Secure Border Initiative: Observations on the Importance of
Applying Lessons Learned to Future Projects (27-FEB-08,
GAO-08-508T).
In November 2005, the Department of Homeland Security (DHS)
established the Secure Border Initiative (SBI), a multiyear,
multibillion-dollar program to secure U.S. borders. One element
of SBI is the U.S. Customs and Border Protection's (CBP) SBI
program, which is responsible for developing a comprehensive
border protection system through a mix of security infrastructure
(e.g., fencing) and surveillance and communication technologies
(e.g., radars, sensors, cameras, and satellite phones). GAO was
asked to monitor DHS progress in implementing CBP's SBI program.
This testimony provides GAO's observations on (1) technology
implementation; (2) the extent to which Border Patrol agents have
been trained and are using SBI technology; (3) infrastructure
implementation; and (4) how the CBP SBI program office has
defined its human capital goals and the progress it has made to
achieve these goals. GAO's observations are based on analysis of
DHS documentation, such as program schedules, contracts, status,
and reports. GAO also conducted interviews with DHS officials and
contractors, and visits to sites in the southwest border where
SBI deployment is under way. GAO performed the work from November
2007 through February 2008. DHS generally agreed with GAO's
findings.
-------------------------Indexing Terms-------------------------
REPORTNUM: GAO-08-508T
ACCNO: A81090
TITLE: Secure Border Initiative: Observations on the Importance
of Applying Lessons Learned to Future Projects
DATE: 02/27/2008
SUBJECT: Border control
Border patrols
Border security
Employee training
Fences
Future budget projections
Homeland security
Human capital
Human capital management
Human capital planning
Lessons learned
Program management
Radar equipment
Schedule slippages
Strategic planning
Systems design
Technology modernization programs
Training utilization
Secure Border Initiative
******************************************************************
** This file contains an ASCII representation of the text of a **
** GAO Product. **
** **
** No attempt has been made to display graphic images, although **
** figure captions are reproduced. Tables are included, but **
** may not resemble those in the printed version. **
** **
** Please see the PDF (Portable Document Format) file, when **
** available, for a complete electronic file of the printed **
** document's contents. **
** **
******************************************************************
GAO-08-508T
This is a work of the U.S. government and is not subject to copyright
protection in the United States. It may be reproduced and distributed
in its entirety without further permission from GAO. Because this work
may contain copyrighted images or other material, permission from the
copyright holder may be necessary if you wish to reproduce this
material separately.
Testimony:
Before the Subcommittees on Management, Investigations, and Oversight,
and Border, Maritime and Global Counterterrorism, Committee on Homeland
Security, House of Representatives:
United States Government Accountability Office:
GAO:
For Release on Delivery:
Expected at 10:00 a.m. EST:
Wednesday, February 27, 2008:
Secure Border Initiative:
Observations on the Importance of Applying Lessons Learned to Future
Projects:
Statement of Richard M. Stana:
Director Homeland Security and Justice Issues:
GAO-08-508T:
GAO Highlights:
Highlights of GAO-08-508T, a testimony before the Subcommittee on
Management, Investigations, and Oversight, and Border, Maritime and
Global Counterterrorism, Committee on Homeland Security, House of
Representatives.
Why GAO Did This Study:
In November 2005, the Department of Homeland Security (DHS) established
the Secure Border Initiative (SBI), a multiyear, multibillion-dollar
program to secure U.S. borders. One element of SBI is the U.S. Customs
and Border Protection�s (CBP) SBI program, which is responsible for
developing a comprehensive border protection system through a mix of
security infrastructure (e.g., fencing) and surveillance and
communication technologies (e.g., radars, sensors, cameras, and
satellite phones).
GAO was asked to monitor DHS progress in implementing CBP�s SBI
program. This testimony provides GAO�s observations on (1) technology
implementation; (2) the extent to which Border Patrol agents have been
trained and are using SBI technology; (3) infrastructure
implementation; and (4) how the CBP SBI program office has defined its
human capital goals and the progress it has made to achieve these
goals. GAO�s observations are based on analysis of DHS documentation,
such as program schedules, contracts, status, and reports. GAO also
conducted interviews with DHS officials and contractors, and visits to
sites in the southwest border where SBI deployment is under way. GAO
performed the work from November 2007 through February 2008. DHS
generally agreed with GAO�s findings.
What GAO Found:
On February 22, 2008, DHS announced final acceptance of Project 28, a
$20.6 million project to secure 28 miles along the southwest border,
and is now gathering lessons learned to use in future technology
development. The scope of the project, as described in the task order
DHS issued to Boeing�the prime contractor DHS selected to acquire,
deploy, and sustain systems of technology across the U.S. borders�was
to provide a system with the capabilities required to control 28 miles
of border in Arizona. CBP officials responsible for the program said
that although Project 28 will not be replicated, they have learned
lessons from their experience that they plan to integrate into future
technology development. CBP has extended its timeline and approach for
future projects and does not expect all of the first phase of its next
technology project to be completed before the end of calendar year
2011.
Border Patrol agents began using Project 28 technologies in December
2007, and as of January 2008, 312 agents in the area had received
updated training. According to Border Patrol agents, while Project 28
is not an optimal system to support their operations, it has provided
greater technological capabilities than did their previous equipment.
Not all of the Border Patrol agents in the Tucson sector have been
trained on Project 28 because the system will be replaced with newer
technologies.
Deployment of fencing along the southwest border is on schedule, but
meeting CBP�s goal to have 370 miles of pedestrian fence and 300 miles
of vehicle fence in place by December 31, 2008, will be challenging and
total costs are not yet known. As of February 21, 2008, the SBI program
office reported that it had constructed 168 miles of pedestrian fence
and 135 miles of vehicle fence. CBP officials reported that meeting
deadlines has been difficult because of various factors including
difficulties in acquiring rights to border lands. Moreover, CBP
officials are unable to estimate the total cost of pedestrian and
vehicle fencing because they do not yet know the type of terrain where
the fencing is to be constructed, the materials to be used, and the
cost to acquire the land. As CBP moves forward with construction, it is
making modifications based on lessons learned from previous efforts.
For example, CBP plans to buy construction items, such as steel, in
bulk; use approved fence designs; and contract out the maintenance and
repair.
CBP�s SBI program office established a staffing goal of 470 employees
for fiscal year 2008, made progress toward meeting this goal and
published its human capital plan in December 2007; however, it is in
the early stages of implementing the plan. As of February 1, 2008, the
office reported having a total of 305 employees. SBI program officials
said that they believe they will be able to meet their staffing goal of
470 staff by the end of the fiscal year. In December 2007, the SBI
office published the first version of its Strategic Human Capital
Management Plan and is now in the early implementation phase. The plan
outlines seven main goals for the office and activities to accomplish
those goals, which align with federal government best practices.
To view the full product, including the scope and methodology, click on
[hyperlink, http://www.GAO-08-508T]. For more information, contact
Richard M. Stana at (202) 512-8777 or [email protected].
[End of section]
Chairman Sanchez, Mr. Souder, Chairman Carney, Mr. Rogers and Members
of the Subcommittees:
I am pleased to be here today to discuss observations on selected
aspects of the Secure Border Initiative (SBI) program implementation.
Securing the nation's borders from illegal entry of aliens and
contraband, including terrorists and weapons of mass destruction,
continues to be a major concern. Much of the United States' 6,000 miles
of international borders with Canada and Mexico remains vulnerable to
illegal entry. Although the Department of Homeland Security (DHS)
apprehends hundreds of thousands of people entering the country
illegally each year, several hundreds of thousands of individuals also
enter the United States illegally and undetected. In November 2005, DHS
announced the launch of SBI, a multiyear, multibillion-dollar program
aimed at securing U.S. borders and reducing illegal immigration.
Elements of SBI will be carried out by several organizations within
DHS. One component is the U.S. Customs and Border Protection's (CBP)
SBI program office[Footnote 1] which is responsible for developing a
comprehensive border protection system using people, technology, known
as SBInet, and tactical infrastructure--fencing, roads, and lighting.
You requested that we monitor CBP's SBI program and provide periodic
updates on the status of the program. My testimony today is the second
in a series of interim reports[Footnote 2] on SBI implementation and
focuses on the following issues:
* SBInet technology implementation;
* the extent to which Border Patrol agents have been trained and are
using SBInet technology;
* SBI tactical infrastructure implementation; and:
* how the SBI program office has defined its human capital goals and
the progress it has made to achieve these goals.
To address these issues, we analyzed DHS documents, including program
schedules and status reports, and workforce data. We determined that
the data were sufficiently reliable for purposes of this testimony. We
interviewed DHS and CBP headquarters and field officials, including
representatives of the SBI program office, Border Patrol, CBP Air and
Marine, CBP Office of Field Operations, and the DHS Science and
Technology Directorate. We also visited the Tucson Border Patrol
sector[Footnote 3]--a site where SBInet technology and fencing
deployment was under way at the time of our review. We performed our
work from November 2007 through February 2008 in accordance with
generally accepted government auditing standards. Those standards
require that we plan and perform the work to obtain sufficient,
appropriate evidence to provide a reasonable basis for our findings and
conclusions based on our objectives. We believe that the evidence
obtained provides a reasonable basis for our findings and conclusions
based on our objectives.
We also have work under way to review other components of the SBI
program. Specifically, we are conducting work for this committee to
assess the development and deployment of SBInet's command, control, and
communications systems and surveillance and detection systems and
expect to issue a report later this year. In addition, we are reviewing
SBInet as part of a broader look at DHS's use of performance-based
services acquisition, an acquisition method structured around the
results to be achieved instead of the manner by which the service
should be performed. We expect to issue a report on this effort in
spring 2008. Finally, as mandated in the Consolidated Appropriations
Act, 2008,[Footnote 4] we are examining DHS's fiscal year 2008
expenditure plan for the SBI program and also expect to report to
Congress in spring 2008.
Summary:
On February 22, 2008, DHS announced its final acceptance of Project 28,
a $20.6 million project to secure 28 miles along the southwest border,
and is now gathering lessons learned to inform future border security
technology development. The scope of the project, as described in the
task order between DHS and Boeing--the prime contractor DHS selected to
acquire, deploy, and sustain the SBInet system across the U.S. borders-
-was to provide a system with the detection, identification, and
classification capabilities required to control the border, at a
minimum, along 28 miles in the Tucson sector. After working with Boeing
to resolve problems identified with Project 28, DHS formally accepted
the system, noting that it met contract requirements. Officials from
the SBInet program office said that although Project 28 did not fully
meet their expectations, they are continuing to develop SBInet with a
revised approach and have identified areas for improvement based on
their experience with Project 28. For example, both SBInet and Border
Patrol officials reported that Project 28 was initially designed and
developed by Boeing with limited input from the Border Patrol, whose
agents are now operating Project 28 in the Tucson sector; however, they
said that future SBInet development will include increased input from
the intended operators. The schedule for future deployments of
technology to the southwest border that are planned to replace most
Project 28 capabilities has been extended and officials estimated that
the first planned deployment of technology will occur in other areas of
the Tucson sector by the end of calendar year 2008. The remaining
deployments of the first phase of technology development planned for
the Border Patrol's Tucson, Yuma, and El Paso sectors are expected to
be completed by the end of calendar year 2011.
Border Patrol agents in the Project 28 location have been using the
system as they conduct their border security activities since December
2007, and as of January 2008, 312 agents in the Project 28 location had
received updated training. According to Border Patrol agents, while
Project 28 is not an optimal system to support their operations, it has
provided them with greater technological capabilities--such as improved
cameras and radars--than the legacy equipment that preceded Project 28.
Not all of the Border Patrol agents in the Project 28 location have
been trained to use the system's equipment and capabilities, as it is
expected to be replaced with updated technologies developed for SBInet.
Deployment of tactical infrastructure projects along the southwest
border is on schedule, but meeting the SBI program office's goal to
have 370 miles of pedestrian fence and 300 miles of vehicle fence in
place by December 31, 2008, will be challenging and the total cost is
not yet known. As of February 21, 2008, the SBI program office reported
that it had constructed 168 miles of pedestrian fence and 135 miles of
vehicle fence. Although the deployment is on schedule, SBI program
office officials reported that keeping on schedule will be challenging
because of various factors, including difficulties in acquiring rights
to border lands. Furthermore, SBI program office officials are unable
to estimate the total cost of pedestrian and vehicle fencing because of
various factors that are not yet known, such as the type of terrain
where the fencing is to be constructed, the materials to be used, the
cost to acquire the land. Furthermore, as the SBI program office moves
forward with tactical infrastructure construction, it is making
modifications based on lessons learned from previous fencing efforts.
For example, for future fencing projects, the SBI program office plans
to buy construction items, such as steel, in bulk; use approved fence
designs; and contract out the maintenance and repair of the tactical
infrastructure.
The SBI program office established a staffing goal of 470 employees for
fiscal year 2008, made progress toward meeting this goal, and published
its human capital plan in December 2007; however, the SBI program
office is in the early stages of implementing this plan. As of February
1, 2008, SBI program office reported having 142 government staff and
163 contractor support staff for a total of 305 employees. SBI program
office officials told us that they believe they will be able to meet
their staffing goal of 470 staff by the end of September 2008. In
December 2007, the SBI program office published the first version of
its Strategic Human Capital Management Plan and is now in its early
implementation phase. The plan outlines seven main goals for the office
and activities to accomplish those goals, which align with federal
government best practices.
Background:
CBP's SBI program is responsible for identifying and deploying an
appropriate mix of technology, known as SBInet (e.g., sensors, cameras,
radars, communications systems, and mounted laptop computers for agent
vehicles); tactical infrastructure (e.g., pedestrian and vehicle
fencing, roads, and lighting); and personnel (e.g., program staff and
Border Patrol agents) that are intended to enable CBP agents and
officers to gain effective control[Footnote 5] of U.S. borders. SBInet
technology is also intended to include the development and deployment
of a common operating picture (COP) that provides uniform data through
a command center environment to Border Patrol agents in the field and
all DHS agencies and to be interoperable with stakeholders external to
DHS, such as local law enforcement. The current focus of SBI is on the
southwest border areas between the ports of entry that CBP has
designated as having the highest need for enhanced border security
because of serious vulnerabilities. The SBI program office and its
offices of tactical infrastructure and SBInet are responsible for
overall program implementation and oversight. Figure 1 is a map of the
southwest border and the Border Patrol sectors.
Figure 1: Map of Border Patrol Sectors along the Southwest Border:
[See PDF for image]
This figure is a map of the Southwest border of the United States,
illustrating Border Patrol Sectors and the area they encompass. The
following data is depicted:
Border Patrol Sector: San Diego;
Area: portion of California.
Border Patrol Sector: El Centro;
Area: portion of California.
Border Patrol Sector: Yuma;
Area: portions of California, Arizona and Nevada.
Border Patrol Sector: Tucson;
Area: portion of Arizona, including Project 28, an approximately 28-
mile stretch of border.
Border Patrol Sector: El Paso;
Area: New Mexico, portion of Texas.
Border Patrol Sector: Marta;
Area: portions of Texas and Oklahoma.
Border Patrol Sector: Del Rio;
Area: portions of Texas.
Border Patrol Sector: Laredo;
Area: portions of Texas.
Border Patrol Sector: Rio Grande Valley;
Area: portions of Texas.
Source: GAO analysis of CBP data.
[End of figure]
In September 2006, CBP awarded a prime contract to the Boeing Company
for 3 years, with three additional 1-year options. As the prime
contractor, Boeing is responsible for acquiring, deploying, and
sustaining selected SBI technology and tactical infrastructure
projects. In this way, Boeing has extensive involvement in the SBI
program requirements development, design, production, integration,
testing, and maintenance and support of SBI projects. Moreover, Boeing
is responsible for selecting and managing a team of subcontractors that
provide individual components for Boeing to integrate into the SBInet
system. The SBInet contract is largely performance-based--that is, CBP
has set requirements for the project and Boeing and CBP coordinate and
collaborate to develop solutions to meet these requirements--and
designed to maximize the use of commercial off-the-shelf
technology.[Footnote 6] CBP's SBI program office oversees the Boeing-
led SBI contractor team.
CBP is executing part of SBI's activities through a series of task
orders to Boeing for individual projects. As of February 15, 2008, CBP
had awarded eight task orders to Boeing. Table 1 is a summary of the
task orders awarded to Boeing for SBI projects.
Table 1: Task Orders Awarded to Boeing for SBI Projects as of February
15, 2008 (Dollars in millions):
Task order description: Program Management: Related to mission
engineering, facilities and infrastructure, systems engineering, test
and evaluation, and program management services to develop and deploy
the SBInet system;
Date awarded: 09/21/2006;
Task order obligation: $135.9.
Task order description: Project 28: Boeing's pilot project and initial
implementation of SBInet technology for 28 miles of the border in the
Tucson sector;
Date awarded: 10/20/2006;
Task order obligation: $20.6.
Task order description: Fence Lab: Related to the testing of potential
pedestrian and vehicle fence and barrier solutions;
Date awarded: 02/16/2007;
Task order obligation: $0.7.
Task order description: Barry M. Goldwater Range: Related to the
construction of 32 miles of fencing in the Yuma sector; also knows as
Project 37;
Date awarded: 01/12/2007;
Task order obligation: $122.2.
Task order description: Design: Related to the SBInet deployment design
solution including design and locations for the SBInet technology
solution in the Yuma, Tucson, and El Paso sectors;
Date awarded: 08/01/2007;
Task order obligation: $69.0.
Task order description: Project 28 Contractor Maintenance and Logistics
Support: Provides Project 28 with the required maintenance and
logistics support to operate the system;
Date awarded: 12/07/2007;
Task order obligation: $8.0.
Task order description: Command, Control, Communications and
Intelligence (C3I) and Common Operating Picture: Related to the
development of the next version of the SBInet operating software to
design, develop, and demonstrate a functional SBInet C3I/COP system;
Date awarded: 12/07/2007;
Task order obligation: $64.5.
Task order description: Supply and Supply Chain Management: The
development and implementation of a supply and supply chain management
system solution to execute tactical infrastructure projects;
Date awarded: 01/07/2008;
Task order obligation: $733.3.
Source: GAO analysis of CBP data.
[End of table]
In addition to deploying technology across the southwest border, the
SBI program office plans to deploy 370 miles of single-layer pedestrian
fencing and 300 miles of vehicle fencing by December 31, 2008.
Pedestrian fencing is designed to prevent people on foot from crossing
the border and vehicle fencing is physical barriers meant to stop the
entry of vehicles. The SBI program office, through the tactical
infrastructure program, is using the U.S. Army Corps of Engineers
(USACE) to contract for fencing and supporting infrastructure (such as
lights and roads), complete required environmental assessments, and
acquire necessary real estate.[Footnote 7] In addition, in January
2008, CBP issued Boeing a supply and supply chain management task order
for the purchase of construction items, such as steel.
In December 2006, DHS estimated that the total cost for completing the
deployment along the southwest border will be $7.6 billion from fiscal
years 2007 through 2011. DHS has not yet reported the estimated life
cycle cost for the SBI program, which is the total cost to the
government for a program over its full life, consisting of research and
development, operations, maintenance, and disposal costs.[Footnote 8]
Since fiscal year 2007, Congress has appropriated about $2.5 billion
for SBI. DHS has requested an additional $775 million for SBI for
fiscal year 2009.
First SBInet Technology Deployment Is Complete, but Lessons Have Been
Learned:
DHS announced its final acceptance of Project 28 from Boeing on
February 22, 2008, completing its first efforts at implementing SBInet,
and is now gathering lessons learned from the project that it plans to
use for future technology development. The scope of the project, as
described in the task order between Boeing and DHS, was to provide a
system with the detection, identification, and classification
capabilities required to control the border, at a minimum, along 28
miles within the Tucson sector. To do so, Boeing was to provide, among
other things, mobile towers equipped with radar, cameras, and other
features, a COP that communicates comprehensive situational awareness,
and secure-mounted laptop computers retrofitted in vehicles to provide
agents in the field with COP information. As we previously
reported,[Footnote 9] Boeing delivered and deployed the individual
technology components of Project 28--such as the towers, cameras and
radars--on schedule.[Footnote 10] See figures 2 and 3 below for
photographs of SBInet technology along the southwest border.
Figure 2: Project 28 Mobile Sensor Tower Deployed in Tucson Sector:
[See PDF for image]
This figure is a photograph of a Project 28 Mobile Sensor Tower
Deployed in Tucson Sector, with a close-up photo of the sensor.
Source: GAO.
[End of figure]
Figure 3: At Left, Mounted Laptop Installed in Border Patrol Vehicle;
at Right, Project 28 Command and Control Center:
[See PDF for image]
This figure contains two photographs: a mounted laptop installed in
Border Patrol vehicle; the Project 28 Command and Control Center.
Source: GAO.
[End of figure]
However, Boeing's inability to integrate these components with the COP
software delayed the implementation of Project 28 over 5 months after
the planned June 13, 2007, milestone when Border Patrol agents were to
begin using Project 28 technology to support their activities.
Specifically, SBI program office officials said that the software that
Boeing selected for the COP was intended to be used as a law
enforcement dispatch system and was not designed to process and
distribute the type of information being collected by the cameras,
radars, and sensors. However, SBI officials told us that Boeing
selected the system based on initial conversations with Border Patrol
officials, but when deployed to the field, Boeing found limitations
with the system. As we reported in October 2007, among other technical
problems reported were that it was taking too long for radar
information to display in command centers and newly deployed radars
were being activated by rain or other environmental factors, making the
system unusable.[Footnote 11] According to officials from the SBI
program office, Boeing worked to correct these problems from July
through November 2007. As one example of improvement, Border Patrol
officials reported that Boeing added an auto focus mechanism on the
cameras located on the nine towers.[Footnote 12] However, SBInet and
Border Patrol identified issues that remain unresolved. For example,
the Border Patrol reported that as of February 2008 problems remained
with the resolution of the camera image at distances over 5 kilometers,
while expectations were that the cameras would work at about twice that
distance.
From June 26 through November 19, 2007, Boeing submitted three
corrective action plans, documents that defined Boeing's technical
approach for correcting the problems associated with Project 28 and the
steps that needed to occur for DHS to conditionally accept the system.
As we reported in October, DHS officially notified Boeing in August
2007 that it would not accept Project 28 until certain problems were
corrected. DHS conditionally accepted Project 28 on December 7, 2007,
but included a requirement for Boeing to analyze the quality of the
project's video signals, radar data, and the timing of all components
by January 11, 2008. Upon conditional acceptance, the government began
operating Project 28, and SBI program office and Border Patrol
officials told us that plans were under way to conduct additional
testing of the system capabilities--including operational testing,
which is used to determine that the system performs in the environment
in which it is to operate. This testing was not scheduled to take place
until after final acceptance of Project 28. According to SBI program
office and Border Patrol officials, the results of this testing will
not be used to make changes to Project 28, but will instead be used to
guide future SBInet development. In addition, DHS announced its final
acceptance of Project 28 on February 22, 2008 noting that Boeing met
its contractual requirements. However, according to SBI program
officials, the outcomes of future SBInet development will define the
equipment that will replace most of Project 28 system components. Both
SBI program office and Border Patrol officials stated that although
Project 28 did not fully meet their expectations, they are gathering
lessons learned and are ready to move forward with developing SBInet
technologies that will better meet their needs. Table 2 summarizes key
events for Project 28.
Table 2: Key Events for Project 28:
Event: DHS awarded the Project 28 task order to Boeing;
Date: October 2006.
Event: Boeing deployed the individual technology components of Project
28 on time, but missed its initial deadline to deliver the fully
integrated system to the government;
Date: June 2007.
Event: Boeing submitted first corrective action plan;
Date: June 2007.
Event: CBP officials officially notified Boeing that CBP would not
accept Project 28 until certain problems were corrected;
Date: August 2007.
Event: Boeing submitted second corrective action plan;
Date: September 2007.
Event: Boeing submitted third corrective action plan;
Date: November 2007.
Event: DHS conditionally accepted the Project 28 system delivered by
Boeing;
Date: December 2007.
Event: DHS announced its final acceptance of Project 28;
Date: February 2008.
Source: GAO presentation of SBInet data.
[End of table]
The SBI program office reported that it is moving forward with SBInet
development beyond Project 28; however, it has revised its approach and
timeline for doing so. As noted earlier in this statement, in addition
to the $20.6 million task order awarded for Project 28, Boeing has also
received other task orders as part of its overall contract with CBP.
For example, in August 2007 DHS awarded a $69 million task order to
Boeing to design the technical, engineering, and management services it
would perform to plan and deploy SBInet system components within the
Border Patrol's Tucson, Yuma, and El Paso sectors. In addition, the SBI
program office reported that on December 7, 2007, DHS awarded a 14-
month task order worth approximately $64.5 million to Boeing to design,
develop, and test, among other things, an upgraded COP software system
for CBP command centers and agent vehicles, known as COP version 0.5.
According to the SBI program office, planned SBInet development, such
as the work being conducted by Boeing under these task orders, will
eventually replace and improve upon Project 28. These officials stated
that in light of the difficulties that DHS encountered during Boeing's
deployment of Project 28, the Secretary requested and CBP has proposed
a revised strategy that is more deliberative. As two SBInet program
managers put it, they want to develop SBInet "right, not fast". We
reported in October 2007 that SBI program office officials expected to
complete all of the first phase of technology projects by the end of
calendar year 2008.[Footnote 13] However, in February 2008, the SBI
program office estimated that the first planned deployment of
technology--including components linked to the updated COP--will occur
in two geographic areas within the Tucson sector by the end of calendar
year 2008, with the remainder of the deployments to the Tucson, Yuma,
and El Paso sectors completed by the end of calendar year 2011.
Officials from the SBI program office said that the Project 28 location
is one of the two areas where the planned first deployments will occur.
An official from the SBI program office noted that this schedule
reflects DHS's revised approach to developing SBInet technology and
that meeting this timeline depends, in part, on the availability of
funding. At this time, the SBI program office is still in the process
of defining life cycle costs for SBInet development.
SBI program office and Border Patrol officials told us they have
learned lessons during the development of Project 28 that will
influence future SBInet development, including the technology that is
planned to be deployed along the southwest border. For example, testing
to ensure the components--such as radar and cameras--were integrated
correctly before being deployed to the field at the Tucson sector did
not occur given the constraints of the original 8-month timeline of the
firm-fixed-price task order with Boeing, according to officials from
the SBI program office.[Footnote 14] As a result, incompatibilities
between individual components were not discovered in time to be
corrected by the planned Project 28 deployment deadline. To address
this issue moving forward with SBInet development, Boeing has
established a network of laboratories to test how well the integration
of the system works, and according to the SBI program office,
deployment will not occur until the technology meets specific
performance specifications.
Another lesson learned involved how the Project 28 system requirements
were developed by Boeing. SBI program office and Border Patrol
officials told us that the requirements for how the Project 28 system
was to operate were designed and developed by Boeing with minimal input
from the intended operators of the system, including Border Patrol
agents. Instead, Boeing based the requirements for how Project 28 was
to be designed and developed on information in the contract task order.
The lack of user involvement resulted in a system that does not fully
address or satisfy user needs. In February 2008, SBI program officials
reported that Project 28 was designed to be a demonstration project,
rather than a fully operating system, and there was not enough time
built into the contract to obtain feedback from all of the intended
users of the system during its design and development. While Border
Patrol agents in the Tucson sector agreed with Boeing's conceptual
design of Project 28, they said the final system might have been more
useful if they and others had been given an opportunity to provide
feedback throughout the process. For example, Border Patrol agents told
us they would have found the laptops mounted into agent vehicles safer
and easier to use if they were larger and manipulated by a touch screen
rather than with a pencil-shaped stylus, as using a stylus to
manipulate the screen while driving is impractical. In addition, the
laptops were not mounted securely enough to prevent significant
rattling when driving on rough terrain, making the laptops difficult to
use and prone to needing repair.
While user feedback was limited for Project 28, SBI program office
officials have recognized the need to involve the intended operators
when defining requirements and have efforts underway to do so for
future SBInet development. For example, officials from the Border
Patrol, CBP Air and Marine, and the CBP Office of Field Operations
reported that representatives from their offices were involved in the
development of requirements for SBInet technology as early as October
2006 and on an ongoing basis since then. Specifically, SBI program
officials stated that Border Patrol users participated in requirements
workshops with Boeing held in October 2006 at CBP headquarters and then
at various field locations from December 2006 through June 2007, from
which the SBInet operational requirements were derived (a process
separate from Project 28). According to the SBI program office, users
from other CBP offices such as the Office of Field Operations and Air
and Marine have been involved in meetings as the SBI program office
updates these requirements in preparation for the next development
efforts. Additionally, SBI program officials stated that Boeing held
meetings in January and February 2008 specifically designed to
integrate user input to the development of the COP version 0.5.
Local Border Patrol Users Report that Project 28 is Not an Optimal
System, but Those Trained on the System Will Operate it Until It Is
Replaced:
Since DHS conditionally accepted the task order from Boeing on December
7, 2007, those Border Patrol agents in the Tucson sector that have
received updated training on Project 28 have been using the
technologies as they conduct their border security activities. Border
Patrol agents reported that they would have liked to have been involved
sooner with the design and development of Project 28, since they are
the ones who operate the system. Border Patrol officials stated that it
is not an optimal system. Border Patrol agents from the Tucson sector
provided examples of Project 28 capabilities that do not adequately
support Border Patrol operations because of their design. As noted
earlier in this statement, Border Patrol agents have had difficulties
using the laptops mounted into agent vehicles to provide them with COP
information. However, according to Border Patrol agents, Project 28 has
provided them with improved capabilities over their previous equipment,
which included items such as cameras and unattended ground sensors that
were only linked to nearby Border Patrol units, not into a centralized
command and control center. In addition, Border Patrol officials we
spoke with at the Tucson sector noted that Project 28 has helped its
agents become more familiar with the types of technological
capabilities they are integrating into their operations now and in the
future. As we reported in October 2007, the Border Patrol's Tucson
sector was developing a plan to integrate SBInet into its operating
procedures.[Footnote 15] However, in February 2008 a senior official
from the Border Patrol's Tucson sector told us that the plan is still
in draft form because of the delays in the deployment of Project 28.
In October 2007 we reported that the 22 trainers and 333 operators who
were initially trained on the Project 28 system were to be retrained
with revised curriculum because of deployment delays and changes to the
COP software.[Footnote 16] As of January 2008, 312 Border Patrol
operators and 18 trainers had been retrained on Project 28.[Footnote
17] According to Border Patrol agents we spoke with at the Tucson
sector, a group of Border Patrol agents provided significant input into
the revisions that the Boeing subcontractor made to the Project 28
training curriculum. Officials from the SBInet Training Division and
Border Patrol agents reported that originally there were plans to train
728 Border Patrol operators located in the Project 28 area by January
2008. However, now no additional training will be conducted on Project
28, as they are expecting that future SBInet development will
eventually replace Project 28. For example, according to the SBInet
Training Division, the COP version 0.5 currently under development by
Boeing will replace the Project 28 COP, and this will require new
training.
Tactical Infrastructure Deployment on Schedule, but Further Deployment
Will Be Challenging and Total Costs Are Not Yet Known:
Deployment of tactical infrastructure projects along the southwest
border is on schedule, but meeting the SBI program office's goal to
have 370 miles of pedestrian fence and 300 miles of vehicle fencing in
place by December 31, 2008, will be challenging and total costs are not
yet known.[Footnote 18] As of February 21, 2008, the SBI program office
reported that it had constructed 168 miles of pedestrian fence and 135
miles of vehicle fence (see table 3).
Table 3: Tactical Infrastructure Deployment Progress as of February 21,
2008:
Infrastructure type: Pedestrian fencing;
Miles in place before SBI: 78;
Miles deployed through SBI: 90;
Total miles in place as of 2/21/08: 168;
Target for 12/31/08: 370;
Miles remaining to meet 12/31/08 target: 202.
Infrastructure type: Vehicle fencing;
Miles in place before SBI: 57;
Miles deployed through SBI: 78;
Total miles in place as of 2/21/08: 135;
Target for 12/31/08: 300;
Miles remaining to meet 12/31/08 target: 165.
Source: GAO analysis of SBI data.
[End of table]
According to SBI program office officials, the deployment of tactical
infrastructure projects is on schedule, but these officials reported
that keeping on schedule will be challenging because of various
factors, including difficulties in acquiring rights to border
lands.[Footnote 19] Unlike prior fencing projects that were primarily
located on federal land, approximately 54 percent of planned projects
are scheduled to be constructed on private property. We previously
reported that as of July 2007, CBP anticipated community resistance to
deployment for 130 of its 370 miles of pedestrian fencing miles. CBP
officials told us that, of 480 owners of private property along the
relevant segments of the border, all but 148 gave CBP access to survey
their land prior to December 2007. In December, CBP, working in
conjunction with the Department of Justice (DOJ), sent letters to most
of the 148 remaining land owners reiterating the request for access and
notifying them of the government's intent to pursue court-ordered
access if necessary. As of February 16, 2008, approximately 50 percent
of the land owners who received these letters had given CBP access to
their land to do surveys. In some cases where access has not been
granted, DOJ has begun the legal process known as "eminent domain" to
obtain court-ordered access to the property.[Footnote 20] SBI program
office officials state that they are working to acquire rights to
border lands; however, until the land access issues are resolved, this
factor will continue to pose a risk to meeting the deployment targets.
SBI program office officials are unable to estimate the total cost of
pedestrian and vehicle fencing because they do not yet know the type of
terrain where the fencing is to be constructed, the materials to be
used, or the cost to acquire the land. In addition, in October 2007, we
reported that to minimize one of the many factors that add to the cost,
CBP has previously drawn upon its Border Patrol agents and Department
of Defense military personnel to assist in such efforts.[Footnote 21]
However, SBI program office officials reported that they plan to use
more costly commercial labor for future infrastructure projects to meet
their deadlines. In February 2008, SBI program office officials told us
that they estimate construction costs for pedestrian fencing will be
about $4 million per mile and vehicle fencing costs will be about $2
million per mile. However, total costs will be higher because this
estimate does not include other expenses, such as contract management,
contract incentives to meet an expedited schedule, higher-than-expected
property acquisition costs, and unforeseen costs associated with
working in remote areas.
As the SBI program office moves forward with tactical infrastructure
construction, it is making modifications based on lessons learned from
previous fencing efforts. For example, for future fencing projects, the
SBI program office plans to buy construction items, such as steel, in
bulk; use approved fence designs; and contract out the maintenance and
repair of the tactical infrastructure. SBI program office officials
estimate that buying essential items in bulk will make fencing
deployment more economical and will reduce the likelihood of shortages
and delays of critical equipment. SBI program office officials also
believe that using pre-approved and tested fence designs (see fig. 4)
will expedite preconstruction planning and will allow for more
efficient maintenance and repair. In addition, the SBI program office
plans to award a contract to maintain and service all initial, current,
and future tactical infrastructure deployed through SBI because it
believes that it will be more efficient than relying on Border Patrol
agents and military personnel who also have other duties.
Figure 4: Examples of Approved Pedestrian and Vehicle Fencing
Solutions:
[See PDF for image]
This figure contains four photographs of approved pedestrian and
vehicle fencing solutions.
The Picket Fence (upper left), Bollard Fence (upper right) and Post &
Rail with wire mesh (lower left) are examples of pedestrian fencing;
the Normandy Vehicle Fence (lower right) is an example of vehicle
fencing.
Source: CBP.
[End of figure]
Progress Made to Meet Staffing Goals and a Human Capital Plan
Published, but Implementation Is in the Early Stages:
The SBI program office established a staffing goal of 470 employees for
fiscal year 2008, made progress toward meeting this goal and published
a human capital plan in December 2007; however, the SBI program office
is in the early stages of implementing this plan. As of February 1,
2008, the SBI program office reported having 142 government staff and
163 contractor support staff for a total of 305 employees, up from 247
staff on September 30, 2007. In addition, SBI program office officials
reported that they had selected an additional 39 staff that the program
office is in the process of bringing onboard. These officials also told
us that they believe they will be able to meet their staffing goal by
the end of September 2008 and will have 261 government staff and 209
contractor support staff on board (see table 4). In addition, according
to SBI program office officials, they would like to bring the ratio of
government employees to contractor staff closer to 1:1 because their
office has determined that that ratio provides the right mix of
personnel with the skills necessary to ensure appropriate government
oversight. The targeted ratio, based on the staffing goal for fiscal
year 2008, would result in a better than 1:1 ratio of government to
contract support staff.
Table 4: Actual and Planned SBI Program Office Staff:
Number of SBI staff: Government employees;
Actual, September 30, 2007: 113;
Actual, February 1, 2008: 142;
Planned, September 30, 2008: 261.
Number of SBI staff: Contractor support staff;
Actual, September 30, 2007: 134;
Actual, February 1, 2008: 163;
Planned, September 30, 2008:
209.
Number of SBI staff: Total;
Actual, September 30, 2007: 247;
Actual, February 1, 2008: 305;
Planned, September 30, 2008: 470.
Source: GAO analysis of CBP data.
[End of table]
In December 2007, the SBI program office published the first version of
its Strategic Human Capital Management Plan and is now in the early
implementation phase. As we have previously reported, a strategic human
capital plan is a key component used to define the critical skills and
competencies that will be needed to achieve programmatic goals and
outline ways an organization can fill gaps in knowledge, skills, and
abilities.[Footnote 22] The SBI program office's plan outlines seven
main goals for the office and includes planned activities to accomplish
those goals, which align with federal government best practices.
[Footnote 23] However, the activities are in the early stages of
implementation. We have previously reported that a properly designed
and implemented human capital program can contribute to achieving an
agency's mission and strategic goals.[Footnote 24] Until the SBI
program office fully implements its plan, it will lack a baseline and
metrics by which to judge the program. Table 5 summarizes the seven
human capital goals, the SBI program office's planned activities and
steps taken to accomplish these activities, as of February 20, 2008.
Table 5: Human Capital Goals, Planned Activities, and Steps Taken as of
February 20, 2008:
SBI human capital goals:
1) Develop a coherent framework of human
capital policies, programs, and practices to achieve a shared vision
integrated with SBI's strategic plan;
Planned activities: Complete the SBI human capital plan;
Steps taken as of February 2008:
* Completed the first draft of the human capital plan;
* Prepared the fiscal year 2008 staffing plan.
SBI human capital goals:
2) Prepare leaders to lead and manage the workforce; 3) Create and
instill within the organization a value-driven organization;
Planned activities: (1) Identify key leaders' skills and
competencies, develop and deliver a leadership/management workshop
focused on equipping SBI leaders with these skills; (2) Identify key
organization values and create an SBI Value Statement;
Steps taken as of February 2008:
* Planning SBI leadership off-site meeting in early April, which will
include discussions of leadership needs;
* Planning to conduct 360� assessments for SBI leadership in late
spring/early summer.
SBI human capital goals:
4) Develop and implement a succession management plan;
Planned activities: Develop a succession strategy for mission critical
positions;
Steps taken as of February 2008:
* Not yet started.
SBI human capital goals:
5) Define the performance culture (reward excellence);
Planned activities: Based on the CBP Awards and Recognition Program,
create an SBI policy and practice on rewards and recognition;
Steps taken as of February 2008:
* Designed but not yet implemented a program to recognize high
performers;
* Drafted a recognition program.
SBI human capital goals:
6) Hire, recruit, develop, and retain employees with the skills for
mission accomplishment;
Planned activities: Fill vacancies with qualified professionals and
create a Supervisors' Onboarding Guide and retention interview process;
Steps taken as of February 2008:
* Developed an orientation course for new employees;
* Drafted, but not yet finalized the Supervisors' Onboarding Guide;
* Recruitment efforts under way to fill open SBI positions in all
programs.
SBI human capital goals:
7) Establish leadership accountability for human capital management;
Planned activities: Clarify key leadership responsibilities and metrics
of success;
Steps taken as of February 2008:
* Not yet started.
Source: GAO analysis of CBP data.
[End of table]
Concluding Observations:
Securing the nation's borders is a daunting task. Project 28, an early
technology project, resulted in a product that did not fully meet user
needs and the project's design will not be used as the basis for future
SBInet development. To ensure that future SBInet development efforts
deliver an operational capability that meets user needs and delivers
technology that can be used in additional projects, it is important
that the lessons learned on Project 28 continue to be applied and that
user input continues to be sought so that future technology projects
are successful. In the tactical infrastructure area, although fencing
projects are currently on schedule, meeting future deadlines will be
challenging because of various factors, including difficulties in
acquiring rights to border land. Furthermore, future tactical
infrastructure costs are not yet known because issues regarding land
acquisition have not been resolved and other decisions, such as the
materials to be used, have not been made. These issues underscore
Congress' need to stay closely attuned to DHS's progress in the SBI
program to make sure that performance, schedule, and cost estimates are
achieved and the nation's border security needs are fully addressed.
This concludes my prepared testimony. I would be happy to respond to
any questions that members of the subcommittees may have.
Contacts and Acknowledgments:
For questions regarding this testimony, please call Richard M. Stana at
(202) 512-8777 or [email protected]. Contact points for our offices of
Congressional Relations and Public Affairs may be found on the last
page of this statement. Other key contributors to this statement were
Susan Quinlan, Assistant Director; Deborah Davis, Assistant Director;
Jeanette Esp�nola; Karen Febey; Michael Parr; Jamelyn Payan; David
Perkins; Jeremy Rothgerber; and Leslie Sarapu.
[End of section]
Footnotes:
[1] The CBP SBI Program Executive Office, referred to in this testimony
as the SBI program office, is responsible for overseeing all SBI
activities; for acquisition and implementation, including establishing
and meeting program goals, objectives, and schedules; for overseeing
contractor performance; and for coordinating among DHS agencies.
[2] See GAO, Secure Border Initiative: Observations on Selected Aspects
of SBInet Program Implementation, GAO-08-131T (Washington, D.C.:
October 2007) for the first report.
[3] The U.S. Border Patrol has 20 sectors responsible for detecting,
interdicting, and apprehending those who attempt illegal entry or
smuggle people--including terrorists or contraband, including weapons
of mass destruction--across U.S. borders between official ports of
entry.
[4] Pub. L. No. 110-161, 121 Stat. 1844, 2047-2049.
[5] DHS defines effective control of U.S. borders as the ability to
consistently: (1) detect illegal entries into the United States; (2)
identify and classify these entries to determine the level of threat
involved; (3) efficiently and effectively respond to these entries; and
(4) bring events to a satisfactory law enforcement resolution.
[6] Commercial off-the-shelf is a term for products that are available
for sale, lease, or license to the general public.
[7] The SBI program office contracted with Boeing to construct 32 miles
of fencing in the Barry M. Goldwater Range. Deployment of this fencing
has been completed, and the SBI program office plans to use USACE to
contract for all remaining pedestrian fencing and vehicle barriers to
be deployed through December 2008.
[8] See GAO, Cost Assessment Guide: Best Practices for Estimating and
Managing Program Costs--Exposure Draft, GAO-07-1134SP (Washington,
D.C: July 2007).
[9] GAO-08-131T.
[10] Project 28 components include nine mobile radar/sensor towers;
four unattended ground sensors, 70 small handheld satellite phones that
allow for agents to communicate throughout the Tucson sector, and 50
CBP agent vehicles with secure-mounted laptop computers and
communications capabilities.
[11] GAO-08-131T.
[12] As part of Project 28, Boeing erected nine towers equipped with
radar, cameras, communications systems, and unattended ground sensors
linked to a command and control center.
[13] GAO-08-131T.
[14] A firm-fixed-price contract provides for a price that is not
subject to any adjustment on the basis of the contractor's cost
experience in performing the contract. This contract type places
maximum risk upon the contractor and full responsibility for all costs
and resulting profit or loss. The period of performance for the
original Project 28 contract spanned 8 months, from October 13, 2006
through June 12, 2007.
[15] GAO-08-131T.
[16] GAO-08-131T.
[17] According to the SBInet Training Division, the reason some staff
received the initial Project 28 training but did not receive the
updated training was because the staff were either transferred or
because of changed job responsibilities.
[18] The Consolidated Appropriations Act of 2008, requires DHS to
complete construction by December 31, 2008 of 370 miles (or other
mileage determined by the Secretary) of reinforced fencing along the
southwest border wherever the Secretary determines it would be most
practical and effective in deterring smugglers and aliens attempting
illegal entry.
[19] In October 2007, we reported that according to CBP officials,
other factors that continue to pose a risk to meeting deployment
targets include conducting outreach necessary to address border
community resistance and devoting time to identify and complete steps
necessary to comply with environmental regulations. See GAO-08-131T.
[20] Eminent domain refers to the power of a government entity to take
privately owned property, especially land, and convert it to public
use, subject to reasonable compensation of the owner.
[21] GAO-08-131T.
[22] See GAO, Human Capital: Key Principles for Effective Strategic
Workforce Planning, GAO-04-39 (Washington, D.C.: December 2003), and
Framework for Accessing the Acquisition Function at Federal Agencies,
GAO-05-218G (Washington, D.C.: September 2005).
[23] These best practices are contained in the governmentwide Human
Capital Assessment and Accountability Framework which was developed by
Office of Management and Budget, the Office of Personnel Management,
and the GAO.
[24] GAO-04-39.
[End of section]
GAO's Mission:
The Government Accountability Office, the audit, evaluation and
investigative arm of Congress, exists to support Congress in meeting
its constitutional responsibilities and to help improve the performance
and accountability of the federal government for the American people.
GAO examines the use of public funds; evaluates federal programs and
policies; and provides analyses, recommendations, and other assistance
to help Congress make informed oversight, policy, and funding
decisions. GAO's commitment to good government is reflected in its core
values of accountability, integrity, and reliability.
Obtaining Copies of GAO Reports and Testimony:
The fastest and easiest way to obtain copies of GAO documents at no
cost is through GAO's Web site [hyperlink, http://www.gao.gov]. Each
weekday, GAO posts newly released reports, testimony, and
correspondence on its Web site. To have GAO e-mail you a list of newly
posted products every afternoon, go to [hyperlink, http://www.gao.gov]
and select "Subscribe to Updates."
Order by Mail or Phone:
The first copy of each printed report is free. Additional copies are $2
each. A check or money order should be made out to the Superintendent
of Documents. GAO also accepts VISA and Mastercard. Orders for 100 or
more copies mailed to a single address are discounted 25 percent.
Orders should be sent to:
U.S. Government Accountability Office:
441 G Street NW, Room LM:
Washington, D.C. 20548:
To order by Phone:
Voice: (202) 512-6000:
TDD: (202) 512-2537:
Fax: (202) 512-6061:
To Report Fraud, Waste, and Abuse in Federal Programs:
Contact:
Web site: [hyperlink, http://www.gao.gov/fraudnet/fraudnet.htm]:
E-mail: [email protected]:
Automated answering system: (800) 424-5454 or (202) 512-7470:
Congressional Relations:
Ralph Dawn, Managing Director, [email protected]:
(202) 512-4400:
U.S. Government Accountability Office:
441 G Street NW, Room 7125:
Washington, D.C. 20548:
Public Affairs:
Chuck Young, Managing Director, [email protected]:
(202) 512-4800:
U.S. Government Accountability Office:
441 G Street NW, Room 7149:
Washington, D.C. 20548:
*** End of document. ***