[United States Government Manual]
[May 30, 1997]
[Pages 565-576]
[From the U.S. Government Publishing Office, www.gpo.gov]




GENERAL SERVICES ADMINISTRATION

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-708-5082

Administrator of General Services                 David J. Barram, 
                                                          Acting
Deputy Administrator                              Thurman M. Davis, 
                                                          Acting
Chief of Staff                                    Martha N. Johnson
Associate Administrator for Equal Employment      James M. Taylor, 
        Opportunity                                       Acting
Associate Administrator for Enterprise            Dietra L. Ford
        Development
Associate Administrator for Public Affairs        Beth Newburger
Associate Administrator for Congressional and     William R. Ratchford
        Intergovernmental Affairs
Associate Administrator for Management Services   Martha N. Johnson
        and Human Resources
    Deputy Associate Administrator                Jack J. Landers
    Director of Human Resources                   Gail T. Lovelace
    Director of Management Controls and           John H. Davenjay
            Evaluation
    Director of Management Services               Elaine P. Dade, Acting
    Controller                                    Elisabeth Gustafson
    Director of the Executive                     Eric Dodds
            Secretariat
Chief Information Officer                         Joe M. Thompson
    Deputy Chief Information Officer              Donald L. Venneberg
    Director of Business Development              John C. Thomas
    Assistant Chief Information Officer           Donald P. Heffernan
            for Information 
            Infrastructure and Support
    Assistant Chief Information Officer           Shereen G. Remez
            for Planning and Information 
            Architecture
Inspector General                                 William R. Barton
    Deputy Inspector General                      Joel S. Gallay
    Executive Assistant to the Inspector          Garrett J. Day
          General

[[Page 566]]

    Assistant Inspector General for               James E. Le Gette
            Administration
    Assistant Inspector General for               William E. Whyte, Jr.
            Auditing
    Assistant Inspector General for               James E. Henderson
            Investigations
    Counsel to the Inspector General              Kathleen S. Tighe
    Director, Internal Evaluation Staff           Andrew A. Russoniello
Chairman, GSA Board of Contract Appeals           Stephen M. Daniels
    Vice Chairman                                 Robert W. Parker
    Board Counsel                                 Anne M. Quigley
    Clerk of the Board                            Beatrice Jones
Chief Financial Officer                           Dennis J. Fischer
    Director of Budget                            William B. Early, Jr.
    Director of Finance                           Robert E. Suda
    Director of Financial Management              Carole A. Hutchinson
    Director of Financial Management              William J. Topolewski
            Systems
General Counsel                                   Emily Clark Hewitt
    Associate General Counsel for                 Laurence Harrington
            General Law
    Associate General Counsel for                 George Barclay, Acting
            Personal Property
    Associate General Counsel for Real            Harmon Eggers, Acting
            Property

FEDERAL SUPPLY SERVICE

1941 Jefferson Davis Highway, Arlington, VA; Mailing address: 
Washington, DC 20406

Phone, 703-305-6667. Fax, 703-305-6577
Commissioner, Federal Supply Service              Frank P. Pugliese, Jr.
Deputy Commissioner                               Donna D. Bennett
Chief of Staff                                    Barbara Vogt
Comptroller                                       Jon Jordan
Director of Transportation Audits                 Jeffrey W. Thurston
Assistant Commissioner for Acquisition            William N. Gormley
Assistant Commissioner for Business Management    Gary Feit
        and Marketing
Assistant Commissioner for Contract Management    Patricia Mead
Assistant Commissioner for Distribution           John Roehmer
        Management
Assistant Commissioner for FSS Information        Raymond J. Hanlein
        Systems
Assistant Commissioner for Transportation and     Deidke Huber, Acting
        Property Management

FEDERAL TELECOMMUNICATIONS SERVICE

Suite 210 North, 7799 Leesburg Pike, Falls Church, VA 22043

Phone, 703-285-1020
Commissioner for Federal Telecommunications       Robert J. Woods
        Service
    Deputy Commissioner                           John Okay
    Comptroller                                   Linda F. Vandenberg
    Assistant Commissioner for                    C. Allen Olson
            Acquisition
    Assistant Commissioner for                    Thomas R. Burke
            Information Security
    Assistant Commissioner for                    Charles Self, Acting
            Information Technology 
            Integration
    Assistant Commissioner for Regional           Margaret Binns
          Services

[[Page 567]]

    Assistant Commissioner for Service            Sandra Bates
            Delivery
    Assistant Commissioner for Service            Bruce Brignull
            Development
    Assistant Commissioner for Strategic          Abby Pirnie
            Planning and Business 
            Development

PUBLIC BUILDINGS SERVICE

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-1100
Commissioner, Public Buildings Service            Robert A. Peck
Deputy Commissioner                               Paul E. Chistolini
Chief of Staff                                    Anthony E. Costa
Controller                                        Frederick T. Alt
Acquisition Executive                             Gerald Zaffos, Acting
Chief Information Officer                         Frederick T. Alt
Director of Workplace Initiatives                 Warren Master, Acting
Assistant Commissioner for Business Development   Anthony Artigliere
Assistant Commissioner for the Federal            Clarence Edwards
        Protective Service
Assistant Commissioner for Portfolio Management   June V. Huber
Assistant Commissioner for Property Acquisition   Alan E. Waldron, 
        and Realty Services                               Acting
Assistant Commissioner for Property Disposal      Brian K. Polly
Assistant Commissioner for Property Development   John A. Petkewich
Assistant Commissioner for Property Management    James N. Barnard, 
                                                          Acting

OFFICE OF GOVERNMENTWIDE POLICY

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405

Phone, 202-501-8880
Associate Administrator for Governmentwide        G. Martin Wagner
        Policy
Chief of Staff                                    John Sindelar
Executive Officer                                 Lelia Stewart, Acting
Director, Committee Management Secretariat Staff  James Dean
Director, Information Systems Management Staff    Mike McNeill
Director, Regulatory Information Service Center   Mark Schoenberg
Deputy Associate Administrator for Acquisition    Ida M. Ustad
        Policy
Deputy Associate Administrator for Information    Larry Wolfe, Acting
        Technology
Deputy Associate Administrator for                Francis A. McDonough
        Intergovernmental Solutions
Deputy Associate Administrator for Real Property  David L. Bibb

[[Page 568]]

Deputy Associate Administrator for                Rebecca R. Rhodes
        Transportation and Personal Property

[For the General Services Administration statement of organization, see 
        the Code of Federal Regulations, Title 41, Part 105-53]

------------------------------------------------------------------------

The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, traffic, and communications management; and 
management of the governmentwide automatic data processing resources 
program. Its functions are carried out at three levels of organization: 
the central office, regional offices, and field activities.


The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Acquisition Policy  The Office of Acquisition Policy plans, directs, and 
coordinates a comprehensive, agencywide acquisition policy program, 
including the establishment of major agency acquisition goals and 
objectives.
    The Office of Acquisition Policy has a major role in developing, 
maintaining, issuing, and administering guiding principles via the 
Federal Acquisition Regulation (FAR), which is applicable to all Federal 
agencies. It chairs the Civilian Agency Acquisition Council and provides 
administrative support through the FAR Secretariat. The Office develops 
GSA implementing and supplementing principles required by FAR, which is 
published as the General Services Administration Acquisition Regulation.
    The Office manages the agency's internal system for the suspension 
and debarment of nonresponsive contractors and a governmentwide system 
for exchanging information on debarred, suspended, and ineligible 
parties. The Office also is responsible for overseeing the agency's 
acquisition information system and serves as agency coordinator for the 
Federal Procurement Data System.
    The Office's Federal Acquisition Institute fosters and promotes 
governmentwide career management and training programs to develop a 
professional workforce and coordinates governmentwide studies to improve 
the procurement process.

For further information, call 202-501-1043.

Enterprise Development  The mission of the Office of Enterprise 
Development is to promote and facilitate programs and activities that 
support an environment that provides ``Access to Opportunity'' to small, 
minority, and women business owners to participate in GSA contracting 
nationwide. To accomplish this, the Office plans, implements, and 
evaluates comprehensive agencywide procurement preference programs, 
including: the Small Business Program, the Women in Business Program, 
the Minority Business Enterprise Program, the Subcontracting Program, 
and the Mandatory Source Program, among others.
    The Office coordinates and develops policies that regulate the 
operation and implementation of the Small Business Programs under 
sections 8 and 15 of the Small Business Act. The Office, through the 
Small Business Center Program, provides assistance, information, and 
counseling to small businesses interested in pursuing Federal Government 
contracts, and conducts outreach, seminars, liaison, and source listing 
for small and minority businesses.
    The Small Business Centers assist agency procurement officials in 
the establishment of subcontracting plans and act as liaisons between 
GSA and the Small Business Administration. The Small Business Centers 
conduct on-site reviews of vendor subcontracting plans to ensure 
compliance with the terms of the approved plan.

For further information, call 202-501-1021.

[[Page 569]]



[[Page 570]]



                                             Small Business Centers                                             
----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                      Telephone  
----------------------------------------------------------------------------------------------------------------
National Capital--Washington, DC                      Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
                                                                                                                
New England--Boston, MA                               Rm. 290, 10 Causeway St., 02222               617-565-8100
                                                                                                                
Northeast and Caribbean--New York, NY                 Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
                                                                                                                
Mid-Atlantic--Philadelphia, PA                        Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5523
                                                                                                                
Southeast Sunbelt--Atlanta, GA                        Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
                                                                                                                
Great Lakes--Chicago, IL                              Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
                                                                                                                
Heartland--Kansas City, MO                            Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
                                                                                                                
Southwest--Fort Worth, TX                             Rm. 11A09, 819 Taylor St., 76102              817-978-3284
                                                                                                                
Rocky Mountain--Denver, CO                            Rm. 145, Denver Federal Ctr., 80225-0006      303-326-7408
                                                                                                                
Pacific Rim--San Francisco, CA                        Rm. 405, 450 Golden Gate Ave., 94102          415-522-2700
                                                                                                                
  Satellite office--Los Angeles, CA                   Rm. 3259, 300 N. Los Angeles St., 90012       213-894-3210
Northwest/Arctic--Auburn, WA                          400 15th St. SW., 98001                       206-931-7956
----------------------------------------------------------------------------------------------------------------

Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration, the Department of the 
Treasury, the Department of Education, the Department of Commerce, and 
other independent Government agencies. The Board is also empowered to 
hear and decide requests for review of transportation audit rate 
determinations; claims by Federal civilian employees regarding travel 
and relocation expenses; and claims for the proceeds of the sale of 
property of certain Federal civilian employees. In addition, the Board 
provides alternative dispute resolution services to executive agencies 
in both contract disputes which are the subject of a contracting 
officer's decision and other contract-related disputes. Although the 
Board is located within the agency, it functions as an independent 
tribunal.

For further information, contact the Board of Contract Appeals (G), 
General Services Administration, Washington, DC 20405. Phone, 202-501-
0585.

Equal Employment Opportunity  The Office of Equal Employment Opportunity 
is responsible for the agency's equal employment opportunity program and 
nondiscrimination in Federal financial assistance compliance and 
federally conducted programs.

For further information, call 202-501-0767.

Federal Telecommunications Service

The Federal Telecommunications Service (FTS) delivers reimbursable local 
and long-distance telecommunications, information technology, and 
information security services to Federal agencies. Its mission is to 
provide integrated information systems and network solutions that 
deliver best value and innovation to customers worldwide through its two 
business lines, Network Services and Information Technology Solutions.
    Federal agencies are no longer required to use FTS regional 
telecommunications services; they may choose any provider in the 
marketplace. Therefore, it is increasingly essential that FTS remain a 
competitive service provider and a model of customer service. FTS 
provides two major reimbursable activities, namely switched services and 
purchase of telecommunications services (POTS).

FTS2000  The system provides clear and cost-effective long-distance 
telephone service to 1.7 million users in the Federal Government. It 
carries 450 million minutes of voice traffic per month--5.4 billion 
minutes in FY 1996. Through innovative working partnerships with the 
private sector, FTS2000 uses digital telecommunications and fiber optics 
to provide state-of-the-art services to customers, including switched 
voice, packet switched, switched data, dedicated transmission, video

[[Page 571]]

transmission, and switched digital integrated services.

Post-FTS2000  Since the current FTS2000 contracts expire in December 
1998, FTS has begun to plan the telecommunications program for the 
future. In conjunction with the Interagency Management Council for 
Federal Telecommunications, GSA issued the Post-FTS2000 Program Strategy 
in December 1994, outlining a flexible, evolving approach to provide for 
comprehensive contracts offering all telecommunications services.

Information Technology Integration  GSA's Information Technology 
Integration (ITI) programs are nonmandatory and fully self-supporting.
    --The Federal Information Systems Support Program (FISSP) provides 
agencies with systems definition and design, business and scientific 
software services, computer security studies and risk analyses, 
facilities management, and other related services through contracts with 
private sector vendors. Its business volume grew 13%, from $276 million 
in FY 1995 to $312 million in FY 1996.
    --The Federal Systems Integration and Management Center (FEDSIM) 
helps agencies acquire and use information systems and technology, 
including hardware, software, maintenance, training, and analyst 
support. FEDSIM provides data processing outsourcing services to Federal 
agencies, offering a quick, low-cost alternative for obtaining 
commercial data processing services.
    --The Federal Computer Acquisition Center (FEDCAC) delivers full-
service management of computer acquisitions worth more than $100 
million. Its projects include the FBI Fingerprint Identification System, 
the State Department mainframe upgrades, the Agriculture Department 
Forest Service Automation System, and the National Institutes of Health 
computer facilities acquisition. FY 1996 business volume for FEDCAC and 
FEDSIM totaled $240 million, 81% higher than FY 1995 business volume.
    --The Federal Acquisition Support for Technology (FAST) procures 
commercially available off-the-self information technology software, 
equipment, and noncomplex integration services. In its first year, FAST 
provided $379 million of technological contracting support for Federal 
agencies.

Information Security  The Office of Information Security (OIS) provides 
worldwide technical system security services to all Federal agencies 
conducting national security and sensitive operations. Services are also 
provided to allied nations through the Department of Defense.

Federal Information Center Program  A clearinghouse for information 
about the Federal Government, the program can eliminate the maze of 
referrals that people have experienced in contacting the Federal 
Government. Persons with questions about a Government program, service, 
or agency, and who are unsure of which agency to contact, should contact 
the Center. A specialist will either answer the question or locate an 
expert who can.
    The Center's telephones are answered by information specialists 
between 9 a.m. and 8 p.m., eastern time, Monday through Friday, except 
Federal holidays. The Center's information recordings that discuss 
frequently asked questions are available 24 hours a day.

For further information, contact the Federal Information Center toll-
free. Phone, 800-688-9889. TDD, 800-326-2996.

Federal Information Relay Service (FIRS)  The Service acts as an 
intermediary for telecommunications between hearing individuals and 
individuals who are deaf, hard of hearing, and/or have speech 
disabilities. FIRS is accessible nationwide to all 50 States as well as 
the District of Columbia, Puerto Rico, the Virgin Islands, and Guam.
    FIRS enables Federal employees to conduct official duties and the 
general public to conduct business with the Federal Government and its 
agencies. FIRS broadens employment and advances opportunities for 
individuals who are deaf, hard of hearing, and/or with speech 
disabilities by ensuring them accessibility to the Federal 
telecommunications system. There are no restrictions on the length or 
numbers of calls placed.

[[Page 572]]

    For a free copy of the U.S. Government TDD/TTY Directory, contact 
the Consumer Information Center, Department TDD/TTY, Pueblo, CO 81009. 
The directory is also available electronically through the Internet, at 
http://www.pueblo.gsa.gov/.
    For a free copy of the Federal Information Relay Service Brochure, 
contact the GSA Federal Telecommunications Service. Phone, 703-904-2848. 
TDD, 202-501-2860 or 703-904-2440. To reach the Federal Information 
Relay Service, call 800-877-8339. For FIRS online directory access, call 
800-877-8845 (TDD).

For further information, contact the General Services Administration 
Federal Telecommunications Service. Phone, 703-904-2848. TDD, 202-501-
2860.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants, loans, and insurance. This 
information is published annually in the Catalog of Federal Domestic 
Assistance, and is available through the Federal Assistance Programs 
Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Federal Supply Service

The Federal Supply Service (FSS) ensures that the Federal Government's 
requirements for personal property and administrative services are 
effectively met at the least overall cost to the taxpayer. It operates a 
worldwide supply system to contract for and distribute personal property 
and services to Federal agencies; provides governmentwide programs for 
transportation and travel management, transportation audits, and Federal 
fleet management; and administers a governmentwide property management 
program for the utilization of excess personal property and the donation 
and sale of surplus personal property.
    The Service provides over $14 billion annually in commercial goods 
and services to customers worldwide. The supply and procurement business 
line focuses on obtaining quality goods and services at the best value 
using the aggregate purchasing power of the Government to pass savings 
to customers. It actively seeks participation from small businesses and 
serves as the distributor for mandatory sources under the Javits-Wagner-
O'Day Act and Federal Prison Industries. It is also ready to respond to 
national or military emergencies.
    FSS operates a network of distribution facilities which make 
available over 18,000 high-demand items for freight shipments to large 
customers or express shipments to customer desktops. Customer orders are 
filled through the business line distribution system or direct delivery 
from contractors.
    The business line contracts for over 4 million items and services 
used by both military and civilian agencies, including computers and 
software, automobiles, airline travel, office equipment and supplies, 
scientific and law enforcement equipment, small package delivery, and 
the governmentwide purchase card. The business line reduces the Federal 
Government's financial, warehousing, transportation, and other 
administrative costs by eliminating the need for multiple agencies to 
make repetitive procurements for similar items. It procures a wide range 
of environmentally oriented products and services aimed at minimizing 
waste, conserving natural resources, and preventing pollution, including 
recycled-content products, alternative fuel vehicles, Energy Star 
computers and other office equipment, energy efficient appliances, safer 
paints and cleaning products, and recycling systems and services.
    To eliminate unnecessary expenditures and maximize the utilization 
of federally owned personal property, FSS directs and coordinates, on a 
worldwide basis, a Government property management program. Under the 
business line, excess personal property valued at approximately $17.4 
billion annually, at

[[Page 573]]

original acquisition cost, is available for transfer to other agencies 
and, when no longer needed by the Federal Government, is allocated to 
the States for donation to eligible recipients or disposed of through 
competitive public sales.
    To provide Government agencies with economical fleet management 
services, FSS operates an Interagency Fleet Management System comprised 
of approximately 150,000 vehicles, ranging from compact sedans to buses 
and ambulances. GSA acquires the vehicles, ensures that fuel and 
maintenance/repair services are available, and disposes of the vehicles 
when due for replacement. In conjunction with the Department of Energy, 
FSS introduced alternative fuel vehicles into the Federal fleet, and 
currently has approximately 10,000 in use.
    The Service's Fleet Management Program is also responsible for 
developing regulations and procedures governing the management and 
oversight of all Federal Government motor vehicles, except those 
exempted under the Federal Property and Administrative Services Act of 
1949, as amended.
    As the Government's civilian freight manager, the FSS transportation 
business line provides rating and routing services to customer agencies 
at 20-50 percent off commercial rates, as well as small package 
overnight delivery service at a savings of 70 percent below commercial 
rates.
    In addition, FSS coordinates governmentwide policy development for 
the management of Government aircraft through the Interagency Committee 
for Aviation Policy. Through its Federal Aviation Management Information 
System, FSS stores aircraft and facility inventory, cost and utilization 
data, and contract, rental, and charter data pertinent to all civilian 
agency aircraft.

For further information, contact the Federal Supply Service, Washington, 
DC 20406. Phone, 703-305-5600.

Public Buildings Service

The Public Buildings Service (PBS) provides space and related services 
for other Federal agencies and the Federal courts. Services include 
design, acquisition, construction, alteration, operation, protection, 
general management, and disposal. It has responsibility for 260 million 
square feet of space, excluding external parking areas, in about 7,300 
federally owned or leased buildings, in addition to approximately $6.4 
billion in construction projects currently underway. In addition, 
Executive Order 12512 of April 12, 1985, gave PBS the responsibility to 
provide leadership in the development and maintenance of needed property 
management information systems for the Government.

For further information, call 202-501-1100.

Office of the Commercial Broker

The Commercial Broker acquires real property through leases and 
purchases and directs the development of procedures and specifications 
related to real property acquisitions, including leasing, building 
purchases, site acquisition, and easements; marketing vacant space; 
outleasing vacant space; appraisals and initial assignments of space; 
lease acquisition delegations; space planning; requirements development; 
buildout of space; cost estimates; installation of telecommunications/
local area networks; furniture procurement, and disposal.

For further information, contact the Office of the Commercial Broker. 
Phone, 202-501-1025.

Office of Property Management

The Office of Property Management develops and administers programs to: 
manage and operate Government-owned and leased property; processes 
related to maintaining space assignments after initial occupancy; manage 
and administer leases and outleases; ensure service delivery to tenants; 
distribute rent bills; administer day-to-day operation of occupancy 
agreements with client agencies; safeguard Federal employees from 
hazardous exposure to GSA operations or services and environmental 
matters related to building operations

[[Page 574]]

and alterations; fire protection for all facilities and personnel; alter 
buildings, systems, and space after initial tenant occupancy; design and 
construction of alterations, excluding major modernizations; assist 
regions on procurement issues related to contracting; procure 
construction, building services, professional services, and architect-
engineer services; guide delegated agencies in operation and management 
of Government-owned and/or -operated buildings; and guide delegated 
agencies in lease management, administrative contracting officer, and 
contracting officer's representative activities.

For further information, contact the Office of Property Management. 
Phone, 202-501-0971.

Office of Property Development

The Office of Property Development plans, directs, and coordinates the 
nationwide operation of property development business line within PBS. 
This Office represents property development in agency dealings of 
national scope with other executive branch agencies, the legislative and 
judicial branches, and other Government and private-sector interests. It 
plans, guides, and accommodates temporary and extraordinary real 
property planning and development efforts requiring enhanced national 
emphasis and direction, when required by the PBS Commissioner. The 
Office defines, articulates, advocates, promotes, and interprets PBS 
vision and principles for excellence in public architecture, 
engineering, and construction. It maintains arrangements for eliciting 
advisory input from nationally renowned design professionals on major 
product design commissions and design solutions; fosters design quality 
through sponsorship of award, peer review, and other similar programs; 
and directs, coordinates, and performs all personnel management and 
administrative support functions for the Office of Property Development.

For further information, contact the Office of Property Development. 
Phone, 202-501-0887.

Office of the Federal Protective Service

The Office of the Federal Protective Service develops and administers 
guidelines and standards for uniformed force operations, and 
investigates criminal offenses not involving GSA employees. The Office 
conducts preliminary investigations of accidents, incidents, and 
criminal complaints occurring on GSA-controlled property. The Federal 
Protective Service coordinates with appropriate Federal Emergency 
Management Agency representatives for security and law enforcement 
requirements. It gathers protective intelligence information pertaining 
to demonstrations, bomb threats, and other criminal activities. The 
Office provides centralized communication, alarm monitoring, and 
coordination for State and Federal officials regarding Federal 
facilities. It develops a nationwide physical security protection 
program and coordinates a nationwide Occupant Emergency Program.

For further information, contact the Office of the Federal Protective 
Service. Phone, 202-501-0907.

Office of Property Disposal

The Office of Property Disposal develops and administers programs 
related to the utilization of excess and surplus real property; disposal 
of surplus real property by sale, exchange, lease, assignment, transfer, 
permit; protection and maintenance of excess and surplus property 
pending disposition disposal of Defense Industrial Reserve Plants; and 
disposal services to agencies which have their own disposal authorities 
on a reimbursable basis, e.g., seized, forfeited, or foreclosed. The 
Office directs the development of a national plan to market properties 
and buildings. It also establishes national benchmarking standards and a 
customer liaison program.

For further information, contact the Office of Property Disposal. Phone, 
202-501-0210. E-mail, [email protected].


[[Page 575]]



Office of Portfolio Management

The Office of Portfolio Management conducts strategic and business, 
portfolio, and asset planning; makes capital investment decisions and 
obtains capital resources; manages the national portfolio of real estate 
and art assets; obtains the support of other service providers; 
evaluates portfolio and service provider performance; and provides 
guidance and assistance to regional portfolio managers and other 
business lines.

For further information, contact the Office of Portfolio Management. 
Phone, 202-501-0638.

Office of Business Development

The Office of Business Development directs the policy and management of 
the National Account Executive and Regional Account Manager programs 
which facilitate the development of strategic partnerships with client 
agencies; performs research and analysis of PBS long-term strategic and 
business direction; directs the national real property strategic 
marketing plans and programs; and develops and implements national 
customer outreach and public affairs programs.

For further information, contact the Office of Business Development. 
Phone, 202-501-0018.

Regional Offices  Regional offices are located in 11 U.S. cities. Within 
its area of jurisdiction, each regional office is responsible for 
executing assigned programs.

            Regional Offices--General Services Administration           
------------------------------------------------------------------------
          Region                   Address             Administrator    
------------------------------------------------------------------------
New England...............  Boston, MA (10         Robert J. Dunfey, Jr.
                             Causeway St., 02222).                      
Northeast and Caribbean...  New York, NY (26       Karen R. Adler       
                             Federal Plz., 10278).                      
Mid-Atlantic..............  Philadelphia, PA (100  Rafael Borras, Acting
                             Penn Sq. E., 19107-                        
                             3396).                                     
Southeast Sunbelt.........  Atlanta, GA (Suite     Carol A. Dortch      
                             2800, 401 W.                               
                             Peachtree St. NW.,                         
                             30365).                                    
Great Lakes...............  Chicago, IL (230 S.    William C. Burke     
                             Dearborn St., 60604).                      
The Heartland.............  Kansas City, MO (1500  Glen W. Overton      
                             E. Bannister Rd.,                          
                             64131).                                    
Greater Southwest.........  Fort Worth, TX (819    John Pouland         
                             Taylor St., 76102).                        
Rocky Mountain............  Denver, CO (Denver     Polly B. Baca        
                             Federal Ctr., 80225-                       
                             0006).                                     
Pacific Rim...............  San Francisco, CA      Kenn N. Kojima       
                             (5th Fl., 450 Golden                       
                             Gate Ave., 94102).                         
Northwest/Arctic..........  Auburn, WA (GSA Ctr.,  L. Jay Pearson       
                             98002).                                    
National Capital..........  Washington, DC (7th    Nelson B. Alcalde    
                             and D Sts. SW.,                            
                             20407).                                    
------------------------------------------------------------------------

Sources of Information

Consumer Information Center (CIC)  Organized under the Office of Public 
Affairs, CIC assists Federal agencies in the release of relevant and 
useful consumer information and generates increased public awareness of 
this information. CIC publishes quarterly the Consumer Information 
Catalog, which is free to the public and lists more than 200 free or 
low-cost Federal consumer interest publications. Topics include health, 
food, nutrition, money management, employment, Federal benefits, the 
environment, and education. The Catalog is widely distributed through 
congressional offices, Federal facilities, educators, State and local 
governmental consumer offices, and private nonprofit organizations. For 
a free copy of the Catalog, write to the Consumer Information Center, 
Pueblo, CO 81009. Phone, 888-8-PUEBLO (toll-free). Bulk copies are free 
to nonprofit organizations. Information regarding the Consumer 
Information Center is also available electronically through the 
Internet, at http://www.pueblo.gsa.gov/.

Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Business Service 
Centers listed in the preceding text. Inquiries concerning programs to 
assist small business should be directed to one of the Business Service 
Centers.

Electronic Access  Information about GSA is available electronically 
through the Internet, at http://www.gsa.gov/.

Employment  Inquiries and applications should be directed to the Human 
Resources Operations Division (CPS), Office of Human Resources, General 
Services Administration, Washington, DC

[[Page 576]]

20405. Schools interested in the recruitment program should contact the 
Human Resources Operations Division (CPS), Office of Human Resources, 
Washington, DC 20405 (phone, 202-501-0370), and/or the appropriate 
regional office listed above.

Fraud and Waste  Contact the Inspector General's Office at 800-424-5210 
(toll-free) or 202-501-1780 (in the Washington, DC, metropolitan area).

Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the General Services Administration 
(CAIR), Attn: GSA FOIA or Privacy Act Officer, Room 7102, Washington, DC 
20405. Phone, 202-501-2691. TDD callers may use the Federal Information 
Relay Service (phone, 202-708-9300; fax, 202-501-2727). FOIA or Privacy 
Act requests concerning GSA regions should be directed to the FOIA or 
Privacy Act officers for the particular region (see regional office 
listing in the preceding text).

Public and News Media Inquiries  The Office of Public Affairs is 
responsible for the coordination of responses to inquiries from both the 
general public and news media, as well as for maintaining an information 
network with agency employees with regard to items of interest to the 
Federal worker. The Office issues news releases and is responsible for 
publishing the GSA Update, a daily bulletin of noteworthy items designed 
to keep agency employees apprised of pertinent issues.
Publications  Many publications are available at moderate prices through 
the bookstores of the Government Printing Office or from customer supply 
centers. Others may be obtained free or at production cost from a 
Business Service Center or a Federal Information Center. (See pages 585 
and 588, respectively.) The telephone numbers and addresses of the 
Federal Information Centers and of the Government Printing Office 
bookstores are listed in local telephone directories. If a publication 
is not distributed by any of the centers or stores, inquiries should be 
directed to the originating agency's service or office. The addresses 
for inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Federal Telecommunications Service (T), General Services 
    Administration, Falls Church, VA 22043

    Those who would like a list of publications or who are not certain 
of the service or office of origin should write to the Director of 
Publications (XD), General Services Administration, Washington, DC 
20405. Phone, 202-501-1235.

Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Small Business Centers 
listed in the preceding text.

Speakers  Inquiries and requests for speakers should be directed to the 
Office of Public Affairs (X), General Services Administration, 
Washington, DC 20405 (phone, 202-501-0705); or contact the nearest 
regional office.

For further information concerning the General Services Administration, 
contact the Office of Public Affairs (X), General Services 
Administration, Washington, DC 20405. Phone, 202-501-0705. Internet, 
http://www.gsa.gov/.