[United States Government Manual]
[May 31, 1996]
[Pages 562-576]
[From the U.S. Government Publishing Office, www.gpo.gov]



GENERAL SERVICES ADMINISTRATION

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-708-5082
Administrator of General Services                David J. Barram, Acting

[[Page 563]]

Deputy Administrator                             Thurman M. Davis, 
                                                     Acting
Chief of Staff                                   Barbara O. Silby
Special Counsel, Office of Ethics                Allie B. Latimer
Associate Administrator for Equal Employment     Yvonne T. Jones
    Opportunity
Associate Administrator for Enterprise           Robert L. Neal, Jr.
    Development
Associate Administrator for Management Services  Martha N. Johnson
    and Human Resources
  Deputy Associate Administrator                 Jack J. Landers
  Director of Personnel                          Gail P. Lovelace
  Director of Management Controls                John H. Davenjay
      and Evaluation
  Director of Management Services                Gregory L. Knott
  Director of Quality Management                 Jon R. Halsall
      and Training
  Controller                                     Jon A. Jordan
  Director of the Executive                      Eric Dodds
      Secretariat
Commissioner for Federal Telecommunications      Robert J. Woods
    Service
  Deputy Commissioner                            John Okay
  Assistant Commissioner for                     C. Allen Olson
      Acquisition
  Assistant Commissioner for                     John Okay, Acting
      Customer Service
  Assistant Commissioner for                     Robert L. Piasecki
      Network Applications
  Assistant Commissioner for                     Margaret Binns
      Regional Services
  Assistant Commissioner for                     Bruce Brignull
      Service Development
  Assistant Commissioner for                     Sandra Bates
      Service Delivery
  Assistant Commissioner for                     Claudia Bennett
      Strategic and Program 
      Planning
  Controller                                     Linda F. Vandenberg
  Assistant Chief Information                    Donald P. Heffernan
      Officer
  Deputy Chief Information Officer               Donald L. Venneberg
Chief Information Officer                        Joe M. Thompson
  Director, Business Industry                    Joel Odum
      Outreach
  Director, Investment Analysis                  Stephen W. Berg, Acting
      Staff  
  Director, Office of Planning and               John C. Thomas
      Information Architecture
Inspector General                                William R. Barton
  Deputy Inspector General                       Joel S. Gallay
  Assistant Inspector General for                William E. Whyte, Jr.
      Auditing
  Assistant Inspector General for                James E. Henderson
      Investigations
  Assistant Inspector General for                Lawrence J. Dempsey
      Quality Management
  Assistant Inspector General for                James E. Le Gette
      Administration
  Counsel to the Inspector General               Kathleen S. Tighe
  Director, Internal Evaluation                  Andrew A. Russoniello
      Program
Chairman, GSA Board of Contract Appeals          Stephen M. Daniels
  Vice Chairman                                  Robert W. Parker
  Board Counsel                                  Anne M. Quigley
  Clerk of the Board                             Beatrice Jones
Chief Financial Officer                          Dennis J. Fischer
  Director of Budget                             William B. Early, Jr.

[[Page 564]]

  Director of Finance                            Robert E. Suda
  Director of Financial Management               Carole A. Hutchinson
  Director of Financial Management               William J. Topolewski
      Systems
General Counsel                                  Emily Clark Hewitt
  Associate General Counsel for                  Laurence Harrington
      General Law
  Associate General Counsel for                  Vincent Crivella
      Personal Property
  Associate General Counsel for                  Sharon A. Roach
      Real Property

INFORMATION TECHNOLOGY SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-501-1000
Commissioner, Information Technology Service     Joe M. Thompson
Deputy Commissioner for Information Security     Thomas R. Burke
Director, Information Technology Integration     James Arrington
Director, Acquisition Support                    Gerald Tuwiner, Acting
Director, Resources Management Staff             Bobbi Brensic
Deputy Commissioner for Information Technology   Lawrence S. Cohan
    Integration

FEDERAL SUPPLY SERVICE
1941 Jefferson Davis Highway, Arlington, VA; Mailing address: 
Washington, DC 20406
Phone, 703-305-6667
Commissioner, Federal Supply Service             Frank P. Pugliese, Jr.
Deputy Commissioner                              Donna D. Bennett
Chief of Staff                                   Patricia Mead
Controller                                       John B. Conrad
Director of Transportation Audits                Jeffrey W. Thurston
Assistant Commissioner for Distribution          David S. Shapero
    Management
Assistant Commissioner for Transportation and    Ira Jekowsky
    Property Management
Assistant Commissioner for Business Management   Gary Feit
    and Marketing
Assistant Commissioner for Quality and Contract  F. Donald Genova, 
    Administration                                   Acting
Assistant Commissioner for Acquisition           William N. Gormley
Assistant Commissioner for FSS Information       Raymond J. Hanlein
    Systems

PUBLIC BUILDINGS SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-501-1100
Commissioner, Public Buildings Service           Robert A. Peck
Deputy Commissioner                              David L. Bibb
Chief of Staff                                   Ann W. Everett
Controller                                       Robin G. Graf, Acting
Acquisition Executive                            Gerald Zaffos, Acting
Assistant Commissioner for Business Development  James A. Williams
Chief Information Officer                        Steven R. Mead

[[Page 565]]

Assistant Commissioner for Commercial Broker     Hilary W. Peoples, 
                                                     Acting
Assistant Commissioner for the Federal           Garrett J. Day
    Protective Service
Assistant Commissioner for Property Development  John A. Petkevich
Assistant Commissioner for Property Disposal     Brian K. Polly
Assistant Commissioner for Portfolio Management  June V. Huber
Assistant Commissioner for Property Management   James F. Steele

OFFICE OF POLICY, PLANNING, AND EVALUATION
General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-501-8880
Associate Administrator for Policy, Planning,    G. Martin Wagner
    and Evaluation
Chief of Staff                                   John Sindelar
Executive Officer                                A. Toni Hazlewood
Director, Committee Management Secretariat       James Dean
    Staff
Director, Regulatory Information Service Center  Mark Schoenberg
  Deputy Associate Administrator                 Faith Wohl
      for Workplace Initiatives
Deputy Associate Administrator for Acquisition   Ida M. Ustad
    Policy
Deputy Associate Administrator for               Rebecca R. Rhodes
    Transportation and Personal Property
Deputy Associate Administrator for Information   Francis A. McDonough
    Technology
Deputy Associate Administrator for Real          Robert J. Diluchio
    Property

[For the General Services Administration statement of organization, see 
the Code of Federal Regulations, Title 41, Part 105-53]

________________________________________________________________________
The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies; utilization and disposal of real and personal 
property; transportation, traffic, and communications management; and 
management of the governmentwide automatic data processing resources 
program. Its functions are carried out at three levels of organization: 
the central office, regional offices, and field activities.

The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Acquisition Policy  The Office of Acquisition Policy plans, directs, and 
coordinates a comprehensive, agencywide acquisition policy program, 
including the establishment of major agency acquisition goals and 
objectives.
    The Office of Acquisition Policy has a major role in developing, 
maintaining, issuing, and administering guiding principles via the 
Federal Acquisition Regulation (FAR), which is applicable to all Federal 
agencies. It chairs the Civilian Agency Acquisition Council and provides 
administrative support through

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the FAR Secretariat. The Office develops GSA implementing and 
supplementing principles required by FAR, which is published as the 
General Services Administration Acquisition Regulation.
    The Office manages the agency's internal system for the suspension 
and debarment of nonresponsive contractors and a governmentwide system 
for exchanging information on debarred, suspended, and ineligible 
parties. The Office also is responsible for overseeing the agency's 
acquisition information system and serves as agency coordinator for the 
Federal Procurement Data System.
    The Office's Federal Acquisition Institute fosters and promotes 
governmentwide career management and training programs to develop a 
professional workforce and coordinates governmentwide studies to improve 
the procurement process.

For further information, call 202-501-1043.

Enterprise Development  The mission of the Office of Enterprise 
Development is to promote and facilitate programs and activities that 
support an environment that provides ``Access to Opportunity'' to small, 
minority, and women business owners to participate in GSA contracting 
nationwide. To accomplish this, the Office plans, implements, and 
evaluates comprehensive agencywide procurement preference programs, 
including: the Small Business Program, the Women in Business Program, 
the Minority Business Enterprise Program, the Subcontracting Program, 
and the Mandatory Source Program, among others.
    The Office coordinates and develops policies that regulate the 
operation and implementation of the Small Business Programs under 
sections 8 and 15 of the Small Business Act. The Office, through the 
Small Business Center Program, provides assistance, information, and 
counseling to small businesses interested in pursuing Federal Government 
contracts, and conducts outreach, seminars, liaison, and source listing 
for small and minority businesses.
    The Small Business Centers assist agency procurement officials in 
the establishment of subcontracting plans and act as liaisons between 
GSA and the Small Business Administration. The Small Business Centers 
conduct on-site reviews of vendor subcontracting plans to ensure 
compliance with the terms of the approved plan.

For further information, call 202-501-1021.

                                         Small Business Center Directory                                        
----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                      Telephone  
----------------------------------------------------------------------------------------------------------------
NATIONAL CAPITAL REGION--Washington, DC               Rm. 1050, 7th & D Sts. SW., 20407             202-708-5804
                                                                                                                
NEW ENGLAND REGION--Boston, MA                        Rm. 290, 10 Causeway St., 02222               617-565-8100
                                                                                                                
NORTHEAST AND CARIBBEAN REGION--New York, NY          Rm. 18-130, 26 Federal Plz., 10278            212-264-1234
                                                                                                                
MID-ATLANTIC REGION--Philadelphia, PA                 Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5523
                                                                                                                
SOUTHEAST SUNBELT REGION--Atlanta, GA                 Rm. 2832, 401 W. Peachtree St. NW., 30303     404-331-5103
                                                                                                                
GREAT LAKES REGION--Chicago, IL                       Rm. 3714, 230 S. Dearborn St., 60604          312-353-5383
                                                                                                                
THE HEARTLAND REGION--Kansas City, MO                 Rm. 1160, 1500 E. Bannister Rd., 64131        816-926-7203
                                                                                                                
GREATER SOUTHWEST REGION--Fort Worth, TX              Rm. 11A09, 819 Taylor St., 76102              817-334-3284
                                                                                                                
ROCKY MOUNTAIN REGION--Denver, CO                     Rm. 145, Denver Federal Ctr., 80225-0006      303-326-7408
                                                                                                                
PACIFIC RIM REGION--San Francisco, CA                 Rm. 0405, 450 Golden Gate Ave., 94102         415-522-2700
                                                                                                                
NORTHWEST/ARCTIC REGION--Auburn, WA                   400 15th St. SW., 98001                       206-931-7956
----------------------------------------------------------------------------------------------------------------

Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration, the Department of the 
Treasury, the Department of Education, the Department of Commerce, and 
other independent Government agencies. The Board is also empowered to 
hear and decide protests arising out of automatic data processing 
procurements governmentwide. Although the Board is

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located within the agency, it functions as an independent tribunal.

For further information, contact the Board of Contract Appeals (G), 
General Services Administration, Washington, DC 20405. Phone, 202-501-
0585.

Ethics  The Office of Ethics is responsible for developing and directing 
the agency's programs governing employee standards of ethical conduct.

For further information, call 202-501-0765.

Equal Employment Opportunity  The Office of Equal Employment Opportunity 
is responsible for the agency's equal employment opportunity program.

For further information, call 202-501-0767.

Federal Telecommunications Service

The current Federal Telecommunications Service (FTS) was established by 
GSA Order 5440.468 on September 8, 1995, by merging FTS2000 and the 
Local Services Program. The principal components of the FTS program are 
FTS2000, Local Telecommunications Services, and the Post-FTS2000 
program.
FTS2000  This program provides long-distance voice and data services to 
Federal agencies. In December 1988, GSA competitively awarded two 
separate contracts to AT&T and Sprint to provide long-distance 
telecommunications services to Federal agencies. These contracts, which 
provide for services rather than equipment, replaced the 25-year-old 
Federal Telecommunications System (FTS) with FTS2000.
    The Service's customers can select from a number of long-distance 
telecommunications services provided by FTS2000, including switched 
voice service, dedicated transmission service, packet switched service, 
video transmission service, switched data service, and switched digital 
integrated service.
Local Telecommunications Program  This program has three major 
reimbursable activities: switched services, purchase of 
telecommunications services (POTS), and the telecommunications services 
contract (TSC). The purchase of telecommunication services program 
provides a variety of new and reconditioned telephone station equipment, 
digital private branch exchange systems, wireless equipment, 
installation, relocation, wiring, and cabling. The telecommunications 
services contract is a nationwide contract with five regional ordering 
offices. It has a broad range of telecommunications services that can be 
used by any Federal agency. It offers complete technical support in six 
functional areas: strategic and technical planning, requirement 
analysis, design and engineering, acquisition support, implementation 
and integration, and operations support.
Post-FTS2000  The current FTS2000 contracts expire in December 1998. In 
December 1994, in conjunction with the Interagency Management Council, 
GSA issued the Post-FTS2000 Program Strategy as the Government's 
strategy for acquiring telecommunications services in the post-FTS2000 
environment. Released in February 1996, the Strategy provides for 
multiple comprehensive telecommunications service contracts offering all 
services and providing service worldwide, where commercially available. 
It supports the National Performance Review initiative to develop the 
Government service information infrastructure. Other contracting efforts 
that are part of the post-FTS2000 area Federal wireless, international 
direct dial, and cable and wiring.

For further information, call 703-285-1020.

Information Technology Service

The Information Technology Service is responsible for the coordination 
and direction of a comprehensive, governmentwide program for the 
management, procurement, and utilization of automated data processing 
and local telecommunications equipment and services; planning and 
directing programs for improving Federal records and information 
management practices; and providing information to the public through 
the Federal Information Center.

[[Page 569]]

Governmentwide Information Resources Management Assistance  The General 
Services Administration provides governmentwide programs to assist 
Federal agencies in managing their information resources. The Office of 
Information Technology Integration (ITI) provides technical and 
contracting assistance through three complementary programs: the Federal 
Systems Integration and Management System (FEDSIM); the Federal Computer 
Acquisition Center (FEDCAC); and the Federal Information System Support 
Program (FISSP). This assistance is provided on a reimbursable, 
nonmandatory basis to agencies utilizing the system.
    The Federal Systems Integration and Management System provides 
technical and contractual services to Federal agencies in acquisition, 
integration, management, and the use of information systems and 
information technology.
    The Federal Computer Acquisition Center competitively conducts large 
dollar value information processing resources acquisitions for Federal 
agencies. These acquisitions include systems hardware; systems software; 
and associated services such as maintenance, training, and systems 
analysis support.
    The Federal Information System Support Program allows ITI to 
consolidate relatively small, quick-reaction, technical services project 
requirements for other agencies in order to reduce costs.

For further information, contact the Office of Information Technology 
Integration, Suite 1100, 5203 Leesburg Pike, Falls Church, VA 22041. 
Phone, 703-756-4100.

Information Technology Policy and Leadership  The Service plans, 
develops, and directs a governmentwide program to help agencies improve 
their acquisition, management, and use of information technology. The 
Service develops and issues governmentwide policies and regulations on 
information technology acquisition, management, and use. It promotes the 
development of a technologically competent Federal workforce through 
management assistance programs, such as the Trail Boss Program, that 
help Federal agencies prepare for, conduct, and implement major 
information technology acquisitions.

For further information, contact the Office of Information Technology 
Policy and Leadership. Phone, 201-501-0202.

Information Technology Acquisition  The Service plays a major role in 
the governmentwide procurement of Federal Information Processing (FIP) 
and telecommunications hardware, software, and services. In providing 
its acquisition services, the agency seeks out and obtains the best 
buys; obtains the best leasing and/or purchase price arrangements; 
negotiates long-term procurement actions to achieve cost reductions; and 
continually strives to improve Federal procurement practices.

For further information, contact the Office of Information Technology 
Acquisition. Phone, 202-501-1072.

Information Security  The Office of Information Security provides 
worldwide support to all Government activities conducting sensitive and 
classifies national security, diplomatic, and Department of Defense 
missions. The Office provides a comprehensive range of services for 
information systems and participates in the development of 
governmentwide information security policies in support of Federal, 
civil, and Department of Defense activities. This Office provides the 
technical expertise, personnel, logistics, training, and facilities 
necessary to manage and support critical Government communications.

For further information, contact the Office of Information Security. 
Phone, 202-708-7000.

Office of Emerging Technology  The Office of Emerging Technology plans, 
manages, and directs activities that promote the identification, 
development, and use of current and emerging technologies in the Federal 
Government. The Office develops strategies for integrating Federal, 
State, and local government applications to form a synergetic approach 
to use information technology to improve the delivery of

[[Page 570]]

government services; compiles trend information of emerging technologies 
to support efforts to improve government services; identifies 
information technology tools, applications, and effective implementation 
strategies to improve government performance; plans, develops, and 
implements multiagency and intergovernmental information technology 
pilots and prototypes to validate concept of operation and assess the 
viability for governmentwide implementation; and establishes benchmarks 
on best practices of governmental applications of information 
technology. The Office oversees the implementation of new and proven 
information technology applications that will improve the delivery of 
government services provided by Federal, State, local, and tribal 
governments. The Office also serves as the governmentwide program 
offices for Electronic Commerce, Electronic Mail, Information Technology 
Accommodations and the Security Infrastructure Program Management 
Office.

For further information, contact the Office of Emerging Technology. 
Phone, 202-501-0308.

Federal Information Center Program  The Federal Information Center 
Program, a clearinghouse for information about the Federal Government, 
can eliminate the maze of referrals that people have experienced in 
contacting the Federal Government. Persons with questions about a 
Government program or agency, and who are unsure of which office can 
help, may call the Center. A specialist will either answer the question 
or locate an expert who can.
    Residents of more than 80 metropolitan areas have direct access to 
the Center via toll-free (800) telephone service, and callers in four 
States--Iowa, Kansas, Missouri, and Nebraska--have statewide toll-free 
service. Users of telecommunications devices for the deaf (TDD/TTY) may 
call a nationwide toll-free number: 800-326-2996.

For further information, call the Federal Information Center number for 
your area.

      Federal Information Centers--General Services Administration      
  (Review the areas listed below. If your area is listed, call 800-688- 
   9889. If your area is not listed, call 301-722-9000. TDD/TTY users   
                       should call 800-326-2996.)                       
------------------------------------------------------------------------
                   State                                City            
------------------------------------------------------------------------
ALABAMA...................................  Birmingham, Mobile          
ALASKA....................................  Anchorage                   
ARIZONA...................................  Phoenix                     
ARKANSAS..................................  Little Rock                 
CALIFORNIA................................  Los Angeles, Sacramento, San
                                             Diego, San Francisco, Santa
                                             Ana                        
COLORADO..................................  Colorado Springs, Denver,   
                                             Pueblo                     
CONNECTICUT...............................  Hartford, New Haven         
DELAWARE..................................  Wilmington                  
FLORIDA...................................  Fort Lauderdale,            
                                             Jacksonville, Miami,       
                                             Orlando, St. Petersburg,   
                                             Tampa, West Palm Beach     
GEORGIA...................................  Atlanta                     
HAWAII....................................  Honolulu                    
IDAHO.....................................  Boise                       
ILLINOIS..................................  Chicago                     
INDIANA...................................  Gary, Indianapolis          
IOWA......................................  From all points             
KANSAS....................................  From all points             
KENTUCKY..................................  Louisville                  
LOUISIANA.................................  New Orleans                 
MAINE.....................................  Portland                    
MARYLAND..................................  Baltimore                   
MASSACHUSETTS.............................  Boston                      
MICHIGAN..................................  Detroit, Grand Rapids       
MINNESOTA.................................  Minneapolis                 
MISSISSIPPI...............................  Jackson                     
MISSOURI..................................  St. Louis                   
MONTANA...................................  Billings                    
NEBRASKA..................................  Omaha                       
NEVADA....................................  Las Vegas                   
NEW HAMPSHIRE.............................  Portsmouth                  
NEW JERSEY................................  Newark, Trenton             
NEW MEXICO................................  Albuquerque                 
NEW YORK..................................  Albany, Buffalo, New York,  
                                             Rochester, Syracuse        
NORTH CAROLINA............................  Charlotte                   
NORTH DAKOTA..............................  Fargo                       
OHIO......................................  Akron, Cincinnati,          
                                             Cleveland, Columbus,       
                                             Dayton, Toledo             
OKLAHOMA..................................  Oklahoma City, Tulsa        
OREGON....................................  Portland                    
PENNSYLVANIA..............................  Philadelphia, Pittsburgh    
RHODE ISLAND..............................  Providence                  
SOUTH CAROLINA............................  Greenville                  
SOUTH DAKOTA..............................  Sioux Falls                 
TENNESSEE.................................  Chattanooga, Memphis,       
                                             Nashville                  
TEXAS.....................................  Austin, Dallas, Fort Worth, 
                                             Houston, San Antonio       
UTAH......................................  Salt Lake City              
VERMONT...................................  Burlington                  
VIRGINIA..................................  Norfolk, Richmond, Roanoke  
WASHINGTON................................  Seattle, Tacoma             
WEST VIRGINIA.............................  Huntington                  
WISCONSIN.................................  Milwaukee                   
WYOMING...................................  Cheyenne                    
------------------------------------------------------------------------

Federal Information Relay Service (FIRS)  The Federal Information Relay 
Service serves as an intermediary between hearing individuals and 
individuals who are deaf, hard of hearing, and speech-impaired for 
nationwide communications with and within the Federal

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Government. The Service enables Federal employees to conduct official 
duties and allows the general public to conduct business with the 
Federal Government and its agencies. It also encourages direct 
communications between individuals using telecommunications devices for 
the deaf (TDD/TTY's) by maintaining an on-line bulletin board and by 
publishing an annual directory of Federal TDD/TTY telephone numbers.
    To utilize the Federal Information Relay Service, call 800-877-8339 
(toll-free). To obtain a FIRS brochure call 800-877-0996 (toll-free). 
These numbers serve both voice and TDD/TTY calls.
    To access the Federal Information Relay Service bulletin board of 
TDD/TTY numbers, call 800-877-8845 (toll-free).
    For a free copy of the directory, write to: U.S. Government TDD 
Directory, Dept. 588B, Customer Information Center, Pueblo, CO 81009.

For further information, contact the Office of Emerging Technology. 
Phone, 202-501-1937 (voice) or 202-501-2860 (TDD).

Specialized Data Centers  The Service operates several programs that 
collect and maintain information on equipment of interest to the public 
and the private sector.
    The Federal Procurement Data Center provides information regarding 
goods and services bought by the Federal Government. The Center is a 
unique source of consolidated information about Federal purchases, and 
the data is readily available through reports prepared by the Center.
    The Federal Equipment Data Center operates the Automatic Data 
Processing Equipment Data System Program, which collects and maintains 
information regarding general-purpose processing equipment being used by 
the Federal Government. Information is collected and disseminated on 
federally operated domestic assistance programs, such as grants, and is 
available in an annual catalog and through a nationally accessible 
computer system.

For further information, contact the Automated External Information 
Division. Phone, 703-235-2870.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants, loans, and insurance. This 
information is published annually in the Catalog of Federal Domestic 
Assistance, and is available through the Federal Assistance Programs 
Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Federal Supply Service

The Federal Supply Service (FSS) provides leadership, through policy, 
guidance, and service delivery, which assures that the Federal 
Government's requirements for personal property and administrative 
services are effectively met at the least overall cost to the taxpayer. 
Towards this goal, FSS operates a worldwide supply system to contract 
for and distribute personal property and services to Federal agencies. 
The Service provides governmentwide programs for transportation, mail 
and travel management, transportation audits, Federal fleet management, 
and management of aircraft owned or operated by civilian agencies in 
support of their missions; and administers a governmentwide property 
management program for the utilization of excess personal property and 
the donation and sale of surplus personal property.
    The Service provides over $8 billion annually in common-use goods 
and services. The Supply and Procurement business line of FSS uses the 
aggregate purchasing power of the Government to establish sources of 
supply for commonly used business, operational, administrative, and 
financial supplies and services. Over 98 percent of the support provided 
by the business line is for commercial items and services, and 90 
percent is delivered directly to customers. Almost 80 percent of the 
supply and procurement business volume is from orders directly placed by 
customers, under contracts established by FSS. FSS also operates a 
distribution

[[Page 572]]

system that makes 5 million deliveries a year of common office supplies, 
direct to customer desktops, within 48 hours of their orders. Another 7 
million customer deliveries are made within 2 weeks from over 15,000 
high-demand items, including overnight support for national emergencies 
and disaster relief. In compliance with applicable laws, regulations, 
and Executive orders, FSS helps the Government conserve energy, recycle 
used materials, and purchase products that are environmentally sound.
    Each year FSS establishes numerous multimillion-dollar contracts for 
environmentally oriented products--ranging from recycled items such as 
retread tires, office supplies, and insulation, to shipping boxes with 
recycled content, to energy and water saving devices, and to 
reformulated industrial products.
    To eliminate unnecessary expenditures and maximize the utilization 
of federally owned personal property, FSS directs and coordinates, on a 
worldwide basis, a Government property management program. Under this 
program, excess personal property valued at approximately $12.3 billion 
annually is available for transfer to other agencies and, when no longer 
needed by the Federal Government, is allocated to the States for 
donation to eligible recipients or disposed of through competitive 
public sales.
    The Federal Supply Service administers governmentwide programs for 
transportation and travel management, transportation audits, and fleet 
management to meet the requirements of Federal agencies.
    To provide agencies with economical fleet management services, FSS 
manages an Interagency Fleet Management System (IMFS) comprised of 
approximately 145,000 vehicles, ranging from compact sedans to buses and 
ambulances. As part of the services provided, GSA acquires the vehicles, 
ensures that fuel and maintenance/repair services are available, and 
disposes of the vehicles when due for replacement. In conjunction with 
the Department of Energy, FSS introduced alternative fuel vehicles 
(AFV'S) into the Federal fleet, and currently has over 10,000 in use.
    The Service's Fleet Management Program is also responsible for 
developing regulations and procedures governing the management and 
oversight of all Federal Government motor vehicles, except those 
exempted under the Federal Property and Administrative Services Act of 
1949, as amended.
    As the Government's civilian freight manager, FSS provides rating 
and routing services to customer agencies at 20-50 percent off 
commercial rates, as well as small package overnight delivery service at 
a savings of 70 percent below commercial rates.
    In addition, FSS coordinates governmentwide policy development for 
the management of Government aircraft through the Interagency Committee 
for Aviation Policy. Through its Federal Aviation Management Information 
System, FSS stores aircraft and facility inventory, cost and utilization 
data, and contract, rental, and charter data pertinent to all civilian 
agency aircraft.

For further information, contact the Federal Supply Service, Washington, 
DC 20406. Phone, 703-305-6646.

Public Buildings Service

The Public Buildings Service (PBS) provides space and related services 
for other Federal agencies and the Federal courts. Services include 
design, acquisition, construction, alteration, operation, protection, 
general management, and disposal. It has responsibility for 260 million 
square feet of space, excluding external parking areas, in about 7,300 
federally owned or leased buildings, in addition to approximately $6.4 
billion in construction projects currently underway. In addition, 
Executive Order 12512 of April 12, 1985, gave PBS the responsibility to 
provide leadership in the development and maintenance of needed property 
management information systems for the Government.

For further information, call 202-501-1100.


[[Page 573]]



Office of the Commercial Broker

The Commercial Broker acquires real property through leases and 
purchases and directs the development of procedures and specifications 
related to real property acquisitions, including leasing, building 
purchases, site acquisition, and easements; marketing vacant space; 
outleasing vacant space; appraisals and initial assignments of space; 
lease acquisition delegations; space planning; requirements development; 
buildout of space; cost estimates; installation of telecommunications/
local area networks; furniture procurement, and disposal.

For further information, contact the Office of the Commercial Broker. 
Phone, 202-501-1025.

Office of Property Management

The Office of Property Management develops and administers programs to: 
manage and operate Government-owned and leased property; processes 
related to maintaining space assignments after initial occupancy; manage 
and administer leases and outleases; ensure service delivery to tenants; 
distribute rent bills; administer day-to-day operation of occupancy 
agreements with client agencies; safeguard Federal employees from 
hazardous exposure to GSA operations or services and environmental 
matters related to building operations and alterations; fire protection 
for all facilities and personnel; alter buildings, systems, and space 
after initial tenant occupancy; design and construction of alterations, 
excluding major modernizations; assist regions on procurement issues 
related to contracting; procure construction, building services, 
professional services, and architect-engineer services; guide delegated 
agencies in operation and management of Government-owned and/or -
operated buildings; and guide delegated agencies in lease management, 
administrative contracting officer, and contracting officer's 
representative activities.

For further information, contact the Office of Property Management. 
Phone, 202-501-0971.

Office of Property Development

The Office of Property Development plans, directs, and coordinates the 
nationwide operation of property development business line within PBS. 
This Office represents property development in agency dealings of 
national scope with other executive branch agencies, the legislative and 
judicial branches, and other Government and private-sector interests. It 
plans, guides, and accommodates temporary and extraordinary real 
property planning and development efforts requiring enhanced national 
emphasis and direction, when required by the PBS Commissioner. The 
Office defines, articulates, advocates, promotes, and interprets PBS 
vision and principles for excellence in public architecture, 
engineering, and construction. It maintains arrangements for eliciting 
advisory input from nationally renowned design professionals on major 
product design commissions and design solutions; fosters design quality 
through sponsorship of award, peer review, and other similar programs; 
and directs, coordinates, and performs all personnel management and 
administrative support functions for the Office of Property Development.

For further information, contact the Office of Property Development. 
Phone, 202-501-0887.

Office of the Federal Protective Service

The Office of the Federal Protective Service develops and administers 
guidelines and standards for uniformed force operations, and 
investigates criminal offenses not involving GSA employees. The Office 
conducts preliminary investigations of accidents, incidents, and 
criminal complaints occurring on GSA-controlled property. The Federal 
Protective Service coordinates with appropriate Federal Emergency 
Management Agency representatives for security and law enforcement 
requirements. It gathers protective intelligence information pertaining 
to demonstrations, bomb threats, and other criminal activities. The

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Office provides centralized communication, alarm monitoring, and 
coordination for State and Federal officials regarding Federal 
facilities. It develops a nationwide physical security protection 
program and coordinates a nationwide Occupant Emergency Program.

For further information, contact the Office of the Federal Protective 
Service. Phone, 202-501-0907.

Office of Property Disposal

The Office of Property Disposal develops and administers programs 
related to the utilization of excess and surplus real property; disposal 
of surplus real property by sale, exchange, lease, assignment, transfer, 
permit; protection and maintenance of excess and surplus property 
pending disposition disposal of Defense Industrial Reserve Plants; and 
disposal services to agencies which have their own disposal authorities 
on a reimbursable basis, e.g., seized, forfeited, or foreclosed. The 
Office directs the development of a national plan to market properties 
and buildings. It also establishes national benchmarking standards and a 
customer liaison program.

For further information, contact the Office of Property Disposal. Phone, 
202-501-0210. E-mail, [email protected].

Office of Portfolio Management

The Office of Portfolio Management conducts strategic and business, 
portfolio, and asset planning; makes capital investment decisions and 
obtains capital resources; manages the national portfolio of real estate 
and art assets; obtains the support of other service providers; 
evaluates portfolio and service provider performance; and provides 
guidance and assistance to regional portfolio managers and other 
business lines.

For further information, contact the Office of Portfolio Management. 
Phone, 202-501-0638.

Office of Business Development

The Office of Business Development directs the policy and management of 
the National Account Executive and Regional Account Manager programs 
which facilitate the development of strategic partnerships with client 
agencies; performs research and analysis of PBS long-term strategic and 
business direction; directs the national real property strategic 
marketing plans and programs; and develops and implements national 
customer outreach and public affairs programs.

For further information, contact the Office of Business Development. 
Phone, 202-501-0018.

Regional Offices  Regional offices are located in 11 U.S. cities. Within 
its area of jurisdiction, each regional office is responsible for 
executing assigned programs.

            Regional Offices--General Services Administration           
------------------------------------------------------------------------
       Headquarters                Address             Administrator    
------------------------------------------------------------------------
New England Region........  Boston, MA (10         Robert J. Dunfey, Jr.
                             Causeway St., 02222).                      
Northeast and Caribbean     New York, NY (26       Karen R. Adler       
 Region.                     Federal Plz., 10278).                      
Mid-Atlantic Region.......  Philadelphia, PA (100  Paul Chistolini      
                             Penn Sq. E., 19107-                        
                             3396).                                     
Southeast Sunbelt Region..  Atlanta, GA (Suite     Carol A. Dortch      
                             2800, 401 W.                               
                             Peachtree St. NW.,                         
                             30365).                                    
Great Lakes Region........  Chicago, IL (230 S.    William C. Burke     
                             Dearborn St., 60604).                      
The Heartland Region......  Kansas City, MO (1500  Glen W. Overton      
                             E. Bannister Rd.,                          
                             64131).                                    
Greater Southwest Region..  Fort Worth, TX (819    John Pouland         
                             Taylor St., 76102).                        
Rocky Mountain Region.....  Denver, CO (Denver     Polly B. Baca        
                             Federal Ctr., 80225-                       
                             0006).                                     
Pacific Rim Region........  San Francisco, CA      Kenn N. Kojima       
                             (525 Market St.,                           
                             94105).                                    
Northwest/Arctic Region...  Auburn, WA (GSA Ctr.,  L. Jay Pearson       
                             98002).                                    
National Capital Region...  Washington, DC (7th    Thurman M. Davis     
                             and D Sts. SW.,                            
                             20407).                                    
------------------------------------------------------------------------

Sources of Information

Consumer Information Center  Organized under the Office of Public 
Affairs is the Consumer Information Center, a program that assists 
Federal agencies in the release of relevant and useful consumer 
information and generates increased public awareness of

[[Page 575]]

this information. The Center publishes quarterly the Consumer 
Information Catalog, which is free to the public and lists more than 200 
free or low-cost Federal consumer interest publications. Topics include 
health, food, nutrition, money management, employment, Federal benefits, 
the environment, and education. The Catalog is widely distributed 
through congressional offices, Federal facilities, educators, State and 
local governmental consumer offices, and private nonprofit 
organizations. For a free copy of the Catalog, write to Consumer 
Information Catalog, Pueblo, CO 81009. Phone, 719-948-4000. Bulk copies 
are free to nonprofit organizations.
    For help in accessing CIC information electronically, send e-mail to 
[email protected]. Put the words ``SEND INFO'' in the body of the 
message.
Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Business Service 
Centers listed in the preceding text. Inquiries concerning programs to 
assist small business should be directed to one of the Business Service 
Centers.
Employment  Inquiries and applications should be directed to the 
Personnel Operations Division (CPS), Office of Personnel, General 
Services Administration, Washington, DC 20405. Schools interested in the 
recruitment program should contact the Personnel Operations Division 
(CPS), Office of Personnel, Washington, DC 20405 (phone, 202-501-0370), 
and/or the appropriate regional office listed above.
Fraud and Waste  Contact the Inspector General's Office at (800-424-5210 
(toll free) or 202-501-1780 (in the Washington, DC, metropolitan area)).
Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the General Services Administration 
(CAIR), Attn: GSA FOIA or Privacy Act Officer, Room 7102, Washington, DC 
20405. Phone, 202-501-2691. TDD callers may use the Federal Information 
Relay Service (phone, 202-708-9300; fax, 202-501-2727). FOIA or Privacy 
Act requests concerning GSA regions should be directed to the FOIA or 
Privacy Act officers for the particular region (see listing in the 
preceding text).
Public and News Media Inquiries  The Office of Public Affairs is 
responsible for the coordination of responses to inquiries from both the 
general public and news media, as well as for maintaining an information 
network with agency employees with regard to items of interest to the 
Federal worker. The Office, through its Office of Media Relations, 
issues news releases. Its Office of Communications is responsible for 
printing the GSA Update, a weekly bulletin of noteworthy items designed 
to keep agency employees apprised of pertinent issues, and GSA Today, a 
quarterly employee magazine.
Publications  Many publications are available at moderate prices through 
the bookstores of the Government Printing Office or from customer supply 
centers. Others may be obtained free or at production cost from a 
Business Service Center or a Federal Information Center. (See pages 585 
and 588, respectively.) The telephone numbers and addresses of the 
Federal Information Centers and of the Government Printing Office 
bookstores are listed in local telephone directories. If a publication 
is not distributed by any of the centers or stores, inquiries should be 
directed to the originating agency's service or office. The addresses 
for inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Information Technology Service (K), General Services Administration, 
    Washington, DC 20405

    Those who would like a brief index of publications or who are not 
certain of the service or office of origin should write to the Director 
of Publications, Office of Communications (XS), General Services 
Administration, Washington, DC 20405. Phone, 202-501-1235.

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Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Small Business Centers 
listed in the preceding text.
Speakers  Inquiries and requests for speakers should be directed to the 
Office of Public Affairs (X), General Services Administration, 
Washington, DC 20405 (phone, 202-501-0705); or contact the nearest 
regional office.

For further information concerning the General Services Administration, 
contact the Office of Public Affairs (X), General Services 
Administration, Washington, DC 20405. Phone, 202-501-0705.

________________________________________________________________________