Veterans Benefits Modernization: Further Service Improvement Depends on
Coordinated Approach (Testimony, 06/22/95, GAO/T-AIMD/HEHS-95-184).

This testimony assesses efforts by the Department of Veterans Affairs
(VA) to reengineer claims processing to improve service to veterans. GAO
outlines and updates past problems it has identified in VA's approach
toward systems modernization, as well as other initiatives to improve
claims processing. GAO also evaluates the findings and the
recommendations of a study of VA's modernization effort that was
recently completed by the Center for Naval Analyses Corporation.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-AIMD/HEHS-95-184
     TITLE:  Veterans Benefits Modernization: Further Service 
             Improvement Depends on Coordinated Approach
      DATE:  06/22/95
   SUBJECT:  Systems conversions
             Claims processing
             Veterans benefits
             Eligibility determinations
             ADP procurement
             Claims settlement
             Strategic information systems planning
             Information resources management

             
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