[Federal Register Volume 89, Number 99 (Tuesday, May 21, 2024)]
[Notices]
[Page 44717]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-10937]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: Renewal of an Existing Information 
Collection, (Generic Clearance for Improving Customer Experience), OMB 
Control No. 3206-0276

AGENCY: Office of Personnel Management (OPM).

ACTION: 30-Day notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, OPM is 
proposing revisions to a currently approved information collection, OMB 
Control Number, 3206-0276: Generic Clearance for Improving Customer 
Service.

DATES: Comments are encouraged and will be accepted until June 20, 
2024.

ADDRESSES: Written comments and recommendations for proposed 
information collection requests should be sent within 30 days of 
publication of this notice to www.reginfo.gov/public/do/PRAMain. Find 
this particular information collection request by selecting ``Office of 
Personnel Management'' under ``Currently Under Review,'' then check 
``Only Show ICR for Public Comment'' checkbox.

FOR FURTHER INFORMATION CONTACT: For specific questions related to this 
information collection activities, please contact. Human Resources 
Solution, Office of Personnel Management, 1900 E. Street NW, 
Washington, DC 20415, Attention: Michelle Earley, or via electronic 
mail to [email protected] or phone at 202-936-2034.

SUPPLEMENTARY INFORMATION: OPM, in accordance with the Paperwork 
Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)), provides the 
public with an opportunity to comment on proposed, revised, and 
continuing collections of information. This helps the Agency assess the 
impact of its information collection requirements and minimize the 
public's reporting burden. It also helps the public understand the 
Agency's information collection requirements and provides the requested 
data in the desired format.
    OPM is soliciting comments on the proposed information collection 
request (ICR) that is described below. OPM has revised language to 
conform with revisions to OMB Circular A-11 Section 280 regarding 
customer satisfaction surveys and updated the number of respondents and 
total burden hours included under this generic clearance for the 
following types of collections: customer interviews, focus groups, 
feedback surveys, user testing (rapid feedback), and user testing (deep 
dives). This ICR was previously published in the Federal Register on 
October 31, 2023, at 88 FR 74540 allowing for a 60-day public comment 
period. No comments were received for this ICR. The purpose of this 
notice is to allow an additional 30 days for public comments. The 
Agency is especially interested in public comment addressing the 
following issues: (1) whether this collection is necessary to the 
proper functions of the Agency; (2) whether this information be 
processed and used in a timely manner; (3) the accuracy of the burden 
estimate; (4) ways the Agency can enhance the quality, utility, and 
clarity of the information to be collected; and (5) ways the Agency can 
minimize the burden of this collection on the respondents, including 
through the use of information technology. Written comments received in 
response to this notice will be considered public records.

Analysis

    Agency: Office of Personnel Management.
    Title: OPM Customer Experience.
    OMB Number: 3206-0276.
    Affected Public: Individuals.
    Number of Respondents: 4,013,750.
    Estimated Time per Respondent: 15 minutes.
    Total Burden Hours: 1,006,125 hours.

Office of Personnel Management.
Kayyonne Marston,
Federal Register Liaison.
[FR Doc. 2024-10937 Filed 5-20-24; 8:45 am]
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