Business Process Reengineering: DOD Has a Significant Opportunity to
Reduce Travel Costs by Using Industry Practices (Testimony, 03/28/95,
GAO/T-AIMD-95-101).

With processing costs accounting for at least 30 percent of the $3.5
billion that the Pentagon spent on travel in fiscal year 1993, adopting
private industry's "best practices" for travel management could save
millions of dollars.  The Defense Department (DOD) needs to streamline
its complex processing system, which involves 700 voucher-processing
centers, multiple travel agencies, and more than 1,300 regulations.
"Best practices" in the private sector include empowering employees to
make travel decisions, reducing the number of travel agents to as few as
one, consolidating multiple travel-processing centers into a single
facility, and simplifying travel policies to less than 20 pages.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  T-AIMD-95-101
     TITLE:  Business Process Reengineering: DOD Has a Significant 
             Opportunity to Reduce Travel Costs by Using Industry
             Practices
      DATE:  03/28/95
   SUBJECT:  Cost accounting
             Travel costs
             Federal agency accounting systems
             Travel allowances
             Defense cost control
             Accounting procedures
             Total quality management
             Claims processing
IDENTIFIER:  TQM
             
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