[Federal Register Volume 89, Number 81 (Thursday, April 25, 2024)]
[Notices]
[Pages 31720-31721]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07708]
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AMERICAN BATTLE MONUMENTS COMMISSION
Request for a Revision of a Currently Approved Collection; ABMC
Web Survey Amendments
AGENCY: American Battle Monuments Commission (ABMC).
ACTION: Notice of information collection, request for comment.
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SUMMARY: This The American Battle Monuments Commission, in accordance
with the Paperwork Reduction Act (PRA) of 1995, invites the general
public and other Federal agencies to comment on proposed, and
continuing information collections, which helps us assess the impact of
our information collection requirements and minimize the public's
reporting burden. The purpose of this notice is to allow for 60 days of
public comment on the proposed revision to the Visitor Web Survey prior
to the submission of these information collection request (ICR) to OMB
for approval.
DATES: To ensure consideration, comments regarding this proposed
information collection must be received on or before May 22, 2024.
ADDRESSES: Interested persons are invited to submit written comments by
email to abmc.gov">byrnesa@abmc.gov. Please reference Visitor Web Survey in the
subject line of your comments. You may also submit comments, identified
by Docket Number ABMC-2024-0001, to the Federal e-Rulemaking Portal:
http://www.regulations.gov. All comments received are part of the
public record. No comments will be posted to http://www.regulations.gov
for public viewing until after the comment period has closed. Comments
will generally be posted without change. All Personally Identifiable
Information (for example, name and address) voluntarily submitted by
the commenter may be publicly accessible. Do not submit confidential
information or otherwise sensitive or protected information. You may
submit attachments to electronic comments in Microsoft Word, Excel, or
Adobe PDF file formats.
FOR FURTHER INFORMATION CONTACT: Ashleigh Byrnes, Deputy Chief of
Public Affairs, 703-584-1564, abmc.gov">byrnesa@abmc.gov; (Alternate) Lin-Lin
Jennifer Li, Chief Information Officer, 703-584-1530, abmc.gov">lij@abmc.gov.
SUPPLEMENTARY INFORMATION:
Title: Clearance for the Electronic Survey Collection of
Demographic Data on Agency Website Usage and Service Delivery.
Type of Request: Regular submission, Request for a Revision of a
Currently Approved Collection.
Abstract: In an effort to improve online visitor experience and
usage habits, the American Battle Monuments Commission (ABMC) is
conducting a web survey (survey) on abmc.gov. The existing survey
collects information to track visitor feedback to enhance web design
and content, increase data quality, and operate more efficiently. The
survey solicits [or, ``provides ABMC''] information on visitation to
ABMC's physical locations, functionality of the website, and overall
experience.
The survey collected roughly 500 responses in 2023. The sample size
increased to this point due to survey look and feel enhancements that
launched on July 12, 2023. The visual appearance of the survey was
realigned with the color palette and design of the abmc.gov site to
make the survey more appealing to respondents. The official sampling
percentage for the survey did not change, but collection did improve as
a result of these enhancements. Prior to that, the survey sample size
was fairly consistent over time.
The survey is designed to allow for incorporation of new content
based on previous visitor feedback and agency objectives. New questions
pertaining to demographic information must be submitted to the OMB for
approval.
The survey currently collects the following information from site
visitors:
Visitation habits to ABMC physical locations (cemeteries,
memorials, monuments, markers).
Visitation habits to abmc.gov.
Purpose of use for visiting abmc.gov.
Applicable categories of interest associated with ABMC and
abmc.gov (historical research, genealogy, media, education).
Website functionality and usability.
Overall user experience.
In accordance with federal guidance to advance diversity, equity,
inclusion and accessibility, ABMC proposes to incorporate additional
voluntary survey questions to collect data on select demographic
characteristics for web visitors, including:
Age range and sex.
Ethnicity or race.
Veteran status.
Language.
Disability and accessibility needs.
This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, taking into account the
diverse preferences and needs of the Agency's audience. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable. Information
gathered is intended to be used only internally for general service
improvement and program management purposes and is not intended for
release outside of the agency.
Method of Collection: The survey collection is conducted
electronically using a web-based questionnaire, and randomly samples
50% of desktop website visitors who have visited 2 or more pages.
Sampled visitors are presented with an invitation to take the survey,
which they can accept or decline. The survey also uses cookies to
ensure that repeat visitors are not continuously asked to take the
survey. Currently, these cookies are set to offer the ABMC survey every
90 days. Visitors who have been to the site and have accepted,
declined, or abandoned a survey will not be invited again for 90 days
in that browser, on that device, unless they clear their cookies.
[[Page 31721]]
Type of Respondents: Individuals and Households, Business and
Organizations, State, Local or Tribal Government.
Estimate of Burden per Response: 10 minutes.
Estimated Number of Respondents: 500.
Estimated Total Annual Burden on Respondents: 83 hours per year.
Respondent's Obligation: Optional.
Request for Comments: Comment is invited on: (1) Whether this
collection of information is necessary for the stated purposes and the
proper performance of the functions of the Agency, including whether
the information will have practical utility; (2) the accuracy of the
Agency's estimate of the burden of the collection of information,
including the validity of the methodology and assumptions used; (3)
ways to enhance the quality, utility, and clarity of the information to
be collected; and (4) ways to minimize the burden of the collection of
information on respondents, including the use of automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
All comments received in response to this notice, including names
and addresses when provided, will be a matter of public record.
Comments will be summarized and included in the submission to the
Office of Management and Budget for approval.
Kelly Dove,
Chief Human Capital Officer, ABMC.
[FR Doc. 2024-07708 Filed 4-24-24; 8:45 am]
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