Decennial Censuses: Historical Data on Enumerator Productivity	 
Are Limited (05-JAN-01, GAO-01-208R).				 
								 
GAO reviewed census data to better clarify the relationship	 
between the Census Bureau's data collection workload and the time
and work force needed to complete it. These factors--used to	 
calculate productivity--are some of the largest drivers of census
costs, and the Bureau developed its budget for the 2000 Census	 
using a model that contained key assumptions about expected	 
workload and enumerator productivity. GAO was unable to calculate
productivity levels for the 2000 census or most of the earlier	 
censuses examined because data was largely unavailable, 	 
incomplete, or not comparable. Moreover, definitional differences
in how the Bureau counted the number of enumerators who worked on
the census, and variations in census-taking methodologies,	 
limited the comparability of productivity data from one census to
the next.							 
-------------------------Indexing Terms------------------------- 
REPORTNUM:   GAO-01-208R					        
    ACCNO:   164383						        
    TITLE:   Decennial Censuses: Historical Data on Enumerator	      
             Productivity Are Limited                                         
     DATE:   01/05/2001 
  SUBJECT:   Census						 
	     Federal employees					 
	     Human resources utilization			 
	     Productivity in government 			 
	     Statistical data					 
	     2000 Decennial Census				 

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GAO-01-208R

Enumerator Productivity United States General Accounting
Office

Washington, DC 20548

January 5, 2001 The Honorable Henry A. Waxman The Honorable Carolyn B.
Maloney House of Representatives

Subject: Decennial Censuses: Historical Data on Enumerator Productivity Are
Limited

This letter responds to your request for data on enumerator productivity
levels from the 1940 through the 2000 Censuses. In your respective
capacities as the Ranking Minority Member, Committee on Government Reform,
and the Ranking Minority Member, Subcommittee on the Census, you asked us to
develop this information to better clarify the relationship between the
Bureau of the Census' field data collection workload, and the time and labor
force needed to complete it. These factors- used to calculate productivity-
are some of the largest drivers of census costs, and the Bureau developed
its budget for the 2000 Census using a model that contained key assumptions
about expected workload and enumerator productivity. 1

We reviewed historical data to obtain information for the 1940 through 1990
Censuses; and, for the 2000 Census, we examined preliminary data contained
in the Bureau's Cost and Progress database, a management information system
the Bureau uses to track the status of the census. We also interviewed
officials from the Bureau's 2000 Decennial Management Division and history
office to obtain information on (1) how the data were developed, (2) their
limitations, and (3) the extent of their comparability.

On December 11, 2000, we requested comments on a draft of this letter from
the Secretary of Commerce. However, comments were not provided in time to be
included in this letter. We performed our work between June and December
2000, in Washington, D. C., and Bureau headquarters in Suitland, MD, in
accordance with generally accepted government auditing standards.

Results in Brief

We could not calculate productivity levels for the 2000 Census and most of
the earlier censuses included in our review because data were largely
unavailable, incomplete, or not comparable. With respect to enumerator
productivity for the 2000 Census,

1 2000 Census: Analysis of Fiscal Year 2000 Amended Budget Request (GAO/
GGD- 99- 291, Sept. 22, 1999).

GAO- 01- 208R Enumerator Productivity Page 2 Bureau officials said that they
could not assure the reliability of this data until

planned reliability assessments are completed in early 2001. Moreover,
definitional differences in how the Bureau counted the number of enumerators
who worked on the census, and variations in census- taking methodologies,
limited the comparability of productivity data from one census to the next.
Given the importance of productivity information for validating assumptions
the Bureau used to develop its budget for the 2000 Census, and the role that
this information can play in planning for the 2010 Census, we recommend that
the Secretary of Commerce ensure that the Bureau refines available
productivity data as planned; identify the extent and nature of any
anomalies, as well as the impact they have on data quality; and determine
the extent to which the data can be compared by local census office type
(rural versus urban).

Background

The decennial census is the nation's largest and most expensive data
gathering program. For the 2000 Census, the Bureau estimated that it would
need to collect information on more than 270 million residents living in
about 119 million housing units, at a cost of at least $6.8 billion.
Although the majority of census questionnaires were to be returned by mail,
the Bureau hired over half a million enumerators to follow up on the more
than 42 million households that did not respond.

To develop its budget for the 2000 Census, the Bureau used a cost model that
consisted of an extensive set of interrelated software spreadsheets. The
model was built on cost data and workload history from the 1990 Census, and
research conducted for the 2000 Census, to develop cost estimates of census
operations for 2000.

According to the Bureau, in addition to being the foundation for the budget
process, the 2000 Census cost model also provided planning and scheduling
justifications within the Bureau and to external oversight groups, and was
used to conduct “whatif” studies for alternative census
scenarios. The 2000 cost model contains numerous formulas and assumptions
developed by program managers that were generally based on either third-
party evidence, such as independent studies, or senior management's
judgment.

Two key assumptions in the cost model were expected workload and enumerator
productivity. Past experience has shown that these variables are two of the
largest drivers of census costs and in fact, as we noted in our September
1999 report, 2 the Bureau's request for an additional $1.7 billion for
fiscal year 2000 census operations was based largely on changes in
assumptions related to increased workload and reduced employee productivity.

2 GAO/ GGD- 99- 291.

GAO- 01- 208R Enumerator Productivity Page 3

Historical Data on Enumerator Productivity Are Limited

For the 2000 Census, we could not calculate actual enumerator productivity
levels because Bureau officials told us that they have not assessed, and
therefore cannot assure, the reliability of productivity data for any of its
field operations. For example, the Bureau is still refining data on the
number of hours enumerators worked on collecting census information from
nonresponding households. According to Bureau officials, a preliminary
examination indicates that in some local census offices, a significant
number of individuals on enumerator applicant lists were hired instead as
crew leader assistants- a different position. In some instances, the
position change was not reflected in the Bureau's personnel/ payroll system.
To the extent this occurred, Bureau officials said that it would overstate
the number of hours that enumerators actually worked. Bureau officials also
said that they are uncertain about the extent to which enumerators working
on more than one census operation charged an operational code other than
nonresponse follow- up. They noted, however, that while a certain level of
mischarging occurs with any census operation, there is no evidence that this
took place to a greater degree in the 2000 Census compared to past censuses
or other Bureau surveys.

Bureau officials estimate that it will take them several months to review
the Bureau's productivity data for potential problems and complete the data
for release. They told us that to determine whether particular time charges
are correct or in need of an adjustment, the Bureau will review productivity
information from several computer databases, as well as from time and motion
studies the Bureau conducted during nonresponse follow- up at selected
sites.

According to Bureau officials, even when the Bureau completes its review,
the productivity data will only be comparable at the national and regional
census office levels. Bureau officials said that the data would allow for
comparisons to be made among the Bureau's four types of local census
offices- which differ by enumeration methods used and geographic makeup
(urban versus rural)- but not among individual local census offices. The
officials said that they expect to have reliable data on enumerator
productivity available in the January to March 2001 time frame, at which
time we plan to evaluate the data.

Some data on enumerator productivity levels, based on actual nonresponse
follow- up cases completed per hour, were available for the 1990 and 1980
Censuses. According to data reported by the Bureau, enumerators completed
1.56 cases per hour for the 1990 Census nonresponse follow- up operation.
During the 1980 Census nonresponse follow- up effort, enumerators completed
1.09 cases per hour at “centralized” offices and 1.26 cases per
hour at “decentralized” offices. (Centralized offices were
located in urban areas, and decentralized offices were located primarily in
suburban and rural areas.) Combined national- level data were unavailable
for the 1980 Census. As a result, productivity information for the two
censuses are not comparable.

With respect to the earlier censuses (1940 through 1970), we could not
calculate enumerator productivity because needed data on staffing levels and
hours worked were unavailable, incomplete, or not comparable. For example,
the Census of

GAO- 01- 208R Enumerator Productivity Page 4 Agriculture was conducted as
part of the 1940 and 1950 Censuses, and available data

include enumerators who worked on both operations- thus potentially
overstating the number of enumerators working on the census of population
and housing.

Moreover, available data on staffing levels did not count enumerators in the
same way from census to census. For the 1950 and 1960 Censuses, staff
figures are based on total enumerator positions planned for, but not
necessarily filled, while staffing data from later censuses count the total
number of enumerators actually hired. Further, for the 1940 through 1970
Censuses, available historical data lacked information on the number of
hours enumerators worked. According to Bureau officials, this was because
enumerators were paid on a piece- rate as opposed to an hourly basis and, as
a result, the Bureau did not collect data on the number of hours enumerators
worked.

More generally, the comparability of enumerator productivity data from one
census to the next would be limited because of changes in the way the census
was conducted. Most significantly, until the 1970 Census, enumerators
visited each housing unit to obtain census information. Starting in 1970,
questionnaires were mailed out to designated segments of the population for
completion and mailed back, and the Bureau's field enumeration efforts
largely consisted of following up with those housing units that did not mail
back their questionnaires.

Conclusion

Data on enumerator productivity will be important for evaluating the
validity of some of the key assumptions used in the Bureau's 2000 Census
cost model, as well as for informing the Bureau's planning and budgeting
processes for the 2010 Census. As previously noted, the Bureau cannot yet
assure the reliability of data on staffing levels and the number of hours
enumerators worked on the census. Because these two variables are used to
calculate productivity, it will be important for the Bureau to assess their
reliability as currently planned.

In addition, because of differences in the way the Bureau measured staffing
levels and hours worked from census to census, such data could not be
compared from one census to the next. As a result, the extent to which
enumerator productivity had increased or decreased over time could not be
accurately determined. As the Bureau plans for the 2010 Census, it will be
important for the Bureau to develop a consistent set of key enumerator
productivity indicators that could be used to compare enumerator
productivity data from the 2000 Census and any future censuses that use the
same basic census- taking method as was used in 2000.

Recommendations for Executive Action

To help ensure that the Bureau has the enumerator productivity data it needs
to develop accurate budget, planning, and scheduling justifications for the
2010 Census, we recommend that the Secretary of Commerce ensure that the
Bureau refines available productivity data from the 2000 Census as planned.
At a minimum, the

GAO- 01- 208R Enumerator Productivity Page 5 Bureau should identify the
extent and nature of any anomalies, the impact they have

on data quality, and the extent to which the data can be compared by type of
local census office. Where necessary, the Bureau should adjust the data
accordingly and describe any actions taken in this regard. Moreover, to help
ensure the comparability of data for the 2000 and future censuses, the
Bureau should fully document how its enumerator productivity rates are
calculated and report productivity data by type of local census office.

- - - - We are sending copies of this letter to Representative Dan Burton,
Chairman of the Committee on Government Reform; Representative Dan Miller;
the Honorable Norman Y. Mineta, Secretary of Commerce; and the Honorable
Kenneth Prewitt, Director of the Bureau of the Census. Copies will be made
available to others upon request. Robert Goldenkoff and Victoria E. Miller
made major contributions to this letter. If you have any questions
concerning this letter, please contact me at (202) 512- 6806.
*** End of document ***