U.S. Postal Service: The State of Labor-Management Relations (Testimony,
11/30/94, GAO/T-GGD-95-46).

GAO testified that labor-management relations at Postal Service
facilities are poor and sometimes acrimonious.  These conditions have
persisted for years because labor and management leadership--both
national and local--have been unable to work together to find solutions
to their problems.  At the same time, mail delivery and customer
satisfaction, which are highly dependent on employee and management
commitment, have deteriorated.  Under Postmaster General Marvin Runyon's
direction, the Postal Service has taken significant and promising steps
to change its culture and improve its performance.  However, lasting
improvements will be realized only if postal management, union, and
management association leaders at all levels are committed to changing
their traditional practices.  This may require modifying the national
agreements to allow for workplace flexibility; empowering employees
through work teams; and linking pay, in part, to organizational and unit
performance.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-GGD-95-46
     TITLE:  U.S. Postal Service: The State of Labor-Management Relations
      DATE:  11/30/94
   SUBJECT:  Postal service
             Working conditions
             Labor-management relations
             Employee incentives
             Job satisfaction surveys
             Government employee unions
             Personnel management
             Personnel evaluation systems
             Productivity
             Labor negotiations

             
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