[Federal Register Volume 89, Number 120 (Friday, June 21, 2024)]
[Notices]
[Pages 52030-52031]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-13634]


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CONSUMER FINANCIAL PROTECTION BUREAU

[Docket No. CFPB-2024-0026]


Agency Information Collection Activities; Comment Request

AGENCY: Consumer Financial Protection Bureau.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) requests the Office of 
Management and Budget's (OMB's) approval of a new information 
collection titled ``Consumer Complaint Survey.''

[[Page 52031]]


DATES: Written comments are encouraged and must be received on or 
before July 22, 2024 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Anthony May, Paperwork Reduction Act Officer, at 
(202) 435-7278, or email: [email protected]. If you require this 
document in an alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Complaint Survey.
    OMB Control Number: 3170-00XX.
    Type of Review: New information collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 9,200.
    Estimated Total Annual Burden Hours: 1,840.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act charges the CFPB with researching, analyzing, and reporting on 
topics relating to the CFPB's mission including consumer behavior, 
consumer awareness, and developments in markets for consumer financial 
products and services. To improve its understanding of consumers and 
institutional actors in financial markets, the CFPB makes use of data 
collected through the complaint process. The CFPB seeks to enhance the 
utility of these data by better understanding the broader population of 
consumers who experience issues with their financial products and 
services.
    The CFPB proposes to collect data with two new surveys intended to 
identify factors that influence a consumer's decision to use the 
complaint process. The initial pilot survey will focus on consumers who 
have experienced issues with their credit cards and will include a 
sample of people who have used the CFPB's complaint process, and 
another sample of people who experienced similar issues but did not 
file a complaint with the CFPB. This design (known as a case-control 
study) will allow us to identify key factors that are associated with 
submitting regulatory complaints.
    The pilot survey will inform a second survey which will focus on a 
broader range of products and services. The second survey will (to the 
extent feasible) cover additional products about which consumers can 
submit complaints to the CFPB including (but not limited to) mortgages, 
vehicle loans, bank accounts, and debts owed to third-party debt 
collectors. Both surveys will collect data about factors that may play 
a role in consumer's decision to submit a complaint. These include 
information about their use of a given product, the problems they 
encountered when using a given product, their attitudes and perceptions 
towards the product and its offeror, as well as demographic 
information.
    Request for Comments: The CFPB published a 60-day Federal Register 
notice on March 6, 2024 (89 FR 15981) under Docket Number: CFPB-2024-
0007. The CFPB is publishing this notice and soliciting comments on: 
(a) Whether the collection of information is necessary for the proper 
performance of the functions of the CFPB, including whether the 
information will have practical utility; (b) The accuracy of the CFPB's 
estimate of the burden of the collection of information, including the 
validity of the methods and the assumptions used; (c) Ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (d) Ways to minimize the burden of the collection of information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology. Comments submitted 
in response to this notice will be reviewed by OMB as part of its 
review of this request. All comments will become a matter of public 
record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2024-13634 Filed 6-20-24; 8:45 am]
BILLING CODE 4810-AM-P