[Federal Register Volume 89, Number 112 (Monday, June 10, 2024)]
[Notices]
[Page 48921]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-12596]


=======================================================================
-----------------------------------------------------------------------

NATIONAL CREDIT UNION ADMINISTRATION


Renewal of Agency Information Collections for Comments Request: 
Proposed Collections

AGENCY: National Credit Union Administration (NCUA).

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The National Credit Union Administration (NCUA) will submit 
the following information collection requests to the Office of 
Management and Budget (OMB) for review and clearance in accordance with 
the Paperwork Reduction Act of 1995, on or after the date of 
publication of this notice.

DATES: Written comments should be received on or before August 9, 2024 
to be assured consideration.

ADDRESSES: Interested persons are invited to submit written comments on 
the information collection to Dacia Rogers, National Credit Union 
Administration, 1775 Duke Street, Alexandria, Virginia 22314, Suite 
5067; Fax No. (703) 519-8579; or email at [email protected].

FOR FURTHER INFORMATION CONTACT: Copies of the submission may be 
obtained by contacting Dacia Rogers at (703) 718-1155.

SUPPLEMENTARY INFORMATION: 
    OMB Number: 3133-0188.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Extension of a previously approved collection.
    Abstract: This collection of information is necessary to enable the 
Agency to garner customer and stakeholder feedback in an efficient, 
timely manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs.
    Affected Public: Private Sector: Not-for-profit institutions.
    Estimated Total Annual Burden Hours: 42,000.

    OMB Number: 3133-0200.
    Title: Consumer Assistance Center.
    Type of Review: Extension of a previously approved collection.
    Abstract: NCUA has centralized the intake of consumer complaints 
and inquiries under the Consumer Assistance Center, via the 
myCreditUnion.gov. The Consumer Assistance Center assists consumer with 
information about federal financial consumer protection and share 
insurance matters and assists in resolving disputes with credit unions 
in resolving disputes. Consumers can make inquiries or submit a 
complaint electronically through the MyCreditUnion.gov website. The on-
line portal offers a template for consumers to use to identify the 
information needed.
    Affected Public: Private Sector: Not-for-profit institutions.
    Estimated Total Annual Burden Hours: 2,209.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and included in the request for Office of Management 
and Budget approval. All comments will become a matter of public 
record. The public is invited to submit comments concerning: (a) 
whether the collection of information is necessary for the proper 
performance of the function of the agency, including whether the 
information will have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information, 
including the validity of the methodology and assumptions used; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (d) ways to minimize the burden of the collection of 
the information on the respondents, including the use of automated 
collection techniques or other forms of information technology.

    By the National Credit Union Administration Board.
Melane Conyers-Ausbrooks,
Secretary of the Board.
[FR Doc. 2024-12596 Filed 6-7-24; 8:45 am]
BILLING CODE 7535-01-P