    [United States Government Manual]
    [June 02, 1998]
    [Pages 571-582]
    [From the U.S. Government Publishing Office, www.gpo.gov]

    GENERAL SERVICES ADMINISTRATION

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-708-5082. Internet, http://www.gsa.gov/.
    Administrator of General Services                 David J. Barram
    Special Assistant to the Administrator            Jackie Robinson
    Deputy Administrator                              Thurman M. Davis, Sr.
    Chief of Staff                                    Martha N. Johnson
    Deputy Chief of Staff                             Eric M. Dodds
    Associate Administrator for Equal Employment      James M. Taylor,
            Opportunity                                       Acting
    Associate Administrator for Enterprise            Dietra L. Ford
            Development
    Associate Administrator for Communications        Beth Newburger
    Associate Administrator for Congressional and     William R. Ratchford
            Intergovernmental Affairs
    Associate Administrator for Management and        Susan Clampitt
            Workplace Programs
        Chief of Staff for Management and             Elaine P. Dade
                Workplace Programs
        Director of Human Resources                   Gail T. Lovelace
        Director of Management Services               Joseph R. Rodriguez
        Controller                                    Elisabeth Gustafson
    Chief Information Officer                         Shereen G. Remez
        Deputy Chief Information Officer              Donald P. Heffernan,
                                                              Acting
        Assistant Chief Information Officer           Donald P. Heffernan
                for Information
                Infrastructure and Support
        Assistant Chief Information Officer           L. Diane Savoy, Acting
                for Planning and Information
                Architecture
        Director, Corporate Information               Diane L. Herdt
                Network
        Director, GSA Data Warehousing                John J. Landers
    Inspector General                                 William R. Barton
        Deputy Inspector General                      Joel S. Gallay
        Executive Assistant to the Inspector          Garrett J. Day
                General
        Assistant Inspector General for               James E. Le Gette
                Administration
        Assistant Inspector General for               William E. Whyte, Jr.
                Auditing
        Assistant Inspector General for               James E. Henderson
                Investigations
        Counsel to the Inspector General              Kathleen S. Tighe
        Director, Internal Evaluation Staff           Andrew A. Russoniello
    Chairman, GSA Board of Contract Appeals           Stephen M. Daniels
        Vice Chairman                                 Robert W. Parker
        Board Counsel                                 Anne M. Quigley
        Clerk of the Board                            Beatrice Jones
    Chief Financial Officer                           Thomas R. Bloom
        Director of Budget                            William B. Early, Jr.
        Director of Finance                           Ronald H. Rhodes,
                                                              Acting
        Director of Performance Management            Carole A. Hutchinson

    [[Page 572]]

        Director of Financial Management              William J. Topolewski
                Systems
    General Counsel                                   Emily Clark Hewitt
        Associate General Counsel for                 Eugenia D. Ellison,
                General Law                                   Acting
        Associate General Counsel for                 George N. Barclay
                Personal Property
        Associate General Counsel for Real            Samuel J. Morris III
                Property

    FEDERAL SUPPLY SERVICE

    1941 Jefferson Davis Highway, Arlington, VA; Mailing address:
    Washington, DC 20406

    Phone, 703-305-6667. Fax, 703-305-6577
    Commissioner, Federal Supply Service              Frank P. Pugliese, Jr.
    Deputy Commissioner                               Donna D. Bennett
    Chief of Staff                                    Barney Brasseux
    Comptroller                                       Jon Jordan
    Director of Transportation Audits                 Jeffrey W. Thurston
    FSS Chief Information Officer                     Raymond J. Hanlein
    Assistant Commissioner for Acquisition            William N. Gormley
    Assistant Commissioner for Business Management    Gary Feit
            and Marketing
    Assistant Commissioner for Contract Management    Patricia Mead
    Assistant Commissioner for Distribution           John Roehmer
            Management
    Assistant Commissioner for Transportation and     Allan Zaic
            Property Management
    Assistant Commissioner for Vehicle Acquisition    Lester Gray Jr.
            and Leasing Services

    FEDERAL TECHNOLOGY SERVICE

    Suite 210 North, 7799 Leesburg Pike, Falls Church, VA 22043

    Phone, 703-285-1020
    Commissioner for Federal Technology Service       Dennis J. Fischer
        Deputy Commissioner                           Sandra N. Bates
        Chief Financial Officer                       Robert E. Suda
        Assistant Commissioner for                    C. Allen Olson
                Acquisition
        Assistant Commissioner for                    Thomas R. Burke
                Information Security
        Assistant Commissioner for                    Charles Self
                Information Technology
                Integration
        Assistant Commissioner for Regional           Margaret Binns
                Services
        Assistant Commissioner for Service            Frank E. Lalley
                Delivery
        Assistant Commissioner for Service            Bruce Brignull
                Development
        Assistant Commissioner for Strategic          Abby Pirnie
                Planning and Business
                Development

    PUBLIC BUILDINGS SERVICE

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-501-1100
    Commissioner, Public Buildings Service            Robert A. Peck
    Deputy Commissioner                               Paul E. Chistolini

    [[Page 573]]

    Chief of Staff                                    Anthony E. Costa
    Chief Information Officer                         Paul Wohlleben
    Assistant Commissioner for Business Performance   Anthony Artigliere,
                                                              Acting
    Assistant Commissioner for External Affairs       Joel Odum
    Assistant Commissioner for the Federal            Clarence Edwards
            Protective Service
    Assistant Commissioner for Financial and          Frederick T. Alt
            Information Services
    Assistant Commissioner for Portfolio Management   Pamela Wessling
    Assistant Commissioner for Property Disposal      Brian K. Polly
    Assistant Commissioner for Strategic Innovations  Sharon Roach
    Director, PBS Centers of Expertise                John Petkewich

    OFFICE OF GOVERNMENTWIDE POLICY

    General Services Building, Eighteenth and F Streets NW., Washington, DC
    20405

    Phone, 202-501-8880
    Associate Administrator for Governmentwide        G. Martin Wagner
            Policy
    Chief of Staff                                    John Sindelar
    Executive Officer                                 Stephanie Fontenot
    Director, Committee Management Secretariat Staff  James Dean
    Director of Electronic Commerce                   Anthony Trenkle
    Director, Information Systems Management Staff    Mike McNeill
    Director, Regulatory Information Service Center   Mark Schoenberg
    Deputy Associate Administrator for Acquisition    Ida M. Ustad
            Policy
    Deputy Associate Administrator for Information    Joan Steyaert
            Technology
    Deputy Associate Administrator for                Francis A. McDonough
            Intergovernmental Solutions
    Deputy Associate Administrator for Real Property  David L. Bibb
    Deputy Associate Administrator for                Rebecca R. Rhodes
            Transportation and Personal Property

    [For the General Services Administration statement of organization, see
            the Code of Federal Regulations, Title 41, Part 105-53]

    ------------------------------------------------------------------------

    The General Services Administration establishes policy for and provides
    economical and efficient management of Government property and records,
    including construction and operation of buildings; procurement and
    distribution of supplies; utilization and disposal of real and personal
    property; transportation, traffic, and communications management; and
    management of the governmentwide automatic data processing resources
    program. Its functions are carried out at three levels of organization:
    the central office, regional offices, and field activities.

    The General Services Administration (GSA) was established by section 101
    of the Federal Property and Administrative Services Act of 1949 (40
    U.S.C. 751).

    [[Page 574]]

    [GRAPHIC] [TIFF OMITTED] T177653.046

    [[Page 575]]

    Acquisition Policy  The Office of Acquisition Policy within the Office
    of Governmentwide Policy, plans, directs, and coordinates a
    comprehensive, agencywide acquisition policy program, including the
    establishment of major agency acquisition goals and objectives.
        The Office of Acquisition Policy has a major role in developing,
    maintaining, issuing, and administering guiding principles via the
    Federal Acquisition Regulation (FAR), which is applicable to all Federal
    agencies. It chairs the Civilian Agency Acquisition Council and provides
    administrative support through the FAR Secretariat. The Office develops
    GSA implementing and supplementing principles required by FAR, which is
    published as the General Services Administration Acquisition Regulation.
        The Office manages the agency's internal system for the suspension
    and debarment of nonresponsive contractors and a governmentwide system
    for exchanging information on debarred, suspended, and ineligible
    parties. The Office also is responsible for overseeing the agency's
    acquisition information system and serves as agency coordinator for the
    Federal Procurement Data System.
        The Office's Federal Acquisition Institute fosters and promotes
    governmentwide career management and training programs to develop a
    professional workforce and coordinates governmentwide studies to improve
    the procurement process.

    For further information, call 202-501-1043.

    Domestic Assistance Catalog  The Federal Domestic Assistance Catalog
    Program collects and disseminates information on all federally operated
    domestic assistance programs such as grants, loans, and insurance. This
    information is published annually in the Catalog of Federal Domestic
    Assistance, and is available through the Federal Assistance Programs
    Retrieval System, a nationally accessible computer system.

    For further information, contact the Federal Domestic Assistance Catalog
    staff. Phone, 202-708-5126.

    Office of Enterprise Development The Office of Enterprise Development
    (OED) focuses on programs, policy, and outreach to assist the small
    business community nationwide in doing business with GSA. By accessing
    the Office's home page, small businesses can obtain information on GSA's
    current and proposed solicitations, on OED's national and regional
    contacts where small business counseling services are available, and on
    upcoming GSA outreach workshops and conferences. The Web site address is
                http://www.gsa.gov/oed.

    For further information, call 202-501-1021.

                                 Small Business Centers--General Services Administration
    ----------------------------------------------------------------------------------------------------------------
                           Region                                           Address                      Telephone
    ----------------------------------------------------------------------------------------------------------------
    National Capital--Washington, DC                      Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
    New England--Boston, MA                               Rm. 290, 10 Causeway St., 02222               617-565-8100
    Northeast and Caribbean--New York, NY                 Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
    Mid-Atlantic--Philadelphia, PA                        Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5523
    Southeast Sunbelt--Atlanta, GA                        Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
    Great Lakes--Chicago, IL                              Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
    Heartland--Kansas City, MO                            Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
    Southwest--Fort Worth, TX                             Rm. 11A09, 819 Taylor St., 76102              817-978-3284
    Rocky Mountain--Denver, CO                            Rm. 145, Denver Federal Ctr., 80225-0006      303-326-7408
    Pacific Rim--San Francisco, CA                        Rm. 405, 450 Golden Gate Ave., 94102          415-522-2700
      Satellite office--Los Angeles, CA                   Rm. 3259, 300 N. Los Angeles St., 90012       213-894-3210
    Northwest/Arctic--Auburn, WA                          400 15th St. SW., 98001                       206-931-7956
    ----------------------------------------------------------------------------------------------------------------

    Contract Appeals  The General Services Administration Board of Contract
    Appeals is responsible for resolving disputes arising out of contracts
    with the General Services Administration, the Department of the
    Treasury, the Department of Education, the Department of Commerce, and
    other

    [[Page 576]]

    Government agencies. The Board is also empowered to hear and decide
    requests for review of transportation audit rate determinations; claims
    by Federal civilian employees regarding travel and relocation expenses;
    and claims for the proceeds of the sale of property of certain Federal
    civilian employees. In addition, the Board provides alternative dispute
    resolution services to executive agencies in both contract disputes
    which are the subject of a contracting officer's decision and other
    contract-related disputes. Although the Board is located within the
    agency, it functions as an independent tribunal.

    For further information, contact the Board of Contract Appeals (G),
    General Services Administration, Washington, DC 20405. Phone, 202-501-
    0585.

    Equal Employment Opportunity  The Office of Equal Employment Opportunity
    is responsible for the agency's equal employment opportunity program and
    nondiscrimination in Federal financial assistance compliance and
    federally conducted programs.

    For further information, call 202-501-0767.

    Federal Technology Service

    The Federal Technology Service (FTS) delivers reimbursable local and
    long-distance telecommunications, information technology, and
    information security services to Federal agencies. Its mission is to
    provide information technology solutions and network services to support
    its customers' missions worldwide through its two business lines:
    Network Services and Information Technology Solutions.
        The Network Services business line enables the FTS to provide its
    customers with end-to-end telecommunications services. Also included in
    this business line are several information technology (IT) applications
    approved by the Interagency Management Council which ensure that state-
    of-the-art technologies are deployed throughout the Government in a
    timely and cost-effective manner.
        --The FTS2000 contracts provide long-distance telecommunications
    service that offers the Federal Government low-cost, state-of-the-art,
    integrated voice, data, and video telecommunications. FTS2000 services
    are provided to more than 1.7 millions users through two multi-billion
    dollar 10-year contacts that were awarded to AT&T and Sprint in December
    1988. In the December 1997 GSA Report to Congress on the Cost
    Effectiveness of the FTS2000 Program, FTS2000 prices were shown to be 14
    percent lower in the aggregate for the Government's telecommunications
    requirements than the lowest commercial equivalent. With the contracts
    due to expire in December 1998, FTS has worked with industry, Congress,
    and the Executive branch to develop a post-FTS2000 program strategy, or
    FTS2001, which outlines a flexible, evolving approach to provide for
    comprehensive contracts offering all telecommunications services
    worldwide. As allowed by law, FTS2001 will no longer be mandatory for
    Federal agencies; thus it will be increasingly important for FTS2001
    services to be better, faster, cheaper, and easier to use than
    commercial services.
        --Local Telecommunications Service provides local voice and data
    telecommunications to Federal agencies nationwide. In the wake of
    reforms effected by the Telecommunications Act of 1996, FTS is pursuing
    lower prices for service in the major markets through its Metropolitan
    Area Acquisition program. The program will take advantage of competition
    to achieve substantial price reductions for local telecommunications
    services in metropolitan areas.
        The IT Solutions business line helps agencies acquire, manage,
    integrate, and use technology resources and protect the security of
    Federal information on-line. The programs under this business line are
    nonmandatory and fully self-supporting.
        --The Federal Information Systems Support Program (FISSP) provides
    agencies with systems definition and design, business and scientific
    software services, computer security studies and risk analyses,
    facilities management, and other related services through contracts with
    private sector vendors. Its business

    [[Page 577]]

    volume grew 13%, from $276 million in FY 1995 to $312 million in FY
    1996.
        --The Federal Systems Integration and Management Center (FEDSIM)
    helps agencies acquire and use information systems and technology,
    including hardware, software, maintenance, training, and analyst
    support. FEDSIM, through the Virtual Data Center Services contract,
    provides data processing outsourcing services to Federal agencies,
    offering a quick, low-cost alternative for obtaining commercial data
    processing services.
        --The Federal Computer Acquisition Center (FEDCAC) delivers full-
    service management of computer acquisitions worth more than $100
    million. Its achievements include the FBI Fingerprint Identification
    System, the State Department mainframe upgrades, the Agriculture
    Department Forest Service Automation System, the National Institutes of
    Health computer facilities acquisition, and the Department of Energy
    telecommunications system. FEDCAC is currently working with FTS' Seat
    Management Program Office to award the Seat Management contract to
    provide desktop computing as a comprehensive service.
        --The Federal Acquisition Support for Technology (FAST) procures
    commercially available off-the-self information technology software,
    equipment, and noncomplex integration services.
        --The Office of Information Security provides worldwide information
    technology support services to all Government activities, including
    United States allies, conducting classified, sensitive but unclassified,
    diplomatic, or military missions. To meet this responsibility, the
    program participates in the development of governmentwide information
    security policies and provides a comprehensive range of information
    security technical services necessary to manage and support clients'
    mission critical information systems.
    Federal Information Center Program  A clearinghouse for information
    about the Federal Government, the program can eliminate the maze of
    referrals that people have experienced in contacting the Federal
    Government. Persons with questions about a Government program, service,
    or agency, and who are unsure of which agency to contact, should contact
    the Center. A specialist will either answer the question or locate an
    expert who can.
        The Center's telephones are answered by information specialists
    between 9 a.m. and 8 p.m., eastern time, Monday through Friday, except
    Federal holidays. The Center's information recordings that discuss
    frequently asked questions are available 24 hours a day.

    For further information, contact the Federal Information Center toll-
    free. Phone, 800-688-9889. TDD, 800-326-2996.

    Federal Information Relay Service (FIRS)  The Service acts as an
    intermediary for telecommunications between hearing individuals and
    individuals who are deaf, hard of hearing, and/or have speech
    disabilities. FIRS is accessible nationwide to all 50 States as well as
    the District of Columbia, Puerto Rico, the Virgin Islands, and Guam.
        FIRS enables Federal employees to conduct official duties and the
    general public to conduct business with the Federal Government and its
    agencies. FIRS broadens employment and advances opportunities for
    individuals who are deaf, hard of hearing, and/or with speech
    disabilities by ensuring them accessibility to the Federal
    telecommunications system. There are no restrictions on the length or
    numbers of calls placed.
        For a free copy of the U.S. Government TDD/TTY Directory, contact
    the Consumer Information Center, Department TDD/TTY, Pueblo, CO 81009.
    The directory is also available electronically through the Internet, at
    http://www.pueblo.gsa.gov/.
        For a free copy of the Federal Information Relay Service Brochure,
    contact the GSA Federal Telecommunications Service. Phone, 703-904-2848.
    TDD, 202-501-2860 or 703-904-2440. To reach the Federal Information
    Relay Service, call 800-877-

    [[Page 578]]

    8339. For FIRS online directory access, call 800-877-8845 (TDD).

    For further information, contact the General Services Administration
    Federal Telecommunications Service. Phone, 703-904-2848. TDD, 202-501-
    2860.

    Federal Supply Service

    The Federal Supply Service (FSS) ensures that the Federal Government's
    requirements for personal property and administrative services are
    effectively met at the least overall cost to the taxpayer. It operates a
    worldwide supply system to contract for and distribute personal property
    and services to Federal agencies; provides governmentwide programs for
    transportation and travel management, transportation audits, and Federal
    fleet management; and administers a governmentwide property management
    program for the utilization of excess personal property and the donation
    and sale of surplus personal property.
        The Service provides over $14 billion annually in commercial goods
    and services to customers worldwide. The supply and procurement business
    line focuses on obtaining quality goods and services at the best value
    using the aggregate purchasing power of the Government to pass savings
    to customers. It actively seeks participation from small businesses and
    serves as the distributor for mandatory sources under the Javits-Wagner-
    O'Day Act and Federal Prison Industries. It is also ready to respond to
    national or military emergencies.
        FSS operates a network of distribution facilities which make
    available over 18,000 high-demand items for freight shipments to large
    customers or express shipments to customer desktops. Customer orders are
    filled through the business line distribution system or direct delivery
    from contractors.
        The business line contracts for over 4 million items and services
    used by both military and civilian agencies, including computers and
    software, automobiles, airline travel, office equipment and supplies,
    scientific and law enforcement equipment, small package delivery, and
    the governmentwide purchase card. The business line reduces the Federal
    Government's financial, warehousing, transportation, and other
    administrative costs by eliminating the need for multiple agencies to
    make repetitive procurements for similar items. It procures a wide range
    of environmentally oriented products and services aimed at minimizing
    waste, conserving natural resources, and preventing pollution, including
    recycled-content products, alternative fuel vehicles, Energy Star
    computers and other office equipment, energy efficient appliances, safer
    paints and cleaning products, and recycling systems and services.
        To eliminate unnecessary expenditures and maximize the utilization
    of federally owned personal property, FSS directs and coordinates, on a
    worldwide basis, a Government property management program. Under the
    business line, excess personal property valued at approximately $17.4
    billion annually, at original acquisition cost, is available for
    transfer to other agencies and, when no longer needed by the Federal
    Government, is allocated to the States for donation to eligible
    recipients or disposed of through competitive public sales.
        To provide Government agencies with economical fleet management
    services, FSS operates an Interagency Fleet Management System comprised
    of approximately 150,000 vehicles, ranging from compact sedans to buses
    and ambulances. GSA acquires the vehicles, ensures that fuel and
    maintenance/repair services are available, and disposes of the vehicles
    when due for replacement. In conjunction with the Department of Energy,
    FSS introduced alternative fuel vehicles into the Federal fleet, and
    currently has approximately 10,000 in use.
        The Service's Fleet Management Program is also responsible for
    developing regulations and procedures governing the management and
    oversight of all Federal Government motor vehicles, except those
    exempted under the Federal Property and Administrative Services Act of
    1949, as amended.

    [[Page 579]]

        As the Government's civilian freight manager, the FSS transportation
    business line provides rating and routing services to customer agencies
    at 20-50 percent off commercial rates, as well as small package
    overnight delivery service at a savings of 70 percent below commercial
    rates.
        In addition, FSS coordinates governmentwide policy development for
    the management of Government aircraft through the Interagency Committee
    for Aviation Policy. Through its Federal Aviation Management Information
    System, FSS stores aircraft and facility inventory, cost and utilization
    data, and contract, rental, and charter data pertinent to all civilian
    agency aircraft.

    For further information, contact the Federal Supply Service, Washington,
    DC 20406. Phone, 703-305-5600.

    Public Buildings Service

    The Public Buildings Service (PBS) provides work environments for over
    one million Federal employees nationwide. Since 1949, PBS has served as
    a builder, developer, lessor, and manager of federally owned and leased
    properties, currently totaling more than 280 million square feet in the
    50 States, the District of Columbia, Puerto Rico, and the Virgin
    Islands. PBS provides a full range of real estate services, property
    management, construction and repairs, security services, property
    disposal, and overall portfolio management.

    For further information, contact the Office of the Commissioner. Phone,
    202-501-1100.

    Office of Portfolio Management The Office of Portfolio Management has
    broad responsibility for the management of GSA's portfolio of
    Government-owned and leased buildings. Its mission is to enhance the
    value and performance of the portfolio in four areas: maximizing return
    on investment; promoting effective building utilization and operation;
    supporting Federal social and economic programs; and serving GSA
    customers. Its principal activities include strategic and business
    planning, capital investment and divestment decisionmaking, and analysis
    of portfolio and asset performance.

    For further information, contact the Office of Portfolio Management.
    Phone, 202-501-0638.

    Office of Financial and Information Systems The Office of Financial and
    Information Systems manages PBS' financial management and information
    technology systems. The Office's chief responsibility is to ensure the
    financial viability of PBS and the Federal Buildings Fund. The Office's
    information systems responsibilities include providing customer service,
    system develop, oversight of the nationwide information technology
    platform, and project management. The Office provides integration for
    major information technology projects to ensure data integrity, quality,
    and a standard environment.

    For further information, contact the Office of Financial and Information
    Systems. Phone, 202-501-0658.

    Office of Federal Protective Service The Office of Federal Protective
    Service (FPS) enforces security rules and regulations governing public
    buildings, maintains law and order, and protects life and property in
    GSA-controlled buildings. FPS offers a range of security services to
    protect employees and visitors in GSA-controlled buildings. The Office
    develops and administers guidelines and standards for uniformed force
    operations, investigates criminal offenses, and oversees communications
    and alarm systems. The Federal Protective Service coordinates with
    appropriate Federal, State, and local government officials for security
    and law enforcement requirements. Through Executive Order 12977, FPS
    plays a critical role in providing security for all Federal facilities
    through its leadership of the Federal Interagency Security Committee.

    For further information, contact the Office of Federal Protective
    Service. Phone, 202-501-0907.

    Office of Business Performance The Office of Business Performance
    develops and implements the nationwide PBS performance standards for the
    management of real property programs.

    [[Page 580]]

    Business Performance provides performance measures, technical expertise
    and guidance, and program advocacy for a range of real property
    programs, including building operations, capital improvement, realty
    services, building environmental management, fire and occupational
    safety, historic preservation, accessibility, and recycling. Business
    Performance serves PBS regional offices by disseminating best practices,
    coordinating management initiatives such as reengineering and activity
    based costing, and acting as a data/information clearinghouse. The
    Office also works to improve PBS performance by coordinating
    benchmarking among regions, other Government agencies, and industry.

    For further information, contact the Office of Business Performance.
    Phone, 202-501-0971.

    Office of Strategic Innovations The Office of Strategic Innovations is
    responsible for nurturing and facilitating the development of innovative
    products, practices, and strategies that improve PBS' performance,
    services, and competitive edge. Responsibilities include innovating and
    evaluating emerging issues affecting PBS through teams or working
    groups; developing ideas until they are well-framed; working with other
    parts of PBS to coordinate and shepherd initiatives in alliance with
    their eventual ``owners,'' either within the National Office, a Center
    of Expertise, or in the regions; and bringing together resources to
    review, evaluate, and pursue concepts and ideas.

    For further information, contact the Office of Strategic Innovations.
    Phone, 202-501-0376.

    Office of Property Disposal Property Disposal manages the use and
    disposal of surplus real property governmentwide. Surplus properties are
    redistributed to other Federal agencies, State and local governments,
    and eligible nonprofit institutions for various public purposes, or are
    sold competitively to the general public. As a central broker, PBS is a
    one-stop agency for property disposal, with an expansive network of
    market contacts in the private and public sectors. Property Disposal
    provides assistance and advice on complex disposal issues to Congress,
    military departments, other Federal agencies, State and local
    governments, and the private sector. The majority of this work is
    performed on a reimbursable basis.

    For further information, contact the Office of Property Disposal. Phone,
    202-501-0210.

    Office of External Affairs The Office of External Affairs focuses on
    customer relations, strategic marketing, industry outreach, and
    communications. External Affairs is responsible for pursuing an active
    strategy of external communications focused on customer agencies,
    Congress, the Office of Management and Budget, industry, and the public.
    External Affairs' National Account Executive Program is a special effort
    to partner with key customers to raise their awareness of current and
    future services offered by PBS.

    For further information, contact the Office of External Affairs. Phone,
    202-501-0018.

    Centers of Expertise PBS Centers of Expertise are located at both the
    National Office and in regional offices across the country to deliver
    state-of-the-art information and hands-on operating assistance quickly
    and efficiently for a particular project or situation. Centers of
    Expertise are groups of recognized leaders in a particular area who keep
    abreast of state-of-the-art techniques, propose new solutions to
    problems, and provide technical assistance and guidance to PBS regional
    activities. The missions of the 12 Centers reflect the diversity in PBS
    operations and include Design Programs, Historic Buildings and Arts,
    Presidential Libraries, Retail Tenant Services, Energy and Public
    Utilities, Courthouse Management, Complex Leases, Child Care, Site
    Selection and Acquisition, Project Management, Border Stations, and
    Property Disposal.

    For further information about the Centers, call 202-501-0887.

    Regional Offices  Regional offices are located in 11 U.S. cities. Within
    its area of jurisdiction, each regional office is responsible for
    executing assigned programs.

    [[Page 581]]

                Regional Offices--General Services Administration
    ------------------------------------------------------------------------
              Region                   Address             Administrator
    ------------------------------------------------------------------------
    New England...............  Boston, MA (10         Robert J. Dunfey, Jr.
                                 Causeway St., 02222).
    Northeast and Caribbean...  New York, NY (26       Robert Martin, Acting
                                 Federal Plz., 10278).
    Mid-Atlantic..............  Philadelphia, PA (100  Rafael Borras
                                 Penn Sq. E., 19107-
                                 3396).
    Southeast Sunbelt.........  Atlanta, GA (Suite     Carol A. Dortch
                                 2800, 401 W.
                                 Peachtree St. NW.,
                                 30365).
    Great Lakes...............  Chicago, IL (230 S.    William C. Burke
                                 Dearborn St., 60604).
    The Heartland.............  Kansas City, MO (1500  Glen W. Overton
                                 E. Bannister Rd.,
                                 64131).
    Greater Southwest.........  Fort Worth, TX (819    John Pouland
                                 Taylor St., 76102).
    Rocky Mountain............  Denver, CO (Denver     Polly B. Baca
                                 Federal Ctr., 80225-
                                 0006).
    Pacific Rim...............  San Francisco, CA      Kenn N. Kojima
                                 (5th Fl., 450 Golden
                                 Gate Ave., 94102).
    Northwest/Arctic..........  Auburn, WA (GSA Ctr.,  L. Jay Pearson
                                 98002).
    National Capital..........  Washington, DC (7th    Nelson B. Alcalde
                                 and D Sts. SW.,
                                 20407).
    ------------------------------------------------------------------------

    Sources of Information

    Consumer Information Center (CIC)  Organized under the Office of
    Communications, CIC assists Federal agencies in the release of relevant
    and useful consumer information and generates increased public awareness
    of this information. CIC publishes quarterly the Consumer Information
    Catalog, which is free to the public and lists more than 200 free or
    low-cost Federal consumer interest publications. Topics include health,
    food, nutrition, money management, employment, Federal benefits, the
    environment, and education. The Catalog is widely distributed through
    congressional offices, Federal facilities, educators, State and local
    governmental consumer offices, and private nonprofit organizations. For
    a free copy of the Catalog, write to the Consumer Information Center,
    Pueblo, CO 81009. Phone, 888-8-PUEBLO (toll-free). Bulk copies are free
    to nonprofit organizations. Information regarding the Consumer
    Information Center is also available electronically through the
    Internet, at http://www.pueblo.gsa.gov/.
    Contracts  Individuals seeking to do business with the General Services
    Administration may obtain detailed information from the Business Service
    Centers listed in the preceding text. Inquiries concerning programs to
    assist small business should be directed to one of the Business Service
    Centers.
    Electronic Access  Information about GSA is available electronically
    through the Internet, at http://www.gsa.gov/.
    Employment  Inquiries and applications should be directed to the Human
    Resources Operations Division (CPS), Office of Human Resources, General
    Services Administration, Washington, DC 20405. Schools interested in the
    recruitment program should contact the Human Resources Operations
    Division (CPS), Office of Human Resources, Washington, DC 20405 (phone,
    202-501-0370), and/or the appropriate regional office listed above.
    Fraud and Waste  Contact the Inspector General's Office at 800-424-5210
    (toll-free) or 202-501-1780 (in the Washington, DC, metropolitan area).
    Freedom of Information and Privacy Act Requests  Inquiries concerning
    policies pertaining to Freedom of Information Act and Privacy Act
    matters should be addressed to the General Services Administration
    (CAI), Attn: GSA FOIA or Privacy Act Officer, Room 7100, Washington, DC
    20405. Phone, 202-501-2262 or 501-1659. Fax, 202-501-2727. FOIA or
    Privacy Act requests concerning GSA regions should be directed to the
    FOIA or Privacy Act officers for the particular region (see regional
    office listing in the preceding text).
    Public and News Media Inquiries  The Office of Communications is
    responsible for the coordination of responses to inquiries from both the
    general public and news media, as well as for maintaining an information
    network with agency employees with regard to items of interest to the
    Federal worker. The Office issues news releases and is responsible for
    publishing the GSA Update, a daily bulletin of noteworthy items designed
    to keep agency employees apprised of pertinent issues.
    Publications  Many publications are available at moderate prices through
    the bookstores of the Government Printing

    [[Page 582]]

    Office or from customer supply centers. Others may be obtained free or
    at production cost from a Small Business Center or the Federal
    Information Center. (See pages 575 and 577, respectively.) The telephone
    numbers and addresses of the Federal Information Centers and of the
    Government Printing Office bookstores are listed in local telephone
    directories. If a publication is not distributed by any of the centers
    or stores, inquiries should be directed to the originating agency's
    service or office. The addresses for inquiries are:

      Public Buildings Service (P), General Services Administration,
        Washington, DC 20405

      Federal Supply Service (F), General Services Administration,
        Washington, DC 20406

      Office of Finance (BC), General Services Administration, Washington,
        DC 20405

      Federal Technology Service (T), General Services Administration, Falls
        Church, VA 22043

        Those who would like a list of publications or who are not certain
    of the service or office of origin should write to the Director of
    Publications (XD), General Services Administration, Washington, DC
    20405. Phone, 202-501-1235.
    Small Business Activities  Inquiries concerning programs to assist small
    businesses should be directed to one of the Small Business Centers
    listed in the preceding text.
    Speakers  Inquiries and requests for speakers should be directed to the
    Office of Communications (X), General Services Administration,
    Washington, DC 20405 (phone, 202-501-0705); or contact the nearest
    regional office.

    For further information concerning the General Services Administration,
    contact the Office of Communications (X), General Services
    Administration, Washington, DC 20405. Phone, 202-501-0705. Internet,
    http://www.gsa.gov/.

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