Managing for Results: The Department of Justice's Initial Efforts to
Implement GPRA (Fact Sheet, 06/13/95, GAO/GGD-95-167FS).

Pursuant to a legislative requirement and an agency request, GAO
reviewed the Department of Justice's (DOJ) efforts to implement the
Government Performance and Results Act of 1993 (GPRA), focusing on the
processes used to develop the fiscal year (FY) 1996 mission statement,
general goals and objectives, annual performance goals, and performance
indicators for each DOJ component.

GAO found that: (1) in accordance with National Performance Review and
Office of Management and Budget (OMB) recommendations, DOJ is developing
output and outcome measurements, but DOJ has not described a
departmentwide process for components to use in developing their
performance measurement exhibits; (2) DOJ components have used five
general processes to develop annual performance goals with input from
program staff; (3) components' questions and concerns about implementing
a performance measurement system generally include how to develop both
general and program specific performance measurements and how OMB would
use performance data in the budget process; (4) OMB has stated that it
is not required to use performance data until 1997 and it is still
learning how to use such data; (5) OMB believes that it is crucial that
it interpret program results and account for why programs do not meet
their performance goals, but it will not prescribe common governmentwide
performance measures; and (6) although Congress has expressed a
preference for outcome measurements, DOJ components have selected a
variety of performance indicators based on their data collection
operations and understanding of the measures.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  GGD-95-167FS
     TITLE:  Managing for Results: The Department of Justice's Initial 
             Efforts to Implement GPRA
      DATE:  06/13/95
   SUBJECT:  Reporting requirements
             Work measurement standards
             Budget administration
             Data collection operations
             Information analysis operations
             Law enforcement agencies
             Compliance
             Agency missions
IDENTIFIER:  National Performance Review
             
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Cover
================================================================ COVER


Fact Sheet for the Attorney General

June 1995

MANAGING FOR RESULTS - THE
DEPARTMENT OF JUSTICE'S INITIAL
EFFORTS TO IMPLEMENT GPRA

GAO/GGD-95-167FS

Managing for Results


Abbreviations
=============================================================== ABBREV

  FDP - Facility Development Program
  GPRA - Government Performance and Results Act
  NAPA - National Academy of Public Administration
  NPR - National Performance Review
  OMB - Office of Management and Budget

Letter
=============================================================== LETTER


B-259794

June 20, 1995

The Honorable Janet Reno
The Attorney General

Dear Madam Attorney General: 

The Government Performance and Results Act of 1993\1 (GPRA) was
passed to, among other things, improve the effectiveness and
efficiency of federal programs by establishing a system to set
performance goals and measure results.  To prepare for the GPRA
requirements, the Assistant Attorney General for Administration
requested performance measurement information from the Department of
Justice components as part of the fiscal year 1996 budget process. 

GPRA requires us to report to Congress by June 1997 on its
implementation.  We are reviewing the Department of Justice's GPRA
implementation as part of this reporting mandate.  As we were
systematically collecting information from each Justice component
about its implementation of GPRA, the Department requested that we
report to it what we found because this information had not been
consolidated at the Department level.  This fact sheet provides
information that addresses questions from the Department's components
to assist them in developing performance measures and discusses the
processes used to develop the fiscal year 1996 exhibits,\2
implementation questions and concerns, and performance measures\3
used in the exhibits. 


--------------------
\1 P.L.  103-62, August 3, 1993. 

\2 The exhibits contained, among other things, the mission statement,
general goals and objectives, annual performance goals, and
performance indicators for each component. 

\3 In this fact sheet, we use the term "performance measure" or
"measure" to mean what is being used to gauge achievement of program
goals.  However, when referring specifically to the performance
indicators in the components' performance measurement exhibits, we
use the term "performance indicator" or "indicator."


   RESULTS IN BRIEF
------------------------------------------------------------ Letter :1

In accordance with the National Performance Review (NPR) and the
Office of Management and Budget's (OMB) recommendations, the
Department has begun to develop measures of outputs and outcomes in
advance of the GPRA timetable.  The Department expects these actions
to lay a good foundation for implementing GPRA at the Department. 

Our initial review of the development of the Department's first
performance measurement exhibits revealed that the components

  used five general processes to develop the exhibits.  Four of these
     processes involved getting input from program staff. 

  had a variety of questions and concerns about implementing a
     performance measurement system.  A number of these questions
     pertained to how OMB would analyze and use the performance data. 
     OMB officials stated that they are continuing to learn how to
     use performance measures in the budget process.  They noted that
     it is crucial that OMB interpret program results and take into
     account reasons why goals may not have been met. 

  developed a number of output and outcome measures for a variety of
     activities.  (The terms "output" and "outcome" are defined in
     the glossary.)


   BACKGROUND
------------------------------------------------------------ Letter :2

GPRA was enacted in August 1993 to, among other things, improve the
internal management of the federal government, initiate program
performance reform, improve federal program effectiveness and public
accountability, and improve public confidence in the federal
government.  Congress passed GPRA because it found that a lack of
precise goals and performance information on federal program results
had hindered federal managers from improving program effectiveness
and efficiency.  It also found the same lack of clear goals and
information on results had hindered congressional policymaking,
spending decisions, and oversight.  GPRA requires federal agencies\4
to develop a strategic plan by the end of fiscal year 1997 that
covers a period of not less than 5 years.  Agencies are to prepare
annual program performance plans beginning with their budget requests
for fiscal year 1999.  The program performance plans are to (1)
describe how the agencies will meet their program goals through daily
operations and (2) establish target levels of performance for program
activities.  Each year, in accordance with GPRA, agencies are to
submit to the President and Congress a report on program performance
for the previous fiscal year.  The report is to evaluate and compare
program achievements to the program goals in the relevant performance
plan.  When a goal is not met, the report is to contain an
explanation of why and the actions needed to achieve the goal.  The
first report is due no later than March 31, 2000. 

GPRA's provisions are being phased in throughout the federal
government, beginning with a series of pilot projects\5 in program
performance measurement.  Though GPRA does not call for strategic
plans from agencies until the end of fiscal year 1997, OMB and NPR
encouraged the nonpilot agencies to begin implementing GPRA early. 
OMB noted that it may take time for agencies to develop outcome
measures.  In its guidance on the preparation of agency fiscal year
1996 budget requests, OMB stated that "it is recognized that
implementation of GPRA and the development of output and outcome
measures is a difficult and complex process." The guidance further
stated that efforts started in 1994 "are expected to be a first step
toward development of policies, procedures, and practices which will
evolve over the course of .  .  .  GPRA."

Consistent with the NPR and OMB guidance, the Department decided to
get an early start in implementing GPRA.  The Assistant Attorney
General for Administration instructed components throughout the
Department to submit two performance measurement exhibits to
supplement their fiscal year 1996 budget requests.\6 The first
exhibit required a statement of the component's mission and general
performance goals and objectives, as well as a brief explanation of
key external factors that could affect achievement of the general
goals and objectives.  The second exhibit was to contain annual
performance goals and performance indicators for each program
decision unit\7 within the component. 

In May 1993, prior to the passage of GPRA, the Attorney General
announced that the Department would be developing a performance
measurement system.  The products of this effort, however, were
incorporated by the Department into its GPRA implementation once the
law was enacted. 


--------------------
\4 GPRA defines the term "agency" to mean an executive agency (an
executive department, a government corporation, and an independent
establishment) but does not include the Central Intelligence Agency,
the General Accounting Office, the Panama Canal Commission, the U.S. 
Postal Service, and the Postal Rate Commission. 

\5 The Department has seven pilot projects:  four in the FBI and one
each in the Bureau of Prisons, Justice Management Division, and
Deputy Attorney General's Office. 

\6 The Department's leadership offices and some of the smaller
components were not required to submit the annual performance goals
and indicators exhibit. 

\7 Program decision units are budgetary breakouts within the
components.  The components were not required to provide goals and
indicators for program decision units that provide support to
operating programs, such as training, management and administration,
and automated data processing. 


   PROCESSES USED TO DEVELOP
   EXHIBITS
------------------------------------------------------------ Letter :3

The Department did not prescribe a process for the components to use
to develop the performance measurement exhibits.  We identified,
through our interviews with the components, five general processes
used to develop the annual performance goals and indicators exhibits. 
Table 1 lists processes the components used. 



                                     Table 1
                     
                     Processes Components Used to Develop the
                     Annual Performance Goals and Indicators
                                     Exhibit

Process             Description                    Components
------------------  -----------------------------  -----------------------------
Central committee   A committee was formed with    National Institute of
with unit           representatives from each      Corrections
representatives     program decision unit;         Tax Division
                    subgroups worked on the
                    annual performance goals and
                    indicators for their
                    respective program decision
                    units.

Program             Each program decision unit     Bureau of Prisons
unit with central   developed its annual           Federal Bureau of
body assistance     performance goals and          Investigation
                    indicators with assistance     Justice Management Division
                    provided by a central          National Drug Intelligence
                    coordinating body; this        Center
                    central body consolidated the  Office of the Inspector
                    input from the program         General
                    decision units and produced    Office of Justice Programs
                    the exhibit.

Central body with   A central body developed the   Criminal Division
program input       exhibit using input solicited  Drug Enforcement
                    from program decision units.   Administration
                                                   U.S. National Central Bureau

Central body with   A central body developed the   Civil Division
prior program       exhibit using preexisting      Community Relations Service
input               documents that were created    Environment and Natural
                    with input from program        Resources Division
                    decision units.                Executive Office of Asset
                                                   Forfeiture
                                                   Executive Office for
                                                   Immigration Review
                                                   Immigration and
                                                   Naturalization Service
                                                   Organized Crime Drug
                                                   Enforcement Task Force
                                                   U.S. Marshals Service

Central body with   A central body developed the   Antitrust Division
no program input    exhibit without input from     Civil Rights Division
                    program decision units.        U.S. Parole Commission
                                                   U.S. Trustee Program
--------------------------------------------------------------------------------
Note:  The table contains the 23 departmental components that we were
able to categorize based on our interviews with the components.  We
were unable to categorize a process for the Executive Office for Weed
and Seed. 

Source:  GAO analysis of interviews with Department of Justice
officials. 


   IMPLEMENTATION QUESTIONS AND
   CONCERNS
------------------------------------------------------------ Letter :4

In our interviews, component staff mentioned various questions and
concerns that they had about implementing GPRA.  A number of these
questions and concerns fell under two broad topics--how to develop
measures and how the data will be used outside the component. 

The measurement questions and comments tended to focus on (1) general
concerns with developing measures and (2) concerns more specifically
related to developing measures for particular component activities. 
The following are examples of the types of general questions posed
and comments offered by the components: 

  How do you develop a target or goal when the component has not been
     collecting the relevant data and therefore does not have a
     history of its performance in that area? 

  The quality of the data among the component's sections varies.  How
     do you develop a baseline measure when you believe the data are
     unreliable? 

  The component's data system is not very sophisticated. 

  The component has not been collecting the data it needs for GPRA. 

  It would be more feasible to create the annual goals and indicators
     for the entire component or by organizational objectives or
     functions, rather than by program decision units.  (Some
     components said they operate as a single unit and not as
     separate decision units, and others said their program decision
     units do not directly correspond to their primary objectives or
     functions.)

  The Department and the components both should have a strategic plan
     before the components develop performance measures. 

  There is sometimes a need to rely on other organizations to provide
     data on the results of the component's work.  For example, one
     component serves as a communications mechanism between law
     enforcement agencies.  How should the component measure the
     impact of its work when it does not know what the agencies do
     with the information it transmits to them? 

The following are examples of concerns about the development of
measures for particular functions of the components: 

  How do you develop measures that reflect the complexity of the
     component's work?  For example, how should a litigating division
     measure its performance if it loses a case but furthers the
     interpretation of the law? 

  How do you develop measures when the results of your work are
     subjective?  For example, how should a litigating division
     measure the subjective aspects of its work, such as the quality
     of written materials and courtroom performance? 

  How do you measure the outcome of the component's projects when the
     results may not occur for months or even years after the
     component has completed its work? 

  What measures do you use for providing advice?  One component, for
     instance, provided advice and assistance to other agencies, but
     the official who developed the exhibit did not know how to
     measure this activity without its becoming a tremendous burden
     on the staff. 

  What measures does the component develop when it is just one part
     of a causal chain?  One component, for example, received its
     work from another Justice component.  Further, the component
     relied on yet another component to carry out the findings of its
     work.  How should it develop outcome measures? 

What if the component lacks control over whether the recipients of
its work product act upon the product?  For example, one component
made recommendations to other Department components.  It was up to
the components that received the recommendations to decide whether to
implement the recommendations. 

The components had several concerns about use of the data outside the
component.  In particular, they were concerned about how OMB planned
to use the data.  The following are some examples of these concerns: 

  The components were not certain how meeting or not meeting the
     performance targets would affect their budgets.  They were
     concerned that OMB would use the data only punitively. 
     Specifically, they were concerned that their budgets would be
     reduced if they did not meet their goals or selected the wrong
     indicators.  Several components emphasized the need to have 2
     years to review and refine their performance goals and
     indicators without penalty for not having met them. 

  The components were concerned that when they reported on actual
     performance in their annual program performance reports, OMB
     would use the numbers, which can be easily misinterpreted,
     without considering their explanations of what the numbers mean. 
     The components questioned whether there would be complete
     discussions of the reasons for not meeting goals. 

  The components were concerned that OMB would not assess the
     measures to ensure data comparability, reliability, and validity
     across agencies.  They questioned how OMB could fairly allocate
     resources based on performance without consistent standards and
     evaluations of whether components had selected the correct
     measures. 

We spoke with OMB officials about the components' concerns regarding
OMB's planned use of the performance measurement data.  According to
OMB officials, GPRA does not require OMB to use the data until
calendar year 1997 for the fiscal year 1999 budget.  OMB, however,
requested that agencies include more performance information in their
fiscal year 1996 and 1997 budgets than in past years.  OMB officials
noted that both the federal agencies and OMB are going through a
learning process.  As agencies are learning how to develop their
performance measures, OMB is learning how to use the measures in the
budget process.  The officials believe increased reporting of
performance measures will expedite the learning process for both OMB
and the federal agencies. 

OMB plans to use performance information whenever possible to make
budget decisions.  For example, OMB officials said they would
probably use the performance measurement data to identify problem
areas in programs.  If the performance data show that a program is
not achieving its goals, questions could arise as to whether the
program is an effective policy response and, if so, whether the
failure was due to poor management, inadequate resources, or
unanticipated factors beyond the program's control.  If a program is
performing well, the question could arise as to whether to increase
or maintain the current level of funding, given competing priorities. 
The OMB officials noted that budget decisions are made within a
larger framework than performance, and to a large extent will be
driven by the amount of money available. 

In response to the components' concerns about how meeting or not
meeting their performance goals would affect their budgets, OMB
officials said they recognized the importance of considering the
reasons why the goals were not met and the interpretation of the
results, not just the results themselves.  They also recognized that
developing the performance measures is a complex, time-consuming
process. 

OMB does not intend to prescribe common performance measures
throughout the government.  The officials emphasized that one of the
major intents and challenges of GPRA is to get agencies to develop
performance measures that managers can use as a tool to better manage
their programs. 

With respect to OMB's assessing whether agencies have selected the
correct measures, the officials expected GPRA to be a self-
correcting exercise.  They anticipated that, during the first few
years of the GPRA program performance reports, the goals would adjust
for those agencies that have developed overly ambitious or
easy-to-achieve goals.  The officials noted that agencies would have
some assurance that they had selected the correct measures through
the strategic planning process.  GPRA requires agencies to consult
with Congress and other potentially affected or interested parties in
developing their strategic plans.  Therefore, in the course of
developing its strategic plan over the next 2 years, the officials
said the Department is to consult with a spectrum of agencies to
develop its general goals and performance measures. 


   PERFORMANCE MEASURES USED IN
   THE EXHIBITS
------------------------------------------------------------ Letter :5

Collectively, the components developed a range of types of measures
to assess achievement of their annual performance goals.  The
components provided a number of output and outcome measures for a
variety of program activities. 

Components took different approaches in selecting their performance
indicators.  Some components developed their indicators from data
they were already collecting.  Others chose indicators for which they
were not already collecting data or for which they were uncertain how
to collect the necessary data.  One component, not certain what
specific performance indicators it would use, included potential
performance indicators in its performance measurement exhibit. 


      A RANGE OF MEASURES IS
      SUGGESTED, BUT OUTCOMES ARE
      PREFERRED
---------------------------------------------------------- Letter :5.1

The Senate Committee on Governmental Affairs and the House Committee
on Government Operations, in their respective reports accompanying
GPRA,\8 and others have stated the need for a range of types of
measures.  The Committees said that "a range of related performance
indicators, such as quality, quantity, timeliness, cost, and
outcome," is important for program management and should be included
in agency performance plans.  In the National Academy of Public
Administration's (NAPA) review of GPRA pilots' initial performance
plans, NAPA stated that the "plans should include a broad range of
performance indicators."\9

The Committee reports noted that outcome measures are the most
important and desirable measures because they gauge the ultimate
success of activities.  Furthermore, they stated that program
outcomes are the key measures that agencies should report to OMB and
Congress.  While the Committees prefer outcome measures, they also
concluded that outcome measurement is often difficult and infeasible
for some program activities.  Also, OMB said in its February 1995
Primer on Performance Measurement that, because

     "output measures are more readily and easily developed than
     outcome measures, more of these are expected initially in the
     GPRA-required performance plans, but agencies should move toward
     increasing the number and quality of outcome measures."


--------------------
\8 H.R.  Rep.  No.  106, Part I, 103d Cong.  1st Sess.  (1993) and S. 
Rep.  No.  58, 103d Cong.  1st Sess.  (1993). 

\9 Toward Useful Performance Measurement, Lessons Learned From
Initial Pilot Performance Plans Prepared Under the Government
Performance and Results Act (November 1994). 


      EXAMPLES OF COMPONENTS'
      PERFORMANCE MEASURES
---------------------------------------------------------- Letter :5.2

We reviewed the components' performance measurement exhibits to
identify examples of output and outcome measures.\10 A number of
definitions exist for performance measures, but the definitions are
not always consistent.  Even with common definitions, there is
disagreement.  There is not always a clear distinction between types
of measures.  In attempting to classify the measures provided by
Department components, we used the Federal Quality Institute's April
1995 proposed definitions.  These definitions are listed
alphabetically in the glossary. 

To categorize the measures, we looked at the annual goals and the
indicators.  Additionally, because the annual goals and performance
indicators were presented at the program decision unit level, we
categorized the measures based on the program decision unit rather
than on the component or Department. 

We did not determine whether the measures were appropriate for
measuring the activities of the program decision unit, nor did we
determine if there were other potential measures that could be used. 
Additionally, the examples selected do not necessarily represent the
full range of types of measures or the frequency with which each type
occurred within the exhibits.  Appendix I contains a list of all the
annual goals and indicators in the fiscal year 1996 performance
measurement exhibits. 

In selecting examples, we looked for ones that appeared to

  have a clear link between the general goals and objectives, annual
     performance goal, and indicator;

  be applicable to other program decision units;

  address the purpose of the program; and

  address what the program would accomplish. 

The examples we chose are of measures developed by a range of
components and cover a variety of program decision unit activities. 
The examples, which were typed verbatim from the exhibits, are listed
in table 2.\11 The examples show different ways components are using
output and outcome measures to measure program accomplishment.  They
also contain various types of output and outcome measures.  For
instance, the Bureau of Prisons is using various effectiveness
measures to assess achievement of its goal to maintain the critical
incident rate.  One such measure is the rate of assaults per 1,000
inmates.  The National Drug Intelligence Center is using customer
satisfaction to measure the timeliness and usefulness of its
intelligence products.  The Executive Office for Immigration Review
is using a timeliness measure for its annual goal that the
"percentage of criminal alien cases completed prior to the alien's
earliest possible release date will increase by 'X' percent per
year."



                                     Table 2
                     
                     Examples of Output and Outcome Measures
                        From Fiscal Year 1996 Performance
                               Measurement Exhibits

                       (* Text deleted by the Department of
                                     Justice)

Component/
program
decision      General goal and                                          Type of
unit          objective            Annual goal     Indicator            measure
------------  -------------------  --------------  -------------------  --------
Bureau of     The Federal Bureau   Provide         Number of            Output
Prisons       of Prisons provides  Residential     participating
Inmate        services and         Drug Treatment  inmates divided by
Programs      programs to address  for * percent   the number of
              inmate needs,        of eligible     eligible inmates
              providing            inmates by the  for the fiscal
              productive use-of-   end of FY       year.
              time activities,     1996.
              and facilitating
              the successful
              reintegration of
              inmates into
              society, consistent
              with community
              expectations and
              standards.

Civil Rights  Develop and carry    Establish       Major policy         Output
Division      out a legal          goals and       initiatives.
Management    strategy to support  evaluate                             Output
and           the Administration   policies and    Major
Administrati  and the              management      organizational
on            Department's civil   structure       reviews.
              rights policy.       necessary to
                                   carry out
                                   those goals.

Executive     Expedite all         The percentage  Cases completed      Output
Office for    immigration cases    of Criminal     prior to alien's
Immigration   for which EOIR is    Alien Program   earliest possible
Review        responsible          cases           release date.
              including cases      completed
              involving detained   prior to the
              aliens, criminal     earliest
              aliens and aliens    possible
              seeking asylum as a  release date
              form of relief from  will increase
              deportation or       by * percent
              exclusion, while     per year.
              ensuring fair
              treatment for all
              parties.

              Evaluate, manage
              and expedite the
              processing of case
              receipts and reduce
              existing backlogs.

              Increase
              productivity by
              streamlining
              procedures and
              implementing
              management
              improvements.

Office of     Detect and deter     Assist          Issue Notifications  Output
the           misconduct in        Department      of Irregularities
Inspector     programs and         management in   based on facts
General       operations within    the prevention  detected as a
Audit,        or financed by the   of fraud and    result of audit
Inspections,  Department.          abuse in        work.
and                                Department of
Investigatio                       Justice.
ns

U.S.          Provide an           Sponsor         Percentage of        Output
National      international forum  Conferences to  participation of
Central       for law enforcement  discuss and     INTERPOL Members in
Bureau --     officers to use for  seek solutions  Regional and
INTERPOL      the free exchange    to law          International
Office of     of ideas to fight    enforcement     Conferences.
the Chief     crime globally       problems.
              through
              conferences,
              working parties and
              meetings.

U.S.          Provide an           Increase the    Number of awareness  Output
National      international forum  number of U.S.  raising actions
Central       for law enforcement  Federal law     through training,
Bureau --     officers to use for  enforcement     outreach and
INTERPOL      the free exchange    requests for    conferences.         Outcome
Fugitive      of ideas to fight    INTERPOL
Investigatio  crime globally       notices by *    Percentage increase
ns            through              percent by      of U.S. Federal law
Division      conferences,         increased       enforcement
              working parties and  awareness       requests for
              meetings.            through         INTERPOL notices.
                                   training,
                                   outreach, and
                                   conferences.

Bureau of     The Federal Bureau   In spite of     Rate of escapes per  Outcome
Prisons       of Prisons will      rapidly         5000 inmates (FY
Institution   maintain its         changing        1996) equal to or
Security      facilities in        population      less than *
and           operationally sound  characteristic  a. secure
Maintenance   conditions and in    s (i.e., rapid  facilities
              compliance with      emergence of    b. non-secure
              security, safety     street gangs,   facilities (camp,
              and environmental    mandatory       halfway house,       Outcome
              requirements.        minimums,       furlough,
                                   overcrowding,   transfers).
                                   etc.),
                                   maintain the    Rate of assaults
                                   incident rate   per 1000 inmates     Outcome
                                   at a level      (FY 1996) equal to
                                   comparable to   or less than * a.
                                   * for critical  inmate on staff
                                   incidents       b. inmate on         Outcome
                                   (negative       inmate.
                                   indicators).
                                                   Rate of suicides
                                                   per 5000 inmates
                                                   (FY 1996) equal to
                                                   or less than * .

                                                   Rate of homicides
                                                   per 5000 inmates
                                                   (FY 1996) equal to
                                                   or less than * .

Community     To resolve racial/   Provide         Number of CRS cases  Outcome
Relations     ethnic conflicts of  conciliation/   in which racial/
Service       a community-wide     mediation       ethnic tension
Conflict      nature.              services to     level is reduced
Prevention                         communities     after conciliation/
and                                and             mediation
Resolution                         organizations   intervention.
                                   who are
                                   experiencing
                                   racial or
                                   ethnic
                                   conflict.

Drug          Share expertise in   Reduce          Violent crime        Outcome
Enforcement   drug law             homicides       statistics
Administrati  enforcement.         related to      (especially
on            Cooperation and      drug            homicides) in the
State and     coordination with    trafficking     areas of operation.
Local         other Federal,       through
Task Force    state, local and     cooperation
Program       foreign law          with other
              enforcement and      Federal, state
              drug control         and local law
              officials will be    enforcement
              enhanced through     agencies in
              formal training      the
              programs and         identification
              resource sharing.    ,
                                   investigation,
                                   arrest, and
                                   prosecution of
                                   drug
                                   traffickers
                                   with a
                                   potential for
                                   violence.

Environment   To defend and        Recover at      Ratio of Civil       Outcome
and Natural   enforce federal      least * for     Recoveries/
Resources     programs to protect  every dollar    Penalties/Natural
Division      the environment      spent by the    Resource Damages to
Environmenta  without undue        Environmental   Budget.
l             economic costs, and  Enforcement
Protection    to promote           Section
              voluntary            (including
              compliance with the  Appropriated
              Nation's             and Superfund
              environmental        monies) thus
              protection laws.     depriving
                                   violators much
                                   of the
                                   economic
                                   benefit of
                                   noncompliance.

National      Collect, evaluate,   Receive a *     Percentage of        Outcome
Drug          and analyze the      percent         favorable customer
Intelligence  drug information     customer        satisfaction
Center        and intelligence     satisfaction    surveys.
              necessary to         survey
              develop strategic    response for
              organizational drug  timeliness and
              trafficking          usefulness of
              assessments.         intelligence
                                   products.
              Produce and
              disseminate
              strategic
              organizational drug
              intelligence
              products to include
              recommendations
              concerning policy
              and planning
              issues.

National      Enhance the          The immediate   Percentage of        Outcome
Institute of  leadership,          supervisors/    Correctional
Corrections   professionalism,     chief           Leadership
Academy       and effectiveness    executive       Development Seminar
Division      of correctional      officers of     participants whose
              personnel in         90% of the      supervisors/CEOs
              operating safe,      participants    report a positive
              efficient, humane    who completed   impact on their
              and constitutional   the seminar     job-related
              systems.             will report     performance.
                                   specific ways
                                   that the
                                   program has
                                   had a positive
                                   impact on the
                                   participants'
                                   work-related
                                   performance.

National      Promote and assist   Within 6        Percentage of        Outcome
Institute of  criminal justice     months of the   jurisdictions that
Corrections   systems in their     project start,  have an
Community     efforts to develop   all             intermediate
Corrections   or improve system-   jurisdictions   sanctions policy
Division      wide policy and      will organize   team that meets
              practice, and to     an              regularly (at least
              build their          intermediate    quarterly)
              capacity to          sanctions       regarding project    Outcome
              accomplish their     policy team     goals.
              goals through a      that minimally
              rational, data-      includes a
              informed process.    judge,          Percentage of
                                   prosecutor,     jurisdictions that
                                   and community   collect data
                                   corrections     necessary for
                                   administrator   objectively
                                   responsible     examining and        Outcome
                                   for project     developing
                                   goals.          intermediate
                                                   sanctions policy:
                                   Within 12       a. system data
                                   months of the   b. offender profile
                                   project start,  data
                                   all             c. sanctioning
                                   jurisdictions   data.
                                   will have
                                   collected data  Percentage of
                                   required for    jurisdictions that
                                   objectively     develop rational,
                                   examining and   data-driven
                                   developing      policies guiding
                                   intermediate    the use of
                                   sanctioning     intermediate
                                   policies.       sanctions for
                                                   females.


                                   Within 15
                                   months of the
                                   project start,
                                   all
                                   jurisdictions
                                   will develop
                                   rational,
                                   data-driven
                                   policies
                                   guiding the
                                   use of
                                   intermediate
                                   sanctions for
                                   female
                                   offenders.

National      Promote and assist   Participating   Ratio of Facility    Outcome
Institute of  efforts to ensure    jurisdictions   Development Program
Corrections   safe, efficient,     will be 50%     (FDP) participants
Jails         humane, and          less likely     successfully sued
Division      constitutional       than non-       for conditions of
              prisons, jails, and  participating   confinement to non-
              community            jurisdictions   FDP participants
              corrections          to be           successfully sued
              facilities through   successfully    for conditions of
              effective            sued for        confinement.
              management and       conditions of
              operations.          confinement,
                                   annually.

Tax           Protect the public   Win, at least   Percentage of        Outcome
Division      fisc.                in part, * of   taxpayers appeals
Federal                            taxpayer        won, at least in
Appellate     Act in the best      appeals and *   part, by the
Activity      interests of the     of Government   Government.          Outcome
              United States.       appeals.
                                                   Percentage of
                                                   Government appeals
                                                   in which at least
                                                   part of the relief
                                                   sought is awarded.
--------------------------------------------------------------------------------
Source:  Department of Justice Fiscal Year 1996 Performance
Measurement Exhibits. 


--------------------
\10 The performance measurement exhibits that we reviewed were the
exhibits the components submitted in response to the Department's
fiscal year 1996 Spring Call request.  The fiscal year 1996 numeric
goals and indicators were redacted from the exhibits because they
were being reviewed within the administration prior to submission of
the fiscal year 1996 President's budget to Congress. 

\11 It was not always clear, through the format of the exhibit, which
indicator supported which annual goal and which annual goals
supported which general goals.  We chose the ones that logically
appeared to support the annual or general goal.  Some components
provided general goals and objectives for the entire component and
for each program decision unit.  For those components that listed
general goals and objectives for the program decision unit, we are
providing the program decision unit general goals and objectives. 


   OBJECTIVES, SCOPE, AND
   METHODOLOGY
------------------------------------------------------------ Letter :6

We systematically collected information from each component that
submitted the fiscal year 1996 performance measurement exhibits.  The
Department requested that we report to it on what we found. 
Accordingly, the objective of this fact sheet is to provide
information on (1) the Department's GPRA implementation efforts, (2)
components' questions and concerns about GPRA, and (3) how OMB will
use the performance data, as well as to provide examples of measures
used by the components.  Specifically, it contains

  a summary of the processes that the components used to develop
     their fiscal year 1996 performance measurement exhibits,

  a summary of components' concerns about developing performance
     measures and the use of performance data outside the Department
     of Justice,

  information on how OMB plans to use performance measurement data,

  examples of the types of goals and indicators components used in
     their fiscal year 1996 exhibits, and

  a list of the annual performance goals and indicators in the fiscal
     year 1996 exhibits. 

For background information on GPRA and performance measures, we
reviewed GPRA, its legislative history, OMB guidance on performance
measures, and related materials.  To get an overview of the
Department's overall implementation efforts, we interviewed members
of the Justice Management Division's Management and Planning Staff
responsible for the Department's implementation of GPRA. 

To determine how the components developed their fiscal year 1996
exhibits, we interviewed staff in the 24 components that submitted
the performance measurement exhibits.  We reviewed the components'
exhibits to identify examples of output and outcome measures.  We did
not determine the reasonableness or the reliability and validity of
these measures, nor did we verify the accuracy of the information
provided by the components.  We interviewed the OMB program examiners
for the Department of Justice to get information on OMB's planned use
of performance measurement data.  Our work was done between September
1994 and April 1995 in Washington, D.C. 


   AGENCY COMMENTS
------------------------------------------------------------ Letter :7

We provided a draft of this fact sheet to the Attorney General for
comment.  The Department responded in writing that the fact sheet
accurately depicted its efforts to develop performance measures for
fiscal year 1996.  It provided technical comments that we
incorporated in the fact sheet. 

We are sending copies of this fact sheet to interested congressional
committees; the Director, OMB; and other interested parties.  We also
will make copies available to others on request. 

The major contributors to this fact sheet are listed in appendix II. 
Please contact me on (202) 512-8777 if you have any questions
concerning this fact sheet. 

Sincerely yours,

Norman J.  Rabkin
Director, Administration
 of Justice Issues


COMPONENTS' ANNUAL GOALS AND
INDICATORS FROM FISCAL YEAR 1996
PERFORMANCE MEASUREMENT EXHIBITS
=========================================================== Appendix I

This appendix contains the annual goals and indicators from the
components' fiscal year 1996 performance measurement exhibits.  The
information was typed verbatim from the exhibits with the exception
of spelling out acronyms when the information was provided elsewhere
in the exhibit.  We omitted or rephrased as requested only those
indicators that the components identified as sensitive.  The appendix
is organized alphabetically by component and program decision unit. 
It was not always clear in the exhibit which indicator supported
which annual goal.  We matched the indicators with the annual goals
that they logically appeared to support.  We noted instances where we
could not identify an indicator for an annual goal or an annual goal
for an indicator. 



                                    Table I.1
                     
                     Components' Annual Goals and Indicators
                        From Fiscal Year 1996 Performance
                               Measurement Exhibits

                       (* Text deleted by the Department of
                                     Justice)

               Program
Component      decision unit  Annual goal               Indicator
-------------  -------------  ------------------------  ------------------------
Antitrust      Federal        Maintain aggressive       Antitrust Division Cases
Division       Appellate      success level in cases    in the Supreme Court
               Activity       filed before the Supreme  that are Pending, Filed,
                              Court.                    Won, Lost or Dismissed.

                              Respond to projected      Antitrust Division Cases
                              increase in cases filed   in the Courts of Appeal
                              in the courts of appeal.  that are Pending, Filed,
                                                        Won, Lost or Dismissed.

                              Continue strong pursuit   Administrative Law Cases
                              of administrative law     that are Pending, Filed,
                              cases.                    Won, Lost or Dismissed.

               Management     Restructure and           Realign the current
               and            reorganize to maximize    Professions and
               Administratio  efficiency.               Intellectual Property
               n                                        Section to provide a
                                                        section dedicated to
                                                        health care.

                                                        Divide the current
                                                        Communications and
                                                        Finance Section in two,
                                                        creating one section
                                                        dedicated to
                                                        telecommunications and
                                                        one section to computer
                                                        and banking.

                              Complete installation of  Complete installation of
                              the Division's personal   the Division's personal
                              computer-based local      computer-based local
                              area network.             area network.

                              Complete interface        Complete interface
                              between the Division's    between the Division's
                              computer systems and the  computer systems and the
                              Department of Justice e-  Department of Justice e-
                              mail system.              mail system.

                              Implement interface of    Implement interface of
                              the Division's e-mail     the Division's e-mail
                              system with that of the   system with that of the
                              Federal Trade             Federal Trade
                              Commission.               Commission.

                              Expand Internet to a      Expand Internet to a
                              broader base of Division  broader base of Division
                              users.                    users.

                              Integrate CD ROM          Integrate CD ROM
                              technology into daily     technology into daily
                              litigative operations.    litigative operations.

               Policy         Restructure and           Reduce the number of
               Analysis,      reorganize to maximize    selected staff providing
               Legislation    efficiency.               policy advice (assign to
               and Training                             litigation).

                                                        Issue Intellectual
                                                        Property Guidelines, a
                                                        major effort to clarify
                                                        the Division's position
                                                        on intellectual property
                                                        (i.e., products of
                                                        creative efforts
                                                        protected under patent,
                                                        copyright, mask work,
                                                        trade secret, and, to a
                                                        lesser extent, trademark
                                                        laws).

                                                        Issue International
                                                        Guidelines to clearly
                                                        state the Division's
                                                        position on the behavior
                                                        of companies
                                                        anticipating
                                                        transactions involving
                                                        international business
                                                        activities.

                              Provide continuing        Major matters with
                              advice and assistance to  international aspects.
                              international
                              competition agencies in
                              order to assure a level
                              playing field for U.S.
                              business and to assist
                              in the establishment of
                              economies based on the
                              principles of free and
                              open competition.

                              Provide continuing        No readily available
                              advice and assistance to  measurement mechanism
                              domestic agencies, as     exists for this
                              changes in markets        category.
                              brought about by
                              legislative and
                              judicially mandated
                              strictures will require
                              additional work in
                              interpreting these
                              directives by the
                              Division, similar to
                              that required in
                              response to pending
                              telecommunications,
                              health care and
                              interstate banking
                              legislation.

               Preservation   Restructure and           Reorganize the Antitrust
               of             reorganize to maximize    Division -Phase II
               Competitive    efficiency.
               Market                                   Realign the current
               Structure                                Professions and
                                                        Intellectual Property
                                                        Section to provide for a
                                                        section dedicated to
                                                        health care. Assign
                                                        staff with specific
                                                        industry expertise to
                                                        this new unit, reassign
                                                        staff in current section
                                                        who do not have health
                                                        care background to other
                                                        litigating sections more
                                                        suited to specialties.

                                                        Divide the current
                                                        Communications and
                                                        Finance Section in two,
                                                        creating one section
                                                        dedicated to
                                                        telecommunications and
                                                        one section to computers
                                                        and banking.

                                                        Issue International
                                                        Guidelines to clearly
                                                        state the Division's
                                                        position on the behavior
                                                        of companies
                                                        anticipating
                                                        transactions involving
                                                        international business
                                                        activities.

                                                        Issue Intellectual
                                                        Property Guidelines, a
                                                        major effort to clarify
                                                        the Division's position
                                                        on intellectual property
                                                        (i.e., products of
                                                        creative efforts
                                                        protected under patent,
                                                        copyright, mask work,
                                                        trade secret, and, to a
                                                        lesser extent, trademark
                                                        laws).

                              Increase the number of    Track the number of
                              merger approvals,         challenged transactions
                              restructuring, or         and record successes in
                              challenges handled.       merger wins.

                              Increase the total        Track the number of
                              number of merger          merger investigations
                              investigations pursued    pursued by the Division,
                              by the Division.          and continue the
                                                        Division's aggressive
                                                        record to actively
                                                        identify and pursue
                                                        potential competitive
                                                        problems.

                              Increase non-merger       Track the number of non-
                              civil litigation,         merger civil
                              including civil           investigations pending
                              investigations.           at start of the fiscal
                                                        year period, opened
                                                        during the fiscal year
                                                        period, closed during
                                                        the fiscal year period,
                                                        or pending at the end of
                                                        the period.

                              File major civil          There is no easily
                              enforcement actions.      defined categorization
                                                        of what constitutes a
                                                        major action, but "we
                                                        know one when we see
                                                        one." Accordingly, the
                                                        workload measure for
                                                        this category will
                                                        necessarily require an
                                                        annual review of the
                                                        enforcement actions of
                                                        the Division in each
                                                        year to determine if
                                                        this goal has been met.

               Termination    Restructure and           Reorganize the Antitrust
               and            reorganize to maximize    Division -Phase II
               Prevention of  efficiency.
               Private                                  Realign the current
               Cartel                                   Professions and
               Behavior                                 Intellectual Property
                                                        Section to provide for a
                                                        section dedicated to
                                                        health care. Assign
                                                        staff with specific
                                                        industry expertise to
                                                        this new unit, reassign
                                                        staff in current section
                                                        who do not have health
                                                        care background to other
                                                        litigating sections more
                                                        suited to specialties.

                                                        Divide the current
                                                        Communications and
                                                        Finance Section in two,
                                                        creating one section
                                                        dedicated to
                                                        telecommunications and
                                                        one section to computers
                                                        and banking.

                                                        Issue Intellectual
                                                        Property Guidelines, a
                                                        major effort to clarify
                                                        the Division's position
                                                        on intellectual property
                                                        (i.e., products of
                                                        creative efforts
                                                        protected under patent,
                                                        copyright, mask work,
                                                        trade secret, and, to a
                                                        lesser extent, trademark
                                                        laws).

                                                        Issue International
                                                        Guidelines to clearly
                                                        state the Division's
                                                        position on the behavior
                                                        of companies
                                                        anticipating
                                                        transactions involving
                                                        international business
                                                        activities.

                              Maintain a strong         The Division's On-Going
                              criminal enforcement      Grand Juries (pending at
                              presence with an          start of year), On-
                              emphasis on national and  Going Grand Juries with
                              international criminal    International Aspects,
                              price-fixing              and % of Grand Juries
                              conspiracies.             with International
                                                        Aspects.

                              Increase non-merger       The number of non-
                              civil investigations,     merger civil
                              leading to an attendant   investigations pending
                              increase in non-merger    at start of the fiscal
                              civil litigation.         year, opened during the
                                                        fiscal year period,
                                                        closed during the fiscal
                                                        year period, or pending
                                                        at end of the period.

                              File major criminal       There is no easily
                              enforcement actions.      defined categorization
                                                        of what constitutes a
                                                        major action, but "we
                                                        know one when we see
                                                        one." Accordingly, the
                                                        workload measure for
                                                        this category will
                                                        necessarily require an
                                                        annual review of the
                                                        enforcement actions of
                                                        the Division in each
                                                        year to determine if
                                                        this goal has been met.

Bureau of      Contract       Ensure community based    The number of
Prisons        Confinement    transitional drug         institution and
                              services are available    Intensive Confinement
                              for: (A) * of the         Center (ICC) drug
                              institution and           graduates referred vs
                              Intensive Confinement     the number placed.
                              Center based drug
                              treatment graduates, (B)  The number of Court or
                              and * when clinically     Parole Commission
                              indicated, of the Court   recommended inmates vs
                              or Parole Commission      the number placed.
                              recommended Drug
                              Aftercare Cases.

                              With the consistent and   The number of inmates
                              well planned management   placed Vs. the total
                              of budget and bedspace    number of eligible
                              resources, we will place  inmates placed (85% from
                              * of all BOP eligible     minimum security, 61%
                              releases in a Community   from low security, and
                              Corrections Center.       60% from medium security
                                                        institutions).

                                                        The number of Program
                                                        and Operational Review
                                                        deficiencies in the
                                                        referral screening
                                                        process.

               Federal        Continue to employ an     Number of inmates
               Prison         average of * of inmate    employed vs number of
               Industries     population at existing    inmates housed in low,
                              and newly activated (FY   medium, and high
                              1996) low, medium, and    security institutions.
                              high security
                              institutions.

                              Achieve a FY 1996 sales   Actual sales vs. sales
                              level of * in sales of    projections.
                              products and services to
                              other government
                              departments and
                              agencies.

               Inmate Care    Increase by * the number  Number of institutions
                              of institutions which     accredited by September
                              are accredited by the     30, 1996 vs number of
                              Joint Commission on       institutions accredited
                              Accreditation of          by September 30, 1995.
                              Hospital Organizations.

                              Increase the number of    Number of institutions
                              institutions              with HPDP programs
                              implementing partial or   September 30, 1996 vs
                              full Health Promotion     number of institutions
                              Disease Prevention        with HPDP programs
                              programs (HPDP) by *      September 30, 1995.
                              over the FY 1995 number.

                              Continue to meet the      Number of meals served
                              requirement providing *   vs number of meals
                              of the recommended        served which meet the
                              minimum dietary           dietary requirements.
                              allowance to all
                              inmates.

                              Activate * new            Activate * Facilities
                              facilities during fiscal  and * Rated Capacity
                              year 1996, representing   (Beds) by September 30,
                              * beds of additional      1996.
                              rated capacity.

               Inmate         Provide residential drug  Number of participating
               Programs       treatment for * of        inmates divided by the
                              eligible inmates by the   number of eligible
                              end of FY 1996.           inmates for the fiscal
                                                        year.

                              Increase the level of     Employ * of all eligible
                              inmate personal           inmates -Number of
                              responsibility/self-      employed inmates divided
                              improvement and reduce    by the number of
                              inmate idleness by        eligible inmates.
                              providing productive
                              work, education,          Maintain GED pass rate
                              training and leisure      of * -GED Pass rate
                              activities during inmate  percentage.
                              activity hours (6 AM to
                              10 PM).                   Increase participation
                                                        in Wellness/Recreation
                                                        programs by * .

                                                        Provide workshop
                                                        opportunities for * of
                                                        recognized faith
                                                        groups.

                                                        Provide * of the
                                                        designated inmates with
                                                        a unit team meeting.

               Institution    * of all outstanding      Number of account
               Administratio  account receivables are   receivables that are 120
               n,             less than 120 days        days delinquent compared
               Management,    delinquent.               to the number of account
               and Training                             receivables.

                              * of all payments         Percentage of payments
                              associated with the       to vendors made on
                              Prompt Payment Act are    time.
                              made on time to avoid
                              additional payment of     Amount of interest
                              interest and to improve   expense associated with
                              our relationship with     late payments.
                              vendors.

                              Implementation of the     Number of transactions
                              Government Credit Card    (Purchase Requests/
                              Program (VISA)            Purchase Orders) under
                              throughout the Bureau.    $2,500 vs number before
                              The purpose of the        implementation.
                              program is to reduce the
                              volume of administrative  Percentage of cash
                              actions relating to       purchases vs percentage
                              purchases not exceeding   before implementation.
                              the small purchase
                              threshold.

                              Ensure a controllable *   Number of untimely
                              sentence computation      releases vs total
                              accuracy rate.            release.

                                                        Number of Inmate
                                                        Administrative Remedy
                                                        Reports related to
                                                        releases.

                                                        Law suits sustained
                                                        related to releases.

                              Facilitate the            Percentage of less than
                              improvement of            acceptable vs prior
                              management of BOP         year.
                              programs to maintain or
                              reduce the percentage of  Number of deferred
                              less than acceptable      Program Reviews set-off
                              ratings in the prior      by "Review by Need"
                              fiscal year.              methodologies. (In order
                                                        for a program to be
                                                        eligible for a one year
                                                        set-off through "Review
                                                        by Need" the program
                                                        must have received a
                                                        good or superior
                                                        rating.)

                              In view of the            Average cost per program
                              increasing demand for     review compared against
                              our services and          prior year cost.
                              diminishing availability
                              of resources, the
                              Program Review Division
                              will continue to
                              maintain cost efficient
                              methodologies for
                              program review.

                              Provide mandatory job     Number of employees in
                              specialty training to at  covered positions who
                              least * of all staff      attended mandatory
                              assigned to technical,    training vs total
                              professional, and         number.
                              supervisory/managerial
                              employees within one
                              year of assignment into
                              the position.

               Institution    Ensure the operation of   Inmate to staff ratio as
               Security and   safe, secure              indicated in the Key
               Maintenance    institutions by not       Indicator/Strategic
                              exceeding an overall      Support System database.
                              inmate/staff ratio of
                              approximately * in our
                              facilities.

                              In spite of rapidly       Rate of escapes per
                              changing population       5,000 inmates (FY 1996)
                              characteristics (i.e.:    equal to or less than *
                              rapid emergence of        a. secure facilities
                              street gangs, mandatory   b. non-secure facilities
                              minimums, overcrowding,   (camp, halfway house,
                              etc.), maintain the       furlough, transfers).
                              incident rate at a level
                              comparable to * for       Rate of assaults per
                              critical incidents        1000 inmates (FY 1996)
                              (negative indicators).    equal to or less than *
                                                        .
                                                        a. inmate on staff
                                                        b. inmate on inmate.

                                                        Rate of suicides per
                                                        5000 inmates (FY 1996)
                                                        equal to or less than *
                                                        .

                                                        Rate of homicides per
                                                        5000 inmates (FY 1996)
                                                        equal to or less than *
                                                        .

                              Currently * of            The number of work
                              institutions are meeting  projects completed vs
                              or exceeding a            the number of work order
                              Preventive Maintenance    projects issued.
                              work completion rate of
                              80 percent or better.     Compare preventative
                              The objective is to       maintenance data from
                              increase the number of    institutions with
                              institutions that are     previous reports.
                              completing more than 80
                              percent of issued PMs to
                              a minimum of *
                              over a three year time
                              period beginning in FY
                              1996.

               Modernization  Currently, approximately  Percentage of 24 month
               and Repair     * of Maintenance and      projects which are
                              Repair line item B&F      obligated within 24
                              projects have 75% of      months of allotment vs
                              their funds obligated     total number of 24 month
                              within 24 months from     projects.
                              the date of allotment.
                              Our objective is that     Percentage of obligation
                              for the $37.4 million     by project vs total
                              requested in the FY 1996  project estimate.
                              budget we would increase
                              to * the number of        Quarterly identify
                              projects that have 75%    percentage of projects
                              of the funds obligated    completed in a timely
                              within 24 months from     manner.
                              the date of allotment.

               New            Begin construction of *   Begin construction of *
               Construction   new facilities during     new Facilities during
                              fiscal year 1996,         fiscal year 1996,
                              representing * beds of    representing * beds of
                              additional rated          additional Rated
                              capacity.                 Capacity.

               Trust Fund     Implement financial       Analysis of solvency,
                              controls to ensure        efficiency and liquidity
                              continued financial       of the Trust Fund
                              stability of the Trust    Program utilizing annual
                              Fund Program. Ensure      financial ratios:
                              annual Commissary         ï¿½Quick ratio (liquid
                              inventory losses do not   assets\ current
                              exceed * of annual        liabilities) of 1:1
                              sales.                    ï¿½Current ratio (current
                                                        assets\current
                                                        liabilities) of 2:1
                                                        ï¿½Inventory turnover
                                                        (cost of good
                                                        sold\average inventory
                                                        balance) at 6 times per
                                                        year
                                                        ï¿½Debt ratio (total
                                                        liabilities\ total
                                                        assets) of 1:2.

                                                        Quarterly evaluation of
                                                        the Bureau of Prisons'
                                                        net value of Commissary
                                                        inventory losses as a
                                                        percentage of sales
                                                        revenue, currently at
                                                        0.25 percent per
                                                        institution.

Civil          Appellate      To maintain an annual     Percent of closed Court
Division       Staff          success rate of *         of Appeals cases won.
                              percent in personally
                              and jointly handled
                              court of appeals cases.

               Commercial     To defeat annually at     Percent of defensive
               Litigation     least * percent of the    claims defeated.
               Branch         claims sought in the
                              majority of personally
                              and jointly handled
                              defensive cases.

                              To win annually over *    Percent of affirmative
                              percent of the total      claims won.
                              dollars sought in
                              personally and jointly
                              handled affirmative
                              cases.

               Federal        To meet or exceed an      Percent of closed trial
               Programs       annual success rate of *  cases won.
               Branch         percent in personally
                              and jointly handled
                              trial cases.

               Office of      To win annually at least  Percent of affirmative
               Consumer       * percent of the total    claims won.
               Litigation     dollar claims in
                              personally and jointly
                              handled affirmative
                              cases.

               Office of      To win annually *         Percent of cases won.
               Immigration    percent or more of the
               Litigation     personally and jointly
                              handled cases closed.

               Torts Branch   To defeat annually at     Percent of claims
                              least * percent of the    defeated in closed
                              dollar claims in closed   cases.
                              personally and jointly
                              handled cases.

Civil Rights   Civil Rights   Maintain a posture of     Cases investigated.
Division       Prosecution    vigorous prosecution of
                              civil rights and violent  Cases filed.
                              crime cases by
                              investigating and         Precedent setting cases
                              litigating both           filed.
                              traditional cases and
                              cases involving an        Ratio of complaints
                              expansion of the          received to complaints
                              interpretation of         reviewed.
                              existing laws.

                              Maintain a positive       \a
                              success rate in
                              traditional criminal
                              cases.

                              Initiate enforcement of   \a
                              the Freedom of Access to
                              Clinic Entrances Act.

                              Initiate in depth         Cases investigated.
                              investigations of
                              suspected violators.

                              Create better working     \a
                              relationships with U.S.
                              Attorneys.

               Coordination   Serve citizens and        Compliance reviews
               and Review     public officials by       conducted.
                              maintaining a continuing
                              program of civil rights   Number of
                              oversight, regulatory     recommendations for
                              and program review,       corrective action
                              technical assistance      resulting from
                              under E.O. 12250.         compliance reviews.

                                                        E.O. 12250 responses to
                                                        citizens/public
                                                        officials.

                              Maintain a continuing     Compliance reviews
                              program of civil rights   conducted.
                              oversight, regulatory
                              and program review,       Number of
                              technical assistance      recommendations for
                              under Section 504 with    corrective action
                              respect to federally      resulting from
                              conducted programs.       compliance reviews.

                              Develop model regulatory  Policy documents
                              guidance.                 reviewed/developed.

               Educational    Litigate not only on      Nontraditional cases
               Opportunities  traditional               filed.
                              desegregation issues but
                              also precedent setting
                              cases on new issues such
                              as obtaining relief for
                              minority students denied
                              enhanced educational
                              opportunities through
                              advanced academic
                              programs.

                              Actively pursue an        Language barrier cases
                              initiative on students    filed.
                              denied educational
                              opportunities as a
                              result of language
                              barriers.

                              Continue to effectively   Judgements/decrees/
                              monitor court orders and  agreements monitored.
                              consent decrees, to
                              evaluate for new, next    New consent decrees
                              generation, problems.     entered.

               Employment     Commence investigations   Precedent setting cases
               Litigation     of EEOC referred          commenced (pattern or
                              complaints within * days  practice, EEOC and
                              of referral and to make   defense cases).
                              recommendation/take
                              action within * days of
                              initiating
                              investigation.

                              Successfully litigate an  Consent decrees entered.
                              active calendar of
                              employment
                              discrimination cases.

                              Commence productive       Employment
                              employment                investigations
                              discrimination            initiated.
                              investigations in target
                              industries and/or
                              geographic areas
                              (employment testing).

                              Be responsive to the      Right-to-sue notices
                              public by the prompt      issued.
                              issuance of right-to-
                              sue notices to persons
                              who have filed
                              complaints of employment
                              discrimination with
                              EEOC.

                              Initiate an increased     Investigations (pattern
                              number of pattern and     or practice and
                              practice cases.           individual cases).

                                                        Precedent setting cases
                                                        commenced (pattern or
                                                        practice, EEOC and
                                                        defense cases).

                              Pursue all forms of       \a
                              appropriate relief.

                              Pursue new types of       Precedent setting cases
                              public sector cases.      commenced (pattern or
                                                        practice, EEOC and
                                                        defense cases).

                              Increase the number of    \a
                              national origin cases.

               Federal        Maintain a positive       Cases filed in courts of
               Appellate      success rate in all       appeals.
               Activity       appeals.
                                                        Cases won in courts of
                                                        appeals.

                                                        Supreme court cases
                                                        filed.

                                                        Supreme court cases won.

                              File at least * amicus    Amicus briefs filed.
                              briefs.

                              Work closer with          \a
                              appropriate sections to
                              develop briefs.

               Housing and    Support the AG's          Mortgage lending cases
               Civil          commitment to fair        filed.
               Enforcement    lending through a *
                              increase in case filings
                              over the 1994 level by
                              1996.

                              Increase fair housing     Mortgage lending cases
                              case filings over the     filed.
                              1994 level by 1996.

                              Expand fair housing       Cases based on housing
                              testing.                  testing filed.

                              Expand the scope of       Precedent setting cases
                              enforcement by filing     filed.
                              cases on precedent
                              setting issues,
                              including public
                              accommodation cases.

                              Bring more pattern and    \a
                              practice cases.

                              Delegate more HUD         \a
                              referrals to U.S.
                              Attorneys Offices.

                              \b                        Non-discretionary cases
                                                        filed.

               Management     Establish goals and       Major policy
               and            evaluate policies and     initiatives.
               Administratio  management structure
               n              necessary to carry out    Major organizational
                              those goals.              reviews.

                              Provide administrative    \a
                              support to each Section
                              needed to effectively
                              carry out individual
                              missions.

                              Increase automated        ADP initiatives.
                              capabilities to enhance
                              analytical capabilities
                              and streamline paperwork
                              functions.

               Office of      Increase independent      Proactive employment
               Special        investigations to         investigations
               Counsel for    heighten the              initiated.
               Unfair         effectiveness of
               Immigration    enforcement of the        Formal settlements.
               Related        Immigration Reform and
               Employment     Control Act (IRCA)        Investigations
               Practices                                initiated.

                              Encourage voluntary       Instances of public
                              compliance through        outreach.
                              expanded public
                              education.

               Public Access  Investigate alleged       Total cases filed.
                              violations of the
                              Americans with            Precedent setting cases
                              Disabilities Act (ADA),   filed.
                              secure compliance
                              through litigation or
                              voluntary settlements,
                              and contribute to
                              development of case law
                              through filing of
                              precedent setting cases.

                              Increase voluntary        Instances of ADA
                              compliance through        information
                              enhancing access to ADA   disseminated.
                              information through
                              telecommunication,
                              publications
                              distribution, and
                              coordination activities.

                              Develop and implement     Regs/policy documents
                              regulations to enforce    developed.
                              Title II and III of the
                              ADA.

                              Choose cases that will    Precedent setting cases
                              develop the law.          filed.

               Special        Maintain protection of    Investigations
               Litigation     the constitutional and    initiated.
                              statutory rights of
                              persons confined in       Cases filed under
                              institutions owned or     CRIPA.
                              operated by state and
                              local governments under   Precedent setting cases
                              Civil Rights of           filed.
                              Institutionalized
                              Persons Act (CRIPA)       Institutional tours
                              through investigation,    conducted.
                              voluntary remediation,
                              and litigation, and
                              heighten enforcement
                              through filing precedent
                              setting cases.

                              Initiate enforcement of   Cases filed under FACE.
                              applicable portions of
                              the Freedom of Access to
                              Clinic Entrances Act
                              (FACE) by filing motions
                              for TROs, preliminary
                              injunctions, and filing
                              subsequent damage
                              actions and actions for
                              civil penalties.

                              Ensure compliance with    Consent decrees entered.
                              existing judgments and
                              consent decrees.

               Voting         Successfully defend       Number of consent
                              redistricting plans from  decrees entered.
                              unjustified challenges
                              inspired by the Shaw v.
                              Reno decision.

                              Meet statutory deadlines  Section 5 submissions
                              in all Section 5          reviewed.
                              submissions, and develop
                              appropriate follow-up
                              litigation.

                              Successful overall        Total cases filed.
                              enforcement of the
                              Voting Rights Act and
                              other protective
                              litigation.

                              Engage in an intensive    Outreach activities on
                              educational and           Motor Voter.
                              monitoring effort to
                              help states understand
                              their new obligations
                              under the National Voter
                              Registration Act of 1993
                              (Motor Voter).

                              Develop cases involving   Precedent setting cases
                              voter intimidation and    filed.
                              minority language
                              issues.

Community      Conflict       Encourage the             Number of schools who
Relations      Prevention     incorporation of a        develop a conflict
Service        and            conflict management and   management and
               Resolution     resolution skills         resolution skills
                              curriculum in school      curriculum or program
                              districts.                with CRS assistance.

                                                        Number of school
                                                        districts who
                                                        incorporate a conflict
                                                        management and
                                                        resolution skills
                                                        curriculum or program
                                                        with CRS assistance.

                              Provide assistance to     Number of Chief State
                              those State and local     School Officers or State
                              officials and             School agencies who are
                              professional educators    assisted by CRS to
                              who want to expand their  expand state curriculum
                              schools' curriculum or    to include conflict
                              program to include        management and
                              conflict management and   resolution skills.
                              resolution.
                                                        Number of train the
                                                        trainer programs
                                                        delivered by CRS for
                                                        professional
                                                        associations of
                                                        educators, school
                                                        district personnel, and/
                                                        or students.

                              Encourage the adoption    Number of communities in
                              of a community policing   which technical
                              philosophy and provide    assistance or training
                              technical assistance and  on community policing is
                              training to law           provided to law
                              enforcement and           enforcement and
                              community                 community
                              representatives.          representatives.

                              Seek to reduce the        Number of copies of the
                              prospects of racial and   CRS publication, "The
                              ethnic tension and        Principles of Good
                              conflict between the      Policing," disseminated
                              community and law         to communities for use
                              enforcement.              by community and law
                                                        enforcement
                                                        representatives.

                              Provide conciliation/     Number of communities
                              mediation services to     who are assisted by CRS
                              communities and           to address major
                              organizations who are     conflicts based on race,
                              experiencing racial or    color or national origin
                              ethnic conflict.          [tension levels 4 -6:
                                                        public statements of
                                                        conflict through
                                                        violence].

                                                        Number of CRS cases in
                                                        which racial/ethnic
                                                        tension level is reduced
                                                        after conciliation/
                                                        mediation intervention.

                              Include all parties       Average number of racial
                              involved in racial or     groups involved in a
                              ethnic conflict in        conciliation/mediation
                              contributing to, and      service.
                              working toward, a
                              solution.                 Percentage of favorable
                                                        responses to customer
                                                        survey question
                                                        regarding whether
                                                        customers felt that CRS'
                                                        assistance was helpful
                                                        in achieving resolution.

                              Increase CRS focus on     Number of environmental
                              environmental justice     justice projects/cases
                              issues and conflicts.     undertaken.

                              Support the FEMA crisis   Number of FEMA support
                              response capacity         activities rovided.
                              relative to racial/
                              ethnic minority           Annual dollar level of
                              communities.              FEMA reimbursement.

                              Coordinate activities     Number of joint projects
                              with other DOJ            undertaken with other
                              components to avoid       DOJ components.
                              duplication of efforts.

                              Attain a 1:1 ratio of     Percentage of staff who
                              computers to staff.       are assigned computers.

                              Install full networking   Number of Regional/
                              capabilities in each of   Field offices that have
                              the Regional and Field    converted from peer-to-
                              Offices.                  peer LANs to full
                                                        network capacity.

                              Institutionalize staff    Number of staff training
                              development capability.   courses delivered.

                                                        Percentage of
                                                        conciliation staff who
                                                        receive skills
                                                        development training.

               Reception,     Provide for the           Number of Cuban and
               Processing     efficient and effective   Haitian entrants
               and Care of    reception, processing     served.
               Cubans and     and care of Cuban and
               Haitians       Haitian entrants          Average number of days
                              released by INS.          between INS release and
                                                        resettlement of
                                                        entrants.

                              Provide for efficient     Number of alien
                              and effective shelter     unaccompanied minors
                              care and other related    served.
                              services to alien
                              unaccompanied minors.

                              Coordinate activities     Number of joint projects
                              with other DOJ            undertaken with other
                              components to avoid       DOJ components.
                              duplication of efforts.

Criminal       International  To assist the U.S.        The creation of a system
Division                      Attorney's offices and    that will keep the
                              State and local law       Office of International
                              enforcement agencies in   Affairs (OIA) informed
                              meeting foreign           of approaching deadlines
                              extradition deadlines     for U.S. Attorneys to
                              set forth in extradition  submit materials
                              agreements between the    supporting their
                              United States and         requests for
                              foreign countries.        extradition.

                                                        The utilization of a
                                                        system that will enable
                                                        OIA to electronically
                                                        transfer to U.S.
                                                        Attorneys' offices
                                                        materials from previous,
                                                        successful extradition
                                                        requests. The U.S.
                                                        attorneys' offices can
                                                        then use these materials
                                                        as samples when
                                                        preparing their own
                                                        requests.

               Litigation     To continue to properly   Title III Applications
               Support        review the increasing     Reviewed.
                              number of Electronic
                              Surveillance Requests     Average Turn-Around Time
                              (Title III Applications)  on Title IIIs.
                              without the utilization
                              of additional resources.

               Violent        To influence the          The establishment of
               Crime,         selection of a            networks of law
               Organized      jurisdiction in which a   enforcement officials
               Crime and      violent crime case is     within jurisdictions to
               Narcotics      prosecuted based on the   communicate and
                              circumstances of the      coordinate efforts that
                              case and consideration    will result in the most
                              of Federal, State or      favorable conditions for
                              local laws that may       conducting prosecutions.
                              adversely or
                              beneficially affect the
                              prosecution of the case.

                              To increase the number    The development of
                              of violent crime          communication and
                              convictions nationwide    information sharing
                              through increased         mechanisms that will
                              communication and         improve Federal, State
                              information sharing       and local law
                              among Federal, State and  enforcement agencies'
                              local law enforcement     violent crime
                              agencies.                 prosecutorial and
                                                        investigative
                                                        techniques.

               White Collar   To increase the number    To conduct at least *
               Crime          of proactive child        significant single-city
                              prostitution              child prostitution
                              investigations conducted  investigations each
                              by U.S. Attorneys'        year. These
                              offices and State and     investigations would be
                              local law enforcement     coordinated by the
                              agencies.                 criminal Division using
                                                        multi-disciplinary teams
                                                        consisting of the
                                                        Criminal Division, the
                                                        Federal Bureau of
                                                        Investigation, the
                                                        applicable U.S.
                                                        Attorneys' office, and
                                                        State and local law
                                                        enforcement agencies.

                                                        We anticipate that
                                                        "lessons learned" from
                                                        the first investigation
                                                        will further enhance the
                                                        Division's efforts in
                                                        subsequent
                                                        investigations. In
                                                        addition, through
                                                        cooperative efforts such
                                                        as these, the Division
                                                        will be establishing a
                                                        model to be used by U.S.
                                                        Attorneys and State and
                                                        local agencies to
                                                        successfully handle
                                                        future investigations.

Drug           Diversion      Prevent the United        Number of imports and
Enforcement    Control Fee    States from becoming a    exports reviewed.
Administratio  Account        source country to the
n                             illicit market for
                              pharmaceuticals and
                              limit the amount of
                              controlled substances
                              entering international
                              commerce.

               Domestic       Disrupt drug trafficking  Cost of money
               Enforcement    organizations money       laundering.
                              laundering operations by
                              increasing the rate of
                              exchange charged from *
                              percent to * percent.

                              Identify and target       Number of wiretaps
                              higher level drug         completed.
                              trafficking
                              organizations by
                              increasing wiretaps by *
                              percent per year.

               Drug and       Implement the Domestic    Implementation of the
               Chemical       Chemical Diversion        Domestic Chemical
               Diversion      Control Act of 1993,      Diversion Control Act of
               Control        which is intended to      1993.
                              close avenues used by
                              illicit drug
                              manufacturers to
                              purchase their supplies
                              of listed chemicals
                              necessary for the
                              manufacture of drugs.

                              Reduce the availability   Registration of chemical
                              of legitimately           companies.
                              manufactured controlled
                              substances used for
                              illicit purposes in the
                              United States through
                              the monitoring and
                              oversight of chemical
                              companies.

                              Prevent the United        Number of imports and
                              States from becoming a    exports reviewed.
                              source country to the
                              illicit market for
                              pharmaceuticals and
                              limit the amount of
                              controlled substances
                              entering international
                              commerce.

               Foreign        Establish a country       Official opening of the
               Cooperative    office in Beijing,        Beijing, People's
               Investigation  Peoples Republic of       Republic of China
               s Program      China (PRC) to: enhance   Office.
                              operations with China;
                              target Golden Triangle    The number of contracts
                              Traffickers; and          developed in the PRC
                              increase intelligence     through informants,
                              information and sharing   intelligence, and law
                              on the trafficking of     enforcement personnel.
                              heroin into the U.S.
                              from this area of the
                              world.

                              Increase the amount of    The number of foreign
                              foreign support for       investigations which
                              domestic investigations.  impact upon domestic
                                                        cases.

               Intelligence   Implement project         Establishment of the
                              MERLIN, thereby enabling  data base; successful
                              DEA to store and analyze  completion of test run.
                              both classified and
                              unclassified              Number of queries.
                              intelligence
                              information, providing
                              access to data
                              previously unavailable
                              to many DEA personnel.

                              Increase by * percent     Number of queries.
                              the utilization of
                              Special Field
                              Intelligence Program DOS
                              EQUIS, in order to
                              obtain information on
                              highest level
                              traffickers.

               Laboratory     Continue to meet the *    Actual turnaround time
               Services       day turnaround time on    as measured by surveys
                              drug evidence analysis.   of the AUSA, State and
                                                        Local Officers, and DEA
                                                        Offices.

                              To assure that evidence   The accuracy of
                              is accurately identified  substance
                              * percent of the time.    identification, assessed
                                                        through proficiency
                                                        tests 24 times a year.

                              Increase the number of    The number of state and
                              state and local law       local personnel trained
                              enforcement personnel     in drug evidence
                              trained in drug evidence  analysis.
                              analysis.

               State and      Increase the level of     Number of task forces
               Local Task     Federal, state, and       converted and the number
               Force Program  local cooperation, which  of cases with higher
                              in turn should increase   level violators.
                              number and quality of
                              cases.

                              Reduce homicides related  Violent crime statistics
                              to drug trafficking       (especially homicides)
                              through cooperation with  in the areas of
                              other Federal, state and  operation.
                              local law enforcement
                              agencies in the
                              identification,
                              investigation, arrest
                              and prosecution of drug
                              traffickers with a
                              potential for violence.

Environment    Appellate and  Maintain an * or better   Courts of Appeals Cases
and Natural    Policy         "win" rate in all         Won.
Resources                     appeals.
Division                                                Supreme Court Cases Won.

                              File at least * amicus    Amicus Cases Filings.
                              briefs, including some
                              on behalf of Native
                              Americans.

               Environmental  Maintain a conviction     Convictions/Pleas.
               Protection     rate of * or better in
                              criminal cases.           Conviction Rate.

                              Recover criminal fines/   Ratio of Criminal Case
                              restitution/court costs   Recoveries to Budget.
                              to pay for the program *
                              times over.

                              Recover at least * for    Ratio of Civil
                              every dollar spent by     Recoveries/Penalties/
                              the Environmental         Natural Resource Damages
                              Enforcement Section       to Budget.
                              (including Appropriated
                              and Superfund monies)
                              thus depriving violators
                              much of the economic
                              benefit of
                              noncompliance.

                              Aggressively enforce the  Affirmative Wetlands
                              Administration's          Cases Received/
                              Wetlands program by       Initiated.
                              bringing * more suits
                              directly.

                              \b                        Indictments and
                                                        Informations.

               Natural        Maintain an * or better   Number of Defendants
               Resources      "win" rate in all         Indicted.
                              criminal wildlife cases.
                                                        Conviction Rate.

                              Develop method for        Numeric goal and
                              expediting Indian water   indicators yet to be
                              rights cases.             determined.

                              Qualify the government    Percent of condemnation
                              as a "prevailing party"   cases qualifying as
                              under EAJA in at least *  prevailing party.
                              of condemnations.

Executive      Assets         Assets in Inventory,      \a
Office of      Forfeiture     end-of-year.
Assets         Fund
Forfeiture\c

                              Value of Assets in        \a
                              Inventory, end-of-year.

                              Total Deposits to Assets  \a
                              Forfeiture Fund.

                              Value of Property Placed  \a
                              into Official Use by
                              Federal, State, and
                              local agencies.

                              Level of proceeds         \a
                              generated from the sale
                              of forfeited property.

                              Level of expenses         \a
                              incurred to generate
                              these proceeds.

                              Ratio of asset            \a
                              management and disposal
                              costs to the disposed
                              property value.

                              Ratio of Equitable        \a
                              Sharing Payments to Net
                              Income.

                              Net Return to Asset       \a
                              Forfeiture Program.

Executive      \d             For each of the           Detained cases, without
Office for                    categories of detained    applications for relief
Immigration                   cases, the percentage of  from deportation,
Review                        cases completed within    completed within 30
                              the timeframe goals will  days.
                              increase by * per year.
                                                        Detained cases, with
                                                        applications for relief
                                                        from deportation,
                                                        completed within 3
                                                        months.

                                                        Appealed detained cases
                                                        completed within 2
                                                        months.

                              For each of the           Non-detained cases
                              categories of non-        having an initial
                              detained cases, the       hearing within 3
                              percentage of cases       months.
                              completed within the
                              timeframe goals will      Non-detained cases
                              increase by * per year.   completed within 8
                                                        months of the initial
                                                        hearing.

                              As EOIR moves toward      Asylum cases completed
                              full staffing during      within 120 days.
                              FY95 an increasing
                              percentage of asylum
                              cases will be heard
                              within 120 days.
                              Throughout FY96, * of
                              asylum cases will be
                              completed within 120
                              days.

                              The percentage of the     Cases completed prior to
                              Criminal Alien Program    the alien's earliest
                              Cases completed prior to  possible release date.
                              the earliest possible
                              release date will
                              increase by * per year.

Executive      \d             Law enforcement           Number of persons
Office for                    performance goal: To      charged for "1) any
Weed and                      control violent and       felony or misdemeanor
Seed\e                        drug-related crime        relating to distributing
                              through intelligence      or pocessing drugs and/
                              gathering and crime       or firearms (or aiding/
                              analysis, charging        abetting or causing
                              offenders, and            thereof) within the
                              prosecution of offenders  confines of the Weed and
                              from the targeted         Seed area, or involving
                              neighborhood.             conspiracy to sell or
                                                        possess drugs and/or
                                                        firearms; or, 2) the
                                                        commission of any other
                                                        felony offenses within
                                                        the Weed and Seed area.
                                                        Include any such cases
                                                        which occur outside the
                                                        Weed and Seed area which
                                                        directly impact the area
                                                        or have a significant
                                                        nexus thereto."

                                                        Number of defendants
                                                        convicted for such an
                                                        offense.

                              Community Policing Goal:  Number of community
                              To enhance public safety  police patrols (e.g.,
                              and security through:     foot or bike patrols).
                              (1) a police deployment
                              strategy focusing on
                              community engagement
                              through increased and
                              regular interaction
                              between neighborhood
                              residents and officers
                              (e.g., foot patrols) and
                              proactive problem-
                              solving; and (2) by
                              mobilizing neighborhood
                              residents to work with
                              the police in solving
                              and preventing violent
                              and other drug-related
                              crime.

                              Prevention/Early          Drop out rate.
                              Intervention/Treatment
                              Goal: To create a         Truancy rate.
                              healthy and supportive
                              environment by
                              preventing and
                              combatting crime, drug
                              use, unemployment,
                              illiteracy, and disease.

                              Neighborhood Restoration  Number of clean-up
                              Goal: To revitalize the   activities held through
                              neighborhood by           the Weed and Seed
                              providing adequate        program.
                              housing, a clean and
                              attractive environment,   Number of persons
                              and economic development  provided job training
                              opportunities.            through Weed and Seed-
                                                        related programs: Step-
                                                        up; and Leadership
                                                        Employment for Armed
                                                        Services Personnel.

Federal        Criminal       Maintain average          Average response time
Bureau of      Justice        response time to under    1. Criminal
Investigation  Services       two weeks for 95 percent  2. Civil.
                              of work.

                              To provide National       Law enforcement
                              Crime Information Center  personnel trained by
                              (NCIC) assistance in the  NCIC or NCIC 2000.
                              areas of evaluation,
                              customer-directed         Number of wanted persons
                              problem solving,          arrested or missing
                              training, program         persons located as a
                              development, and          result of off line
                              administration.           searches.

                              To manage the transition  Number of local law
                              from the traditional      enforcement agencies
                              summary-based Uniform     participating in Hate
                              Crime Reporting (UCR) to  Crime data collection.
                              the newer National
                              Incident-Based Reporting  Number of state UCR
                              System (NIBRS) with its   programs certified for
                              expanded collection,      full NIBRS
                              processing,               participation.
                              verification, analysis,
                              and annual publication    Number of Federal
                              of crime statistical      agencies in a
                              data received from local  developmental phase of
                              law enforcement.          complying with the
                                                        Uniform Federal Crime
                                                        Reporting (UFCR) Act.

                              To transfer employees     Total number of
                              from FBI Headquarters     employees in West
                              and hire additional       Virginia (cumulative).
                              employees in West
                              Virginia.                 Number of new hires in
                                                        West Virginia
                                                        (cumulative).

                              To develop the            Integrated Automated
                              Integrated Automated      Fingerprint
                              Fingerprint               Identification System
                              Identification System     a. System Specification
                              (IAFIS). IAFIS will be a  Review
                              rapid response,           b. System Design Review
                              paperless system that     c. Preliminary Design
                              will receive and process  Review
                              electronic fingerprint    d. Critical Design
                              images, criminal          Review.
                              histories, and related
                              data on criminal civil
                              applications.

               Forensic       To meet all case          Percentage of case
               Services       deadlines, especially     deadlines met.
                              for FBI investigations
                              and DOJ prosecutions.

                              To decrease the           Casework Turnaround:
                              turnaround of the three   ï¿½Document Sect.
                              caseworking sections      ï¿½Sci. Analysis Sect.
                              (Document, Scientific     ï¿½Latent Fing. Sect.
                              Analysis, and Latent
                              Fingerprint) by at least
                              5 percent.

                              To increase the number    Law enforcement
                              of research projects and  personnel trained (FBI,
                              the number of law         Federal, State, and
                              enforcement personnel     local).
                              (FBI, other Federal,
                              State, and local)         Research projects
                              training in forensic      ongoing.
                              disciplines.

                              To increase the number    Suspects identified by
                              of suspects identified    latent fingerprint
                              by latent fingerprint     exams.
                              examinations.

               Information    Improve FBI productivity  Percentage of computer
               Management,    and storage capacity by   terminals required in
               Automation,    providing additional      all FBI locations,
               and            Direct Access Storage     including Headquarters,
               Telecommunica  Devices (DASD),           field offices, resident
               tion           Commercial Intelligence   agencies, and legal
                              Workstations, and         attaches compared to the
                              network servers for       actual number of
                              local area networking     terminals available.
                              capabilities, and the
                              technology required to    Percentage of DASD
                              support integrated        available in the FBI
                              technical and             Headquarters Computer
                              applications              Center compared to the
                              architecture.             amount of DASD required.
                                                        The availability of DASD
                                                        is measured in
                                                        gigabytes.

                                                        Percentage of FBI
                                                        offices in which token
                                                        ring installation has
                                                        been completed compared
                                                        to the number of offices
                                                        requiring installation.

                              Decrease the percentage   Percentage of manual
                              of manual procedures and  procedures and
                              administrative            administrative measures
                              procedures through the    diminished due to
                              use of electronic         electronic redaction of
                              redaction of              information.
                              information.

               Management     Consistent with           Diversify the labor
               and            appropriated funds,       force by increasing
               Administratio  efficiently meet the      minority hiring
               n              personnel resource        percentages annually.
                              requirements of the FBI
                              through effective
                              recruitment with an
                              emphasis on the hiring
                              of minorities and women.

                              Select qualified          \a
                              employees to meet FBI
                              supervisory and
                              management needs in a
                              manner which provides
                              equal employment for all
                              personnel.

                              Effectively distribute    Complete the
                              resources through an      announcement for all
                              efficient and timely      support vacancies at
                              special agency            FBIHQ, internal postings
                              selection, staffing and   and external hires,
                              transfer process.         within 14 calendar days
                                                        or fewer of receipt of
                                                        the request in the
                                                        Staffing Unit, Personnel
                                                        Management Section.

                                                        Once a support vacancy
                                                        announcement at FBIHQ
                                                        has closed, forward a
                                                        list of qualified
                                                        candidates to the
                                                        selecting officials
                                                        within 21 calendar days
                                                        or fewer.

                                                        Complete the
                                                        adjudication of all
                                                        routine disciplinary
                                                        cases in 60 calendar
                                                        days or fewer.

                                                        Complete full background
                                                        investigations on
                                                        Special Agent applicants
                                                        within 30 workdays or
                                                        fewer.

                                                        Complete all Special
                                                        Agent transfers,
                                                        excluding hardship
                                                        transfers, within 30
                                                        days or fewer.

                              Insure the effective and  Complete all master
                              efficient administration  description requests
                              of personnel by           with promotions, wherein
                              providing position        the position has already
                              classification,           been classified, in 30
                              staffing, pay and leave   workdays or fewer.
                              administration and other
                              employee benefit          Distribute notification
                              services.                 to the appropriate
                                                        offices, verify
                                                        eligibility and process
                                                        Standard Form (SF) 50
                                                        within 10 days of
                                                        receipt of the Special
                                                        Agent promotion/within
                                                        grade lists from the
                                                        Administrative Systems
                                                        Automations Planning
                                                        Unit.

                                                        Verify eligibility,
                                                        determine appropriate
                                                        pay rate and remarks of
                                                        all pay actions by SF 50
                                                        within 10 workdays.

                                                        Process all employee
                                                        benefit claims/
                                                        applications within 30
                                                        days with a satisfaction
                                                        level of 85 percent.

               Management     Conduct on-site           Number of FO and HQ
               and            inspections of FBI field  inspections conducted
               Administratio  and headquarters          and instructions and
               n (Inspection  divisions and legal       recommendations
               Division)      attache offices in        approved. Results in
                              accordance with accepted  more efficient and
                              quantitative and          effective field and FBI
                              qualitative audit         HQ operations.
                              standards and applicable
                              laws, rules and
                              regulations and stated
                              policy. Conduct shooting
                              and other administrative
                              inquires as needed.

                              Identify, analyze and     Number of evaluations
                              resolve organizational    and analyses undertaken
                              performance, program,     and number of
                              and policy issues         recommendations
                              through the conduct of    approved. Results in
                              organizational surveys,   more efficient and
                              program evaluations, and  effective management
                              policy analysis.          decisionmaking.

                              Conduct financial audits  Number of FO and HQ
                              of the FBI's fiscal       audits conducted, and
                              affairs and provide       number of instructions
                              management with           and recommendations
                              independent assessments   approved. Results in
                              of financial operations.  enhanced management
                                                        decision-making with
                                                        regard to FBI financial
                                                        matters.

                              Produce the FBI's         The FBI Strategic Plan
                              strategic and annual      and annual plans are
                              plan.                     prepared in a timely
                                                        manner. Results in
                                                        overall organizational
                                                        guidance and direction
                                                        for operations and
                                                        budgeting.

                              Resolve allegations of    Number of cases opened
                              criminality and serious   and number of actions
                              misconduct against FBI    taken. Results in a
                              employees in a thorough,  continuing definition
                              objective and timely      for expected employee
                              fashion.                  conduct.

               Office of      Reduce the number of EEO  Total number of EEO
               Equal          complaints filed by 5 %.  complaints filed during
               Employment                               FY.
               Opportunity
               Affairs

                              Of all EEO complaints     Total number of EEO
                              filed, increase the       complaints closed by
                              number of complaints      settlement agreement.
                              addressed and closed as
                              the result of settlement
                              agreement.

               Technical      Increase the number of    The quantity of ETs
               Field Support  Electronics Technicians   required in FBI field
               and Services   (ETs) in FBI field        offices.
                              offices.
                                                        The number of ETs
                                                        authorized to install,
                                                        repair, and to perform
                                                        corrective and mandated
                                                        preventive maintenance
                                                        to communications and
                                                        physical security
                                                        systems.

                              Expand antenna sites in   The number of antenna
                              support of the Digital    sites required by the
                              Voice Privacy (DVP)       DVP Project.
                              System.
                                                        The percentage of sites
                                                        and circuits which can
                                                        be funded using base
                                                        resources.

               Training       Train required number of  Number of FBI employees
                              FBI New Agents.           trained and student
                              Priorities are: Graduate  training days provided
                              trainees who have the     at the FBI academy:
                              necessary skills and      FBI New Agents.
                              knowledge in the areas
                              of informants/
                              intelligence gathering,
                              communications,
                              interviewing and
                              investigative
                              techniques, legal,
                              firearms, and defensive
                              tactics to function as
                              GS 10 investigators upon
                              being assigned to an FBI
                              field office.

                              Enhance the curriculum    Number of State, local
                              and train the approved    and international
                              number of law             Criminal Justice
                              enforcement officers in   personnel trained and
                              the FBI National Academy  student training days
                              (FBINA) program.          provided at the FBI
                              Priorities are: for each  Academy:
                              of the four FBINA         National Academy.
                              sessions involving
                              appropriately 1,000
                              students, enhance the
                              curriculum with the
                              addition or improvement
                              of forensic science and
                              other undergraduate,
                              graduate, and non-
                              credit courses; and
                              conduct a needs analysis
                              of FBINA automation
                              training needs.

                              Improve the               Number of FBI employees
                              investigative,            trained and student
                              managerial, and           training days provided
                              technical capabilities    at the FBI Academy:
                              of FBI and other          FBI In-Services.
                              Criminal Justice
                              personnel by providing    Number of state, local
                              continually updated       and international
                              education programs at     Criminal Justice
                              the FBI Academy.          personnel trained and
                              Priorities are: mandated  student training days
                              FBI in-services; the Law  provided at the FBI
                              Enforcement Executive     Academy:
                              Development Seminar; the  All Other.
                              National Executive
                              Institute; and providing  Extent of relevance to
                              forensic science and      training assignments of
                              other training for each   in-service training
                              DEA Basic Agents Class.   provided to FBI
                                                        employees at the FBI
                                                        Academy.

                              Improve the               Number of State and
                              investigative,            local Criminal Justice
                              managerial, and           personnel trained
                              technical capabilities    through Field Training
                              of Criminal Justice       Program.
                              personnel through
                              continually updated
                              training by FBI
                              instructors at locations
                              throughout the United
                              States and at selected
                              international sites.
                              Priorities are: provide
                              investigative and
                              technical training to
                              approximately 100,000
                              local law enforcement
                              personnel.

                              Conduct research and      \a
                              provide evaluative,
                              investigative, and
                              operational assistance
                              in areas where FBI
                              Academy personnel have
                              specialized expertise.
                              Priorities are: host a
                              Violent Crimes Seminar
                              at the FBI Academy;
                              conduct research in the
                              area of interview and
                              interrogation techniques
                              and publish the results;
                              and initiate research on
                              the psychology of white
                              collar crime offenders.

               Violent        To continue the Safe      Total SSTF.
               Crimes         Streets Task Force
                              (SSTF) Initiative with    Number of Field Offices
                              other Federal, state and  with SSTF.
                              local law enforcement
                              agencies, ensuring the    Total SSTF
                              most effective and        Participants:
                              efficient utilization of  ï¿½FBI
                              resources, and resulting  ï¿½State/Local
                              in an approximate         ï¿½Other Federal
                              increase of 5 percent in  Agencies.
                              arrests, indictments,
                              and convictions.          Arrests.

                                                        Indictments &
                                                        Informations.

                                                        Convictions.

                              To establish a total of   Task Forces with BIA/
                              7 task forces on Indian   Tribal Police.
                              Reservations with the
                              Bureau of Indian Affairs
                              (BIA) and Tribal police
                              to address crimes of
                              violence and sexual
                              abuse of children.

                              Increase number of gang   Gang-related matters
                              cases initiated by at     initiated
                              least 5 percent.

               White Collar   Increase by 5 percent     HCF cases.
               Crime          the number of Health
                              Care Fraud (HCF)
                              investigations
                              initiated.

                              Increase by 5 percent     EC cases.
                              the number of
                              Environmental Crimes
                              (EC) investigations
                              initiated.

                              Increase by 5 percent     HCF and EC Indictments,
                              the number of             informations, and
                              individuals and/or        complaints.
                              corporations charged via
                              indictment, information,
                              or complaint within the
                              areas of HCF and EC.

Immigration    Adjudications  \b                        Current measures are
and            and                                      related to measuring
Naturalizatio  Naturalizatio                            casework processed
n Service\f    n                                        (e.g., applications
                                                        received, processed and
                                                        pending).

                                                        Possible indicators:
                                                        a) Percentage of
                                                        applications received
                                                        that are fradulent.
                                                        b) Success in
                                                        identifying fradulent
                                                        applications.
                                                        c) Average time required
                                                        to process apllications
                                                        and interview
                                                        applicants.
                                                        d) Percent of applicants
                                                        that successfully appeal
                                                        their case before the
                                                        various courts.

               Border Patrol  \b                        Current workload
                                                        measures: Number of
                                                        apprehensions and
                                                        seizures.

                                                        Possible indicators:
                                                        a) Border crossing
                                                        recidivism rate.
                                                        b) Number of border
                                                        crossings missed.
                                                        c) Deterrent effect of
                                                        border crossing policy.

               Detention &    \b                        Current workload
               Deportation                              measures are measures of
                                                        specific outputs such as
                                                        aliens detained, aliens
                                                        expelled, and aliens
                                                        placed on bond, etc.

                                                        Possible indicators:
                                                        a) Percent of orders to
                                                        show cause that result
                                                        in final orders of
                                                        deportation.
                                                        b) Number of final
                                                        orders of deportation
                                                        that lead to actual
                                                        deportation.

               Inspections    \b                        Current workload
                                                        measures include persons
                                                        inspected, vehicles
                                                        inspected, inadmissable
                                                        aliens intercepted, and
                                                        drug seizures.

                                                        Possible indicators:
                                                        a) Average waiting time
                                                        for inspections.
                                                        b) Percentage of
                                                        fraudulent entry
                                                        attempts intercepted.

               International  \b                        Current workload
               Affairs and                              measures are related to
               Outreach                                 measuring casework
                                                        processed (e.g.,
                                                        adjudications received,
                                                        processed and pending).

                                                        Possible indicators:
                                                        a) Percentage of
                                                        applications received
                                                        that are fraudulent.
                                                        b) Success in
                                                        identifying fraudulent
                                                        applications.
                                                        c) Average time required
                                                        to process applications
                                                        and interview
                                                        applicants.
                                                        d) Number of
                                                        applications processed.

               Investigation  \b                        Current measures are
               s                                        measures of specific
                                                        outputs such as criminal
                                                        cases completed and
                                                        defendants prosecuted.

                                                        Possible indicators:
                                                        a) The national
                                                        employers sanctions
                                                        compliance rate.
                                                        b) The number of
                                                        deportable incarcerated
                                                        aliens actually removed
                                                        from the United States
                                                        that were identified by
                                                        Investigations through
                                                        the Institutional
                                                        Hearing Program.

               Legal          \b                        Current measures are
               Proceedings                              measures of specific
                                                        outputs such as trial
                                                        attorney appearances,
                                                        cases prepared, legal
                                                        consulations, legal
                                                        opinions and memoranda,
                                                        and notices of intent to
                                                        fine, etc.

                                                        Possible indicator:
                                                        Percentage of orders to
                                                        show cause that result
                                                        in final orders of
                                                        deportation.

               INITIATIVE:    \b                        Workload indicators for
               Promote the                              addressing backlogs:
               Professional                             ï¿½Managerial
               Development                              ï¿½Supervisory
               of all                                   ï¿½Advanced.
               employees
               with Special                             Workload indicators for
               Emphasis on                              distributed learning:
               Integrity and                            ï¿½Export
               New                                      ï¿½In-Service
               Technology                               ï¿½Extension.

                                                        Possible indicator:
                                                        Improved operational
                                                        output for each type of
                                                        employee receiving
                                                        training.

               INITIATIVE:    \b                        Workload Indicators for
               Reduce                                   the Law Enforcement
               Incentives                               Support Center:
               for Illegal                              ï¿½Inquiries
               Immigration,                             ï¿½Aliens identified as
               while                                    aggravated (felons
               Improving                                requiring investigation/
               Delivery of                              processing for
               Customer                                 deportation by field
               Services                                 investigators).

                                                        Workload Indicators for
                                                        Telephone Verification
                                                        System:
                                                        ï¿½Participating State
                                                        Agencies
                                                        ï¿½Queries on SAVE
                                                        database
                                                        ï¿½Participating
                                                        Employers
                                                        ï¿½Ineligible aliens
                                                        identified
                                                        ï¿½Secondary Verification
                                                        Completions.

                                                        The nationwide employer
                                                        sanctions compliance
                                                        rate.

                                                        Possible indicator:
                                                        The affect of the
                                                        Verification Information
                                                        System on the nationwide
                                                        employer sanctions
                                                        compliance rate.

               INITIATIVE:    \b                        Border Patrol Workload
               Strengthen                               Measures:
               Border                                   ï¿½Deportable Aliens
               Management                               Apprehended
                                                        ï¿½Smuggled Aliens
                                                        Apprehended
                                                        ï¿½Smugglers Apprehended
                                                        ï¿½Number of Criminal
                                                        Aliens Apprehended
                                                        ï¿½Number of Seized
                                                        Conveyances
                                                        ï¿½Number of Drug
                                                        Seizures
                                                        ï¿½Value of Drug Seizures.

                                                        Inspections Workload
                                                        Measures:
                                                        ï¿½Persons Inspected
                                                        ï¿½Vehicles Inspected -
                                                        Land Border Fee
                                                        ï¿½Inadmissable Aliens
                                                        Intercepted
                                                        ï¿½Seizures of Illegal
                                                        Drugs.

                                                        Possible indicators:
                                                        a) Percentage of
                                                        illegitimate crossers
                                                        who are referred to
                                                        secondary by primary
                                                        inspectors.
                                                        b) Percentage of
                                                        illegitimate crossers
                                                        who are apprehended by
                                                        Border Patrol.

Justice        Justice        The Personnel Staff will  Average number of days
Management     Management     decrease turnaround       to deliver a selection
Division       Division       times by at least * for   list to requesting
                              personnel action          office.
                              requests and notices of
                              action taken.             Average number of days
                                                        to deliver an accurately
                                                        classified job to the
                                                        requester.

                                                        Average number of days
                                                        to deliver SF-50s to
                                                        clients.

                              The Telecommunications    Data Communications
                              Service Staff will        trouble calls: %
                              resolve * of data         resolved w/in 2 hours.
                              trouble calls within 2
                              hours.

                              The Security and          Number of security
                              Emergency Planning Staff  compliance reviews
                              will conduct * security   conducted and follow-
                              compliance reviews for    ups conducted.
                              FY 96. These security
                              compliance reviews
                              include initial, follow-
                              up, and limited focus
                              reviews of all
                              Department components.

                              The Procurement Services  Percentage of contracts
                              Staff will have * of      approved and percentage
                              Departmental contracts    of contracts awarded in
                              approved, and * of        a timely manner.
                              awards made in a timely
                              fashion to meet customer
                              needs.

                              The Finance Staff will    Increase utilization of
                              work to increase          NFC supplied systems
                              utilization of NFC        resources; decrease
                              supplied systems          scope and magnitude of
                              resources and decrease    intermediary processing
                              scope and magnitude of    using DOJ resources.
                              intermediary processing
                              using DOJ resources.

                              The Telecommunications    Percentage of customer
                              Services Staff will       chargeback statements
                              prepare customer          prepared within 45 days
                              chargeback statements     of end of month.
                              within * days of end of
                              each month.

National Drug  National Drug  Produce * National        Complete target number
Intelligence   Intelligence   Support Series reports    of National Support
Center         Center         on drug trafficking       Series Reports.
                              matters of national
                              concern.

                              Produce * General         Complete target number
                              Support Series reports    of General Support
                              relating to strategic     Series reports.
                              organizational drug
                              intelligence matters of
                              Intelligence Priorities
                              Board concern.

                              Produce * Direct Support  Complete target number
                              Series reports (Document  of Direct Support Series
                              Exploitation, Computer    Reports.
                              Exploitation, and
                              Intelligence Support
                              Reports).

                              Produce * Technical       Complete target number
                              Information Series        of Technical Information
                              reports relative to       Series Reports.
                              compatibility standards
                              and the efficient and
                              effective transfer of
                              counterdrug
                              intelligence.

                              Receive a * percent       Percentage of favorable
                              customer satisfaction     customer satisfaction
                              survey response for       surveys.
                              timeliness and
                              usefulness of
                              intelligence products.

National       Academy        The immediate             Percentage of
Institute of   Division       supervisors/chief         Correctional Leadership
Corrections                   executive officers of     Development (CLD)
                              90% of the participants   participants whose
                              who completed the         supervisors/CEOs report
                              seminar will report       a positive impact on
                              specific ways that the    their job-related
                              program has had a         performance.
                              positive impact on the
                              participants' work-
                              related performance.

               Community      Within six months of the  Percentage of
               Corrections    project start, all        jurisdictions that have
               Division       jurisdictions will        an intermediate
                              organize an intermediate  sanctions policy team
                              sanctions policy team     that meets regularly (at
                              that minimally includes   least quarterly)
                              a judge, prosecutor, and  regarding project goals.
                              community corrections
                              administrator
                              responsible for project
                              goals.

                              Within 12 months of the   Percentage of
                              project start, all        jurisdictions that
                              jurisdictions will have   collect data necessary
                              collected data required   for objectively
                              for objectively           examining and developing
                              examining and developing  intermediate sanctions
                              intermediate sanctioning  policy:
                              policies.                 a. system data
                                                        b. offender profile
                                                        data
                                                        c. sanctioning data.

                              Within 15 months of the   Percentage of
                              project start, all        jurisdictions that
                              jurisdictions will        develop rational, data-
                              develop rational, data-   driven policies guiding
                              driven policies guiding   the use of intermediate
                              the use of intermediate   sanctions for females.
                              sanctions for female
                              offenders.

               Jails          Fifty percent of the      Percentage of Facility
               Division       participating             Development Program
                              jurisdictions will        (FDP) participants that
                              identify significant      identify significant
                              cost savings in their     cost savings in their
                              planning, design,         planning, design,
                              construction, and/or      construction, and/or
                              operating expenses        operating expenses.
                              within one year of
                              opening their new jail.

                              Participating             Ratio of FDP
                              jurisdictions will be     participants
                              50% less likely than      successfully sued for
                              non-participating         conditions of
                              jurisdictions to be       confinement to non-FDP
                              successfully sued for     participants
                              conditions of             successfully sued for
                              confinement, annually.    conditions of
                                                        confinement.

               Prisons        Within one year of        Percentage of OCS
               Division       receiving technical       technical assistance
                              assistance, ninety        recipients who report
                              percent of the            development of specific
                              Development and           policies, procedures,
                              Evaluation of Objective   and operational changes
                              Classification Systems    which increase
                              (OCS) technical           objectivity in decision-
                              assistance recipients     making in their inmate
                              will develop and          classification system.
                              implement an inmate
                              objective classification
                              system.

Office of the  Audit,         Issue audit products      Meet with auditees, when
Inspector      Inspections    that promote economy,     feasible, to review
General        and            effectiveness and         findings and conclusions
               Investigation  efficiency within the     and co-develop
               s              Department.               recommendations for
                                                        improved operations
                                                        prior to issuance of
                                                        final reports.

                              Provide information and   Number of final reports
                              recommendations through   issued.
                              objective assessments
                              that identify             Number of reports
                              opportunities for         providing assurances of
                              improving Department      positive operations.
                              programs, operations
                              and/or information        Number of reports
                              systems. At least *       identifying one or more
                              percent of the            of the opportunities for
                              inspection reports will   improvement listed
                              either provide            above:
                              assurances of positive    a. results from self-
                              operations or identify    assessment;
                              one or more of the        b. survey results from
                              following types of        primary customers;
                              opportunities for         c. survey results from
                              improvements:             the AG and DAG.
                              1. productivity/
                              efficiency;
                              2. early warning of
                              emerging problems;
                              3. regulatory/
                              legislative change(s);
                              4. money savings and
                              financial improvements.

                              Reduce the processing     Average number of hours
                              time of referrals to      needed to review and
                              Departmental components   transmit referral to
                              to 24 hours.              appropriate component
                                                        for action.

                                                        Levels of review
                                                        required.

                              Provide written           Issuance of 7-day letter
                              notification of serious/  to the Congress.
                              critical problems,
                              abuses and/or             Issuance of semiannual
                              deficiencies within       report to the Attorney
                              Department components.    General and Congress.

                              Assist Department         Issue Notifications of
                              management in the         Irregularities based on
                              prevention of fraud and   facts detected as a
                              abuse in Department of    result of audit work.
                              Justice.

                              Increase the number of    Number of employees
                              senior Department         attending integrity
                              officials and employees   briefings.
                              in high risk groups
                              reached through
                              Integrity Awareness
                              Briefings.

                              Receive and process       Number of arrests.
                              allegations, including
                              investigating those       Number of indictments.
                              involving criminal
                              violations, and pursue    Number of convictions.
                              all phases of
                              prosecution to include    Number of complaints
                              arrest, indictment and    processed.
                              conviction.
                                                        Cases pending -start of
                                                        year.

                                                        Number of cases opened.

                                                        Number of cases closed.

                                                        Cases pending -end of
                                                        year.

Office of      Anti-Drug      To encourage the          Number of policy
Justice        Abuse Program  establishment of          centers, model
Programs                      policies, the             legislation, or model
                              development of            programs created or
                              strategies and            enhanced.
                              reallocation or
                              targeting of resources    Percent of programs with
                              to increase the           a comprehensive
                              effectiveness and         planning/strategy
                              efficiency of drug-and    development
                              crime-control and         requirement.
                              prevention efforts by:
                              o establishing * new and  Number of jurisdictions
                              expanding * existing      engaged in a
                              activities that develop   comprehensive planning/
                              model policies,           strategy development
                              legislation, and          process.
                              programs
                              o applying requirements   Trends in the allocation
                              for planning and          of formula grant funds
                              development of            to reflect a balance
                              strategies to * percent   across the criminal
                              more programs             justice system and among
                              o increasing the          the authorized purpose
                              comprehensiveness and     areas.
                              balance of the drug
                              control and violent       Number of new
                              crime strategies          demonstration programs
                              developed by the States   developed.
                              under the Formula Grant
                              Program.                  Number of demonstration
                                                        grants awarded.

                                                        Number of individuals
                                                        trained.
                                                        Number of jurisdictions
                                                        provided technical
                                                        assistance.

                              To provide State and      Number of new
                              local criminal justice    demonstration programs
                              agencies with state-of-   developed.
                              the-art information on
                              innovative and effective  Number of new or
                              programs, practices and   innovative programs
                              techniques by:            implemented under the
                              o increasing the number   Formula Grant Program.
                              of demonstration
                              programs by *             Number of demonstration
                              o increasing the number   grants awarded.
                              of new or innovative
                              formula grant programs    Number of publications
                              implemented by the        produced.
                              States by * percent
                              o developing and          Number of publications
                              publishing * new          disseminated.
                              publications which
                              describe and/or provide   Number of users
                              guidance on               accessing program
                              implementation of model   information
                              programs and practices    electronically.
                              o implementing new
                              outreach mechanisms to    Number of individuals
                              increase the number of    trained.
                              government officials and
                              criminal justice          Number of jurisdictions
                              practitioners who access  provided technical
                              program information by *  assistance.
                              percent.

                              To improve and enhance    Number of new
                              the capability of State   demonstration programs
                              and local agencies to     developed.
                              engage in effective
                              drug-and crime control    Number of demonstration
                              efforts by:               grants awarded.
                              o providing training to
                              * criminal justice        Number of training
                              practitioners             curriculums developed or
                              o providing technical     enhanced.
                              assistance to *
                              jurisdictions/agencies    Number of individuals
                              o developing and          trained.
                              implementing procedures
                              to obtain feedback from   Number of jurisdictions
                              those receiving training  provided technical
                              and technical assistance  assistance.
                              to assess changes and
                              improvements implemented
                              as a result of this
                              assistance.

                              To encourage and          Number of new
                              facilitate greater        demonstration programs
                              coordination and          developed.
                              cooperation among
                              Federal, State and local  Number of demonstration
                              units of government,      grants awarded.
                              within the criminal
                              justice system, between   Number of individuals
                              criminal justice          trained.
                              officials and the
                              community served, among   Number of jurisdictions
                              criminal justice,         provided technical
                              treatment and education   assistance.
                              agencies, and across
                              jurisdictional lines      Percent of programs with
                              by:                       a coordination/
                              o making the level of     cooperation
                              coordination and          requirement.
                              cooperation one of the
                              application review        Number of training
                              criteria for all grant    programs which provide
                              applications              guidance for improving
                              o incorporating guidance  coordination and
                              and methods for           cooperation.
                              improving coordination
                              and cooperation into *    Number of publications
                              training programs and *   which provide guidance
                              publications.             for improving
                                                        coordination and
                                                        cooperation.

               Crime Victims  Provide staff and         Execution of awards
               Fund           financial resources and   ceremony identifying the
                              incentives to encourage   most innovative
                              aggressive U.S.           initiatives for debt
                              Attorney, Bureau of       collection.
                              Prison, etc. efforts to
                              collect criminal fines    Dissemination of
                              and penalty assessments   information regarding
                              for deposits in the       innovative techniques
                              Crime Victims Fund to     for debt collection.
                              include:
                              (1) Coordinating and      Production of an
                              hosting the annual        information video on
                              Attorney General's award  impact of Crime Victim
                              ceremony recognizing      Fund dollars to support
                              Department of Justice     programs for crime
                              employees who have made   victims.
                              special efforts to
                              collect criminal fines    Draft legislative
                              and penalties from        language to amend the
                              convicted defendants;     Victims of Crime Act to
                              (2) Support department-   provide for increased
                              wide training for         penalty assessments and
                              financial litigation      fines, and to identify
                              unit staff on the use of  new revenue sources for
                              dollars collected from    the Fund.
                              convicted defendants;
                              (3) Support an
                              information video on the
                              programs supported with
                              Crime Victims Fund
                              dollars for use in
                              training debt collection
                              staff of the department;
                              and
                              (4) Seek legislative
                              amendments to increase
                              amounts assessed for
                              criminal fines and
                              penalty assessments and
                              identify new sources of
                              assessment.

                              Develop a time/task line  Development of a short-
                              for strategic planning,   and long-term funding
                              which would include:      plan.
                              (1) Appointing work
                              group leaders of          Plan projects emerging
                              Division Directors to     issues and responds to
                              manage and assign tasks   priorities established
                              to staff.                 by the victims
                              (2) Contacting various    community.
                              constituent groups,
                              through divisions or      Projections for program
                              working groups, to        funding are built into
                              discuss areas in which    the plan.
                              national leadership is
                              needed to identify gaps   Plan considers staff
                              in products and services  resources as well as
                              to victims of crime.      support from other
                              (3) Presenting            components of the
                              information gathered to   Department and federal
                              the working group         government.
                              leaders or Division
                              Directors. Leaders,
                              Division Directors, and
                              the OVC Director would
                              compile the
                              recommendations and
                              suggestions, which could
                              be consolidated into a
                              plan of action for OVC.
                              (4) Conducting an
                              investigation of what
                              has already been done by
                              other OJP Bureaus,
                              Federal agencies, public
                              and nonprofit
                              organizations in various
                              areas of victimization.
                              This information should
                              be maintained in a user-
                              friendly format for easy
                              access and to avoid
                              duplication of efforts.
                              (5) Evaluating staffing
                              needs based on the OVC
                              plan of action and
                              general goals of OVC.

                              To enhance the delivery   How many states have
                              of state VOCA             adopted the Automated
                              compensation and          State Crime Victim
                              assistance funds:         Compensation Tracking
                              (1) Increase the number   System?
                              of states that utilize
                              the Automated State       Does OVC make state
                              Crime Victim              grants awards earlier
                              Compensation Tracking     than in previous years?
                              System.
                              (2) Increase the speed    Is OVC able to respond
                              with which OVC processes  to more requests for
                              grant applications and    training and technical
                              makes annual              assistance than in
                              compensation and          previous years and do
                              assistance awards.        the training and
                              (3) Provide more          technical assistance
                              opportunities for         efforts reach more
                              training and technical    individuals or
                              assistance at the state   programs?
                              and local levels to
                              inform grant and          What contacts were made
                              subgrant recipients of    with OJP offices and
                              the functions of OVC and  bureaus to support
                              to assist in the          victims issues within
                              efficient filing of       each state?
                              grant applications.
                              (4) Solicit information   Were site visit
                              from OJP offices and      protocols revised to
                              bureaus, as well as the   incorporate soliciting
                              National Victims          missing information from
                              Resource Center, on       state victim service
                              victims issues within     agencies and state
                              each state.               grantees?
                              (5) Redesign site visit
                              protocols to incorporate  Were standardized
                              the solicitation of       questions developed that
                              missing information from  facilitated the
                              site visits of state      capturing of victim
                              victim service agencies,  issues with victim
                              in addition to state      professionals?
                              grantees.
                              (6) Develop standardized  Were information
                              questions that will       databases developed to
                              facilitate capturing      capture state victim
                              victim issues through     information?
                              meetings, telephone
                              contact, and letters.     Do permanent
                              (7) Capture information   compensation and
                              in a database or other    assistance files contain
                              type of easy retrieval    appropriate
                              mechanism.                information?
                              (8) Respond to emerging
                              issues where allowable    Were issues and
                              by statute or mission.    recommendations sought
                                                        from victim
                                                        professionals compiled
                                                        and presented to
                                                        Division and OVC
                                                        Directors?

                              To improve the Federal    Number of designated
                              criminal justice system   victim assistance
                              response to victims of    positions who provide
                              crime:                    services to Federal
                              (1) Increase the          crime victims.
                              provision of direct
                              services to victims of    Number and type of
                              Federal crime by the      training and technical
                              designation of victim-    assistance contacts.
                              witness assistance
                              positions.                Development and
                              (2) Expand provision of   dissemination of
                              training and technical    materials:
                              assistance to Federal     (a) Number of new
                              criminal justice          materials developed
                              personnel.                (b) Number of materials
                              (3) Expand the number     disseminated
                              and type of               (c) Number of agencies
                              informational materials   that receive materials.
                              provided to criminal
                              justice and victim        Number of Federal agency
                              assistance agencies and   contacts.
                              victims.
                              (4) Increase monitoring
                              efforts to Federal law
                              enforcement agencies
                              regarding compliance
                              with Federal victim
                              assistance statutes.

                              To assist Indian Tribes   Percentage of existing
                              to improve the            CJA programs with
                              investigation,            multidisciplinary
                              prosecution, and          protocols.
                              handling of serious
                              child abuse and child     Number of special-
                              sexual abuse cases in a   trained people.
                              manner that limits
                              additional trauma to      Number and type of
                              child victims:            training and technical
                              (1) Increase the          assistance contacts.
                              percentage of existing
                              Children's Justice Act
                              (CJA) programs that
                              establish the
                              multidisciplinary
                              protocols and procedures
                              to address the handling
                              of serious child abuse
                              cases.
                              (2) Increase the number
                              of specially trained
                              tribal investigators and
                              prosecutors to handle
                              child abuse.
                              (3) Increase the
                              effectiveness of
                              technical assistance
                              provided to OVC CJA
                              programs.

                              To improve the            Number of trainers and
                              availability and          training and technical
                              effectiveness of          assistance opportunities
                              training and technical    made available to
                              assistance:               states.
                              (1) Increase the
                              availability of training  Number of trainers and
                              and technical assistance  training and technical
                              to state grantees.        assistance opportunities
                              (2) Increase the          made available to
                              availability of training  Federal criminal justice
                              and technical assistance  system personnel.
                              to Federal criminal
                              justice personnel,        Number and type of
                              especially in response    materials and products
                              to new Federal crime      made available during
                              legislation and emerging  training and technical
                              issues.                   assistance initiatives.
                              (3) Increase the
                              availability of           Number of joint funded/
                              materials and products    supported training and
                              to be used during and     technical assistance
                              following the provision   ventures.
                              of training and
                              technical assistance.
                              (4) Increase the usage
                              of interactive or user-
                              friendly technologies to
                              disseminate training
                              materials widely and to
                              greater effect.
                              (5) Identify areas where
                              systemic change is
                              necessary to afford
                              victims opportunity for
                              participation in the
                              criminal justice
                              system.
                              (6) Maximize limited
                              discretionary funding by
                              leveraging OVC training
                              and technical assistance
                              dollars with activities
                              of other DOJ components
                              and federal agencies.
                              (7) Utilize the National
                              Victims Resource Center
                              for resource material
                              development, refinement
                              and dissemination, as
                              appropriate.

                              To increase               Number and quality of
                              opportunities for more    opportunities for
                              effective and efficient   coordination and
                              coordination of and       collaboration during the
                              collaboration on victims  program planning process
                              initiatives:              and generally throughout
                              (1) Increase meaningful   the year.
                              opportunities for
                              coordination and          Number and quality of
                              collaboration between     joint initiatives.
                              OVC and OJP Bureaus and
                              Offices during program    Number and quality of
                              planning and generally    opportunities for
                              throughout the year.      coordination and
                              (2) Increase number of    collaboration during the
                              jointly funded or staff   program process and
                              supported initiatives     generally throughout the
                              between OVC and OJP       year.
                              Bureaus and Offices.
                              (3) Increase meaningful   Number and quality of
                              opportunities for         opportunities for input
                              coordination and          and collaboration
                              collaboration between     between OVC and
                              OVC and Justice           organizations.
                              Department components,
                              as well as other Federal
                              agencies.
                              (4) Increase meaningful
                              opportunities for the
                              provision of input and
                              collaboration between
                              OVC and national victims
                              organizations and other
                              public and private
                              organizations that
                              address victim-related
                              concerns.

               Criminal       To collect and analyze    Major statistical series
               Justice        statistical information   perennially maintained,
               Statistical    on crime and the          intermittently
               Programs       operation of justice      maintained, and other
                              systems for the           special data
                              President, the Congress,  collections.
                              the Department, State
                              and local executives and  Number of statistical
                              officials, the media,     reports produced inhouse
                              and the public.           by BJS analysts.

                              To publish and            Number of statistical
                              disseminate statistical   reports produced inhouse
                              information on crime and  by BJS analysts.
                              the operation of justice
                              systems to the            Number of calls to BJS-
                              President, the Congress,  sponsored computerized
                              the Department, State     bulletin boards.
                              and local executives and
                              officials, the media,     Statistical and related
                              and the public.           reports prepared for BJS
                                                        by grantees and
                                                        contractors and
                                                        published by BJS.

                                                        Number of data sets and
                                                        documentation
                                                        disseminated by criminal
                                                        justice data archives.

                                                        Number of statistical
                                                        reports disseminated by
                                                        BJS Clearinghouse and
                                                        Drugs & Crime Data
                                                        Center & Clearinghouse.

                                                        Number of telephone
                                                        requests for data and
                                                        reports filled by the
                                                        BJS Clearinghouse and
                                                        Drugs & Crime Data
                                                        Center & Clearinghouse.

                              To conduct, support, and  Number of States
                              implement                 receiving assistance to
                              recommendations to        improve the quality of
                              improve the quality of    criminal history
                              justice statistics,       records.
                              records, and information
                              systems.                  Number of active grants
                                                        and cooperative
                                                        agreements maintained.

                              To encourage the          State statistical
                              development,              projects supported
                              maintenance, and          (grants/cooperative
                              utilization of State and  agreements).
                              local governmental
                              organizations and
                              facilities responsible
                              for the collection and
                              analysis of justice data
                              and statistics.

                              To protect the core       Number of participating
                              Bureau of Justice         states under the FIST
                              Statistics (BJS)          (Firearms Inquires
                              statistical series from   Statistical Program).
                              the base-erosion effects
                              of government-wide        Number of cities covered
                              salary cost of living     under the Leading
                              increases and to expand   Indicators Crime
                              and develop new data      Information System
                              collection efforts in     (LICINS).
                              areas where inadequate
                              information now exists.   Number of hospitals
                              These areas of expansion  sampled under the
                              include: leading          Internal Injuries
                              statistical indicators    Statistical Series.
                              of emerging crime trends
                              (LICINS); statistics on   Number of public
                              criminal history          defender offices
                              background checks         surveyed under Indigent
                              required by the Brady     Defense Statistical
                              Act and by the National   Series.
                              Child Protection Act
                              (Firearms Inquiries
                              Statistical Program);
                              statistical data on
                              intentional injuries,
                              such as domestic
                              violence and child
                              abuse, identified by
                              hospital emergency
                              rooms; and data on the
                              policies and practices
                              of public defender
                              offices.

               Juvenile       To aid in the             Training and technical
               Justice        prevention, reduction,    assistance to States and
               Programs       and treatment of          units of general local
                              juvenile crime and        government on
                              delinquency and to        implementation of
                              improve the               juvenile delinquency
                              administration of         prevention programs
                              juvenile justice by       funded under Title V of
                              providing the financial   the JJDP Act.
                              and technical support to
                              State and local units of  Technical assistance and
                              government, public and    training to law
                              private agencies,         enforcement and other
                              organizations and         local juvenile justice
                              institutions.             system officials;
                                                        juvenile corrections and
                                                        detention personnel,
                                                        juvenile court personnel
                                                        including judges and
                                                        juvenile court
                                                        administrators.

                              To facilitate, through    Technical assistance and
                              provision of technical/   training to States and
                              financial resources and   Territories on
                              national leadership full  compliance with the
                              compliance with the       mandates of the JJDP
                              Formula Grant Program     Act, i.e., training
                              legislative mandates      conferences, on-site
                              that:                     technical assistance,
                              o Status offenders and    and training meetings.
                              non-offenders not be
                              held in secure detention
                              and correctional
                              facilities;
                              o Juveniles found to be
                              delinquent, or status
                              offenders, shall be
                              separated from adult
                              persons incarcerated for
                              criminal offenses in
                              secure facilities;
                              o Juveniles held in
                              adult jails and lockups
                              in all States and
                              territories that
                              participate in the
                              Juvenile Justice and
                              Delinquency Prevention
                              Program shall be
                              removed;
                              o Participating states
                              address the over-
                              representation of
                              minority youth in secure
                              facilities; and
                              o Each state develop and
                              maintain a monitoring
                              compliance system as
                              required by Section
                              223(a)(15) of the Act
                              for purposes of
                              supporting maintenance
                              of compliance with the
                              deinstitutional,
                              separation and jail
                              removal requirements.

                              To disseminate            Enhanced information
                              information produced by   dissemination through
                              research, development,    increased publication
                              and demonstration         and distribution of
                              activities as well as     journals, reports,
                              training, technical       bulletins, summaries,
                              assistance, and           fact sheets and other
                              clearinghouse activities  serial publications in
                              on preventing and         both printed and
                              controlling juvenile      electronic formats.
                              delinquency and
                              improving the juvenile
                              justice system.

               Missing        To reduce the incidence   Law enforcement
               Children's     of crimes against         investigators trained on
               Program        children, particularly    techniques of
                              kidnapping and sexual     investigating missing
                              exploitation, and to      and exploited children.
                              improve the criminal
                              justice, social services  Training medical
                              and treatment systems     professionals on infant
                              that are responsible for  abductions.
                              dealing with these
                              crimes when they occur,
                              i.e., by providing
                              technical assistance and
                              training to law
                              enforcement agencies,
                              State and local
                              governments, private
                              non-profit agencies, and
                              individuals in the
                              prevention,
                              investigation,
                              prosecution and
                              treatment of the missing
                              or exploited child case
                              and in locating and
                              recovering missing
                              children.

                              To establish and          Instances of technical
                              maintain a national       assistance provided
                              resource center and       through a national
                              clearinghouse to:         clearinghouse and
                              (a) provide to State and  resource center for
                              local governments,        missing and exploited
                              public and private non-   children that provides
                              profit agencies, and      case services.
                              individuals information
                              regarding free or low     Brochures, manuals and
                              cost legal, restaurant,   child safety guides
                              lodging, and              developed, published and
                              transportation services   distributed on missing
                              available to benefit      and exploited children
                              missing children and      to law enforcement,
                              their families, and       parents and other
                              information on Federal    professionals.
                              programs available to
                              assist missing children
                              and their families;
                              (b) coordinate public
                              and private programs
                              that locate and recover
                              missing children;
                              (c) nationally
                              disseminate information
                              on innovative missing
                              childrens' programs,
                              services, and
                              legislation.

                              To improve                Calls received on the
                              responsiveness by         Hotline.
                              maintaining a 24-hour
                              national toll-free
                              telephone line where
                              individuals may report
                              information regarding
                              the location of missing
                              children and request
                              information on reuniting
                              such children with their
                              families.

                              To improve the            \a
                              effectiveness of
                              coordination among all
                              Federally funded
                              programs related to
                              missing children.

               Regional       To encourage and          Membership.
               Information    facilitate the rapid
               Sharing        exchange and sharing of   Total Subjects in
               System         information pertaining    Database.
                              to known or suspected
                              criminals or criminal     Inquiries.
                              activity among Federal,
                              State, and local law      Hits in Project/Other
                              enforcement agencies.     Files.

                                                        Arrests.

                                                        Narcotics Seizures.

                                                        Property Seizures.

                                                        Civil/RICO Seizures.

                                                        Analytical Service
                                                        Requests.

                                                        Analytical Products
                                                        Delivered.

                              To enhance coordination   Membership.
                              and communication among
                              participating agencies    Arrests.
                              in addressing multi-
                              jurisdictional crime.     Narcotics Seizures.

                                                        Property Seizures.

                                                        Civil/RICO Seizures.

                              To provide technical and  Agencies Borrowing
                              financial resources to    Equipment.
                              augment existing multi-
                              jurisdictional            Individuals Trained.
                              enforcement resources
                              (including loaning        Agencies Receiving
                              specialized equipment,    Financial
                              training, and             Assistance.
                              investigative expenses).

               Research,      Sponsor research to       Firearms Demonstration
               Evaluation,    accumulate information    Projects.
               and            and make significant
               Demonstration  advances in knowledge on  State & Local Research
               Programs       priority areas of         Development
                              firearms, youth and       Enhancements.
                              violence, drug and
                              alcohol-related crime;    Co-Funded, Interagency
                              the consequences of       Partnerships.
                              crime; crime prevention
                              and improvements in the
                              effectiveness of the
                              criminal justice system.
                              Develop State and local
                              capacity to conduct
                              research and increase
                              co-funded interagency
                              partnerships.

                              Increase and strengthen   Percent of Experimental
                              the evaluations of        Impact Evaluation.
                              programs to learn what
                              is working to prevent     Develop Evaluation
                              and reduce crime.         Program on Victim
                                                        Services: number of
                                                        projects.

                                                        Number of Projects using
                                                        Innovative Evaluation
                                                        Techniques.

                              Identify, develop,        Percent of Technology
                              adapt, or transfer tools  Projects Developing
                              to the criminal justice   Prototypes.
                              system capable of
                              improving the safety of   Number of Technologies
                              the public and law        Actively Considered for
                              enforcement and           Commercial Development.
                              corrections personnel
                              and of improving the      Number of Products
                              efficiency and            Evaluated for Law
                              effectiveness of law      Enforcement
                              enforcement and           Suitability.
                              corrections personnel in
                              local, State, and         Number of Law
                              Federal agencies.         Enforcement Lives saved
                                                        by National Institute of
                                                        Justice (NIJ)
                                                        technology.

                              Develop, expand and       Monthly bulletin board
                              increase the use of       users.
                              modern communications
                              technologies,             CD-ROM's sold/yr.
                              publications formats and
                              research applications     Monthly Internet
                              and training products     contacts.
                              available to the field.
                                                        Number of publication
                                                        formats added to base of
                                                        8 NIJ series.

                                                        Percent grantees sending
                                                        public files
                                                        electronically.

                                                        Number of research
                                                        applications & training
                                                        products annually.

               Victims of     To improve the quality    Provide technical
               Child Abuse    of local and Federal      assistance and training
                              child abuse prosecution   to prosecutors on the
                              by providing training     handling of child abuse
                              and technical assistance  and neglect cases.
                              to prosecutors on the
                              handling of child abuse
                              and neglect cases.

                              To establish a            Establish and operate
                              children's advocacy       four regional children's
                              program to: (1) focus     advocacy centers for
                              attention on child        purposes of delivery of
                              victims by assisting      technical assistance,
                              communities in            networking and training
                              developing child-         to local children's
                              focused community-        advocacy centers and
                              oriented, facility-       organizations interested
                              based programs designed   in developing centers.
                              to improve the resources
                              available to children     To increase membership
                              and families; (2)         in the National Network
                              provide support for       of Children's Advocacy
                              nonoffending family       Centers.
                              members; (3) enhance
                              coordination among
                              community agencies and
                              professionals involved
                              in the intervention,
                              prevention, prosecution,
                              and investigation
                              systems that respond to
                              child abuse cases; and
                              (4) train physicians and
                              other health care and
                              mental health care
                              professionals in the
                              multidisciplinary
                              approach to child abuse
                              so that trained medical
                              personnel will be
                              available to provide
                              medical support to
                              community agencies and
                              professionals involved
                              in the intervention,
                              prevention, prosecution,
                              and investigation
                              systems that respond to
                              child abuse cases.

                              To develop resource       To train judges and
                              guidelines for the        court officers in the
                              juvenile and family       resource guidelines and
                              courts' handling of       their implementation.
                              abuse and neglect cases
                              and a comprehensive       To disseminate resource
                              training curriculum       guidelines nation-wide
                              designed to improve the   to judicial
                              judicial system's         organizations and write
                              handling of abuse and     articles about them for
                              neglect cases and to      the judicial
                              develop a technical       periodicals.
                              assistance package that
                              will allow for the
                              transfer of preferred
                              practice and resource
                              guidelines to other
                              juvenile court
                              jurisdictions to improve
                              the effectiveness of
                              processing child abuse
                              and neglect cases.

                              To provide technical      Increase the number of
                              assistance, information   CASA volunteers.
                              and support to Court
                              Appointed Special         Increase local CASA
                              Advocate (CASA)           programs operating in 50
                              programs, as well as      states.
                              information and
                              assistance to
                              communities developing
                              new programs, and
                              provide support to
                              existing and developing
                              State organizations on
                              issues such as the
                              development of goals and
                              objectives, State
                              legislation, and State
                              standards to strengthen
                              local programs.

Organized      Drug           In FY 1995, the Regional  Number of International
Crime Drug     Intelligence   Drug Intelligence Squads  Core Organizations
Enforcement                   (RDIS) will continue to   Identified.
Task Force                    identify the
Program                       international and         Number of Domestic Core
                              domestic core             Organizations
                              organizations and the     Identified.
                              international/domestic
                              secondary organizational  Number of Secondary
                              networks. This is an on-  Organizations
                              going and cumulative      identified.
                              process and is not now
                              quantified. The FY 1994
                              Performance Measurement
                              analysis will, however,
                              begin to provide
                              benchmark data.

                              In FY 1995, the RDISs     Number of OCDETF
                              will continue to support  Investigations Supported
                              all on-going approved     by RDIS Analysis.
                              OCDETF investigations,
                              as requested by the
                              investigative teams. The
                              FY 1994 and FY 1995
                              Performance Measurement
                              analyses will begin to
                              provide benchmark data
                              to quantify the number
                              of investigations which
                              require this type of
                              assistance in FY 1996.

                              In FY 1995, the RDISs     Number of OCDETF
                              will support the OCDETF   Investigation Initiation
                              Coordination Group in     Proposals Reviewed and
                              its role of approving     Supported by RDIS
                              investigation initiation  Analysis.
                              proposals for inclusion
                              into the OCDETF Program.  Number of Meetings with
                              This will be              the OCDETF Coordination
                              accomplished by a pre-    Group.
                              approval analysis on all
                              OCDETF investigation
                              initiation proposals.
                              Members of the RDIS will
                              meet regularly with
                              members of the OCDETF
                              Coordination Group to
                              coordinate its service
                              of intelligence
                              coordination for all
                              Federal, State, and
                              local enforcement for
                              the region and between
                              regions.

                              In FY 1995, the RDIS      Number of PMRs reviewed
                              will review all           for Dismantlement.
                              Performance Measurement
                              Reports (PMR) and will    Number of PMRs reviewed
                              provide input to support  for Disruption.
                              the OCDETF Coordination
                              Group and the agencies    Number of Analyses for
                              in their determination    "Retargeting"
                              of whether OCDETF         Investigation Initiation
                              specific investigations   Proposals.
                              and prosecutions have
                              dismantled the targeted
                              organization. The RDISs
                              will periodically review
                              those reports comparing
                              the data to determine
                              whether other
                              organizations are
                              attempting to fill the
                              void. If "backfill"
                              occurs, the RDIS will
                              assist the operating
                              agencies in targeting
                              all of those replacement
                              organizations.
                              Similarly, the RDIS will
                              review all PMRs and will
                              provide input to aid in
                              determining the extent
                              to which organizations
                              have been disrupted. The
                              RDIS will periodically
                              review those reports and
                              compare them with
                              intelligence data to
                              facilitate for renewed
                              attacks on the remaining
                              portions of the
                              organization.





               Drug Law       The first Annual          Number of active
               Enforcement    Performance Goal for      investigations at the
                              1995 is to compare the    end of the year.
                              existing OCDETF
                              Management Information    Number of inactive
                              System (MIS) basic        investigations at the
                              output data with          end of the year.
                              preceding years outputs
                              and to identify any       Number of investigations
                              extraordinary trends      closed during the year.
                              caused by budget levels,
                              new initiatives or        Number of drug
                              priorities, or other      organization
                              external influences.      investigations closed
                                                        during the year.

                                                        Number of violent drug
                                                        organization
                                                        investigations closed
                                                        during the year.

                                                        Number of potentially
                                                        violent drug
                                                        organization
                                                        investigations closed
                                                        during the year.

                                                        Number of money
                                                        laundering organization
                                                        investigations closed
                                                        during the year.

                                                        Agency participation.

                              The second Annual         Number of investigations
                              Performance Goal for      closed during the year
                              1995 is to establish a    in which the targeted
                              benchmark (baseline) of   organization was
                              dismantlements and        dismantled.
                              disruptions of criminal
                              organizations.            Number of investigations
                                                        closed during the year
                                                        in which the targeted
                                                        organization was
                                                        disrupted.

                              The third Annual          Number of investigations
                              Performance Goal for FY   closed during the year
                              1995, is to compare       in which the targeted
                              dismantlements and        organization was
                              disruptions of criminal   dismantled.
                              organizations closed
                              during FY 1995 against    Number of investigations
                              the benchmark.            closed during the year
                                                        in which the targeted
                                                        organization was
                                                        disrupted.

                              The fourth Annual         Number of investigations
                              Performance Goal for FY   closed during the year
                              1995 is to use the        in which the targeted
                              Performance Measurement   organization was
                              analysis and report to    dismantled.
                              develop a Strategic
                              Performance Plan for FY   Number of investigations
                              1996.                     closed during the year
                                                        in which the targeted
                                                        organization was
                                                        disrupted.

               Prosecution    The first Annual          Number of prosecutions
                              Performance Goal for      completed during the
                              1995 is to compare the    year in which the
                              existing OCDETF MIS       targeted organization
                              basic output data with    was dismantled.
                              preceding years' outputs
                              and to identify any       Number of prosecutions
                              extraordinary trends      completed during the
                              caused by budget levels,  year in which the
                              new initiatives or        targeted organization
                              priorities, or other      was disrupted.
                              external influences.
                                                        Number of active
                                                        prosecutions at the end
                                                        of the year.

                                                        Number of prosecutions
                                                        completed during the
                                                        year.

                                                        Number of drug
                                                        organization
                                                        prosecutions completed
                                                        during the year.

                                                        Number of violent drug
                                                        organization
                                                        prosecutions completed
                                                        during the year.

                                                        Number of potentially
                                                        violent drug
                                                        organization
                                                        prosecutions completed
                                                        during the year.

                                                        Number of money
                                                        laundering organization
                                                        prosecutions completed
                                                        during the year.

                                                        Number of Indictments/
                                                        Informations received
                                                        during the year.

                                                        Number of Defendants
                                                        Charged.

                                                        Number of Defendants
                                                        Pled/Found Guilty.

                                                        Amount of Assets
                                                        Forfeited.

Tax Division   Civil Tax      Speedy, economical, and   Percentage of cases
               Litigation     just resolution of        brought against the
                              claims brought against    United States, its
                              the Government will       agencies, and/or
                              yield successful          officers with successful
                              conclusions for * of      conclusions.
                              defensive litigation
                              cases.

                              Speedy, economical, and   Percentage of
                              just resolution of        affirmative litigation
                              affirmative litigation    requested by client
                              will yield successful     agencies with successful
                              conclusions for * of      conclusions.
                              cases referred by client
                              agencies.

                              Speedy and economical     Dollars collected per
                              collection of debts owed  attorney work year
                              to the United States      related to debt
                              will result in a return   collection.
                              of millions of dollars
                              for every attorney
                              workyear expended.

               Criminal Tax   Initial reviews of grand  Average days per initial
               Prosecution    jury and administrative   review.
                              cases will be completed   Completions within 90
                              in an average of * days,  days.
                              with * of cases being
                              completed within * days.

                              U.S. Attorneys' requests  Litigation requests in
                              for litigation            legal source income
                              assistance, both at the   cases honored.
                              trial level and the
                              appellate level, will be  Litigation requests in
                              honored at the rate of *  targeted enforcement
                              for both legal source     cases honored.
                              income and targeted
                              enforcement area cases.

                              Significant               Rate of participation in
                              miscellaneous activities  miscellaneous
                              will support criminal     activities.
                              enforcement effort (i.e.
                              training the Assistant
                              U.S. Attorneys; revising
                              and updating the
                              Criminal Tax Manual;
                              participating in treaty
                              negotiations; commenting
                              on legislative
                              proposals, amendments to
                              the Sentencing
                              Guidelines, amendments
                              to the federal rules and
                              other matters; and
                              participating in task
                              forces).

               Federal        Win, at least in part, *  Percentage of taxpayer
               Appellate      of taxpayer appeals and   appeals won, at least in
               Activity       * of Government appeals.  part, by the
                                                        Government.

                                                        Percentage of Government
                                                        appeals in which at
                                                        least part of the relief
                                                        sought is awarded.

                              Maintain the current      Number of briefs, reply
                              level of production per   briefs, and petitions
                              attorney.                 filed per attorney
                                                        workyear.

United States  ADP/           Improvement of the        \a
Marshals       Telecommunica  capacity to gather,
Service        tions          analyze and use data in
                              support of resource
                              allocation, financial
                              planning, and
                              operational and
                              managerial decision-
                              making.

                              Improvement of the        Radios repaired.
                              capacity to communicate
                              during security and       Radios replaced.
                              fugitive operations
                              through repair and        Telephones repaired.
                              replacement of radio
                              equipment.                Telephones replaced.

                              To eliminate, surplus     ADP equipment replaced.
                              and replace when needed,
                              all desktop personal
                              computers that do not
                              meet current USMS
                              information technology
                              standards and/or have
                              exceeded its expected
                              life cycle, pursuant to
                              agency standards.

                              To provide basic,         The number of HQ users
                              network connecting to     on the network.
                              all USMS manned offices
                              in the field.

                              To eliminate the use of   The number of suboffices
                              expensive, outdated,      within network districts
                              telecommunications        using network
                              approaches using modern,  technologies to access
                              opens systems             USMS and DOJ
                              technology.               applications.

                              To pursue the best        The number of DOJ and
                              available network         USMS applications
                              solutions for all USMS    accessed through the
                              users based upon sound    network.
                              business, economic and
                              technological decisions.

               Fugitive       Maintain the current      Number of felony
               Apprehension   level of arrests on       warrants received.
                              newly issued USMS felony
                              warrants (less than 1     Number of felony
                              year old) and close at    warrants closed.
                              least 70% of the
                              priority warrants.

                              Systematically reduce     Number of felony
                              the backlog of unserved   warrants closed.
                              felony warrants (e.g.,
                              those cases from 1 to 3
                              years old).

               Management     Replacement of 1200       Protective vests
               and            existing protective       purchased.
               Administratio  vests, and purchase of
               n              load-bearing vests for
                              Special Operations
                              Group.

                              Repair and replacement    Electronic security
                              of defective or           equipment purchased.
                              inoperable security
                              equipment in USMS
                              offices, such as
                              electronic security
                              cameras and controlled
                              access systems.

                              Restore funding for PCS   Number of PCS moves.
                              moves to level prior to
                              FY 1994 cuts.

                              Ensure compliance with    Number of informal EEO
                              regulatory timeframes     counselings completed
                              for conducting EEO        within 30, 90 days.
                              counselings,
                              investigations, and       Percentage of
                              adjudications.            counselings resulting in
                                                        formal complaints.

                                                        Number of EEO
                                                        investigations completed
                                                        within 180 days.

                                                        Number of EEO
                                                        investigations requiring
                                                        supplemental
                                                        investigation.

                                                        Number of final agency
                                                        decisions issued within
                                                        60 days.

                              Ensure that women,        Number of minority/
                              minorities, and persons   disabled applications
                              with disabilities are     received compared to
                              provided equal            number of total
                              opportunity for           applications received.
                              employment, promotions,
                              training, etc.            Number of minority/
                                                        disabled applicants
                                                        hired compared to total
                                                        applicants hired.

                              \b                        Number of trips to
                                                        respond to critical
                                                        incidents.

                              \b                        Implementation of
                                                        Administratively
                                                        Determined pay.

               National       Zero tolerance of late    Number of complaints
               Prisoner       priority and normal       regarding late prisoner
               Transportatio  prisoner movements.       arrivals.
               n
                                                        Number of prisoners
                                                        moved compared to number
                                                        requested.

                                                        Number of movements
                                                        requiring special
                                                        handling to meet court
                                                        or Speedy Trial
                                                        deadlines.

                                                        Number of prisoner
                                                        requests processed.

                              Implement a semi-         \a
                              automated scheduling
                              system (OTIS) which
                              would enable the
                              Prisoner Transportation
                              Division to provide more
                              efficient service to
                              USMS Districts, BOP
                              institutions and other
                              agencies.

                              Reduce the cost of        Number of days and stops
                              prisoner transportation   per each USMS owned
                              by reduction in flight    large aircraft (Boeing
                              time and increase in      727).
                              prisoner load per
                              airlift stop.             Number of days and stops
                                                        per each USMS owned
                                                        small aircraft (SOAP).

                                                        Number of commercial
                                                        small aircraft charters.

                              Development and           \a
                              implementation of the
                              Offender Tracking
                              Information System.

               Protection of  Personnel and equipment   New constructed projects
               the Judicial   to ensure that new and    completed.
               Process        renovated federal
                              courthouses can open on   New renovation projects
                              schedule with adequate    completed.
                              security.
                                                        Equipment purchased to
                                                        enhance security of
                                                        court proceedings.

                              Adequate funding to       \a
                              ensure that the USMS is
                              not forced to reduce
                              security in most
                              districts in order to
                              provide adequate
                              security for those
                              districts facing extreme
                              circumstances.

                              Improvement of current    \a
                              and development of
                              information systems,
                              including the Threat
                              Analysis System, the
                              Judicial Security System
                              and the Special
                              Assignments System.

                              Funds to enable purchase  Number of vehicles
                              of vehicles on a four-    purchased.
                              year cycle.

                              Positions and funds for   \a
                              equipment and support
                              personnel in court
                              security operations.

                              \b                        Number of task forces.

               Seized Assets  The percentage of         Number of properties
               Management     forfeited real property   seized and/or disposed.
                              in our inventory pending
                              disposal for more than    Number of forfeited real
                              12 months should be less  properties on-hand
                              than 50% of the overall   pending disposition.
                              forfeited real property
                              pending disposition.      Number of real
                                                        properties sold during
                                                        performance period.

                                                        Of forfeited real
                                                        properties pending
                                                        disposition:
                                                        -percent forfeited in 0-
                                                        12 months
                                                        -percent forfeited > 12
                                                        months.

                                                        Of real properties
                                                        disposed:
                                                        -percent disposed of < =
                                                        12 months after
                                                        forfeiture
                                                        -percent disposed of >
                                                        12 months after
                                                        forfeiture.

                              The percentage of         Number of properties
                              forfeited personal        seized and/or disposed.
                              property in our
                              inventory pending
                              disposal for more than
                              120 days should be less
                              than 33% of the overall
                              forfeited personal
                              property pending
                              disposition.

                              The percentage of assets  Fair market value of
                              sold for less than 85%    properties sold during
                              of appraised value        performance period/sale
                              should not exceed 25% of  price of properties
                              all sales during the      sold.
                              performance period.

               Service of     Establish service of      Percent of districts
               Legal Process  process feeds that are    with fees lower than the
                              fair and competitive      median market process
                              with private process      delivery cost in the
                              servers.                  district's geographic
                                                        area.

                              Complete and implement    Percent of districts
                              the automated system for  with completed and
                              reporting service of      implemented automated
                              process in all            system.
                              districts.

                              Decrease backlog of       Previous number of
                              process by 25% on an      backlogged process.
                              annual basis.
                                                        Current number of
                                                        backlogged process.

               Training       To improve training       The number of training
                              provided to all Basic     programs conducted.
                              Deputy candidates
                              assigned to the Academy   Number of students
                              in an effort to enhance   trained.
                              their skills upon
                              graduation.

                              To increase the number    Number of DUSMs trained.
                              of deputy marshals
                              trained by increasing
                              the number and types of
                              classes held.

                              To improve the cost-      Number of video
                              effectiveness of          conferencing sites.
                              training through
                              alternate means of
                              training, such as video
                              conferencing.

U.S. National  Administrativ  Provide for USNCB case    Percentage of cases
Central        e Support      tracking through total    tracked by USNCB total
Bureau -       Division       system integration and    system integration and
INTERPOL                      utilization of a          utilization of a
                              relational database.      relational database.
                              Cases tracked by 1996
                              will be * percent.

                              Establish and maintain    Percentage of accurate
                              accurate transfer of      transfers of INTERPOL
                              INTERPOL General          General Secretariat's
                              Secretariat's Automated   Automated Search
                              Search Facility Mail      Facility Mail system and
                              system and ensure         ensure compatibility
                              compatibility with USNCB  with USNCB data systems.
                              data systems.

                              Re-engineer USNCB travel  Percentage of USNCB
                              Process through system    travel processed through
                              automation. Reduce paper  system automation.
                              filing of travel
                              vouchers and
                              authorizations by 50
                              percent in FY 1995 and *
                              percent by FY 1996.

               Criminal       Expedite time frame for   Percentage reduction in
               Investigation  message processing of     for message processing
               s Division     routine criminal records  of routine criminal
                              checks by * percent.      records.

                              Increase response time    Response time for
                              for processing of gun     processing of gun and
                              and weapons tracing by *  weapons tracing through
                              percent through           automation.
                              automation.

               Drug           Increase INTERPOL         Percentage of INTERPOL
               Investigation  originated information    originated information
               s Division     in the Drug Enforcement   in the Drug Enforcement
                              Administration's          Administration's
                              Narcotics and Dangerous   Narcotics and Dangerous
                              Drugs Information System  Drugs Information System
                              (NADDIS) Database by *    (NADDIS) Database.
                              percent.

                              Provide to the U.S. law   Number of arrests
                              enforcement community     declared drug fugitives
                              assistance to arrest and  apprehended as a result
                              extradite declared drug   of INTERPOL resources.
                              fugitives by increasing
                              the usage of INTERPOL
                              resources by * percent.
                                                        Number of registered
                              A. Register significant   significant U.S. Drug
                              U.S. Drug Fugitives on    Fugitives registered on
                              the INTERPOL              the INTERPOL
                              Communications channel    communications channel
                              and in the INTERPOL       and Red Notice program.
                              Notice program.

                              Register all INTERPOL     Percentage of registered
                              declared fugitives (Red   all INTERPOL declared
                              Notices) in the DEA       fugitives (red notices)
                              NADDIS database.          registered in the DEA
                                                        NADDIS database.

               Financial/     Increase percentage of    Percentage increase of
               Fraud          information disseminated  information disseminated
               Investigation  to law enforcement        to law enforcement
               s Division     community on Fraud        community on Fraud
                              schemes provided under    schemes provided under
                              INTERPOL Purple Notices   INTERPOL Purple Notices.
                              by * percent.

                              Increase by * percent     Percentage increase of
                              the number of requests    the number of requests
                              for criminal cases        for criminal cases
                              support on frauds         support on frauds
                              including credit card,    including credit card,
                              bank and money            bank and money
                              laundering.               laundering.

               Fugitive       Increase utilization of   Percentage increase
               Investigation  INTERPOL network by *     utilization of INTERPOL
               s Division     percent for missing       network for missing
                              children through          children through
                              incorporation of data     incorporation of data
                              from National Center for  from National Center for
                              Missing and Exploited     Missing and Exploited
                              Children for issuance of  Children.
                              Yellow Notices on
                              missing persons.

                              Increase the number of    Percentage increase of
                              U.S. Federal law          U.S. Federal law
                              enforcement requests for  enforcement requests for
                              INTERPOL notices by *     INTERPOL notices.
                              percent by increase
                              awareness through         Number of awareness
                              training, outreach and    raising actions through
                              conferences.              training, outreach and
                                                        conferences.

               Investigative  Increase by * percent     Percentage increase of
               Support        the collection of         the collection of
               Division       statistical and           statistical and
                              identifying data for      identifying data for
                              foreign nationals         foreign nationals
                              arrested in U.S. for      arrested in U.S. for
                              reporting to INTERPOL     reporting to INTERPOL
                              General Secretariat and   General Secretariat and
                              other National Central    other National Central
                              Bureaus.                  Bureaus.

                              Increase by * percent     Percentage of case
                              the automation of case    documentation, requests
                              documentation, requests   and message traffic
                              and message traffic       procedures automated.
                              procedures.

               Office of the  Sponsor Conferences to    Percentage of
               Chief          discuss and seek          participation of
                              solutions to law          INTERPOL Members in
                              enforcement problems.     Regional and
                                                        International
                                                        conferences.

                              Increase participation    Percentage increase in
                              of U.S. Federal law       participation of U.S.
                              enforcement agencies by   Federal law enforcement
                              increasing the            agencies by the Federal
                              percentage of Federal     agency detailees at
                              agency detailee by *      USNCB.
                              percent.

                              Establish and maintain    Number of Liaison
                              increased liaison         contacts and increase
                              activities with Federal,  agency use of INTERPOL-
                              State and local agencies  USNCB by Federal, State
                              to ensure INTERPOL        and local agencies.
                              channel utilization.

               State Liaison  Increase the number of    Number of requests
               Division       requests received from    received from State and
                              State and local law       local law enforcement
                              enforcement agencies by   agencies for violent
                              * percent for violent     crime fugitives.
                              crime fugitives.

                              Increase feedback of      Number of responses to
                              utility of INTERPOL       feedback requests of
                              notices to State and      utility of INTERPOL
                              local law enforcement     notices to State and
                              agencies by * percent.    local law enforcement
                                                        agencies.

U.S. Parole    Parole         Increase the number of    Hearings and Record
Commission                    hearings conducted by     Reviews.
                              each examiner by *
                              percent.

                              Total hearing and record  Hearings and Record
                              review workload will      Reviews.
                              decrease by * percent
                              while hearing examiner    Hearing Examiners.
                              staff is expected to
                              drop by approximately *
                              percent.

                              Total positions will be   Full-time Permanent
                              reduced by * percent      Positions.
                              with about a * percent
                              reduction in total        Authorized Workyears.
                              workyears, with a
                              further * percent
                              reduction to be
                              annualized in 1997.

United States  Administratio  Require private trustees  Reduce the percentage of
Trustees       n of Cases     to close all old chapter  old chapter 7 cases:
Program                       7 cases unless the        a) Percentage of pre-
                              United States Trustee     1989 chapter 7 cases
                              certifies in writing      closed.
                              that a legitimate basis   b) Number of old cases
                              exists for a case         as a percentage of the
                              remaining open. Old       total chapter 7
                              cases are defined as      caseload.
                              cases 3 years and older.
                              The goal was instituted
                              in 1992 when there were
                              33,132 pre-1989 cases
                              which remained open. As
                              of July 1994, 92 percent
                              of those cases had been
                              closed.

                              Move to close or convert  Reduce the number of old
                              "old" (more than 3        chapter 11 cases:
                              years) chapter 11 cases   Number of old chapter 11
                              with unconfirmed plans    cases as a percentage of
                              of reorganization         total chapter 11 cases.
                              beginning with cases
                              that were filed in 1989
                              or earlier unless the
                              United States Trustee
                              certifies in writing
                              that a legitimate basis
                              exists for a case
                              remaining open.

                              Chapter 7, 12, and 13     Increase the number of
                              trustee vacancies will    advertisements carried
                              be advertised in order    in minority
                              to make the opportunity   publications.
                              to serve as a private
                              trustee widely known in
                              the community.

                              Special efforts will be   Increase opportunities
                              made by United States     for minorities, women
                              Trustees in the           and the disabled:
                              recruitment and           a) Increase the
                              appointment process to    percentage of minority
                              involve minorities,       trustees.
                              women and those with      b) Increase the
                              disabling conditions so   percentage of women
                              that the body of          trustees.
                              trustees reflects the     c) Increase number of
                              region's broad            diversity training
                              diversity.                opportunities in field
                                                        program.

                              The performance of each   Reduce the number of
                              chapter 7, 12, or 13      non-panel trustees
                              trustee will be           assigned cases from
                              evaluated and a written   April 1992 benchmark.
                              report prepared and
                              shared with the trustee
                              (AOC). Efforts will be
                              made to reduce the
                              number of non-panel
                              trustees with assigned
                              cases.

                              U.S. Trustees will        Increase the Percentage
                              collect and analyze data  of estate funds
                              showing the percent of    distributed to unsecured
                              estate funds each         chapter 7 creditors
                              chapter 7 trustee         using 8/92 benchmark.
                              distributes to unsecured
                              creditors (AOC).

                              Engage in a series of     Strengthen the criminal
                              joint training            referral process to
                              activities with the U.S.  result in a greater
                              Attorneys, Federal        conviction rate.
                              Bureau of Investigation
                              and other law             Joint training
                              enforcement agencies.     activities.

                              Develop and train teams   Train teams of
                              of bankruptcy analysts    bankruptcy analysts.
                              to perform financial
                              reconstructions
                              necessary for the
                              referral and prosecution
                              of private trustee
                              embezzlements.

                              Launch an initiative to   Launch debtor fraud
                              foster the referral for   initiative.
                              prosecution or other
                              appropriation action of
                              entities such as
                              petition and typing
                              mills.

                              Develop & distribute      Develop training films
                              series of training films  on fraud.
                              on bankruptcy fraud and
                              criminal referrals.

                              Analyze each chapter 7,   Improve the national
                              12, and 13 trustee's      percentage of total
                              cost of case              distribution to
                              administration and        unsecured creditors.
                              compare that figure with
                              the return to unsecured
                              creditors.

                              Place greater scrutiny    Percentage of standing
                              on reviewing the budgets  trustee's budgets
                              and administrative costs  reviewed by Program
                              of standing trustees.     staff.

                              Develop and disseminate   Develop professional fee
                              a new format for          review format.
                              reviewing applications
                              for professional fees.    Forward proposal to
                                                        department.

               Management     Issue new guidelines on   Issue guidelines on the
               and            the administration of     Administration of
               Administratio  chapter 11 cases which    Chapter 11 cases.
               n              focus on the necessity
                              of meeting time frames
                              set for each phase of a
                              case.

                              Conduct training of       Train managers and staff
                              managers and staff on     on implementation of
                              implementation of         chapter 11 guidelines.
                              chapter 11 guidelines
                              and case closing
                              initiatives.

                              Chapter 7, 12, and 13     Private trustee security
                              trustees will be          investigations:
                              required to update their  ï¿½FBI background
                              security packages each    reinvestigations of
                              year and receive          private trustees.
                              complete periodic         ï¿½OPM Name & fingerprint
                              background                checks.
                              reinvestigations. (M&A)

                              New policies will be      Policy initiatives:
                              implemented               ï¿½Chapter 7 Policy
                              strengthening current     Initiative.
                              monitoring requirement    ï¿½Chapter 12 and 13
                              applicable to chapter 7,  Policy Initiative.
                              12, and 13 trustees.

                              Chapter 7 Initiatives     Chapter 7 Initiatives
                              will be refined.          Refined.

                              More detailed guidance    Chapter 11 guidance.
                              on chapter 11 will be
                              distributed.

                              All managers in the       Number of Manager and
                              Program will be trained   Initiative training
                              on new policy             seminars.
                              initiatives to ensure a
                              common understanding of
                              provisions.

                              The number of audits of   Increase the percentage
                              chapter 7 trustees will   of trustees audited:
                              be increased and follow-  Percentage of chapter 7
                              up on audit findings      trustees audited.
                              will be strengthened.

                              Chapter 12 and 13         Increase the percentage
                              trustees will be subject  of trustees audited:
                              to an annual audit and    a) Percentage of chapter
                              their performance will    12 trustees audited.
                              be scrutinized.           b) Percentage of chapter
                                                        13 trustees audited.

                              Analysis will be          Number of Audit
                              completed of all audit    findings:
                              findings of chapter 7,    a) Chapter 7 audit
                              12, and 13 trustee        findings.
                              operations to identify    b) Chapter 12 audit
                              common problems and       findings.
                              analysis will be shared
                              with all United States
                              Trustees.

                              Conduct a risk analysis   Risk Analysis.
                              of the Program's
                              Automated Case
                              Management System.

                              Conduct requirements      Requirements Analysis.
                              analysis to determine
                              information management
                              requirements of the
                              Program.

                              Facilitate the            Develop Prototype and
                              electronic exchange of    test pilot sites of new
                              information throughout    comprehensive automated
                              the Program.              information system.

                                                        Electronic exchange of
                                                        information:
                                                        a) On-line access to
                                                        chapter 11 billing file
                                                        for field offices.

               Administratio  Conduct a pilot program   Expand the Program's
               n of Cases/    in 10 U.S. Trustee        Diversity Initiatives:
               Management     offices to expand the     a) Pilot program in 10
               and            Program's diversity       offices.
               Administratio  initiatives to include
               n              increased employee
                              sensitivity training,
                              trustee awareness
                              training and community
                              outreach.

                              Conduct diversity         Expand the Program's
                              training sessions for     Diversity Initiatives:
                              managers.                 a) Diversity training
                                                        for managers.
                                                        b) Increase training
                                                        opportunities through
                                                        use of diversity
                                                        training videos.

                              Maximize personnel        Maximize personnel
                              resources through         resources & meet
                              transfers and meet the    streamlining targets:
                              Administration's          a) transfers of
                              streamlining targets      personnel
                              through hiring freezes,   b) buyouts.
                              buyouts, office
                              consolidations and
                              regional restructuring.

                              Develop management        Conduct manager
                              training program for all  training.
                              new managers.

                              Develop peer review       Number of regions
                              evaluation process to     evaluated by peer review
                              evaluate regional         teams.
                              operations.

                              Utilize videos to         Video training
                              increase training         opportunities.
                              opportunities.
--------------------------------------------------------------------------------
Note:  Text was removed from the performance measurement exhibits by
the Department of Justice.  When we received the exhibits, they were
being reviewed within the administration prior to submission of the
fiscal year 1996 President's budget to Congress. 

\a We could not identify an indicator to support this annual goal. 

\b We could not identify an annual goal for this indicator. 

\c The component included annual goals in its Fiscal Year 1996 budget
and did not prepare a separate performance measurement exhibit. 

\d No program decision unit was specified in the exhibit. 

\e The information is from the component's Fiscal Year 1995 GPRA
Pilot Project Performance Plan.  The component did not prepare a
separate 1996 performance measurement exhibit. 

\f The component provided annual performance goals and indicators for
its program decision units as well as its 1996 initiatives, as
indicated. 

Source:  Department of Justice Fiscal Year 1996 Performance
Measurement Exhibits. 


MAJOR CONTRIBUTORS TO THIS FACT
SHEET
========================================================== Appendix II

GENERAL GOVERNMENT DIVISION,
WASHINGTON, D.C. 

Amy E.  Lyon
Mary Lane Renninger
Maria D.  Strudwick
William J.  Sabol
Barry J.  Seltser
Pamela V.  Williams


GLOSSARY
============================================================ Chapter 0

The following are Federal Quality Institute proposed performance
measurement definitions as of April 1995. 


      CUSTOMER SATISFACTION
-------------------------------------------------------- Chapter 0:0.1

Refers to the level of satisfaction expressed by customers on a range
of dimensions considered significant to the customers; the dimensions
can be rolled up to form a "customer satisfaction index." Customer
satisfaction is usually measured at the intermediate outcome stage. 
Example:  "percent of customers satisfied with timeliness of
service."


      EFFECTIVENESS
-------------------------------------------------------- Chapter 0:0.2

Refers to the level of achievement of program goals and the results
intended (as defined in strategic plans and in legislation). 
Examples:  "percent of trainees employed one year after completing
job training; percent of compliance in filing tax returns; percent
reduction in recreational boating accidents."


      EFFICIENCY
-------------------------------------------------------- Chapter 0:0.3

Ratio of inputs to outputs (I/O); traditionally expressed as the
amount of input (total costs) per unit of output, sometimes referred
to as unit costs.  Example:  "cost per transaction." Efficiency is
also the ratio of inputs to outcomes. 


      END OUTCOMES
-------------------------------------------------------- Chapter 0:0.4

The desired and (ultimate) results that it is hoped that the program
activities will achieve.  These results are directly related to the
agency's mission.  Examples:  illnesses prevented, clients whose
status improved, reduced crime, clean air or clean water. 


      INPUTS
-------------------------------------------------------- Chapter 0:0.5

The resources used in producing an output or outcome.  They are
usually expressed as dollar amount or amount of employee time (such
as hours or FTE).  The input amount is not the amount of incoming
workload that all programs have in one form or another.  For example,
the number of cases that come into a program is not an input as the
term is used here.  The input amount, together with the output
amount, is used to calculate productivity and efficiency. 


      INTERMEDIATE OUTCOMES
-------------------------------------------------------- Chapter 0:0.6

Outcomes that are expected to lead to the ends desired, but that are
not themselves "ends." In many programs, a progression or sequence of
outcomes usually occurs.  For example, an environmental protection
program aimed at returning inland lakes to clean condition will
likely involve a sequence of measurable outcomes.  These include, in
order:  the passage of state and local laws or the provision of
technical assistance to businesses ("number of state and local
programs that passed such laws or that provided such technical
assistance"); businesses then take advantage of the technical
assistance ("number of businesses that requested and received
technical assistance from the program"); those businesses change
their behavior ("number of assisted businesses that took steps to
reduce dumping of untreated waste"); waste material flowing into
lakes is reduced ("amount of untreated waste released by the
particular industry"); water quality improves ("pollutant counts");
the condition of living resources in the receiving waters, such as
fish and mammals, improves; and finally, citizens are able to use the
waters for recreational and business purposes ("number of days of
restricted fishing").  Probably only the last two outcomes should be
considered as end outcomes. 


      OUTCOMES
-------------------------------------------------------- Chapter 0:0.7

P.L.  103-62 (GPRA) defines outcomes as "the results of a program
activity compared to its intended purpose."

Outcome indicators can reflect the quality of service (the
characteristics of interest to customers as to how the service is
delivered), customer satisfaction, and effectiveness (what happens
after the service is delivered).  These terms are further defined
elsewhere. 

It may sometimes be useful to distinguish "intermediate outcomes"
from "end outcomes," especially when end outcomes cannot be
determined for 2 or more years into the future.  Programs may have
indicators for each of these categories. 


      OUTPUTS
-------------------------------------------------------- Chapter 0:0.8

The products and services produced by a program or process and
delivered to customers.  Outputs result from internal activity or
effort.  Contrary to normal usage, GPRA uses the term "output" to
cover both process and output. 

Indicators of outputs can be expressed in terms of the work done
and/or the quality of that work.  For example, the completion of
reports by a program might be expressed simply as the number of
reports completed.  If a quality indicator is used, it would measure
the number of reports completed "on time" or the number whose quality
was rated internally as good or better. 


      PROCESS
-------------------------------------------------------- Chapter 0:0.9

The activities and tasks that add value to inputs to create outputs
and outcomes.  Quality is the prime indicator of how well a process
is functioning.  Quality may refer to the total cycle time of the
process, to time between key steps of the process, or to the amount
of rework that occurs within the process. 


      PRODUCTIVITY
------------------------------------------------------- Chapter 0:0.10

The ratio of outputs to inputs (O/I), traditionally expressed as the
output amount per number of employees or amount of employee time;
when factors other than direct labor are included in the input, the
inputs are expressed in cost terms, and a more comprehensive
productivity rating is achieved.  Example:  "number of transactions
per full-time equivalent (FTE) or per total costs." Productivity is
also the ratio of outcomes to inputs; e.g., "number of persons
employed after training per unit of input (either labor hours or
expenditure of funds);" amount of dollars collected per unit of
input.  When feasible, it is preferable to use outcomes rather than
outputs. 


      QUALITY
------------------------------------------------------- Chapter 0:0.11

Refers to timeliness, accuracy, and conformance to requirements; may
be used to measure several aspects of performance, such as process,
outputs, intermediate outcomes, and in some cases, end outcomes. 
Examples:  "number or percent of products delivered on time; cycle
time of process; percent of work corrected or cost of non-quality;
number or percent of products completed accurately; number or percent
of products conforming to requirements."
