[Federal Register Volume 89, Number 81 (Thursday, April 25, 2024)]
[Notices]
[Pages 31720-31721]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07708]


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AMERICAN BATTLE MONUMENTS COMMISSION


Request for a Revision of a Currently Approved Collection; ABMC 
Web Survey Amendments

AGENCY: American Battle Monuments Commission (ABMC).

ACTION: Notice of information collection, request for comment.

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SUMMARY: This The American Battle Monuments Commission, in accordance 
with the Paperwork Reduction Act (PRA) of 1995, invites the general 
public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. The purpose of this notice is to allow for 60 days of 
public comment on the proposed revision to the Visitor Web Survey prior 
to the submission of these information collection request (ICR) to OMB 
for approval.

DATES: To ensure consideration, comments regarding this proposed 
information collection must be received on or before May 22, 2024.

ADDRESSES: Interested persons are invited to submit written comments by 
email to abmc.gov">byrnesa@abmc.gov. Please reference Visitor Web Survey in the 
subject line of your comments. You may also submit comments, identified 
by Docket Number ABMC-2024-0001, to the Federal e-Rulemaking Portal: 
http://www.regulations.gov. All comments received are part of the 
public record. No comments will be posted to http://www.regulations.gov 
for public viewing until after the comment period has closed. Comments 
will generally be posted without change. All Personally Identifiable 
Information (for example, name and address) voluntarily submitted by 
the commenter may be publicly accessible. Do not submit confidential 
information or otherwise sensitive or protected information. You may 
submit attachments to electronic comments in Microsoft Word, Excel, or 
Adobe PDF file formats.

FOR FURTHER INFORMATION CONTACT: Ashleigh Byrnes, Deputy Chief of 
Public Affairs, 703-584-1564, abmc.gov">byrnesa@abmc.gov; (Alternate) Lin-Lin 
Jennifer Li, Chief Information Officer, 703-584-1530, abmc.gov">lij@abmc.gov.

SUPPLEMENTARY INFORMATION: 
    Title: Clearance for the Electronic Survey Collection of 
Demographic Data on Agency Website Usage and Service Delivery.
    Type of Request: Regular submission, Request for a Revision of a 
Currently Approved Collection.
    Abstract: In an effort to improve online visitor experience and 
usage habits, the American Battle Monuments Commission (ABMC) is 
conducting a web survey (survey) on abmc.gov. The existing survey 
collects information to track visitor feedback to enhance web design 
and content, increase data quality, and operate more efficiently. The 
survey solicits [or, ``provides ABMC''] information on visitation to 
ABMC's physical locations, functionality of the website, and overall 
experience.
    The survey collected roughly 500 responses in 2023. The sample size 
increased to this point due to survey look and feel enhancements that 
launched on July 12, 2023. The visual appearance of the survey was 
realigned with the color palette and design of the abmc.gov site to 
make the survey more appealing to respondents. The official sampling 
percentage for the survey did not change, but collection did improve as 
a result of these enhancements. Prior to that, the survey sample size 
was fairly consistent over time.
    The survey is designed to allow for incorporation of new content 
based on previous visitor feedback and agency objectives. New questions 
pertaining to demographic information must be submitted to the OMB for 
approval.
    The survey currently collects the following information from site 
visitors:
     Visitation habits to ABMC physical locations (cemeteries, 
memorials, monuments, markers).
     Visitation habits to abmc.gov.
     Purpose of use for visiting abmc.gov.
     Applicable categories of interest associated with ABMC and 
abmc.gov (historical research, genealogy, media, education).
     Website functionality and usability.
     Overall user experience.
    In accordance with federal guidance to advance diversity, equity, 
inclusion and accessibility, ABMC proposes to incorporate additional 
voluntary survey questions to collect data on select demographic 
characteristics for web visitors, including:
     Age range and sex.
     Ethnicity or race.
     Veteran status.
     Language.
     Disability and accessibility needs.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations, taking into account the 
diverse preferences and needs of the Agency's audience. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. Information 
gathered is intended to be used only internally for general service 
improvement and program management purposes and is not intended for 
release outside of the agency.
    Method of Collection: The survey collection is conducted 
electronically using a web-based questionnaire, and randomly samples 
50% of desktop website visitors who have visited 2 or more pages. 
Sampled visitors are presented with an invitation to take the survey, 
which they can accept or decline. The survey also uses cookies to 
ensure that repeat visitors are not continuously asked to take the 
survey. Currently, these cookies are set to offer the ABMC survey every 
90 days. Visitors who have been to the site and have accepted, 
declined, or abandoned a survey will not be invited again for 90 days 
in that browser, on that device, unless they clear their cookies.

[[Page 31721]]

    Type of Respondents: Individuals and Households, Business and 
Organizations, State, Local or Tribal Government.
    Estimate of Burden per Response: 10 minutes.
    Estimated Number of Respondents: 500.
    Estimated Total Annual Burden on Respondents: 83 hours per year.
    Respondent's Obligation: Optional.
    Request for Comments: Comment is invited on: (1) Whether this 
collection of information is necessary for the stated purposes and the 
proper performance of the functions of the Agency, including whether 
the information will have practical utility; (2) the accuracy of the 
Agency's estimate of the burden of the collection of information, 
including the validity of the methodology and assumptions used; (3) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (4) ways to minimize the burden of the collection of 
information on respondents, including the use of automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    All comments received in response to this notice, including names 
and addresses when provided, will be a matter of public record. 
Comments will be summarized and included in the submission to the 
Office of Management and Budget for approval.

Kelly Dove,
Chief Human Capital Officer, ABMC.
[FR Doc. 2024-07708 Filed 4-24-24; 8:45 am]
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