[Federal Register Volume 89, Number 74 (Tuesday, April 16, 2024)]
[Notices]
[Pages 26861-26862]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-07928]



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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2024-0002]


Agency Information Collection Activities; Submission of Renewed 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery for OMB Review

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: 30-Day notice

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Architectural and Transportation Barriers Compliance Board (Access 
Board) has submitted to the Office of Management and Budget (OMB) a 
request for renewal of its existing generic clearance to continue to 
collect qualitative feedback on agency services and programs.

DATES: Send comments on or before May 16, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under Review --Open for 
Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Attorney Advisor Wendy Marshall, (202) 
272-0043, board.gov">marshall@access-board.gov.

SUPPLEMENTARY INFORMATION:

I. Background

    Under the PRA and its implementing regulations (5 CFR part 1320), 
Federal agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor (e.g., contractually-required 
information collection by a third-party). ``Collection of 
information,'' within the meaning of the PRA, includes agency requests 
that pose identical questions to, or impose reporting or recording 
keeping obligations on, ten or more persons, regardless of whether 
response to such request is mandatory or voluntary. See 5 CFR 
1320.3(c); see also 44 U.S.C. 3502(3). In February 2024, the Access 
Board published a 60-day notice concerning the proposed renewal of its 
existing generic clearance for the collection of qualitative feedback, 
which expires on May 31, 2024. (OMB Control No. 3014-0011) 89 FR 8401 
(Feb. 7, 2024). We received no comments in response to this 60-day 
notice.

II. Overview of Requested Generic Clearance Renewal

    The Access Board is providing notice that it has requested OMB 
renewal of our existing generic clearance for the collection of 
qualitative feedback with regard to agency program and services. OMB 
approval is requested for three years. To date, we have found the 
feedback garnered through qualitative customer satisfaction surveys 
(and similar information collections) to be beneficial, by providing 
useful insights in experiences, perceptions, opinions, and expectations 
regarding Access Board services or focusing attention on areas in need 
of improvement. We are seeking approval to continue our current efforts 
to solicit qualitative feedback from customers across our agency 
programs and services. Online surveys will be used unless the customer 
contacts the agency by phone for technical assistance or an individual 
otherwise expresses a preference for another survey format (i.e., 
fillable form in portable document format or paper survey). In 
addition, paper surveys may be used to garner feedback from 
participants at in-person trainings or similar events. Provided below 
is an overview of the existing generic clearance for which the Access 
Board seeks renewal.
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension without change.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing, collaborative, and actionable 
communications between the Access Board and its customers and 
stakeholders.
    Respondents/Affected Public: Individuals and households; businesses 
and organizations; State, local or Tribal government.
    Burden Estimates: In the table below (table 1), the Access Board 
provides estimates for the annual reporting burden under this proposed 
information collection. The Access Board does not anticipate incurring 
any capital or other direct costs associated with this information 
collection. Nor will there be any costs to respondents, other than 
their time.

                                     Table 1--Estimated Annual Burden Hours
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                                                                 Frequency of       Average
             Type of collection                  Number of      response (per    response time     Total burden
                                                respondents         year)           (mins.)          (hours)
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Customer feedback surveys...................           3,870                1                4              258
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(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of its existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information. Comments will be summarized and included in our 
request for OMB's

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approval of renewal of our existing generic clearance.

Christopher Kuczynski,
General Counsel.
[FR Doc. 2024-07928 Filed 4-15-24; 8:45 am]
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