[Federal Register Volume 90, Number 110 (Tuesday, June 10, 2025)]
[Notices]
[Page 24432]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2025-10402]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Generic Clearance for Collection of
Feedback on Agency Service Delivery
AGENCY: Office of Personnel Management.
ACTION: 30-Day notice of proposed collection and request for comments.
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SUMMARY: The Office of Personnel Management (OPM) offers the general
public and other Federal agencies the opportunity to comment on a
proposed collection of information by the Agency. This process is
conducted in accordance with agency regulations and is part of OPM's
effort to streamline the process to collect feedback from the public to
support ongoing customer experience improvement efforts. OPM will seek
feedback from users or possible users of OPM's various customer
services.
DATES: Comments are encouraged and will be accepted until July 10,
2025.
ADDRESSES: Written comments and recommendations for proposed
information collection requests should be sent within 30 days of
publication of this notice to www.reginfo.gov/public/do/PRAMain. Find
this particular information collection request by selecting ``Office of
Personnel Management'' under ``Currently Under Review,'' then check
``Only Show ICR for Public Comment'' checkbox.
FOR FURTHER INFORMATION CONTACT: A copy of this information collection
request, with applicable supporting documentation, may be obtained by
contacting the Office of the Chief Financial Officer, Office of
Personnel Management, 1900 E Street NW, Washington, DC 20415,
Attention: David Long, via phone at 202-606-1918 or via electronic mail
to [email protected].
SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act (PRA) (44
U.S.C. 3501-3520), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. ``Collection of information'' is
defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and includes Agency
requests or requirements that members of the public submit reports,
keep records, or provide information to a third party.
Section 3506(c)(2)(A) of the PRA requires Federal Agencies to
provide a 60-day notice in the Federal Register concerning each
proposed collection of information, including each proposed extension
of an existing collection of information, before submitting the
collection to OMB for approval. A 60-day notice for this collection was
published in the Federal Register on December 17, 2024. 89 FR 102171.
One comment was received for this information collection; but, as it
dealt with foreign missions, it is out of scope for this collection.
The proposed information collection will seek customer and
stakeholder feedback in an efficient manner to enable continued, timely
customer experience improvements. This feedback will provide insights
into customer and/or stakeholder experiences, expectations, and
perceptions of interactions with OPM services. The feedback will also
serve to highlight areas that may require immediate changes. These
collections will streamline OPM's customer experience improvement
efforts by allowing for ongoing, actionable communication between OPM
and its customers. If this information is not collected, timely, vital
feedback will continue to be very difficult to obtain and will impact
the success of OPM's ongoing customer service improvements.
These data collection efforts will solicit feedback on a variety of
focus areas for OPM's customer services, including topics such as,
accuracy, ease of access/use of a particular service mechanism,
understanding and success of utilizing a tool or service provided by
OPM, effectiveness, efficiency of services accessed, and whether or not
a service met expectations. Responses will be analyzed to inform
quality improvements or to maintain high-quality, effective services.
Collections may be either qualitative or quantitative in nature.
Collections will provide information on perceptions and opinions but
will not collect information that will yield quantitative results that
can be generalized to the population of study. Additionally, data may
be collected via a variety of means, including but not limited to,
questionnaires, surveys, interviews, and focus groups. OPM will collect
this information by electronic means when possible, as well as by mail
and telephone. OPM will limit its inquiries to data collections that
solicit strictly voluntary opinions or responses. Steps will be taken
to ensure anonymity of respondents in each activity covered by this
request. As a general matter, information collections under this
clearance will not result in any new system of records containing
privacy information.
Types of collections included in this generic clearance include,
but are not limited to,
--Program/event/training surveys;
--Focus groups or interviews with customers, potential customers, or
OPM partners;
--Call center surveys;
--Post-transaction satisfaction surveys;
--Collection of test and pilot data; and
--Web-based opt-in and opt-out pop-up surveys.
OPM will submit collections for approval under this generic
clearance only if the collections meet the following conditions:
--The collections are voluntary;
--The collections are low-burden (based on considerations of total
burden hours, total number of respondents, or burden-hours per
respondent) and are low-cost for both the respondents and the Federal
Government;
--Personally identifiable information (PII) is collected only to the
extent necessary and is not retained;
--The collections are noncontroversial;
--Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
--The collections will not be designed or expected to yield results
that are generalizable to the population of study.
Analysis
Agency: Office of Personnel Management.
Title: Generic Clearance for Collection of Feedback on Agency
Service Delivery.
OMB Number: 3206-NEW.
Frequency: Annual, once per respondent.
Affected Public: Individuals.
Number of Respondents Annually: 283,250.
Estimated Time per Respondent: 2.756 minutes.
Total Annual Burden Hours: 13,010.
Office of Personnel Management
Alexy Stanley,
Federal Register Liaison.
[FR Doc. 2025-10402 Filed 6-9-25; 8:45 am]
BILLING CODE 6325-43-P