Postal Service: Role in a Competitive Communications Environment
(Testimony, 05/24/94, GAO/T-GGD-94-162).

The risk to the Postal Service posed by competition and changing
technology is very real.  The Service has already lost a significant
part of its business. Parcel post and overnight mail declined
substantially because the Postal Service could not compete on price and
service.  Although growth in letter mail has more than compensated for
these losses during the past 20 years and is substantially protected
from competition by law, it is somewhat vulnerable to alternative forms
of delivery and entirely unprotected from diversion to other
technologies.  This testimony focuses on the impact of emerging
communication technologies on the Postal Service's ability to provide
universal mail service at affordable rates.  It also addresses the
status of the postal automation program and the state of labor relations
in the Service.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-GGD-94-162
     TITLE:  Postal Service: Role in a Competitive Communications 
             Environment
      DATE:  05/24/94
   SUBJECT:  Postal service
             Competition
             Mail transportation operations
             Mail delivery problems
             Productivity
             Mechanization
             Federal agency reorganization
             Postal service employees
             Labor-management relations
             Personnel management

             
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