Tax Systems Modernization: Automated Underreporter Project Shows Need for
Human Resource Planning (Letter Report, 07/08/94, GAO/GGD-94-159).

GAO reviewed the Internal Revenue Service's (IRS) Tax Systems
Modernization (TSM) implementation plan, focusing on: (1) human resource
planning for TSM; (2) strategies for meeting the human resource needs of
the new IRS environment; and (3) IRS experience in implementing the
Automated Underreporter (AUR) project.

GAO found that: (1) although IRS has identified how it plans to use
human resources in the modernized environment, it has not yet determined
workforce requirements, assessed the current workforce's abilities, or
developed detailed retraining and redeployment plans; (2) although IRS
estimates that over 24,000 workers will no longer be needed for the jobs
they are now doing, it has pledged that no career or career-conditional
employees will lose their jobs because of TSM; (3) IRS plans to reassign
some employees to new compliance and customer service jobs, reduce
seasonal employment levels, and make selective use of voluntary
early-out options; (4) IRS was not adequately prepared to redeploy the
almost 1,900 employees displaced at 4 service centers due to its failure
to conduct comprehensive human resource planning while implementing AUR;
and (5) some IRS employees may have to be reassigned again because IRS
began reassigning staff before it negotiated AUR redeployment
guidelines.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  GGD-94-159
     TITLE:  Tax Systems Modernization: Automated Underreporter Project 
             Shows Need for Human Resource Planning
      DATE:  07/08/94
   SUBJECT:  Tax administration systems
             Personnel management
             Planning
             Information processing operations
             Human resources utilization
             Human resources training
             Computerized information systems
             Reductions in force
             Government employee unions
             Collective bargaining agreements
IDENTIFIER:  IRS Tax System Modernization Program
             TSM
             IRS Automated Underreporter System
             IRS Document Processing System
             IRS Human Resource Master Plan
             
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