Administrative Services Guide (Other Written Prod., 11/01/94,
GAO/OIMC-95-2).

GAO published a guide listing its administrative services for various
personnel issues and concerns.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  OIMC-95-2
     TITLE:  Administrative Services Guide
      DATE:  11/01/94
   SUBJECT:  Service industry
             Public administration
             ADP procurement
             Labor-management relations
             Government publications
             Records management
             Financial management
             Fringe benefits
             Personnel management

             
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Cover
================================================================ COVER



November 1994

ADMINISTRATIVE SERVICES GUIDE

GAO/OIMC-95-2



Abbreviations
=============================================================== ABBREV

  APP - x
  ATM - x
  BOC - x
  COSF - x
  CPE - x
  CRO - x
  FEGLI - x
  FMS - x
  GAO - x
  GFAA - x
  GS&C - x
  ISC - x
  NSF - x
  OCCD - x
  OIMC - x
  OPF - x
  TI - x
  USDA - x

A
============================================================ Chapter 0


   ACCIDENTS AND INJURIES
---------------------------------------------------------- Chapter 0:1

Personnel's Employee Benefits Branch is GAO's liaison between
employees who are injured on the job and the Department of Labor's
Office of Workers' Compensation Programs. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:1.1

Report on-the-job accidents resulting in injuries to your immediate
supervisor and to the Employee Benefits Branch.  Complete initial
forms (e.g., CA-1; CA-l6) and submit to the Employee Benefits Branch. 


      CONTACT
-------------------------------------------------------- Chapter 0:1.2

For assistance--
Employee Benefits Branch
GAO Building, Room 1181
202-512-5902

For forms--
Division/Office Human Resources Specialist
or
Employee Benefits Branch
GAO Building, Room 1181
202-512-5902


   ACCIDENTS NOT INVOLVING
   INJURIES
---------------------------------------------------------- Chapter 0:2

General Services and Controller's (GS&C) Office of Security and
Safety investigates accidents that do not involve injuries, whether
they occur in or outside the GAO Building, and maintains records for
statistical purposes. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:2.1

If involved in an accident without injuries in the GAO Building, call
the Office of Security and Safety's Health and Safety Section; if
involved in an accident without injuries outside the GAO Building,
call your unit Health and Safety Representative. 


      CONTACT
-------------------------------------------------------- Chapter 0:2.2

Health and Safety Section
GAO Building, room 6252
202-512-4354


   ADDRESS CHANGES
---------------------------------------------------------- Chapter 0:3

The National Finance Center (NFC) maintains employee addresses for
the mailing of biweekly earnings statements, year-end W-2s,
semi-annual Thrift Savings Plan (TSP) statements, and the annual
personal statement of benefits. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:3.1

Submit Form AD-349, Employee Address, to update your address.  Forms
are available in room 1180.  Forms from regional employees may be
faxed to Personnel's Automated Systems and Records Group. 


      CONTACT
-------------------------------------------------------- Chapter 0:3.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   APPEALS, PERSONNEL-RELATED
---------------------------------------------------------- Chapter 0:4

Personnel's Employee Relations Branch informs employees of appeal
rights and procedures and of situations in which GAO's administrative
grievance procedure is the appropriate way to seek relief (rather
than an appeal procedure).  (See "Grievances.")


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:4.1

Call or visit the Employee Relations Branch and ask for the
specialist designated to provide service to your division or office. 


      CONTACT
-------------------------------------------------------- Chapter 0:4.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   ASBESTOS, PCB, CONTAMINANTS,
   AND OTHER POLLUTANTS
---------------------------------------------------------- Chapter 0:5

GS&C's Office of Security and Safety provides information and
assistance on matters pertaining to asbestos, PCB, contaminants, and
other pollutants in the GAO workplace. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:5.1

Call the Office of Security and Safety's Health and Safety Section. 


      CONTACT
-------------------------------------------------------- Chapter 0:5.2

Health and Safety Section
GAO Building, room 6252
202-512-4354


   AUDIOVISUAL EQUIPMENT LOAN POOL
---------------------------------------------------------- Chapter 0:6

The Acquisition and Equipment Management Branch of OIMC's Operations
Systems Center lends overhead and 35-mm projectors, audiotape
recorders, videotape players, TV monitors, video show devices, and
several one-of-a-kind items to GAO employees. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:6.1

Call to arrange pick up (before 9 a.m.) and return (after 4 p.m.) of
smaller items, such as overhead and 35-mm projectors and audiotape
recorders.  Contractor staff deliver large items to offices in the
GAO Building. 


      CONTACT
-------------------------------------------------------- Chapter 0:6.2

KOH - Audiovisual Support
GAO Building, room 2N24
202-512-3863


   AUDIO/VIDEO PRODUCTION SERVICES
---------------------------------------------------------- Chapter 0:7

The Media Services Branch of OIMC's Publishing and Communications
Center develops, records, and produces audio and video productions,
reports, and special events.  Also 35mm synchronized slide/tape
programs. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:7.1

Submit GAO Form 480B, Request for Video-Audio Production (available
in Customer Service) to your Customer Service Representative. 


      CONTACT
-------------------------------------------------------- Chapter 0:7.2

Customer Service
GAO Building, room 1127
202-512-9272


   AWARDS
---------------------------------------------------------- Chapter 0:8

Personnel's Employee Benefits Branch provides advice and assistance
to management on implementing GAO's incentive awards program
(including career service and special commendation awards).  It also
coordinates GAO's annual honor awards ceremony. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 0:8.1

Contact your unit's administrative staff or the Employee Benefits
Branch for advice and assistance on awards matters.  Submit GAO Form
429, "Division, Region, and Office Awards," to Employee Benefits
Branch for processing of a Director's or Special Commendation Award. 


      CONTACT
-------------------------------------------------------- Chapter 0:8.2

Employee Benefits Branch
GAO Building, Room 1181
202-512-5902


B
============================================================ Chapter 1


   BENEFICIARY, DESIGNATION OF
---------------------------------------------------------- Chapter 1:1

Personnel's Employee Benefits Branch and the Automated Systems and
Records Group provide designation of beneficiary forms (SF 2823) for
life insurance and unpaid compensation (SF 1152). 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 1:1.1

Visit the Employee Benefits Branch.  To obtain forms, visit the
Automated Systems and Records Group. 


      CONTACT
-------------------------------------------------------- Chapter 1:1.2

For assistance--
Employee Benefits Branch
GAO Building, Room 1181
202-512-5902

For forms--
Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   BUDGET ADVICE AND ASSISTANCE
---------------------------------------------------------- Chapter 1:2

GS&C's Office of Budget provides advice and assistance on all fiscal
management matters, such as budget formulation, monitoring, and
proper classification of expenditures. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 1:2.1

Contact your assigned Budget Analyst of the Office of Budget. 


      CONTACT
-------------------------------------------------------- Chapter 1:2.2

Office of Budget
GAO Building, room 6T43
202-512-4143


   BUDGET ALLOCATIONS, REQUESTS
   FOR ADDITIONAL
---------------------------------------------------------- Chapter 1:3

GS&C's Office of Budget acts as the secretariat for the Budget
Committee on requests for increases in budget allocations. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 1:3.1

Send a memorandum addressed to the Executive Secretary on requests
for increases in budget allocations. 


      CONTACT
-------------------------------------------------------- Chapter 1:3.2

Office of Budget
GAO Building, room 6T43
202-512-4143


   BUDGET REPROGRAMMING
---------------------------------------------------------- Chapter 1:4

GS&C's Office of Budget develops financial plans for each division
and office and provides assistance in managing funds during the
fiscal year.  This includes reprogramming allotted funds between
budget object classes (BOCs) to cover unanticipated changes in
expenditures. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 1:4.1

To reprogram allotted funds, send the Office of Budget a memo
indicating the amount of funds to be transferred from one BOC to
another. 


      CONTACT
-------------------------------------------------------- Chapter 1:4.2

Office of Budget
GAO Building, room 6T43
202-512-4143


C
============================================================ Chapter 2


   CAFETERIA AND SNACK BAR
---------------------------------------------------------- Chapter 2:1

The GAO cafeteria is open from 6:45 a.m.  to 2:00 p.m.  Monday thru
Friday, and the canteen is open from 7:30 a.m.  to 4:00 p.m.  Monday
thru Friday.  GS&C's Office of Real Property Services is the GAO
liaison for both the cafeteria and canteen. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:1.1

Office of Real Property Services
GAO Building, room 1800
202-512-5868


   CAMPAIGNS AND DRIVES
---------------------------------------------------------- Chapter 2:2

Personnel's Employee Benefits Branch serves as the focal point for
the Combined Federal Campaign, the U.S.  Savings Bond Drive, and the
GAO Blood Donor Drive.  It maintains all forms associated with these
programs. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:2.1

Submit the appropriate form through your division or office
coordinator (or directly in the case of a blood drive) to the
Employee Benefits Branch.  Call or visit the Branch if you need
information or assistance. 


      CONTACT
-------------------------------------------------------- Chapter 2:2.2

Employee Benefits Branch
GAO Building, Room 1181
202-512-5902


   CANTEEN
---------------------------------------------------------- Chapter 2:3

The canteen carries a variety of foods, drinks, and sundry items for
employees. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:3.1

Visit the canteen located on the 3rd floor of the main GAO Building
during its operating hours of 7:30 a.m.  to 4:00 p.m.  daily. 


      CONTACT
-------------------------------------------------------- Chapter 2:3.2

Canteen
GAO Building, 3rd floor
202-789-0351


   CAREER RESOURCE CENTER
---------------------------------------------------------- Chapter 2:4

OCCD's Career Resource Center offers confidential career counseling
for GAO employees; consultation services for managers; resume and
SF-171 assistance; career planning and job search workshops; a
computer assisted career guidance system; a lending library of
career-related books, videos, and cassettes; and a job information
station. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:4.1

Visit the Career Resource Center between 7:30 a.m.  and 5:30 p.m. 
Monday to Friday to use the career library, career planning software
or job information station.  Contact your Training Coordinator to
register for workshops.  Employees and managers may make confidential
career counseling or consultation appointments by phone. 


      CONTACT
-------------------------------------------------------- Chapter 2:4.2

Career Resource Center
GAO Building, Room 3153
202-512-4122


   CARPET AND DRAPERY CLEANING AND
   REPAIR
---------------------------------------------------------- Chapter 2:5

GS&C's Office of Real Property Services coordinates cleaning, repair,
or replacement of carpets and draperies through the Building
Management Contractor. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:5.1

Submit requests, in person or by fax, on GAO Form 40, "Request for
Facilities Services", to the Building Management Contractor. 


      CONTACT
-------------------------------------------------------- Chapter 2:5.2

Building Management Contractor
GAO Building, Room 1801
202-289-7030
202-289-4857 (fax)


   CERTIFICATION OF GAO DOCUMENTS
---------------------------------------------------------- Chapter 2:6

Record Management Services of OIMC's Information Services Center
(ISC) is responsible for certifying GAO documents.  This
certification is done for legal purposes by law firms or
congressional offices. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:6.1

Call or send documents to be certified to Records Management
Services. 


      CONTACT
-------------------------------------------------------- Chapter 2:6.2

Records Management Services
Suite 300, Techworld
202-512-6708


   COMPLAINT PROCESSING
---------------------------------------------------------- Chapter 2:7

AA/CRO manages GAO's Equal Opportunity Discrimination Complaint
Program which processes complaints alleging discrimination based on
race, color, religion, sex, national origin, disability, age, or
retaliation, and manages GAO's Affirmative Action Program. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:7.1

Call AA/CRO from 8:45 a.m.  to 5:30 p.m., Monday through Friday to
arrange for an appointment. 


      CONTACT
-------------------------------------------------------- Chapter 2:7.2

Chief Complaints Counselor
GAO Building, Room 3119
202-512-6388


   COMPUTER EQUIPMENT AND SERVICES
   ACQUISITION
---------------------------------------------------------- Chapter 2:8

OIMC's Operations Services Center is responsible for providing GAO's
computer equipment and services and ensuring that all requests are
justifiable and that funds are available to satisfy the requests. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:8.1

Submit all requests for microcomputer equipment or software to
Acquisition and Contract Services on GAO Form 557, "Request for ADP
Services/Equipment."


      CONTACT
-------------------------------------------------------- Chapter 2:8.2

Operations Services Center
GAO Building, room 2822
202-512-8639


   COMPUTER OPERATIONS SUPPORT
   FACILITY
---------------------------------------------------------- Chapter 2:9

The Computer Operations Support Facility (COSF), sponsored by OIMC'S
Operations Services Center supports GAO's administrative systems and
provides other miscellaneous services.  This support includes FMS
operations and reports distribution; Mission and Assignment Tracking
System (MATS) database and table changes, reports distribution, and
help desk support; PPMRS operations and reports distribution; NIH
remote printer support; HIS and FMS password support; data entry
contract counter service; and help desk support for DMIS, HRIS, JSS,
and HIS GAO electronic mail. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 2:9.1

Call the Computer Operations Support Facility at (202) 512-3043,
visit the counter in room 3B43 (room 2831 for NIH remote printer
support), or use electronic mail (LAN account - COSF1; HIS account -
COSF.OIMC). 


      CONTACT
-------------------------------------------------------- Chapter 2:9.2

Computer Operations Support Facility
GAO Building, Room 3141

Telephone:  202 512-3043
FAX:  202 512-7673
HIS EmailAccount:  COSF.OIMC
LAN Email Account:  COSF1


   COMPUTER SECURITY
--------------------------------------------------------- Chapter 2:10

GS&C's Office of Security and Safety's Computer Section provides
guidance on processing classified information on automated
information systems and manages the GAO Communications Security
Program, which includes secure telephone units. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:10.1

Call the Office of Security and Safety


      CONTACT
------------------------------------------------------- Chapter 2:10.2

Computer Security Section
GAO Building, room 6252
202-512-4669


   COMPUTER SECURITY (FOR
   NONCLASSIFIED INFORMATION)
--------------------------------------------------------- Chapter 2:11

The Data Security Staff of OIMC's Office of the Director of
Information Technology, provides guidance and help in protecting
GAO's nonclassified information systems.  This includes data access
controls, hardware and software security controls, risk analyses, and
contingency planning. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:11.1

Call the Data Security Staff. 


      CONTACT
------------------------------------------------------- Chapter 2:11.2

Information Systems Security Officer, Data Security Staff
Office of the Director of Information Technology
Techworld - Suite 300
202-512-6694


   CONSULTATION FOR
   MANAGERS/SUPERVISORS
--------------------------------------------------------- Chapter 2:12

A manager or supervisor with questions about handling a difficult
situation involving an employee may consult with the Office of
Counseling and Career Development's Counseling and Consultation
Services counselors to evaluate the situation and identify new
approaches.  Workshops on communication, conflict management,
identifying personality preferences, and stress management are
available for work groups. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:12.1

Contact Counseling and Consultation Services from 8:00 a.m.  to 5:00
p.m.  Monday to Friday to arrange an appointment or consult by phone. 
Visit Counseling and Consultation Services in room 3147 to make an
appointment or talk to a counselor. 


      CONTACT
------------------------------------------------------- Chapter 2:12.2

Counseling and Consultation Services
GAO Building, Room 3147
202-512-8992


   CONTINUING PROFESSIONAL
   EDUCATION
--------------------------------------------------------- Chapter 2:13

Eighty hours of continuing professional education (CPE) every 2 years
is required for all evaluators and evaluator-related staff and their
managers.  Most internal and many external courses convey CPE
credits; staff may also receive credits for other professional
activities. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:13.1

For detailed information on this requirement, see GAO Order 2410.2. 


      CONTACT
------------------------------------------------------- Chapter 2:13.2

Consult your Training Coordinator or Human Resources Manager. 


   COPY CENTERS
--------------------------------------------------------- Chapter 2:14

The Copy Centers of OIMC's Publishing and Communications Center, are
open from 7 a.m.  to 5:30 p.m., The centers offer self-service and
staff photo-copying services.  Customers may leave lengthy
photocopying jobs for Copy Center staff to handle.  The centers are
self-service during the hours of 7 a.m.  to 8 a.m., and 4:45 p.m.  to
5:30 p.m. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:14.1

Submit GAO Form 347 (available from the Copy Centers or the GAO
Supply Center) along with your original document to either Copy
Center (rm.  1543 or rm.  6N10) in the box marked "Incoming." Be sure
to follow the instructions on the form.  (Copy Center staff will not
duplicate copyrighted material without written authorization from the
copyright holder.) If you want more than 50 copies, take the job to
Customer Service (rm.  1127) of the Publishing and Communications
Center. 

The sixth floor Copy Center has a copier designated for the
reproduction of classified material. 


      CONTACT
------------------------------------------------------- Chapter 2:14.2

First Floor Copy Center
GAO Building, room 1543
202-512-8756

Sixth Floor Copy Center
GAO Building, room 6N10
202-512-5268


   COUNSELING FOR EMPLOYEES
--------------------------------------------------------- Chapter 2:15

The Counseling and Consultation Services staff of OCCD offers
confidential counseling to employees dealing with a broad range of
personal and job-related concerns.  In addition, a professional staff
is available to provide workshops on such topics as conflict
management, stress wellness and communication skills. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:15.1

Call or visit the Office of Counseling and Career Development from
8:00 a.m.  to 5:00 p.m.  Monday to Friday to arrange an appointment,
consult by phone, or arrange a workshop or other services. 


      CONTACT
------------------------------------------------------- Chapter 2:15.2

Counseling and Consultation Services
GAO Building, Room 3147
202-512-8992


   CREDENTIALS AND BUILDING ACCESS
   CARDS
--------------------------------------------------------- Chapter 2:16

GS&C's Office of Security and Safety provides GAO credentials and
building access cards. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:16.1

GAO employees located in the Washington, DC, metropolitan area should
hand carry a copy of SF 50, "Notification of Personnel Action," or SF
52, "Request for Personnel Action," to the Office of Security and
Safety.  Employees in the regions should submit GAO Form 540,
"Identification Card Request"; GAO Form 372, "Signature Card"; and a
full-face picture with a blue background trimmed to no smaller than
2" x 2" to the Office of Security and Safety. 


      CONTACT
------------------------------------------------------- Chapter 2:16.2

Office of Security and Safety
GAO Building, room 6252
202-512-8120


   CREDIT UNION
--------------------------------------------------------- Chapter 2:17

The United States Senate Federal Credit Union provides banking
services to all GAO employees. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:17.1

The Credit Union located in room 6512 is open from 8:30 a.m.  to 4:00
p.m.  daily.  An automated teller machine (ATM) is located on the
third floor of the GAO Building across from the cafeteria for after
hours banking needs. 


      CONTACT
------------------------------------------------------- Chapter 2:17.2

Manager
GAO Building, room 6512
202-289-1770


   CRIME PREVENTION
--------------------------------------------------------- Chapter 2:18

GS&C's Office of Security and Safety's Physical Security and
Investigations Branch is responsible for GAO's crime prevention
program, which includes prevention awareness training. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 2:18.1

Call the Physical Security and Investigations Branch. 


      CONTACT
------------------------------------------------------- Chapter 2:18.2

Physical Security and Investigations Branch
GAO Building, room 6252
202-512-8115


D
============================================================ Chapter 3


   DISCIPLINARY AND ADVERSE
   ACTIONS
---------------------------------------------------------- Chapter 3:1

Personnel's Employee Relations Branch provides advice and guidance to
management staff who are considering adverse actions, such as
suspensions, demotions (reductions in grade or band), or removals
involving permanent employees who have completed their probationary
periods or disciplinary actions, such as warnings and reprimands.  It
also informs employees about adverse action procedures and due
process rights. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 3:1.1

Call or visit the Employee Relations Branch and ask for the
specialist designated to provide service to your division, office or
region. 


      CONTACT
-------------------------------------------------------- Chapter 3:1.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   DISTRIBUTION--AUDIT REPORTS
---------------------------------------------------------- Chapter 3:2

The Distribution Center of OIMC's Information Services Center
prepares reports for distribution according to the instructions that
division staff provide on GAO Forms 115R, 115U, and 115-1.  (If
divisions want to hand carry reports to the requester, they can so
indicate.) Messengers deliver copies of reports to the Hill, to GAO
staff at audit sites in the offices of executive branch agencies, and
to agency officials.  Reports to destinations outside of the
metropolitan area are mailed. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 3:2.1

Prepare signature package with nonbasic transmittal documents and GAO
Forms 115R, 115U, and 115-1 (available in divisions and the Supply
Center) and take them to the Distribution Center in room 1116 on or
before the day a report goes to your Customer Service Representative
(room 1127) for printing.  Reports are distributed after division
writer-editors approve a sample printed copy of the report provided
by PCC staff. 

For classified reports, the signature package should also have a Form
393 attached. 


      CONTACT
-------------------------------------------------------- Chapter 3:2.2

Supervisor, Distribution Center
GAO Building, room 1116
202-512-4553


   DISTRIBUTION--NON AUDIT
   PUBLICATIONS
---------------------------------------------------------- Chapter 3:3

The Distribution Center of OIMC's Information Services Center
processes requests to distribute GAO special publications and
internal documents, and the Publishing and Communications Center's
Mail Center delivers the materials. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 3:3.1

Obtain GAO Form 401 from the Supply Center, the Distribution Center,
or your Customer Service Representative.  The GAO Form 401 is
forwarded to the Distribution Center along with the job with
instructions on what codes are to be used for distribution and where
extra copies are to be sent.  Occasionally, the divisions supply
special labels for a distribution.  The Distribution Manager or the
appropriate Customer Service Representative can provide instructions
for the preparation of special labels. 


      CONTACT
-------------------------------------------------------- Chapter 3:3.2

Supervisor, Distribution Center
GAO Building, room 1116
202-512-4553

Customer Service
GAO Building, room 1127
202-512-9272


E
============================================================ Chapter 4


   EMPLOYMENT VERIFICATION
---------------------------------------------------------- Chapter 4:1

People conducting financial credit checks, background security
investigations, and the like may request verification of GAO
employment information from Personnel.  Personnel will release such
information as long as it is specific to the request, nonsensitive,
and within the public domain. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 4:1.1

Direct requests to Personnel's Automated Systems and Records Group. 


      CONTACT
-------------------------------------------------------- Chapter 4:1.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   EXTERMINATION
---------------------------------------------------------- Chapter 4:2

GS&C's Office of Real Property Services provides for the
extermination of insects and rodents through the Building Management
Contractor. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 4:2.1

Call the Building Management Contractor for service in the GAO
Building.  Call the Office of Real Property Services to report
recurring problems. 


      CONTACT
-------------------------------------------------------- Chapter 4:2.2

Building Management Contractor
GAO Building, room B-131
202-512-7617

Office of Real Property Services
GAO Building, room 1800
202-512-5868


F
============================================================ Chapter 5


   FAX MACHINES
---------------------------------------------------------- Chapter 5:1

The Copy Centers (located in rms.1543 and 6N10) of OIMC's Publishing
and Communications Center provide two fax machines.  The Copy Centers
hours are from 7 a.m.  to 5:30 p.m., and Copy Center staff are
available to assist customers. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:1.1

Take your document to be sent by fax to one of the Copy Centers.  You
must know the telephone number of the fax machine you are
transmitting to.  To receive something by fax, you must tell the
sender the correct phone number:  the phone number of the first floor
machine is 202-512-5410; the phone number of the sixth floor machine
is 202-512-5939.  Copy Center staff will call the customer when a fax
arrives.  Customers can pick up faxes in the Copy Center box marked
"FAX."


      CONTACT
-------------------------------------------------------- Chapter 5:1.2

First Floor Copy Center
GAO Building, room 1543
202-512-8756

Sixth Floor Copy Center
GAO Building, room 6N10
202-512-5268


   FILES MAINTENANCE AND
   DISPOSITION
---------------------------------------------------------- Chapter 5:2

Records Management Services of OIMC's Information Services Center
provides assistance in setting up filing systems in divisions and
offices.  ISC staff also provide training for GAO's clerical and
administrative staff on GAO's standardized filing system. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:2.1

Contact your division or office Records Liaison Officer. 


      CONTACT
-------------------------------------------------------- Chapter 5:2.2

Records Management Services
Suite 300, Techworld
202-512-6709


   FINANCIAL DISCLOSURE
---------------------------------------------------------- Chapter 5:3

OGC's ethics counselors provide guidance to GAO employees who must
file annual financial disclosure statements.  Personnel's Employee
Relations Branch provides information on filing requirements and
other procedural or administrative matters. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:3.1

Contact the appropriate unit as listed below. 


      CONTACT
-------------------------------------------------------- Chapter 5:3.2

For guidance on completing financial disclosure statements--
OGC's Legal Services Division
GAO Building, Room 7852
202-512-8404

For administrative matters--
Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   FINANCIAL MANAGEMENT SYSTEMS
   (FMS) ASSISTANCE
---------------------------------------------------------- Chapter 5:4

GS&C's Office of Financial Management provides technical and
consultative services to FMS users, including assistance in
identifying functional problems, evaluating automated reports, and
developing operational procedures. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:4.1

Call the Automated Financial Systems Branch Manger to report
functional problems with financial software. 


      CONTACT
-------------------------------------------------------- Chapter 5:4.2

Automated Financial Systems Branch
GAO Building, room 6T37
202-512-3274


   FINANCIAL STATEMENTS AND
   ACCOUNT STATUS
---------------------------------------------------------- Chapter 5:5

GS&C's Office of Financial Management provides information on the
production and content of financial statements and billing and
collection documents and on the status of accounts for foreign office
disbursement transactions. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:5.1

Call the Manager, Finance and Accounting Branch, or staff in the
Accounting Section. 


      CONTACT
-------------------------------------------------------- Chapter 5:5.2

Accounting Section
GAO Building, room 6T37
202-512-3142


   FINGERPRINTING
---------------------------------------------------------- Chapter 5:6

GS&C's Office of Security and Safety's Personnel Security Section
provides fingerprinting services for GAO employees in the Washington,
DC metropolitan area. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:6.1

Consult the schedule on the front of the personnel security
investigative paperwork packages.  If a package is not available,
call the Office of Security and Safety for help. 


      CONTACT
-------------------------------------------------------- Chapter 5:6.2

Personnel Security Section
GAO Building, room 6252
202-512-8795


   FIRE SAFETY
---------------------------------------------------------- Chapter 5:7

GS&C's Office of Security and Safety's Health and Safety Section
provides information on and initiates corrective fire safety actions. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:7.1

To report a fire or request emergency assistance, call your building
or local fire emergency number.  To report a fire hazard or get
non-emergency assistance, contact your Health and Safety
Representative or the Health and Safety Section. 


      CONTACT
-------------------------------------------------------- Chapter 5:7.2

In the GAO Building--

Health and Safety Section
GAO Building, room 6252
Emergencies 202-512-HELP (202-512-4357)
Non-emergencies 202-512-4354

Outside the GAO Building--

Consult your local directory for phone numbers. 


   FURNITURE AND EQUIPMENT,
   REQUESTS FOR
---------------------------------------------------------- Chapter 5:8

GS&C's Office of Property Management is responsible for acquiring,
receiving, issuing, disposing of, and recording the use of all GAO
furniture and equipment. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:8.1

Submit GAO Form 31, "Procurement Request," to the Office of Property
Management.  Include a complete description of the furniture or
equipment required. 


      CONTACT
-------------------------------------------------------- Chapter 5:8.2

Office of Property Management
GAO Building, room 3B18
202-512-3619


   FURNITURE REPAIRS
---------------------------------------------------------- Chapter 5:9

GS&C's Office of Real Property Services coordinates furniture repairs
through the Building Management Contractor. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 5:9.1

Submit requests, in person or by fax, on GAO Form 40, "Request for
Facilities Services", to the Building Management Contractor. 


      CONTACT
-------------------------------------------------------- Chapter 5:9.2

Building Management Contractor
GAO Building, room 1801
202-289-7030
202-289-4857 (fax)


G
============================================================ Chapter 6


   GAO DIRECTIVES (ORDERS,
   NOTICES, AND CHANGES)
---------------------------------------------------------- Chapter 6:1

OIMC's Information Services Center (ISC) implements and directs the
GAO Operations Manual System, which is composed of GAO orders and
notices (collectively known as GAO directives).  ISC processes
directives for publication, including effecting coordination,
reviewing format, assigning numbers, and requesting printing and
distribution of GAO directives. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:1.1

Submit GAO Form 382, "Operations Manual Clearance Record," through
your division or office Operations Manual Liaison to ISC, along with
a hard copy of the directive and a disk containing the file. 


      CONTACT
-------------------------------------------------------- Chapter 6:1.2

Operations
Information Services Center
GAO Bldg.
Room 6530
202-512-4445


   GAO EMPLOYEE LOCATOR DESK
---------------------------------------------------------- Chapter 6:2

The GAO Employee Locator Desk, a service of OIMC's Telecommunications
Services Center, provides a single point of contact for inquiries
concerning a particular GAO organization, function, or employee. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:2.1

Call the GAO Employee Locator Desk on 202-512-3000 from 8 a.m.  to 5
p.m., Monday through Friday.  The Locator Desk will transfer your
call to the appropriate point or provide dialing instructions. 


      CONTACT
-------------------------------------------------------- Chapter 6:2.2

GAO Locator
GAO Building, room B-100
202-512-3000


   GAO EMPLOYEES ASSOCIATION
   (GAOEA) STORE
---------------------------------------------------------- Chapter 6:3

The store, operated by the GAO Employees Association, offers a
variety of merchandise and services.  The store is the contact point
for merchandise with GAO insignias for use for employee recognition,
as a memento, or for personal use.  It is open to everyone, however,
employees who are members of the association are eligible for
amusement and theme park tickets at discount prices, Kennedy Theater
productions, tours, Redskin ticket drawings, locker rentals, and the
annual December holiday merchandise give-away drawing. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:3.1

To purchase merchandise or other services or join the association,
you may visit the store located in room 3N32, from 11:30 a.m.  to
1:00 p.m.  daily.  The phone number is 202-512-5070. 

To join the association, purchase amusement and theme park tickets
only, contact: 

Pamela C.  Fry Delores J.  McGhee James R.  Hill, Jr.
GAO Building GAO Building GAO Building
Room 6838 Room 6252 Room 6536
202-412-3802 202-512-8116 202-512-4491


      CONTACT
-------------------------------------------------------- Chapter 6:3.2

For general information, see the GAOEA representative for your
respective division or office. 

or

GAOEA President
Jerry F.  Wilburn, Sr.
GAO Building
Room 1842
202-512-5070 or 202-512-3862


   GAO FITNESS AND ATHLETICS
   ASSOCIATION (GFAA)/GAO FITNESS
   CENTER
---------------------------------------------------------- Chapter 6:4

The GAO Fitness and Athletics Association provides GAO employees the
opportunity to exercise throughout the work day.  Exercise equipment,
classes, and lockerrooms are available. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:4.1

Stop by the Fitness Center located in B-140 between 6:00 a.m.  and
7:00 p.m.  daily to get information or call 202-512-9890. 


      CONTACT
-------------------------------------------------------- Chapter 6:4.2

GFAA/GAO Fitness Center
GAO Building, room B-140
202-512-9890 or

GFAA President
Judy Pagano
GAO Building, room 1300 NE
202-512-4951


   GAO FORMS
---------------------------------------------------------- Chapter 6:5

OIMC's Information Services Center designs and approves the printing
of GAO forms and controls and assigns GAO form identification
numbers. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:5.1

Submit a draft of a new or revised form along with GAO Form 465,
"Request for a New or Revised Form," through your division or office
Forms Liaison Officer to ISC. 


      CONTACT
-------------------------------------------------------- Chapter 6:5.2

GAO Forms Officer
Information Services Center
Rm.  6530
202-512-8392


   GRAPHIC DESIGN AND PRODUCTION
   SERVICES
---------------------------------------------------------- Chapter 6:6

The Design and Composition unit of OIMC's Publishing and
Communications Center provides graphic design and production
services, such as creating charts and graphs to support audit and
other publications as well as special event promotions, exhibits, and
conferences.  Graphics services are also available through
contractors. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:6.1

Submit GAO Form 312 (available in Customer Service.) The Design and
Composition unit also has staff available to consult with customers
about their graphic needs. 


      CONTACT
-------------------------------------------------------- Chapter 6:6.2

Customer Service
GAO Building, room 1127
202-512-9272


   GRAPHICS--SELF-SERVICE SOFTWARE
---------------------------------------------------------- Chapter 6:7

The Media Services Support staff of OIMC's Publishing and
Communications Center develops graphics software for use in audit
reports.  These packages include InstantChart, TextFrame, U.S.  Map
Program, Badge Maker, and QUEST. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:7.1

InstantChart, TextFrame, and QUEST disks are available in the
Publications and Communications Service Center in room 1127.  The
other packages may be used at the Center, which also has laser
printers.  Center staff are available to assist customers, who may
also consult their divisional technical assistance groups. 


      CONTACT
-------------------------------------------------------- Chapter 6:7.2

Publications and Communications Service Center
GAO Building, room 1127
202-512-9272


   GRIEVANCES
---------------------------------------------------------- Chapter 6:8

Personnel's Employee Relations Branch provides information about
GAO's administrative grievance procedure (see GAO Order 2771.1) as
well as on appeal procedures and other avenues for seeking relief. 
It also provides advice and guidance to management about handling
grievances. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 6:8.1

Call or visit the Employee Relations Branch and ask for the
specialist designated to provide service to your division, office or
region. 


      CONTACT
-------------------------------------------------------- Chapter 6:8.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


H
============================================================ Chapter 7


   HEALTH AND SAFETY
   COMPLAINTS/ISSUES
---------------------------------------------------------- Chapter 7:1

GS&C's Office of Security and Safety's Health and Safety Section
investigates employee complaints associated with health and safety
issues and conducts periodic safety inspections Upon request,
employee complaints are treated as confidential.  The Office of
Security and Safety also evaluates concerns and initiates corrective
actions associated with indoor air quality, smoking, soot dumps, and
similar issues. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 7:1.1

Direct complaints to your unit Health and Safety Representative or
the Health and Safety Section. 


      CONTACT
-------------------------------------------------------- Chapter 7:1.2

Health and Safety Section
GAO Building, room 6252
202-512-4354


   HEALTH BENEFITS
---------------------------------------------------------- Chapter 7:2

Personnel's Employee Benefits Branch assists employees with Federal
Employees Health Benefit Program matters.  It also serves as the
focal point for the annual open season.  Personnel's Automated
Systems and Records Group provides and processes enrollment forms. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 7:2.1

Call or visit the Employee Benefits Branch.  To obtain forms, visit
the Automated Systems and Records Group.  To enroll or change health
benefits enrollment, submit Standard Form 2809, "Health Benefits
Enrollment," to the Automated Systems and Records Group. 


      CONTACT
-------------------------------------------------------- Chapter 7:2.2

For assistance--
Employee Benefits Branch
GAO Building, Room 1181
202-512-5902

For forms--
Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   HOTLINE, MICROCOMPUTERS AND
   OTHER HARDWARE SUPPORT
---------------------------------------------------------- Chapter 7:3

The hardware hotline staff of OIMC's Operations Services Center are
available to answer questions on and resolve problems with GAO's
standard microcomputers and peripheral equipment. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 7:3.1

Call the hotline from 7:30 a.m.  to 5:00 p.m.  Monday to Friday. 


      CONTACT
-------------------------------------------------------- Chapter 7:3.2

Hardware Hotline
GAO Building, room 2N30
202-512-5383


   HOTLINE, SOFTWARE SUPPORT
---------------------------------------------------------- Chapter 7:4

The software hotline staff of OIMC's Operations Services Center are
available to answer questions on and resolve problems with GAO's
standard microcomputer software packages. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 7:4.1

Call the hotline from 7:30 a.m.  to 5:00 p.m.  Monday to Friday. 


      CONTACT
-------------------------------------------------------- Chapter 7:4.2

Software Hotline
GAO Building, room 2540
202-512-3745


I
============================================================ Chapter 8


   INFORMATION SECURITY
---------------------------------------------------------- Chapter 8:1

GS&C's Office of Security and Safety's Information and Personnel
Security Branch provides guidance and assistance on handling,
accounting for, safeguarding, transmitting, marking, and destroying
national security information, North American Treaty Organization and
Department of Energy information, and unclassified sensitive
documents.  It also monitors security vault access and security
violation inquiries and conducts security inspections. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 8:1.1

Call the Office of Security and Safety


      CONTACT
-------------------------------------------------------- Chapter 8:1.2

Information and Personnel Security Branch
GAO Building, room 6252
202-512-8116


   INTERLIBRARY LOANS
---------------------------------------------------------- Chapter 8:2

Materials not in OIMC's Information Services Center's library
collections that are needed for official use by GAO staff in the
Washington, DC metropolitan area may be borrowed from other
libraries. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 8:2.1

Requests to borrow items through interlibrary loan can be made at
either the Law or Technical Library reference desks.  Requests can
made by telephoning or visiting either Library. 


      CONTACT
-------------------------------------------------------- Chapter 8:2.2

Reference Desk
Law Library
GAO Building, room 7158
202-512-2585

Reference Desk
Technical Library
GAO Building, room 7116
202-512-5180

Interlibrary Loan Staff
GAO Building, room 7116
202-512-5128


   INTERNAL VACANCY ANNOUNCEMENTS
---------------------------------------------------------- Chapter 8:3

A vacancy announcement provides information to employees about job
openings in GAO and the qualifications required for the position. 


      TO OBTAIN SERVICES
-------------------------------------------------------- Chapter 8:3.1

Go to Personnel's Central Operations and Special Programs Group to
view copies of vacancy announcements and obtain the forms necessary
for application. 


      CONTACT
-------------------------------------------------------- Chapter 8:3.2

Central Operations and Special Programs Group
GAO Building, Room 1174
202-512-6185


   INVESTIGATIONS
---------------------------------------------------------- Chapter 8:4

GS&C's Office of Security and Safety's Physical Security and
Investigations Branch conducts inquiries into administrative and
criminal violations of GAO regulations or federal statutes and
special-purpose investigations to support security clearances and
liaison with federal and state law enforcement agencies. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 8:4.1

Call the Office of Security and Safety's Physical Security and
Investigations Branch. 


      CONTACT
-------------------------------------------------------- Chapter 8:4.2

Physical Security and Investigations Branch
GAO Building, room 6252
202-512-5474


J
============================================================ Chapter 9


   JANITORIAL OR BUILDING
   MAINTENANCE SERVICES
---------------------------------------------------------- Chapter 9:1

GS&C's Office of Real Property Services provides janitorial services,
such as sweeping, dusting, emptying waste baskets, and stocking rest
rooms with paper supplies.  It also maintains building utilities,
such as temperature control, ceiling light replacement, electrical
needs, plumbing, and other building operations. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 9:1.1

Direct your request for service in the GAO Building to the Building
Management Contractor.  Report recurring problems to the Office of
Real Property Services. 


      CONTACT
-------------------------------------------------------- Chapter 9:1.2

Building Management Contractor
GAO Building, room B-131
202-512-7617

Office of Real Property Services
GAO Building, room 1800
202-512-5868


   JSS HOTLINE
---------------------------------------------------------- Chapter 9:2

The OIMC's Computer Operations Support Facility (COSF) staff provide
troubleshooting assistance to the Job Start Software (JSS) users. 
COSF staff answer questions on system installation, operation,
hardware and software, data entry, reports, and utilities. 


      TO OBTAIN SERVICE
-------------------------------------------------------- Chapter 9:2.1

Call the COSF Staff from 8 a.m.  to 5 p.m., EST, Monday to Friday. 


      CONTACT
-------------------------------------------------------- Chapter 9:2.2

Computer Operations Support Facility
GAO Building, room 3B43
202-512-3043


L
=========================================================== Chapter 10


   LABORER SERVICES
--------------------------------------------------------- Chapter 10:1

Through a contract laborer force, GS&C's Office of Property
Management provides laborer services for locations throughout the
Washington, DC, metropolitan area.  These services include moving and
delivering furniture and equipment, as well as setting up for agency
functions. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:1.1

Submit GAO Form 376, "Requisition for Warehousing and Moving
Services," to the Supply, Receiving, and Warehousing Branch of the
Office of Property Management. 


      CONTACT
------------------------------------------------------- Chapter 10:1.2

Supply, Receiving, and Warehousing Branch
GAO Building, room 3B18
202-512-8681


   LAN OPERATIONS
--------------------------------------------------------- Chapter 10:2

The GAO LAN Operations Group of OIMC's Operations Services Center
manages and provides information on GAO's local and wide-area data
communications needs, including data communications plans, policies,
procedures, network operations, and network design. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:2.1

Call the Operations Services Center


      CONTACT
------------------------------------------------------- Chapter 10:2.2

Operations Services Center
GAO Building Room 2840
202-512-2735


      GAO CUSTOMER SUPPORT
      FACILITY
------------------------------------------------------- Chapter 10:2.3

The GAO Customer Support Facility provides a single point of contact
for GAO LAN users to contact when experiencing problems with the GAO
network. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:2.4

Call the Customer Support Facility


      CONTACT
------------------------------------------------------- Chapter 10:2.5

Operations Services Center
Customer Support Facility
GAO Building
202-512-LAN2


   LANDSCAPING AND PLANT
   MAINTENANCE
--------------------------------------------------------- Chapter 10:3

GS&C's Office of Real Property Services maintains the lawn, trees,
and plants at the GAO Building. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:3.1

Call the Building Management Contractor for service in the GAO
Building, Techworld, One Mass.  Avenue, 111 Mass.  Avenue, and UCP
11.  Call the Office of Real Property Services to report recurring
problems. 


      CONTACT
------------------------------------------------------- Chapter 10:3.2

Building Management Contractor
GAO Building, room B-131
202-512-7617

Office of Real Property Services
GAO Building, room 1800
202-512-5868


   LEAVE
--------------------------------------------------------- Chapter 10:4

Personnel's Employee Relations Branch informs employees and provides
advice and guidance to management about leave policy, except for the
leave-sharing program.  Information on leave-sharing and time and
attendance is the responsibility of Personnel's Automated Systems and
Records Group. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:4.1

Contact the appropriate unit as listed below. 


      CONTACT
------------------------------------------------------- Chapter 10:4.2

For leave policy issues--
Employee Relations Branch
GAO Building, Room 1181
202-512-5902

For time and attendance and leave-sharing issues--
Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   LEAVE ERROR REPORTS
--------------------------------------------------------- Chapter 10:5

Leave error reports are generated by the automated payroll/personnel
system at the National Finance Center (NFC), located in New Orleans
and operated by the U.S.  Department of Agriculture.  T&A contacts
review discrepancies; make corrections; and, if necessary request
changes to the data base. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:5.1

Direct your request to your timekeeper or your unit's designated T&A
contact, who contacts Personnel's Automated Systems and Records Group
if NFC must be notified. 


      CONTACTS
------------------------------------------------------- Chapter 10:5.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   LIBRARIES (LAW AND TECHNICAL)
--------------------------------------------------------- Chapter 10:6

GAO staff may borrow most materials from the collections of the Law
Library and the Technical Library of OIMC's Information Services
Center.  Selected materials, such as reference books and CD-ROMs do
not circulate.  Materials required for official use that are not in
the library collections may be borrowed from another library through
an interlibrary loan.  (See "Interlibrary Loans.") Microfiche and
microfilm may be read or printed on reader-printers available in both
libraries.  Photocopying machines are also available. 

The reference staff of the libraries provide reference services by
using the resources of both libraries, including the legislative
history collection, as well as numerous data bases offering extensive
research capabilities. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:6.1

The Information Services Center's on-line catalog provides
information about the materials in the library collections.  It also
provides information on the location and availability of library
materials.  Reference librarians and other library staff are
available during library hours to respond to inquiries and to check
out library materials. 

For reference services or data base services call or visit the
appropriate reference desk, or for literature searches or extensive
research, call division librarians as listed in the GAO Telephone
Directory. 


      CONTACT
------------------------------------------------------- Chapter 10:6.2

Law Library
GAO Building, room 7156
202-512-2585

Technical Library
GAO Building, room 7116
202-512-5180


   LIFE INSURANCE
--------------------------------------------------------- Chapter 10:7

Personnel's Employee Benefits Branch assists employees with Federal
Employees' Group Life Insurance (FEGLI) matters.  Personnel's
Automated Systems and Records Group provides and processes FEGLI
forms (SF 2817). 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:7.1

For assistance, call or visit the Employee Benefits Branch.  To
obtain forms, visit the Automated Systems and Records Group and
submit completed forms to this group. 


      CONTACT
------------------------------------------------------- Chapter 10:7.2

For assistance--
Employee Benefits Branch
GAO Building, Room 1181
202-512-5902

For forms--
Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   LOCK AND KEY SERVICE (ROUTINE)
   IN THE GAO BUILDING
--------------------------------------------------------- Chapter 10:8

GS&C's Office of Real Property Services provides lock and key service
within the GAO Building including installing and removing lock sets
and tumblers, duplicating keys, repairing defective lock sets, and
opening doors and cabinets when keys are lost. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:8.1

Submit requests for installation and removal of locks, in person or
by fax, on GAO Form 40, "Request for Facilities Services", to the
Building Management Contractor.  Other lock related service requests
can be arranged by calling the Building Management Contractor.  Call
the Office of Real Property Services to report recurring problems. 


      CONTACT
------------------------------------------------------- Chapter 10:8.2

Building Management Contractor
GAO Building, Room 1801
202-289-7030
202-289-4857 (fax)

Office of Real Property Services
GAO Building, room 1800
202-512-5868


   LOCKSMITH SERVICES
--------------------------------------------------------- Chapter 10:9

GS&C's Office of Security and Safety's Information and Personnel
Branch and Ogden Government Services provide locksmith services for
employees in the GAO Building, including replacing keys, opening
locks, repairing security containers, and changing security container
combinations. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 10:9.1

Call the Office of Security and Safety or Ogden Government Services. 


      CONTACT
------------------------------------------------------- Chapter 10:9.2

For security container repairs, emergency container access, and
combination changes--

Information Security Section
GAO Building, room 6252
202-512-3003

For all other locksmith services in the GAO Building--

Ogden Government Services
GAO Building, room 1801
202-512-7617


M
=========================================================== Chapter 11


   MAIL AND MESSENGER SERVICES
--------------------------------------------------------- Chapter 11:1

The Mail Center of OIMC's Publishing and Communications Center sends
and delivers official mail for agency offices and staff.  Mail is
picked up and delivered within the GAO Building between 10:30 a.m. 
and 3:30 p.m.  Internal GAO couriers in the Center deliver mail to
GAO staff at audit sites.  Courier services are also available for
same-day delivery of other items. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:1.1

Mail Center hours are from 8:00 a.m.  to 4:30 p.m.  Monday to Friday. 
Take mail for regional offices to the Mail Center by 3:00 p.m..  Mark
such mail "Pouch" to help the Center staff sort the regional mail. 
(See Mail Services and Procedures, GAO/OIMC-94-6 for detailed mailing
information.) Bring items for same-day courier delivery to the Mail
Center (rm.  1517 no later than 3:00 p.m.)


      CONTACT
------------------------------------------------------- Chapter 11:1.2

Mail Center
GAO Building, room 1517
202-512-5893


   MATS HOTLINE
--------------------------------------------------------- Chapter 11:2

The OIMC's Computer Operations Support Facility (COSF) staff provide
troubleshooting assistance to MATS users.  COSF staff answer
questions on system operation, hardware and software, data entry,
access, and security. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:2.1

Call the COSF Staff from 8 a.m.  to 5 p.m., EST, Monday to Friday. 


      CONTACT
------------------------------------------------------- Chapter 11:2.2

Computer Operations Support Facility
GAO Building, room 3B43
202-512-3043


   MATS REPORTS AND DATA
   ADMINISTRATION REQUESTS
--------------------------------------------------------- Chapter 11:3

OIMC's Systems Services Center provides information on MATS policy
and procedures, maintains the MATS Users' Manual, and responds to
unit-specific needs for MATS information (for example, reports, data
base administration/enhancement/changes, use of MATS data for
analyses, and so on). 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:3.1

Call the Systems Services Center. 


      CONTACT
------------------------------------------------------- Chapter 11:3.2

Systems Services Center
Techworld, Suite 300
202-512-8680


   MAXIFLEX
--------------------------------------------------------- Chapter 11:4

The GAO Maxiflex Program allows employees flexibility in arranging
their work schedules.  Personnel's Employee Relations Branch informs
employees about the program and provides advice and guidance to
management on program application issues. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:4.1

Call or visit the Employee Relations Branch. 


      CONTACT
------------------------------------------------------- Chapter 11:4.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   MEDIATION
--------------------------------------------------------- Chapter 11:5

Affirmation Action/Civil Rights Office (AA/CRO) manages GAO's
Mediation Program which facilitates problem solving and conflict
resolution between willing parties on any dispute with or without
allegations of discrimination. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:5.1

Call AA/CRO from 8:45 a.m.  to 5:30 p.m., Monday through Friday to
arrange for an appointment. 


      CONTACT
------------------------------------------------------- Chapter 11:5.2

Mediation Program Manager
GAO Building, Room 3119
202-512-6388


   MEDICAL HELP
--------------------------------------------------------- Chapter 11:6

The GAO Health Unit offers medical attention to all employees located
in the Washington Metropolitan area. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:6.1

Report to the GAO Health Unit. 


      CONTACT
------------------------------------------------------- Chapter 11:6.2

GAO Health Unit
GAO Building, room 1553
202-512-HELP (for emergencies) or 202-512-5486 or 202-512-5487


   MEDICAL RECORDS
--------------------------------------------------------- Chapter 11:7

Personnel's Automated Systems and Records Group maintains medical
folders for GAO employees whose employment requires a medical
evaluation. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:7.1

Schedule an appointment to view your medical folder by contacting
Personnel's Automated Systems and Records Group.  You must present
your GAO identification card before reviewing your folder. 


      CONTACT
------------------------------------------------------- Chapter 11:7.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   MICROCOMPUTER LOANER POOL
--------------------------------------------------------- Chapter 11:8

OIMC's Operations Services Center maintains a pool of microcomputers
for short-term loans (90 days or less). 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:8.1

Call the Hardware Hotline from 7:30 a.m.  to 5:00 p.m.  Monday to
Friday. 


      CONTACT
------------------------------------------------------- Chapter 11:8.2

Hardware Hotline
GAO Building, room 2N30
202-512-5383


   MICROCOMPUTER MAINTENANCE
--------------------------------------------------------- Chapter 11:9

Maintenance services for all GAO-owned microcomputer hardware is
available to GAO headquarters offices through OIMC's Operations
Services Center's maintenance contractor.  The maintenance facility
in the GAO Building houses an assembly and maintenance shop and parts
inventory. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 11:9.1

Call the Hardware Hotline from 7:30 a.m.  to 5:00 p.m.  Monday to
Friday. 


      CONTACT
------------------------------------------------------- Chapter 11:9.2

Hardware Hotline
GAO Building, room 2N30
202-512-5383


N
=========================================================== Chapter 12


   NOTARY PUBLIC
--------------------------------------------------------- Chapter 12:1

GAO provides notary public service to its employees. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 12:1.1

Please call in advance to see if the notary is available or call to
make an appointment. 


      CONTACT
------------------------------------------------------- Chapter 12:1.2

Geraldine Howard
GAO Building, room 7116
202-512-8376
Hours:  10:00 a.m.  to 12 noon daily

Deborah York
820 First St, N.E., room 654
202-512-7455


O
=========================================================== Chapter 13


   OUTSIDE EMPLOYMENT
--------------------------------------------------------- Chapter 13:1

GAO employees are required to obtain prior approval if they wish to
engage in outside employment.  OGC's ethics counselors provide
guidance on conflict-of-interest issues.  Personnel's Employee
Relations Branch provides information on procedures for seeking
outside employment approval. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 13:1.1

To request permission to work outside GAO, submit GAO Form 256
"Request for Permission to Engage in Outside Employment," through
your supervisor to your division, office director or regional
manager.  For guidance or information, contact the appropriate unit
as listed below. 


      CONTACT
------------------------------------------------------- Chapter 13:1.2

For conflict-of-interest issues--
OGC's Legal Services Division
GAO Building, Room 7852
202-512-8404

For procedural issues--
Personnel's Employee Relations Branch
GAO Building, Room 1181
202-512-5902


P
=========================================================== Chapter 14


   PARKING PERMITS
--------------------------------------------------------- Chapter 14:1

GS&C's Office of Security and Safety's Parking Administrator manages
the GAO parking program, which includes issuing permanent, temporary,
and visitor parking permits for the GAO Building, as well as handling
appeals for parking citations or permit revocations or denials
pertaining to the GAO Building garage.  The Administrator provides
information on parking permits for the GAO Building and counsels unit
parking administrators on parking policies and procedures. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:1.1

Call or visit the GAO Parking Administrator. 


      CONTACT
------------------------------------------------------- Chapter 14:1.2

GAO Parking Administrator
GAO Building, room 6252
202-512-5399


   PASSPORT PHOTOS
--------------------------------------------------------- Chapter 14:2

The Media Services Photography staff of OIMC's Publishing and
Communications Center takes passport, visas, and certified public
accountant photos on a walk-in basis (without appointment) at
designated hours. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:2.1

Go to room 1N16 to get photos taken on Tuesdays and Thursdays from
9:00 a.m.  to 11:30 a.m. 


      CONTACT
------------------------------------------------------- Chapter 14:2.2

Media Services and Photography Unit
GAO Building, room 1N16
202-512-3728


   PAYCHECKS
--------------------------------------------------------- Chapter 14:3

GAO contracts with USDA's National Finance Center (NFC) for personnel
and payroll services.  Personnel's Automated Systems and Records
Group serves as the focal point with NFC in resolving payroll
processing problems. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:3.1

For questions relating to missing paychecks or associated payroll
deductions, contactPersonnel's Automated Systems and Records Group. 


      CONTACT
------------------------------------------------------- Chapter 14:3.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   PERFORMANCE APPRAISAL
--------------------------------------------------------- Chapter 14:4

Personnel's Performance, Pay and Benefits Policy Branch provides
information on GAO-wide performance appraisal procedures and
policies. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:4.1

Call the Performance, Pay and Benefits Policy Branch. 


      CONTACT
------------------------------------------------------- Chapter 14:4.2

Policy and Program Development Group
Performance, Pay and Benefits Policy Branch
GAO Building, Room 1470
512-5949


   PERFORMANCE-BASED ACTIONS
--------------------------------------------------------- Chapter 14:5

Personnel's Employee Relations Branch provides advice and guidance to
management about performance-based actions (removals from GAO
employment, demotions, and reassignments) and on less severe
performance deficiencies.  It also informs employees concerning
performance-based action procedures and due process rights. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:5.1

Call or visit the Employee Relations Branch and ask for the
specialist designated to provide service to your division, office or
region. 


      CONTACT
------------------------------------------------------- Chapter 14:5.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   PERMANENT CHANGE-OF-STATION
   MOVES
--------------------------------------------------------- Chapter 14:6

GS&C's Office of Financial Management provides policy guidance for
and processes PCS documents. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:6.1

Submit GAO Form 188, to the Assistant Comptroller General for
Operations for approval.  The approved form is them sent to the
Office of Financial Management's Travel and Transportation Branch for
processing. 


      EMPLOYEE CLAIMS FOR LOST OR
      DAMAGED PROPERTY
------------------------------------------------------- Chapter 14:6.2

OFM also processes employee claims for lost or damaged personal
property. 


      CONTACT
------------------------------------------------------- Chapter 14:6.3

Travel and Transportation Branch
GAO Building, room 6T37
202-512-3742


   PERSONNEL FOLDERS
--------------------------------------------------------- Chapter 14:7

Personnel's Automated Systems and Records Group maintains official
personnel folders (OPF) for all GAO employees containing all official
personnel actions and other pertinent information. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:7.1

Make an appointment to review your OPF by calling Personnel's
Automated Systems and Records Group; you must present a valid
government identification card when reviewing your folder. 


      CONTACTS
------------------------------------------------------- Chapter 14:7.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   PERSONNEL SECURITY
--------------------------------------------------------- Chapter 14:8

GS&C's Office of Security and Safety's Personnel Security Section
initiates personnel security investigations, maintains liaison with
other federal agencies concerning security clearances, provides
security information for completing various clearance forms, and
grants security clearances. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 14:8.1

Call the Personnel Security Section. 


      CONTACT
------------------------------------------------------- Chapter 14:8.2

Personnel Security Section
GAO Building, room 6252
202-512-4682


   PERSONNEL SERVICES TO EMPLOYEES
   AND MANAGERS
--------------------------------------------------------- Chapter 14:9

Personnel provides advice to employees and managers on qualification
analysis of experience, classification requirements for positions,
and information required for special programs such as the overseas
program, annual assessment, lateral reassignment program, and SES
recruitment. 


      TO OBTAIN SERVICES
------------------------------------------------------- Chapter 14:9.1

Go to Personnel's Central Operations and Special Programs Group to
discuss special program areas, classification issues, and/or
qualification matters. 


      CONTACT
------------------------------------------------------- Chapter 14:9.2

Central Operations and Special Programs Group
GAO Building, Room 1174
202-512-6185


   PHOTOGRAPHY
-------------------------------------------------------- Chapter 14:10

The Media Services Photography Unit of OIMC's Publishing and
Communications Center provides photography for audit and other
publications, as well as for exhibits, slide shows, special events,
and passports (see "Passport photos").  The section also makes prints
from black-and-white 35mm, 120mm, and 4-X 5-inch negatives. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:10.1

Submit GAO Form 246 or 145 (available in rm.  1127 and call to
schedule an appointment at least 5 workdays before you need service. 
Service requested after 3 p.m.  will be dated the next workday.  To
get approval for using color photos, submit a memorandum from the
issue area director in charge of the request to the Director,
Publishing and Communications Center. 


      CONTACT
------------------------------------------------------ Chapter 14:10.2

Media Services and Photography Unit
GAO Building, Room 1N16
202-512-3728


   PHYSICAL SECURITY
-------------------------------------------------------- Chapter 14:11

GS&C Office of Security and Safety's Physical Security and
Investigations Branch manages the physical security for the GAO
Building, audit sites, and regional offices. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:11.1

Call the Office of Security and Safety

Physical Security and Investigation Branch
GAO Building, room 6252
202-512-5474


   POLITICAL ACTIVITY
-------------------------------------------------------- Chapter 14:12

The Office of the General Counsel's Legal Services Division provides
informal guidance to employees regarding permissible and prohibited
political activities.  Employees seeking formal advisory opinions
should contact the General Counsel of the GAO Personnel Appeals
Board. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:12.1

Contact the appropriate unit as listed below. 


      CONTACT
------------------------------------------------------ Chapter 14:12.2

For informal guidance--
OGC's Legal Services Division
GAO Building, Room 7852
202-512-8404

For advisory opinions--
General Counsel of the GAO Personnel Appeals Board
Union Center Plaza II
820 First Street, Room 830
202-512-1663


   PRINTING--AUDIT/NONAUDIT
   REPORTS
-------------------------------------------------------- Chapter 14:13

The Printing Unit of OIMC's Publishing and Communications Center
provides printing services for GAO reports/publications, some of
which are printed in-house; the rest are contracted out. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:13.1

Submit GAO Form 312 to your Customer Service Representative, room
1127.  Request cover preparation for covers of nontypeset
publications in advance.  To request priority printing, provide a
memorandum to that effect signed by a division ACG or director for
P&R. 


      CONTACT
------------------------------------------------------ Chapter 14:13.2

Customer Service
GAO Building, room 1127
202-512-9272


   PROCUREMENT OF SERVICES AND
   SUPPLIES
-------------------------------------------------------- Chapter 14:14

GS&C's Office of Acquisition Management purchases supplies and
services from vendors to support GAO headquarters and regional
offices. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:14.1

Submit GAO Form 31, "Procurement Request," through appropriate unit
management to the Office of Acquisition Management; include a
description of the items or services required. 


      CONTACT
------------------------------------------------------ Chapter 14:14.2

For procurements of less than $25,000--

Purchasing Branch, Office of Acquisition Management
Room 6854
202-512-3550

For procurements of more than $25,000--

Contracting Branch, Office of Acquisition Management
Room 6852
202-512-5102


   PUBLICATIONS PROCUREMENT
-------------------------------------------------------- Chapter 14:15

OIMC's Information Services Center purchases all publications for
GAO, including books, journals, microfilms, videotapes, CD-ROM
products, training materials, and audio cassettes.  The Center
procures research materials for the libraries and for GAO divisions
and offices. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:15.1

Submit GAO Form 31, "Procurement Request," signed by the appropriate
BOC official for your unit with as much information as possible about
the item requested, to the Library Systems Support unit of the
Information Services Center.  (General instructions on completing GAO
Form 31 are found in GAO Order 0650.1, "Library and Research
Services.")


      CONTACT
------------------------------------------------------ Chapter 14:15.2

Manager, Library Systems Support
Information Services Center, OIMC
GAO Building, room 6530
202-512-5755


   PUBLISHING AND COMMUNICATIONS
   CUSTOMER SERVICE
-------------------------------------------------------- Chapter 14:16

Submit requests for most of OIMC's Publishing and Communications
Center services to Customer Service, room 1127.  Customer Service
staff are available to help customers determine their requirements
and fill out requisitions.  They forward work to appropriate PCC
units and call customers when their work is finished. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 14:16.1

Go to Customer Service in room 1127 or call the number below. 


      CONTACT
------------------------------------------------------ Chapter 14:16.2

Customer Service
GAO Building, room 1127
202-512-9272


Q
=========================================================== Chapter 15


   QUALIFICATIONS STANDARDS
--------------------------------------------------------- Chapter 15:1

A qualification standard is a statement of job requirements,
including the experience, education, knowledge, skills, and abilities
needed for each occupational series.  A standard describes typical
work performed in the various occupations and any special
requirements, such as physical ability. 


      TO OBTAIN SERVICES
------------------------------------------------------- Chapter 15:1.1

Go to Personnel's Central Operations and Special Programs Group to
view a copy of current qualifications standards, and/or have your
qualifications reviewed. 


      CONTACT
------------------------------------------------------- Chapter 15:1.2

Central Operations and Special Programs Group
GAO Building, Room 1174
202-512-6185


R
=========================================================== Chapter 16


   RECORDS DESTRUCTION, STORAGE,
   AND RETRIEVAL
--------------------------------------------------------- Chapter 16:1

Records Management Services of OIMC's Information Services Center is
responsible for storing and retrieving GAO's records, arranging for
the destruction of file materials, and setting guidelines and policy
for these activities. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 16:1.1

Call Records Management Services.  (All GAO records must be retired
or disposed of according to GAO Order 0413.1 Supplement, "GAO
Comprehensive Records Schedule.")


      CONTACT
------------------------------------------------------- Chapter 16:1.2

Records Management Services
Suite 300, Techworld
202-512-6712


   RECRUITMENT
--------------------------------------------------------- Chapter 16:2

GAO's Office of Recruitment provides service to management, including
producing vacancy announcements, recruitment assistance, paid
advertisements for position vacancies, and application handling and
tracking.  These services are offered for all external hires with the
exception of the Senior Executive Service. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 16:2.1

See your Administrative Officer or Human Resource Manager/Specialist
for details.  The Office of Recruitment initiates its service on the
basis of an approved SF-52, "Request for Personnel Action."


      CONTACT
------------------------------------------------------- Chapter 16:2.2

Office of Recruitment
GAO Building, Room 1169
202-512-4900


   RETIREMENT
--------------------------------------------------------- Chapter 16:3

Personnel's Retirement Programs Branch provides individual retirement
counseling, annuity computations, retirement experience assistance,
and creditable service histories (for retirement purposes) as well as
Thrift Savings Plan and social security information.  Also, employees
may use the do-it-yourself software available in the Retirement
Information Center to receive information on annuity computations. 
This annuity software is available in the regional offices.  Regional
employees should contact their Retirement Liaison for specific
information.  GAO's retirement program also includes retirement
seminars and workshops. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 16:3.1

Contact the Retirement Programs Branch for retirement counseling,
annuity computations, retirement experience assistance, and
creditable service histories.  For retirement forms, publications,
and videos, visit the Retirement Information Center.  To enroll in a
retirement seminar, contact your Training Coordinator. 


      CONTACT
------------------------------------------------------- Chapter 16:3.2

Retirement Programs Branch
GAO Building, Room 1181
202-512-5902

Retirement Information Center
GAO Building, Room 1182


S
=========================================================== Chapter 17


   SECURITY FORCE
--------------------------------------------------------- Chapter 17:1

GS&C's Office of Security and Safety's Physical Security and
Investigations Branch manages the security contract for the GAO
Building.  The Security Officers to emergencies, monitor the lost and
found, control visitors, and provide building security. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:1.1

Call the Office of Security and Safety. 


      CONTACT
------------------------------------------------------- Chapter 17:1.2

For emergency assistance--

202-512-HELP (202-512-4357)

For non-emergency security assistance--

202-512-4292

For physical security issues--

Physical Security and Investigations Branch
GAO Building, room 6252
202-512-8115


   SHUTTLE SERVICE
--------------------------------------------------------- Chapter 17:2

GS&C's Office of Property Management Provides shuttle service to GAO
staff as follows: 

Tech World - 6:00 a.m.  to 8:00 a.m.  continuous round trips. 

North Capitol (1 Mass.  Ave., 111 Mass.  Ave., UCP II, and 500 1st
St., NW) - 6:00 a.m.  to 8:00 a.m.  continuous round trips. 

North Capitol - Leave G St.  side of GAO Building on the hour and
half hour from 8:00 a.m.  through 5:30 p.m. 

Tech World - Leave G St.  side of GAO Building at a quarter after the
hour and a quarter before the hour from 8:00 a.m.  through 5:45 p.m. 

Night Shuttle - Service to the Judiciary Square Metro Station and
parking lots included in the area bounded by K St.  on the north, 3rd
St., NW on the east, D St.  on the south, and 6th St.  NW on the
west.  Service begins at 5:00 p.m.  and ends at 8:30 p.m.  and leaves
from the G St.  side of the GAO Building as passengers request the
service. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:2.1

Go to the G St.  side of the GAO Building at the time you need the
service. 


      CONTACT
------------------------------------------------------- Chapter 17:2.2

Office of Property Management
GAO Building, room 3B18
202-512-3519


   SIGNS AND NAME PLATES
--------------------------------------------------------- Chapter 17:3

GS&C's Office of Real Property Services provides appropriate signs,
name plates, or wall plates for new employees or as changes occur. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:3.1

Submit, in person or by fax, GAO Form 40, "Request for Facilities
Services", to the Building Management Contractor. 


      CONTACT
------------------------------------------------------- Chapter 17:3.2

Building Management Contractor
GAO Building, room 1801
202-289-7030
202-289-4857 (fax)


   SLIDES FROM TEXTFRAME
--------------------------------------------------------- Chapter 17:4

The Design and Composition Unit of OIMC's Publishing and
Communications Center generates film for 35mm color slides from
TextFrame materials.  A contractor processes the slides which are
ready within 24 hours.  (Orders for more than 50 slides or multiple
copies of slides may take 2 to 3 workdays.)


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:4.1

Submit GAO Form 312 (available in Customer Service or the GAO Supply
Center) to the Customer Service Desk.  The Publishing and
Communications Center requires that customers have all TextFrame
materials edited before Customer Service accepts them for production. 


      CONTACT
------------------------------------------------------- Chapter 17:4.2

Customer Service
GAO Building, room 1127
202-512-9272


   SPACE ALTERATIONS
--------------------------------------------------------- Chapter 17:5

GS&C's Office of Real Property Services processes requests for
carpentry, painting, electrical changes, partition construction, and
cubicle reconfiguration.  The office also designs space layout as
needed when offices reorganize to ensure the most efficient placement
of furniture and equipment. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:5.1

Submit, in person or by fax, GAO Form 40, "Request for Facilities
Services", to the Building Management Contractor. 


      CONTACT
------------------------------------------------------- Chapter 17:5.2

Building Management Contractor
GAO Building, room 1801
202-289-7030
202-289-4857 (fax)


   SUPPLIES, REQUESTS FOR
--------------------------------------------------------- Chapter 17:6

GS&C's Office of Property Management is responsible for identifying,
acquiring, issuing, and accounting for GAO supplies.  These include
general office supplies, ADP supplies, copier supplies, GAO and
standard forms, and GAO stationery. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 17:6.1

Submit GAO Form 23, "GAO Supply Order," by fax of mail it to the
Supply Center; in case of emergency, deliver it in person. 


      CONTACT
------------------------------------------------------- Chapter 17:6.2

GAO Supply Center
GAO Building, room 3811
202-512-6121
202-512-8997 (fax)


T
=========================================================== Chapter 18


   TAX DEDUCTIONS
--------------------------------------------------------- Chapter 18:1

Data regarding tax deductions must be accurate, current, and complete
when entered into the automated payroll/personnel system to generate
correct amounts for salary checks, W-2 Statements, and related
documents.  (See "W-2 Statements.")


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:1.1

Visit Personnel's Automated Systems and Records Group to obtain
forms, request information, and change deductions. 


      CONTACT
------------------------------------------------------- Chapter 18:1.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   TELECOMMUNICATIONS SERVICES AND
   EQUIPMENT: 
--------------------------------------------------------- Chapter 18:2

OIMC's Telecommunications Service Center (TSC) provides telephone
services, equipment,telephone repair, voice messaging (voice mail)
services, audio conferences, video conferences, and technical
assistance. 


      FOR TELEPHONE SERVICES (AND
      REMOVAL): 
------------------------------------------------------- Chapter 18:2.1

In Washington D.C., submit GAO Form 324, "Request for Telephone
Services" to the Telecommunication Service Office (TSO), GAO
Building, Room B-100 or call 512-3300. 

In the regions, please contact your Administrative Officer or
Telecommunications Representative. 


      FOR TELEPHONE REPAIR: 
------------------------------------------------------- Chapter 18:2.2

In Washington D.C., please call the TSO at 512-3333. 

In the regions, please contact your Administrative Officer or
Telecommunications Representative. 


      FOR VOICE MESSAGING SERVICES
      (VOICE MAIL): 
------------------------------------------------------- Chapter 18:2.3

In Washington D.C., please call the TSO at 512-3300. 

In the regions, please contact your Administrative Officer or
Telecommunications Representative. 


      TO ARRANGE AN AUDIO
      CONFERENCE CALL: 
------------------------------------------------------- Chapter 18:2.4

In Washington D.C., please call the TSO at 512-3333 three days in
advance of the conference call.  Staff served by the 512-XXXX service
can set up their own conference calls for 6 or less locations. 
Please call the TSO at 512-3300 for instructions. 

In the regions, please contact your Administrative Officer or
Telecommunications Representative. 


      TO ARRANGE A VIDEO
      CONFERENCE: 
------------------------------------------------------- Chapter 18:2.5

In Washington D.C., please call your division/office Video
Conferencing Focal Point.  If you do not have one, please call the
Telecommunication Service Center at 512-4110. 

In the regions, please contact your Video Conferencing Focal Point. 


      TO OBTAIN TECHNICAL
      ASSISTANCE: 
------------------------------------------------------- Chapter 18:2.6

In Washington D.C., please call the TSO at 512-3300. 

In the regions, please call the Telecommunication Service Center at
512-6628. 


   TELEPHONE DIRECTORY
   (ALPHABETICAL AND
   ORGANIZATIONAL LISTINGS)
--------------------------------------------------------- Chapter 18:3

Information included in the GAO Telephone Directory is from employee
data recorded at the National Finance Center and organizational data
received from divisions and offices.  Employee Locator Cards (Form
410) filled out by employees are used to update the National Finance
Center employee data base.  OIMC's Information Services Center
updates the organizational listing in the directory from information
provided by divisions and offices, and is responsible for publishing
for GAO's Telephone Directory. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:3.1

To keep the alphabetical section of the Telephone Directory current,
fill out a new or revised Employee Locator Card (Form 410) whenever
moving your office, changing personal status (name, home address,
etc.), or changing office telephone numbers to your unit's human
resources coordinator.  Field office staff should notify their
Administrative Officer.  Changes to the alphabetical listing are made
by Personnel. 

Changes to the organizational section should be submitted to the
Telephone Directory Coordinator by mail or fax. 


      CONTACT
------------------------------------------------------- Chapter 18:3.2

Telephone Directory Coordinator
Information Services Center
GAO Building, room 6530
202-512-4445
FAX:  202-512-9898


   TEMPORARY DUTY TRAVEL AND LOCAL
   TRAVEL VOUCHER AUDIT AND
   PROCESSING (HEADQUARTERS)
--------------------------------------------------------- Chapter 18:4

GS&C's Office of Financial Management's Travel Processing Section
processes and provides information and assistance to headquarters
staff who prepare local and temporary duty travel vouchers.  Services
include handling unusual travel situations; providing status of
travel voucher payments; researching lost or misdirected
reimbursement checks; helping complete travel vouchers; and
interpreting travel regulations, entitlements, and limitations. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:4.1

Call the Travel Processing Section


      CONTACT
------------------------------------------------------- Chapter 18:4.2

Travel Processing Section
GAO Building, room 6737
202-512-3742


   TIME-SHARING SERVICES
--------------------------------------------------------- Chapter 18:5

OIMC's Operations Services Center provides ADP audit support
time-sharing services (from the National Institutes of Health,
Parklawn, etc.) to GAO users through several interagency agreements. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:5.1

Call the Operations Services Center. 


      CONTACT
------------------------------------------------------- Chapter 18:5.2

Operations Services Center
GAO Building, room 2840
202-512-2735


   TINY FINDINGS DAY CARE CENTER
--------------------------------------------------------- Chapter 18:6

Tiny Findings is a nonprofit organization providing day care services
to GAO employees and other interested parents.  GAO employees receive
first priority in enrollment. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:6.1

Tiny Findings is located in room 1060A is open from 7:00 a.m.  to
6:00 p.m.  Contact the Center Director at 202-512-3122 for
information.  Due to security, please call ahead before visiting the
Center. 


      CONTACT
------------------------------------------------------- Chapter 18:6.2

Director Karen Townsend
GAO Building, room 1060A
202-512-3122


   TRAINING, EXTERNAL
--------------------------------------------------------- Chapter 18:7

GAO-funded and approved external training and developmental
opportunities are available in each division and office.  All
requests for external training must be according to GAO Order 2410.1,
which requires approval and payment agreements before enrollment. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:7.1

Submit GAO Form 314, "Application for/Report of External Training,"
through your supervisor to your Training Coordinator. 


      CONTACT
------------------------------------------------------- Chapter 18:7.2

Consult your Training Coordinator or Human Resources Manager for
additional information and registration procedures. 


   TRAINING, INTERNAL
--------------------------------------------------------- Chapter 18:8

The Training Institute (TI) offers a structured curriculum of
technical and supervisory/managerial courses for GAO staff in
evaluator and evaluator-related positions as well as for
administrative and staff personnel.  Two specialized tracks, in
financial management and information management, are also available
to evaluators working in these areas. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:8.1

Information on internal programs is available in the GAO Training and
Education Catalog. 


      CONTACT
------------------------------------------------------- Chapter 18:8.2

Your Training Coordinator or Human Resources Manager


   TRAINING, SELF-PACED
--------------------------------------------------------- Chapter 18:9

TI provides many self-paced courses through the Learning Center and
Distributed Training Services.  The Learning Center provides
technology-based courses, such as interactive videodisc and
computer-based training.  Distributed Training Services mails
self-paced training courses to GAO staff at their work sites or other
locations.  Courses are available across many content areas, and most
carry CPE credit. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 18:9.1

Information on self-paced courses is available in the GAO Training
and Education Catalog.  Call your Training Coordinator or Human
Resources Manager for additional information or to register for
training. 


      CONTACT
------------------------------------------------------- Chapter 18:9.2

Your Training Coordinator or Human Resources Manager or
Learning Center Administrator
GAO Building, room 7N36
202-512-9266


   TRAVEL SERVICES
-------------------------------------------------------- Chapter 18:10

The Travel and Transportation Branch, Office of Financial Management,
GS&C provides policy guidance and travel accounting services to GAO
staff, including:  travel advances and reimbursement of local/TDY
travel expenses for headquarters staff; payment of relocation claims
for transferees and new hires; and liaison with GAO's contract travel
agency and the government travel charge card vendor. 


      TO MAKE TRAVEL RESERVATIONS
------------------------------------------------------ Chapter 18:10.1

Contact American Express between 7:00 a.m.  and 7:00 p.m.  (EST)
Monday through Friday at (703) 351-0368 (or 1-800-241-2794 if you are
outside the Washington metropolitan local dialing area).  American
Express also maintains an office in Room 6N16 of the GAO Building to
assist with official and personal travel on a walk-in basis, and to
issue tickets to staff located in the GAO Building.  American Express
will deliver tickets to staff at other Washington/Baltimore area
sites. 


      TO OBTAIN TRAVEL PAYMENTS
------------------------------------------------------ Chapter 18:10.2

(1) Local Travel Claims up to $50.  Present claims on SF 1164 at the
Cashier's Window outside room 6N16 between 9:00 to 11:00 am and 1:00
to 3:00 pm daily. 

(2) Local Travel Claims over $50.  Submit claims to the Travel and
Transportation Branch, room 6T37, on SF 1164 for reimbursement by
check. 

(3) Travel Advances, Cash or Check.  Advances up to $500 with proper
approval may be picked up at the Cashier's Window outside Room 6N16
(during the hours noted above) only by employees who have not been
issued an American Express Government Card. 

(4) Travel Orders.  Submit GAO Form 176 to the Travel &
Transportation Branch, Room 6N16, for processing.  Employees who have
made reservations through American Express will need to provide
American Express (Room 6N16) with copy of their GAO Form 176. 

(5) Travel Vouchers.  Submit claims for temporary duty and relocation
expenses on SF 1012 to the Travel and Transportation Branch, Room
6N15, for check reimbursement. 


      CONTACT
------------------------------------------------------ Chapter 18:10.3

For general information, travel policy guidance, and information
concerning the status of travel claims contact the Travel and
Transportation Branch at (202) 512-3742. 


   TYPESETTING--AUDIT REPORTS
-------------------------------------------------------- Chapter 18:11

The Design and Composition Unit Section of OIMC's Publishing and
Communications Center codes and processes all audit reports, except
classified reports and some fact sheets and briefing reports, for
typesetting. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 18:11.1

Submit GAO Form 312 (available in Customer Service or the GAO Supply
Center) and your typesetting package to your Customer Service
Representative, room 1127.  (See GAO Communications Manual, ch. 
12.14).  Request priority typesetting by providing a memorandum to
that effect signed by a division ACG or director for P&R. 


      CONTACT
------------------------------------------------------ Chapter 18:11.2

Customer Service
GAO Building, room 1127
202-512-9272


   TYPESETTING--NONAUDIT
   PUBLICATIONS
-------------------------------------------------------- Chapter 18:12

If nonaudit and special publications have been prepared for
typesetting in WordPerfect, the Design and Composition Unit of OIMC's
Publishing and Communications Center can code the product for
typesetting in GAO's report format and provide design services. 
Customers requiring these services should first contact their
Customer Service Representative to discuss their needs. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 18:12.1

Submit GAO Form 312 and your typesetting package to the Customer
Service Desk in room 1127. 


      CONTACT
------------------------------------------------------ Chapter 18:12.2

Customer Service
GAO Building, room 1127
202-512-9272


   TYPEWRITER MAINTENANCE
-------------------------------------------------------- Chapter 18:13

Through a typewriter repair contract, GS&C's Office of Property
Management provides typewriter maintenance/repair to GAO staff
located in the Washington, DC, metropolitan area. 


      TO OBTAIN SERVICE
------------------------------------------------------ Chapter 18:13.1

Call the Office of Property Management.  Office staff will prepare
the appropriate form for submission to the repair contractor. 


      CONTACT
------------------------------------------------------ Chapter 18:13.2

Office of Property Management
GAO Building, room 3B18
202-512-3619


U
=========================================================== Chapter 19


   U.S.  GOVERNMENT TRANSPORTATION
   REQUESTS
--------------------------------------------------------- Chapter 19:1

GS&C's Office of Property Management accounts for and controls all
U.S.  government transportation requests (GTRS) required by agency
staff and issues them to staff. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 19:1.1

Submit a memo and empty GTR book covers (if applicable) to the Office
of Property Management. 


      CONTACT
------------------------------------------------------- Chapter 19:1.2

Office of Property Management
GAO Building, room 3B18
202-512-3619


V
=========================================================== Chapter 20


   VENDOR INVOICE PAYMENTS
--------------------------------------------------------- Chapter 20:1

GS&C's Office of Financial Management's Payables Section, Finance and
Accounting Branch, processes and provides information on all vendor
invoice payments.  Services include providing status on payments,
researching lost or misdirected payments, and interpreting agency
regulations and limitations related to vendor invoices. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 20:1.1

Call the Payables Section, Finance and Accounting Branch. 


      CONTACT
------------------------------------------------------- Chapter 20:1.2

Payables Section
GAO Building, room 6T37
202-512-3276


   VOLUNTARY LEAVE TRANSFER
   PROGRAM
--------------------------------------------------------- Chapter 20:2

Federal employees can voluntarily transfer leave for extended illness
and other authorized purposes.  Leave donors or recipients may be
employed by GAO or by other federal agencies. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 20:2.1

Review the guidance in GAO Order 2630.2, available in your unit
director's office.  If you need additional assistance, direct your
request to Personnel's Automated Systems and Records Group.  (See
"Leave".)


      CONTACT
------------------------------------------------------- Chapter 20:2.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


W
=========================================================== Chapter 21


   W-2 STATEMENTS
--------------------------------------------------------- Chapter 21:1

W-2 statements for GAO employees are issued directly from the NFC
based on data entered by GAO into NFC's payroll/personnel system. 
(See "Tax Deductions.")


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 21:1.1

Direct your questions to Personnel's Automated Systems and Records
Group. 


      CONTACTS
------------------------------------------------------- Chapter 21:1.2

Automated Systems and Records Group
GAO Building, Room 1180
202-512-5811


   WITHIN-GRADE INCREASES (AND
   DENIALS OF)
--------------------------------------------------------- Chapter 21:2

Personnel's Employee Relations Branch provides advice and guidance to
management regarding within-grade increase (WGI) decisions and
denying such increases.  It also informs employees about WGI
procedures and due process rights. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 21:2.1

Call or visit the Employee Relations Branch and ask for the
specialist designated to provide service to your division, office or
region. 


      CONTACT
------------------------------------------------------- Chapter 21:2.2

Employee Relations Branch
GAO Building, Room 1181
202-512-5902


   WRITING AND EDITING SERVICES
--------------------------------------------------------- Chapter 21:3

GAO staff who do not have access to editorial staff can get help in
creating special publications, presentation materials, and video
scripts from the Writing and Editing staff of OIMC's Publishing and
Communications Center.  Services range from drafting products with
customers to proofreading to developing writing and editing policies
and guidelines.  Staff also supplement division editorial staffs when
needed and answer editorial questions. 


      TO OBTAIN SERVICE
------------------------------------------------------- Chapter 21:3.1

Call your Customer Service Representative or submit a GAO Form 312
(available in Customer Service or the GAO Supply Center) along with
the document (typed double spaced) to be edited. 


      CONTACT
------------------------------------------------------- Chapter 21:3.2

Customer Service
GAO Building, room 1127
202-512-9272


INDEX
========================================================== Appendix 22

                                                                Page(s
Subject                                                              )
--------------------------------------------------------------  ------
Accidents                                                            1
Injuries                                                             1
Medical help                                                        36
Reporting                                                            1
Address changes                                                      1
American Express Travel Service                                     57
Appeals, personnel-related                                           2
Asbestos                                                             2
Audiovisual
Equipment loan                                                       3
Conferences                                                         54
Production services                                                  3
Awards                                                               3
Benficiary designation                                               5
Budget
Advice/assistance                                                    5
Allocations                                                          5
Reprogramming                                                        6
Building Access Cards                                               12
Building Maintenance
Absestos, pcb, contaminants                                          2
Carpet and drapery cleaning                                          8
Extermination                                                       16
Fire safety                                                         19
Health and safety issues                                             1
Janitorial services                                                 29
Laborer services                                                    30
Landscaping                                                         31
Lock and key service                                                33
Locksmith services                                                  34
Signs and name plates                                               51
Space alterations                                                   51
Cafeteria and snack bar                                              7
Campaigns and drives                                                 7
Canteen                                                              7
Career resource center                                               7
Consultation, managers/supervisors                                  11
Counseling, employees                                               12
Carpet and drapery cleaning                                          8
Certification of GAO documents                                       8
Child day care                                                      55
Combined federal campaign                                            7
Complaint processing                                                 9
Computer
Acquistion                                                           9
Hotlines                                                           26,
                                                                29, 35
Loaner pool                                                         37
Maintenance                                                         37
Operations support facility                                          9
Repair                                                              37
Security                                                            10
Training                                                            56
Conference calls                                                    53
Continuing professional education                                   11
Copy Centers                                                        11
Counseling
Employees                                                           12
Managers/supervisors                                                11
Courier service                                                     35
Credentials                                                         12
Credit union                                                        13
Crime prevention                                                    13
Customer service, publishing                                        45
Day care                                                            55
Directives, orders                                                  21
Disciplinary and Adverse Actions                                    14
Distribution
Audit reports                                                       14
Nonaudit reports                                                    15
Drug and alcohol problems                                       11, 12
Editing services                                                    62
Employee claims for lost or damaged property                        42
Employee locator                                                    21
Employees association/                                              21
 store
Employment verification                                             16
Extermination                                                       16
Fax machines                                                        17
Files maintenance                                                   17
Financial disclosure                                                17
Financial management system (FMS) assistance                        18
Financial statements and account status                             18
Fingerprinting                                                      19
Fire safety                                                         19
Food and drink
Cafeteria                                                            7
Canteen                                                              7
Forms                                                               23
Furniture
Requests                                                            19
Repairs                                                             19
GAO directives, orders                                              21
GAO employee locator                                                21
GAO employees association                                           21
GAO fitness and athletics association                               22
GAO forms                                                           23
GAO orders                                                          21
Graphics
Design and production                                               23
Requests                                                            23
Self-service software                                               23
Grievances                                                          24
Health and Safety
Accidents                                                            1
Asbestos                                                             2
Complaints/issues                                                   25
Crime prevention                                                    13
Fire safety                                                         19
Health benefits                                                     25
Hotlines
JSS                                                                 29
MATS                                                                35
Microcomputer hardware                                              26
Microcomputer software                                              26
ID (identification cards)                                           12
Information security                                                27
Interlibrary loans                                                  27
Internal vacancy announcements                                      28
Investigations                                                      28
Invoices, vendor                                                    61
Janitorial services                                                 29
JSS hotline                                                         29
Laborer services                                                    30
(LAN) Local Area Networks operations                                30
Landscaping                                                         31
Leave                                                               31
Leave error reports                                                 31
Library
Interlibrary loans                                                  27
Law                                                                 32
Publication procurement                                             45
Reference services                                                  32
Technical                                                           32
Life insurance                                                      33
Locator, employee                                                   21
Lock and key service                                                33
Locksmith                                                           34
Mail and messenger service                                          35
MATS
Hotline                                                             35
Reports and data administration requests                            35
Maxiflex                                                            36
Mediation                                                           36
Medical help                                                        36
Medical records                                                     37
Microcomputer
Acquistion                                                           9
Hotlines                                                           26,
                                                                29, 35
Loaner pool                                                         37
Maintenance                                                         37
Operations support facility                                          9
Repair                                                              37
Security                                                            10
Training                                                            56
Notary public                                                       38
Outside employment                                                  39
Parking permits                                                     40
Passport photos                                                     40
Paychecks                                                           40
Payments
Travel voucher                                                  55, 58
Performance appraisal                                               41
Performance-based actions                                           41
Permanent change of station moves                                   41
Personal computer
Acquistion                                                           9
Hotlines                                                           26,
                                                                29, 35
Loaner pool                                                         37
Maintenance                                                         37
Operations support facility                                          9
Repair                                                              37
Security                                                            10
Training                                                            10
Personnel folders                                                   42
Personnel security                                                  42
Personnel services                                                  42
Photography                                                         43
passport photos                                                     40
Physical security                                                   43
Pouch mail                                                          35
Political activity                                                  44
Printing                                                            44
Procurement
Publications                                                        45
Services and supplies                                               44
Publication procurement                                             45
Publishing customer service                                         45
Qualifications standards                                            47
Records destruction, storage, and retrieval                         48
Recruitment                                                         48
Reference services (libraries)                                      32
Reprogramming, budget                                                6
Retirement                                                          48
Security
Computer                                                            10
Crime prevention                                                    13
Force                                                               50
Personnel                                                           42
Shuttle service                                                     50
Signs and name plates                                               51
Slides                                                              51
Space alterations                                                   51
Stress management                                                  11,
                                                                12, 56
Supplies                                                            52
Tax deductions                                                      53
Telecommunications
Conference calls                                                    53
Technical assistance                                                53
Telephone equipment                                                 53
Telephone repair                                                    53
Telephone services                                                  53
Video conferencing                                                  54
Voice mail service                                                  53
Telephone
Conference calls                                                    53
Directory                                                           54
Repair                                                              53
Service/equipment                                                   53
Time-sharing                                                        55
Tiny Findings day care center                                       55
Training
External                                                            56
Internal                                                            56
Self-paced                                                          56
Transportation requests, US government                              60
Travel
Orders                                                              58
Payments                                                            55
Reservations                                                        57
Services                                                            57
Vouchers                                                        55, 58
Typesetting
Audit reports                                                       58
Nonaudit reports                                                    58
Typewriters                                                         59
Vacancy announcements, internal                                     28
US government transportation requests                               60
Vendor invoices                                                     61
Video
Conferences                                                         54
Reports                                                              3
Voice mail                                                          53
Voluntary leave transfer program                                    61
W-2 statements                                                      62
Within-Grade increases and denials                                  62
Writing and Editing Services                                        62
Workers Compensation Programs                                        1
----------------------------------------------------------------------

*** End of document. ***