Computer Security: Progress Made, But Critical Federal Operations
and Assets Remain at Risk (19-NOV-02, GAO-03-303T).		 
                                                                 
Protecting the computer systems that support our critical	 
operations and infrastructures has never been more important	 
because of the concern about attacks from individuals and groups 
with malicious intent, including terrorism. These concerns are	 
well founded for a number of reasons, including the dramatic	 
increases in reported computer security incidents, the ease of	 
obtaining and using hacking tools, the steady advance in the	 
sophistication and effectiveness of attack technology, and the	 
dire warnings of new and more destructive attacks. As with other 
large organizations, federal agencies rely extensively on	 
computerized systems and electronic data to support their	 
missions. Accordingly, the security of these systems and data is 
essential to avoiding disruptions in critical operations, as well
as to helping prevent data tampering, fraud, and inappropriate	 
disclosure of sensitive information. At the subcommittee's	 
request, GAO discussed its analysis of recent information	 
security audits and evaluations at 24 major federal departments  
and agencies.							 
-------------------------Indexing Terms------------------------- 
REPORTNUM:   GAO-03-303T					        
    ACCNO:   A05557						        
  TITLE:     Computer Security: Progress Made, But Critical Federal   
Operations and Assets Remain at Risk				 
     DATE:   11/19/2002 
  SUBJECT:   Computer networks					 
	     Computer security					 
	     Computer software					 
	     Computer viruses					 
	     Federal agencies					 
	     Internal controls					 
	     Internet						 
	     Hackers						 
	     Risk management					 
	     Computer crimes					 
	     Terrorism						 
	     Code Red Computer Worm				 
	     Code Red II Computer Worm				 
	     International Monetary Fund			 
	     SirCam Computer Virus				 
	     Nimda Computer Worm				 

******************************************************************
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GAO-03-303T

Testimony Before the Subcommittee on Government Efficiency, Financial
Management and Intergovernmental Relations, Committee on Government
Reform, House of Representatives

United States General Accounting Office

GAO For Release on Delivery Expected at 10 a. m., EST Tuesday, November
19, 2002

COMPUTER SECURITY Progress Made, But Critical Federal Operations and
Assets Remain at Risk

Statement of Robert F. Dacey Director, Information Security Issues

GAO- 03- 303T

Although GAO*s current analyses of audit and evaluation reports for the 24
major departments and agencies issued from October 2001 to October 2002
indicate some individual agency improvements, overall they continue to
highlight significant information security weaknesses that place a broad
array of federal operations and assets at risk of fraud, misuse, and
disruption. GAO identified significant weaknesses in each of the 24
agencies in each of the six major areas of general controls. As in 2000
and 2001, weaknesses were most often identified in control areas for
security program management and access controls. All 24 agencies had
weaknesses in security program management, which provides the framework
for ensuring that risks are understood and that effective controls are
selected and properly implemented (see figure below for list of major
weaknesses).

Implementation of the Government Information Security Reform provisions (*
GISRA*) is proving to be a significant step in improving federal agencies*
information security programs. It has also prompted the administration to
take important actions to address information security, such as
integrating security into the President*s Management Agenda Scorecard.
However, GISRA is scheduled to expire on November 29, 2002. GAO believes
that continued authorization of such important information security
legislation is essential to sustaining agencies* efforts to identify and
correct significant weaknesses.

In addition to reauthorizing this legislation, there are a number of
important steps that the administration and the agencies should take to
ensure that information security receives appropriate attention and
resources and that known deficiencies are addressed. These steps include
delineating the roles and responsibilities of the numerous entities
involved in federal information security and related aspects of critical
infrastructure protection; providing more specific guidance on the
controls agencies need to implement; obtaining adequate technical
expertise to select, implement, and maintain controls to protect
information systems; and allocating sufficient agency resources for
information security.

Information Security Weaknesses at 24 Major Agencies

0 4

8 12

16 20

24 Program management

Access Software change Segregation

of duties System

software Service

continuity Significant weaknesses Area not reviewed No significant
weaknesses identified

Source: Audit reports issued October 2001 through October 2002. Number of
agencies

0 4

8 12

16 20

24 Program management

Access Software change Segregation

of duties System

software Service

continuity Significant weaknesses Area not reviewed No significant
weaknesses identified

Source: Audit reports issued October 2001 through October 2002. Number of
agencies COMPUTER SECURITY

Progress Made, But Critical Federal Operations and Assets Remain at Risk

www. gao. gov/ cgi- bin/ getrpt? GAO- 03- 303T. To view the full
testimony, click on the link above. For more information, contact Robert
F. Dacey at (202) 512- 3317 or daceyr@ gao. gov. Highlights of GAO- 03-
303T, a testimony

before the Subcommittee on Government Efficiency, Financial Management and
Intergovernmental Relations, Committee on Government Reform, House of
Representatives.

November 2002

Protecting the computer systems that support our critical operations and
infrastructures has never been more important because of the concern about
attacks from individuals and groups with malicious intent, including
terrorism. These concerns are well founded for a number of reasons,
including the dramatic increases in reported computer security incidents,
the ease of obtaining and using hacking tools, the steady advance in the
sophistication and effectiveness of attack technology, and the dire
warnings of new and more destructive attacks.

As with other large organizations, federal agencies rely extensively on
computerized systems and electronic data to support their missions.
Accordingly, the security of these systems and data is essential to
avoiding disruptions in critical operations, as well as to helping prevent
data tampering, fraud, and inappropriate disclosure of sensitive
information. At the subcommittee*s request, GAO discussed its analysis of
recent information security audits and evaluations at 24 major federal
departments and agencies.

Page 1 GAO- 03- 303T

Mr. Chairman and Members of the Subcommittee: I am pleased to be here
today to discuss our analyses of recent information security audits and
evaluations at federal agencies. As with other large organizations,
federal agencies rely extensively on computerized systems and electronic
data to support their missions. Accordingly, the security of these systems
and data is essential to avoiding disruptions in critical operations, as
well as to helping prevent data tampering, fraud, and inappropriate
disclosure of sensitive information.

Our analyses considered the results of information security audits and
evaluations reported by GAO and inspectors general (IGs) from October 2001
to October 2002 for 24 major federal departments and agencies. In
summarizing these results, I will (1) discuss the continuing pervasive
weaknesses that led GAO to initially begin reporting information security
as a governmentwide high- risk issue in 1997, (2) illustrate the serious
risks that these weaknesses pose at selected individual agencies, and (3)
describe the major common weaknesses that agencies need to address to
improve their information security programs, including agencies*
weaknesses in meeting the security requirements of Government Information
Security Reform legislation (commonly referred to as *GISRA*). 1 Finally,
I will discuss some positive actions taken or planned by the
administration to improve federal information security, as well as the
additional steps needed to develop a comprehensive governmentwide strategy
for improvement.

We performed our analyses from September 2002 to November 2002 in
accordance with generally accepted government auditing standards.

Protecting the computer systems that support our nation*s critical
operations and infrastructures has never been more important.
Telecommunications, power distribution, water supply, public health
services, national defense (including the military*s warfighting
capability), law enforcement, government services, and emergency services
all depend on the security of their computer operations. Yet with this
dependency comes an increasing concern about attacks from individuals and
groups with malicious intent, such as crime, terrorism, foreign
intelligence

1 Title X, Subtitle G* Government Information Security Reform, Floyd D.
Spence National Defense Authorization Act for Fiscal Year 2001, P. L. 106-
398, October 30, 2000. Results in Brief

Page 2 GAO- 03- 303T

gathering, and acts of war. Such concerns are well founded for a number of
reasons, including the dramatic increases in reported computer security
incidents, the ease of obtaining and using hacking tools, the steady
advance in the sophistication and effectiveness of attack technology, and
the dire warnings of new and more destructive attacks.

Although our current analyses of audit and evaluation reports for the 24
major departments and agencies indicate some individual agency
improvements, overall they continue to highlight significant information
security weaknesses that place a broad array of federal operations and
assets at risk of fraud, misuse, and disruption. For example, resources,
such as federal payments and collections, could be lost or stolen;
sensitive information, such as taxpayer data, social security records,
medical records, and proprietary business information, could be
inappropriately disclosed or browsed or copied for purposes of espionage
or other types of crime; and critical operations, such as those supporting
national defense and emergency services, could be disrupted.

We identified significant weaknesses in each of the 24 agencies covered by
our review and in each of the following six major areas of general
controls, that is, the policies, procedures, and technical controls that
apply to all or a large segment of an entity*s information systems and
help ensure their proper operation. These areas are security program
management, which provides the framework for ensuring that risks are
understood and that effective controls are selected and properly
implemented; access controls, which ensure that only authorized
individuals can read, alter, or delete data; software development and
change controls, which ensure that only authorized software programs are
implemented; segregation of duties, which reduces the risk that one
individual can independently perform inappropriate actions without
detection; system software controls, which protect sensitive programs that
support multiple applications from tampering and misuse; and service
continuity, which ensures that computer- dependent operations experience
no significant disruptions. As in past years* analyses, we identified
weaknesses most often for security program management and access controls.

Implementation of GISRA is proving to be a significant step in improving
federal agencies* information security programs. It has also prompted the
administration to take important actions to address information security,
such as plans to integrate security into the President*s Management Agenda
Scorecard. Although legislation that would reauthorize GISRA is currently
being considered, GISRA is scheduled to expire in less than 2 weeks. We
believe that continued authorization of such important

Page 3 GAO- 03- 303T

information security legislation is essential to sustaining agencies*
efforts to identify and correct significant weaknesses.

In addition to Congress* reauthorizing information security legislation,
there are a number of important steps that the administration and the
agencies should take to ensure that information security receives
appropriate attention and resources and that known deficiencies are
addressed. These steps include delineating the roles and responsibilities
of the numerous entities involved in federal information security and
related aspects of critical infrastructure protection; providing more
specific guidance on the controls that agencies need to implement;
obtaining adequate technical expertise to select, implement, and maintain
controls to protect information systems; and allocating sufficient agency
resources for information security.

Dramatic increases in computer interconnectivity, especially in the use of
the Internet, continue to revolutionize the way our government, our
nation, and much of the world communicate and conduct business. The
benefits have been enormous. Vast amounts of information are now literally
at our fingertips, facilitating research on virtually every topic
imaginable; financial and other business transactions can be executed
almost instantaneously, often 24 hours a day; and electronic mail,
Internet Web sites, and computer bulletin boards allow us to communicate
quickly and easily with a virtually unlimited number of individuals and
groups.

In addition to such benefits, however, this widespread interconnectivity
poses significant risks to the government*s and our nation*s computer
systems and, more important, to the critical operations and
infrastructures they support. For example, telecommunications, power
distribution, water supply, public health services, and national defense
(including the military*s warfighting capability), law enforcement,
government services, and emergency services all depend on the security of
their computer operations. The speed and accessibility that create the
enormous benefits of the computer age likewise, if not properly
controlled, allow individuals and organizations to inexpensively eavesdrop
on or interfere with these operations from remote locations for
mischievous or malicious purposes, including fraud or sabotage.

Government officials are increasingly concerned about attacks from
individuals and groups with malicious intent, such as crime, terrorism,
foreign intelligence gathering, and acts of war. According to the Federal
Bureau of Investigation (FBI), terrorists, transnational criminals, and
Background

Page 4 GAO- 03- 303T

intelligence services are quickly becoming aware of and using information
exploitation tools such as computer viruses, Trojan horses, worms, logic
bombs, and eavesdropping sniffers that can destroy, intercept, degrade the
integrity of, or deny access to data. 2 In addition, the disgruntled
organization insider is a significant threat, since such individuals often
have knowledge that allows them to gain unrestricted access and inflict
damage or steal assets without possessing a great deal of knowledge about
computer intrusions. As greater amounts of money are transferred through
computer systems, as more sensitive economic and commercial information is
exchanged electronically, and as the nation*s defense and intelligence
communities increasingly rely on commercially available information
technology, the likelihood increases that information attacks will
threaten vital national interests.

As the number of individuals with computer skills has increased, more
intrusion or *hacking* tools have become readily available and relatively
easy to use. A potential hacker can literally download tools from the
Internet and *point and click* to start a hack. Experts also agree that
there has been a steady advance in the sophistication and effectiveness of
attack technology. Intruders quickly develop attacks to exploit
vulnerabilities discovered in products, use these attacks to compromise
computers, and share them with other attackers. In addition, they can
combine these attacks with other forms of technology to develop programs
that automatically scan the network for vulnerable systems, attack them,
compromise them, and use them to spread the attack even further.

The April 2002 annual report of the *Computer Crime and Security Survey,*
conducted by the Computer Security Institute and the FBI*s San Francisco
Computer Intrusion Squad, showed that 90 percent of respondents (primarily
large corporations and government agencies) had

2 Worm: an independent computer program that reproduces by copying itself
from one system to another across a network. Unlike computer viruses,
worms do not require human involvement to propagate. Virus: a program that
*infects* computer files, usually executable programs, by inserting a copy
of itself into the file. These copies are usually executed when the
*infected* file is loaded into memory, allowing the virus to infect other
files. Unlike the computer worm, a virus requires human involvement
(usually unwitting) to propagate. Trojan horse: a computer program that
conceals harmful code. A Trojan horse usually masquerades as a useful
program that a user would wish to execute. Logic bomb: in programming, a
form of sabotage in which a programmer inserts code that causes the
program to perform a destructive action when some triggering event occurs,
such as terminating the programmer*s employment. Sniffer: synonymous with
packet sniffer. A program that intercepts routed data and examines each
packet in search of specified information, such as passwords transmitted
in clear text.

Page 5 GAO- 03- 303T

detected computer security breaches. In addition, the number of computer
security incidents reported to the CERT(R) Coordination Center rose from
9,859 in 1999 to 52,658 in 2001 and 73,359 for just the first 9 months of
2002. 3 And these are only the reported attacks. The Director, CERT(R)
Centers, stated that he estimates that as much as 80 percent of actual
security incidents goes unreported, in most cases because (1) the
organization was unable to recognize that its systems had been penetrated
or there were no indications of penetration or attack, or (2) the
organization was reluctant to report. Figure 1 shows the number of
incidents reported to the CERT Coordination Center from 1995 through the
first 9 months of 2002.

Figure 1: Information Security Incidents Reported to Carnegie- Mellon*s
CERT Coordination Center from 1995 to the First 9 Months of 2002

Source: Carnegie- Mellon*s CERT Coordination Center.

The risks posed by this increasing and evolving threat are demonstrated in
reports of actual attacks and disruptions, as well as by continuing
government warnings. For example:

3 CERT(R) Coordination Center (CERT- CC) is a center of Internet security
expertise located at the Software Engineering Institute, a federally
funded research and development center operated by Carnegie Mellon
University.

0 10000

20000 30000

40000 50000

60000 70000

80000 1995 1996 1997 1998 1999 2000 2001 First 9

months 2002

Page 6 GAO- 03- 303T

 Just last week, news reports indicated that a British computer
administrator was indicted on charges that he broke into 92 U. S. computer
networks in 14 states belonging to the Pentagon, private companies, and
the National Aeronautics and Space Administration during the past year,
causing some $900,000 in damage to computers. It also reported that,
according to a Justice Department official, these attacks were one of the
biggest hacks ever against the U. S. military. This official also said
that the attacker used his home computer and automated software available
on the Internet to scan tens of thousands of computers on U. S. military
networks looking for ones that might suffer from flaws in Microsoft
Corporation*s Windows NT operating system software.

 The FBI*s National Infrastructure Protection Center (NIPC) reported that
on October 21, 2002, all of the 13 root- name servers that provide the
primary roadmap for almost all Internet communications were targeted in a
massive *distributed denial of service* attack. Seven of the servers
failed to respond to legitimate network traffic, and two others failed
intermittently during the attack. Because of safeguards, most Internet
users experienced no slowdowns or outages. However, according to the media
reports, a longer, more extensive attack could have seriously damaged
worldwide electronic communications.

 In September 2002, NIPC issued a warning of cyber attacks against the
International Monetary Fund and World Bank meetings to be held during the
week of September 23. 4 The warning stated that, in addition to physical
protestors, cyber groups might view the meetings as a platform to display
their hacking talent or to propagate a specific message. Cyber protestors,
referred to as *hacktivists,* can engage in Web page defacements,
denialof- service attacks, and misinformation campaigns, among other
attacks.

 In July 2002, NIPC reported that the potential for compound cyber and
physical attacks, referred to as *swarming attacks,* is an emerging threat
to the U. S. critical infrastructure. 5 As NIPC reports, the effects of a
swarming attack include slowing or complicating the response to a physical
attack. For example, cyber attacks can be used to delay the notification
of emergency services and to deny the resources needed to

4 National Infrastructure Protection Center, Assessment 02- 002:
Hacktivism in Connection with Protest Events of September 2002
(Washington, D. C.: Sept. 23, 2002) 5 National Infrastructure Protection
Center, Swarming Attacks: Infrastructure Attacks for Destruction and
Disruption (Washington, D. C.: July 2002).

Page 7 GAO- 03- 303T

manage the consequences of a physical attack. In addition, a swarming
attack could be used to worsen the effects of a physical attack. For
instance, a cyber attack on a natural gas distribution pipeline that opens
safety valves and releases fuels or gas in the area of a planned physical
attack could enhance the force of the physical attack. Consistent with
this threat, NIPC also released an information bulletin in April 2002
warning against possible physical attacks on U. S. financial institutions
by unspecified terrorists. 6

 In August 2001, we reported to this subcommittee that the attacks
referred to as Code Red, Code Red II, and SirCam had affected millions of
computer users, shut down Web sites, slowed Internet service, and
disrupted business and government operations. 7 Then in September 2001,
the Nimda worm appeared using some of the most significant attack profile
aspects of Code Red II and 1999*s infamous Melissa virus that allowed it
to spread widely in a short amount of time. Security experts estimate that
Code Red, Sircam, and Nimda have caused billions of dollars in damage.

Since the September 11, 2001, attacks, warnings of the potential for
terrorist cyber attacks against our critical infrastructures have also
increased. For example, in February 2002, the Special Advisor to the
President for Cyberspace Security stated in a Senate briefing that
although to date none of the traditional terrorist groups such as al Qaeda
have used the Internet to launch a known attack on the United States
infrastructure, information on computerized water systems was discovered
on computers found in al Qaeda camps in Afghanistan. Also, in his February
2002 statement for the Senate Select Committee on Intelligence, the
director of central intelligence discussed the possibility of cyber
warfare attack by terrorists. 8 He stated that the September 11 attacks
demonstrated the nation*s dependence on critical infrastructure systems
that rely on electronic and computer networks. Further, he noted that
attacks of this nature will become an increasingly viable option for
terrorists as they and

6 National Infrastructure Protection Center, Possible Terrorism Targeting
of US Financial System* Information Bulletin 02- 003 (Washington, D. C.:
Apr. 19, 2002). 7 U. S. General Accounting Office, Information Security:
Code Red, Code Red II, and SirCam Attacks Highlight Need for Proactive
Measures; GAO- 01- 1073T (Washington, D. C.: Aug. 29, 2001).

8 Testimony of George J. Tenet, Director of Central Intelligence, before
the Senate Select Committee on Intelligence, Feb. 6, 2002.

Page 8 GAO- 03- 303T

other foreign adversaries become more familiar with these targets and the
technologies required to attack them.

Concerned with accounts of attacks on commercial systems via the Internet
and reports of significant weaknesses in federal computer systems that
make them vulnerable to attack, on October 30, 2000, Congress enacted
GISRA, which became effective November 29, 2000, and is in effect for 2
years. GISRA supplements information security requirements established in
the Computer Security Act of 1987, the Paperwork Reduction Act of 1995,
and the Clinger- Cohen Act of 1996 and is consistent with existing
information security guidance issued by the Office of Management and
Budget (OMB) 9 and the National Institute of Standards and Technology
(NIST), 10 as well as audit and best practice guidance issued by GAO. 11
Most importantly, however, GISRA consolidates these separate requirements
and guidance into an overall framework for managing information security
and establishes new annual review, independent evaluation, and reporting
requirements to help ensure agency implementation and both OMB and
congressional oversight.

GISRA assigned specific responsibilities to OMB, agency heads and chief
information officers (CIOs), and the IGs. OMB is responsible for
establishing and overseeing policies, standards and guidelines for
information security. This includes the authority to approve agency
information security programs, but delegates OMB*s responsibilities
regarding national security systems to national security agencies. OMB is
also required to submit an annual report to the Congress summarizing
results of agencies* evaluations of their information security programs.
GISRA does not specify a date for this report, and OMB released its fiscal
year 2001 report in February 2002.

9 Primarily OMB Circular A- 130, Appendix III, *Security of Federal
Automated Information Resources,* February 1996. 10 Numerous publications
made available at http:// www. itl. nist. gov/ including National
Institute of Standards and Technology, Generally Accepted Principles and
Practices for Securing Information Technology Systems, NIST Special
Publication 800- 14, September 1996.

11 U. S. General Accounting Office, Federal Information System Controls
Manual, Volume 1* Financial Statement Audits, GAO/ AIMD- 12. 19. 6
(Washington, D. C.: January 1999);

Information Security Management: Learning from Leading Organizations,

GAO/ AIMD- 98- 68 (Washington, D. C.: May 1998).

Page 9 GAO- 03- 303T

GISRA requires each agency, including national security agencies, to
establish an agencywide risk- based information security program to be
overseen by the agency CIO and ensure that information security is
practiced throughout the life cycle of each agency system. Specifically,
this program is to include

 periodic risk assessments that consider internal and external threats to
the integrity, confidentiality, and availability of systems, and to data
supporting critical operations and assets;

 the development and implementation of risk- based, cost- effective
policies and procedures to provide security protections for information
collected or maintained by or for the agency;

 training on security responsibilities for information security personnel
and on security awareness for agency personnel;

 periodic management testing and evaluation of the effectiveness of
policies, procedures, controls, and techniques;

 a process for identifying and remediating any significant deficiencies;

 procedures for detecting, reporting and responding to security
incidents; and

 an annual program review by agency program officials. In addition to the
responsibilities listed above, GISRA requires each agency to have an
annual independent evaluation of its information security program and
practices, including control testing and compliance assessment. The
evaluations of non- national- security systems are to be performed by the
agency IG or an independent evaluator, and the results of these
evaluations are to be reported to OMB. For the evaluation of national
security systems, special provisions include designation of evaluators by
national security agencies, restricted reporting of evaluation results,
and an audit of the independent evaluation performed by the IG or an
independent evaluator. For national security systems, only the results of
each audit of an evaluation are to be reported to OMB.

Finally, GISRA also assigns additional responsibilities for information
security policies, standards, guidance, training, and other functions to
other agencies. These agencies are NIST, the Department of Defense, the
Intelligence Community, the Attorney General, the General Services
Administration, and the Office of Personnel Management.

Page 10 GAO- 03- 303T

Since September 1996, we have reported that poor information security is a
widespread federal problem with potentially devastating consequences. 12
Although agencies have taken steps to redesign and strengthen their
information system security programs, our analyses of information security
at major federal agencies have shown that federal systems were not being
adequately protected from computer- based threats, even though these
systems process, store, and transmit enormous amounts of sensitive data
and are indispensable to many federal agency operations. In addition, in
1998, 2000, and 2001, we analyzed audit results for 24 of the largest
federal agencies and found that all 24 had significant information
security weaknesses. 13 As a result of these analyses, we have identified
information security as a governmentwide high- risk issue in reports to
the Congress since 1997* most recently in January 2001. 14

Our most recent analyses, of reports issued from October 2001 through
October 2002, continue to show significant weaknesses in federal computer
systems that put critical operations and assets at risk. Weaknesses
continued to be reported in each of the 24 agencies included in our
review, and they covered all six major areas of general controls* the
policies, procedures, and technical controls that apply to all or a large
segment of an entity*s information systems and help ensure their proper
operation. These six areas are (1) security program management, which
provides the framework for ensuring that risks are understood and that
effective controls are selected and properly implemented; (2) access
controls, which ensure that only authorized individuals can read, alter,
or delete data; (3) software development and change controls, which ensure
that only authorized software programs are implemented; (4) segregation of
duties, which reduces the risk that one individual can independently
perform inappropriate actions without detection; (5) operating systems

12 U. S. General Accounting Office, Information Security: Opportunities
for Improved OMB Oversight of Agency Practices. GAO/ AIMD- 96- 110
(Washington, D. C.: Sept. 24, 1996). 13 U. S. General Accounting Office,
Information Security: Serious Weaknesses Place Critical Federal Operations
and Assets at Risk, GAO/ AIMD- 98- 92 (Washington, D. C.: Sept. 23, 1998);
Information Security: Serious and Widespread Weaknesses Persist at Federal

Agencies, GAO/ AIMD- 00- 295 (Washington, D. C.: Sept. 6, 2000); and
Computer Security: Improvements Needed to Reduce Risk to Critical Federal
Operations and Assets,

GAO- 02- 231T (Washington, D. C.: Nov. 9, 2001). 14 U. S. General
Accounting Office, High- Risk Series: Information Management and
Technology, GAO/ HR- 97- 9 (Washington, D. C.: Feb. 1, 1997); High- Risk
Series: An Update,

GAO/ HR- 99- 1 (Washington, D. C.: January 1999); High Risk Series: An
Update, GAO- 01- 263 (Washington, D. C.: January 2001). Weaknesses in

Federal Systems Remain Pervasive

Page 11 GAO- 03- 303T

controls, which protect sensitive programs that support multiple
applications from tampering and misuse; and (6) service continuity, which
ensures that computer- dependent operations experience no significant
disruptions. Figure 2 illustrates the distribution of weaknesses for the
six general control areas across the 24 agencies.

Figure 2: Computer Security Weaknesses at 24 Major Federal Agencies

Although our current analyses showed that most agencies had significant
weaknesses in these six control areas, as in past years* analyses,
weaknesses were most often identified for security program management and
access controls.

 For security program management, we identified weaknesses for all 24
agencies in 2002* the same as reported for 2001, and compared to 21 of the
24 agencies (88 percent) in 2000. Security program management, which is
fundamental to the appropriate selection and effectiveness of the other
categories of controls, covers a range of activities related to
understanding information security risks; selecting and implementing
controls commensurate with risk; and ensuring that controls, once
implemented, continue to operate effectively.

 For access controls, we found weaknesses for 22 of 24 agencies (92
percent) in 2002 (no significant weaknesses were found for one agency, and
access controls were not reviewed for another). This compares to access
control weaknesses found in all 24 agencies for both 2001 and 2000. Weak
access controls for sensitive data and systems make it possible for an
individual or group to inappropriately modify, destroy, or disclose
sensitive data or computer programs for purposes such as personal gain or

0 4

8 12

16 20

24 Program management

Access Software change Segregation

of duties System

software Service

continuity Significant weaknesses Area not reviewed No significant
weaknesses identified

Source: Audit reports issued October 2001 through October 2002. Number of
agencies

0 4

8 12

16 20

24 Program management

Access Software change Segregation

of duties System

software Service

continuity Significant weaknesses Area not reviewed No significant
weaknesses identified

Source: Audit reports issued October 2001 through October 2002. Number of
agencies

Page 12 GAO- 03- 303T

sabotage. In today*s increasingly interconnected computing environment,
poor access controls can expose an agency*s information and operations to
attacks from remote locations all over the world by individuals with only
minimal computer and telecommunications resources and expertise. In
addition, it should also be emphasized that our current analyses showed
service- continuity- related weaknesses at 20 of the 24 agencies (83
percent) with no significant weaknesses found for 3 agencies (service
continuity controls were not reviewed for another). This compares to 19
agencies with service continuity weaknesses found in 2001 and 20 agencies
found in 2000. Service continuity controls are important in that they help
ensure that when unexpected events occur, critical operations will
continue without undue interruption and that crucial, sensitive data are
protected. If service continuity controls are inadequate, an agency can
lose the capability to process, retrieve, and protect electronically
maintained information, which can significantly affect an agency*s ability
to accomplish its mission. Further, such controls are particularly
important in the wake of the terrorist attacks of September 11, 2001.

Our current analyses of information security at federal agencies also
showed that the scope of audit work performed has continued to expand to
more fully cover all six major areas of general controls at each agency.
Not surprisingly, this has led to the identification of additional areas
of weakness at some agencies. These increases in reported weaknesses do
not necessarily mean that information security at federal agencies is
getting worse. They more likely indicate that information security
weaknesses are becoming more fully understood* an important step toward
addressing the overall problem. Nevertheless, the results leave no doubt
that serious, pervasive weaknesses persist. As auditors increase their
proficiency and the body of audit evidence expands, it is probable that
additional significant deficiencies will be identified.

Most of the audits represented in figure 2 were performed as part of
financial statement audits. At some agencies with primarily financial
missions, such as the Department of the Treasury and the Social Security
Administration, these audits covered the bulk of mission- related
operations. However, at agencies whose missions are primarily
nonfinancial, such as DOD and the Department of Justice, the audits may
provide a less complete picture of the agency*s overall security posture
because the audit objectives focused on the financial statements and did
not include evaluations of individual systems supporting nonfinancial
operations. However, in response to congressional interest, beginning in
fiscal year 1999, we expanded our audit focus to cover a wider range of
nonfinancial operations* a trend we expect to continue. Audit coverage

Page 13 GAO- 03- 303T

for nonfinancial systems has also increased as agencies and their IGs
review and evaluate their information security programs as required by
GISRA.

As previously reported, information security weaknesses are also indicated
by limited agency progress in implementing Presidential Decision Directive
(PDD) 63 to protect our nation*s critical infrastructures from computer-
based attacks. Issued in May 1998, PDD 63 established critical
infrastructure protection as a national goal and called for a range of
activities to improve federal agency security programs, establish a
partnership between the government and the private sector, and improve the
nation*s ability to detect and respond to serious attacks. Critical
infrastructure protection involves activities that enhance the security of
our nation*s cyber and physical public and private infrastructure that are
essential to national security, national economic security, and/ or
national public health and safety. Federal agencies and other public and
private entities rely extensively on computerized systems and electronic
data to support their missions. Accordingly, the security of these systems
and data is essential to avoiding disruptions in critical operations, data
tampering, fraud, and inappropriate disclosure of sensitive information.

Last year, the President*s Council on Integrity and Efficiency and the
Executive Council on Integrity and Efficiency (PCIE/ ECIE) reported on the
federal government*s compliance with PDD 63. It concluded that the federal
government could improve its planning and assessment activities for cyber-
based critical infrastructures. Specifically, the council stated that (1)
many agency infrastructure plans were incomplete; (2) most agencies had
not identified their mission- critical infrastructure assets; and (3) few
agencies had completed vulnerability assessments of mission- critical
assets or developed remediation plans. Our subsequent review of PDD 63-
related activities at eight lead agencies found similar problems. 15 For
example, although most of the agencies we reviewed had identified critical
assets, many had not completed related vulnerability assessments. Further,
most of the agencies we reviewed had not taken the additional steps to
identify interdependencies and, as a result, some agency officials said
that they were not sure which of their assets were critical from a
national perspective and, therefore, subject to PDD 63. Identifying
interdependencies is important so that infrastructure owners can

15 U. S. General Accounting Office, Combating Terrorism: Selected
Challenges and Related Recommendations, GAO- 01- 822 (Washington, D. C.:
September 20, 2001).

Page 14 GAO- 03- 303T

determine when disruption in one infrastructure could result in damage to
other infrastructures.

In addition, our review of fiscal year 2001 GISRA implementation showed
that of the 24 large agencies we reviewed, 15 had not implemented an
effective methodology, such as Project Matrix* reviews, to identify their
critical assets. 16 The Department of Commerce*s Critical Infrastructure
Assurance Office (CIAO) established Project Matrix* to provide a standard
methodology for identifying all assets, nodes, networks, and associated
infrastructure dependencies and interdependencies required for the federal
government to fulfill its national security, economic stability, and
critical public health and safety responsibilities to the American people.
In addition, in an effort to more clearly identify and prioritize the
security needs for government assets, in February 2002 OMB reported that
it planned to direct all large agencies to undertake a Project Matrix*
review to identify critical infrastructure assets and their
interdependencies with other agencies and the private sector. As of July
2002, CIAO reported that most agencies had not completed Project Matrix*
step 1 to identify their critical assets, and few had even begun step 2 to
identify other federal government assets, systems, and networks on which
their critical assets depend to operate.

To fully understand the significance of the weaknesses we identified, it
is necessary to link them to the risks they present to federal operations
and assets. Virtually all federal operations are supported by automated
systems and electronic data, and agencies would find it difficult, if not
impossible, to carry out their missions and account for their resources
without these information assets. Hence, the degree of risk caused by
security weaknesses is extremely high.

The weaknesses identified place a broad array of federal operations and
assets at risk. For example,

 resources, such as federal payments and collections, could be lost or
stolen;

16 U. S. General Accounting Office, Information Security: Additional
Actions Needed to Implement Reform Legislation, GAO- 02- 470T (Washington,
D. C.: Mar. 6, 2002). Substantial Risks

Persist for Federal Operations, Assets, and Confidentiality

Page 15 GAO- 03- 303T

 computer resources could be used for unauthorized purposes or to launch
attacks on others;

 sensitive information, such as taxpayer data, social security records,
medical records, and proprietary business information, could be
inappropriately disclosed, browsed, or copied for purposes of espionage or
other types of crime;

 critical operations, such as those supporting national defense and
emergency services, could be disrupted;

 data could be modified or destroyed for purposes of fraud or disruption;
or

 agency missions could be undermined by embarrassing incidents that
result in diminished confidence in the agencies* ability to conduct
operations and fulfill their fiduciary responsibilities.

Recent audits show that while agencies have made some progress, weaknesses
continue to be a problem and that critical federal operations and assets
remain at risk.

 In February 2002, we reported that the Internal Revenue Service (IRS)
corrected or mitigated many of the computer security weaknesses identified
in our previous reports, but much remains to be done to resolve the
significant control weaknesses that continue to exist within IRS*s
computing environment and to be able to promptly address new security
threats and risks as they emerge. 17 Weaknesses found, such as not always
adequately restricting electronic access within its computer networks and
to its systems, can impair the agency*s ability to perform vital functions
and increase the risk that unauthorized individuals could gain access to
critical hardware and software and intentionally or inadvertently view,
alter, or delete sensitive data or computer programs. Also, such
weaknesses increase the risk that individuals could obtain personal
taxpayer information and use it to commit financial crimes in taxpayers*
names (identity fraud), such as establishing credit and incurring debt.

 In April 2002, the IG for the Department of Justice reported serious
deficiencies in controls for five sensitive- but- unclassified systems
that

17 U. S. General Accounting Office, Financial Audit: IRS*s Fiscal Year
2001 and 2000 Financial Statements, GAO- 02- 414 (Washington, D. C.: Feb.
27, 2002).

Page 16 GAO- 03- 303T

support critical departmental functions, such as tracking prisoners;
collecting, processing, and disseminating unclassified intelligence
information; and providing secure information technology facilities,
computing platforms, and support services. 18 The most significant of
these deficiencies concerned the technical controls that help prevent
unauthorized access to system resources. Because of the repetitive nature
of the security deficiencies and concerns identified, the IG recommended
that a central office responsible for system security be established to
identify trends and enforce uniform standards. The IG also included other
specific recommendations intended to improve departmentwide computer
security for both classified and sensitive- but- unclassified systems. In
addition to this report, in March 2002, the Commission for Review of FBI
Security Programs reported that the FBI*s information systems security
controls were inadequate.

 In June 2002, we reported that the U. S. Army Corps of Engineers had
made substantial progress in improving computer controls at each of its
data processing centers and other Corps sites since our 1999 review, but
that continuing and numerous newly identified control vulnerabilities
continued to impair the Corps* ability to ensure the reliability,
confidentiality, and availability of financial and sensitive data. 19
These vulnerabilities warranted management*s attention to decrease the
risk of inappropriate disclosure and modification of data and programs,
misuse of or damage to computer resources, or disruption of critical
operations. These vulnerabilities also increased risks to other DOD
networks and systems to which the Corps* network is linked.

 In our September 2002 testimony, we reported that the Department of
Veterans Affairs (VA) had taken important steps to strengthen its computer
security management program, including increasing security training;
providing a more solid foundation for detecting, reporting, and responding
to security incidents; and reducing the risk of unauthorized access
through external connections to its critical systems. Nonetheless, the
department had not yet fully implemented a comprehensive computer security
management program that included a process for routinely

18 Office of the Inspector General, U. S. Department of Justice,
Independent Evaluation Pursuant to the Government Information Security
Reform Act * Fiscal Year 2001 *

Sensitive But Unclassified Systems, Report Number 02- 18, April 2002. 19
U. S. General Accounting Office, Information Security: Corps of Engineers
Making Improvements, But Weaknesses Continue, GAO- 02- 589 (Washington, D.
C.: June 10, 2002).

Page 17 GAO- 03- 303T

monitoring and evaluating the effectiveness of security policies and
controls and addressing identified vulnerabilities. Further, VA*s offices
were self- reporting computer security weaknesses, and the department
lacked an independent component to ensure the accuracy of reporting and
validating corrective actions taken.

 Department of Commerce officials have shown a commitment to correcting
vulnerabilities identified in our August 2001 report. 20 They indicate
that they have developed and implemented an action plan for strengthening
access controls for the department*s sensitive systems, published policy
on comprehensive recovery plans which applies to all Commerce operating
units to help ensure continuity of operations, and began the process of
establishing a department- wide incident handling capability with formal
procedures for preparing for, detecting, responding to, and reporting
incidents. While neither the department*s inspector general nor GAO has
validated these corrective actions, these responses show that the agency
is attempting to quickly address identified weaknesses.

Although the nature of agency operations and their related risks vary,
striking similarities remain in the specific types of general control
weaknesses reported and in their serious adverse effect on an agency*s
ability to ensure the integrity, availability, and appropriate
confidentiality of its computerized operations. Likewise, similarities
exist in the corrective actions agencies must take. The following sections
describe the six areas of general controls and the specific weaknesses
that have been most widespread at the agencies covered by our analyses.

Each organization needs a set of management procedures and an
organizational framework for identifying and assessing risks, deciding
what policies and controls are needed, periodically evaluating the
effectiveness of these policies and controls, and acting to address any
identified weaknesses. These are the fundamental activities that allow an
organization to manage its information security risks in a cost- effective
manner rather than reacting to individual problems in an ad- hoc manner
only after a problem has been detected or an audit finding reported.

20 U. S. General Accounting Office, Information Security: Weaknesses Place
Commerce Data and Operations at Serious Risk, GAO- 01- 751 (Washington, D.
C.: Aug. 13, 2001). Similar Control

Weaknesses Continue Across Agencies

Security Program Management Controls

Page 18 GAO- 03- 303T

Despite the importance of this aspect of an information security program,
poor security program management continues to be a widespread problem. All
the agencies for which this aspect of security was reviewed had
deficiencies. As a result, these agencies

 were not fully aware of the information security risks to their
operations,

 had accepted an unknown level of risk by default rather than consciously
deciding what level of risk was tolerable,

 had a false sense of security because they were relying on ineffective
controls, or

 could not make informed judgments as to whether they were spending too
little or too much of their resources on security.

Establishing a strong security management program requires that agencies
take a comprehensive approach that involves both (1) senior agency program
managers who understand which aspects of their missions are the most
critical and sensitive and (2) technical experts who know the agencies*
systems and can suggest appropriate technical security control techniques.
We studied the practices of organizations with superior security programs
and summarized our findings in a May 1998 executive guide entitled
Information Security Management: Learning From Leading Organizations (GAO/
AIMD- 98- 68). Our study found that these organizations managed their
information security risks through a cycle of risk management activities
that included

 assessing risks and determining protection needs,

 selecting and implementing cost- effective policies and controls to meet
these needs,

 promoting awareness of policies and controls and of the risks that
prompted their adoption among those responsible for complying with them,
and

 implementing a program of routine tests and examinations for evaluating
the effectiveness of policies and related controls and reporting the
resulting conclusions to those who can take appropriate corrective action.

In addition, a strong, centralized focal point can help ensure that the
major elements of the risk management cycle are carried out and serve as a

Page 19 GAO- 03- 303T

communications link among organizational units. Such coordination is
especially important in today*s highly networked computing environments.

Implementing the cycle of risk management activities is the key to
ensuring that information security risks are adequately considered and
addressed on an ongoing, agencywide basis. Included within these risk
management activities are several steps that agencies can take
immediately. Specifically, agencies can (1) increase awareness, (2) ensure
that existing controls are operating effectively, (3) ensure that software
patches are up to date, (4) use automated scanning and testing tools to
quickly identify problems, (5) propagate their best practices, and (6)
ensure that their most common vulnerabilities are addressed. Although none
of these actions alone will ensure good security, they take advantage of
readily available information and tools and, thus, do not involve
significant new resources. As a result, these are steps that can be made
without delay.

Access controls limit or detect inappropriate access to computer resources
(data, equipment, and facilities), thereby protecting these resources
against unauthorized modification, loss, and disclosure. Access controls
include physical protections* such as gates and guards* as well as logical
controls, which are controls built into software that require users to
authenticate themselves (through the use of secret passwords or other
identifiers) and limit the files and other resources that authenticated
users can access and the actions that they execute. Without adequate
access controls, unauthorized individuals, including outside intruders and
former employees, can surreptitiously read and copy sensitive data and
make undetected changes or deletions for malicious purposes or personal
gain. Also, authorized users can intentionally or unintentionally modify
or delete data or execute changes that are outside their span of
authority.

For access controls to be effective, they must be properly implemented and
maintained. First, an organization must analyze the responsibilities of
individual computer users to determine what type of access (e. g., read,
modify, delete) they need to fulfill their responsibilities. Then,
specific control techniques, such as specialized access control software,
must be implemented to restrict access to these authorized functions. Such
software can be used to limit a user*s activities associated with specific
systems or files and keep records of individual users* actions on the
computer. Finally, access authorizations and related controls must be
maintained and adjusted on an ongoing basis to accommodate new and Access
Controls

Page 20 GAO- 03- 303T

departing employees, as well as changes in users* responsibilities and
related access needs.

Significant access control weaknesses that we have commonly identified
include the following:

 Accounts and passwords for individuals no longer associated with an
agency are not deleted or disabled or are not adjusted for those whose
responsibilities, and thus need to access certain files, changed. As a
result, in some cases, former employees and contractors could still (and
in many cases did) read, modify, copy, or delete data; and even after long
periods of inactivity, many users* accounts had not been deactivated.

 Users are not required to periodically change their passwords.

 Managers do not precisely identify and document access needs for
individual users or groups of users. Instead, they provide overly broad
access privileges to very large groups of users. For example, some
operating system files were not protected from unauthorized access,
permitting general users full access to these files. This would enable
users to obtain passwords and system administration privileges, allowing a
person to log in as someone else and use that access to read files,
destroy or alter data, and initiate transactions.

 Use of default, easily guessed, and unencrypted passwords significantly
increases the risk of unauthorized access. We are often able to guess many
passwords on the basis of our knowledge of commonly used passwords and to
observe computer users* keying in passwords and then use those passwords
to obtain *high level* system administration privileges.

 Vendors* default passwords or off- the- shelf parameters are used that
do not meet the password requirements specific to the agency.

To illustrate the risks associated with poor authentication and access
controls, in recent years we have begun to incorporate network
vulnerability testing into our audits of information security. Such tests
involve attempting* with agency cooperation* to gain unauthorized access
to sensitive files and data by searching for ways to circumvent existing
controls, often from remote locations. In almost every test, our auditors
have been successful in readily gaining unauthorized access that would
allow both internal and external intruders to read, modify, or delete data
for whatever purpose they had in mind. Further, user activity was
inadequately monitored. Much of the activity associated with our intrusion

Page 21 GAO- 03- 303T

testing had not been recognized and recorded, and the problem reports that
were recorded did not recognize the magnitude of our activity or the
severity of the security breaches we initiated.

Controls over software development and changes prevent unauthorized
software programs or modifications to programs from being implemented. Key
aspects of such controls are ensuring that (1) software changes are
properly authorized by the managers responsible for the agency program or
operations that the application supports, (2) new and modified software
programs are tested and approved before they are implemented, and (3)
approved software programs are maintained in carefully controlled
libraries to protect them from unauthorized changes, and different
versions are not misidentified.

Such controls can prevent errors in software programming as well as
malicious efforts to insert unauthorized computer program code. Without
adequate controls, incompletely tested or unapproved software can result
in erroneous data processing that, depending on the application, could
lead to losses or faulty outcomes. In addition, individuals could
surreptitiously modify software programs to include processing steps or
features that could later be exploited for personal gain or sabotage.

Examples of weaknesses in this area include the following:

 Testing procedures are undisciplined and do not ensure that implemented
software operates as intended. For example, fully developed procedures may
not exist for controlling changes over software that would prevent
unauthorized programs or modifications to an existing program to be
implemented. Also, documentation is not always maintained to show that
program changes have been tested, independently reviewed, and approved for
implementation.

 Implementation procedures do not ensure that only authorized software is
used. In particular, lack of adequate follow- up and documentation
procedures for making emergency software changes increases the risk of
software errors, which could cause system failures and/ or data loss.

 Agencies* policies and procedures frequently do not address the
maintenance and protection of program libraries. For example, the
management software was not used to produce audit trails of program
changes, maintain program version numbers, record and report program
Software Development and

Change Controls

Page 22 GAO- 03- 303T

changes, maintain date information for production modules, and maintain
copies of previous versions and control concurrent updates.

Segregation of duties refers to the policies, procedures, and
organizational structure that help ensure that one individual cannot
independently control all key aspects of a process or computer- related
operation and thereby conduct unauthorized actions or gain unauthorized
access to assets or records without detection. For example, a computer
programmer should not be allowed to independently write, test, and approve
program changes.

Although segregation of duties alone will not ensure that only authorized
activities occur, inadequate segregation of duties increases the risk that
erroneous or fraudulent transactions could be processed, improper program
changes implemented, and computer resources damaged or destroyed. For
example,

 an individual who was independently responsible for authorizing,
processing, and reviewing payroll transactions could inappropriately
increase payments to selected individuals without detection or

 a computer programmer responsible for authorizing, writing, testing, and
distributing program modifications could either inadvertently or
deliberately implement computer programs that did not process transactions
in accordance with management*s policies or that included malicious code.

Controls to ensure appropriate segregation of duties consist mainly of
documenting, communicating, and enforcing policies on group and individual
responsibilities. Segregation of duties can be enforced by a combination
of physical and logical access controls and by effective supervisory
review. Common problems involve computer programmers and operators who are
authorized to perform a variety of duties, thus providing them the ability
to independently modify, circumvent, and disable system security features.
An example of this would be a single individual authorized to
independently develop, test, review, and approve software changes for
implementation.

Operating system software controls limit and monitor access to the
powerful programs and sensitive files associated with the computer systems
operation. Generally, one set of system software is used to Segregation of
Duties

Controls Operating System Software Controls

Page 23 GAO- 03- 303T

support and control a variety of applications that may run on the same
computer hardware. System software helps control and coordinate the input,
processing, output, and data storage associated with all applications that
run on the system. Some system software can change data and program code
on files without leaving an audit trail or can be used to modify or delete
audit trails. Examples of system software include the operating system,
system utilities, program library systems, file maintenance software,
security software, data communications systems, and database management
systems.

Controls over access to and modification of system software are essential
in providing reasonable assurance that security controls over the
operating system are not compromised and that the system will not be
impaired. If controls in this area are inadequate, unauthorized
individuals might use system software to circumvent security controls to
read, modify, or delete critical or sensitive information and programs.
Also, authorized users of the system may gain unauthorized privileges to
conduct unauthorized actions or to circumvent edits and other controls
built into application programs. Such weaknesses seriously diminish the
reliability of information produced by all applications supported by the
computer system and increase the risk of fraud, sabotage, and
inappropriate disclosure. Further, system software programmers are often
more technically proficient than other data processing personnel and,
thus, have a greater ability to perform unauthorized actions if controls
in this area are weak.

The control concerns for system software are similar to the access control
issues and software program change control issues previously discussed.
However, because of the high level of risk associated with system software
activities, most entities have a separate set of control procedures that
apply to them. A common type of problem reported is insufficiently
restricted access that made it possible for knowledgeable individuals to
disable or circumvent controls in a variety of ways. Further, pervasive
vulnerabilities in network configuration expose agency systems to attack.
These vulnerabilities stem from agencies failure to (1) install and
maintain effective perimeter security, such as firewalls and screening
routers; (2) implement current software patches; and (3) protect against
commonly known methods of attack.

The terrorist attacks that began on September 11, 2001, have redefined the
disasters that must be considered in identifying and implementing service
continuity controls to ensure that when unexpected events occur, critical
Service Continuity

Controls

Page 24 GAO- 03- 303T

operations will continue without undue interruption and that crucial,
sensitive data are protected. Losing the capability to process, retrieve,
and protect electronically maintained information can significantly affect
an agency*s ability to accomplish its mission. If service continuity
controls are inadequate, even relatively minor interruptions can result in
lost or incorrectly processed data, which can cause financial losses,
expensive recovery efforts, and inaccurate or incomplete information. For
some operations, such as those involving health care or safety, system
interruptions could even result in injuries or loss of life.

Service continuity controls should address the entire range of potential
disruptions including relatively minor interruptions, such as temporary
power failures or accidental loss or erasure of files, as well as major
disasters, such as fires or natural disasters, that would require
reestablishing operations at a remote location. It is also essential that
the related controls be understood and supported by management and staff
throughout the organization. Senior management commitment is especially
important to ensure that adequate resources are devoted to emergency
planning, training, and related testing.

To establish effective service continuity controls, agencies should first
assess the criticality and sensitivity of their computerized operations
and identify supporting resources. At most agencies, since the continuity
of certain automated operations is more important than others, it is not
costeffective to provide the same level of continuity for all operations.
For this reason, it is important that management, on the basis of an
overall risk assessment of agency operations, identify which data and
operations are most critical, determine their priority in restoring
processing, and identify the minimum resources needed to recover and
support them. Agencies should then take steps to prevent and minimize
potential damage and interruption. These steps include routinely
duplicating or backing up data files, computer programs, and critical
documents with off- site storage; installing environmental controls, such
as fire suppression systems or backup power supplies; arranging for remote
backup facilities that can be used if the entity*s usual facilities are
damaged beyond use; and ensuring that staff and other users of the system
understand their responsibilities in case of emergencies. Taking such
steps, especially implementing thorough backup procedures and installing
environmental controls, are generally inexpensive ways to prevent
relatively minor problems from becoming costly disasters.

Agencies should also develop a comprehensive contingency plan for
restoring critical applications that includes arrangements for alternative

Page 25 GAO- 03- 303T

processing facilities in case the usual facilities are significantly
damaged or cannot be accessed. This plan should be documented, tested to
determine whether it will function as intended in an emergency situation,
adjusted to address identified weaknesses, and updated to reflect current
operations. Both user and data processing departments should agree on the
plan, and it should be communicated to affected staff. The plan should
identify and provide information on supporting resources that will be
needed, roles and responsibilities of those who will be involved in
recovery activities, arrangements for off- site disaster recovery location
21 and travel and lodging for necessary personnel, off- site storage
location for backup files, and procedures for restoring critical
applications and their order in the restoration process. In testing the
plan, it is most useful to simulate a disaster situation that tests
overall service continuity, including whether the alternative data
processing site functions as intended and whether critical computer data
and programs recovered from off- site storage are accessible and current.
Such testing not only helps managers identify weaknesses, it also assesses
how well employees have been trained to carry out their roles and
responsibilities in a disaster situation. Generally, contingency plans for
very critical functions should be fully tested about once every year or
two, whenever significant changes to the plan have been made, or when
significant turnover of key people has occurred.

Contingency planning should also be considered within the larger context
of restoring the organization*s core business processes. Federal agencies
depend not only on their own internal systems, but also on data provided
by their business partners and services provided by the public
infrastructure (e. g., power, water, transportation, and voice and data
telecommunications). One weak link anywhere in the chain of critical
dependencies can cause major disruptions to business operations. During
the Year 2000 computing challenge, it was essential that agencies develop
business continuity and contingency plans for all critical core business
processes and supporting systems regardless of whether these systems were
owned by the agency. As we reported in September 2000 on the

21 Depending on the degree of service continuity needed, choices for
alternative facilities will range from an equipped site ready for
immediate backup service, referred to as a *hot

site,* to an unequipped site that will take some time to prepare for
operations, referred to as a *cold site.* In addition, various types of
services can be prearranged with vendors, such as making arrangements with
suppliers of computer hardware and telecommunications services, as well as
with suppliers of business forms and other office supplies.

Page 26 GAO- 03- 303T

lessons learned from this challenge, developing these plans was one of a
number of management practices that, if continued, could improve federal
agencies* overall information technology management, particularly in areas
such as critical infrastructure protection and security. 22 For example,
in the aftermath of the attacks of September 11, 2001, news reports
indicate that business continuity and contingency planning was a critical
factor in restoring operations for New York*s financial district, with
some specifically attributing companies* preparedness to the contingency
planning efforts begun for the Year 2000 challenge.

Despite this increased focus on business continuity and contingency
planning, our analyses show that most federal agencies currently have
service continuity control weaknesses. Examples of common agency
weaknesses include the following:

 Plans were incomplete because operations and supporting resources had
not been fully analyzed to determine which were the most critical and
would need to be resumed as soon as possible should a disruption occur.

 Disaster recovery plans were not fully tested to identify their
weaknesses. For example, agencies had not performed periodic walkthroughs
or unannounced tests of the disaster recovery plan* tests that provide a
scenario more likely to be encountered in the event of an actual disaster.

As we reported in March 2002, first- year GISRA implementation
demonstrated that the new law provides a significant step in improving
federal agencies information security programs. 23 To implement GISRA
requirements and comply with OMB guidance, agencies reviewed their
information security programs, reported the results of these reviews and
their IGs* independent evaluations to OMB, and developed plans to correct
identified weaknesses. In addition, GISRA implementation has also resulted
in important actions by the administration, which if properly implemented,
should continue to improve information security in the federal government.
For example, OMB has issued guidance that information technology
investments will not be funded unless security is

22 U. S. General Accounting Office, Year 2000 Computing Challenge: Lessons
Learned Can Be Applied to Other Management Challenges, GAO/ AIMD- 00- 290
(Washington, D. C.: Sept. 12, 2000).

23 GAO- 02- 470T. GISRA Spurs Agency

Actions, But Highlights Weaknesses

Page 27 GAO- 03- 303T

incorporated into and funded as part of each investment. Administration
actions and plans also include

 directing all large agencies to undertake a review to identify and
prioritize critical assets within the agencies and their
interrelationships with other agencies and the private sector, as well as
a cross- government review to ensure that all critical government
processes and assets have been identified;

 integrating security into the President*s Management Agenda Scorecard;

 developing workable measures of performance;

 developing e- training on mandatory topics, including security; and

 exploring methods to disseminate vulnerability patches to agencies more
effectively.

Other actions include additional security guidance by OMB and NIST. For
example, OMB has provided the agencies with specific performance measures
for agency officials who are accountable for information and information
technology security and required the agencies to report actual performance
for these measures in their fiscal year 2002 GISRA reports. Further, NIST-
developed guidance includes a Security Self- Assessment Guide and
supporting tools to help agencies perform self- assessments of their
information security programs. 24 This guide accompanies NIST*s Security
Assessment Framework methodology, which agency officials can use to
determine the current status of their security programs. 25 The guide
itself uses an extensive questionnaire containing specific control
objectives and techniques against which an unclassified system or group of
interconnected systems can be tested and measured. Many agencies used a
draft version of the self- assessment guide for their fiscal year 2001
GISRA program reviews, and with issuance of a final version in November
2001, OMB now requires that the guide be used for fiscal year 2002
reviews. Also, NIST developed a tool to automate completion of the

24 National Institute of Standards and Technology, Security Self-
Assessment Guide for Information Technology Systems, NIST Special
Publication 800- 26, November 2001. 25 National Institute of Standards and
Technology, Federal Information Technology Security Assessment Framework,
prepared for the Federal CIO Council by the NIST Computer Security
Division Systems and Network Security Group, Nov. 28, 2000.

Page 28 GAO- 03- 303T

guide*s questionnaire that can be found at its Computer Security Resource
Center web site: http:// csrc. nist. gov/ asset/.

In addition to these actions, the actual results of GISRA reviews and
evaluations have helped to further highlight where agencies have not
established information security programs consistent with GISRA
requirements and where significant weaknesses exist. In its fiscal year
2001 report to the Congress on GISRA, OMB noted that although examples of
good security exist in many agencies, and others are working very hard to
improve their performance, many agencies have significant deficiencies in
every important area of security. 26 In particular, the report highlights
six common security weaknesses: (1) a lack of senior management attention
to information security; (2) inadequate accountability for job and program
performance related to information technology security; (3) limited
security training for general users, information technology professionals,
and security professionals; (4) inadequate integration of security into
the capital planning and investment control process; (5) poor security for
contractor- provided services; and (6) limited capability to detect,
report, and share information on vulnerabilities or to detect intrusions,
suspected intrusions, or virus infections.

Our analyses of the results of agencies* fiscal year 2001 GISRA reviews
and evaluations also showed that agencies are making progress in
addressing information security, but that none of the agencies had fully
implemented the information security requirements of GISRA and all
continue to have significant weaknesses. In particular, our review of 24
of the largest federal agencies showed that agencies had not fully
implemented requirements to

 conduct risk assessments for all their systems;

 establish information security policies and procedures that are
commensurate with risk and that comprehensively address the other reform
provisions;

 provide adequate computer security training to their employees,
including contractor staff;

26 Office of Management and Budget, FY 2001 Report to Congress on Federal
Government Information Security Reform (February 2002).

Page 29 GAO- 03- 303T

 test and evaluate controls as part of their management assessments;

 implement documented incident handling procedures agencywide;

 identify and prioritize their critical operations and assets and
determine the priority for restoring these assets should a disruption in
critical operations occur; or

 have a process to ensure the security of services provided by a
contractor or another agency.

According to OMB*s July 2002 guidance, agencies and their IGs were
required to submit the results of their fiscal year 2002 GISRA reviews and
evaluations to OMB by September 16, 2002, and to submit corrective action
plans by October 1. Our most recent analyses of audit reports and
evaluations to identify significant information security weaknesses
considered the results of the IGs* fiscal year 2002 GISRA independent
evaluations. In addition, in response to a request by this subcommittee,
we are currently evaluating the results of agencies* second- year GISRA
implementation; our evaluation is to include an analysis of agencies*
corrective action plans and their progress in correcting identified
weaknesses.

At this time, however, GISRA is still scheduled to expire on November 29,
2002. And although several bills would address GISRA reauthorization, none
have yet been enacted. We believe that continued authorization of such
important information security legislation is essential to sustaining
agencies* efforts to identify and correct significant weaknesses. Further,
this authorization would reinforce the federal government*s commitment to
establishing information security as an integral part of its operations
and help ensure that the administration and the Congress continue to
receive the information they need to effectively manage and oversee
federal information security.

Information security improvement efforts have been undertaken in the past
few years both at an agency and governmentwide level. These efforts
include the agency, IG, and OMB actions to implement GISRA information
security requirements and correct identified information security
weaknesses. In addition, in October 2001, President Bush signed executive
Improvement Efforts

Are Underway, But Challenges Remain

Page 30 GAO- 03- 303T

orders creating the Office of Homeland Security and establishing the
President*s Critical Infrastructure Protection Board. 27 Chaired by the
Special Advisor to the President for Cyberspace Security, the board is to
coordinate cyber- related federal efforts and programs associated with
protecting our nation*s critical infrastructures and recommend policies
and coordinating programs for protecting information systems related to
critical infrastructure protection. In addition, the board is intended to
coordinate with the Office of Homeland Security in activities relating to
the protection of and recovery from attacks against information systems
for critical infrastructure.

In July 2002, the President also issued the National Strategy For Homeland
Security to *mobilize and organize our nation to secure the United States
homeland from terrorist attacks.* 28 According to the strategy, the
primary objectives of homeland security in order of priority are to (1)
prevent terrorist attacks within the United States, (2) reduce America*s
vulnerability to terrorism, and (3) minimize the damage and recover from
attacks that do occur. This strategy also calls for the Office of Homeland
Security and the President*s Critical Infrastructure Protection Board to
complete cyber and physical infrastructure protection plans, which would
serve as the baseline for developing a comprehensive national
infrastructure protection plan. While the national strategy does not
indicate a date when the comprehensive plan is to be completed, in
September 2002, the board released a comment draft of a National Strategy
to Secure Cyberspace. 29 Defined as a strategy of steps the United States
will take to secure the information technology networks necessary for the
nation*s economy, defense, and critical services to operate, the strategy
is divided into five audience levels ranging from home users and small
businesses to discussion of global issues. Level 3 describes the issues
and challenges of, and makes recommendations for, critical sectors,
including the federal government, state and local government, higher
education, and the private sector.

27 *Establishing the Office of Homeland Security and the Homeland Security
Council,* Executive Order 13228, October 8, 2001 and *Critical
Infrastructure Protection in the Information Age,* Executive Order 13231,
October 16, 2001.

28 Office of Homeland Security, the White House, National Strategy for
Homeland Security,

July 2002. 29 The President*s Critical Infrastructure Protection Board,
The National Strategy to Secure Cyberspace* For Comment Draft, September
2002.

Page 31 GAO- 03- 303T

These actions are laudable. However, given recent events and reports that
critical operations and assets continue to be highly vulnerable to
computer- based attacks, the government still faces the challenge of
ensuring that risks from cyber threats are appropriately addressed.
Accordingly, it is important that federal information security efforts be
guided by a comprehensive strategy for improvement.

We believe that the following seven steps should be taken as part of a
comprehensive strategy for improvement.

First, it is important that the federal strategy delineate the roles and
responsibilities of the numerous entities involved in federal information
security. This strategy should also consider other organizations with
information security responsibilities, including OMB, which oversees and
coordinates federal agency security, and interagency bodies like the CIO
Council, which are attempting to coordinate agency initiatives. It should
also describe how the activities of these many organizations interrelate,
who should be held accountable for their success or failure, and whether
they will effectively and efficiently support national goals.

Second, more specific guidance to agencies on the controls that they need
to implement could help ensure adequate protection. Currently, agencies
have wide discretion in deciding what computer security controls to
implement and the level of rigor with which to enforce these controls. In
theory, this discretion is appropriate since, as OMB and NIST guidance
states, the level of protection that agencies provide should be
commensurate with the risk to agency operations and assets. In essence,
one set of specific controls will not be appropriate for all types of
systems and data. Nevertheless, our studies of best practices at leading
organizations have shown that more specific guidance is important. 30 In
particular, specific mandatory standards for varying risk levels can
clarify expectations for information protection, including audit criteria;
provide a standard framework for assessing information security risk; help
ensure that shared data are appropriately protected; and reduce demands
for limited resources to independently develop security controls.
Implementing such standards for federal agencies would require developing
a single set of information classification categories for use by all
agencies to define the criticality and sensitivity of the various types of

30 U. S. General Accounting Office, Information Security Management:
Learning from Leading Organizations, GAO/ AIMD- 98- 68 (Washington, D. C.:
May 1998).

Page 32 GAO- 03- 303T

information they maintain. It would also necessitate establishing minimum
mandatory requirements for protecting information in each classification
category. At this time, NIST plans to publish a special publication in
Spring 2003 that establishes a set of standardized, minimum security
controls for information technology systems addressing low, moderate, and
high levels of concern for confidentiality, integrity, and availability.

Third, ensuring effective implementation of agency information security
and critical infrastructure protection plans will require active
monitoring by the agencies to determine if milestones are being met and
testing to determine if policies and controls are operating as intended.
Routine periodic audits, such as those required by GISRA, would allow for
more meaningful performance measurement. In addition, the annual
evaluation, reporting, and monitoring process established through GISRA is
an important mechanism, previously missing, to hold agencies accountable
for implementing effective security and to manage the problem from a
governmentwide perspective.

Fourth, the Congress and the executive branch can use audit results to
monitor agency performance and take whatever action is deemed advisable to
remedy identified problems. Such oversight is essential for holding
agencies accountable for their performance, as was demonstrated by OMB and
congressional efforts to oversee the Year 2000 computer challenge.

Fifth, agencies must have the technical expertise they need to select,
implement, and maintain controls that protect their information systems.
Similarly, the federal government must maximize the value of its technical
staff by sharing expertise and information. Highlighted during the Year
2000 challenge, the availability of adequate technical and audit expertise
is a continuing concern to agencies.

Sixth, agencies can allocate resources sufficient to support their
information security and infrastructure protection activities. In our
review of first- year GISRA implementation, we reported that many agencies
emphasized the need for adequate funding to implement security
requirements, and that security funding varied widely across the agencies.
Funding for security is already embedded to some extent in agency budgets
for computer system development efforts and routine network and system
management and maintenance. However, additional amounts are likely to be
needed to address specific weaknesses and new tasks. At the same time, OMB
and congressional oversight of future spending on information security
will be important to ensuring that agencies are not

Page 33 GAO- 03- 303T

using the funds they receive to continue ad hoc, piecemeal security fixes
that are not supported by a strong agency risk management process.
Further, we agree with OMB that much can be done to cost- effectively
address common weaknesses, such as security training, across government
rather than individually by agency.

Seventh, expanded research is needed in the area of information systems
protection. While a number of research efforts are underway, experts have
noted that more is needed to achieve significant advances. In addition, in
its December 2001 third annual report, the Gilmore Commission recommended
that the Office of Homeland Security develop and implement a comprehensive
plan for research, development, test, and evaluation to enhance cyber
security. 31 In this regard, the Congress recently passed the Cyber
Security Research and Development Act (H. R. 3394) to provide $903 million
over 5 years for cybersecurity research and education programs. This bill,
which has been sent to the President for signature, would direct the
National Science Foundation to create new cybersecurity research centers,
program grants, and fellowships. It would also direct NIST to create new
program grants for partnerships between academia and industry.

Mr. Chairman, this concludes my written testimony. I would be pleased to
answer any questions that you or other members of the Subcommittee may
have at this time.

If you should have any questions about this testimony, please contact me
at (202) 512- 3317. I can also be reached by e- mail at daceyr@ gao. gov.

31 Third Annual Report to the President and Congress of the Advisory Panel
to Assess Domestic Response Capabilities for Terrorism Involving Weapons
of Mass Destruction

(Dec. 15, 2001).

(310180)
*** End of document. ***