[Federal Register Volume 89, Number 132 (Wednesday, July 10, 2024)]
[Proposed Rules]
[Page 56679]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-14978]


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POSTAL REGULATORY COMMISSION

39 CFR Part 3055

[Docket No. RM2024-9; Order No. 7247]
RIN 3211-AA39


Service Performance Measurement Systems for Market Dominant 
Products

AGENCY: Postal Regulatory Commission.

ACTION: Advance notice of proposed rulemaking.

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SUMMARY: The Advance Notice of Proposed Rulemaking seeks comment on the 
Commission's review of the accuracy, reliability, and 
representativeness of the Postal Service's Internal Service Performance 
Measurement (SPM) System. SPM produces service performance results that 
are an amalgamation of granular and siloed evaluations of performance 
for the individual segments of mail collection (First Mile), mail 
processing (Processing Duration), and mail delivery (Last Mile). Given 
recent changes in operations and mail mix, the Commission has concerns 
about the continued validity of the design and implementation of each 
of these three systems, as well as how the systems function 
collectively as a whole. This document informs the public of the 
filing, invites public comment, and takes other administrative steps.

DATES: Technical Conference: July 24, 2024, at 11 a.m., Eastern Time 
(ET), Virtual. Comments are due: September 11, 2024. Reply comments are 
due: October 9, 2024.

ADDRESSES: Submit comments electronically via the Commission's Filing 
Online system at https://www.prc.gov. Those who cannot submit comments 
electronically should contact the person identified in the FOR FURTHER 
INFORMATION CONTACT section by telephone for advice on filing 
alternatives. The Rule Summary can be found on the Commission's Rule 
Summary Page at https://www.prc.gov/rule-summary-page.

FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at 
202-789-6820.

SUPPLEMENTARY INFORMATION: Pursuant to 39 U.S.C. 503, 3652 and 3691, 
the Commission finds that it is appropriate to initiate this proceeding 
to review the accuracy, reliability, and representativeness of the 
Postal Service's Internal Service Performance Measurement (SPM) System. 
The Commission seeks comments regarding this review.
    SPM produces composite service performance results that are 
generated using several different data sources and data processing 
methods. The service performance results produced by SPM are an 
amalgamation of granular and siloed evaluations of performance for the 
individual segments of mail collection (First Mile), mail processing 
(Processing Duration), and mail delivery (Last Mile). Given recent 
changes in operations and mail mix, the Commission has concerns about 
the continued validity of the design and implementation of each of 
these three systems, as well as how the systems function collectively 
as a whole.
    Commission Information Request No. 1 is being issued today in this 
docket and the Postal Service shall fully respond by August 14, 2024.
    A technical conference will be held live via Microsoft Teams on 
July 24, 2024, at 11 a.m. ET. This technical conference is an informal, 
off-the-record opportunity to interactively discuss and clarify 
technical issues related to the nature and extent of the information 
sought in Commission Information Request No. 1, as well as to identify 
and discuss information relevant to evaluating the SPM System. Details 
on how to participate appear in Order No. 7247.
    Interested persons are invited to provide written comments to 
facilitate the Commission's review of the accuracy, reliability, and 
representativeness of SPM. Below, the Commission identifies specific 
topics on which it would particularly appreciate comment. However, 
commenters are not limited to addressing these identified topics--the 
Commission will consider all comments that fall within the scope of 
this proceeding.
    1. Is SPM in its current state producing accurate, reliable, and/or 
representative measurements of the Postal Service's service 
performance? If not, what specific aspect of SPM's design and/or 
implementation is causing service performance measurement to be 
inaccurate, unreliable, and/or unrepresentative?
    2. Are there modifications that could be made to SPM in its current 
state that would result in it being more accurate, reliable, and/or 
representative?
    3. Are there alternative measurement systems (either external or 
internal) that would be more accurate, reliable, and/or representative 
than SPM?

    By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2024-14978 Filed 7-9-24; 8:45 am]
BILLING CODE 7710-FW-P