[United States Government Manual]
[July 01, 1995]
[Pages 581-594]
[From the U.S. Government Publishing Office, www.gpo.gov]




GENERAL SERVICES ADMINISTRATION

General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-708-5082
Administrator of General Services                Roger W. Johnson
Deputy Administrator                             Thurman M. Davis, 
                                                     Acting
Chief of Staff                                   Barbara O. Silby
Special Counsel, Office of Ethics                Allie B. Latimer
Associate Administrator for Equal Employment     Yvonne T. Jones
    Opportunity
Associate Administrator for Enterprise           Mirinda Jackson, Acting
    Development
  Deputy Director for Small and                  Mirinda Jackson
      Disadvantaged Business 
      Utilization
  Deputy Director for Training and               Rosalinda Castillo
      Compliance
Associate Administrator for Congressional and    William R. Ratchford
    Intergovernmental Affairs
Associate Administrator for Public Affairs       Henry Connors, Acting
Associate Administrator for Management Services  Marlene M. Johnson
    and Human Resources
  Deputy Associate Administrator                 Jack J. Landers
  Director of Workplace Initiatives              Faith Wohl
  Director of Personnel                          Gail P. Lovelace
  Director of Management Controls                John H. Davenjay
      and Evaluation
  Director of Management Services                Gregory L. Knott
  Director of Quality Management                 Jon R. Halsall
      and Training
  Controller                                     Jon A. Jordan
  Director of the Executive                      Eric Dodds
      Secretariat
  Director of Labor Management                   Donald P. Heffernan
      Partnership and Information 
      Technology
Associate Administrator for FTS2000              Robert J. Woods

[[Page 582]]

  Deputy Associate Administrator                 William P. Cunnane
Inspector General                                William R. Barton
  Deputy Inspector General                       Joel S. Gallay
  Assistant Inspector General for                William E. Whyte, Jr.
      Auditing
  Assistant Inspector General for                James E. Henderson
      Investigations
  Assistant Inspector General for                Lawrence J. Dempsey
      Quality Management
  Assistant Inspector General for                James E. Le Gette
      Administration
  Counsel to the Inspector General               Kathleen S. Tighe,
  Director, Internal Evaluation                  Andrew A. Russoniello
      Program
Chairman, GSA Board of Contract Appeals          Stephen M. Daniels
  Vice Chairman                                  Robert W. Parker
  Board Counsel                                  Wilbur T. Miller
  Clerk of the Board                             Beatrice Jones
Chief Financial Officer                          Dennis J. Fischer
Director of Budget                               William B. Early, Jr.
  Director of Finance                            Robert E. Suda
  Director of Financial Management               Carole A. Hutchinson
  Director of Financial Management               William J. Topolewski
      Systems
Associate Administrator for Acquisition Policy   Ida Ustad
  Executive Officer                              A. Toni Hazlewood
  Director of GSA Acquisition                    Paul M. Lynch
      Policy
  Director of Federal Acquisition                C. Allen Olson
      Policy
  Director, Federal Acquisition                  John Blumenstein, 
      Institute                                      Acting
General Counsel                                  Emily Clark Hewitt
  Special Counsel to the General                 Micki Chen
      Counsel
  Associate General Counsel for                  Laurence Harrington
      General Law
  Associate General Counsel for                  Vincent Crivella
      Personal Property
  Associate Administrator for Real               Sharon A. Roach
      Property

INFORMATION TECHNOLOGY SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-501-1000
Commissioner, Information Technology Service     Joe M. Thompson
Deputy Commissioner                              G. Martin Wagner
Senior Advisor                                   Ira Jekowsky
Business Industry Outreach Director              Joel Odom
Deputy Commissioner for Information Technology   Francis A. McDonough
    Policy and Leadership
  Assistant Commissioner                         Fred L. Sims
Deputy Commissioner for Emerging Technology      Ronald L. Piasecki
    Implementation
Deputy Commissioner (Controller) for Resources   Linda F. Vandenburg
    Management
  Assistant Commissioner                         Shereen G. Remez
Deputy Commissioner for Information Technology   James Arrington, Acting
    Acquisition
Deputy Chief Information Officer for GSA-Wide    Donald L. Venneberg
    Information Technology
Deputy Commissioner for Information Security     Thomas R. Burke, Acting
Deputy Commissioner for Information Technology   Lawrence S. Cohan
  Integration
[[Page 583]]

  Deputy Assistant Commissioner                  Charles A. Self
Deputy Commissioner for Local                    Don Hardesty
    Telecommunications
  Deputy Assistant Commissioner                  James Edwards

FEDERAL SUPPLY SERVICE
1941 Jefferson Davis Highway, Arlington, VA; Mailing address: 
Washington, DC 20406
Phone, 703-305-6667
Commissioner, Federal Supply Service             Frank P. Pugliese, Jr.
Deputy Commissioner                              Donna D. Bennett
Chief of Staff                                   Patricia M. Mead
Controller                                       John B. Conrad, Acting
  Director of Transportation Audits              Jeffrey Thurston
Assistant Commissioner for Distribution          Brian Freeman
    Management
Assistant Commissioner for Business Management   Rebecca R. Rhodes, 
    and Marketing                                    Acting
Assistant Commissioner for Quality and Contract  F. Donald Genova, 
    Administration                                   Acting
Assistant Commissioner for Acquisition           William N. Gormley
Assistant Commissioner for FSS Information       Raymond J. Hanlein
    Systems

PUBLIC BUILDINGS SERVICE
General Services Building, Eighteenth and F Streets NW., Washington, DC 
20405
Phone, 202-501-1100
Commissioner, Public Buildings Service           Kenneth R. Kimbrough
Deputy Commissioner                              David L. Bibb
  Chief of Staff                                 Ann W. Everett
Controller                                       Thomas M. Sherman
Acquisition Executive                            Sharon R. Jenkins
Assistant Commissioner for Business Development  James A. Williams
PBS Chief Information Officer                    Steven R. Mead
Assistant Commissioner for Commercial Broker     Hilary W. Peoples, 
                                                     Acting
Assistant Commissioner for the Federal           Garrett J. Day
    Protective Service
Assistant Commissioner for Fee Developer         James B. Stewart, 
                                                     Acting
Assistant Commissioner for Property Disposal     Brian K. Polly
Assistant Commissioner for Governmentwide Real   Robert J. DiLuchio
    Property Policy
Assistant Commissioner for Portfolio Management  June V. Huber
Assistant Commissioner for Property Management   James F. Steele

[For the General Services Administration statement of organization, see 
the Code of Federal Regulations, Title 41, Part 105-53]

________________________________________________________________________
The General Services Administration establishes policy for and provides 
economical and efficient management of Government property and records, 
including construction and operation of buildings; procurement and 
distribution of supplies;

[[Page 584]]




[[Page 585]]

utilization and disposal of property; transportation, traffic, and 
communications management; and management of the Governmentwide 
automatic data processing resources program. Its functions are carried 
out at three levels of organization: the central office, regional 
offices, and field activities.

The General Services Administration (GSA) was established by section 101 
of the Federal Property and Administrative Services Act of 1949 (40 
U.S.C. 751).

Acquisition Policy  The Office of Acquisition Policy plans, directs, and 
coordinates a comprehensive, agencywide acquisition policy program, 
including the establishment of major agency acquisition goals and 
objectives.
    The Office of Acquisition Policy has a major role in developing, 
maintaining, issuing, and administering guiding principles via the 
Federal Acquisition Regulation (FAR), which is applicable to all Federal 
agencies. It chairs the Civilian Agency Acquisition Council and provides 
administrative support through the FAR Secretariat. The Office develops 
GSA implementing and supplementing principles required by FAR, which is 
published as the General Services Administration Acquisition Regulation.
    The Office manages the agency's internal system for the suspension 
and debarment of nonresponsive contractors and a Governmentwide system 
for exchanging information on debarred, suspended, and ineligible 
parties. The Office also is responsible for overseeing the agency's 
acquisition information system and serves as agency coordinator for the 
Federal Procurement Data System.
    The Office's Federal Acquisition Institute fosters and promotes 
Governmentwide career management and training programs to develop a 
professional workforce and coordinates Governmentwide studies to improve 
the procurement process.

For further information, call 202-501-1043.

Enterprise Development  The mission of the Office of Enterprise 
Development is to promote and facilitate programs and activities that 
support an environment that provides ``Access to Opportunity'' to small, 
minority, and women business owners to participate in GSA contracting 
nationwide. To accomplish this, the Office plans, implements, and 
evaluates comprehensive agencywide procurement preference programs, 
including: the Small Business Program, the Women in Business Program, 
the Minority Business Enterprise Program, the Subcontracting Program, 
and the Mandatory Source Program, among others.
    The Office coordinates and develops policies that regulate the 
operation and implementation of the Small Business Programs under 
sections 8 and 15 of the Small Business Act. The Office, through the 
Business Service Center Program, provides assistance, information, and 
counseling to small businesses interested in pursuing Federal Government 
contracts, and conducts outreach, seminars, liaison, and source listing 
for small and disadvantaged businesses.
    The Business Service Centers assist agency procurement officials in 
the establishment of subcontracting plans and act as liaisons between 
GSA and the Small Business Administration. The Business Service Centers 
conduct on-site reviews of vendor subcontracting plans to ensure 
compliance with the terms of the approved plan.

For further information, call 202-501-1021.

                                        Business Service Center Directory                                       
----------------------------------------------------------------------------------------------------------------
                       Region                                           Address                      Telephone  
----------------------------------------------------------------------------------------------------------------
NATIONAL CAPITAL REGION--Washington, DC               7th and D Sts. SW., 20407                     202-708-5804
                                                                                                                
NEW ENGLAND REGION--Boston, MA                        10 Causeway St., 02222                        617-565-8100
                                                                                                                
NORTHEAST AND CARIBBEAN REGION--New York, NY          26 Federal Plz., 10278                        212-264-1234
                                                                                                                
MID-ATLANTIC REGION--Philadelphia, PA                 Rm. 808, 100 Penn Sq. E., 19107-3396          215-656-5523
                                                                                                                
SOUTHEAST SUNBELT REGION--Atlanta, GA                 Rm. 2900, 401 W. Peachtree St. NW., 30303     404-331-5103
                                                                                                                

[[Page 586]]
                                                                                                                
GREAT LAKES REGION--Chicago, IL                       230 S. Dearborn St., 60604                    312-353-5383
                                                                                                                
THE HEARTLAND REGION--Kansas City, MO                 1500 E. Bannister Rd., 64131                  816-926-7203
                                                                                                                
GREATER SOUTHWEST REGION--Fort Worth, TX              819 Taylor St., 76102                         817-334-3284
                                                                                                                
ROCKY MOUNTAIN REGION--Denver, CO                     Denver Federal Ctr., 80225-0006               303-326-7408
                                                                                                                
PACIFIC RIM REGION--San Francisco, CA                 525 Market St., 94105                         415-744-5060
                                                                                                                
NORTHWEST/ARCTIC REGION--Auburn, WA                   GSA Ctr., 98001                               206-931-7957
----------------------------------------------------------------------------------------------------------------


Contract Appeals  The General Services Administration Board of Contract 
Appeals is responsible for resolving disputes arising out of contracts 
with the General Services Administration, the Department of the 
Treasury, the Department of Education, the Department of Commerce, and 
other independent Government agencies. The Board is also empowered to 
hear and decide protests arising out of automatic data processing 
procurements Governmentwide. Although the Board is located within the 
agency, it functions as an independent tribunal.

For further information, contact the Board of Contract Appeals (G), 
General Services Administration, Washington, DC 20405. Phone, 202-501-
0720.

Ethics  The Office of Ethics is responsible for developing and directing 
the agency's programs governing employee standards of ethical conduct.

For further information, call 202-501-0765.

Equal Employment Opportunity  The Office of Equal Employment Opportunity 
is responsible for the agency's equal employment opportunity program.

For further information, call 202-501-0767.

FTS2000  The Office of Federal Telecommunications System 2000 (FTS2000) 
provides common-user, long-distance telecommunications services. The 
FTS2000 program offers the Federal Government low-cost, state-of-the-
art, integrated voice, data, and video telecommunications. Program 
services are provided through two multi-billion dollar, 10-year 
contracts that were awarded to the American Telephone & Telegraph 
Company (AT&T) and Sprint in December 1988.
    This Office provides leadership, policy, program direction, and 
program oversight for ensuring a timely, high-quality, innovative, and 
cost-effective Governmentwide program for intercity telecommunications 
services.

For further information, call 703-760-7790.

Information Technology Service

The Information Technology Service is responsible for the coordination 
and direction of a comprehensive, Governmentwide program for the 
management, procurement, and utilization of automated data processing 
and local telecommunications equipment and services; planning and 
directing programs for improving Federal records and information 
management practices; and providing information to the public through 
the Federal Information Center.
Governmentwide Information Resources Management Assistance  The General 
Services Administration provides Governmentwide programs to assist 
Federal agencies in managing their information resources. The Office of 
Information Technology Integration (ITI) provides technical and 
contracting assistance through three complementary programs: the Federal 
Systems Integration and Management System (FEDSIM); the Federal Computer 
Acquisition Center (FEDCAC); and the Federal Information System Support 
Program (FISSP). This assistance is provided on a reimbursable, 
nonmandatory basis to agencies utilizing the system.
    FEDSIM provides technical and contractual services to Federal 
agencies in acquisition, integration, management, and the use of 
information systems and information technology.

[[Page 587]]

    FEDCAC competitively conducts large dollar value information 
processing resources acquisitions for Federal agencies. These 
acquisitions include systems hardware; systems software; and associated 
services such as maintenance, training, and systems analysis support.
    FISSP allows ITI to consolidate relatively small, quick-reaction, 
technical services project requirements for other agencies in order to 
reduce costs.

For further information, contact the Office of Information Technology 
Integration, Suite 1100, 5203 Leesburg Pike, Falls Church, VA 22041. 
Phone, 703-756-4100.

Information Technology Policy and Leadership  The Service plans, 
develops, and directs a Governmentwide program to help agencies improve 
their acquisition, management, and use of information technology. The 
Service develops and issues Governmentwide policies and regulations on 
information technology acquisition, management, and use. It promotes the 
development of a technologically competent Federal workforce through 
management assistance programs, such as the Trail Boss Program, that 
help Federal agencies prepare for, conduct, and implement major 
information technology acquisitions.

For further information, contact the Office of Information Technology 
Policy and Leadership. Phone, 201-501-0202.

Information Technology Acquisition  The Service plays a major role in 
the Governmentwide procurement of Federal Information Processing (FIP) 
and telecommunications hardware, software, and services. In providing 
its acquisition services, the agency seeks out and obtains the best 
buys; obtains the best leasing and/or purchase price arrangements; 
negotiates long-term procurement actions to achieve cost reductions; and 
continually strives to improve Federal procurement practices.

For further information, contact the Office of Information Technology 
Acquisition. Phone, 202-501-1072.

Telecommunications Services  The Service develops policies and 
procedures and defines standards for GSA's Local Service Program. Under 
this program, the agency provides telecommunications services and 
products to Federal agencies at locations where it is economically 
beneficial. The Service also plays a major role in Governmentwide 
activities.
    The Service is presently moving forward with an Aggregated Systems 
Procurement Program that replaces local telecommunications systems and 
upgrades service at selected locations nationwide. It has implemented 
the replacement of the large tariffed system in the Nation's Capital 
with the Washington Interagency Telecommunications System and has placed 
purchase-of-telecommunications-services contracts nationwide except for 
the New England area and Alaska to satisfy the Government's requirements 
for customer-provided telecommunications equipment and services. These 
requirements can be satisfied in New England using the Aggregated 
Systems Procurement Program contract and in Alaska using other 
telecommunications contracts. The Service also administers a nationwide 
telecommunications support services contract.
    The Service manages and administers the National Security Emergency 
Preparedness Telecommunications Program activities. It ensures that the 
agency supports Governmentwide national security and domestic emergency 
plans, including those promulgated by the National Communications 
System.

For further information, contact the Office of Local Telecommunications 
Services. Phone, 202-606-9000.

Information Security  The Office of Information Security provides 
worldwide support to all Government activities conducting sensitive and 
classifies national security, diplomatic, and Department of Defense 
missions. The Office provides a comprehensive range of services for 
information systems and participates in the development of 
Governmentwide information security policies in support of Federal, 
civil, and Department of Defense activities. This 

[[Page 588]]
Office provides the technical expertise, personnel, logistics, 
training, and facilities necessary to manage and support critical 
Government communications.

For further information, contact the Office of Information Security. 
Phone, 202-708-7000.

Office of Emerging Technology  The Office of Emerging Technology plans, 
manages, and directs activities that promote the identification, 
development, and use of current and emerging technologies in the Federal 
Government. The Office develops strategies for integrating Federal, 
State, and local government applications to form a synergetic approach 
to use information technology to improve the delivery of government 
services; compiles trend information of emerging technologies to support 
efforts to improve government services; identifies information 
technology tools, applications, and effective implementation strategies 
to improve government performance; plans, develops, and implements 
multiagency and intergovernmental information technology pilots and 
prototypes to validate concept of operation and assess the viability for 
Governmentwide implementation; and establishes benchmarks on best 
practices of governmental applications of information technology. The 
Office oversees the implementation of new and proven information 
technology applications that will improve the delivery of government 
services provided by Federal, State, local, and tribal governments. The 
Office also serves as the Governmentwide program offices for Electronic 
Commerce, Electronic Mail, Information Technology Accommodations and the 
Security Infrastructure Program Management Office.

For further information, contact the Office of Emerging Technology. 
Phone, 202-501-0308.

Federal Information Center Program  The Federal Information Center 
Program, a clearinghouse for information about the Federal Government, 
can eliminate the maze of referrals that people have experienced in 
contacting the Federal Government. Persons with questions about a 
Government program or agency, and who are unsure of which office can 
help, may call the Center. A specialist will either answer the question 
or locate an expert who can.
    Residents of more than 80 metropolitan areas have direct access to 
the Center via toll-free (800) telephone service, and callers in four 
States--Iowa, Kansas, Missouri, and Nebraska--have statewide toll-free 
service. Users of telecommunications devices for the deaf (TDD/TTY) may 
call a nationwide toll-free number: 800-326-2996.

For further information, call the Federal Information Center number for 
your area.

      Federal Information Centers--General Services Administration      
  (Review the areas listed below. If your area is listed, call 800-688- 
   9889. If your area is not listed, call 301-722-9000. TDD/TTY users   
                       should call 800-326-2996.)                       
------------------------------------------------------------------------
                   State                                City            
------------------------------------------------------------------------
ALABAMA...................................  Birmingham, Mobile          
ALASKA....................................  Anchorage                   
ARIZONA...................................  Phoenix                     
ARKANSAS..................................  Little Rock                 
CALIFORNIA................................  Los Angeles, Sacramento, San
                                             Diego, San Francisco, Santa
                                             Ana                        
COLORADO..................................  Colorado Springs, Denver,   
                                             Pueblo                     
CONNECTICUT...............................  Hartford, New Haven         
DELAWARE..................................  Wilmington                  
FLORIDA...................................  Fort Lauderdale,            
                                             Jacksonville, Miami,       
                                             Orlando, St. Petersburg,   
                                             Tampa, West Palm Beach     
GEORGIA...................................  Atlanta                     
HAWAII....................................  Honolulu                    
IDAHO.....................................  Boise                       
ILLINOIS..................................  Chicago                     
INDIANA...................................  Gary, Indianapolis          
IOWA......................................  From all points             
KANSAS....................................  From all points             
KENTUCKY..................................  Louisville                  
LOUISIANA.................................  New Orleans                 
MAINE.....................................  Portland                    
MARYLAND..................................  Baltimore                   
MASSACHUSETTS.............................  Boston                      
MICHIGAN..................................  Detroit, Grand Rapids       
MINNESOTA.................................  Minneapolis                 
MISSISSIPPI...............................  Jackson                     
MISSOURI..................................  St. Louis                   
MONTANA...................................  Billings                    
NEBRASKA..................................  Omaha                       
NEVADA....................................  Las Vegas                   
NEW HAMPSHIRE.............................  Portsmouth                  
NEW JERSEY................................  Newark, Trenton             
NEW MEXICO................................  Albuquerque                 
NEW YORK..................................  Albany, Buffalo, New York,  
                                             Rochester, Syracuse        
NORTH CAROLINA............................  Charlotte                   
NORTH DAKOTA..............................  Fargo                       
OHIO......................................  Akron, Cincinnati,          
                                             Cleveland, Columbus,       
                                             Dayton, Toledo             
OKLAHOMA..................................  Oklahoma City, Tulsa        
OREGON....................................  Portland                    
PENNSYLVANIA..............................  Philadelphia, Pittsburgh    
RHODE ISLAND..............................  Providence                  

[[Page 589]]
                                                                        
SOUTH CAROLINA............................  Greenville                  
SOUTH DAKOTA..............................  Sioux Falls                 
TENNESSEE.................................  Chattanooga, Memphis,       
                                             Nashville                  
TEXAS.....................................  Austin, Dallas, Fort Worth, 
                                             Houston, San Antonio       
UTAH......................................  Salt Lake City              
VERMONT...................................  Burlington                  
VIRGINIA..................................  Norfolk, Richmond, Roanoke  
WASHINGTON................................  Seattle, Tacoma             
WEST VIRGINIA.............................  Huntington                  
WISCONSIN.................................  Milwaukee                   
WYOMING...................................  Cheyenne                    
------------------------------------------------------------------------



Federal Information Relay Service (FIRS)  The Federal Information Relay 
Service serves as an intermediary between hearing individuals and 
individuals who are deaf, hard of hearing, and speech-impaired for 
nationwide communications with and within the Federal Government. The 
Service enables Federal employees to conduct official duties and allows 
the general public to conduct business with the Federal Government and 
its agencies. FIRS also encourages direct communications between 
individuals using telecommunications devices for the deaf (TDD/TTY's) by 
maintaining an on-line bulletin board and by publishing an annual 
directory of Federal TDD/TTY telephone numbers.
    To utilize the Federal Information Relay Service, call 800-877-8339 
(toll-free). To obtain a FIRS brochure call 800-877-0996 (toll-free). 
These numbers serve both voice and TDD/TTY calls.
    To access the Federal Information Relay Service bulletin board of 
TDD/TTY numbers, call 800-877-8845 (toll-free).
    For a free copy of the directory, write to: U.S. Government TDD 
Directory, Dept. 588B, Customer Information Center, Pueblo, CO 81009.

For further information, contact the Office of Emerging Technology. 
Phone, 202-501-1937 (voice) or 202-501-2860 (TDD).

Specialized Data Centers  The Service operates several programs that 
collect and maintain information on equipment of interest to the public 
and the private sector.
    The Federal Procurement Data Center provides information regarding 
goods and services bought by the Federal Government. The Center is a 
unique source of consolidated information about Federal purchases, and 
the data is readily available through reports prepared by the Center.
    The Federal Equipment Data Center operates the Automatic Data 
Processing Equipment Data System Program, which collects and maintains 
information regarding general-purpose processing equipment being used by 
the Federal Government. Information is collected and disseminated on 
federally operated domestic assistance programs, such as grants, and is 
available in an annual catalog and through a nationally accessible 
computer system.

For further information, contact the Automated External Information 
Division. Phone, 703-235-2870.

Domestic Assistance Catalog  The Federal Domestic Assistance Catalog 
Program collects and disseminates information on all federally operated 
domestic assistance programs such as grants, loans, and insurance. This 
information is published annually in the Catalog of Federal Domestic 
Assistance, and is available through the Federal Assistance Programs 
Retrieval System, a nationally accessible computer system.

For further information, contact the Federal Domestic Assistance Catalog 
staff. Phone, 202-708-5126.

Federal Supply Service

The Federal Supply Service (FSS) provides leadership, through policy, 
guidance, and service delivery, which assures that the Federal 
Government's requirements for personal property and administrative 
services are effectively met at the least overall cost to the taxpayer. 
Towards this goal, FSS operates a worldwide supply system to contract 
for and distribute personal property and services to Federal agencies. 
FSS provides Governmentwide programs for transportation, mail and travel 
management, transportation audits, Federal fleet management, and 
management of aircraft owned or 

[[Page 590]]
operated by civilian agencies in support of their missions; and 
administers a Governmentwide property management program for the 
utilization of excess personal property and the donation and sale of 
surplus personal property.
    The Service provides over $8 billion annually in common-use goods 
and services. The Supply and Procurement business line of FSS uses the 
aggregate purchasing power of the Government to establish sources of 
supply for commonly used business, operational, administrative, and 
financial supplies and services. Over 98 percent of the support provided 
by the business line is for commercial items and services, and 90 
percent is delivered directly to customers. Almost 80 percent of the 
supply and procurement business volume is from orders directly placed by 
customers, under contracts established by FSS. FSS also operates a 
distribution system that makes 5 million deliveries a year of common 
office supplies, direct to customer desktops, within 48 hours of their 
orders. Another 7 million customer deliveries are made within 2 weeks 
from over 15,000 high-demand items, including overnight support for 
national emergencies and disaster relief. In compliance with applicable 
laws, regulations, and Executive orders, FSS helps the Government 
conserve energy, recycle used materials, and purchase products that are 
environmentally sound.
    Each year FSS establishes numerous multimillion-dollar contracts for 
environmentally oriented products--ranging from recycled items such as 
retread tires, office supplies, and insulation, to shipping boxes with 
recycled content, to energy and water saving devices, and to 
reformulated industrial products.
    To eliminate unnecessary expenditures and maximize the utilization 
of federally owned personal property, FSS directs and coordinates, on a 
worldwide basis, a Government property management program. Under this 
program, excess personal property valued at approximately $12.3 billion 
annually is available for transfer to other agencies and, when no longer 
needed by the Federal Government, is allocated to the States for 
donation to eligible recipients or disposed of through competitive 
public sales.
    The Federal Supply Service administers Governmentwide programs for 
transportation and travel management, transportation audits, and fleet 
management to meet the requirements of Federal agencies.
    To provide agencies with economical fleet management services, FSS 
manages an Interagency Fleet Management System (IMFS) comprised of 
approximately 145,000 vehicles, ranging from compact sedans to buses and 
ambulances. As part of the services provided, GSA acquires the vehicles, 
ensures that fuel and maintenance/repair services are available, and 
disposes of the vehicles when due for replacement. In conjunction with 
the Department of Energy, FSS introduced alternative fuel vehicles 
(AFV'S) into the Federal fleet, and currently has over 10,000 in use.
    The FSS Fleet Management Program is also responsible for developing 
regulations and procedures governing the management and oversight of all 
Federal Government motor vehicles, except those exempted under the 
Federal Property and Administrative Services Act of 1949, as amended.
    As the Government's civilian freight manager, FSS provides rating 
and routing services to customer agencies at 20-50 percent off 
commercial rates, as well as small package overnight delivery service at 
a savings of 70 percent below commercial rates.
    In addition, FSS coordinates Governmentwide policy development for 
the management of Government aircraft through the Interagency Committee 
for Aviation Policy. Through its Federal Aviation Management Information 
System, FSS stores aircraft and facility inventory, cost and utilization 
data, and contract, rental, and charter data pertinent to all civilian 
agency aircraft.

For further information, contact the Federal Supply Service, Washington, 
DC 20406. Phone, 703-305-6646.

Public Buildings Service

The Public Buildings Service (PBS) is responsible for the design, 
construction, 

[[Page 591]]
management, operation, alteration, extension, and remodeling, owned and 
leased, in which accommodations for Government activities are provided, 
and where authorized, for the acquisition, use, custody, and 
accountability of GSA/PBS real property and related personal property. 
It has responsibility for 260 million square feet of space, excluding 
external parking areas, in about 7,300 federally owned or leased 
buildings, in addition to approximately $6.4 billion in construction 
projects currently underway. The President issued Executive Order 12512, 
dated April 12, 1985, which gave PBS the responsibility to provide 
leadership in the development and maintenance of needed property 
management information systems for the Government.

For further information, call 202-501-1100.

Office of the Commercial Broker

The Commercial Broker acquires real property through leases and 
purchases and directs the development of procedures and specifications 
related to real property acquisitions, including leasing, building 
purchases, site acquisition, and easements; marketing vacant space; 
outleasing vacant space; appraisals and initial assignments of space; 
lease acquisition delegations; space planning; requirements development; 
buildout of space; cost estimates; installation of telecommunications/
local area networks; furniture procurement, and disposal.

For further information, contact the Office of Real Property 
Development. Phone, 202-501-1025.

Office of Property Management

The Office of Property Management develops and administers programs to: 
manage and operate Government-owned and leased property; processes 
related to maintaining space assignments after initial occupancy; manage 
and administer leases and outleases; ensure service delivery to tenants; 
distribute rent bills; administer day-to-day operation of occupancy 
agreements with client agencies; safeguard Federal employees from 
hazardous exposure to GSA operations or services and environmental 
matters related to building operations and alterations; fire protection 
for all facilities and personnel; alter buildings, systems, and space 
after initial tenant occupancy; design and construction of alterations, 
excluding major modernizations; assist regions on procurement issues 
related to contracting; procure construction, building services, 
professional services, and architect-engineer services; provide 
oversight of delegations of authority to agencies for operation and 
management of Government-owned and/or -operated buildings; guide 
delegated agencies in lease management, administrative contracting 
officer, and contracting officer's representative activities.

For further information, contact the Office of Property Management. 
Phone, 202-501-0971.

Office of the Fee Developer

The Office of the Fee Developer plans, directs, and coordinates the 
nationwide operation of the Fee Developer business line within PBS. This 
Office represents the Fee Developer in agency dealings of national scope 
with other executive branch agencies, the legislative and judicial 
branches, and other Government and private-sector interests. It plans, 
guides, and accommodates temporary and extraordinary real property 
planning and development efforts requiring enhanced national emphasis 
and direction, when required by the PBS Commissioner. The Office 
defines, articulates, advocates, promotes, and interprets PBS vision and 
principles for excellence in public architecture, engineering, and 
construction. The Office of Fee Developer maintains arrangements for 
eliciting advisory input from nationally renowned design professionals 
on major product design commissions and design solutions; fosters design 
quality through sponsorship of award, peer review, and other similar 
programs; and directs, coordinates, and performs all personnel 
management and administrative support functions for the Office of the 
Fee Developer. 

[[Page 592]]


For further information, contact the Office of the Fee Developer. Phone, 
202-501-0887.

Office of the Federal Protective Service

The Office of the Federal Protective Service develops and administers 
guidelines and standards for uniformed force operations, investigates 
criminal offenses not involving GSA employees, and conducts limited pre-
appointments. The Office conducts preliminary investigations of 
accidents, incidents, and criminal complaints occurring on GSA-
controlled property. The Federal Protective Service coordinates with 
appropriate Federal Emergency Management Agency representatives for 
security and law enforcement requirements. It gathers protective 
intelligence information pertaining to demonstrations, bomb threats, and 
other criminal activities. The Office provides centralized 
communication, alarm monitoring, and coordination for State and Federal 
officials regarding Federal facilities. The Office of the Federal 
Protective Service develops a nationwide physical security protection 
program and coordinates a nationwide Occupant Emergency Program.

For further information, contact the Office of the Federal Protective 
Service. Phone, 202-501-0907.

Office of Property Disposal

The Office of Property Disposal develops and administers programs 
related to the utilization of excess and surplus real property; disposal 
of surplus real property by sale, exchange, lease, assignment, transfer, 
permit; protection and maintenance of excess and surplus property 
pending disposition disposal of Defense Industrial Reserve Plants; and 
disposal services to agencies which have their own disposal authorities 
on a reimbursable basis, e.g., seized, forfeited, or foreclosed. The 
Office directs the development of a national plan to market properties 
and buildings. It also establishes national benchmarking standards and a 
customer liaison program.

For further information, contact the Office of Property Disposal. Phone, 
202-501-0210.

Office of Portfolio Management

The Office of Portfolio Management plans, directs, coordinates, and 
evaluates the programs, functions, and activities of the portfolio 
management business line at the national level. The Office conducts 
strategic and business planning; makes capital investment decisions and 
obtains capital resources; manages the national portfolio of real estate 
and art assets; obtains the support of other service providers; 
evaluates portfolio and service provider performance; and provides 
guidance and assistance to regional portfolio managers and other 
business lines.

For further information, contact the Office of Portfolio Management. 
Phone, 202-501-0018.

Office of Business Development

The Office of Business Development directs the policy and management of 
the National Account Executive and Regional Account Manager programs; 
facilitates the development of strategic partnerships with client 
agencies; performs research and analysis of PBS' long-term strategic and 
business direction, directs the national real property strategic 
marketing plans and programs; develops and implements national customer 
outreach and public relations programs to form partnerships with key 
customers and raise agencies' awareness of current and future 
alternatives with the real estate portfolio.

For further information, contact the Office of Business Development. 
Phone, 202-501-0018.

Office of Governmentwide Real Property Policy

The Office of Governmentwide Real Property Policy provides executive 
direction and comprehensive management over the area of Governmentwide 
real property policy and related activities and is responsible for the 
development, coordination, administration, and issuance of 
Governmentwide real property for customers within GSA and other Federal 

[[Page 593]]
agencies. The Office evaluates the implementation and effectiveness of 
real property policies and the need for continuous improvement; directs, 
coordinates, develops, and administers GSA's legislative plan; 
represents GSA and customer agencies with the Office of Management and 
Budget and Congress on real property matters; ensures that the PBS 
position on legislation is consistent with the Governmentwide policy; 
and ensures the testimony on real property issues is consistent with 
Governmentwide real property policy.

For further information, contact the Office of Governmentwide Real 
Property Policy. Phone, 202-501-0856.

Regional Offices  Regional offices are located in 11 U.S. cities. Within 
its area of jurisdiction, each regional office is responsible for 
executing assigned programs.

            Regional Offices--General Services Administration           
------------------------------------------------------------------------
       Headquarters                Address             Administrator    
------------------------------------------------------------------------
New England Region........  Boston, MA (10         Robert J. Dunfey, Jr.
                             Causeway St., 02222).                      
Northeast and Caribbean     New York, NY (26       Karen R. Adler       
 Region.                     Federal Plz., 10278).                      
Mid-Atlantic Region.......  Philadelphia, PA (100  Paul Chistolini      
                             Penn Sq. E., 19107-                        
                             3396).                                     
Southeast Sunbelt Region..  Atlanta, GA (Suite     Carol A. Dortch      
                             2800, 401 W.                               
                             Peachtree St. NW.,                         
                             30365).                                    
Great Lakes Region........  Chicago, IL (230 S.    William C. Burke     
                             Dearborn St., 60604).                      
The Heartland Region......  Kansas City, MO (1500  Glen W. Overton      
                             E. Bannister Rd.,                          
                             64131).                                    
Greater Southwest Region..  Fort Worth, TX (819    John Pouland         
                             Taylor St., 76102).                        
Rocky Mountain Region.....  Denver, CO (Denver     Polly B. Baca        
                             Federal Ctr., 80225-                       
                             0006).                                     
Pacific Rim Region........  San Francisco, CA      Kenn N. Kojima       
                             (525 Market St.,                           
                             94105).                                    
Northwest/Arctic Region...  Auburn, WA (GSA Ctr.,  L. Jay Pearson       
                             98002).                                    
National Capital Region...  Washington, DC (7th    Thurman M. Davis     
                             and D Sts. SW.,                            
                             20407).                                    
------------------------------------------------------------------------

Sources of Information

Consumer Information Center  Organized under the Office of Public 
Affairs is the Consumer Information Center, a program that assists 
Federal agencies in the release of relevant and useful consumer 
information and generates increased public awareness of this 
information. The Center publishes quarterly the Consumer Information 
Catalog, which is free to the public and lists more than 200 free or 
low-cost Federal consumer interest publications. Topics include health, 
food, nutrition, money management, employment, Federal benefits, the 
environment, and education. The Catalog is widely distributed through 
congressional offices, Federal facilities, educators, State and local 
governmental consumer offices, and private nonprofit organizations. For 
a free copy of the Catalog, write to Consumer Information Catalog, 
Pueblo, CO 81009. Phone, 719-948-4000. Bulk copies are free to nonprofit 
organizations.
    For help in accessing CIC information electronically, send e-mail to 
[email protected]. Put the words ``SEND INFO'' in the body of the 
message.
Contracts  Individuals seeking to do business with the General Services 
Administration may obtain detailed information from the Business Service 
Centers listed on page 585. Inquiries concerning programs to assist 
small business should be directed to one of the Business Service 
Centers.
Employment  Inquiries and applications should be directed to the 
Personnel Operations Division (CPS), Office of Personnel, General 
Services Administration, Washington, DC 20405. Schools interested in the 
recruitment program should contact the Personnel Operations Division 
(CPS), Office of Personnel, Washington, DC 20405 (phone, 202-501-0370), 
and/or the appropriate regional office listed above.
Fraud and Waste  Contact the Inspector General's Office at (800-424-5210 
(toll free) or 202-501-1780 (in the Washington, DC, metropolitan area)).
Freedom of Information and Privacy Act Requests  Inquiries concerning 
policies pertaining to Freedom of Information Act and Privacy Act 
matters should be addressed to the General Services

[[Page 594]]

Administration (CAIR), Attn: GSA FOIA or Privacy Act Officer, Room 7102, 
Washington, DC 20405. Phone, 202-501-2691. TDD callers may use the 
Federal Information Relay Service (phone, 202-708-9300; fax, 202-501-
2727). FOIA or Privacy Act requests concerning GSA regions should be 
directed to the FOIA or Privacy Act officers for the particular region. 
(See the listing on page 593.)
Public and News Media Inquiries  The Office of Public Affairs is 
responsible for the coordination of responses to inquiries from both the 
general public and news media, as well as for maintaining an information 
network with agency employees with regard to items of interest to the 
Federal worker. The Office, through its Office of Media Relations, 
issues news releases. Its Office of Communications is responsible for 
printing the GSA Update, a weekly bulletin of noteworthy items designed 
to keep agency employees apprised of pertinent issues, and GSA Today, a 
quarterly employee magazine.
Publications  Many publications are available at moderate prices through 
the bookstores of the Government Printing Office or from customer supply 
centers. Others may be obtained free or at production cost from a 
Business Service Center or a Federal Information Center. (See pages 585 
and 588, respectively.) The telephone numbers and addresses of the 
Federal Information Centers and of the Government Printing Office 
bookstores are listed in local telephone directories. If a publication 
is not distributed by any of the centers or stores, inquiries should be 
directed to the originating agency's service or office. The addresses 
for inquiries are:

  Public Buildings Service (P), General Services Administration, 
    Washington, DC 20405

  Federal Supply Service (F), General Services Administration, 
    Washington, DC 20406

  Office of Finance (BC), General Services Administration, Washington, 
    DC 20405

  Information Technology Service (K), General Services Administration, 
    Washington, DC 20405

    Those who would like a brief index of publications or who are not 
certain of the service or office of origin should write to the Director 
of Publications, Office of Communications (XS), General Services 
Administration, Washington, DC 20405. Phone, 202-501-1235.
Small Business Activities  Inquiries concerning programs to assist small 
businesses should be directed to one of the Business Service Centers 
listed on page 585.
Speakers  Inquiries and requests for speakers should be directed to the 
Office of Public Affairs (X), General Services Administration, 
Washington, DC 20405 (phone, 202-501-0705); or contact the nearest 
regional office.

For further information concerning the General Services Administration, 
contact the Office of Public Affairs (X), General Services 
Administration, Washington, DC 20405. Phone, 202-501-0705.
________________________________________________________________________