Social Security: Sustained Effort Needed to Improve Management and
Prepare for the Future (Chapter Report, 10/27/93, GAO/HRD-94-22).

Failure to meet the Social Security Administration's (SSA) management
challenges could have serious consequences.  SSA provides benefits to
about 47 million people today, and it will have to provide benefits and
services to many more people in the future.  The baby boomers are aging,
and beginning in 1995, Social Security earning and benefits statements
will be required for all workers.  SSA is already seeing the effects of
a significant rise in disability cases, an area already plagued by major
processing delays.  This third in a series of GAO reports examines SSA's
current operations and its preparations for the future.  GAO concludes
that if SSA cannot establish the necessary long-range plans, efficiently
manage computer-systems modernization, address work-force needs, and
control its finances, it risks significant deterioration in its ability
to serve the public efficiently and effectively.  GAO summarized this
report in testimony before Congress; see: Social Security
Administration: SSA Needs to Act Now to Assure World-Class Service, by
Jane L. Ross, Associate Director for Income Security Issues, before the
Subcommittee on Social Security, House Committee on Ways and Means.
GAO/T-HRD-94-46, Oct. 28, 1993 (10 pages).

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  HRD-94-22
     TITLE:  Social Security: Sustained Effort Needed to Improve 
             Management and Prepare for the Future
      DATE:  10/27/93
   SUBJECT:  Financial management systems
             Social security benefits
             Disability benefits
             Computerized information systems
             Federal social security programs
             Personnel management
             Human resources utilization
             Management information systems
             Information resources management
IDENTIFIER:  Retirement, Survivors, and Disability Insurance Program
             Medicare Program
             Medicaid Program
             Food Stamp Program
             DOL Black Lung Program
             Supplemental Security Income Program
             SSA Agency Strategic Plan
             SSA Unified Planning System
             SSA Operations Service Delivery Plan
             SSA Information Systems Plan
             SSA Management Intern Program
             SSA Middle Management Program
             SSA Earnings Records Maintenance System
             
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