2000 Census: Status of Nonresponse Follow-up and Key Operations
(Testimony, 05/11/2000, GAO/T-GGD/AIMD-00-164).

This testimony updates the status of the 2000 census. Overall, initial
Census Bureau data on the conduct of the decennial count is encouraging,
with major operations reportedly proceeding on schedule and generally
performing as planned. Particularly noteworthy is the 65 percent initial
response rate, which surpassed expectations. The Bureau is now working
on nonresponse follow-up--the largest, most complex, and costly part of
the entire census. This testimony focuses on the progress of the
nonresponse follow-up, paying particular attention to the response rate,
its impact on the nonresponse follow-up workload, and the Bureau's
inability to complete nonresponse follow-up on schedule while
maintaining data quality. GAO also discusses the Bureau's efforts to
redeliver questionnaires initially found to be undeliverable and the
status of the Bureau's data capture operations.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-GGD/AIMD-00-164
     TITLE:  2000 Census: Status of Nonresponse Follow-up and Key
	     Operations
      DATE:  05/11/2000
   SUBJECT:  Census
	     Population statistics
	     Surveys
	     Data integrity
	     Data collection
	     Mail delivery problems
	     Mailing lists
	     Labor supply
IDENTIFIER:  2000 Decennial Census
	     Census Bureau Census 2000 Management Information System
	     Census Bureau Data Capture System 2000
	     Census Bureau Questionnaire Assistance Center Program

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GAO/T-GGD/AIMD-00-164

United States General Accounting Office
GAO

Testimony

Before the Subcommittee on the Census
Committee on Government Reform
House of Representatives

For Release on Delivery
Expected at
10:00 a.m. EDT
on Thursday
May 11, 2000
GAO/T-GGD/AIMD-00-164

2000 CENSUS
Status of Nonresponse Follow-up and Key

Operations

Statement of J. Christopher Mihm
Associate Director
Federal Management and Workforce Issues
General Government Division

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 (410577)

Statement
2000 Census:  Status of Nonresponse Follow-up and
Key Operations
Page 19                     GAO/T-GGD/AIMD-00-164
Mr. Chairman, Mrs. Maloney, and Members of the
Subcommittee:

I am pleased to be here today to update the
Subcommittee on the status of the census.
Overall, initial Bureau of the Census data on the
conduct of the decennial count is encouraging,
with major operations reportedly proceeding on
schedule and generally performing as planned.

Particularly noteworthy is the 65 percent initial
response rate, which, in matching the response
rate to the 1990 Census, surpassed expectations.
As we have often noted, although the response rate
does not guarantee a successful census, it does
reduce cost and scheduling pressures in
nonresponse follow-up and subsequent census
operations while enhancing data quality.  That the
Bureau surpassed its expected national response
rate goal is a credit to the hard work and
dedication of the Bureau's career and temporary
employees and of this Subcommittee, which has
worked so hard to boost response rates, as well as
to the Bureau's government and nongovernmental
partners and, of course, the American public.

Currently, the Bureau is engaged in nonresponse
follow-up-the largest, most complex, and costly
operation of the entire census.  My statement
today focuses on the progress of the nonresponse
follow-up, paying particular attention to the
response rate, its impact on the nonresponse
follow-up workload, and the Bureau's ability to
complete nonresponse follow-up on schedule while
maintaining data quality.  In addition, I will
discuss the Bureau's efforts to redeliver
questionnaires initially found to be
undeliverable, and the status of the Bureau's data
capture operations.

As you know, we have consistently stressed that
the census is in many respects a local endeavor
because the key ingredients of a successful
population count are carried out by locally
recruited census employees going from one
neighborhood to the next.  Likewise, the various
enumeration challenges that could reduce the
quality of the census often occur locally.  Thus,
my remarks today are based on interviews with
officials from 27 local census offices across the
country to obtain their views on the progress of
nonresponse follow-up.  We selected these offices
largely because they had (1) comparatively high
nonresponse follow-up workloads, (2) relatively
large numbers of hard-to-enumerate groups, and (3)
difficulties meeting their temporary employee
recruiting goals.  We conducted the interviews in
early May.  To more fully understand nonresponse
follow-up operations, we also attended enumerator
training at 12 local census offices across the
country.

To obtain a national perspective on the status of
the census, we analyzed Bureau data, including
those data from the Bureau's Census 2000
Management Information System that track the cost
and progress of the census at the local census
office level.  Our analysis included data on the
511 local census offices located in the 50 states.

The Bureau Is Relatively Well- Positioned for
Nonresponse Follow-up but Could Face Local
Challenges
     As we have often noted, the Bureau faces a
great challenge in completing its nonresponse
follow-up workload in the 10-week time frame
allotted for it, without compromising data
quality.  Nationally, the Bureau began nonresponse
follow-up in good shape.  Because of a higher-than-
anticipated mail response rate, the Bureau needs
to follow-up with fewer households.  At the same
time, the Bureau met its staffing needs at most
local census offices.  Still, some local census
offices fell short of their recruiting goals,
which could be problematic if they experience
significant turnover and need to hire additional
employees.  Additionally, some local census
offices encountered early operational challenges
that could affect the productivity and quality of
enumerator work.

Bureau Achieved Higher Than Expected National
Response Rates
The Bureau achieved an initial response rate of 65
percent as of April 18, 2000, which matched the
1990 rate and exceeded the Bureau's expected
national response rate of 61 percent by 4
percentage points.1  As shown in figure 1, by
achieving this 65 percent response rate, the
Bureau stopped a three decade long downward trend
in census response rates that began when the
Bureau first initiated a national mailout/mailback
approach in 1970.

Figure 1: 2000 Census Ended Downward Trend in
Response Rates

Source: U.S. Census Bureau.

With regard to method of response, of the 119
million questionnaires sent by mail or left by
enumerators at households, as shown in table 1,
most were mailed back.  However, a small number of
forms were submitted over the Internet and through
the Bureau's telephone assistance program.

Table 1: Distribution of Responses by Available
Method of Response
Method of response Number of forms   Percentage of
                         submitted     total forms
                                         submitted
Mailed back             76,767,689          99.89%
Internet                    65,562            .09%
Telephone                   16,814            .02%
Questionnaire
Assistance
Total forms             76,850,065             N/A
submitted
Source: GAO analysis of U.S. Census Bureau data as
of April 18, 2000.

The 65 percent response rate is noteworthy given
the formidable challenges the Bureau faced in
securing public cooperation.  Such challenges
included attitudinal factors, such as public
concern over privacy and mistrust of government,
and demographic factors, such as more complex
living arrangements.

The effects of these and related challenges are
seen in the continuing problem of bridging the gap
between awareness of the census on the one hand
and motivation to respond on the other.  Various
polls have suggested that the public's awareness
of the census was high, while, as previously
noted, the national response rate was much lower
at 65 percent of households.  During the 1990
Census, although 93 percent of the public reported
being aware of the census, the response rate was
65 percent.  Thus, as the Bureau plans for the
2010 Census, it will be important for it to
continue to seek approaches that effectively
translate the public's awareness of the census
into a willingness to respond.

Short- and Long-Form Response Rate Differentials
Have Been Increasing
     The Bureau also has been unable to close the
gap that has existed between questionnaire
response rates for the short-form and long-form
questionnaires.  During the 1990 and 2000 Census
cycles, questionnaire response rates were higher
for the short-form questionnaire than for the long-
form questionnaire, and this gap in response rates
has generally widened over time.

     For example, as shown in table 2, the
differential between the short- and long-form
rates ranged from 5.9 percentage points to 8.7
percentage points during the 1988 Dress Rehearsal
for the 1990 Census.  For the actual 1990 Census,
the differential was 6 percentage points.  During
the Dress Rehearsal for the 2000 Census, the
differential ranged from 8.2 percentage points to
14.7 percentage points.  While final data are not
yet available, the 2000 Census continued with a
response rate differential of 12.5 percentage
points-over twice that of the 1990 Census.

Table 2: Short- and Long-Form Questionnaire
Response Rates, by Census or Dress Rehearsal
Census or Dress   Short form  Long form Percentage
Rehearsal                                    point
                                        differenti
                                                al
2000 Census            66.6%      54.1%      12.5%
1998 Dress                                        
Rehearsala
   South Carolina       55.4       43.7       11.7
   Sacramento           55.4       40.7       14.7
   Menominee            40.6       32.4        8.2
1990 Census             66.0       60.0        6.0
1988 Dress                                        
Rehearsal
   St. Louis City       50.3       44.4        5.9
   East Central         57.7       52.6        5.1
Missouri
   Eastern              56.5       47.8        8.7
Washington
aThe 1998 Dress Rehearsal was conducted in
Sacramento, CA; 11 counties in the Columbia, SC,
area; and Menominee County, WI, including the
Menominee Indian Reservation.
Source: U.S. Census Bureau.

According to Bureau officials, the Bureau had
anticipated a 6.2 percentage response differential
between the short and long forms (see table 3).

Table 3: Anticipated and Actual Response Rates to
the 2000 Census Short- and Long-Form Questionnaire
Response       Short form   Long form   Percentage
rate                                         point
                                      differential
Anticipated         62.1%       55.9%         6.2%
Actual               66.6        54.1         12.5
Difference            4.5         1.8          6.3
between
anticipated
and actual
Source: GAO Analysis of U.S. Census Bureau data.

     However, the actual difference grew to 12.5
percentage points because the response rate to the
short form was higher than anticipated, while the
response rate to the long form was somewhat lower
than anticipated.

     Following the 1990 Census, the Bureau, in
expectation of having a more difficult time
securing public participation in the 2000 Census,
took a number of actions to boost the response
rate, including streamlining and simplifying
census questionnaires.  In our summary assessment
of the 1990 census, we noted that developing more
user-friendly questionnaires could improve the
response rate because it would reduce the time and
effort needed to understand and complete a census
form.2  The higher than expected response to the
short-form questionnaire suggests that the
Bureau's efforts were successful in this regard.

Most Local Census Offices Exceeded Expected
Response Rates
Although the 65 percent national response rate
provides an overall perspective of the census,
local response rates are important because they
determine staffing requirements as well as the
scope and cost of the Bureau's field follow-up
operations.  Based on our analysis of Bureau data
as of April 18th, we found that response rates at
the local census office level ranged from 39 to 80
percent (see figure 2).

Figure 2: Distribution of Initial Response Rates
by Local Census Offices

Source: GAO analysis of U.S. Census Bureau data.

     According to a senior Bureau official, the
Bureau had established expected response rates for
four different types of local census offices based
on, among other things, the population and housing
unit characteristics of the local census offices.
Overall, 354 of the 511 local census offices (69
percent) met or exceeded the Bureau's expected
response rate.  Of the 157 local census offices
that did not meet their expected response rate,
125 (80 percent) were the type covering suburban
areas, small and medium-sized cities, towns, and
rural areas.  This type of local census office
makes up 62 percent of all local census offices.

     Interestingly, the local census offices
covering inner city and urban areas-typically the
hardest to enumerate, according to the Bureau-did
better than the Bureau expected.  Although the
Bureau expected they would achieve a 47.5 percent
response rate, 92 of the 102 local census offices
(90.2 percent) of this type surpassed this rate.
This type of local census office represents 20
percent of all local census offices.

The Bureau's Nonresponse Follow-up Workload Is
Lower Than Anticipated
The Bureau largely based its schedule, staffing,
and funding resources needed for nonresponse
follow-up on a 61 percent national response rate.
Because the Bureau achieved a 65 percent response
rate, the Bureau's actual nonresponse follow-up
workload is about 42.4 million housing units- 4
million fewer housing units than anticipated.

Still, the Bureau has scheduled only 10 weeks to
conduct nonresponse follow-up.  So that subsequent
operations can proceed on schedule, it will be
important for the Bureau to complete the 42.4
million nonresponse follow-up cases within this
time frame.  However, as shown in figure 3, in the
1980 and 1990 Censuses, the Bureau needed more
time to follow up on far fewer housing units.

Figure 3:  Nonresponse Follow-up Workload Has
Increased Since Previous Censuses, While Time
Frames Have Been Compressed

Source: GAO analysis of U.S. Census Bureau data.

The Bureau's ability to maintain this pace will
depend on factors ranging from enumerator
productivity and turnover rates, to local weather
conditions.  As of May 7, 2000, data contained in
the Bureau's management information system showed
that local offices, as a whole, had enumerated 4.3
million (about 10.1 percent) of the nation's 42.4
million nonresponding housing units.  It is too
early to tell whether this completion rate is
indicative of the operation's future progress.
However, according to a Bureau official, as of May
8th , the Bureau had completed 17.4 percent of its
nonresponse follow-up workload.

The Bureau Met Its National Hiring Goal and Now
Must Retain Staffing Levels
To complete nonresponse follow-up on schedule, the
Bureau estimated that it would need to fill about
146,000 enumerator positions. 3 Moreover, to
address expected turnover, the Bureau planned to
"front-load" its workforce by hiring two people
for each of these enumerator positions.  Data as
of May 4th showed that the Bureau hired over
416,000 enumerators.  All but 16 of the Bureau's
511 local census offices included in our analysis
met or exceeded 90 percent of the front-loaded
goal.  Assuming that the over 416,000 enumerators
are cumulatively working at least the 20 hours per
week initially budgeted for the 146,000 positions,
which we believe is extremely likely, since the
Bureau surpassed its national front-loaded goal as
of May 4th.4

In addition to hiring a sufficient number of
enumerators, officials at most of the local census
offices we contacted believe that they have enough
bilingual enumerators to follow-up with specific
population groups.  For example, officials at a
local census office in Corpus Christi, TX, said
that a high percentage of Hispanics live in the
area and that up to half of the office's staff is
bilingual.  Similarly, an official with a local
census office in Chicago said that the office
covers a very diverse population, including people
of Hispanic, Polish, Chinese, and Lithuanian
heritage, and that it has a sufficient number of
bilingual staff to conduct follow-up work with
each of these population groups.

The Bureau's success in meeting its enumerator
hiring goals is due in part to its keeping tabs
track of the progress of local staffing efforts
and taking quick and sustained action at local
census offices that were experiencing recruiting
problems.  As we noted in our December report,
such monitoring of the recruiting process and
rapid response to any difficulties would be key to
addressing the Bureau's staffing requirements in a
tight labor market.5  For example, during the last
2 weeks of April, the Bureau sent out over 5
million recruiting postcards in targeted areas.
Most of these postcard were sent to zip codes in
the Boston, Charlotte, and Atlanta census regions,
where recruiting was lagging.  The Bureau also
focused heavily on radio, local television
stations, and community newspapers, because these
media, along with postcards, generate a quick
response from applicants. Our recent interviews
with local census office managers identified other
actions local census offices have taken to boost
recruitment, such as increasing the number of
recruiting sites, using targeted recruiting ads
for specific populations, and developing flexible
training schedules for nighttime classes.

The Bureau also responded to recruiting challenges
at local census offices by increasing wage rates.
Since January 2000, the Bureau has increased wage
rates at 31 local census offices.  Of these, 11
offices have had their wages increased since we
last testified on April 5th.  As we noted in our
earlier work, higher pay rates helped make the
Bureau a more competitive employer when it
encountered recruitment difficulties in seasonal
resort areas during initial operations for the
2000 Census, as well as in the City of Columbia,
SC, during the Dress Rehearsal for 2000.6

In addition, the Bureau has continued to work with
state governments to obtain exemptions so that
individuals receiving Temporary Assistance for
Needy Families, Medicaid, and selected other types
of public assistance would not have their benefits
reduced when earning temporary census income.  As
you know, we have been supportive of actions that
could expand the potential census applicant pool
by removing financial disincentives that could
discourage people from pursuing census employment.
Since we last testified on this issue at the
Subcommittee's March 14th hearing, the Bureau
obtained exemptions from eight additional state
governments.  As of April 21, 2000, 44 states and
the Virgin Islands had granted an exemption for
one or more of these programs.

As previously noted, most local census offices met
the Bureau's goal to hire twice as many
enumerators as needed to offset expected turnover.
To hedge against any additional turnover, the
Bureau intends to keep its enumerator positions
filled by continuing to hire from its qualified
applicant pool.7 Thus, it will be important for
the Bureau to monitor turnover and have a
sufficient pool of qualified applicants available
to quickly fill any vacancies.

Nationally, the Bureau's pool of qualified
applicants stood at over 2.5 million as of April
27h , well in excess of the Bureau's goal of 2.1
million qualified applicants (adjusted from
earlier estimates based on the actual nonresponse
follow-up workload). 8   At the local level, 341
of the local census offices 510 (67 percent) had
met or exceeded the adjusted recruiting goal as of
April 27th.  However, 169 local census offices
were still short of their recruiting goals, by a
total of more than 156,000 qualified applicants.
Of these 169 local census offices, 59 fell below
their recruiting goal by 20 percentage points or
more, and 3 offices had recruited less than half
of their adjusted qualified applicant goal.

Thus, nearly 2 weeks into nonresponse follow-up,
the Bureau continues to recruit qualified
applicants and train them for work on nonresponse
follow-up.  According to a senior Bureau official,
both Bureau headquarters and regional staff will
monitor local census offices' production on a
daily basis throughout nonresponse follow-up.  If
some local census offices are unable to meet their
production needs, Bureau headquarters and regional
staff will work with these offices to take one or
more of the following actions: (1) raise pay
rates, (2) lower the test score required for
selection, or (3) bring in enumerators from
neighboring local census offices.

Nonresponse Follow-up Began With Some Early
Implementation Challenges
Although the Bureau began nonresponse follow-up in
generally good shape nationally, it encountered
some early operational challenges. These
challenges included a programming error that
caused the omission of surname information from
nonresponse follow-up address registers, as well
as several training and supply glitches.

Bureau Took Actions to Address Surname Problem
As Director Prewitt noted in his April 18th letter
to you, Mr. Chairman, the Bureau discovered that,
because of a computer programming problem,
surnames had been inadvertently omitted from the
nonresponse follow-up address registers.
According to the Bureau, surname information could
help enumerators collect data from intended
housing units in situations where questionnaires
had been misdelivered in multiunit structures and
rural areas with clustered mailboxes.

     To remedy the situation, the Bureau decided
to produce supplementary address listings that
contained surnames, which were to be added to the
address registers already produced.  Enumerators
were then to receive additional training on how to
most effectively use the surname address lists.
As Director Prewitt stated in his letter, the
Bureau expects that this solution will mitigate
the problems associated with nonresponse follow-up
materials that do not include surnames.  However,
he also stated that the listings themselves will
be slightly more cumbersome for enumerators to use
and thus, may "negatively impact" their efficiency
in some cases.

We found that at 8 of the 12 local offices where
we attended training, enumerators' training
materials did not include a supplementary surname
address listing and trainers did not provide
training on how to use them. According to a senior
Bureau official, prior to the April 24th scheduled
training date, the Bureau sent the surname data
file and instructions on the use of the surname
listings to local census offices and their
regional census offices. Regional offices were to
inform their respective local census offices about
the file sent by the Bureau and share with those
offices the instructions sent by the Bureau.
According to the Bureau, it sent several
electronic messages to the regions alerting them
of the availability of the listings and the
supplemental instructions.  The regions were
instructed to make certain that field staff
received the materials and understood the
procedures.  According to the Bureau, as a spot
check, several regions were contacted to verify
that lists were provided to the enumerators.

Of the 27 local census offices that we contacted
following our observations of nonresponse follow-
up enumerator training, officials at 24 offices
said that the Bureau notified them of the surname
problem.  They added that the supplemental surname
address listings were included in enumerators'
nonresponse follow-up address binders at the start
of nonresponse follow-up operations and that
supervisors provided enumerators information on
the use of the supplemental listings.  An official
at one local census office mentioned that the
supplemental lists would add to the already-
excessive volume of paper they believed
enumerators have to carry while conducting
nonresponse follow-up.  At another local census
office, an official noted that enumerators' manual
handling of large volumes of paper may increase
their chances of making errors, yet these
officials believed that proper supervisory review
of enumerators' work should minimize errors.

Enumerator Training Was Generally Well Delivered,
but Was Not Always Complete
     Based on our observations of nonresponse
follow-up training for enumerators at 12 local
census offices, we found that trainers at most of
these offices were generally prepared and used
relevant, "real life" examples of situations that
enumerators might encounter and explained how to
handle those situations.  For example, in a Los
Angeles office, trainers discussed how to handle
language difficulties, uncooperative residents,
and potentially hazardous situations such as
vicious dogs.

     Nevertheless, at several local census
offices, parts of the training were incomplete and
key materials were lacking.  For example, the
trainer at a local census office in Las Cruces,
NM, did not show a video on how to conduct an
enumeration because, according to the trainer, the
office did not have the video that was to be
included in the training.  At 5 of the 12 local
census offices, enumerators did not get a chance
to perform a practice enumeration with actual
address registers, as was planned for this
training, because the address registers were not
ready in time.  As a result, enumerators missed an
opportunity to have on-the-job training and, as a
group, discuss their fieldwork experiences prior
to conducting nonresponse follow-up on their own.

     The lack of on-the-job training could affect
enumerators' data collection efforts.  For
example, on the basis of our observations of
enumerator training in a local census office in
San Francisco and subsequent discussions with a
supervisor and observations of actual enumeration
at that office, we found that some enumerators
were unsure of how to properly enumerate members
of the large transient population prevalent in a
neighborhood the census office covered.  Had the
census workers been able to conduct a practice
enumeration exercise in the field prior to going
out on their own, it could have helped clarify the
enumeration procedures they were to follow.

The Bureau Is Addressing Mailout Questionnaire
Delivery Problems
     The Census Bureau mailed out about 99 million
questionnaires to housing units in
mailout/mailback delivery areas of the country.
Of these 99 million, the Postal Service was unable
to deliver about 11 million questionnaires, which
was about 1 million fewer undeliverable
questionnaires than the Bureau estimated.

     The reasons for these undeliverable-as-
addressed (UAA) questionnaires vary.  In some
cases, housing units that were located within
mailout/mailback areas, and that appeared during
block canvassing9 to have mailout/mailback
eligible addresses (i.e., street name and building
numbers), actually had their mail delivered to
post office boxes.  The Postal Service generally
treated the census questionnaires sent to these
addresses as UAA, which is what the Postal Service
usually does in such areas for mail addressed to
"resident" at a street address.  A Bureau official
said this is typically what happened in
communities, such as Occoquan, VA, that reported
that they did not receive census questionnaires.
In other cases, housing units were found vacant,
addresses had incorrect zip codes, or whole
streets had been renamed since the last time the
area had been canvassed by the Bureau.

     In anticipation of these problems, the Bureau
planned, in consultation with local post offices
and Regional Census Offices, to redistribute a
portion of the undeliverable questionnaires.
Believing that most UAAs would occur in large
urban areas, the Bureau planned for UAA
redistribution with post offices primarily in
those areas, and arranged for those post offices
to hold all undeliverable questionnaires until
March 18th for Census Bureau employees to pick up
and attempt to redeliver.  All other post offices
were to return their UAA questionnaires directly
to the Bureau's National Processing Center in
Jeffersonville, IN.  As part of nonresponse follow-
up, census workers are to conduct census
interviews at the addresses for which
questionnaires were returned unless an address was
already considered questionable and marked as
ineligible for the nonresponse follow-up universe.

     Preliminary numbers indicate that the Postal
Service held about 4.2 million undeliverable
questionnaires for over 300 local census offices
to attempt to redeliver, and that the Bureau was
able to redeliver about 1.6 million of these.  And
while the Bureau had planned for about 10 million
UAAs to be returned to the National Processing
Center, as of April 26th, about 9 million had been
returned, including those that the Bureau could
not successfully redeliver.

     Bureau officials have said that,upon hearing
reports of clusters of housing units that did not
receive questionnaires through either mailout or
other delivery methods, they immediately verified
whether the reported housing units appeared in the
Bureau's master address list.  Most of these
clusters of missed housing units were in areas
without UAA redistribution, and those housing
units contained in the Bureau's address list are
to be counted during nonresponse follow-up.

     To help ensure that any housing unit not
already on the Bureau's address list and not
returning a questionnaire by other means will
still get counted, the Bureau has another
procedure in place.  During nonresponse follow-up,
enumerators are given complete lists of all
housing units in their assigned census blocks and
are instructed to add and enumerate any housing
unit not already appearing on that list.  However,
according to Bureau officials, since (1)
enumerators' primary responsibility is to locate
and interview assigned cases, and (2) they are not
instructed to recanvass the entire assignment
area, enumerators are likely to notice and add
such missed housing units only if they are near
the housing unit cases already assigned.  Thus,
for communities that contact the Bureau about
missing questionnaires for housing units that are
not on the Bureau's address list, the Bureau is
providing information about these specific areas
to respective local census offices to help ensure
that these areas get added during nonresponse
follow-up.

     One circumstance that the Bureau cannot
remedy with traditional census methods, and that
Bureau officials believe is rare, is cases where a
housing unit has not been identified by the
Bureau's multiple address list-building
operations, did not report being missed, and is
not identified by an enumerator during nonresponse
follow-up.  According to a Bureau official, except
for remote locations, every area where housing
units exist will have been canvassed by Bureau
employees at least twice, in addition to any local
reviews.

Data Capture Operations and Ongoing DCS 2000
Development Progressing Well
In early April, we testified that each of the
Bureau's four data capture centers (DCC) was
reporting successful data capture operations and
that questionnaires were being processed at a rate
that would meet the Bureau's May 26th deadline for
completing processing of questionnaires returned
by individual respondents (known as mailback
processing). Additionally, we noted that delays in
ongoing development of new DCS 2000 functions that
are needed to capture certain long-form data, if
sustained, posed risks to later data capture
operations. We attributed these delays to
contractor personnel being diverted to address
Data Capture System (DCS) 2000 operational
problems. At that time, we could not assess other
system development risks because plans for
completing DCS 2000 development had not been
prepared.

We are pleased to report that, as of April 30th,
the DCCs were processing questionnaires at a rate
that will meet the Bureau's May 26th deadline for
completing mailback questionnaire processing.
Additionally, the DCS 2000 development contractor
has prepared a master plan and adopted an
appropriate risk-based approach to modifying DCS
2000's hardware and software configurations, and
the contractor is progressing according to its
plans. Nevertheless, important development events
remain, and the more detailed plans supporting
those events have not been finalized.

Data Capture Operations
As of April 30th, each of the four DCCs reports
that it has received and checked in more than the
expected number of questionnaires. Check-in is the
initial step of the data capture process. It
entails reading the barcode on each mailed-in
questionnaire and sorting the questionnaires for
subsequent activities, such as scanning, key from
image (KFI), and check out.  Similarly, the DCCs
report that they are exceeding their respective
goals for the number of forms that have completed
the scanning and KFI activities, and although they
report that they are slightly below their goal for
check out, we do not view this shortfall as
significant.

The Bureau has established May 26th as its
deadline for completing mailback questionnaire
processing, which will entail completing the
processing of (1) a backlog of over 13 million
questionnaires that have been checked in but not
yet checked out and (2) an estimated 2 million yet
to be received mailback questionnaires. After
this, attention will focus on processing
questionnaires completed by enumerators who are
collecting data from people who did not return
their questionnaires. The processing workloads
expected for enumerator forms are substantially
lower than the workloads already experienced
during the peak of mailback questionnaire
processing in late March and early April. Bureau
analyses show that sufficient DCC throughput
capacity exists to process questionnaires that
have been checked in but not yet checked out as
well as the mailback questionnaires that the
Bureau has yet to receive before its May 26th
goal. Based on our review of the Bureau's
analysis, we found no reason to question the
Bureau's data, calculations, or results.

Moreover, the Bureau reports that DCS 2000's
optical character recognition (OCR) accuracy rate
was over 99.36 percent at each DCC, exceeding the
Bureau's 98-percent accuracy goal. Additionally,
the KFI accuracy rate was 97.37 percent or more at
each DCC, exceeding the Bureau's 96.5 percent KFI
accuracy goal. The KFI keying rate exceeded the
Bureau's 5,000 characters per hour goal at each
DCC except Jeffersonville, which had a KFI rate of
4,720 characters per hour.

Ongoing DCS 2000 Development
As a result of operational tests at the DCCs, the
Bureau realized that the keying rate for KFI was
not high enough to meet its master schedule for
completing Census 2000 and delivering the
apportionment counts by December 31, 2000, as
required by law.  To resolve this dilemma, the
bureau adopted a "two-pass" approach to data
capture operations, which required it to modify
DCS 2000.  During the first pass-from March 6,
2000, until September 2000-the DCCs are capturing
only the data necessary to determine the
apportionment counts, referred to as 100-percent
data.10

As we testified in March, the Bureau was creating
two configurations or versions of DCS 2000 to
enable it to set priorities for data capture
operations and thereby meet its deadline for
producing apportionment counts.  The first DCS
2000 configuration, designed to support the first
pass operations, was completed in early February.
This work involved modifying DCS 2000 software to
write the images of long-form questionnaires to a
mass storage unit and to not present certain data,
known as sample data,11 to keyers.  The second DCS
2000 configuration, designed to support the second
pass operations, involves modifying the system to
retrieve the images of the approximately 22
million long-form questionnaires from the mass
storage unit and to present those requiring action
to keyers, and then transmitting the resulting
data to Bureau headquarters.

Similar to the Year 2000 century date coding
changes, the second pass software modifications
are not technically difficult to make, but they
are pervasive and thus require extensive testing.
Specifically, while the second pass changes
require changes to fewer than 1000 source lines of
code, which is about 1.2 percent of the
approximately 85,000 source lines of code in DCS
2000, these change lines are distributed
throughout the system.  The pervasive nature of
the changes thus necessitates extensive analysis
and testing to ensure that not only all the
changes perform as intended, but also that the
changes do have unintended impacts on unmodified
code.

The development contractor's approach to making
the second pass changes recognizes the
pervasiveness of the changes.  In particular, the
contractor has structured and scheduled
development of second pass functionality to
provide for extensive testing of the code changes
on an incremental basis.  Beginning with unit
testing of the changes, which has already been
accomplished, the evaluation continues with
software integration and system integration
testing, which are intended to demonstrate that
the system meets specified functional
requirements.  Such an incremental approach to
testing is consistent with our published guidance
on test management. Additionally, the contractor's
schedule contains buffers of time to accommodate
changes to the system that test results may
necessitate.  The schedule also provides for
operational testing of the system at the Baltimore
DCC, as well as site acceptance testing at each
DCC prior to commencing second pass operations,
which is intended to show that the system performs
as intended in an operational setting.

In addition to extensive testing, the contractor
is further minimizing DCS 2000 ongoing development
risk by committing a full-time project manager and
staff, as opposed to prior plans whereby the
development team could be diverted to ongoing DCS
2000 operations.  Also, the contractor is taking
steps to identify and mitigate program risks.
Further, as we noted in our February 2000 report,
the contractor is following effective processes
for software development.12  These processes have
been independently assessed using the Software
Engineering Institute's (SEI) criteria for
determining organizations' capability to develop
software effectively.  SEI's criteria defines five
levels of development capability, ranging from
level 1 (ad hoc and chaotic) to level 5
(optimized).  The contractor, Lockheed Martin
Mission Systems, has been independently evaluated
as an SEI level 5 development organization.

The Bureau is also taking steps to oversee the
contractor's efforts.  For example, it is holding
weekly technical and schedule status meetings with
the contractor, as well as daily project status
meetings with the Bureau's data capture program
manager.  Additionally, the Bureau officials told
us that they plan to witness the software
integration and system integration tests.  Also,
the planned operational test will involve the
Bureau, the development contractor, and the DCC
operations contractor.

Nevertheless, the detailed plans for these various
test activities have yet to be developed.  The
remaining keys to DCS 2000 and second pass future
success will thus be the quality of these plans,
the plans' effective execution, and the Bureau's
close oversight of progress.

     In summary, Mr. Chairman and Mrs. Maloney, at
this early stage of nonresponse follow-up, the
2000 Census appears to be generally on track.
However, as the Bureau recognizes, significant
challenges lie ahead.  As the Bureau continues its
field follow-up efforts, it will be important for
it to maintain staffing levels, maximize
enumerator productivity, monitor the collection of
proxy data, and quickly respond to operational
problems.

     On behalf of the Subcommittee, we will
continue to track the progress that the Bureau and
local census offices are making in completing
their nonresponse follow-up workload and to
monitor the implementation of other census
operations.

     Mr. Chairman, this concludes my prepared
statement.  I would be pleased to respond to any
questions you or other Members of the Subcommittee
may have.

     Contacts and Acknowledgements

     For further information regarding this
testimony, please contact J. Christopher Mihm at
(202) 512-8676 or Randolph C. Hite on (202) 512-
6240.

     Individuals making key contributions to this
testimony included Jim Bancroft, Thomas Beall,
Mark Bird, Richard Burrell, Cristina Chaplain,
Betty Clark, Maria Durant, Deborah Eichhorn, Don
Ficklin, Robert Goldenkoff, Marshall Hamlett,
Richard Hung, Janet Keller, Lily Kim, RoJeanne
Liu, Victoria Miller, Vicky L. Miller, Ty
Mitchell, Monty Peters, Anne Rhodes-Kline, Miguel
Salas, Angela Sanders, Thomas Schulz, Aaron
Thorne, Richard Tsuhara, Melvin Thomas, Patrick
Ward, and
Lynn Wasielewski.

_______________________________
1 For the 2000 Census, the Bureau used what it
refers to as an "initial response rate" to provide
a measure of the scope of the field follow-up
operation with nonresponding households.  This
initial response rate is defined as the percentage
of all questionnaires that are completed and
returned by April 18, 2000.  The rate includes the
number of questionnaires that are mailed back,
transmitted via the Internet, or completed over
the telephone through the Bureau's Telephone
Questionnaire Assistance program.  It also
includes Be Counted Forms that have census
identification numbers.
2 Decennial Census:  1990 Results Show Need for
Fundamental Reform (GAO/GGD-92-94, June 9, 1992).
3 The Bureau adjusted the number of nonresponse
follow-up positions in late April to reflect the
actual nonresponse follow-up workload.
4 The Bureau budgeted approximately 200 hours per
enumerator position for the nonresponse follow-up
operation.  Thus, each position is equivalent to
about 20 hours per week over the 10 weeks
scheduled for this operation.
5 2000 Census:  Contingency Planning Needed to
Address Risks That Pose a Threat to a Successful
Census (GAO/GGD-00-6, Dec. 14, 1999).
6 GAO/GGD-00-6; Decennial Census:  Preliminary
Observations on the Results to Date of the Dress
Rehearsal and the Census  Bureau's Readiness for
2000 (GAO/T-GGD-98-178, July 30, 1998).
7 To be counted as qualified, an applicant must
pass a basic skills test and a personal background
check.
8 The Bureau did not provide recruiting data for
the Window Rock, AZ, local census office due to
its small nonresponse follow-up workload, and thus
we did not include this local census office in our
analysis.
9 Block canvassing was a census address listing
operation during which census workers canvassed
all city-style areas to record addresses.
10 The 100-percent data are the population and
housing information collected for all living
quarters in the United States, including the name,
sex, and race of each person living in a
household.
11 The sample data include the detailed social,
economic, and housing information collected for a
sample of living quarters in the United States.
12 2000 Census: New Data Capture System Progress
and Risks (GAO/AIMD-00-61, Feb. 4, 2000).

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