Aviation Security: Challenges Delay Implementation of		 
Computer-Assisted Passenger Prescreening System (17-MAR-04,	 
GAO-04-504T).							 
                                                                 
The security of U.S. commercial aviation is a long-standing	 
concern, and substantial efforts have been undertaken to	 
strengthen it. One such effort is the development of a new	 
Computer-Assisted Passenger Prescreening System (CAPPS II) to	 
identify passengers requiring additional security attention. The 
development of CAPPS II has raised a number of issues, including 
whether individuals may be inappropriately targeted for 	 
additional screening and whether data accessed by the system may 
compromise passengers' privacy. GAO was asked to summarize the	 
results of its previous report that looked at (1) the development
status and plans for CAPPS II; (2) the status of CAPPS II in	 
addressing key developmental, operational, and public acceptance 
issues; and (3) additional challenges that could impede the	 
successful implementation of the system.			 
-------------------------Indexing Terms------------------------- 
REPORTNUM:   GAO-04-504T					        
    ACCNO:   A09503						        
  TITLE:     Aviation Security: Challenges Delay Implementation of    
Computer-Assisted Passenger Prescreening System 		 
     DATE:   03/17/2004 
  SUBJECT:   Airport security					 
	     Commercial aviation				 
	     Data collection					 
	     Facility security					 
	     Identity verification				 
	     Physical security					 
	     Right of privacy					 
	     Schedule slippages 				 
	     Strategic planning 				 
	     Systems design					 
	     Systems management 				 
	     Homeland security					 
	     TSA Computer-Assisted Passenger			 
	     Prescreening System				 
                                                                 

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GAO-04-504T

United States General Accounting Office

GAO Testimony

Before the Subcommittee on Aviation, Committee on Transportation and
Infrastructure, House of Representatives

For Release on Delivery

Expected at 10:00 a.m. EST AVIATION SECURITY

Wednesday, March 17, 2004

  Challenges Delay Implementation of Computer-Assisted Passenger Prescreening
                                     System

Statement of Norman J. Rabkin, Managing Director, Homeland Security and Justice
Issues and David A. Powner, Director, Information Technology Issues

GAO-04-504T

Highlights of GAO-04-504T, a testimony before the Subcommittee on
Aviation, Committee on Transportation and Infrastructure, House of
Representatives

The security of U.S. commercial aviation is a long-standing concern, and
substantial efforts have been undertaken to strengthen it. One such effort
is the development of a new Computer-Assisted Passenger Prescreening
System (CAPPS II) to identify passengers requiring additional security
attention. The development of CAPPS II has raised a number of issues,
including whether individuals may be inappropriately targeted for
additional screening and whether data accessed by the system may
compromise passengers' privacy. GAO was asked to summarize the results of
its previous report that looked at (1) the development status and plans
for CAPPS II; (2) the status of CAPPS II in addressing key developmental,
operational, and public acceptance issues; and (3) additional challenges
that could impede the successful implementation of the system.

March 2004

AVIATION SECURITY

Challenges Delay Implementation of Computer-Assisted Passenger Prescreening
System

Key activities in the development of CAPPS II have been delayed, and the
Transportation Security Administration (TSA) has not yet completed
important system planning activities. TSA is currently behind schedule in
testing and developing initial increments of CAPPS II, due in large part
to delays in obtaining needed passenger data for testing from air carriers
because of privacy concerns. TSA also has not established a complete plan
identifying specific system functionality that will be delivered, the
schedule for delivery, and estimated costs. The establishment of such
plans is critical to maintaining project focus and achieving intended
results within budget. Without such plans, TSA is at an increased risk of
CAPPS II not providing the promised functionality, of its deployment being
delayed, and of incurring increased costs throughout the system's
development.

TSA also has not completely addressed seven of the eight issues identified
by the Congress as key areas of interest related to the development,
operation, and public acceptance of CAPPS II. Although TSA is in various
stages of progress on addressing each of these eight issues, as of January
1, 2004, only one-the establishment of an internal oversight board to
review the development of CAPPS II-has been completely addressed. However,
concerns exist regarding the timeliness of the board's future reviews.
Other issues, including ensuring the accuracy of data used by CAPPS II,
stress testing, preventing unauthorized access to the system, and
resolving privacy concerns have not been completely addressed, due in part
to the early stage of the system's development. See table below for a
summary of TSA's status in addressing the eight key legislative issues.

In a recent report (GAO-04-385), GAO recommended that the Secretary of the
Department of Homeland Security (DHS) develop project plans, including
schedules and estimated costs; a plan for completing critical security
activities; a risk mitigation strategy for system testing; policies
governing program oversight; and a process by which passengers can correct
erroneous information. DHS generally concurred with the report and its
recommendations.

www.gao.gov/cgi-bin/getrpt?GAO-04-504T.

To view the full product, including the scope and methodology, click on
the link above. For more information, contact Norman J. Rabkin at (202)
512-8777 or [email protected] or David Powner at (202) 512-9286 or
[email protected].

Status of TSA in Addressing Key Legislative Issues as of January 1, 2004

bPolicies for operation and use b  b  Privacy concerns resolved b

Source: GAO

GAO identified three additional challenges TSA faces that may impede the
success of CAPPS II. These challenges are developing the international
cooperation needed to obtain passenger data, managing the possible
expansion of the program's mission beyond its original purpose, and
ensuring that identity theft-in which an individual poses as and uses
information of another individual-cannot be used to negate the security
benefits of the system. GAO believes that these issues, if not resolved,
pose major risks to the successful deployment and implementation of CAPPS
II.

Mr. Chairman and Members of the Subcommittee:

The security of our nation's commercial aviation system has been a
longstanding concern. For over 30 years, numerous efforts have been
undertaken to improve aviation security, but weaknesses persist. Following
the tragic events of September 11, 2001, substantial changes were made to
strengthen aviation security and reduce opportunities for terrorists to
hijack or destroy commercial aircraft. However, as recent flight
cancellations over the last 3 months have shown, the threat of terrorist
attempts to use commercial aircraft to inflict casualties and damage
remains. With thousands of daily flights carrying millions of passengers,
ensuring that no passenger poses a threat to commercial aviation remains a
daunting task.

My testimony today focuses on the development of and challenges facing one
particular effort underway to strengthen aviation security-the new
Computer-Assisted Passenger Prescreening System (CAPPS II). More
specifically, my testimony highlights three key areas: (1) the development
status and plans for CAPPS II, (2) the status of CAPPS II in addressing
eight program issues of particular concern to the Congress, and (3)
additional challenges that pose major risks to the development and
implementation of the system. My testimony is based on our recently issued
report1 and, because the development of CAPPS II is ongoing, updated
information we have acquired since our report's issuance.

In summary, we found that:

o  	Key activities in the development of CAPPS II have been delayed, and
the Department of Homeland Security's (DHS) Transportation Security
Administration (TSA)-the agency responsible for developing CAPPS II- has
not yet completed important system planning activities. TSA is currently
behind schedule in testing and developing the initial phases- called
increments-of CAPPS II due in large part to delays in obtaining needed
passenger data for testing from air carriers because of privacy concerns.
Furthermore, the system's initial operating capability-the point at which
the system will be ready to operate with data from one airline- has been
postponed and a new date has not been determined. TSA also has not yet
established a complete plan that identifies specific system

1U.S. General Accounting Office, Aviation Security: Computer-Assisted
Passenger Prescreening System Faces Significant Implementation Challenges,
GAO-04-385 (Washington, D.C.: Feb. 12, 2004).

functions that it will deliver, the schedule for delivery, and the
estimated costs throughout the system's development. Establishing such
plans is critical to maintaining project focus and achieving intended
system results. Project officials reported that they have developed cost
and schedule plans for initial increments, but are unable to plan for
future increments with any certainty due to testing delays.

o  	TSA has not fully addressed seven of eight CAPPS II issues identified
by the Congress as key areas of interest, due in part to the early stage
of the system's development. The one issue that has been addressed
involves the establishment of an internal oversight board to review the
development of major systems, including CAPPS II. DHS and TSA are taking
steps to address the remaining seven issues; however, they have not yet

1. 	determined and verified the accuracy of the databases to be used by
CAPPS II,

2. 	stress tested and demonstrated the accuracy and effectiveness of all
search tools to be used by CAPPS II,

3. 	developed sufficient operational safeguards to reduce the
opportunities for abuse,

4. 	established substantial security measures to protect CAPPS II from
unauthorized access by hackers and other intruders,

5. 	adopted policies to establish effective oversight of the use and
operation of the system,

6. identified and addressed all privacy concerns, and

7. 	developed and documented a process under which passengers impacted by
CAPPS II can appeal decisions and correct erroneous information.

o  	In addition to facing developmental and operational challenges related
to the key areas of interest of the Congress, CAPPS II also faces a number
of additional challenges that may impede its success. These challenges are
developing the international cooperation needed to obtain passenger data,
managing the expansion of the program's mission beyond its original
purpose, and ensuring that identity theft-in which an individual poses as
and uses information of another individual-cannot be used to negate the
security benefits of the system.

Background

During the late 1960s and early 1970s, the government directed that all
passengers and their carry-on baggage be screened for dangerous items
before boarding a flight. As the volume of passengers requiring screening
increased and an awareness of terrorists' threats against the United
States developed, a computerized system was implemented in 1998 to help
identify passengers posing the greatest risk to a flight so that they
could receive additional security attention. This system, known as CAPPS,2
is operated by air carriers in conjunction with their reservation systems.
CAPPS enables air carriers to separate passengers into two categories:
those who require additional security screening-termed "selectees"-and
those who do not. Certain information contained in the passenger's
reservation is used by the system to perform an analysis against
established rules and a government supplied "watch list" that contains the
names of known or suspected terrorists. If the person is deemed to be a
"selectee," the boarding pass is encoded to indicate that additional
security measures are required at the screening checkpoint. This system is
currently used by most U.S. air carriers to prescreen passengers and
prescreens an estimated 99 percent of passengers on domestic flights. For
those passengers not prescreened by the system, certain air carriers
manually prescreen their passengers using CAPPS criteria and the watch
list.

Following the events of September 11, 2001, Congress passed the Aviation
and Transportation Security Act3 requiring that a computer-assisted
passenger prescreening system be used to evaluate all passengers, TSA's
Office of National Risk Assessment has undertaken the development of a
second-generation computer-assisted passenger prescreening system, known
as CAPPS II. Unlike the current system that is operated by the air
carriers, the government will operate CAPPS II. Further, it will perform
different analyses and access more diverse data, including data from
commercial and government databases, to classify passengers according to
their level of risk.

TSA program officials expect that CAPPS II will provide significant
improvements over the existing system. First, they believe a centralized
CAPPS II that will be owned and operated by the federal government will
allow for more effective and efficient use of up-to-date intelligence

2When initially developed by the Federal Aviation Administration, this
system was known as the Computer-Assisted Passenger Screening system or
CAPS.

3Pub. L. No. 107-71, S: 136, 115 Stat. 597, 637 (2001).

  System Development Behind Schedule and Critical Plans Incomplete

information and make CAPPS II more capable of being modified in response
to changing threats. Second, they also believe that CAPPS II will improve
identity authentication and reduce the number of passengers who are
falsely identified as needing additional security screening. Third, CAPPS
II is expected to prescreen all passengers on flights either originating
in or destined for the United States. Last, an additional expected benefit
of the system is its ability to aggregate risk scores to identify
higher-risk flights, airports, or geographic regions that may warrant
additional aviation security measures.

Key activities in the development of CAPPS II have been delayed, and TSA
has not yet completed key system planning activities. TSA plans to develop
CAPPS II in nine increments, with each increment providing increased
functionality. (See app. I for a description of these increments.) As each
increment is completed, TSA plans to conduct tests that would ensure the
system meets the objectives of that increment before proceeding to the
next increment. The development of CAPPS II began in March 2003 with
increments 1 and 2 being completed in August and October 2003,
respectively. However, TSA has not completely tested these initial two
increments because it was unable to obtain the necessary passenger data
for testing from air carriers. Air carriers have been reluctant to provide
passenger data due to privacy concerns. Instead, the agency deferred
completing these tests until increment 3.

TSA is currently developing increment 3. However, due to the
unavailability of passenger data needed for testing, TSA has delayed the
completion of this increment from October 2003 until at least the latter
part of this month and reduced the functionality that this increment is
expected to achieve. Increment 3 was originally intended to provide a
functioning system that could handle live passenger data from one air
carrier in a test environment to demonstrate that the system can satisfy
operational and functional requirements. However, TSA officials reported
that they recently modified increment 3 to instead provide a functional
application of the system in a simulated test environment that is not
actively connected to an airline reservation system. Officials also said
that they were uncertain when the testing that was deferred from
increments 1 and 2 to increment 3 will be completed. TSA recognizes that
system testing is a high-risk area and plans to further delay the
implementation of the system to ensure that sufficient testing is
completed. As a result, all succeeding increments of CAPPS II have been
delayed, moving CAPPS II initial operating capability-the point at which
the system will be ready to operate with one airline-from November 2003 to
a date unknown. (See

app. II for a timeline showing the original and revised schedule for CAPPS
II increments.)

Further, we found that TSA has not yet developed critical elements
associated with sound project planning, including a plan for what specific
functionality will be delivered, by when, and at what cost throughout the
development of the system. Our work on similar systems and other best
practice research have shown that the application of rigorous practices to
the acquisition and development of information systems improves the
likelihood of the systems' success. In other words, the quality of
information technology systems and services is governed largely by the
quality of the processes involved in developing and acquiring the system.
We have reported that the lack of such practices has contributed to cost,
schedule, and performance problems for major system acquisition efforts.4

TSA established plans for the initial increments of the system, including
requirements for increments 1 and 2 and costs and schedules for increments
1 through 4. However, officials lack a comprehensive plan identifying the
specific functions that will be delivered during the remaining increments;
for example, which government and commercial databases will be
incorporated, the date when these functions will be delivered, and an
estimated cost of the functions. In addition, TSA officials recently
reported that the expected functionality to be achieved during early
increments has been reduced, and officials are uncertain when CAPPS II
will achieve initial operating capability. Project officials also said
that because of testing delays, they are unable to plan for future
increments with any certainty.

By not completing these key system development planning activities, TSA
runs the risk that CAPPS II will not provide the full functionality
promised. Further, without a clear link between deliverables, cost, and
schedule, it will be difficult to know what will be delivered and when in
order to track development progress. Until project officials develop a
plan that includes scheduled milestones and cost estimates for key
deliverables, CAPPS II is at increased risk of not providing the promised
functionality, not being fielded when planned, and being fielded at an
increased cost.

4U.S. General Accounting Office, Major Management Challenges and Program
Risks: A Government-wide Perspective, GAO-03-95 (Washington, D.C.: January
2003) and High-Risk Series: An Update, GAO-03-119 (Washington, D.C.:
January 2003).

Developmental, Operational, and Privacy Issues Identified by the

o

  Congress Remain Unresolved  o

In reviewing CAPPS II, we found that TSA has not fully addressed seven of
the eight issues identified by the Congress as key areas of interest
related to the development and implementation of CAPPS II. Public Law
108-90 identified eight key issues5 that TSA must fully address before the
system is deployed or implemented. These eight issues are

establishing an internal oversight board,

assessing the accuracy of databases,

o  	testing the system load capacity (stress testing) and demonstrating
its efficacy and accuracy,

o  installing operational safeguards to protect the system from abuse,

o  	installing security measures to protect the system from unauthorized
access,

o  establishing effective oversight of the system's use and operations,

o  addressing all privacy concerns, and

o  	creating a redress process for passengers to correct erroneous
information.

While TSA is in various stages of progress to address each of these
issues, only the establishment of an internal oversight board to review
the development of CAPPS II has been fully addressed. For the remaining
issues, TSA program officials contend that their ongoing efforts will
ultimately address each issue. However, due to system development delays,
uncertainties regarding when passenger data will be obtained to test the
system, and the need to finalize key policy decisions, officials were
unable to identify a time frame for when all remaining issues will be
fully addressed.

The following briefly summarizes the status of TSA's efforts to address
each of the eight issues.

5Department of Homeland Security Appropriations Act, 2004, Pub. L. No.
108-90, S: 519, 117 Stat. 1137, 1155-56 (2003).

o  Establishment of a CAPPS II oversight board has occurred.

DHS created an oversight board-the Investment Review Board-to review the
department's largest capital asset programs. The Board reviewed CAPPS II
in October 2003. Based on this review, the Board authorized TSA to proceed
with the system's development. However, DHA noted some areas that the
program needed to address. These areas included addressing privacy and
policy issues, coordinating with other stakeholders, and identifying
program staffing requirements and costs, among others, and directed that
these issues be addressed before the system proceeds to the next
increment.

Although DHS has the Board in place to provide internal oversight and
monitoring for CAPPS II and other large capital investments, we recently
reported that concerns exist regarding the timeliness of its future
reviews. DHS officials acknowledged that the Board is having difficulty
reviewing all of the critical departmental programs in a timely manner.6
As of January 2004, DHS had identified about 50 of the largest capital
assets that would be subject to the Board's review. As CAPPS II's
development proceeds, it will be important for the Board to oversee the
program on a regular and thorough basis to provide needed oversight.

In addition, on February 12, 2004, DHS announced its intentions to
establish an external review board specifically for CAPPS II. This review
board will be responsible for ensuring that (1) the privacy notice is
being followed, (2) the appeal process is working effectively, and (3) the
passenger information used by CAPPS II is adequately protected. However,
in announcing the establishment of this review board, DHS did not set a
date as to when the board will be activated or who would serve on the
board.

o  The accuracy of CAPPS II databases has not yet been determined.

TSA has not yet determined the accuracy-or conversely, the error rate- of
commercial and government databases that will be used by CAPPS II. Since
consistent and compatible information on database accuracy is not
available, TSA officials said that they will be developing and conducting
their own tests to assess the overall accuracy of information contained in

6U.S. General Accounting Office, Information Technology: OMB and
Department of Homeland Security Investment Reviews GAO-04-323 (Washington,
D.C.: Feb. 10, 2004).

commercial and government databases. These tests are not intended to
identify all errors existing within a database, but rather assess the
overall accuracy of a database before determining whether it is acceptable
to be used by CAPPS II.

In addition to testing the accuracy of commercial databases, TSA plans to
better ensure the accuracy of information derived from commercial
databases by using multiple databases in a layered approach to
authenticating a passenger's identity. If available information is
insufficient to validate the passenger's identification in the first
database accessed, then CAPPS II will access another commercial database
to provide a second layer of data, and if necessary, still other
commercial databases. However, how to better ensure the accuracy of
government databases will be more challenging. TSA does not know exactly
what type of information the government databases contain, such as whether
a database will contain a person's name and full address, a partial
address, or no address at all. A senior program official said that using
data without assessing accuracy and mitigating data errors could result in
erroneous passenger assessments; consequently government database accuracy
and mitigation measures will have to be developed and completed before the
system is placed in operation.

In mitigating errors in commercial and government databases, TSA plans to
use multiple databases and a process to identify misspellings to correct
errors in commercial databases. TSA is also developing a redress process
whereby passengers can attempt to get erroneous data corrected. However,
it is unclear what access passengers will have to information found in
either government or commercial databases, or who is ultimately
responsible for making corrections. Additionally, if errors are identified
during the redress process, TSA does not have the authority to correct
erroneous data in commercial or government databases. TSA officials said
they plan to address this issue by establishing protocols with commercial
data providers and other federal agencies to assist in the process of
getting erroneous data corrected.

o  	Stress testing and demonstration of the system's efficacy and accuracy
have been delayed.

TSA has not yet stress tested CAPPS II increments developed to date or
conducted other system-related testing to fully demonstrate the
effectiveness and accuracy of the system's search capabilities, or search
tools, to correctly assess passenger risk levels. TSA initially planned to
conduct stress testing on an early increment of the system by August 2003.

However, stress testing was delayed several times due to TSA's inability
to obtain the 1.5 million Passenger Name Records it estimates are needed
to test the system. TSA attempted to obtain the data needed for testing
from three different sources but encountered problems due to privacy
concerns associated with its access to the data. For example, one air
carrier initially agreed to provide passenger data for testing purposes,
but adverse publicity resulted in its withdrawal from participation

Further, as the system is more fully developed, TSA will need to conduct
stress testing. For example, there is a stringent performance requirement
for the system to process 3.5 million risk assessment transactions per day
with a peak load of 300 transactions per second that cannot be fully
tested until the system is further along in development. Program officials
acknowledge that achieving this performance requirement is a high-risk
area and have initiated discussions to define how this requirement will be
achieved. However, TSA has not yet developed a complete mitigation
strategy to address this risk. Without a strategy for mitigating the risk
of not meeting peak load requirements, the likelihood that the system may
not be able to meet performance requirements increases.

Other system-related testing to fully demonstrate the effectiveness and
accuracy of the system's search tools in assessing passenger risk levels
also has not been conducted. This testing was also planned for completion
by August 2003, but similar to the delays in stress testing, TSA's lack of
access to passenger data prevented the agency from conducting these tests.
In fact, TSA has only used 32 simulated passenger records-created by TSA
from the itineraries of its employees and contractor staff who volunteered
to provide the data-to conduct this testing. TSA officials said that the
limited testing-conducted during increment 2-has demonstrated the
effectiveness of the system's various search tools. However, tests using
these limited records do not replicate the wide variety of situations they
expect to encounter with actual passenger data when full-scale testing is
actually undertaken. As a result, the full effectiveness and accuracy of
the tools have not been demonstrated.

TSA's attempts to obtain test data are still ongoing, and privacy issues
remain a stumbling block. TSA officials believe they will continue to have
difficulty in obtaining data for both stress and other testing until TSA
issues a Notice of Proposed Rulemaking to require airlines to provide
passenger data to TSA. This action is currently under consideration within
TSA and DHS. In addition, TSA officials said that before the system is
implemented, a final Privacy Act notice will be published. According to
DHS's Chief Privacy Officer, the agency anticipated that the Privacy Act

notice would be finalized in March 2004. However, this official told us
that the agency will not publish the final Privacy Act notice until all
15,000 comments received in response to the August 2003 Privacy Act notice
are reviewed and testing results are available. DHS could not provide us a
date as to when this will be accomplished. Further, due to the lack of
test data, TSA delayed the stress and system testing planned for
increments 1 and 2 to increment 3, scheduled to be completed by March 31,
2004. However, since we issued our report last month, a TSA official said
that they no longer expect to conduct this testing during increment 3 and
do not have an estimated date for when these tests will be conducted.
Uncertainties surrounding when stress and system testing will be conducted
could impact TSA's ability to allow sufficient time for testing, resolving
defects, and retesting before CAPPS II can achieve initial operating
capability and may further delay system deployment.

o  	Security plans that include operational and security safeguards are
not complete.7

Due to schedule delays and the early stage of CAPPS II development, TSA
has not implemented critical elements of an information system security
program to reduce opportunities for abuse and protect against unauthorized
access by hackers. These elements-a security policy, a system security
plan, a security risk assessment, and the certification and accreditation
of the security of the system-together provide a strong security framework
for protecting information technology data and assets. While TSA has begun
to implement critical elements of an information security management
program for CAPPS II, these elements have not been completed. Until a
specific security policy for CAPPS II is completed, TSA officials reported
that they are using relevant portions of the agency's information security
policy and other government security directives as the basis for its
security policy. As for the system security plan, it is currently in
draft. TSA expects to complete this plan by the time initial operating
capability is achieved. Regarding the security risk assessment, TSA has
postponed conducting this assessment because of development delays and it
has not been rescheduled. The completion date remains uncertain because
TSA does not have a date for achieving initial operating capability as a
result of other CAPPS II development delays. As for final

7Because operational safeguards to reduce opportunities for abuse and
security measures to protect CAPPS II from unauthorized access by hackers
are so closely related, these two issues are discussed jointly.

certification and accreditation, TSA is unable to schedule the final
certification and accreditation of CAPPS II because of the uncertainty
regarding the system's development schedule.

The establishment of a security policy and the completion of the system
security plan, security risk assessment, and certification and
accreditation process are critical to ensuring the security of CAPPS II.
Until these efforts are completed, there is decreased assurance that TSA
will be able to adequately protect CAPPS II information and an increased
risk of operational abuse and access by unauthorized users.

o  	Policies for effective oversight of the use and operation of CAPPS II
are not developed.

TSA has not yet fully established controls to oversee the effective use
and operation of CAPPS II. However, TSA plans to provide oversight of
CAPPS II through two methods: (1) establishing goals and measures to
assess the program's strengths, weaknesses, and performance and (2)
establishing mechanisms to monitor and evaluate the use and operation of
the system.

TSA has established preliminary goals and measures to assess the CAPPS II
program's performance in meeting its objectives as required by the
Government Performance and Results Act.8 Specifically, the agency has
established five strategic objectives with preliminary performance goals
and measures for CAPPS II. While this is a good first step, these measures
may not be sufficient to provide the objective data needed to conduct
appropriate oversight. TSA officials said that they are working with five
universities to assess system effectiveness and management and will
develop metrics to be used to measure the effectiveness of CAPPS II. With
this information, officials expect to review and, as necessary, revise
their goals and objectives to provide management and the Congress with
objective information to provide system oversight.

In addition, TSA has not fully established or documented additional
oversight controls to ensure that operations are effectively monitored and
evaluated. Although TSA has built capabilities into CAPPS II to monitor
and evaluate the system's operation and plans to conduct audits of the
system to determine whether it is functioning as intended, TSA has not
written all of the rules that will govern how the system will operate.

8Pub. L. No. 103-62, 107 Stat. 285 (1993).

Consequently, officials do not yet know how these capabilities will
function, how they will be applied to monitor the system to provide
oversight, and what positions and offices will be responsible for
maintaining the oversight. Until these policies and procedures for CAPPS
II are developed, there is no assurance that proper controls are in place
to monitor and oversee the system.

o  TSA's plans address privacy protection, but issues remain unresolved.

TSA's plans for CAPPS II reflect an effort to protect individual privacy
rights, but certain issues remain unresolved. Specifically, TSA plans
address many of the requirements of the Privacy Act, the primary
legislation that regulates the government's use of personal information.9
For example, in January 2003, TSA issued a notice in the Federal Register
that generally describes the Privacy Act system of records10 that will
reside in CAPPS II and asked the public to comment. While TSA has taken
these initial steps, it has not yet finalized its plans for complying with
the act. For example, the act and related Office of Management and Budget
guidance11 state that an agency proposing to exempt a system of records
from a Privacy Act provision must explain the reasons for the exemption in
a published rule. In January 2003, TSA published a proposed rule to exempt
the system from seven Privacy Act provisions but has not yet provided the
reasons for these exemptions, stating that this information will be
provided in a final rule to be published before the system becomes
operational. As a result, TSA's justification for these exemptions remains
unclear. Until TSA finalizes its privacy plans for CAPPS II and addresses
such concerns, the public lacks assurance that the system will fully
comply with the Privacy Act.

9Pub. L. No. 93-579, 88 Stat. 1896 (1974) (codified as amended at 5 U.S.C.
S: 552a).

10Under the act, a system of records is a collection of information about
individuals under the control of an agency from which information is
actually retrieved by an individual's name or by some identifying number,
symbol, or other particular assigned to the individual.

11Responsibilities for the Maintenance of Records About Individuals by
Federal Agencies, 40 Fed. Reg. 28,948, 28,972 (July 9, 1975).

When viewed in the larger context of Fair Information Practices12-
internationally recognized privacy principles that also underlie the
Privacy Act-TSA plans reflect some actions to address each of these
practices. For example, TSA's plan to not collect passengers' social
security numbers from commercial data providers and to destroy most
passenger information shortly after they have completed their travel
itinerary appears consistent with the collection limitation practice,
which states that collections of personal information should be limited.
However, to meet its evolving mission goals, TSA plans also appear to
limit the application of certain of these practices. For example, TSA
plans to exempt CAPPS II from the Privacy Act's requirements to maintain
only that information about an individual that is relevant and necessary
to accomplish a proper agency purpose. These plans reflect the
subordination of the use limitation practice and data quality practice
(personal information should be relevant to the purpose for which it is
collected) to other goals and raises concerns that TSA may collect and
maintain more information than is needed for the purpose of CAPPS II, and
perhaps use this information for new purposes in the future. Such actions
to limit the application of the Fair Information Practices do not violate
federal requirements. Rather, they reflect TSA's efforts to balance
privacy with other public policy interests such as national security, law
enforcement, and administrative efficiency. As the program evolves, it
will ultimately be up to policymakers to determine if TSA has struck an
appropriate balance among these competing interests.

o  Redress process is being developed, but significant challenges remain.

TSA intends to establish a process by which passengers who are subject to
additional screening or denied boarding will be provided the opportunity
to seek redress by filing a complaint; however, TSA has not yet finalized
this process. According to TSA officials, the redress process will make
use of TSA's existing complaint process-currently used for complaints from
passengers denied boarding passes-to document complaints and provide these
to TSA's Ombudsman.13 Complaints relating to CAPPS II will be

12We refer to the eight Fair Information Practices proposed in 1980 by the
Organization for Economic Cooperation and Development and that were
endorsed by the U.S. Department of Commerce in 1981. These practices are
collection limitation, purpose specification, use limitation, data
quality, security safeguards, openness, individual participation, and
accountability.

13The Ombudsman is the designated point of contact for TSA-related
inquiries from the public.

routed through the Ombudsman to a Passenger Advocate-a position to be
established within TSA for assisting individuals with CAPPS II-related
concerns-who will help identify errors that may have caused a person to be
identified as a false positive.14 If the passengers are not satisfied with
the response received from the Passenger Advocate regarding the complaint,
they will have the opportunity to appeal their case to the DHS Privacy
Office.

A number of key policy issues associated with the redress process,
however, still need to be resolved. These issues involve data retention,
access, and correction. Current plans for data retention indicate that
data on U.S. travelers and lawful permanent residents will be deleted from
the system at a specified time following the completion of the passengers'
itinerary. Although TSA's decision to limit the retention of data was made
for privacy considerations, the short retention period might make it
impossible for passengers to seek redress if they do not register
complaints quickly. TSA has also not yet determined the extent of data
access that will be permitted for those passengers who file a complaint.
TSA officials said that passengers will not have access to any government
data used to generate a passenger risk score due to national security
concerns. TSA officials have also not determined to what extent, if any,
passengers will be allowed to view information used by commercial data
providers. Furthermore, TSA has not yet determined how the process of
correcting erroneous information will work in practice. TSA documents and
program officials said that it may be difficult for the Passenger Advocate
to identify errors, and that it could be the passenger's responsibility to
correct errors in commercial databases at their source.

To address these concerns, TSA is exploring ways to assist passengers who
are consistently determined to be false positives. For example, TSA has
discussed incorporating an "alert list" that would consist of passengers
who coincidentally share a name with a person on a government watch list
and are, therefore, continually flagged for additional screening. Although
the process has not been finalized, current plans indicate that a
passenger would be required to submit to an extensive background check in
order to be placed on the alert list. TSA said that available remedies for
all persons seeking redress will be more fully detailed in CAPPS II's
privacy policy,

14Passengers who are erroneously delayed or prohibited from boarding their
scheduled flights are considered false positives.

  Other Challenges Could Affect the Successful Implementation of CAPPS II

which will be published before the system achieves initial operating
capability.

In addition to facing developmental and operational challenges related to
key areas of interest to the Congress, CAPPS II faces a number of
additional challenges that may impede its success. We identified three
issues that, if not adequately resolved, pose major risks to the
successful development, implementation, and operation of CAPPS II. These
issues are developing the international cooperation needed to obtain
passenger data, managing the expansion of the program's mission beyond its
original purpose, and ensuring that identity theft-in which an individual
poses as and uses information of another individual-cannot be used to
negate the security benefits of the system.

                           International Cooperation

For CAPPS II to operate fully and effectively, it needs data not only on
U.S. citizens who are passengers on flights of domestic origin, but also
on foreign nationals on domestic flights and on flights to the United
States originating in other countries. However, obtaining international
cooperation for access to these data remains a substantial challenge. The
European Union, in particular, has objected to its citizens' data being
used by CAPPS II, whether a citizen of a European Union country flies on a
U.S. carrier or an air carrier under another country's flag. The European
Union has asserted that using such data is not in compliance with its
privacy directive and violates the civil liberties and privacy rights of
its citizens.

DHS and European Union officials are in the process of finalizing an
understanding regarding the transfer of passenger data for use by the
Bureau of Customs and Border Protection. However, this understanding does
not permit the passenger data to be used by TSA in the operation of CAPPS
II but does allow for the data to be used for testing purposes. According
to a December 16, 2003, report from the Commission of European
Communities, the European Union will not be in a position to agree to the
use of its citizens' passenger data for CAPPS II until internal U.S.
processes have been completed and it is clear that the U.S. Congress's
privacy concerns have been resolved. The Commission said that it would
discuss the use of European Union citizen passenger data in a second,
later round of discussions.

Expansion of Mission 	Our review found that CAPPS II may be expanded
beyond its original purpose and that this expansion may affect program
objectives and public acceptance of the system. The primary objective of
CAPPS II was to

protect the commercial aviation system from the risk of foreign terrorism
by screening for high-risk or potentially high-risk passengers. However,
in the August 2003 interim final Privacy Act notice for CAPPS II, TSA
stated that the system would seek to identify both domestic and foreign
terrorists and not just foreign terrorists as previously proposed. The
August notice also stated that the system could be expanded to identify
persons who are subject to outstanding federal or state arrest warrants
for violent crimes and that CAPPS II could ultimately be expanded to
include identifying individuals who are in the United States illegally or
who have overstayed their visas.

DHS officials have said that such changes are not an expansion of the
system's mission because they believe it will improve aviation security
and is consistent with CAPPS II's mission. However, program officials and
advocacy groups expressed concern that focusing on persons with
outstanding warrants, and possibly immigration violators, could put TSA at
risk of diverting attention from the program's fundamental purpose.
Expanding CAPPS II's mission could also lead to an erosion of public
confidence in the system, which program officials agreed is essential to
the effective operation of CAPPS II. This expansion could also increase
the costs of passenger screening, as well as the number of passengers
erroneously identified as needing additional security attention because
some of the databases that could be used to identify wanted felons have
reliability concerns.

                                 Identity Theft

Another challenge facing the successful operation of CAPPS II is the
system's ability to effectively identify passengers who assume the
identity of another individual, known as identity theft. TSA officials
said that while they believe CAPPS II will be able to detect some
instances of identity theft, they recognized that the system will not
detect all instances of identity theft without implementing some type of
biometric indicator, such as fingerprinting or retinal scans. TSA
officials said that while CAPPS II cannot address all cases of identity
theft, CAPPS II should detect situations in which a passenger submits
fictitious information such as a false address. These instances would
likely be detected since the data being provided would either not be
validated or would be inconsistent with information in the databases used
by CAPPS II. Additionally, officials said that data on identity theft may
be available through credit bureaus and that in the future they expect to
work with the credit bureaus to obtain such data. However, the officials
acknowledge that some identity theft is difficult to spot, particularly if
the identity theft is unreported or if

Concluding Observations

collusion, where someone permits his or her identity to be assumed by
another person, is involved.

TSA officials said that there should not be an expectation that CAPPS II
will be 100 percent accurate in identifying all cases of identity theft.
Further, the officials said that CAPPS II is just one layer in the system
of systems that TSA has in place to improve aviation security, and that
passengers who were able to thwart CAPPS II by committing identity theft
would still need to go through normal checkpoint screening and other
standard security procedures. TSA officials believe that, although not
foolproof, CAPPS II represents an improvement in identity authentication
over the current system.

The events of September 11, 2001, and the ongoing threat of commercial
aircraft hijackings as a means of terrorist attack against the United
States continue to highlight the importance of a proactive approach to
effectively prescreening airline passengers. An effective prescreening
system would not only expedite the screening of passengers, but would also
accurately identify those passengers warranting additional security
attention, including those passengers determined to have an unacceptable
level of risk who would be immediately assessed by law enforcement
personnel. CAPPS II, while holding the promise of providing increased
benefits over the current system, faces significant challenges to its
successful implementation. Uncertainties surrounding the system's future
functionality and schedule alone result in the potential that the system
may not meet expected requirements, may experience delayed deployment, and
may incur increased costs throughout the system's development. Of the
eight issues identified by the Congress related to CAPPS II, only one has
been fully addressed. Additionally, concerns about mission expansion and
identify theft add to the public's uncertainty about the success of CAPPS
II.

Our recent report on CAPPS II made seven specific recommendations that we
believe will help address these concerns and challenges. The development
of plans identifying the specific functionality that will be delivered
during each increment of CAPPS II and its associated milestones for
completion and the expected costs for each increment would provide TSA
with critical guidelines for maintaining the project's focus and achieving
intended system results and milestones within budget. Furthermore, a
schedule for critical security activities, a strategy for mitigating the
high risk associated with system and database testing, and appropriate
oversight mechanisms would enhance assurance that the

system and its data will be adequately protected from misuse. In addition
to these steps, development of results-oriented performance goals and
measures would help ensure that the system is operating as intended. Last,
given the concerns regarding the protection of passenger data, the system
cannot be fully accepted if it lacks a redress process for those who
believe they are erroneously identified as an unknown or unacceptable
risk.

Our recently published report highlighted each of these concerns and
challenges and contained several recommendations to address them. DHS
generally concurred with our findings and has agreed to address the
related recommendations. By adequately addressing these recommendations,
we believe DHS increases the likelihood of successfully implementing this
program. In the interim, it is crucial that the Congress maintain vigilant
oversight of DHS to see that these concerns and challenges are addressed.

Mr. Chairman, this concludes my statement. I would be please to answer any
questions that you or other members of the Subcommittee may have at this
time.

GAO Contacts and 	For further information on this testimony, please
contact Norman J. Rabkin at (202) 512-8777 or David A. Powner on (202)
512-9286.

Acknowledgments 	Individuals making key contributions to this testimony
include J. Michael Bollinger, Adam Hoffman, and John R. Schulze.

Appendix I: CAPPS II Developmental Increments

The following describes general areas of functionality to be completed
during each of the currently planned nine developmental increments of the
Computer -Assisted Passenger Prescreening System (CAPPS II).

Increment 1. System functionality established at the central processing
center. By completion of increment 1, the system will be functional at the
central processing center and can process passenger data and support
intelligence validation using in-house data (no use of airline data).
Additionally, at this increment, validation will be completed for privacy
and policy enforcement tools; the exchange of, and processing with, data
from multiple commercial data sources; and processing of government
databases to support multiple watch-lists.

Increment 2. System functionality established to support processing
airline data. At the completion of increment 2, the system is functionally
and operationally able to process airline data. Additionally, the system
can perform functions such as prioritizing data requests, reacting to
threat level changes, and manually triggering a "rescore" for individual
passengers in response to reservation changes or adjustments to the threat
level.

Increment 3. This increment will provide for a functional system that will
use a test simulator that will not be connected to an airline's
reservation system. System hardware that includes the establishment of
test and production environments will be in place and a facility capable
of performing risk assessment will be established. Design and development
work for system failure with a back up system and help desk infrastructure
will be put in place.

Increment 4. By the completion of this increment, a back up location will
be functionally and operationally able to support airlines processing
application, similar to the main location. A help desk will be installed
to provide assistance to airlines, authenticator, and other user
personnel.

Increment 5. Enhanced intelligence interface. At the conclusion of this
increment, the system will be able to receive from DHS the current threat
level automatically and be able to adjust the system in response to
changes in threat levels. The system will also be able to
semi-automatically rescore and reclassify passengers that have already
been authenticated.

Increment 6. Enhanced passenger authentication. This increment will allow
the system to perform passenger authentication using multiple

commercial data sources in the instance that little information on a
passenger is available from original commercial data source.

Increment 7. Integration of other system users. By the completion of this
increment, TSA Aviation Operations and law enforcement organizations will
be integrated into CAPPS II, allowing multiple agencies and organizations
to do manpower planning and resource allocations based on the risk level
of the nation, region, airport, or specific flight.

Increment 8. Enhanced risk assessments. This increment provides for the
installation of capabilities and data sources to enhance risk assessments,
which will lower the number of passengers falsely identified for
additional screening. This increment also provides for a direct link to
the checkpoint for passenger classification, rather than having the
passenger's score encoded on their boarding pass.

Increment 9. Completion of system. Increment 9 marks the completion of the
system as it moves into full operation and maintenance, which will include
around-the-clock support and administration of the system, database, and
network, among other things.

Appendix II: Timeline for Developing CAPPS II, by Original and Revised
Increment Schedule

Source: GAO.

             Original increment schedule Revised increment schedule

aSystem functionality to be achieved at revised schedule dates will be
less than originally planned.

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