Social Security Administration: SSA Needs to Act Now to Assure
World-Class Service (Testimony, 10/28/93, GAO/T-HRD-94-46).

Failure to meet the Social Security Administration's (SSA) management
challenges could have serious consequences.  SSA provides benefits to
about 47 million people today, and it will have to provide benefits and
services to many more people in the future.  The baby boomers are aging,
and beginning in 1995, Social Security earning and benefits statements
will be required for all workers.  SSA is already seeing the effects of
a significant rise in disability cases, an area already plagued by major
processing delays.  This testimony examines SSA's current operations and
its preparations for the future.  GAO concludes that if SSA cannot
establish the necessary long-range plans, efficiently manage
computer-systems modernization, address work-force needs, and control
its finances, it risks significant deterioration in its ability to serve
the public efficiently and effectively.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-HRD-94-46
     TITLE:  Social Security Administration: SSA Needs to Act Now to 
             Assure World-Class Service
      DATE:  10/28/93
   SUBJECT:  Federal social security programs
             Claims processing
             Social security benefits
             Computer equipment management
             Computerized information systems
             Beneficiaries
             Internal controls
             Human resources training
             Productivity
             Financial management
IDENTIFIER:  National Performance Review
             
------------------------------------------------------------------------

We regret that electronic text of GAO Testimony is not available at 
this time. 

See the GAO FAQ - Section 2.0 for printed copy ordering information.
The FAQ is automatically retrieved with all WAIS search results or 
can be obtained by sending e-mail to: [email protected]