Veterans Benefits: Redirected Modernization Shows Promise (Letter Report,
12/09/93, GAO/AIMD-94-26).

In December 1992, the Department of Veterans Affairs (VA) awarded the
first of its planned three-stage modernization procurements. This 8-year
contract was awarded to Federal Data Corporation with a maximum value of
$300 million.  In response to congressional concerns about the benefits
expected from this contract, this report discusses (1) the status of
VA's business process redesign and its service improvement goals, (2)
the validity of VA's cost estimates for the modernization, and (3) VA's
contention that existing computer equipment failures were frequent and
caused severe benefit service problems.  In June 1993, VA and the Office
of Management and Budget (OMB) agreed to redirect VA's modernization
effort.  This report also comments on the VA-OMB agreement.

--------------------------- Indexing Terms -----------------------------

 REPORTNUM:  AIMD-94-26
     TITLE:  Veterans Benefits: Redirected Modernization Shows Promise
      DATE:  12/09/93
   SUBJECT:  Computer equipment contracts
             Veterans benefits
             Computerized information systems
             Claims settlement
             Cost analysis
             ADP procurement
             Systems conversions
             Strategic information systems planning
             Systems development life cycle
             Cost control

             
************************************************************************

We regret that the full text of this item is presently unavailable.

See the GAO FAQ - Section 2.0 for printed copy ordering information.
The FAQ is automatically retrieved with all WAIS search results or 
can be obtained by sending e-mail to: [email protected]