    United States Postal Service: Information on the Irradiation of
    Federal Mail in the Washington, D.C., Area (31-JUL-08,
    GAO-08-938R).

    In October 2001, spores of the deadly bacterium anthrax were
    found in mail sent to members of the news media and congressional
    leaders. In all, 22 people were infected with anthrax and 5
    people died, including 2 postal workers. The United States Postal
    Service (Service) took a variety of steps to protect people from
    biohazards in the mail. For example, the Service began
    contracting for the irradiation of mail to recipients at the
    Congress, the White House, and federal agencies with specific ZIP
    Codes (20201 through 20597) in the Washington, D.C., area (D.C.
    federal mail). The irradiation process uses either a high-energy
    electron beam or X-rays to penetrate pieces of mail (mailpieces)
    and kill harmful organisms, such as anthrax. The Service
    initially hired two contractors to irradiate the mail, one of
    which operated between November 2001 and April 2002. The other
    contractor has been irradiating mail since November 2001. In
    addition, the Service hired contractors to transport the mail for
    irradiation and to oversee the current irradiation contractor.
    Senate Report 110-129, dated July 13, 2007, directed GAO to
    report on the status of the Service's program for irradiating
    D.C. federal mail since November 2001. In response to the
    directive, this report describes: (1) the volume of mail
    irradiated and how the volume has changed, (2) the cost of
    irradiating mail and how the cost has changed, and (3) the extent
    to which irradiation delays mail deliveries and how these
    delivery delays have changed. In addition, given continuing
    congressional interest, this report also provides information on
    the status of an irradiation facility in Washington, D.C.
    -------------------------Indexing Terms-------------------------
    REPORTNUM:   GAO-08-938R
        ACCNO:   A83221
      TITLE:     United States Postal Service: Information on the
    Irradiation of Federal Mail in the Washington, D.C., Area
         DATE:   07/31/2008
      SUBJECT:   Agency missions
    	     Anthrax
    	     Appropriated funds
    	     Comparative analysis
    	     Consumer protection
    	     Continuity of operations
    	     Contract costs
    	     Cost analysis
    	     Cost control
    	     Data collection
    	     Data integrity
    	     Federal facilities
    	     Mail transportation operations
    	     Postal facilities
    	     Postal service
    	     Radiation monitoring
    	     Reporting requirements
    	     Schedule slippages

    ******************************************************************
    ** This file contains an ASCII representation of the text of a  **
    ** GAO Product.                                                 **
    **                                                              **
    ** No attempt has been made to display graphic images, although **
    ** figure captions are reproduced.  Tables are included, but    **
    ** may not resemble those in the printed version.               **
    **                                                              **
    ** Please see the PDF (Portable Document Format) file, when     **
    ** available, for a complete electronic file of the printed     **
    ** document's contents.                                         **
    **                                                              **
    ******************************************************************
    GAO-08-938R

    This text file was formatted by the U.S. Government Accountability
    Office (GAO) to be accessible to users with visual impairments, as part
    of a longer term project to improve GAO products' accessibility. Every
    attempt has been made to maintain the structural and data integrity of
    the original printed product. Accessibility features, such as text
    descriptions of tables, consecutively numbered footnotes placed at the
    end of the file, and the text of agency comment letters, are provided
    but may not exactly duplicate the presentation or format of the printed
    version. The portable document format (PDF) file is an exact electronic
    replica of the printed version. We welcome your feedback. Please E-mail
    your comments regarding the contents or accessibility features of this
    document to Webmaster@gao.gov.

    This is a work of the U.S. government and is not subject to copyright
    protection in the United States. It may be reproduced and distributed
    in its entirety without further permission from GAO. Because this work
    may contain copyrighted images or other material, permission from the
    copyright holder may be necessary if you wish to reproduce this
    material separately.

    July 31, 2008:

    Congressional Requesters:

    Subject: United States Postal Service: Information on the Irradiation
    of Federal Mail in the Washington, D.C., Area.

    In October 2001, spores of the deadly bacterium anthrax were found in
    mail sent to members of the news media and congressional leaders. In
    all, 22 people were infected with anthrax and 5 people died, including
    2 postal workers. The United States Postal Service (Service) took a
    variety of steps to protect people from biohazards in the mail. For
    example, the Service began contracting for the irradiation of mail to
    recipients at the Congress, the White House,[Footnote 1] and federal
    agencies with specific ZIP Codes (20201 through 20597) in the
    Washington, D.C., area (D.C. federal mail).[Footnote 2] The irradiation
    process uses either a high-energy electron beam or X-rays to penetrate
    pieces of mail (mailpieces) and kill harmful organisms, such as
    anthrax. The Service initially hired two contractors to irradiate the
    mail, one of which operated between November 2001 and April 2002. The
    other contractor has been irradiating mail since November 2001. In
    addition, the Service hired contractors to transport the mail for
    irradiation and to oversee the current irradiation contractor.

    Senate Report 110-129, dated July 13, 2007,[Footnote 3] directed GAO to
    report on the status of the Service's program for irradiating D.C.
    federal mail since November 2001. In response to the directive, this
    report describes:

    * the volume of mail irradiated and how the volume has changed,

    * the cost of irradiating mail and how the cost has changed, and:

    * the extent to which irradiation delays mail deliveries and how these
    delivery delays have changed.

    In addition, given continuing congressional interest, this report also
    provides information on the status of an irradiation facility in
    Washington, D.C.

    To accomplish our work, we (1) analyzed relevant documentation on each
    of the four reporting objectives, as well as available data on the
    volumes, cost, and delivery delays associated with irradiating D.C.
    federal mail from November 2001 through April 2008; (2) interviewed
    Service officials and personnel of the current irradiation contractor
    and the contractor that oversees the Service's irradiation contract;
    and (3) toured the Service's mail preparation facility in Washington,
    D.C., and the contractor's irradiation facility in New Jersey. We did
    not attempt to determine whether, or to what extent, the additional
    mail screening processes used by some federal agencies further delay
    mail to agency recipients because any such delays would not be
    attributable to the irradiation process.

    To test the reliability of available data, we (1) compared, as
    applicable, available data from various sources to identify differences
    and possible errors between and within the data sets; (2) discussed
    identified differences and possible errors with appropriate Service and
    contractor personnel; and (3) obtained agreement from these personnel
    on our data analyses. When we did not have access to multiple data
    sources, we consulted with knowledgeable officials and provided our
    analysis for their corroboration. Finally, for data on the volume and
    costs of irradiating mail, we also obtained, evaluated, and discussed
    applicable data collection, entry, and control procedures with
    appropriate Service and contractor personnel.

    While we determined that available data were sufficiently reliable for
    our reporting purposes, the data were incomplete because of the
    Service's 4-year record retention policy and a change to its accounting
    system. For example, data on the volume of mail irradiated by one of
    two contractors the Service used from November 2001 through April 2002,
    as well as any delivery delays associated with these mail volumes, are
    no longer available. In addition, data on the costs of the Service's
    supplies and staffing for fiscal years 2002 and 2003, as well as its
    contractor costs for transporting the mail to and from the two
    irradiation facilities it used in fiscal year 2002, are not available.
    Further, cost and payment information on certain other contractor
    costs, such as the cost (and the year or years of payment) associated
    with designing ventilating equipment for the Service's mail preparation
    facility, monitoring air in the facility, and performing environmental
    sampling of irradiated mail containers, also was not available.
    Finally--even though they are generally available--we have chosen not
    to report data on contract costs by type of service rendered because
    doing so could adversely affect future procurements for these services.

    We conducted this performance audit from March 2008 through June 2008
    in accordance with generally accepted government auditing standards.
    Those standards require that we plan and perform the audit to obtain
    sufficient, appropriate evidence to provide a reasonable basis for our
    findings and conclusions based on our audit objectives. We believe that
    the evidence obtained provides a reasonable basis for our findings
    based on our audit objectives.

    On July 23 and July 28, 2008, we briefed your staffs on the results of
    our work. This report formally conveys the information provided in
    those briefings (see enclosure). In summary, we found the following:

    * According to available data, about 1.2 million containers of D.C.
    federal mail were irradiated from November 2001 through April
    2008,[Footnote 4] and the volume of mail irradiated is declining.
    Nearly all of this mail volume was First-Class Mail packed in boxes
    weighing from about 15 to 20 pounds. The average number of mail
    containers irradiated monthly declined from about 23,700 in fiscal year
    2002 to about 11,700 in fiscal year 2007. Data for October 2007 through
    April 2008 indicates a further decline to a monthly average of about
    10,900 containers. The decline in the volume of mail irradiated is due
    to a number of factors, including overall decreases in mailings of
    First-Class Mail and agencies' actions to bypass the irradiation
    process, such as by changing their mailing addresses (Zip Code) or
    using alternative sources of mail delivery--FedEx, for example.

    * The cost for irradiating D.C. federal mail exceeded $74.7 million
    from November 2001 through April 2008, based on available
    data.[Footnote 5] The vast majority of these costs, about $66.2 million
    (89 percent), was for contractors to transport and irradiate the mail
    and for the oversight contractor to manage and oversee the current
    irradiation contractor. The remaining costs, about $8.5 million (11
    percent) were for the Service's staff, supplies, and mail preparation
    facility, among other expenses. The Service paid at least $74.3 million
    of the approximately $74.7 million from its general operating fund--
    i.e., funds from the Service's revenues.[Footnote 6] Annual costs for
    fiscal years 2004 through 2007--the period with more complete data--
    remained relatively constant, averaging about $12 million. Most costs
    are unaffected by declines in the volume of mail irradiated.

    * Although the Service's deliveries to agency mail rooms (and third-
    party agents hired to receive and handle an agency's mail) were
    initially delayed up to 3 months in the months immediately following
    the October 2001 anthrax incident, by late February 2002, the time
    frame for delivering irradiated mail had decreased to about 8 days.
    Currently, D.C. federal mail typically is delayed 2 to 3 days.
    Additional delays have been infrequent but have occurred because of
    factors such as repair and maintenance at the irradiation facility that
    affect entire trailer loads of mail, as well as packing errors and
    irradiation damage that affect individual boxes of mail. Available
    contractor data (June 29, 2003, through April 2008) indicate that 15
    delivery delays-- generally caused by repair and maintenance issues at
    the irradiation facility--affected trailer loads of mail. Ten of the 15
    incidents lasted 1 day, while the remainder delayed trailer loads of
    mail up to 5 days. In addition, available data indicate that 271 boxes
    of the approximately 1.2 million mail containers irradiated were
    delayed because of packing errors at the Service's mail preparation
    facility from November 2001 through April 2008--an annual average of 42
    boxes. Such delays occur when a box of mail falls outside the
    prescribed weight range for irradiation and typically delay boxes of
    mail by 1 additional day. Finally, the high level of heat (up to 150
    degrees Fahrenheit) generated by the irradiation process can scorch a
    box of mail and--depending on the severity of the scorching--damage
    (and possibly destroy) a portion of the mail inside. Based on available
    contractor data, 663 boxes of mail were damaged from November 2001
    through April 2008--an average of about 102 boxes each year. Delays
    resulting from damage to individual mailpieces cannot be determined
    because the Service does not maintain data on (1) the number of
    mailpieces damaged by irradiation, (2) the time (i.e., delay)
    associated with delivering damaged mailpieces, or (3) the number of
    mailpieces so severely damaged they cannot be delivered.

    * While Congress appropriated $7 million in 2005 for an irradiation
    facility in Washington, D.C., the Service has not yet used the funds
    but is exploring options that may provide an opportunity to use them.
    In January 2008, the Service decided to abandon its efforts to build an
    irradiation facility in Washington, D.C., because of cost and other
    considerations, deciding instead to continue contracting for these
    services. According to Service officials, the Service will decide how,
    or whether, to use the $7 million appropriation after the Service has
    (1) received and evaluated contractor offers on its solicitation for
    the continuation of irradiation services and (2) completed the
    solicitation process--a process that is expected to conclude in early
    2009. According to Service officials, it is possible that contractors
    will propose irradiating mail at a facility in Washington, D.C. After
    evaluating the offers, the Service will make a final decision on how to
    proceed, including whether to request congressional approval to use the
    funds to help offset its ongoing costs for irradiating D.C. federal
    mail.

    We provided the Service with a draft of the enclosure, and we have
    incorporated its technical comments, as appropriate.

    We are sending copies of this report to the Postmaster General,
    appropriate congressional committees, and other interested parties. We
    also will make copies available to others upon request. In addition,
    the report will be available at no charge on the GAO Web site at h
    [hyperlink, http://www.gao.gov].

    If you or your staffs have any questions about this report, please
    contact me at (202) 512-2834 or h [Hyperlink, herrp@gao.gov]
    errp@gao.gov. Contact points for our Offices of Congressional Relations
    and Public Affairs may be found on the last page of this report. Key
    contributors to this report were Kathleen Turner, Assistant Director;
    Tonnye Conner-White; Heather Frevert; and Joshua Ormond.

    Signed by:

    Phillip R. Herr:

    Director, Physical Infrastructure Issues:

    Enclosure:

    List of Congressional Requesters:

    The Honorable Richard J. Durbin:
    Chairman:
    The Honorable Sam Brownback:
    Ranking Member:
    Subcommittee on Financial Services and General Government:
    Committee on Appropriations:
    United States Senate:

    The Honorable Jose E. Serrano:
    Chairman:
    The Honorable Ralph Regula:
    Ranking Member:
    Subcommittee on Financial Services and General Government:
    Committee on Appropriations:
    House of Representatives:

    [End of section]

    United States Postal Service:
    Information on the Irradiation of Federal Mail in the Washington, D.C.,
    Area:

    Briefing to the House and Senate Appropriations Committees:
    July 2008:

    GAO Briefing: Irradiation of Federal Mail:

    Contents:

    Introduction (Slides 3 to 4);
    Objectives (Slide 5);
    Scope and Methodology (Slides 6 to 9);
    Summary (Slides 10 to 11);
    Background (Slides 12 to 20);
    Objective 1: Volumes of Mail Irradiated (Slides 21 to 24);
    Objective 2: Cost of Irradiating Mail (Slides 25 to 28);
    Objective 3: Delays in Delivering Irradiated Mail (Slides 29 to ~ 37);
    Objective 4: Status of an Irradiation Facility in Washington, D.C.
    (Slides 38 to 41);

    Introduction:

    In October 2001, spores of the deadly bacterium anthrax were found in
    mail sent to members of the news media and congressional leaders. Two
    contaminated letters were sent to senators, one of which resulted in 30
    congressional employees being exposed. In all, 22 people were infected
    with anthrax, and 5 people died, including 2 postal workers. This event
    was the first of its kind in the United States and, consequently,
    resulted in a lengthy, multi-agency federal response.

    The United States Postal Service (the Service) took a variety of steps
    to protect people from biohazards in the mail.

    For example, the Service began contracting for the irradiation of mail
    to recipients at the Congress, the White House,[Footnotes 7] and
    federal agencies with specific ZIP Codes (20201 through 20597) in the
    Washington, D.C., area (D.C. federal mail).[Footnote 8]

    The Service initially hired two contractors to irradiate the mail, one
    of which operated between November 2001 and April 2002. The other
    contractor has been irradiating mail since November 2001. In addition,
    the Service hired contractors to transport the mail and to oversee the
    current irradiation contractor.

    The irradiation process uses either a high-energy electron beam or X-
    rays to penetrate mailpieces and kill harmful organisms, such as
    anthrax. Mailpieces are irradiated in two types of containers�boxes
    which primarily hold First-Class Mail, and stainless steel �totes�
    which hold packages (parcels).

    In addition, although other mail is not irradiated, the Service
    installed biohazard detection equipment at each of its 272 processing
    and distribution centers nationwide to identify anthrax in the U.S.
    mailstream.

    Pursuant to Senate Report 110-129, dated July 13, 2007,[Footnote 9]
    this briefing provides information on the status of the Services
    program for irradiating D.C. federal mail since November 2001.
    Specifically, as directed by the Congress, this briefing will describe:

    * the volume of mail irradiated and how the volume has changed,

    * the cost of irradiating mail and how the cost has changed, and:

    * the extent to which irradiation delays mail deliveries and how these
    delivery delays have changed.

    Given continuing congressional interest, this briefing also provides
    information on the status of an irradiation facility in Washington,
    D.C.

    Scope and Methodology:

    To accomplish our work, we:

    * analyzed relevant documentation and available data on the volumes,
    cost, and delivery delays associated with irradiating D.C. federal mail
    from November 2001 through April 2008;

    * interviewed Service officials, as well as personnel of (1) the
    current irradiation contractor and (2) the contractor that oversees the
    Service�s irradiation contract; and:

    * toured the Service�s mail preparation facility in Washington, D.C.,
    and the contractor�s irradiation facility in New Jersey.

    We did not attempt to determine whether, or to what extent the
    additional mail screening processes used by some federal agencies
    further delay mail to agency recipients because any such delays would
    not be attributable to the irradiation process.

    Full Reporting on Volumes, Cost, and Delivery Delays Is Constrained by
    Incomplete Data and Other Limitations:

    Incomplete information limits full reporting:[Footnote 10]

    Data on the volume of mail irradiated by one of two contractors the
    Service used from November 2001 through April 2002, as well as any
    delivery delays associated with these mail volumes, are no longer
    available.

    Data on the costs of the Service�s supplies and staffing for fiscal
    year (FY) 2002 and FY 2003 and its contractor costs for transporting
    the mail to and from the two irradiation facilities it used in FY 2002
    are not available. In addition, cost and/or payment information on
    certain other contractor costs, such as the cost (and the year or years
    of payment) associated with designing ventilating equipment for the
    Service�s mail preparation facility, monitoring air in the facility,
    and performing environmental sampling of irradiated containers also was
    not available.

    Other reporting limitations:

    We have chosen not to report on contract costs, by type of service
    rendered, because doing so could adversely affect future procurements
    for these services.

    Available Data Are Sufficiently Reliable for Our Reporting Purposes:

    We tested available data to ensure that they were sufficient for our
    reporting purposes:

    We compared, as applicable, available data from various sources to
    identify differences and possible errors between and within the data
    sets, discussed identified differences and possible errors with
    appropriate Service and contractor personnel, and obtained agreement
    from these personnel on our data analyses.

    When we did not have access to multiple data sources, we consulted with
    knowledgeable officials and provided our analysis for their
    corroboration.

    For data on the volume and costs of irradiating mail, we also obtained,
    evaluated, and discussed applicable data collection, entry, and control
    procedures with appropriate Service and contractor personnel.

    Performed Work in Accordance with Applicable Standards:

    We provided the Service with a draft of the text used in these slides
    and incorporated its technical comments, as appropriate.

    We conducted this performance audit from March 2008 through June 2008
    in accordance with generally accepted government auditing standards.
    Those standards require that we plan and perform the audit to obtain
    sufficient, appropriate evidence to provide a reasonable basis for our
    findings and conclusions based on our audit objectives. We believe that
    the evidence obtained provides a reasonable basis for our findings
    based on our audit objectives.

    Summary:

    About 1.2 million containers of D.C. federal mail were irradiated from
    November 2001 through April 30, 2008,[Footnote 11] and the annual
    volume of mail irradiated is declining.

    The cost for irradiating D.C. federal mail exceeded $74.7 million from
    November 2001 through April 30, 2008.[Footnote 11] Annual costs from FY
    2004 through FY 2007�the period with more complete data�remained
    relatively constant, averaging about $12 million.[Footnote 12]

    While the Service initially experienced prolonged delays in delivering
    irradiated D.C. federal mail, the current delay is typically 2 to 3
    days. Additional delays have been infrequent, but have occurred because
    of factors such as repair and maintenance at the irradiation facility,
    which affect entire trailer loads of mail, and packing errors and
    irradiation damage, which affect individual boxes of mail.

    While Congress appropriated $7 million in FY 2005 for an irradiation
    facility in Washington, D.C., the Service has not yet used the funds,
    but is exploring options that may provide an opportunity to use the
    funds.

    Background:

    Introduction of Anthrax into the U.S. Mailstream:

    Anthrax is an acute infectious disease that is caused by the Bacilus
    anthracis bacterium, which is commonly found in soils and forms spores
    (like seeds). Human anthrax infections are rare in the United States.
    However, if anthrax spores enter the body, they can produce local
    swelling and tissue death.

    After anthrax was discovered in the U.S. mailstream, delivery of D.C.
    federal mail was suspended and mail was stored while the Service and a
    wide range of federal authorities deliberated on the appropriate
    response.

    Figure: The Volume of Stored D.C. Federal Mail (Backlogged Mail) in the
    Service�s Possession Immediately following the Anthrax Incident Was
    Substantial.[Footnote 13]

    This figure is a diagram of the volume of stored D.C. federal mail
    (backlogged mail) in the service's possession immediately following the
    anthrax incident was substantial.

    [See PDF for image]

    Source: GAO.

    [End of figure]

    Decision to Irradiate D.C. Federal Mail:

    Once government authorities determined that irradiation was the best
    option for treating (sanitizing) the mail, they developed irradiation
    protocols and the Service contracted with companies to transport and
    irradiate the mail.

    The irradiation process sterilizes objects, such as mail, by passing
    them through either a high-energy electron beam or
    -ray, both of which penetrate deeply into an object and kill harmful
    organisms, such as anthrax.

    With the exception of the Service�s headquarters in Washington
    D.C.,�ZIP Code 20260�all First-Class Mail and Priority Mail to
    addresses with ZIP Codes between 20201 and 20597 are currently
    irradiated.[Footnote 14]

    Table: The Anthrax Incident Led to Changes in How D.C. Federal Mail Is
    Processed:

    [See PDF for image]

    Source: GAO.

    [A] The Brentwood facility was renamed the Joseph CurseenJr. and Thomas
    Morris Jr. Processing and Distribution Center, in memory of the two
    Brentwood employees who died of inhalation anthrax.

    [B] The mail preparation facility also receives a small portion of
    mail, including misdirected mail, from the Service�s delivery facility.

    [End of table]

    Overview of the Current Irradiation Process:

    Mail arrives at the Service�s mail preparation facility where postal
    employees combine mailpieces and parcels into containers.[Footnote 15]
    First-Class Mail and Priority Mail are combined in boxes, while parcels
    are combined in totes. As shown below, totes are large stainless steel
    containers that can hold up to 500 pounds of parcels.

    Figure:

    This figure is a picture of stainless steel totes.

    [See PDF for image]

    Source: United States Postal Service contractor.

    [End of figure]

    Postal employees load boxes and totes onto a trailer used solely for
    transporting mail to the irradiation facility, currently in New Jersey.

    * Typically, one trailer load of mail is sent for irradiation each day.

    The contractor transports the trailer to the irradiation facility,
    usually arriving in the early evening.

    * Facility employees verify that the correct number of mail containers
    arrived, unload the trailer, and begin the irradiation process.

    Figure:

    This figure is a picture of boxes of mail moving through the
    irradiation facility.

    [See PDF for image]

    Source: United States Postal Service.

    [End of figure]

    Boxes of mail are irradiated shortly after receipt using electron-beam
    technology, which takes several hours to complete. The boxes are
    typically available for pickup the following morning.

    Totes containing parcels are irradiated later using X-ray technology,
    which requires more time. Totes are typically returned to the Service 2
    days after arriving at the facility.

    The contractor picks up the irradiated mail and transports it to the
    Service�s mail preparation facility, where the mail is unloaded and
    �aired out� for 24 hours to dissipate fumes.

    The mail is then transferred to the Service�s delivery facility, where
    it is processed and (in most cases) delivered to either (1) an agency�s
    mail room or (2) a third-party agent the agency hired to receive and
    handle an agency�s mail.[Footnote 16]

    Finally, some federal agencies, including the White House and the
    Pentagon, take additional steps�including screening and environmental
    sampling�to ensure the safety of their mail.

    * Such activities may further delay mail delivery to the intended
    recipient and are beyond the control of the Service.

    Objective 1: Volumes:

    Summary: Volumes of D.C. Federal Mail Irradiated, November 2001 through
    April 2008:

    About 1.2 million containers of D.C. federal mail were irradiated from
    November 2001 through April 30, 2008,[Footnote 17] and the annual
    volume of mail irradiated is declining.

    Volume of Mail Containers Irradiated from FY 2002 through FY 2007:

    Available data indicate that the volume of mail containers irradiated
    was greatest in FY 2002, when the backlogged mail was irradiated.
    Volumes have since declined substantially.

    Figure:

    This figure is a line graph. The X axis represents the fiscal year, and
    the Y axis represents the number of containers (in thousands).

    [See PDF for image]

    Source: GAO analysis of United States Postal Service contractor data.

    [A] Does not include data for mail irradiated by one of two contractors
    used between November 2001 and April 2002 for which data are no longer
    available.

    [End of figure]

    Volumes of Mail Irradiated Declined Substantially from FY 2002 through
    FY 2007:

    According to data from the Service�s contractor, which has been
    irradiating D.C. federal mail since November 2001, it had irradiated
    about 1.2 million containers of mail as of April 30, 2008.

    * Nearly all of the mail volume (99.8 percent) was irradiated in boxes.

    Available data indicate that the average number of containers
    irradiated monthly declined from about 23,700 in FY 2002 to about
    11,700 in FY 2007.

    * Data for the first 7 months of FY 2008 indicate a further decline in
    the volume�down to about 10,900 containers per month.

    The continuing decline in the volume of mail irradiated is due to a
    number of factors, including:

    * Overall the volume of First-Class Mail sent annually has decreased,
    partly because of the increased use of e-mail.

    * Some federal agencies in Washington, D.C., have changed their mailing
    address (ZIP Code), thereby by- passing the irradiation process.

    * Some federal agencies use alternative sources of mail delivery (e.g.,
    FedEx, UPS, etc.) to by-pass the Service�s irradiation process.

    Objective 2: Cost:

    Summary: Cost of Irradiating D.C. Federal Mail, November 2001 through
    April 2008:

    The cost for irradiating D.C. federal mail exceeded $74.7 million from
    November 2001 through April 30, 2008.[Footnote 18] Annual costs from FY
    2004 through FY 2007�the period with more complete data�remained
    relatively constant, averaging about $12 million.[Footnote 19]

    Available Data on the Cost of Irradiating D.C. Federal Mail, November
    2001 through April 30, 2008:

    According to available data, costs exceeded $74.7 million.

    * 89 percent of these costs, or about $66.2 million, were for
    contractors to transport and irradiate the mail, and for the oversight
    contractor to manage and oversee the current irradiation contractor.

    * 11 percent, or about $8.5 million, were for the Service�s staff,
    supplies, and mail preparation facility, among other expenses. Most
    costs are unaffected by declines in the volume of mail irradiated.

    * The Service paid at least $74.3 million of the approximately $74.7
    million from its general operating fund�i.e., funds from postal Service
    revenues.[Footnote 20]

    Figure:

    This figure is a line graph and pie graph.

    [See PDF for image]

    Source: GAO analysis of United States Postal Service data.

    [A] Data on the costs of the Service�s supplies and staffing for FY
    2002 and FY 2003 and its contractor costs for transporting the mail to
    and from the two irradiation facilities it used in FY 2002 are not
    available. In addition, cost and/or payment information on certain
    other contractor costs such as the cost (and year or years of payment)
    associated with designing ventilating equipment for the service�s mail
    preparation facility, monitoring air in the facility, and performing
    environmental sampling of irradiated containers also was not available.
    All costs are in current dollars.

    [B] We have chosen not to report data on contract costs, by type of
    service rendered, because doing so could affect future procurements for
    these services.

    [End of figure]

    Available Data on the Annual Cost of Irradiating D.C. Federal Mail, FY
    2004 to FY 2007:

    The Service�s annual cost for irradiating D.C. federal mail have
    remained relatively constant, ranging from a low of about $11.6 million
    in FY 2004 to a high of about $12.3 million in FY 2006, based on
    available data.[Footnote 21]

    * Average annual costs were about $12 million during the 4- year period.

    * Costs for contracted services averaged about $10.3 million annually,
    while the Service�s other costs averaged about $1.7 million annually.

    Objective 3: Delays:

    Summary: Delays in Delivering Irradiated D.C. Federal Mail, November
    2001 through April 2008:

    While the Service initially experienced prolonged delays in delivering
    irradiated D.C. federal mail, the current delay is typically 2 to 3
    days.  Additional delays have been infrequent, but have occurred
    because of factors such as repair and maintenance at the irradiation
    facility, which affect entire trailer loads of mail, and packing errors
    and irradiation damage, which affect individual boxes of mail.

    Mail Deliveries Were Delayed Up to 3 Months Immediately following the
    Anthrax Incident.

    There were prolonged delays in delivering D.C. federal mail to agency
    mail rooms (and to agents hired to receive and handle an agency�s mail)
    in the months immediately following the October 2001 anthrax incident.

    * The Service�s deliveries were delayed up to 3 months, initially,
    partly because it took about 2 months to irradiate the backlogged
    mail.[Footnote 22]

    * By late February 2002, according to an advisory from the U.S. General
    Services Administration,[Footnote 23] the time frame for delivering
    irradiated mail had decreased to about 8 days from the point of mailing
    to delivery.

    GAO Briefing: Irradiation of 30 Federal Mail:

    Current Delays Are Typically 2 to 3 Days,[Footnote 24] Depending on
    whether the Mail Is Irradiated in Boxes (2 Days) or Totes (3 Days).

    Figure:

    [See PDF for image]

    Source: GAO.

    [End of figure]

    Factors that Can Cause Additional Delivery Delays:

    While a 2- to 3-day delay in the delivery of irradiated mail is
    currently typical, numerous factors can cause additional delivery
    delays. Some of these factors can delay an entire trailer load of mail
    (boxes and totes), including:

    * repair and maintenance at the irradiation facility,

    * power outages at the irradiation facility, and:

    * inclement weather (which can affect the transportation of the
    mail).[Footnote 25]

    Other factors, such as packing errors and damages caused by
    irradiation, can delay individual boxes of mail.[Footnote 26]

    Additional Delivery Delays Have Been Infrequent[Footnote 27]:

    Available contractor data (June 29, 2003, through April 30, 2008),
    indicate that 15 delivery delays have affected trailer loads of mail.
    Nearly one-half of these delays occurred in FY 2003. The 15 delays
    generally resulted from repair and maintenance issues at the
    irradiation facility.

    * Ten of 15 incidents lasted 1 day.

    * The remaining incidents lasted longer, delaying trailer loads of mail
    up to 5 days.

    Packing errors:  According to Service officials, boxes under 14.9
    pounds and over 20 pounds cannot be properly irradiated.[Footnote 28]
    Instead, these boxes must be returned to the Service, repackaged, and
    then returned for irradiation.

    * Available data indicate that 271 boxes out of approximately 1.2
    million containers were delayed because of packing errors from November
    2001 through April 30, 2008�an annual average of 42 boxes.

    * Returning boxes for repackaging typically delays mail by 1 additional
    day.

    Additional Delivery Delays Can Occur because of Damage Caused by the
    Irradiation Process:

    Figure:

    [See PDF for image]

    Source: GAO.

    [End of figure]

    The high level of heat (up to 150� F) can scorch a box of mail and,
    depending on the severity of the scorching, damage (and, possibly,
    destroy) a portion of the mail inside.  Scorching most often occurs in
    dry winter months when humidity levels are low and paper is dryer.

    Scorched Boxes Create the Possibility of Additional Delivery Delays for
    Any Mailpieces within the Boxes that Are Burnt:

    Figure:

    [See PDF for image]

    Source: GAO.

    [A] Personnel at the Service�s two Mail Recovery Centers are authorized
    to open undeliverable mail, including mailpieces damaged by the
    irradiation process, to determine whether the mailpiece contains any
    information that could assist the Service in either (1) delivering the
    mailpiece or (2) returning the mailpiece to the sender.

    [End of figure]

    Available Data Suggest that Delays due to Irradiation Damage Also Have
    Been Infrequent:

    Based on available contractor data, 663 boxes of mail were damaged from
    November 2001 through April 30, 2008�an average of about 102 boxes each
    year.[Footnote 30]

    Delays resulting from damages to individual mailpieces cannot be
    determined because the Service does not maintain data on:

    * the number of mailpieces damaged by irradiation,

    * the time (i.e., delay) associated with delivering damaged mailpieces,
    or:

    * the number of mailpieces that are so severely damaged that they
    cannot be delivered.

    Objective 4: Facility Status:

    Summary: Status of an Irradiation Facility in Washington, D.C.:

    While Congress appropriated $7 million in FY 2005 for an irradiation
    facility in Washington, D.C., the Service has not yet used the funds,
    but is exploring options that may provide an opportunity to use the
    funds.

    The Service Has Not Spent the $7 Million Appropriated:

    In FY 2005, Congress appropriated $507 million for the Service�s
    emergency preparations.[Footnote 31] (The appropriation was
    subsequently reduced to $503 million due to an across-the-board funding
    rescission.)

    * $7 million of this amount was designated �for the mail irradiation
    facility in Washington, D.C.�

    According to Service officials, the Service has not spent the $7
    million appropriation.  However, it has spent about $1.5 million of its
    funds (i.e., funds from the Service�s revenues) exploring the
    possibility of building an irradiation facility in Washington, D.C.

    * The funds were spent for (1) activities related to site
    identification and (2) environmental assessments.

    The Service Expects to Make Its Decision on Using the Appropriation in
    Early 2009:

    In January 2008, the Service decided to abandon its efforts to build an
    irradiation facility in Washington, D.C., because of cost and other
    considerations, deciding instead to continue contracting for these
    services.

    The Service plans to issue a solicitation for the continuation of
    irradiation services in September 2008.

    According to Service officials, the Service will decide on how, or
    whether, to use the $7 million appropriation after it has (1) received
    and evaluated contractor offers and (2) completed the solicitation
    process�a process that is expected to culminate in early 2009.

    * Postal officials believe that contractors who respond to the
    solicitation may provide (1) a means to irradiate mail in the
    Washington, D.C., area and, if so, (2) an opportunity to use the $7
    million appropriation.

    According to Service officials, if the Service determines after
    exploring its options that it is not feasible to operate an irradiation
    facility in Washington, D.C., it will make a final decision on how to
    proceed, including whether to request congressional approval to use the
    funds to help offset its ongoing costs for irradiating D.C. federal
    mail.

    Figure: Timeline of Actions Related to Irradiating Mail in Washington,
    D.C.:

    [See PDF for image]

    Source: GAO analysis of United States Postal Service information.

    [End of figure]

    Footnotes:

    [1] We use the term "agency" or "agencies" to refer to federal entities-
    -including Congress and the White House--with specific ZIP Codes in the
    Washington, D.C., area.

    [2] Mail to ZIP Code 20260--the U.S. Postal Service Headquarters--is no
    longer irradiated. It is processed in the same manner as all other
    nonirradiated mail.

    [3] Accompanying the Financial Services and General Government
    Appropriations Bill, H.R. 2829, 110th Cong. (2007); the Financial
    Services Bill was folded into the Consolidated Appropriations Act,
    2008, Pub. L. No. 110-161, 121 Stat. 1844 (Dec. 26, 2007).

    [4] The Service uses two types of containers to irradiate mail--boxes,
    which primarily hold First-Class Mail, and stainless steel "totes,"
    which hold parcels. Data are not available on the number of individual
    mailpieces irradiated in containers since November 2001. In addition,
    data on the volume of mail containers irradiated by one of the two
    contractors the Service used from November 2001 through April 2002 are
    no longer available.

    [5] Data on the costs of the Service's supplies and staffing for fiscal
    years 2002 and 2003, and its contractor costs for transporting the mail
    to and from the two irradiation facilities it used in fiscal year 2002,
    are not available. In addition, cost and payment information on certain
    other contractor costs, such as the cost (and year or years of payment)
    associated with designing ventilating equipment for the Service's mail
    preparation facility, monitoring air in the facility, and performing
    environmental sampling of irradiated containers, also was not
    available. Data on all costs available are presented in current
    dollars, i.e., they have not been adjusted for inflation.

    [6] We excluded $388,000--the approximate cost of the biohazard
    detection system installed in the mail preparation facility--from the
    $74.7 million total because the Service paid for this system using
    appropriated funds.

    [7] We use the term �agency� or �agencies� to refer to federal
    entities, including the Congress and the White House, with specific ZIP
    Codes in the Washington, D.C., area.

    [8] Mail to ZIP Code 20260�the U.S. Postal Service Headquarters�is no
    longer irradiated. It is processed the same way as all other non-
    irradiated mail.

    [9] Accompanying Financial Services and General Government
    Appropriations Bill, H.R. 2829, 110th Cong. (2007); Financial Services
    Bill was folded into Consolidated Appropriations Act, 2008, Pub. L. No.
    110-161, 121 Stat. 1844 (Dec. 26, 2007).

    [10] In its technical comments on a draft of this briefing, the Service
    stated it could not provide all data on volumes, costs, and delays due
    to (1) its four year record retention policy and (2) a change in its
    accounting system.

    [11] Data on the volume and cost of mail irradiated since November 2001
    are incomplete for the reasons just discussed.

    [12] All costs are in current dollars, i.e, they have not been adjusted
    for inflation.

    [13] According to Service officials, there were numerous instances in
    which agencies, or agents for an agency, returned very large volumes of
    mail to h Service for irradiation many months later and, in one case,
    about 18 months after the October 2001 anthrax incident. Because these
    volumes not part of the initial backlog of mail, they are not depicted
    in the figure above.

    [14] Initially all D.C. federal mail was irradiated. Over time,
    however, a decision was made to focus on First-Class Mail and Priority
    Mail because of the increased risk these classes of mail pose.
    Additional classes of mail are irradiated for the Senate and the White
    House.

    [15] The Service operates a biohazard detection system at the facility
    to detect anthrax.

    [16] Some agencies use couriers to pick-up their mail from the Service.

    [17] Data are not available for the number of individual mailpieces
    irradiated since November 2001. In addition, data on the volume of mail
    irradiated by one of two contractors the Service used from November
    2001 through April 2002 are no longer available.

    [18] Data on the costs of the Service�s supplies and staffing for FY
    2002 and FY 2003 and its contractor costs for transporting the mail to
    and from the two irradiation facilities it used in FY 2002 are not
    available. In addition, cost and/or payment information on certain
    other contractor costs, such as the cost (and year or years of payment)
    associated with designing ventilating equipment for the Service�s mail
    preparation facility, monitoring air in the facility, and performing
    environmental sampling of irradiated containers also was not
    available.

    [19] All costs are in current dollars, i.e, they have not been adjusted
    for inflation.

    [20] We excluded $388,000�the approximate cost of the biohazard
    detection system installed in the mail preparation facility�from the
    $74.7 million total because the Service paid for this system using
    appropriated funds. As noted previously, all costs are in current
    dollars.

    [21] We focused on FY 2004 through FY 2007 because, as discussed
    previously, data for this period are more complete.

    [22] According to Service officials, prolonged delivery delays also
    occurred well after the point when all of the backlogged mail had been
    irradiated and delivered. Specifically, according to the officials,
    there were numerous instances in which agencies, or agents for an .
    agency, returned very large volumes of D.C. federal mail to the Service
    for irradiation many months later and, in one case, about 18 months
    after the October 2001 anthrax incident. The agencies/agents had held
    the mail, rather than providing it to the intended mail recipients.

    [23] The General Services Administration is required to provide
    assistance to federal agencies on records management, including the
    processing of mail.

    [24] Because the vast majority of D.C. federal mail is irradiated in
    boxes, this figure is intended to depict the typical timeline for
    delivering this mail.  As discussed previously, parcels irradiated in
    totes typically are delayed 1 additional day.

    [25] Isolated events, unrelated to the irradiation process, can also
    disrupt the processing of D.C. federal mail. For example, according to
    the current contractor�s records, from June p9, 2003, through April 30,
    2008, the Service held up two shipments of mail to the irradiation
    facility due to the possibility of biohazards, such as anthrax, in the
    mail. We did not include these delays in our analysis because the cause
    of the delays was unrelated to the irradiation process.

    [26] According to Service officials, the X-ray technology used to
    irradiate totes eliminates the possibility of delays due to either
    packing errors or damages to the contents of parcels.

    [27] According to Service officials, additional delays have been
    infrequent, in part, because the Service adjusts its schedule and staff
    to ensure on-time delivery of D.C. federal mail whenever the mail is
    received from the irradiation facility less than 6 hours late.

    [28] Boxes weighing under 14.9 pounds would receive an excessively high
    dose of irradiation, while boxes weighing over 20 pounds would not
    receive the minimum required dose.

    [30] Nearly all of these boxes were burnt.  However, according to the
    current irradiation contractor, there have been one or two occasions
    when a box of mail was crushed by a malfunction of the conveyor belt
    used to move boxes of mail through the facility.

    [31] Consolidated Appropriations Act, 2005, Pub. L. No. 108-447, 118
    Stat. 2809 (Dec. 8, 2004).

    GAO's Mission:

    The Government Accountability Office, the audit, evaluation and
    investigative arm of Congress, exists to support Congress in meeting
    its constitutional responsibilities and to help improve the performance
    and accountability of the federal government for the American people.
    GAO examines the use of public funds; evaluates federal programs and
    policies; and provides analyses, recommendations, and other assistance
    to help Congress make informed oversight, policy, and funding
    decisions. GAO's commitment to good government is reflected in its core
    values of accountability, integrity, and reliability.

    Obtaining Copies of GAO Reports and Testimony:

    The fastest and easiest way to obtain copies of GAO documents at no
    cost is through GAO's Web site [hyperlink, http://www.gao.gov]. Each
    weekday, GAO posts newly released reports, testimony, and
    correspondence on its Web site. To have GAO e-mail you a list of newly
    posted products every afternoon, go to [hyperlink, http://www.gao.gov]
    and select "E-mail Updates."

    Order by Mail or Phone:

    The first copy of each printed report is free. Additional copies are $2
    each. A check or money order should be made out to the Superintendent
    of Documents. GAO also accepts VISA and Mastercard. Orders for 100 or
    more copies mailed to a single address are discounted 25 percent.
    Orders should be sent to:

    U.S. Government Accountability Office:
    441 G Street NW, Room LM:
    Washington, D.C. 20548:

    To order by Phone:
    Voice: (202) 512-6000:
    TDD: (202) 512-2537:
    Fax: (202) 512-6061:

    To Report Fraud, Waste, and Abuse in Federal Programs:

    Contact:

    Web site: [hyperlink, http://www.gao.gov/fraudnet/fraudnet.htm]:
    E-mail: fraudnet@gao.gov:
    Automated answering system: (800) 424-5454 or (202) 512-7470:

    Congressional Relations:

    Ralph Dawn, Managing Director, dawnr@gao.gov:
    (202) 512-4400:
    U.S. Government Accountability Office:
    441 G Street NW, Room 7125:
    Washington, D.C. 20548:

    Public Affairs:

    Chuck Young, Managing Director, youngc1@gao.gov:
    (202) 512-4800:
    U.S. Government Accountability Office:
    441 G Street NW, Room 7149:
    Washington, D.C. 20548:

    *** End of document. ***