurements. Examples include the seat management
    contract developed for IT solutions, the FBI fingerprint identification
    system, and the Forest Service automation system. The Pacific Rim region
    develops and administers contracts for use by all CSC's, including the
    recently awarded ANSWER contract. The Southeast Sunbelt and Greater
    Southwest regions partnership develops and administers contracts for use
    by all CSC's. FAST develops, administers, and consolidates contracts for
    the acquisition of commercial, off-the-shelf IT products and
    commodities, and for the acquisition of noncomplex integration services.
    Federal Information Center Program  A clearinghouse for information
    about the Federal Government, the program can eliminate the maze of
    referrals that people have experienced in contacting the Federal
    Government. Persons with questions about a Government program, service,
    or agency, and who are unsure of which agency to contact, should contact
    the Center. A specialist will either answer the question or locate an
    expert who can.
        The Center's telephones are answered by information specialists
    between 9 a.m. and 8 p.m., eastern time, Monday through Friday, except
    Federal holidays. The Center's information recordings that discuss
    frequently asked questions are available 24 hours a day.

    For further information, contact the Federal Information Center toll-
    free. Phone, 800-688-9889. TDD, 800-326-2996.

    Federal Relay Service (FRS)  The Federal Relay Service ensures that all
    citizens--hearing individuals and individuals who are deaf, hard of
    hearing, or speech-disabled--have equal access to the Federal
    Telecommunications System. FRS is a communication system that enables
    Federal employees to conduct official duties, and the general public to
    conduct business with the Federal Government and its agencies, and it
    acts as an intermediary for telecommunications between hearing
    individuals and individuals who are deaf, hard of hearing, and/or have
    speech disabilities. FRS is accessible domestically (50 States as well
    as Puerto Rico, the Virgin Islands, and the District of Columbia) and
    nondomestically (280 countries) world-wide.
        FRS broadens employment and advancement opportunities for
    individuals who are deaf, hard of hearing, or have speech disabilities
    by providing them a communication vehicle to efficiently accomplish
    various tasks as needed. There are no restrictions on the length or
    number of calls placed.
        For a free copy of the U.S. Government TTY Directory, call 888-878-
    3256, or contact the Consumer Information Center, Department TTY,
    Pueblo, CO 81009. The directory is also available electronically through
    the Internet, at http://www.gsa.gov/frs/.
        For a free copy of the Federal Relay Service Brochure, contact the
    GSA Federal Telecommunications Service at 703-904-2848. TTY users call
    703-904-2440. To reach the Federal Relay Service, call 800-877-8339
    (TTY-ASCII-voice-Spanish). Information is available online through the
    Automated Federal TTY Directory at 800-877-8845, TTY only.

    For further information, contact the General Services Administration
    Federal Technology Service. Phone, 703-904-2848. TTY, 800-877-8339.

    Federal Supply Service

    The Federal Supply Service (FSS) supports Federal agencies worldwide by
    providing them with billions of dollars worth of supplies and services
    each year. By taking advantage of the Government's aggregate buying
    power, FSS achieves significant savings for both the customer and the
    taxpayer. Its programs are an important link in the Government's efforts
    to protect the environment and to give back to the community for the
    public benefit. FSS actively seeks participation by small businesses and
    serves as a distributor for supplies and services produced under the
    Javits-

    [[Page 574]]

    Wagner-O'Day Program and by the Federal Prison Industries. FSS carries
    out its mission through four business lines.
        --The supply and procurement business line operates a worldwide
    supply system to contract for and distribute personal property and
    services to Federal agencies. It offers convenience, quality, best
    value, and choice by making available a wide array of commercial
    products and services, from office equipment and supplies, paint, tools,
    IT equipment and software, and furniture, to contracts for services such
    as purchase cards, auditing and financial management, and airline
    travel. The supply system includes products and services aimed at
    minimizing waste, conserving natural resources, and preventing or
    reducing pollution, such as recycled and recycled-content products,
    energy efficient office equipment and appliances, safer paints and
    cleaning products, and hazardous waste recovery and disposal systems.
    Customer orders are filed through the business line's distribution
    system or by direct delivery from contractors.
        --The vechicle acquisiton and leasing services business line buys
    and leases new vehicles to provide Federal agencies with a modern fleet
    and timely replacement of vehicles, lower lease costs, professional
    maintenance management, and a selection of alternative-fuel vehicles.
    The GSA fleet is an economical source for leased vehicles and related
    services. Full-service leases, which include acquisition, maintenance,
    fuel, replacement, and disposal, are offered for several classes of
    vehicles. The GSA commitment to environmental programs is evidenced in
    this business line through the purchase and lease of vehicles powered by
    alternative fuels such as methanol, ethanol, compressed natural gas,
    liquid petroleum gas, and electricity. The GSA fleet is the largest
    alternative-fuel vehicle fleet in the Federal Government.
        --The personal property business line helps to maximize the
    Government's investment in personal property as well as to serve the
    public benefit. The utilization program promotes the continued use of
    personal property already owned by the Government by making excess
    property generated by one agency available for transfer to another. If
    no Federal need exists for the property, the donation program makes it
    available to State and local governments and private nonprofit
    organizations and institutions, such as educational and health
    activities and programs for the elderly and the homeless. Unneeded
    Federal property that is not donated is offered for sale to the public.
        --The travel and transportation business line provides Federal
    agencies with easy access to commercial sources that can arrange
    employee travel or ship parcels, freight, and household goods. Through
    its travel management centers, agencies can shift the administrative
    burden of arranging travel from in-house staff to commercial travel
    agents at no cost to the Government. Through negotiated agreements with
    carriers, the business line offers economical and efficient services for
    transporting the Government's small packages, freight, and household
    goods of relocating employees at rates well below those of commercial
    competitors. The business line also manages a transportation audits
    program to protect the Government's economic interests in complex
    transportation matters. This program utilizes the services of commercial
    audit firms to prevent or detect overcharges by carriers in moving the
    Government's people and things

    For more information, contact the Federal Supply Service, Washington, DC
    20406. Phone, 703-305-5600. Internet, http://www.fss.gsa.gov/.

    Public Buildings Service

    The Public Buildings Service (PBS) provides work environments for over
    one million Federal employees nationwide. Since 1949, PBS has served as
    a builder, developer, lessor, and manager of federally owned and leased
    properties, currently totaling more than 280 million square feet in the
    50 States, the District of Columbia, Puerto Rico, and the Virgin
    Islands. PBS provides a full range of real estate services, property
    management, construction and repairs, security

    [[Page 575]]

    services, property disposal, and overall portfolio management.

    For further information, contact the Office of the Commissioner. Phone,
    202-501-1100.

    Office of Portfolio Management The Office of Portfolio Management has
    broad responsibility for the management of GSA's portfolio of
    Government-owned and leased buildings. Its mission is to enhance the
    value and performance of the portfolio in four areas: maximizing return
    on investment; promoting effective building utilization and operation;
    supporting Federal social and economic programs; and serving GSA
    customers. Its principal activities include strategic and business
    planning, capital investment and divestment decisionmaking, and analysis
    of portfolio and asset performance.

    For further information, contact the Office of Portfolio Management.
    Phone, 202-501-0638.

    Office of Financial and Information Systems The Office of Financial and
    Information Systems is responsible for PBS' financial management and
    information technology systems. The Office's chief responsibility is to
    ensure the financial viability of PBS and the Federal Buildings Fund.
    The Office's information systems responsibilities include providing
    customer service, system develop, oversight of the nationwide
    information technology platform, and project management. The Office
    provides integration for major information technology projects to ensure
    data integrity, quality, and a standard environment.

    For further information, contact the Office of Financial and Information
    Systems. Phone, 202-501-0658.

    Office of Federal Protective Service The Office of Federal Protective
    Service (FPS) enforces security rules and regulations governing public
    buildings, maintains law and order, and protects life and property in
    GSA-controlled buildings. FPS offers a range of security services to
    protect employees and visitors in GSA-controlled buildings. The Office
    develops and administers guidelines and standards for uniformed force
    operations, investigates criminal offenses, and oversees communications
    and alarm systems. The Federal Protective Service coordinates with
    appropriate Federal, State, and local government officials for security
    and law enforcement requirements. Through Executive Order 12977, FPS
    plays a critical role in providing security for all Federal facilities
    through its leadership of the Federal Interagency Security Committee.

    For further information, contact the Office of Federal Protective
    Service. Phone, 202-501-0907.

    Office of Business Performance The Office of Business Performance
    develops and implements the nationwide PBS performance standards for the
    management of real property programs. Business Performance provides
    performance measures, technical expertise and guidance, and program
    advocacy for a range of real property programs, including building
    operations, capital improvement, realty services, building environmental
    management, fire and occupational safety, historic preservation,
    accessibility, and recycling. Business Performance serves PBS regional
    offices by disseminating best practices, coordinating management
    initiatives such as reengineering and activity based costing, and acting
    as a data/information clearinghouse. The Office also works to improve
    PBS performance by coordinating benchmarking among regions, other
    Government agencies, and industry.

    For further information, contact the Office of Business Performance.
    Phone, 202-501-0971.

    Office of Strategic Innovations The Office of Strategic Innovations is
    responsible for nurturing and facilitating the development of innovative
    products, practices, and strategies that improve PBS' performance,
    services, and competitive edge. Responsibilities include innovating and
    evaluating emerging issues affecting PBS through teams or working
    groups; developing ideas until they are well-framed; working with other
    parts of PBS to coordinate and shepherd initiatives in alliance with
    their eventual ``owners,'' either within the National Office, a Center
    of

    [[Page 576]]

    Expertise, or in the regions; and bringing together resources to review,
    evaluate, and pursue concepts and ideas.

    For further information, contact the Office of Strategic Innovations.
    Phone, 202-501-0376.

    Office of Property Disposal Property Disposal manages the use and
    disposal of surplus real property governmentwide. Surplus properties are
    redistributed to other Federal agencies, State and local governments,
    and eligible nonprofit institutions for various public purposes, or are
    sold competitively to the general public. As a central broker, PBS is a
    one-stop agency for property disposal, with an expansive network of
    market contacts in the private and public sectors. Property Disposal
    provides assistance and advice on complex disposal issues to Congress,
    military departments, other Federal agencies, State and local
    governments, and the private sector. The majority of this work is
    performed on a reimbursable basis.

    For further information, contact the Office of Property Disposal. Phone,
    202-501-0210.

    Office of External Affairs The Office of External Affairs focuses on
    customer relations, strategic marketing, industry outreach, and
    communications. External Affairs is responsible for pursuing an active
    strategy of external communications focused on customer agencies,
    Congress, the Office of Management and Budget, industry, and the public.
    External Affairs' National Account Executive Program is a special effort
    to partner with key customers to raise their awareness of current and
    future services offered by PBS.

    For further information, contact the Office of External Affairs. Phone,
    202-501-0018.

    Centers of Expertise PBS Centers of Expertise are located at both the
    National Office and in regional offices across the country to deliver
    state-of-the-art information and hands-on operating assistance quickly
    and efficiently for a particular project or situation. Centers of
    Expertise are groups of recognized leaders in a particular area who keep
    abreast of state-of-the-art techniques, propose new solutions to
    problems, and provide technical assistance and guidance to PBS regional
    activities. The missions of the 12 Centers reflect the diversity in PBS
    operations and include Design Programs, Historic Buildings and Arts,
    Presidential Libraries, Retail Tenant Services, Energy and Public
    Utilities, Courthouse Management, Complex Leases, Child Care, Site
    Selection and Acquisition, Project Management, Border Stations, and
    Property Disposal.

    For further information about the Centers, call 202-501-0887.

    Regional Offices  Regional offices are located in 11 U.S. cities. Within
    its area of jurisdiction, each regional office is responsible for
    executing assigned programs.

                Regional Offices--General Services Administration
    ------------------------------------------------------------------------
              Region                   Address             Administrator
    ------------------------------------------------------------------------
    New England...............  Boston, MA (10         Robert J. Dunfey, Jr.
                                 Causeway St., 02222).
    Northeast and Caribbean...  New York, NY (26       Robert Martin, Acting
                                 Federal Plz., 10278).
    Mid-Atlantic..............  Philadelphia, PA (100  Rafael Borras
                                 Penn Sq. E., 19107-
                                 3396).
    Southeast Sunbelt.........  Atlanta, GA (Suite     Carol A. Dortch
                                 2800, 401 W.
                                 Peachtree St. NW.,
                                 30365).
    Great Lakes...............  Chicago, IL (230 S.    William C. Burke
                                 Dearborn St., 60604).
    The Heartland.............  Kansas City, MO (1500  Glen W. Overton
                                 E. Bannister Rd.,
                                 64131).
    Greater Southwest.........  Fort Worth, TX (819    John Pouland
                                 Taylor St., 76102).
    Rocky Mountain............  Denver, CO (Denver     Polly B. Baca
                                 Federal Ctr., 80225-
                                 0006).
    Pacific Rim...............  San Francisco, CA      Kenn N. Kojima
                                 (5th Fl., 450 Golden
                                 Gate Ave., 94102).
    Northwest/Arctic..........  Auburn, WA (GSA Ctr.,  L. Jay Pearson
                                 98002).
    National Capital..........  Washington, DC (7th    Nelson B. Alcalde
                                 and D Sts. SW.,
                                 20407).
    ------------------------------------------------------------------------

    Sources of Information

    Consumer Information Center (CIC)  Organized under the Office of
    Communications, CIC assists Federal agencies in the release of relevant
    and useful consumer information and generates increased public awareness
    of this information. CIC publishes quarterly the Consumer Information
    Catalog,

    [[Page 577]]

    which is free to the public and lists more than 200 free or low-cost
    Federal consumer interest publications. Topics include health, food,
    nutrition, money management, employment, Federal benefits, the
    environment, and education. The Catalog is widely distributed through
    congressional offices, Federal facilities, educators, State and local
    governmental consumer offices, and private nonprofit organizations. For
    a free copy of the Catalog, write to the Consumer Information Center,
    Pueblo, CO 81009. Phone, 888-8-PUEBLO (toll-free). Bulk copies are free
    to nonprofit organizations. Information regarding the Consumer
    Information Center is also available electronically through the
    Internet, at http://www.pueblo.gsa.gov/.
    Contracts  Individuals seeking to do business with the General Services
    Administration may obtain detailed information from the Business Service
    Centers listed in the preceding text. Inquiries concerning programs to
    assist small business should be directed to one of the Business Service
    Centers.
    Electronic Access  Information about GSA is available electronically
    through the Internet, at http://www.gsa.gov/.
    Employment  Inquiries and applications should be directed to the Human
    Resources Division (CPS), Office of Human Resources Policy and
    Operations, General Services Administration, Washington, DC 20405.
    Schools interested in the recruitment program should contact the Human
    Resources Division (CPS), Office of Human Resources Policy and
    Operations, Washington, DC 20405 (phone, 202-501-0370), and/or the
    appropriate regional office listed above.
    Fraud and Waste  Contact the Inspector General's Office at 800-424-5210
    (toll-free) or 202-501-1780 (in the Washington, DC, metropolitan area).
    Freedom of Information and Privacy Act Requests  Inquiries concerning
    policies pertaining to Freedom of Information Act and Privacy Act
    matters should be addressed to the General Services Administration
    (CAI), Attn: GSA FOIA or Privacy Act Officer, Room 7100, Washington, DC
    20405. Phone, 202-501-2262 or 501-3415. Fax, 202-208-5298. FOIA or
    Privacy Act requests concerning GSA regions should be directed to the
    FOIA or Privacy Act officers for the particular region (see regional
    office listing in the preceding text).
    Public and News Media Inquiries  The Office of Communications is
    responsible for the coordination of responses to inquiries from both the
    general public and news media, as well as for maintaining an information
    network with agency employees with regard to items of interest to the
    Federal worker. The Office issues news releases and is responsible for
    publishing the GSA Update, a daily bulletin of noteworthy items designed
    to keep agency employees apprised of pertinent issues.
    Publications  Many publications are available at moderate prices through
    the bookstores of the Government Printing Office. Others may be obtained
    free or at production cost from a Small Business Center or the Federal
    Information Center. (See pages 571 and 573, respectively.) The telephone
    numbers and addresses of the Federal Information Centers and of the
    Government Printing Office bookstores are listed in local telephone
    directories. If a publication is not distributed by any of the centers
    or stores, inquiries should be directed to the originating agency's
    service or office. The addresses for inquiries are:

      Public Buildings Service (P), General Services Administration,
        Washington, DC 20405

      Federal Supply Service (F), General Services Administration,
        Washington, DC 20406

      Office of Finance (BC), General Services Administration, Washington,
        DC 20405

      Federal Technology Service (T), General Services Administration, 7799
        Leesburg Pike, Falls Church, VA 22043

        Those who would like a list of publications or who are not certain
    of the service or office of origin should write to the Director of
    Publications (XD), General Services Administration, Washington, DC
    20405. Phone, 202-501-1235.
    Small Business Activities  Inquiries concerning programs to assist small
    businesses should be directed to one of

    [[Page 578]]

    the Small Business Centers listed in the preceding text.
    Speakers  Inquiries and requests for speakers should be directed to the
    Office of Communications (X), General Services Administration,
    Washington, DC 20405 (phone, 202-501-0705); or contact the nearest
    regional office.

    For further information concerning the General Services Administration,
    contact the Office of Communications (X), General Services
    Administration, Washington, DC 20405. Phone, 202-501-0705. Internet,
    http://www.gsa.gov/.

    ------------------------------------------------------------------------