[Federal Register Volume 89, Number 162 (Wednesday, August 21, 2024)]
[Notices]
[Pages 67717-67718]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-18723]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0797]


Agency Information Collection Activity under OMB Review: GI 
Bill[supreg] School Feedback Tool

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Benefits Administration (VBA), 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden, and it 
includes the actual data collection instrument.

DATES: Comments and recommendations for the proposed information 
collection should be sent within 30 days of publication of this notice 
by clicking on the following link www.reginfo.gov/public/do/PRAMain, 
select ``Currently under Review--Open for Public Comments'', then 
search the list for the information collection by Title or ``OMB 
Control No. 2900-0797.''

FOR FURTHER INFORMATION CONTACT: VA PRA information: Maribel Aponte, 
202-461-8900, [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: GI Bill[supreg] School Feedback Tool, No Form.
    OMB Control Number: 2900-0797, https://www.reginfo.gov/public/do/PRASearch.
    Type of Review: Revision of a currently approved collection.
    Abstract: Executive Order 13607, Establishing Principles of 
Excellence, which is now identified as the GI Bill School Feedback Tool 
is used for Educational Institutions serving service members, Veterans, 
spouses, and other family members, requires the establishment of a 
centralized complaint system for students receiving federal military 
and Veteran educational benefits. The purpose of the complaint system 
is to provide a standardized method to submit a complaint against an 
educational institution alleging fraudulent and unduly aggressive 
recruiting techniques, misrepresentation, payment of incentive 
compensation, failure to meet state authorization requirements, or 
failure to

[[Page 67718]]

adhere to the Principles of Excellence as outlined in the Executive 
Order. The VA's Principles of Excellence GI Bill[supreg] School 
Feedback Tool leverages the Salesforce platform to collect and manage 
complaints. The complainants access the complaint system through the GI 
Bill website and eBenefits portal. Veterans, family members, or other 
members of the public are able to open links at the VA website location 
and enter the requested information. Complainants are offered the 
opportunity to review the information in their complaint prior to 
clicking on the submit button. Once a complaint is submitted, the 
complainant receives an email verifying that the complaint was 
received.
    At this point, the complaint is stored in the complaint system and 
is available to select VA employees for review. VA reviews the 
complaint, and on behalf of the complainant, shares the complaint with 
the institution which is subject of the complaint. VA requests the 
institution to formally respond to the complaint within 90 days. If an 
institution fails to respond within 90 days, VA will contact the 
institution and request a status update.
    Once VA receives a response from the institution, VA will forward 
the response to the complainant. At this point, VA will close the case. 
Valid complaints received are transmitted to the central repository at 
FTC Consumer Sentinel. The information in the central repository is the 
same information provided by the complainant. Authorized law 
enforcement officials who have been granted access to the FTC Consumer 
Sentinel database have access to view all complaints. The respondent 
submits a complaint about an educational institution online through 
either the GI Bill website or the eBenefit portal. The information 
gathered can only be obtained from the individual respondents. Valid 
complaints will be accepted from third parties. The Feedback Tool 
process for VA's complaint system data elements include:
    Institution/Employer: There are over 36,000 educational 
institutions that are approved for VA education benefits.
    Anonymous Complaints: The Feedback Tool Complaint System allows for 
a user to file anonymous complaints. Based on working group discussions 
with CFPB and FTC, VA believes that allowing anonymous complaints will 
garner more ground truth on what is happening with Veterans using their 
education benefits at different schools.
    Required fields: As a result of allowing anonymous complaints, many 
of the fields will not be required by VA.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published at 89 FR 51392, June 17, 2024.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 305 hours.
    Estimated Average Burden Time per Respondent: 15 minutes.
    Frequency of Response: On Occasion.
    Estimated Number of Respondents: 1,222.
    Authority: 44 U.S.C. 3501 et seq.

Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2024-18723 Filed 8-20-24; 8:45 am]
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