[United States Government Manual]
[June 02, 1998]
[Pages 571-582]
[From the U.S. Government Publishing Office, www.gpo.gov]



GENERAL SERVICES ADMINISTRATION

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-708-5082. Internet, http://www.gsa.gov/.
Administrator of General Services                 David J. Barram
Special Assistant to the Administrator            Jackie Robinson
Deputy Administrator                              Thurman M. Davis, Sr.
Chief of Staff                                    Martha N. Johnson
Deputy Chief of Staff                             Eric M. Dodds
Associate Administrator for Equal Employment      James M. Taylor, 
        Opportunity                                       Acting
Associate Administrator for Enterprise            Dietra L. Ford
        Development
Associate Administrator for Communications        Beth Newburger
Associate Administrator for Congressional and     William R. Ratchford
        Intergovernmental Affairs
Associate Administrator for Management and        Susan Clampitt
        Workplace Programs
    Chief of Staff for Management and             Elaine P. Dade
            Workplace Programs
    Director of Human Resources                   Gail T. Lovelace
    Director of Management Services               Joseph R. Rodriguez
    Controller                                    Elisabeth Gustafson
Chief Information Officer                         Shereen G. Remez
    Deputy Chief Information Officer              Donald P. Heffernan, 
                                                          Acting
    Assistant Chief Information Officer           Donald P. Heffernan
            for Information 
            Infrastructure and Support
    Assistant Chief Information Officer           L. Diane Savoy, Acting
            for Planning and Information 
            Architecture
    Director, Corporate Information               Diane L. Herdt
            Network
    Director, GSA Data Warehousing                John J. Landers
Inspector General                                 William R. Barton
    Deputy Inspector General                      Joel S. Gallay
    Executive Assistant to the Inspector          Garrett J. Day
            General
    Assistant Inspector General for               James E. Le Gette
            Administration
    Assistant Inspector General for               William E. Whyte, Jr.
            Auditing
    Assistant Inspector General for               James E. Henderson
            Investigations
    Counsel to the Inspector General              Kathleen S. Tighe
    Director, Internal Evaluation Staff           Andrew A. Russoniello
Chairman, GSA Board of Contract Appeals           Stephen M. Daniels
    Vice Chairman                                 Robert W. Parker
    Board Counsel                                 Anne M. Quigley
    Clerk of the Board                            Beatrice Jones
Chief Financial Officer                           Thomas R. Bloom
    Director of Budget                            William B. Early, Jr.
    Director of Finance                           Ronald H. Rhodes, 
                                                          Acting
    Director of Performance Management            Carole A. Hutchinson

[[Page 572]]

    Director of Financial Management              William J. Topolewski
            Systems
General Counsel                                   Emily Clark Hewitt
    Associate General Counsel for                 Eugenia D. Ellison, 
            General Law                                   Acting
    Associate General Counsel for                 George N. Barclay
            Personal Property
    Associate General Counsel for Real            Samuel J. Morris III
            Property

FEDERAL SUPPLY SERVICE

1941 Jefferson Davis Highway, Arlington, VA; Mailing address: 
Washington, DC 20406

Phone, 703-305-6667. Fax, 703-305-6577
Commissioner, Federal Supply Service              Frank P. Pugliese, Jr.
Deputy Commissioner                               Donna D. Bennett
Chief of Staff                                    Barney Brasseux
Comptroller                                       Jon Jordan
Director of Transportation Audits                 Jeffrey W. Thurston
FSS Chief Information Officer                     Raymond J. Hanlein
Assistant Commissioner for Acquisition            William N. Gormley
Assistant Commissioner for Business Management    Gary Feit
        and Marketing
Assistant Commissioner for Contract Management    Patricia Mead
Assistant Commissioner for Distribution           John Roehmer
        Management
Assistant Commissioner for Transportation and     Allan Zaic
        Property Management
Assistant Commissioner for Vehicle Acquisition    Lester Gray Jr.
        and Leasing Services

FEDERAL TECHNOLOGY SERVICE

Suite 210 North, 7799 Leesburg Pike, Falls Church, VA 22043

Phone, 703-285-1020
Commissioner for Federal Technology Service       Dennis J. Fischer
    Deputy Commissioner                           Sandra N. Bates
    Chief Financial Officer                       Robert E. Suda
    Assistant Commissioner for                    C. Allen Olson
            Acquisition
    Assistant Commissioner for                    Thomas R. Burke
            Information Security
    Assistant Commissioner for                    Charles Self
            Information Technology 
            Integration
    Assistant Commissioner for Regional           Margaret Binns
            Services
    Assistant Commissioner for Service            Frank E. Lalley
            Delivery
    Assistant Commissioner for Service            Bruce Brignull
            Development
    Assistant Commissioner for Strategic          Abby Pirnie
            Planning and Business 
            Development

PUBLIC BUILDINGS SERVICE

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-1100
Commissioner, Public Buildings Service            Robert A. Peck
Deputy Commissioner                               Paul E. Chistolini

[[Page 573]]

Chief of Staff                                    Anthony E. Costa
Chief Information Officer                         Paul Wohlleben
Assistant Commissioner for Business Performance   Anthony Artigliere, 
                                                          Acting
Assistant Commissioner for External Affairs       Joel Odum
Assistant Commissioner for the Federal            Clarence Edwards
        Protective Service
Assistant Commissioner for Financial and          Frederick T. Alt
        Information Services
Assistant Commissioner for Portfolio Management   Pamela Wessling
Assistant Commissioner for Property Disposal      Brian K. Polly
Assistant Commissioner for Strategic Innovations  Sharon Roach
Director, PBS Centers of Expertise                John Petkewich

OFFICE OF GOVERNMENTWIDE POLICY

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-8880
Associate Administrator for Governmentwide        G. Martin Wagner
        Policy
Chief of Staff                                    John Sindelar
Executive Officer                                 Stephanie Fontenot
Director, Committee Management Secretariat Staff  James Dean
Director of Electronic Commerce                   Anthony Trenkle
Director, Information Systems Management Staff    Mike McNeill
Director, Regulatory Information Service Center   Mark Schoenberg
Deputy Associate Administrator for Acquisition    Ida M. Ustad
        Policy
Deputy Associate Administrator for Information    Joan Steyaert
        Technology
Deputy Associate Administrator for                Francis A. McDonough
        Intergovernmental Solutions
Deputy Associate Administrator for Real Property  David L. Bibb
Deputy Associate Administrator for                Rebecca R. Rhodes
        Transportation and Personal Property

[For the General Services Administration statement of organization, see 
        the Code of Federal Regulations, Title 41, Part 105-53]

------------------------------------------------------------------------

The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, traffic, and communications management; and 
management of the governmentwide automatic data processing resources 
program. Its functions are carried out at three levels of organization: 
the central office, regional offices, and field activities.

The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).


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[GRAPHIC] [TIFF OMITTED] T177653.046


[[Page 575]]


Acquisition Policy  The Office of Acquisition Policy within the Office 
of Governmentwide Policy, plans, directs, and coordinates a 
comprehensive, agencywide acquisition policy program, including the 
establishment of major agency acquisition goals and objectives.
    The Office of Acquisition Policy has a major role in developing, 
maintaining, issuing, and administering guiding principles via the 
Federal Acquisition Regulation (FAR), which is applicable to all Federal 
agencies. It chairs the Civilian Agency Acquisition Council and provides 
administrative support through the FAR Secretariat. The Office develops 
GSA implementing and supplementing principles required by FAR, which is 
published as the General Services Administration Acquisition Regulation.
    The Office manages the agency's internal system for the suspension 
and debarment of nonresponsive contractors and a governmentwide system 
for exchanging information on debarred, suspended, and ineligible 
parties. The Office also is responsible for overseeing the agency's 
acquisition information system and serves as agency coordinator for the 
Federal Procurement Data System.
    The Office's Federal Acquisition Institute fosters and promotes 
governmentwide career management and training programs to develop a 
professional workforce and coordinates governmentwide studies to improve 
the procurement process.

For further information, call 202-501-1043.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants, loans, and insurance. This 
information is published annually in the Catalog of Federal Domestic 
Assistance, and is available through the Federal Assistance Programs 
Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Office of Enterprise Development The Office of Enterprise Development 
(OED) focuses on programs, policy, and outreach to assist the small 
business community nationwide in doing business with GSA. By accessing 
the Office's home page, small businesses can obtain information on GSA's 
current and proposed solicitations, on OED's national and regional 
contacts where small business counseling services are available, and on 
upcoming GSA outreach workshops and conferences. The Web site address is 
            http://www.gsa.gov/oed.

For further information, call 202-501-1021.


                             Small Business Centers--General Services Administration
----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                      Telephone
----------------------------------------------------------------------------------------------------------------
National Capital--Washington, DC                      Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
New England--Boston, MA                               Rm. 290, 10 Causeway St., 02222               617-565-8100
Northeast and Caribbean--New York, NY                 Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
Mid-Atlantic--Philadelphia, PA                        Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5523
Southeast Sunbelt--Atlanta, GA                        Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
Great Lakes--Chicago, IL                              Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
Heartland--Kansas City, MO                            Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
Southwest--Fort Worth, TX                             Rm. 11A09, 819 Taylor St., 76102              817-978-3284
Rocky Mountain--Denver, CO                            Rm. 145, Denver Federal Ctr., 80225-0006      303-326-7408
Pacific Rim--San Francisco, CA                        Rm. 405, 450 Golden Gate Ave., 94102          415-522-2700
  Satellite office--Los Angeles, CA                   Rm. 3259, 300 N. Los Angeles St., 90012       213-894-3210
Northwest/Arctic--Auburn, WA                          400 15th St. SW., 98001                       206-931-7956
----------------------------------------------------------------------------------------------------------------

Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration, the Department of the 
Treasury, the Department of Education, the Department of Commerce, and 
other

[[Page 576]]

Government agencies. The Board is also empowered to hear and decide 
requests for review of transportation audit rate determinations; claims 
by Federal civilian employees regarding travel and relocation expenses; 
and claims for the proceeds of the sale of property of certain Federal 
civilian employees. In addition, the Board provides alternative dispute 
resolution services to executive agencies in both contract disputes 
which are the subject of a contracting officer's decision and other 
contract-related disputes. Although the Board is located within the 
agency, it functions as an independent tribunal.

For further information, contact the Board of Contract Appeals (G), 
General Services Administration, Washington, DC 20405. Phone, 202-501-
0585.

Equal Employment Opportunity  The Office of Equal Employment Opportunity 
is responsible for the agency's equal employment opportunity program and 
nondiscrimination in Federal financial assistance compliance and 
federally conducted programs.

For further information, call 202-501-0767.

Federal Technology Service

The Federal Technology Service (FTS) delivers reimbursable local and 
long-distance telecommunications, information technology, and 
information security services to Federal agencies. Its mission is to 
provide information technology solutions and network services to support 
its customers' missions worldwide through its two business lines: 
Network Services and Information Technology Solutions.
    The Network Services business line enables the FTS to provide its 
customers with end-to-end telecommunications services. Also included in 
this business line are several information technology (IT) applications 
approved by the Interagency Management Council which ensure that state-
of-the-art technologies are deployed throughout the Government in a 
timely and cost-effective manner.
    --The FTS2000 contracts provide long-distance telecommunications 
service that offers the Federal Government low-cost, state-of-the-art, 
integrated voice, data, and video telecommunications. FTS2000 services 
are provided to more than 1.7 millions users through two multi-billion 
dollar 10-year contacts that were awarded to AT&T and Sprint in December 
1988. In the December 1997 GSA Report to Congress on the Cost 
Effectiveness of the FTS2000 Program, FTS2000 prices were shown to be 14 
percent lower in the aggregate for the Government's telecommunications 
requirements than the lowest commercial equivalent. With the contracts 
due to expire in December 1998, FTS has worked with industry, Congress, 
and the Executive branch to develop a post-FTS2000 program strategy, or 
FTS2001, which outlines a flexible, evolving approach to provide for 
comprehensive contracts offering all telecommunications services 
worldwide. As allowed by law, FTS2001 will no longer be mandatory for 
Federal agencies; thus it will be increasingly important for FTS2001 
services to be better, faster, cheaper, and easier to use than 
commercial services.
    --Local Telecommunications Service provides local voice and data 
telecommunications to Federal agencies nationwide. In the wake of 
reforms effected by the Telecommunications Act of 1996, FTS is pursuing 
lower prices for service in the major markets through its Metropolitan 
Area Acquisition program. The program will take advantage of competition 
to achieve substantial price reductions for local telecommunications 
services in metropolitan areas.
    The IT Solutions business line helps agencies acquire, manage, 
integrate, and use technology resources and protect the security of 
Federal information on-line. The programs under this business line are 
nonmandatory and fully self-supporting.
    --The Federal Information Systems Support Program (FISSP) provides 
agencies with systems definition and design, business and scientific 
software services, computer security studies and risk analyses, 
facilities management, and other related services through contracts with 
private sector vendors. Its business

[[Page 577]]

volume grew 13%, from $276 million in FY 1995 to $312 million in FY 
1996.
    --The Federal Systems Integration and Management Center (FEDSIM) 
helps agencies acquire and use information systems and technology, 
including hardware, software, maintenance, training, and analyst 
support. FEDSIM, through the Virtual Data Center Services contract, 
provides data processing outsourcing services to Federal agencies, 
offering a quick, low-cost alternative for obtaining commercial data 
processing services.
    --The Federal Computer Acquisition Center (FEDCAC) delivers full-
service management of computer acquisitions worth more than $100 
million. Its achievements include the FBI Fingerprint Identification 
System, the State Department mainframe upgrades, the Agriculture 
Department Forest Service Automation System, the National Institutes of 
Health computer facilities acquisition, and the Department of Energy 
telecommunications system. FEDCAC is currently working with FTS' Seat 
Management Program Office to award the Seat Management contract to 
provide desktop computing as a comprehensive service.
    --The Federal Acquisition Support for Technology (FAST) procures 
commercially available off-the-self information technology software, 
equipment, and noncomplex integration services.
    --The Office of Information Security provides worldwide information 
technology support services to all Government activities, including 
United States allies, conducting classified, sensitive but unclassified, 
diplomatic, or military missions. To meet this responsibility, the 
program participates in the development of governmentwide information 
security policies and provides a comprehensive range of information 
security technical services necessary to manage and support clients' 
mission critical information systems.
Federal Information Center Program  A clearinghouse for information 
about the Federal Government, the program can eliminate the maze of 
referrals that people have experienced in contacting the Federal 
Government. Persons with questions about a Government program, service, 
or agency, and who are unsure of which agency to contact, should contact 
the Center. A specialist will either answer the question or locate an 
expert who can.
    The Center's telephones are answered by information specialists 
between 9 a.m. and 8 p.m., eastern time, Monday through Friday, except 
Federal holidays. The Center's information recordings that discuss 
frequently asked questions are available 24 hours a day.

For further information, contact the Federal Information Center toll-
free. Phone, 800-688-9889. TDD, 800-326-2996.

Federal Information Relay Service (FIRS)  The Service acts as an 
intermediary for telecommunications between hearing individuals and 
individuals who are deaf, hard of hearing, and/or have speech 
disabilities. FIRS is accessible nationwide to all 50 States as well as 
the District of Columbia, Puerto Rico, the Virgin Islands, and Guam.
    FIRS enables Federal employees to conduct official duties and the 
general public to conduct business with the Federal Government and its 
agencies. FIRS broadens employment and advances opportunities for 
individuals who are deaf, hard of hearing, and/or with speech 
disabilities by ensuring them accessibility to the Federal 
telecommunications system. There are no restrictions on the length or 
numbers of calls placed.
    For a free copy of the U.S. Government TDD/TTY Directory, contact 
the Consumer Information Center, Department TDD/TTY, Pueblo, CO 81009. 
The directory is also available electronically through the Internet, at 
http://www.pueblo.gsa.gov/.
    For a free copy of the Federal Information Relay Service Brochure, 
contact the GSA Federal Telecommunications Service. Phone, 703-904-2848. 
TDD, 202-501-2860 or 703-904-2440. To reach the Federal Information 
Relay Service, call 800-877-

[[Page 578]]

8339. For FIRS online directory access, call 800-877-8845 (TDD).

For further information, contact the General Services Administration 
Federal Telecommunications Service. Phone, 703-904-2848. TDD, 202-501-
2860.

Federal Supply Service

The Federal Supply Service (FSS) ensures that the Federal Government's 
requirements for personal property and administrative services are 
effectively met at the least overall cost to the taxpayer. It operates a 
worldwide supply system to contract for and distribute personal property 
and services to Federal agencies; provides governmentwide programs for 
transportation and travel management, transportation audits, and Federal 
fleet management; and administers a governmentwide property management 
program for the utilization of excess personal property and the donation 
and sale of surplus personal property.
    The Service provides over $14 billion annually in commercial goods 
and services to customers worldwide. The supply and procurement business 
line focuses on obtaining quality goods and services at the best value 
using the aggregate purchasing power of the Government to pass savings 
to customers. It actively seeks participation from small businesses and 
serves as the distributor for mandatory sources under the Javits-Wagner-
O'Day Act and Federal Prison Industries. It is also ready to respond to 
national or military emergencies.
    FSS operates a network of distribution facilities which make 
available over 18,000 high-demand items for freight shipments to large 
customers or express shipments to customer desktops. Customer orders are 
filled through the business line distribution system or direct delivery 
from contractors.
    The business line contracts for over 4 million items and services 
used by both military and civilian agencies, including computers and 
software, automobiles, airline travel, office equipment and supplies, 
scientific and law enforcement equipment, small package delivery, and 
the governmentwide purchase card. The business line reduces the Federal 
Government's financial, warehousing, transportation, and other 
administrative costs by eliminating the need for multiple agencies to 
make repetitive procurements for similar items. It procures a wide range 
of environmentally oriented products and services aimed at minimizing 
waste, conserving natural resources, and preventing pollution, including 
recycled-content products, alternative fuel vehicles, Energy Star 
computers and other office equipment, energy efficient appliances, safer 
paints and cleaning products, and recycling systems and services.
    To eliminate unnecessary expenditures and maximize the utilization 
of federally owned personal property, FSS directs and coordinates, on a 
worldwide basis, a Government property management program. Under the 
business line, excess personal property valued at approximately $17.4 
billion annually, at original acquisition cost, is available for 
transfer to other agencies and, when no longer needed by the Federal 
Government, is allocated to the States for donation to eligible 
recipients or disposed of through competitive public sales.
    To provide Government agencies with economical fleet management 
services, FSS operates an Interagency Fleet Management System comprised 
of approximately 150,000 vehicles, ranging from compact sedans to buses 
and ambulances. GSA acquires the vehicles, ensures that fuel and 
maintenance/repair services are available, and disposes of the vehicles 
when due for replacement. In conjunction with the Department of Energy, 
FSS introduced alternative fuel vehicles into the Federal fleet, and 
currently has approximately 10,000 in use.
    The Service's Fleet Management Program is also responsible for 
developing regulations and procedures governing the management and 
oversight of all Federal Government motor vehicles, except those 
exempted under the Federal Property and Administrative Services Act of 
1949, as amended.

[[Page 579]]

    As the Government's civilian freight manager, the FSS transportation 
business line provides rating and routing services to customer agencies 
at 20-50 percent off commercial rates, as well as small package 
overnight delivery service at a savings of 70 percent below commercial 
rates.
    In addition, FSS coordinates governmentwide policy development for 
the management of Government aircraft through the Interagency Committee 
for Aviation Policy. Through its Federal Aviation Management Information 
System, FSS stores aircraft and facility inventory, cost and utilization 
data, and contract, rental, and charter data pertinent to all civilian 
agency aircraft.

For further information, contact the Federal Supply Service, Washington, 
DC 20406. Phone, 703-305-5600.

Public Buildings Service

The Public Buildings Service (PBS) provides work environments for over 
one million Federal employees nationwide. Since 1949, PBS has served as 
a builder, developer, lessor, and manager of federally owned and leased 
properties, currently totaling more than 280 million square feet in the 
50 States, the District of Columbia, Puerto Rico, and the Virgin 
Islands. PBS provides a full range of real estate services, property 
management, construction and repairs, security services, property 
disposal, and overall portfolio management.

For further information, contact the Office of the Commissioner. Phone, 
202-501-1100.

Office of Portfolio Management The Office of Portfolio Management has 
broad responsibility for the management of GSA's portfolio of 
Government-owned and leased buildings. Its mission is to enhance the 
value and performance of the portfolio in four areas: maximizing return 
on investment; promoting effective building utilization and operation; 
supporting Federal social and economic programs; and serving GSA 
customers. Its principal activities include strategic and business 
planning, capital investment and divestment decisionmaking, and analysis 
of portfolio and asset performance.

For further information, contact the Office of Portfolio Management. 
Phone, 202-501-0638.

Office of Financial and Information Systems The Office of Financial and 
Information Systems manages PBS' financial management and information 
technology systems. The Office's chief responsibility is to ensure the 
financial viability of PBS and the Federal Buildings Fund. The Office's 
information systems responsibilities include providing customer service, 
system develop, oversight of the nationwide information technology 
platform, and project management. The Office provides integration for 
major information technology projects to ensure data integrity, quality, 
and a standard environment.

For further information, contact the Office of Financial and Information 
Systems. Phone, 202-501-0658.

Office of Federal Protective Service The Office of Federal Protective 
Service (FPS) enforces security rules and regulations governing public 
buildings, maintains law and order, and protects life and property in 
GSA-controlled buildings. FPS offers a range of security services to 
protect employees and visitors in GSA-controlled buildings. The Office 
develops and administers guidelines and standards for uniformed force 
operations, investigates criminal offenses, and oversees communications 
and alarm systems. The Federal Protective Service coordinates with 
appropriate Federal, State, and local government officials for security 
and law enforcement requirements. Through Executive Order 12977, FPS 
plays a critical role in providing security for all Federal facilities 
through its leadership of the Federal Interagency Security Committee.

For further information, contact the Office of Federal Protective 
Service. Phone, 202-501-0907.

Office of Business Performance The Office of Business Performance 
develops and implements the nationwide PBS performance standards for the 
management of real property programs.

[[Page 580]]

Business Performance provides performance measures, technical expertise 
and guidance, and program advocacy for a range of real property 
programs, including building operations, capital improvement, realty 
services, building environmental management, fire and occupational 
safety, historic preservation, accessibility, and recycling. Business 
Performance serves PBS regional offices by disseminating best practices, 
coordinating management initiatives such as reengineering and activity 
based costing, and acting as a data/information clearinghouse. The 
Office also works to improve PBS performance by coordinating 
benchmarking among regions, other Government agencies, and industry.

For further information, contact the Office of Business Performance. 
Phone, 202-501-0971.

Office of Strategic Innovations The Office of Strategic Innovations is 
responsible for nurturing and facilitating the development of innovative 
products, practices, and strategies that improve PBS' performance, 
services, and competitive edge. Responsibilities include innovating and 
evaluating emerging issues affecting PBS through teams or working 
groups; developing ideas until they are well-framed; working with other 
parts of PBS to coordinate and shepherd initiatives in alliance with 
their eventual ``owners,'' either within the National Office, a Center 
of Expertise, or in the regions; and bringing together resources to 
review, evaluate, and pursue concepts and ideas.

For further information, contact the Office of Strategic Innovations. 
Phone, 202-501-0376.

Office of Property Disposal Property Disposal manages the use and 
disposal of surplus real property governmentwide. Surplus properties are 
redistributed to other Federal agencies, State and local governments, 
and eligible nonprofit institutions for various public purposes, or are 
sold competitively to the general public. As a central broker, PBS is a 
one-stop agency for property disposal, with an expansive network of 
market contacts in the private and public sectors. Property Disposal 
provides assistance and advice on complex disposal issues to Congress, 
military departments, other Federal agencies, State and local 
governments, and the private sector. The majority of this work is 
performed on a reimbursable basis.

For further information, contact the Office of Property Disposal. Phone, 
202-501-0210.

Office of External Affairs The Office of External Affairs focuses on 
customer relations, strategic marketing, industry outreach, and 
communications. External Affairs is responsible for pursuing an active 
strategy of external communications focused on customer agencies, 
Congress, the Office of Management and Budget, industry, and the public. 
External Affairs' National Account Executive Program is a special effort 
to partner with key customers to raise their awareness of current and 
future services offered by PBS.

For further information, contact the Office of External Affairs. Phone, 
202-501-0018.

Centers of Expertise PBS Centers of Expertise are located at both the 
National Office and in regional offices across the country to deliver 
state-of-the-art information and hands-on operating assistance quickly 
and efficiently for a particular project or situation. Centers of 
Expertise are groups of recognized leaders in a particular area who keep 
abreast of state-of-the-art techniques, propose new solutions to 
problems, and provide technical assistance and guidance to PBS regional 
activities. The missions of the 12 Centers reflect the diversity in PBS 
operations and include Design Programs, Historic Buildings and Arts, 
Presidential Libraries, Retail Tenant Services, Energy and Public 
Utilities, Courthouse Management, Complex Leases, Child Care, Site 
Selection and Acquisition, Project Management, Border Stations, and 
Property Disposal.

For further information about the Centers, call 202-501-0887.

Regional Offices  Regional offices are located in 11 U.S. cities. Within 
its area of jurisdiction, each regional office is responsible for 
executing assigned programs.

[[Page 581]]



            Regional Offices--General Services Administration
------------------------------------------------------------------------
          Region                   Address             Administrator
------------------------------------------------------------------------
New England...............  Boston, MA (10         Robert J. Dunfey, Jr.
                             Causeway St., 02222).
Northeast and Caribbean...  New York, NY (26       Robert Martin, Acting
                             Federal Plz., 10278).
Mid-Atlantic..............  Philadelphia, PA (100  Rafael Borras
                             Penn Sq. E., 19107-
                             3396).
Southeast Sunbelt.........  Atlanta, GA (Suite     Carol A. Dortch
                             2800, 401 W.
                             Peachtree St. NW.,
                             30365).
Great Lakes...............  Chicago, IL (230 S.    William C. Burke
                             Dearborn St., 60604).
The Heartland.............  Kansas City, MO (1500  Glen W. Overton
                             E. Bannister Rd.,
                             64131).
Greater Southwest.........  Fort Worth, TX (819    John Pouland
                             Taylor St., 76102).
Rocky Mountain............  Denver, CO (Denver     Polly B. Baca
                             Federal Ctr., 80225-
                             0006).
Pacific Rim...............  San Francisco, CA      Kenn N. Kojima
                             (5th Fl., 450 Golden
                             Gate Ave., 94102).
Northwest/Arctic..........  Auburn, WA (GSA Ctr.,  L. Jay Pearson
                             98002).
National Capital..........  Washington, DC (7th    Nelson B. Alcalde
                             and D Sts. SW.,
                             20407).
------------------------------------------------------------------------

Sources of Information

Consumer Information Center (CIC)  Organized under the Office of 
Communications, CIC assists Federal agencies in the release of relevant 
and useful consumer information and generates increased public awareness 
of this information. CIC publishes quarterly the Consumer Information 
Catalog, which is free to the public and lists more than 200 free or 
low-cost Federal consumer interest publications. Topics include health, 
food, nutrition, money management, employment, Federal benefits, the 
environment, and education. The Catalog is widely distributed through 
congressional offices, Federal facilities, educators, State and local 
governmental consumer offices, and private nonprofit organizations. For 
a free copy of the Catalog, write to the Consumer Information Center, 
Pueblo, CO 81009. Phone, 888-8-PUEBLO (toll-free). Bulk copies are free 
to nonprofit organizations. Information regarding the Consumer 
Information Center is also available electronically through the 
Internet, at http://www.pueblo.gsa.gov/.
Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Business Service 
Centers listed in the preceding text. Inquiries concerning programs to 
assist small business should be directed to one of the Business Service 
Centers.
Electronic Access  Information about GSA is available electronically 
through the Internet, at http://www.gsa.gov/.
Employment  Inquiries and applications should be directed to the Human 
Resources Operations Division (CPS), Office of Human Resources, General 
Services Administration, Washington, DC 20405. Schools interested in the 
recruitment program should contact the Human Resources Operations 
Division (CPS), Office of Human Resources, Washington, DC 20405 (phone, 
202-501-0370), and/or the appropriate regional office listed above.
Fraud and Waste  Contact the Inspector General's Office at 800-424-5210 
(toll-free) or 202-501-1780 (in the Washington, DC, metropolitan area).
Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the General Services Administration 
(CAI), Attn: GSA FOIA or Privacy Act Officer, Room 7100, Washington, DC 
20405. Phone, 202-501-2262 or 501-1659. Fax, 202-501-2727. FOIA or 
Privacy Act requests concerning GSA regions should be directed to the 
FOIA or Privacy Act officers for the particular region (see regional 
office listing in the preceding text).
Public and News Media Inquiries  The Office of Communications is 
responsible for the coordination of responses to inquiries from both the 
general public and news media, as well as for maintaining an information 
network with agency employees with regard to items of interest to the 
Federal worker. The Office issues news releases and is responsible for 
publishing the GSA Update, a daily bulletin of noteworthy items designed 
to keep agency employees apprised of pertinent issues.
Publications  Many publications are available at moderate prices through 
the bookstores of the Government Printing

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Office or from customer supply centers. Others may be obtained free or 
at production cost from a Small Business Center or the Federal 
Information Center. (See pages 575 and 577, respectively.) The telephone 
numbers and addresses of the Federal Information Centers and of the 
Government Printing Office bookstores are listed in local telephone 
directories. If a publication is not distributed by any of the centers 
or stores, inquiries should be directed to the originating agency's 
service or office. The addresses for inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Federal Technology Service (T), General Services Administration, Falls 
    Church, VA 22043

    Those who would like a list of publications or who are not certain 
of the service or office of origin should write to the Director of 
Publications (XD), General Services Administration, Washington, DC 
20405. Phone, 202-501-1235.
Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Small Business Centers 
listed in the preceding text.
Speakers  Inquiries and requests for speakers should be directed to the 
Office of Communications (X), General Services Administration, 
Washington, DC 20405 (phone, 202-501-0705); or contact the nearest 
regional office.

For further information concerning the General Services Administration, 
contact the Office of Communications (X), General Services 
Administration, Washington, DC 20405. Phone, 202-501-0705. Internet, 
http://www.gsa.gov/.

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