[Federal Register Volume 90, Number 209 (Friday, October 31, 2025)]
[Notices]
[Page 48957]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2025-19736]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: Renewal of an Existing Information 
Collection, CAHPS Enrollee Survey; OMB Control No. 3206-0274

AGENCY: Office of Personnel Management.

ACTION: 30-Day notice with request for comments.

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SUMMARY: Healthcare and Insurance, Office of Personnel Management (OPM) 
offers the general public and other federal agencies the opportunity to 
comment on the Consumer Assessment of Healthcare Providers and Systems 
(CAHPS[supreg]) surveys. The CAHPS[supreg] surveys ask consumers and 
patients to report on and evaluate their experiences with health care. 
These surveys cover topics that are important to consumers and focus on 
aspects of quality that consumers are best qualified to assess, such as 
the communication skills of providers and ease of access to health care 
services.

DATES: Comments are encouraged and will be accepted until December 1, 
2025. This process is conducted in accordance with 5 CFR part 1320.

ADDRESSES: Written comments and recommendations for proposed 
information collection requests should be sent within 30 days of 
publication of this notice to www.reginfo.gov/public/do/PRAMain. Find 
this particular information collection request by selecting ``Office of 
Personnel Management'' under ``Currently Under Review,'' then check 
``Only Show ICR for Public Comment'' checkbox.

FOR FURTHER INFORMATION CONTACT: A copy of this information collection 
request (ICR), with applicable supporting documentation, may be 
obtained by contacting Meredith Gitangu, Office of Personnel 
Management, 1900 E Street NW, Washington, DC 20415, or via electronic 
mail to [email protected].

SUPPLEMENTARY INFORMATION: The Office of Personnel Management, in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
chapter 35), provides the public with an opportunity to comment on 
proposed, revised, and continuing collections of information. This 
helps the Agency assess the impact of its information collection 
requirements and minimize the public's reporting burden. It also helps 
the public understand the Agency's information collection requirements 
and provide the requested data in the desired format. This information 
collection was previously published in the Federal Register on June 25, 
2025, 90 FR 27058, and closed August 25, 2025. One (1) comment was 
received. The commenter recommended not delaying the implementation of 
the national healthcare system after experiencing denial of a claim for 
medical services. OPM has determined this comment is outside the scope 
of the ICR.
    OPM is soliciting comments on behalf of OMB for the proposed 
information collection request (ICR) that is described below. The 
Office of Management and Budget is particularly interested in comments 
that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Abstract

    OPM uses the CAHPS results as part of the FEHB Plan Performance 
Assessment (PPA). The PPA enables a consistent, objective evaluation of 
carrier performance and also provides more transparency for enrollees. 
This assessment uses a discrete set of quantifiable measures to examine 
key aspects of performance in the areas of clinical quality, customer 
service and resource use. Six CAHPS measures are part of this discrete 
set of quantifiable measures.
    Taken together with more traditional assessments of contract 
administration, these measures help ensure that enrollees receive high 
quality affordable healthcare and a positive customer experience. The 
PPA is linked to carrier profit and adjustment factors. FEHB contracts 
include language to incorporate the PPA as a determinant of the Service 
Charge or Performance Adjustment.

Analysis

    Agency: Office of Personnel Management.
    Title: CAHPS Survey.
    OMB Number: 3206-0274.
    Frequency: Annually.
    Affected Public: Federal Employees and Retirees (Including Postal 
employees and Retirees).
    Number of Respondents: 48,829.
    Estimated Time per Respondent: 15 Minutes.
    Total Burden Hours: 12,207 hours.

Alexys Stanley,
Federal Register Liaison.
[FR Doc. 2025-19736 Filed 10-30-25; 8:45 am]
BILLING CODE 6325-63-P