[Federal Register Volume 89, Number 242 (Tuesday, December 17, 2024)]
[Notices]
[Page 102171]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-29594]
[[Page 102171]]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Generic Clearance for Collection of
Feedback on Agency Service Delivery
AGENCY: Office of Personnel Management.
ACTION: 60-Day notice of proposed collection and request for comments.
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SUMMARY: The Office of Personnel Management (OPM) offers the general
public and other Federal agencies the opportunity to comment on a
proposed collection of information by the Agency. This process is
conducted as part of OPM's effort to streamline the process to collect
feedback from the public to support ongoing customer experience
improvement efforts. OPM will seek feedback from users or possible
users of OPM's various customer services.
DATES: Comments are encouraged and will be accepted until February 18,
2025.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection by one of the following means:
Federal Rulemaking Portal: http://www.regulations.gov All
submissions received must include the agency name and docket number for
this Federal Register document. The general policy for comments and
other submissions from members of the public is to make these
submissions available for public viewing on the internet at http://www.regulations.gov as they are received without change, including any
personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: A copy of this information collection
request, with applicable supporting documentation, may be obtained by
contacting the Office of the Chief Financial Officer, Office of
Personnel Management, 1900 E Street NW, Washington, DC 20415,
Attention: Megan Kays, via phone at 202-606-1918 or via electronic mail
to [email protected].
SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act (PRA), (44
U.S.C. 3501-3520) Federal Agencies must obtain approval from the Office
of Management and Budget (OMB) for each collection of information they
conduct or sponsor. ``Collection of information'' is defined in 44
U.S.C. 3502(3) and 5 CFR 1320.3(c) and includes Agency requests or
requirements that members of the public submit reports, keep records,
or provide information to a third party. Section 3506(c)(2)(A) of the
PRA requires Federal Agencies to provide a 60-day notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of an existing collection of information,
before submitting the collection to OMB for approval.
The proposed information collections will seek customer and
stakeholder feedback in an efficient manner to enable continued, timely
customer experience improvements. This feedback will provide insights
into customer and/or stakeholder experiences, expectations, and
perceptions of interactions with OPM services. The feedback will also
serve to highlight areas that may require immediate changes. These
collections will streamline OPM's customer experience improvement
efforts by allowing for ongoing, actionable communication between OPM
and its customers. If this information is not collected, timely, vital
feedback will continue to be very difficult to obtain and will impact
the success of OPM's ongoing customer service improvements.
These data collection efforts will solicit feedback on a variety of
focus areas for OPM's customer services, including topics such as,
accuracy, ease of access/use of a particular service mechanism,
understanding and success of utilizing a tool or service provided by
OPM, effectiveness, efficiency of services accessed, and whether or not
a service met expectations. Responses will be analyzed to inform
quality improvements or to maintain high-quality, effective services.
Collections may be either qualitative or quantitative in nature.
Collections will provide information on perceptions and opinions but
will not collect information that will yield quantitative results that
can be generalized to the population of study. Additionally, data may
be collected via a variety of means, including but not limited to,
questionnaires, surveys, interviews, and focus groups. OPM will collect
this information by electronic means when possible, as well as by mail
and telephone. OPM will limit its inquiries to data collections that
solicit strictly voluntary opinions or responses. Steps will be taken
to ensure anonymity of respondents in each activity covered by this
request. As a general matter, information collections under this
clearance will not result in any new system of records containing
privacy information.
Types of collections included in this generic clearance include,
but are not limited to,
--Program/event/training surveys;
--Focus groups or interviews with customers, potential customers, or
OPM partners;
--Call center surveys;
--Post-transaction satisfaction surveys;
--Collection of test and pilot data; and
--Web-based opt-in and opt-out pop-up surveys.
OPM will submit collections for approval under this generic clearance
only if the collections meet the following conditions:
--The collections are voluntary;
--The collections are low-burden (based on considerations of total
burden hours, total number of respondents, or burden-hours per
respondent) and are low-cost for both the respondents and the Federal
Government;
--Personally identifiable information (PII) is collected only to the
extent necessary and is not retained;
--The collections are noncontroversial; Information gathered will not
be used for the purpose of substantially informing influential policy
decisions; and
--The collections will not be designed or expected to yield results
that are generalizable to the population of study.
Analysis
Agency: Office of Personnel Management.
Title: Generic Clearance for Collection of Feedback on Agency
Service Delivery.
OMB Number: 3206-NEW.
Frequency: On occasion, once per respondent.
Affected Public: Individuals.
Number of Respondents Annually: 283,250.
Estimated Time per Respondent: 2.9 minutes.
Total Annual Burden Hours: 13,508.83.
Office of Personnel Management.
Alexys Stanley,
Federal Register Liaison.
[FR Doc. 2024-29594 Filed 123-16-24; 8:45 am]
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