[Federal Register Volume 90, Number 104 (Monday, June 2, 2025)]
[Notices]
[Pages 23351-23352]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2025-09948]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Extension of Agency Information Collection Activity Under OMB
Review: TSA Customer Comment Tools
AGENCY: Transportation Security Administration, DHS.
ACTION: 30-Day notice.
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SUMMARY: This notice announces that the Transportation Security
Administration (TSA) has forwarded the Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0030,
abstracted below to OMB for an extension of the currently approved
collection under the Paperwork Reduction Act (PRA). The ICR describes
[[Page 23352]]
the nature of the information collection and its expected burden. This
collection allows customers to provide feedback to TSA about their
experiences with TSA's processes and procedures, to request information
or request assistance at the TSA checkpoint, and to report security
threats and vulnerabilities.
DATES: Send your comments by July 2, 2025. A comment to OMB is most
effective if OMB receives it within 30 days of publication.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to https://www.reginfo.gov/public/do/PRAMain. Find this
particular information collection by selecting ``Currently under
Review--Open for Public Comments'' and by using the find function.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer,
Information Technology, TSA-11, Transportation Security Administration,
6595 Springfield Center Drive, Springfield, VA 20598-6011; telephone
(571) 227-2062; email [email protected].
SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice,
with a 60-day comment period soliciting comments, of the following
collection of information on March 17, 2025 (90 FR 12333). TSA did not
receive any comments on the notice.
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be made
available at https://www.reginfo.gov upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
Title: TSA Customer Comment Tools.
Type of Request: Extension of a currently approved collection.
OMB Control Number: 1652-0030.
Forms(s): NA.
Affected Public: Travelling public.
Abstract: The TSA Contact Center continues to serve as the main
portal of communication for the traveling public. TSA provides airport
passengers with TSA Customer Comment Cards to provide feedback,
complaints, or compliments. In addition, TSA provides passengers with
six electronic methods of providing feedback to TSA regarding their
experiences with TSA security procedures. The following online forms
are available at www.tsa.gov/contact/contact-forms: Complaint, TSA
PreCheck[supreg], Compliment, TSA Cares, Request for Information, and
Security Issues. The collection of information allows TSA to evaluate
and address customer concerns about security procedures and policies.
The TSA Contact Center provides a receipt to any person who submits an
electronic form or email to TSA as required by 49 CFR 1503.3(a).
Estimated Annual Number of Respondents: 261,046.
Estimated Annual Burden Hours: 21,649.
Dated: May 28, 2025.
Christina A. Walsh,
Paperwork Reduction Act Officer, Information Technology, Transportation
Security Administration.
[FR Doc. 2025-09948 Filed 5-30-25; 8:45 am]
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