Managing for Results: Critical Actions for Measuring Performance
(Testimony, 06/20/95, GAO/T-GGD/AIMD-95-187).

Although some federal agencies are making progress in establishing
well-defined, meaningful, and sound performance measures, most have a
long way to go. The experience of leading state and foreign governments,
federal agencies, and businesses provide valuable lessons for federal
agencies as they begin to implement the Government Performance and
Results Act's performance assessment requirements and redesign their
critical work processes to acheive significant improvements. Agencies
are confronted with the central issue of developing performance
measurement processes that focus on outcomes that are important to key
stakeholders while providing the critical management information needed
to improve processes to achieve those outcomes. Given the challenges
that agencies face and the need to make major performance improvements
during a period of severely limited resources, Congress has an essential
role to play through its oversight, appropriation, and authorization
responsibilities.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-GGD/AIMD-95-187
     TITLE:  Managing for Results: Critical Actions for Measuring 
             Performance
      DATE:  06/20/95
   SUBJECT:  Work measurement standards
             Total quality management
             Information resources management
             Productivity
             Agency missions
             Strategic planning
             Accountability
             Financial management
             Management information systems
             Federal agency reorganization
IDENTIFIER:  Oregon
             United Kingdom
             Australia
             Canada
             New Zealand
             TQM
             Army Corps of Engineers Civil Works Operation and 
             Maintenance Program
             Dept. of Commerce Malcolm Baldrige Quality Improvement Award
             
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