Government Reform: Using Reengineering and Technology to Improve
Government Performance (Testimony, 02/02/95, GAO/T-OCG-95-2).

Reengineering and modern technology offer great opportunities to reduce
federal costs while improving government services.  Yet after having
spent more than $200 billion on information systems during the past 12
years, the federal government is in the worst possible situation--having
invested heavily in costly information system projects that often fail
to produce dramatic service improvements or significant reductions in
personnel and administrative costs.  Moreover, Congress and federal
managers remain information poor, severely lacking in reliable data with
which to measure the costs and results of agency operations.  The
Comptroller General's testimony discusses the (1) critical risks in the
government's management of its $25 billion annual investment in
information technology; (2) management practices used by leading
organizations to reduce the risks of bad investments and increase the
chances of successfully exploiting technology opportunities; and (3)
steps that Congress and federal agencies can take now to bring about a
government that is smaller, works better, and costs less.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-OCG-95-2
     TITLE:  Government Reform: Using Reengineering and Technology to 
             Improve Government Performance
      DATE:  02/02/95
   SUBJECT:  Federal agency reorganization
             Financial management systems
             Management information systems
             Productivity
             Information resources management
             Strategic information systems planning
             ADP procurement
             Systems evaluation
             Cost control
IDENTIFIER:  National Performance Review
             FAA Advanced Automation System
             IRS Tax System Modernization Program
             TSM
             USDA Info Share Program
             DOD Corporate Information Management Initiative
             CIM
             Federal Family Education Loan Program
             
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