[Federal Register Volume 89, Number 150 (Monday, August 5, 2024)]
[Notices]
[Pages 63417-63418]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-17168]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID: USA-2024-HQ-0011]


Proposed Collection; Comment Request

AGENCY: Department of the Army, Department of Defense (DoD).

ACTION: 60-Day information collection notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Army & Air Force Exchange Service (Exchange) announces a proposed 
public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; the accuracy of the agency's estimate of the 
burden of the proposed information collection; ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by October 
4, 2024.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
instructions for submitting comments.
    Mail: Department of Defense, Office of the Assistant to the 
Secretary of Defense for Privacy, Civil Liberties, and Transparency, 
Regulatory Directorate, 4800 Mark Center Drive, Mailbox #24, Suite 
05F16, Alexandria, VA 22350-1700.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make

[[Page 63418]]

these submissions available for public viewing on the internet at 
http://www.regulations.gov as they are received without change, 
including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to Army & Air Force 
Exchange Service, Office of the General Counsel, Compliance Division, 
ATTN: Teresa Schreurs, 3911 South Walton Walker Blvd., Dallas, TX 
75236-1598 through email to [email protected], or call the 
Exchange Compliance Division at 800-967-6067, Option 5.

SUPPLEMENTARY INFORMATION: 
    Title; Associated Form; and OMB Number: Exchange Customer 
Satisfaction Surveys; OMB Control Number 0702-0130.
    Needs and Uses: The information collection requirement is necessary 
to provide the Exchange with holistic views of customers' shopping 
experiences. These surveys aid the Exchange's marketing directorate to 
address the effectiveness of providing goods and services and the 
quality of the Exchange mobile app and online shopping functionality, 
design, and use to meet with the patron's wants and desires. 
Respondents are authorized customers of the Army and Air Force Exchange 
Service, who voluntarily provide opinions or comments regarding their 
recent shopping experience at an Exchange facility or use of the 
Exchange on-line or mobile app. The survey provides valuable data used 
to enhance the customer's experience. If the Exchange does not receive 
data through these surveys, the Exchange's efforts to improve the 
customer shopping experience would not be as effective, efficient, or 
useful. Customer information is vital to the efficient and effective 
maintenance and improvement of the Exchange operations. The survey does 
not collect PII data.
    Affected Public: Individuals or households.
    Annual Burden Hours: 787.
    Number of Respondents: 23,600.
    Responses per Respondent: 1.
    Annual Responses: 23,600.
    Average Burden per Response: 2 minutes.
    Frequency: On occasion.

    Dated: July 30, 2024.
Aaron T. Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2024-17168 Filed 8-2-24; 8:45 am]
BILLING CODE 6001-FR-P