[Federal Register Volume 89, Number 143 (Thursday, July 25, 2024)]
[Notices]
[Pages 60449-60450]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-16388]


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DEPARTMENT OF THE INTERIOR

National Park Service

[NPS-WASO-BSD-CONC--NPS0037751; PPWOBSADC0 PPMVSCS1Y.Y00000; OMB 
Control Number 1024-NEW]


Agency Information Collection Activities; Customer Satisfaction 
Survey of NPS Concessioner Visitor Services

AGENCY: National Park Service, Interior.

ACTION: Notice of Information Collection; request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 we, the 
National Park Service (NPS) are proposing a new information collection.

DATES: Interested persons are invited to submit comments on or before 
September 23, 2024.

ADDRESSES: Written comments on this information collection request 
(ICR) can be sent to the NPS Information Collection Clearance Officer 
(ADIR-ICCO), 13461 Sunrise Valley Drive, (MS 244) Herndon, VA 20171 
(mail); or [email protected] (email). Please reference Office of 
Management and Budget (OMB) Control Number ``1024-NEW (Concessioner's 
Performance Feedback)'' in the subject line of your comments.

FOR FURTHER INFORMATION CONTACT: To request additional information 
about this ICR, contact Katy Canetta, Concession Specialist, WASO 
Commercial Services Program, Contract Management Branch, at 
[email protected] (email) or (307) 250-6535 (telephone). Please 
reference OMB Control Number 1024-NEW (Concessioner's Performance 
Feedback) in the subject line of your comments. Individuals in the 
United States who are deaf, deafblind, hard of hearing, or have a 
speech disability may dial 711 (TTY, TDD, or TeleBraille) to access 
telecommunications relay services. Individuals outside the United 
States should use the relay services offered within their country to 
make international calls to the point of contact in the United States.

SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction 
Act of 1995 (PRA, 44 U.S.C. 3501 et seq.) and 5 CFR 1320.8(d)(1), we 
provide the general public and other Federal agencies with an 
opportunity to comment on new, proposed, revised, and continuing 
collections of information. This helps us assess the impact of our 
information collection requirements and minimize the public's reporting 
burden. It also helps the public understand our information collection 
requirements and provide the requested data in the desired format.
    We are soliciting comments on the proposed ICR that is described 
below. We are especially interested in public comment addressing the 
following issues: (1) is the collection necessary for the proper 
functions of the NPS; (2) will this information be processed and used 
in a timely manner; (3) is the estimate of burden accurate; (4) how 
might the NPS enhance the quality, utility, and clarity of the 
information to be collected; and (5) how might the NPS minimize the 
burden of this collection on the respondents, including through the use 
of information technology.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you can ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.
    Abstract: Authorized by the NPS Concessions Management Improvement 
Act of 1998 (54 U.S.C. 101911 et seq.), the NPS Commercial Services 
Program (CSP) is requesting to survey park visitors who use 
concessioner-run services and facilities, to monitor customer 
satisfaction. The NPS CSP proposes to integrate new park-specific 
survey questions into existing concessioner hospitality customer 
satisfaction surveys. Data from the new questions will be transmitted 
from concessioners to the NPS. The information collected will be used 
to evaluate the performance and quality of concessioner-provided 
services.
    Title of Collection: Customer Satisfaction Survey of NPS 
Concessioner Visitor Services.
    OMB Control Number: 1024-NEW.
    Form Number: None.
    Type of Review: New.
    Respondents/Affected Public: Individuals and Households.
    Total Estimated Number of Annual Responses: 70,000.

[[Page 60450]]

    Estimated Completion Time per Response: 5 Mins.
    Total Estimated Number of Annual Burden Hours: 5,833 hrs.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: Once.
    Total Estimated Annual Nonhour Burden Cost: None.
    An agency may not conduct or sponsor nor is a person required to 
respond to a collection of information unless it displays a currently 
valid OMB control number.
    The authority for this action is the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.).

Phadrea Ponds,
Information Collection Clearance Officer, National Park Service.
[FR Doc. 2024-16388 Filed 7-24-24; 8:45 am]
BILLING CODE 4312-52-P